Royalton Punta Cana

We decided to treat ourselves to a nice holiday in the Caribbean, so we did a 10 day holiday to the Royalton Punta Cana (Dominican Republic). We decided to go "Diamond Club" this includes a butler service, private beach area, private bar etc. So glad we did. We had a...

We decided to treat ourselves to a nice holiday in the Caribbean, so we did a 10 day holiday to the Royalton Punta Cana (Dominican Republic). We decided to go "Diamond Club" this includes a butler service, private beach area, private bar etc. So glad we did. We had a butler called "Osuna" he came to visit us when we arrived and swapped WhatsApp addresses as this was our way of getting in touch with each other. He also found us once or twice a day by the pool or bar/ restaurant to check we were OK and if there were any problems. We probably didn't use him to the full extent. There are lots of restaurants between our resort and the splash park, which is a short walk from our resort, these have to be booked in advance (we heard some people had trouble booking as they filled up fast) we just said to Osuna can you book us a different restaurant each evening about 7pm. We got a whatsapp message where we would be eating and what time. The Hotels buffet restaurant where we had breakfast and lunch most days had a great choice of food all the time. Some people complained on reviews that the food was repetitive, but being there for 10 days didn't find this the case. The Staff at the resort were really friendly, from cleaners, gardeners, restaurant and entertainment staff, the only one miserable one was one of the excursion "lady" she came up to us on the first day all friendly and chatty but because we didn't book a excursion with her, she literally ignored us for the rest of the holiday. I also saw her on numerous occasions being rude and ignoring other holiday makers. I would like to say a special thanks to the fit team who organised the pool volleyball and the pool workouts. There was one person who really stood out, a pool waiter/barman called "Joel", who worked so hard to keep everyone by the pool "watered" he was so attentitive to us in particular, at one point we were on the pool and when we got out there were Pina Coladas waiting by our sun loungers. Thank you Royalton for taking our trip so memorable. We sent lots of pictures to our family who have now put it on their places to visit list

Great place to spend a vacation or week getaway. The beach was amazing and the food was delicious. Our butler Johnny was amazing. I would recommend staying here. The trip from airport was easy and safe. Would definitely come back to this resort

Very good Hotel, nice Food, drinks, good Room, nice Service, Beach and Pool. Towelservice is good. Stephanie is always there to help you and is very handsome The Rooms are big and clean The Food is awesome Good Partys and Sport Only the Shops are very expensive

Property is beautiful. That’s it. The entire resort is poorly run. Ran out of towels daily. Ran out of plates during lunch. Not enough open restaurants- all hours and days open are inconsistent. Noticed several bugs and a rat in the buffet restaurant. The app is horrible. Process of “requiring...

Property is beautiful. That’s it. The entire resort is poorly run. Ran out of towels daily. Ran out of plates during lunch. Not enough open restaurants- all hours and days open are inconsistent. Noticed several bugs and a rat in the buffet restaurant. The app is horrible. Process of “requiring reservations” is broken- 6pm they open up but are already full for the next day for a party of only two. How is that possible? Reservations mean nothing, restaurants are constantly sat at only 50% capacity, with a small party you can walk in anywhere. Finally, the bracelet room keys are horrible. We had to have both room key bracelets reset three times during a 4-day stay. HORRIBLE service and management. Also, there was a rat running around in the buffet dining hall which no worker did anything about. We will never return. Royalton brand should audit this location, vastly different experience at the Cancun locations.

My wife and I just went to this resort for a few days to take in the sun. The resort wasn't that great. To start, it took over one hour and a half to check in. Mind you, this was with the diamond club. It was horrible. I selected the...

My wife and I just went to this resort for a few days to take in the sun. The resort wasn't that great. To start, it took over one hour and a half to check in. Mind you, this was with the diamond club. It was horrible. I selected the diamond club, thinking it was easier for everything. How wrong was I. Then, when we finally got the room, it wasn't ready. This Meaning, the refrigerator was not complete with everything we were supposed to get. Missing water bottles, soda, beers, etc. A few days before prior to arriving at the resort. I called them to let them know I was celebrating a special occasion. There was nothing in the room illustrating that. With the diamond club, we were supposed to receive a top shelf liquor bottle. We did not receive that bottle until our 3rd day, and we were only there for 4 days. The good thing about this place are the employees of the bars, restaurants, beach and pool area. They do treat everyone well. The food was good and the drinks were also good. The beach was amazing. I will not be returning to this resort. If I would've known. I would have selected a regular room not the diamond club.

We LOVED it at the Royalton Punta Cana. Our butler JOHNNY was amazing and super helpful and would communicate with us daily. Would totally recommend this place to anyone. The weather and resort was beautiful. Thank you to the great staff and this overall amazing experience!!

Pros - Weather Clean rooms/cleanliness/maids Cons - The Buffet- I had food poisoning from eating there the first day. Haven’t eaten in there since. After 3 days of not eating, my first meal was at Soccer bar - ordered a burger- lettuce had a fly on it. The potato tots...

Pros - Weather Clean rooms/cleanliness/maids Cons - The Buffet- I had food poisoning from eating there the first day. Haven’t eaten in there since. After 3 days of not eating, my first meal was at Soccer bar - ordered a burger- lettuce had a fly on it. The potato tots were NOT COOKED. You cannot book any a la carte restaurants so don’t be fooled by the 5 restaurants available. You can’t get into any, unless you pay extra for bottle of wine/ or £75 extras e.g for the tomahawk etc which I paid for because I couldn’t bare facing the buffet after the food poisoning and the POOR food in the soccer bar. Sides were Luke warm- the mac and cheese was boiled pasta and powder American cheese. Hotel reception are not very approachable, they don’t really want to help. They have some nice bar staff around the pool and the coffee/ice cream shop is the best part of this hotel. Nothing 5* about this place apart from the aesthetics and that’s at a push.

Nice resort, however a few things that need sorting are as follows. 1 - not enough sun loungers on the beach, guests from the splash and the actual resort mean that demand out weighs supply, need to get there at 8am to guarantee a lounger. 2- most of the cardio...

Nice resort, however a few things that need sorting are as follows. 1 - not enough sun loungers on the beach, guests from the splash and the actual resort mean that demand out weighs supply, need to get there at 8am to guarantee a lounger. 2- most of the cardio machines in the gym not working. Also too small and gets rammed in the am meaning that you are working out in the PM at the hottest part of the day (air con not great) 3- booking restaurants is a nightmare, using the app and it’s always booked up. Luckily the room Butler managed to get us in, when he did the place was half empty so something definitely wrong with the app. 4- front of house staff at the Hunters and Jade restaurants are full of attitude, not helpful And quite frankly rude!! On a major plus side the holiday was made a lot easier and rescued by out room butler Romeo. He was first class and helped us loads. Without him the holiday would not have been as enjoyable. The resort itself is lovely, clean, well Maintained and in a fantastic location. Just a few little bits to sort and this would be perfect.

Absolutely perfect stay at the Royalton Punta Cana! From the moment we arrived, the staff were super friendly and went above and beyond to make our holiday special. The vibe team were fantastic, with a special shoutout to Jean Paul and his colleague Cris who kept the energy high and...

Absolutely perfect stay at the Royalton Punta Cana! From the moment we arrived, the staff were super friendly and went above and beyond to make our holiday special. The vibe team were fantastic, with a special shoutout to Jean Paul and his colleague Cris who kept the energy high and the atmosphere fun. We particularly loved the Dorado restaurant, which was exclusive for Hideaway members. We enjoyed breakfast and dinner there every day, and it was some of the best food we’ve ever had. The hotel itself was super clean and modern, which added to the luxurious feel of our stay. The drinks and cocktails were top-notch, made with premium spirits. Our room was incredibly comfortable, and we enjoyed relaxing on the balcony with its lovely view. The beach was very well maintained, offering breathtaking views and minimal seaweed, which made for a perfect, relaxing holiday. We would definitely come back again!

This hotel is even more impressive in person. There are several bars throughout the day, each with different offerings to keep things interesting. The buffet was definitely the highlight for us - fresh fish every day, delicious local stews and meats, a fantastic salad bar, and a "build your own"...

This hotel is even more impressive in person. There are several bars throughout the day, each with different offerings to keep things interesting. The buffet was definitely the highlight for us - fresh fish every day, delicious local stews and meats, a fantastic salad bar, and a "build your own" pasta and pizza station as well as fruit, charcuterie and dessert - there's something for everyone, even the pickiest of eaters. Honestly, we preferred the buffet’s variety and consistency over some of the à la carte restaurants. There’s also a lovely coffee shop with gelato and sandwiches, which we visited a few times for excellent coffee and smoothies in the mornings. If you’re a sports fan, the sports bar is perfect - lots of screens showing different events. We were told you can ask the staff to switch to a specific game, though this is probably easier during quieter hours. Plus, guests have access to the nearby Splash hotel, which offers even more dining options, pools, and a great water park that’s fun for both kids and adults. The grounds are beautiful and lush, and as you walk between the two hotels, you'll spot lots of birds, turtles, and lizards. The staff at the hotel were amazing - super friendly and accommodating. The rooms were clean and well maintained - The AC and fans worked perfectly and the staff were great about stocking up the mini bar (we needed lots of water!!). There were plenty of activities, both on the beach and by the pool. The "Vibe Team" arranged fun games with prizes, and there were also fitness classes in and out of the pool. The pools were fantastic, the drinks were great, and the beach was gorgeous - soft, white sand and crystal-clear blue water. We had an unforgettable time. In the evenings, there was a mix of entertainment, with kids' shows early on and fun events like the TUI beach party, white party, foam party, tribute performances, and circus acrobatic shows later in the night. One minor downside was the issue with poolside and beach chair "reserving." Despite signs saying not to leave towels on chairs to save them, some guests still did. Staff did their best to resolve this, removing towels from unused chairs after two hours, but it did lead to a few tense moments. The staff were great at handling these situations, though. Something that I wanted to bring up (though it didn't really impact our experience) was the lack of English breakfast tea. My partner is British, and he always has a cup of tea in the morning. The rooms have coffee machines but no kettles for boiling water, so making tea in the room wasn’t ideal. We had it at the buffet for the beginning of our trip, but after a few days, we noticed there was no tea available in the coffee shop, room service, or the buffet. If you’re a dedicated tea drinker, it’s a good idea to bring your own! The à la carte restaurants were good, with the teppanyaki grill being a fun experience and the sushi bar offering really good sushi and sashimi. However, the reservations system could use some improvement. It was tough to get a table unless you had a butler booking things for you. We walked by restaurants that were nearly empty, yet the system showed them as "fully booked." A little more flexibility with reservations would go a long way. All in all, this was an absolutely fantastic holiday, and we’d highly recommend this hotel to anyone planning a trip to the Dominican Republic. It’s a great mix of relaxation, activities, and top-notch service.

Terrific holiday - 50th wedding anniversary celebration - and we picked a superb hotel! Beautiful accommodation, helpful staff and great choice of restaurants. Plenty entertainment of every kind, and terrific beaches. It really was Paradise. We were so fortunate to have a wonderful Butler (KELWIN) for our stay. He made...

Terrific holiday - 50th wedding anniversary celebration - and we picked a superb hotel! Beautiful accommodation, helpful staff and great choice of restaurants. Plenty entertainment of every kind, and terrific beaches. It really was Paradise. We were so fortunate to have a wonderful Butler (KELWIN) for our stay. He made things so much easier for us, successfully managing all our dinner reservations, and he was an absolute star in checking in with us that we were both OK during our holiday, and had no problems of any kind. He spoke excellent English, which was such a benefit and helped make our holiday so enjoyable. He kept in regular touch with us on Whats App, to check all was ok, and was very good at "finding" us on the resort to check that we had our dinner reservation information, and had remembered the booking times. It was clear to us that he worked many hours, but he was so reliable He was always smart, attentive, and so cheerful! On our last day, he organised a bell hop (not asked by us) to carry our luggage from the room to check out. That was another real help, and then when we were actually departing, he was even there to say a final goodbye. We have a wonderful photo of the three of us which he took on his phone... We valued his knowledge, his service and his friendship - he truly was a joy....What a fab holiday!

Our experience at the royalton was one that we will remember forever and not for the reasons you would think. From check in to check out we experienced nothing but negativity. (A check in that took 2.5 hrs of our vacation) The staff are some of the most miserable people...

Our experience at the royalton was one that we will remember forever and not for the reasons you would think. From check in to check out we experienced nothing but negativity. (A check in that took 2.5 hrs of our vacation) The staff are some of the most miserable people we’ve encountered. The service is just not good whatsoever. The food was mid, and you can’t really eat at the restaurants because the app doesn’t work to make reservations. We ordered room service at 7pm and it never arrived. After calling to make sure they got the order. Not sure how the other resorts are in the area but will not return… Currently writing this as we walk a half mile to get outside the resort because Ubers can’t come on the property and there’s no shuttle?!? Absolutely ridiculous

Antonio our butler was very attentive to our needs! He made our stay worth while. When we arrived our bags were lost and Antonio made sure we knew where to go to get all new things while we waited on our bags to be delivered. He was very prompt with...

Antonio our butler was very attentive to our needs! He made our stay worth while. When we arrived our bags were lost and Antonio made sure we knew where to go to get all new things while we waited on our bags to be delivered. He was very prompt with getting us dinner reservations as well.

We arrived at the hotel on the 15/04/25 for a 10 night stay, on check In I thought I was at the wrong hotel and the receptionist replied you are in the wrong place, your check in is just over there in the Diamond Club Lounge. Diamond club lounge. The...

We arrived at the hotel on the 15/04/25 for a 10 night stay, on check In I thought I was at the wrong hotel and the receptionist replied you are in the wrong place, your check in is just over there in the Diamond Club Lounge. Diamond club lounge. The is a room that entitles you to extra privileges, premium drinks, a beach area with bar. Club lounge and your own butler who is you go to person. The hotel The hotel is well presented as its linked to its sister hotel Splash you are allowed to use the facilities also. Combined they have 9 restaurants, water park, 4 pools which 3 are swim up bars, casino, theatre, nightclub several shops, coffee shops sports bar several other bars around the premises. The room Our room was well presented we had a swim up and pool room which was in a great area. It came with a massive king size bed and fridge that was stocked daily with alcohol,soft drinks and juices . Our butler showed us around the hotel before taking us to our room and gave us general information regarding the hotel. Told us it was a tip culture and he would book the themed restaurants. And if we had a problem he was the go to person. THE DIAMOND BEACH BAR This is an exclusive area for diamond badge holder. It has plenty of sun beds with fixed thatched parasols. And the four poster beds on a golden sand beach. The sea can be choppy and there can be a lot of sea weed sometimes. The bar mix’s all types of cocktails, and bar food menu is available for snack which are lovely and cooked fresh to order. THE MAIN RESTAURANT This restaurant is open for breakfast dinner and evening meals, we only used it for our breakfast as all the evening meals we ate in a themed restaurant. There was a lot of choice and the food which was of a good quality. Only one complaint they could do with sorting out which way you need to queue for getting your omelette made as it was a different way everyday which caused some confusion at times. GRAZIE-DC Are first themed evening meal was in the Italian restaurant Grazie. I’m sorry it wasn’t the best food and service poor. Firstly half the menu wasn’t available. And what we did order went three tables before come to ours. Soup like dirty dishwater and the lasagna wasn’t fit for a dog, there was no flavour or substance and didn’t taste one bit like Italian food. We walked out in disgust. Hunters steak house Food and service 100% better even though I had better steaks it was cook to how we liked it. ZEN TENPANYAKI-DC For me this best restaurant on the resort show case food cook in front of you to perfection. Great atmosphere with chef doing tricks and tossing food great night. UNDER THE SEA-DC This restaurant is on splash, first impression when seeing the menu didn’t inspire my taste buds, for a seafood restaurant my Mrs wanted there to be mussels on the menu but they were only available in a seafood platter. After talking to our waiter he for me went above and beyond he sorted out just a plate of mussels for us, after we’d eaten I called him over and over tipped him (and told him it was for him) for his customer service. Being young he had to clear with the manager as they are supposed to be shared tips. I spoke to the manager and in the end he agreed what he did was exceptional. But informed my butler about what I did. For me tips are discretionary it’s your choice how much and who to.. JADE-DC Asian fusion restaurant food was good the Thai green curry was excellent on one of my dishes service was good. BELLA CUCINE-DC What a restaurant yes it was a taste of Italy food had flavour and substance, service was excellent. Far better than Grazie in fact they could do with some cooking lessons off them. MEXICANS CANTINA-DC Food and service excellent, a taste of Mexican cuisine. What we like hear is we were talking about trying to get into zen for are last nights evening meal and a female butler overheard us and said I’ll be able to sort that for you,already told her we had our butler sorting it but she insisted she could get us a place. And they both manage to sort it for us. SUMMARY This is a fantastic hotel and I would return.i think the butler thing is a bit of a gimmick but ours worked for us. Just remember it’s a massive tip culture but i only tipped when they deserved it and over tipped when their customer service was exceptional.

We had a great experience, the staff was wonderful, the food was excellent, and the weather was beautiful. All the way around, a great experience. Our butler, Johnny, did a wonderful job getting us into every restaurant and taking care of us. We had a swim out room, beachfront, and...

We had a great experience, the staff was wonderful, the food was excellent, and the weather was beautiful. All the way around, a great experience. Our butler, Johnny, did a wonderful job getting us into every restaurant and taking care of us. We had a swim out room, beachfront, and the diamond club. Couldn’t have been better.

The Royalton Punta Cana was a good affordable all-inclusive resort. The room and food were average at best but what made this resort worthwhile was the gorgeous beach, the awesome water park at splash (perfect for children or childish adults like me!) and easy access to get consistent drinks from...

The Royalton Punta Cana was a good affordable all-inclusive resort. The room and food were average at best but what made this resort worthwhile was the gorgeous beach, the awesome water park at splash (perfect for children or childish adults like me!) and easy access to get consistent drinks from bars. We loved the beach bar (beautiful view), lobby bar, and the bubbles pool bar at the Splash resort we had access too! Lastly, what made this resort a great experience was some of the staff we truly had a blast with. Antonio at the buffet grill, Miguel a restaurant server, Garibaldy a restaurant server, and especially Erasmo & Mary at the lobby bar. If you go make sure to find these people to make your stay a blast!

A very well-kept resort. The staff work very hard to make your stay as enjoyable as possible. We were located in building six on the top floor. Excellent location. The only downside was that there were no lifts, so be mindful when you request a high floor! Housekeeping was faultless,...

A very well-kept resort. The staff work very hard to make your stay as enjoyable as possible. We were located in building six on the top floor. Excellent location. The only downside was that there were no lifts, so be mindful when you request a high floor! Housekeeping was faultless, rooms were well cleaned, and the fridge was regularly restocked. We were looked after by three butlers over the duration of our stay. Omar, Alejandro, and Jonny checked in with us every day to ensure our stay was going to plan. Pool areas were also fine. No issues with lack of sunbeds experienced at all. I do, however, disagree with unlimited towels provision as people were leaving towels on beds and in pools and not putting them in provided towel bins around the area, which was plain lazy and disrespectful. Elisa looked after us very well, ensuring we had plenty of drinks (thank you for introducing us to the legendary Mamajuana!). The food was OK, although not great, and was lack lustre on some days. There are plenty of drink choices, though, and the cocktail choices were plentiful. The beach was the highlight of our stay. It was very well kept, probably one of the nicest beaches ever. The sunsets were stunning. Overall, a relaxed holiday ☺️

My fiancé and I are at the end of a two-week stay here, and we’re genuinely sad to be leaving. The hotel itself is beautiful in most parts, with a lot of thought clearly put into the amenities and guest experience. While some areas are a little tired and could...

My fiancé and I are at the end of a two-week stay here, and we’re genuinely sad to be leaving. The hotel itself is beautiful in most parts, with a lot of thought clearly put into the amenities and guest experience. While some areas are a little tired and could benefit from some restoration, there’s nothing major that would spoil your stay. We chose not to upgrade to the Diamond Club, as the cost didn’t seem to reflect the value offered — and we’re glad we didn’t. We never felt like we were missing out or unable to enjoy the full range of facilities. The Room Our room was lovely and modern. We stayed in Building 1, Room #1332. The housekeeping team was excellent — the room was cleaned immaculately each day, and the fridge was always restocked. I didn’t catch the name of our maid, but she was fantastic, as was the young chap who restocked the fridge each morning. He always greeted us with a warm smile and wished us a great day, which was a lovely touch. The only downside was the air conditioning. The system is controlled by smart thermostats, which seem to be programmed with a minimum setting of 18°C. Unfortunately, this just isn’t cool enough — especially for a Brit like me who’s not used to such warm climates. I often woke up during the night sweating. I reported the issue twice, but both times the maintenance technician simply told me it was “working.” The problem wasn’t that it wasn’t running — it was that it wasn’t cooling the room effectively. The Pool Area The pool area is clean, tidy, and well-maintained. The staff work incredibly hard in the heat to look after guests. I’d like to personally thank Yeraldin, who looked after us so well throughout our stay. She constantly brought us drinks and snacks — often appearing with a fresh round just as we were starting to think about ordering. Her service was amazing and truly appreciated. At times, the pool area could get a bit hectic, especially with only two pools available to non–Diamond Club guests. The music selection could also use an update, as it wasn’t great. That said, there were always plenty of sunbeds available, and we didn’t notice people reserving them early and not using them. The unlimited towel policy with no need for a towel card is a really nice touch. The Beach Wow — this is what I came here for, and it did not disappoint. The white sandy beach is absolutely stunning, beautifully clean, and the crystal-clear blue water is warm and inviting. Before we arrived, we were notified by TUI that some beach works would be taking place. We considered changing hotels but ultimately decided to stick with our original booking — despite emailing Royalton twice with no response and receiving only limited information from TUI. Thankfully, we made the right choice. The beach was still fully in use. While there was a roped-off area where work was being done, there were no power tools being used during the day and only minimal activity at night (e.g., a dozer moving sand around). It didn’t impact our experience at all — we were able to walk the entire length of the beach and enjoy it to the fullest. Bars There are plenty of bars throughout the resort, all offering a wide selection of drinks, including many well-known brands. Buffet We didn’t use the buffet restaurant too often, as we were able to get restaurant reservations most nights (without needing a butler). But when we did eat there, it was clean, and the food selection was varied and plentiful. Restaurants The Steakhouse was great — I’d recommend sitting outside, though, as it can get quite smoky inside. We also dined at Grazie, Zen, and Jade more than once and had lovely meals and experiences at each. We were lucky to get reservations multiple times. Weddings & Events My only real complaint — apart from the air conditioning — is that during our first week, there was a wedding every single day. It’s a beautiful place to get married, but the hotel often uses public areas for receptions. One evening, there was a wedding reception on the upper terrace and a private event down near the pool, which really limited our options for relaxing and enjoying a drink. It would be much better if the hotel had a dedicated area for private events that didn’t impact the rest of the guests

A Beautiful Hotel with Exceptional Service We had a wonderful stay at this lovely hotel. The grounds are beautifully maintained, and the lobby is truly stunning. Although TUI mentioned there would be ongoing work, it was very minimal and limited to the beach area. It didn’t impact our experience at...

A Beautiful Hotel with Exceptional Service We had a wonderful stay at this lovely hotel. The grounds are beautifully maintained, and the lobby is truly stunning. Although TUI mentioned there would be ongoing work, it was very minimal and limited to the beach area. It didn’t impact our experience at all—the beach is absolutely breathtaking and fully accessible. We walked the entire stretch, and it truly is one of the most beautiful beaches we’ve seen. We stayed as non-Diamond Club guests and didn’t feel at a disadvantage. The service we received was outstanding across the board. Special thanks to Yeraldin and Anna at the infinity pool—they went above and beyond every single day, working tirelessly to ensure guests were happy. Their warm, attentive service made us feel genuinely special. They are a true asset to the hotel! Dining Experience Restaurant reservations can be a bit of a talking point, but we managed to book 10 during our two-week stay. Here's a quick summary: Steakhouse – Incredible. Definitely try the steak. Zen – Best enjoyed with a large group for a livelier experience. Grazia – A stunning setting with beautiful food. Jade – We loved it so much we went twice. Hector made our visits exceptional—he’s a star. Bella Cucina – Not our favorite, but that may have been down to our menu choices. In every restaurant and bar, the waiting staff were fantastic. However, we did find the hostesses (except at Bella and Jade) a little cold and unwelcoming. Other Food & Drink Highlights The coffee shop is amazing—hardworking staff and delicious iced caramel lattes with beautiful pastries. The sports bar was a great spot with solid food options. We didn’t use the buffet much, but the made-to-order omelettes in the morning were excellent. The burger and hot dog grill at lunch is a nice touch. It would be great to see waffles, pancakes, to be added Cocktails are delicious and there’s a good variety of food overall. We experienced no stomach issues and found the food to be hygienic and fresh. Facilities & Amenities Pools are lovely, but they did often have sand and occasionally felt a bit unclean. For non-Diamond Club guests, quiet lounging areas are limited, and the poolside music could use an update. The beach is a standout feature—crystal-clear water and soft white sand. Simply stunning. We enjoyed access to the Splash Waterpark, which was great fun. Our room, #1332, was perfectly located. Housekeeping was attentive and kept the room spotless. Allergies & Safety Each restaurant asked about allergies, which was reassuring and showed a good level of awareness and care. Entertainment & Shopping Daytime entertainment by the pool was fun, and the white party was a highlight. We didn’t catch the evening shows, so can't comment there. Be aware that shop prices on-site are very high, especially for essentials like sunscreen. The nearby mall by Splash wasn’t a pleasant experience—quite aggressive sales tactics—so we wouldn’t recommend it. Also, there’s no real town nearby to explore. Tips & Service We highly recommend bringing small dollar bills to tip generously. The staff work incredibly hard and truly appreciate it. You’ll notice an even higher level of service in return. Final Thoughts We thoroughly enjoyed our stay. The beach, food, and service made it memorable. A few minor issues here and there, but nothing that took away from an otherwise fantastic holiday. We would definitely return and recommend it to others.

We had the opportunity to stay here for 4 nights May of 2025! The resort is absolutely beautiful! We just booked a regular stay, no diamond club, hideaway, or splash. The rooms were good. Nothing fancy and nothing bad. Our cleaning services were great! Everyday we had a made bed...

We had the opportunity to stay here for 4 nights May of 2025! The resort is absolutely beautiful! We just booked a regular stay, no diamond club, hideaway, or splash. The rooms were good. Nothing fancy and nothing bad. Our cleaning services were great! Everyday we had a made bed clean room and restocked mini fridge. This Royalton has one of the best beaches I’ve been to in a while. They offer great cocktails with a variety of bars throughout the resort. I will say that you will get the service you give. If you’re use to western style service just know you won’t always get that here… probably because this isn’t a western country so be patient and don’t be rude. The food was food. Nothing incredible but it definitely wasn’t bad. If you care about getting reservations at certain restaurants for specific times you basically have to do diamond club. We are very go with the flow so we would just check the app or ask the restaurant counters when a table might open up! We spent most of our stay at the beach, the beach bar, and the lobby bar. I will say we walked over to splash and if you’re looking for a less crowded pool and bar, I highly recommend spending an afternoon over at their pools! Also check out the splash water park it’s better than you think and worth trying the slides! These are the people that went above and beyond to make our experience what it was! Mary and Erasmo - they worked the lobby bar from 3pm-11pm and provided such good service we spent some time every evening at the lobby bar! They were so fun and honestly made the trip what is was! Antonio - grill master for dinner at the buffet. If you can’t make it to a restaurant visit Antonio at the buffet for dinner! Juedy and Carla were two of our buffet servers that went above and beyond to take care of us! Garibaldy - Hunter Steak House server. He made the dinner such a fun time! Helped with recommendations and even brought stuff for us to try! Yei and Nestor - bartenders at the Beach Bar. Made great drinks and never let our glasses run dry! Super friendly and even made some fun cocktails I’ve never had! Miguel - Under the Sea server. Such a fun guy! Gave great recommendations and went above and beyond! Luis - Reception. He was always willing to help and would always verify that we got what we needed! We didn’t catch our maids name but she was amazing! Always smiling and asking how we were doing and if there was anything we needed! We were on the first floor of building one! Lastly a big thank you to the many staff working behind the scenes to keep the resort safe and clean!

Check in was very quick and smooth. Room lovely. Beach amazing and staff worked very hard to keep it clear from seaweed. Steak restaurant was amazing but apart from that the buffet was better than all of the other a’la carte restaurants. Cocktails very good and in good sized glasses....

Check in was very quick and smooth. Room lovely. Beach amazing and staff worked very hard to keep it clear from seaweed. Steak restaurant was amazing but apart from that the buffet was better than all of the other a’la carte restaurants. Cocktails very good and in good sized glasses. Entertainment good. Guest services very helpful and managed to find my lost sunglasses which I was very grateful for. Things we were disappointed with was, beach towels covered in bleach stains and bed sheets also had weird stains on them like they weren’t cleaned properly. Scented toilet paper in rooms which is not good for feminine hygiene. Sports bar never seemed to be open on the times stated and only seemed to be open for big American games. A lot of the staff did not seem to understand English and some quite rude. We found the most friendly staff were at the coffee shop, pool bar and beach bar. 3rd time visiting Punta Cana and think will use a Dreams or RIU Hotel again in future

Hotel was brilliant and the vibe team was a vibe especially Pokémon from the vibe team was brilliant too he helped us with a lot of things and was professional and takes pride in his job will be back definitely.

We had a number of frustrating issues at this resort. It took an unusually long time for them to run our credit card for the security deposit, and they wouldn’t let us into our room until it went through. At checkout, we ran into more delays when our card wouldn’t...

We had a number of frustrating issues at this resort. It took an unusually long time for them to run our credit card for the security deposit, and they wouldn’t let us into our room until it went through. At checkout, we ran into more delays when our card wouldn’t work—only to find out, after calling our card company (at our own expense), that the resort doesn’t even accept Discover. None of the staff seemed to be aware of that policy. It also took over three hours for them to locate my bag, even though they insisted I leave it at the front desk. The buffet food was really disappointing, and while the beach itself was beautiful, the constant pressure from locals trying to sell things completely ruined the experience—some even woke me up while I was trying to nap. To top it off, some of the bartenders and staff at the coffee shop were surprisingly rude. The resort made it incredibly easy to get alcohol, but getting a bottle of water felt nearly impossible

Amazing time! Everything is so clean and the drinks were good. Buffet was the best one I’ve had at a resort! Carlos and Santa were amazingly attentive and took care of us every step of the way. Outside of the resort, DR is also a very pretty country.

Had a great trip at hideaway! The offered the chance to start the day with yoga or Pilates. A lot of options for food. You have to reserve the place you would like to eat the night before. A lot of pool fun they even bring activities to do in...

Had a great trip at hideaway! The offered the chance to start the day with yoga or Pilates. A lot of options for food. You have to reserve the place you would like to eat the night before. A lot of pool fun they even bring activities to do in at the the pool. So much fun playing games with JP PAPI everyday at the pool! He was very friendly. The vibe team brought energy and smiles daily!

The positive for this hotel are the staff. We cannot fault any of the staff we encountered. We decided as soon as we booked that we wanted Diamond Club and a Swim up room and we are so glad we did. Positives:- Staff, Swim up room, Beach CX Culinary Experience...

The positive for this hotel are the staff. We cannot fault any of the staff we encountered. We decided as soon as we booked that we wanted Diamond Club and a Swim up room and we are so glad we did. Positives:- Staff, Swim up room, Beach CX Culinary Experience is a must - Baron is a wonderful host. Jean Carlos ensured we had beach towels and our favourite beds every morning and really gave us an insight into the Dominican way of life. A fantastic young man who is a real asset to the hotel. Maria, Lina & Erica were fabulous beach hostesses and really looked after us, bringing us drinks and food and even saying hello to our granddaughter on FaceTime, they also asked if we needed drinks when we were sat on our terrace in our swim up room (which was right next to the beach and the Diamond Club Bar) Ozuna really was the making of our holiday, he always sent us a good morning message. He knew I had an allergy and ensured that the restaurants catered for me. He changed a booking last minute at the Italian as they couldn’t offer me enough choice on the menu. He answered any questions we had almost immediately. And arranged to have our room decorated for our anniversary. Negatives;- Seems to be a party place for young Americans to spend the day getting absolutely legless. The language and behaviour was awful. We had one night when the fire alarms in our block were set off numerous time (last one being 4am) for ‘fun’. Floats being left in the swim up pool, encouraging more youngsters to sit by our room drinking and obviously doing other things as they never left to use the bathrooms was again disgusting! The Teppanyaki was a bit of a joke, a bit like being on a conveyor belt as they wanted you in and out within 45 mins (that was from being seated!) with the waiter standing over you asking if you had finished if you put your fork down. Zen - was a bit like being in McDonald’s and so noisy. Food was ok but nothing special. In fact a lot of people were leaving or just not eating the food. Buffet - rude, unhappy staff who very obviously didn’t want to be there. Bland cold food. Queues for meat being cooked was huge. I actually waited for some chicken to be cooked for my husband which when done was given to Spanish speaking men who just walked up, until I actually said ‘No I was here before you’ The hotel is open to local people over the weekends which wasn’t an issue during the day but trying to eat in the evening was a nightmare unless you waited until after 9:30 at night. Weddings are also given priority, taking over main areas of the hotel grounds which once wouldn’t be a major issue but there were 7 weddings during our stay with their reception parties also taking place so again noisy and sometimes inappropriate music being played in an family hotel. The spa, whilst we expect to pay a premium for a hotel spa, it was very expensive for 2 massages and a facial, which wasn’t only average, costing over £300. Money seemed to talk with the expectation to ‘tip’ for everything. Again we are used to tipping but this is usually done at the end of the holiday for great service. We were recommended staying in a Royalton but honestly having stayed in various hotels around the world and indeed Punta Cana, this isn’t a ‘Brand’ we would be looking to come back to, which is such a shame as the staff mentioned were amazing and a joy to meet. We did have a good holiday with some amazing highlights so thank you Ozuna, Jean Carlos, Baron, Maria, Lina & Erica for making it fun.

Every thing was perfect! Thank you to Johny our butler he did an amazing job by making our stay easier and less stressful ! I would definitely recommend this resort but only with diamond club..

Great experience! The Royalton was beautiful, clean, full of entertainment and wonderful people who were so nice! I felt like I knew all the staff’s names before we left. We were always greeted with a smile everywhere we went. Our butler “Narciso” was welcoming and made us feel right at...

Great experience! The Royalton was beautiful, clean, full of entertainment and wonderful people who were so nice! I felt like I knew all the staff’s names before we left. We were always greeted with a smile everywhere we went. Our butler “Narciso” was welcoming and made us feel right at home once we walked in the door! Planned dinners and excursions! Great vacation overall- highly recommend!