Royalton Bavaro

Some of the following reviews on here are lies. There IS ac in the restaurants. Not one restaurant was hot or even too warm for an entire 9 days we were there. Complete lie. Ignore the English accent review. I’m Canadian and can’t speak a word of Spanish and never...

Some of the following reviews on here are lies. There IS ac in the restaurants. Not one restaurant was hot or even too warm for an entire 9 days we were there. Complete lie. Ignore the English accent review. I’m Canadian and can’t speak a word of Spanish and never once did an employee ignore me or had any issues with communication. Hotel is not tired or old looking. People just make this crap up. We are booking again for next t winter to go back for third time. And no, never get the ViP upgrade…. Not worth it at this small resort.

We came here for our wedding and it was amazing! All of our guests- families, couples, young, old, all had a great time. Theres something for everyone. So beautiful and fun. The staff are so helpful and friendly. Our butler Michael and wedding coordinator Miha were beyond helpful and took...

We came here for our wedding and it was amazing! All of our guests- families, couples, young, old, all had a great time. Theres something for everyone. So beautiful and fun. The staff are so helpful and friendly. Our butler Michael and wedding coordinator Miha were beyond helpful and took care of anything we needed. Even with the resort booked our, it didn’t feel overly crowded.

Not for English client, soon as staff hear accent you are ignored The nickname for the resort is punta Canada, to get a sunbed you will need to be up by 6am, any issue is referred to guest relations, not management Hotels tired and needs fefresh

I had the absolute pleasure of being served by Juan Carlos Ladooo and Fernelis at Sand Bar, and they were truly exceptional! Their energy was infectious, making the atmosphere even more enjoyable. They went above and beyond to make me feel special, ensuring every drink was crafted perfectly and served...

I had the absolute pleasure of being served by Juan Carlos Ladooo and Fernelis at Sand Bar, and they were truly exceptional! Their energy was infectious, making the atmosphere even more enjoyable. They went above and beyond to make me feel special, ensuring every drink was crafted perfectly and served with a smile. Their attention to detail and friendly personalities made my visit unforgettable. If you're ever at Sand Bar, make sure to stop by and experience their top-tier service! Also Jordany serving on the beach was fantastic!

Lovely resort. Restaurants were excellent, buffet very nice, any drinks you wanted and very plentiful and very friendly staff. Rooms cleaned daily. Room fridge well stocked. Adoni was a star - nothing was too much trouble for him. Very recommended

The diamond club experience at this resort is like the others but we were fortunate to have Juan Franco…….He was our personal assistant and he went the EXTRA mile to help us have a great 20th anniversary. He was like always attentive but never pushy and I can say 100%...

The diamond club experience at this resort is like the others but we were fortunate to have Juan Franco…….He was our personal assistant and he went the EXTRA mile to help us have a great 20th anniversary. He was like always attentive but never pushy and I can say 100% of our request were fulfilled. The resort is great, pools, restaurants, beach etc……but Juan made the vacation

This resort is beautiful and the staff is very friendly. The rooms are clean and the beds are comfortable. There was a slight delay getting our room ready in time for check-in. We spoke to another family that was significantly downgraded from what they booked for the same reason. The...

This resort is beautiful and the staff is very friendly. The rooms are clean and the beds are comfortable. There was a slight delay getting our room ready in time for check-in. We spoke to another family that was significantly downgraded from what they booked for the same reason. The food and drink really is all inclusive. The laundry service, bottles of wine, resort shop merchandise, and excursions are not free. The resort uses an app that has a lot of great features, but there were issues creating reservations for many of the restaurants. Because I have food allergies, buffets are unwise. It was more difficult to get safe food than I would have liked, but not impossible. We realized a lot of the app issues exist on purpose to force people to attend "Diamond Membership" sales pitches in exchange for what they need. Yaque the concierge for Building 18 helped us get into Hunter Steakhouse for dinner, but at the price of a sales pitch. Estalin at Guest Services helped me get back some misplaced laundry and I am SO grateful. Overall, a great place to stay, but be prepared for strings attached if you need anything beyond the base level experience. PS--Don't drink the tap water or eat the mussels! Have fun!

My partner and i had an absolutely incredible stay here. We made the trip for a much needed holiday and to celebrate my 22nd birthday and the staff definitely went above and beyond to ensure we had the best visit possible. Our room was amazing, and always kept in pristine...

My partner and i had an absolutely incredible stay here. We made the trip for a much needed holiday and to celebrate my 22nd birthday and the staff definitely went above and beyond to ensure we had the best visit possible. Our room was amazing, and always kept in pristine condition by the staff every day. We would like to thank Angela specifically who was assigned to us upon checking into our room to help with restaurant reservations etc.. She was so incredibly helpful and absolutely made our trip so much easier. We really appreciated all of her hard work. Alongside this we would like to thank all staff present at the resort during our visit as everyone did their utmost to ensure we had a pleasant trip. We would definitely recommend Royalton Bavaro to any other couples/families looking to travel to the dominican republic as we are thoroughly impressed and very much enjoyed our trip.

I really liked the resort and how it was being kept up every morning we was there, I like all the the activity that was going on every night, and my butler Adonis fix my room up for my wife birthday on March 22,2025, he did a great job 👍...

I really liked the resort and how it was being kept up every morning we was there, I like all the the activity that was going on every night, and my butler Adonis fix my room up for my wife birthday on March 22,2025, he did a great job 👍 she shared some tears for the surprise we did for her, keep up the good customer service you are giving that we received ❤️.

Just returned from a week here and like many others, we had read disappointing reviews over the last few months and feared the worst. We needn’t have worried as we had the most amazing week at this paradise !! The resort is well set out and kept spotless by an...

Just returned from a week here and like many others, we had read disappointing reviews over the last few months and feared the worst. We needn’t have worried as we had the most amazing week at this paradise !! The resort is well set out and kept spotless by an army of staff who are always attentive and helpful. Our Diamond Club room was beautiful and spacious with good A/C, a balcony overlooking the lazy river and great service from housekeeping keeping it clean and the minibar stocked up ! Our butler Gerlyn was the star who made our holiday so special. From the second we met him at check-in, he was friendly and genuinely wanted to make sure we had the best holiday. He booked all our dinner reservations, messaged us every few hours to see if we needed anything and would come and find us by the pool/beach to say hi and chat with us…..this guy is a legend !! The food deserves high praise, from the high end restaurants to the buffet and snack bars, everything was superb !! The highlight and probably the main reason we chose Royalton Bavaro was the lazy river !! We spent hours drifting around, catching a cocktail in Dips with each lap…..heaven !! The beach has got to be the most beautiful we’ve ever seen !! Would definitely recommend this lovely resort but don’t make the mistake of booking Spring Break if you want a quiet holiday 😜

This was our second stay at Royalton Bavaro, both times in Diamond Club (DC) rooms.  DC is well worth it for room locations, private pool and beach.  One of the DC privileges is a butler and designated check in area.  Our butler Freylin was great, he made all our dinner...

This was our second stay at Royalton Bavaro, both times in Diamond Club (DC) rooms.  DC is well worth it for room locations, private pool and beach.  One of the DC privileges is a butler and designated check in area.  Our butler Freylin was great, he made all our dinner reservations and ensured we received quality house keeping.  We stayed in touch by WhatsApp.  Although the resort is relatively young, it’s starting to show its age especially with wear and tear on outdoor restaurant wicker furniture that needs replacing.  We’ll be back……enjoyed our stay.

My fiancé and I stayed 5 nights at Bavaro for a friend’s wedding. I upgraded to a Diamond Club Jr Suite as we wanted to splurge on a once in a lifetime experience. Despite being the most expensive holiday we have ever taken, we had so many negative incidents that...

My fiancé and I stayed 5 nights at Bavaro for a friend’s wedding. I upgraded to a Diamond Club Jr Suite as we wanted to splurge on a once in a lifetime experience. Despite being the most expensive holiday we have ever taken, we had so many negative incidents that we stopped counting. I repeatedly asked for the Manager or GM and was redirected to our “Butler” or the DC every time. (Most of this was shared with them the day before we left and again after we departed to no results.) At arrival we were sent to the wrong desk for check in and after waiting 25 minutes in line were told to go back up front and ask the other desk. Re: “drinks on arrival” - we still had no access to water/beverages and were taken to the separate check in area where we asked for something to drink repeatedly as we had been traveling for 14 hours at this point. We were then taken to our ‘luxury suite’… The Diamond Club “upgrade” felt like a scam as we didn’t receive most of the “amenities” promised when booking. No chilled wine, no upgraded bar, no upgraded bath product.. We were given two doubles when I booked a King, our safe didn’t work, we did not have hot water the first two days for showers. Our “upgraded” mini bar was a joke - individual Lays bag, plantain chips, a bag of M&Ms, one bite-size Snickers, sodas, 2 Heineken and 2 Coors Light. (Which we later learned our non-diamond club friends also got). We could only get a dinner reservation at the Brazilian steakhouse (I’m a vegetarian). We were relocated to a new room with swim up however our new room had NO bathroom toiletries (not even soap), missing slippers, missing snacks, and the tub was filthy. We never received our welcome sparkling wine or complimentary bottle of wine. We finally got the canvas “beach bag” which hardly justifies the upgrade cost. The food at all locations was average at best and the hotel was out of about 20-30% of menu items at every location. Additionally the night before the wedding the bar staff started breaking down and cleaning about 30 minutes before closing and ignored the wedding party waiting for drinks (it was maybe 10:30). The hotel also had staff members approaching us repeatedly offering a “free massage or cabana” if we came to a breakfast pitch for their upgraded Diamond experience (which costs more money). It was maddening that we were harassed multiple times per day to upgrade further when we weren’t even getting the upgrade experience we already paid so dearly for. The final insult was the “taxi” the hotel called for us. The porter assured us he took card payment and we reconfirmed with the driver before we left however that all changed when we got to the airport. He took us to the wrong terminal, took our bags from the airport porter and escorted us into a room of ATMs and demanded we pay him $45 in cash. When I told him we agreed on a card he grabbed our bags again and took us to the Currency Exchange window and demanded cash again. I told him I was contacting the hotel and asked his name he said smirked and said “Pablo” which I did not believe so I went to take a picture of his vehicle. He followed me yelling oyé and telling me to stop, demanded I delete it, saying in Spanish that he “wasn't asking me he was telling me” and continuously referring to me as “muchacha”. He then tried several times to physically take my phone from my hand. When I felt intimidated and unsafe and tried to walk away he grabbed my suitcase to stop me. My fiancé returned at this point to yell at him to let me go. He ran off without his money. Even IF the hotel had tried to address the issues during our stay, I would still not recommend upgrading and recommend not using their recommended guest transport, specifically single guests or females. I was intimidated and fearful what would have happened had I been traveling alone. I’m a longtime Marriott/Starwood customer and it has always been my preferred property but I can honestly say this was the worst travel experience I’ve had in 20 years. The location is beautiful and staff is really kind but it is not worth the money.

We were not disappointed with our return to Royalton Bavaro. From the pre-check in process to the check-out process, our trip was perfect. Thank you to Maria De La Cruz for contacting us prior to our arrival to arrange spa treatments and dinners and to Wily, our butler, for the...

We were not disappointed with our return to Royalton Bavaro. From the pre-check in process to the check-out process, our trip was perfect. Thank you to Maria De La Cruz for contacting us prior to our arrival to arrange spa treatments and dinners and to Wily, our butler, for the attention to details and great service including the ride to the lobby after check-out. The room was wonderful and very clean. We spent our days enjoying the Diamond Club pool and the service provided by Railin and Starling was top notch. We enjoyed the service provided by Samuel and Bailysis at Ocean Side each morning. We really enjoyed the food at Hunter, Zen and Grazie. Although both are available at additional cost, I highly recommend the romantic dinner on the beach and the Culinary Experience. Samuel, Ray and Rowdy provided wonderful service for our romantic dinner and the food was absolutely amazing. Jony and Jesus took care of us during the Culinary Experience which is a 7 course meal with drink pairings. So much fun. I see a lot of comments about whether or not to get Diamond Club service. We believe it is worth it. The staff at Royalton Bavaro really tries to make your stay memorable. Take good care of those that take care of you! They appreciate it!

Wow! So I have never written a review before however after this experience I don’t want anyone to make the same mistake I made. Let’s start with arriving at the resort. You will be pushed into upgrading to Dimond Club. After you hear there spill about Dimond Club benefits and...

Wow! So I have never written a review before however after this experience I don’t want anyone to make the same mistake I made. Let’s start with arriving at the resort. You will be pushed into upgrading to Dimond Club. After you hear there spill about Dimond Club benefits and how your assigned butler will make your stay so much better, it sounds very nice. To add to the temptation, they reduced the price of Dimond Club from 1200 usd to 600 usd. Of course I said do it! Now here is where it gets interesting. My butler’s name was Delvis. He came and took my wife and I to our room and was on his phone the entire time. He asked if we needed anything and I ask for Milk and Coffee for the room and he said no problem. That was the last time I seen him until next to the last day when he showed up to our room expecting his tip. What about the milk and coffee I ask for????? I ended up going to the front desk and asking for it myself. One of the other perks of upgrading to Dimond Club was the premium drinks! My wife likes Grey Goose so we went to the Dimond Club Longe and they opened a new bottle and gave her a shot in a paper cup that she could take with her. Next stop was the Dimond Club pool with swim up bar. Here I got a shot of Grey Goose for myself only to find it didn’t taste right at all. I let my wife compare my shot with one she has and we both realized the premium liquor was half WATER! Our best friends went with us on this trip but chose not to upgrade to Dimond Club. My wife and I ate breakfast the 1st morning at ocean side “Dimond Club Only “ The next morning we went to eat breakfast with our friends at the main buffet only to find out that is was the exact same food as the Dimond Club only buffet! Wow! To sum up what you get extra with the Dimond Club upgrade goes as follows: No Butler Service Watered down premium drinks Exact same food as anyone else No milk No coffee or anything you don’t go get yourself And 600 less dollars in your pocket than when you started! As far as the quality of food: Avg at the Zen restaurant and below avg to poor quality everywhere else.

The resort was so beautiful, the staff were very kind, and the service was amazing. Our butler made our experience so much better by providing recommendations, making reservations, and overall taking the stress off of us. He went above and beyond for us.

To start off Esmeralda the cocktail server at bar by open theatre is a gem her service was top notch. Cesar my concierge was a professional at being attentive and being accountable. The two sport bar night time servers at the sports bar young kid with light eyes and his...

To start off Esmeralda the cocktail server at bar by open theatre is a gem her service was top notch. Cesar my concierge was a professional at being attentive and being accountable. The two sport bar night time servers at the sports bar young kid with light eyes and his partner short dark skin were everything to me on the trip. Izquiel at the bungalow service is a superstar. I mean the service there and decor,food and shows were five star. My only takeaway was you have to fumigate I unfortunately encountered 3 water bugs in my room but that happens in the Caribbean. Overall this property is 5 star and I work at a five star hotel in nyc. Also Alis at hibachi Mateo also were great. My bellman Cesar was very reliable and professional. The Royalton will be my new goto spot. I travel to punta Cana every year and I can’t believe I didn’t know about this gem!

We had an amazing stay at Royalton Bavaro in Punta Cana! As Diamond Club guests, we enjoyed top-tier service, especially from Delvis, our incredible butler who took care of every detail from start to finish. We stayed in a beautiful swim-up room in Building 18—highly recommend it! The room was...

We had an amazing stay at Royalton Bavaro in Punta Cana! As Diamond Club guests, we enjoyed top-tier service, especially from Delvis, our incredible butler who took care of every detail from start to finish. We stayed in a beautiful swim-up room in Building 18—highly recommend it! The room was spotless thanks to Maria, our wonderful housekeeper who went above and beyond every day. The food was excellent, especially at the steakhouse, and the Diamond Club lounge was a relaxing breakfast spot. The beach and pools were gorgeous, and we loved floating along the lazy river. Entertainment was lively without being too much—perfect for both fun and relaxation. Highly recommend this resort, especially if you’re considering the Diamond Club upgrade. We’ll definitely be back!

We really enjoyed our stay. The hotel is clean, has great restaurants and daily entertainment. Atmosphere is friendly and great for families with small kids. We enjoyed the diamond experience with butter service -top notch! We highly recommend this location.

Started really badly with check in taking over an hour for some reason. Room was spacious and clean and bed was comfy.It was advertised as 5star which it definitely wasn’t. Parts of the complex are a bit tired though. Food was good and the staff were friendly. My main complaint...

Started really badly with check in taking over an hour for some reason. Room was spacious and clean and bed was comfy.It was advertised as 5star which it definitely wasn’t. Parts of the complex are a bit tired though. Food was good and the staff were friendly. My main complaint was the noise, loud music near one of the pools which was easy enough to avoid. Main noise complaint from me was the groups of guests from the good old US of A. No volume button😡 why they think it’s ok to shout at the top of their voices in a public place with absolutely no consideration for everyone else is beyond me 🤷‍♂️why would you put music on your boom box then go for a swim and leave it on? If you’re after peace and quiet then this probably isn’t the place for you.

Room was great other than musty smell. Everything was beautiful. The butler was amazing. His name was Ryan, at the Royalton Bavaro. We loved everything, the food was fantastic, the ambience was amazing. The pools were beautiful. The beach was clean and well kept. We loved everything. We can’t wait...

Room was great other than musty smell. Everything was beautiful. The butler was amazing. His name was Ryan, at the Royalton Bavaro. We loved everything, the food was fantastic, the ambience was amazing. The pools were beautiful. The beach was clean and well kept. We loved everything. We can’t wait to come back. We are planning on returning this coming Fall season.

Great service Jesus was great. excellent service he deserves a raise. he made sure we were confortable. he is a grwat guid. the overall experience was great the excursion was phenomenal. super fun. the food was great. and volley ball was a great time as well

I am writing this review prior to our trip as I am highly disappointed in this resorts wedding services. My friend has planned her perfect destination wedding at this resort. Everyone had booked and they wait until a month before the ceremony to send her picture of the venue area....

I am writing this review prior to our trip as I am highly disappointed in this resorts wedding services. My friend has planned her perfect destination wedding at this resort. Everyone had booked and they wait until a month before the ceremony to send her picture of the venue area. This area looks like a place to hold a luau not a wedding. It’s very dark, not inviting at all. These are not the pictures shown on the website. The website shows a white gazebo on the beach.. something you would expect for a destination wedding. My friend and the wedding planner reached out to the resort for some sort of compromise and they were met with condescension. No apologies- nothing. No explanation of why this change so close to the wedding date. My friend has dreamed of this day for the past 50+ years. She had suffered so much loss ( her mother, her brother, & her 3 aunts) all in weeks of each other. Now her father has Stage 4 cancer.. this may be her breaking point. I would like the resort to make this right ASAP. Her wedding date is/was June 29th. I am attaching the picture of the venue she was told at first and the one they are trying to place her in now. Fix it NOW!

Very nice resort, our butler Eduardo was wonderful and super helpful. Diamond club upgrade is worth it for ease of dinner reservations through the butler and the diamond club pool drinks were better than the standard pool. Pools were clean and room service was wonderful.

This was our second trip to Royalton Bavaro. The first was 2 years ago and was amazing so we had high hopes of a repeat. Well, IT WAS EVEN BETTER!! We upgraded again to the Diamond club and I can’t recommend this enough. Our butler Kelvin was amazing and hooked...

This was our second trip to Royalton Bavaro. The first was 2 years ago and was amazing so we had high hopes of a repeat. Well, IT WAS EVEN BETTER!! We upgraded again to the Diamond club and I can’t recommend this enough. Our butler Kelvin was amazing and hooked us up with everything we needed from restaurant reservations to minor fixes in the rooms. The food! 2 years ago we did all of the a la carts except for Rio Brazilian. We ate here this year and it was everyone’s favourite. The sirloin steak was SO GOOD, as were the chicken, pork and of course the pineapple. Hunter, Zen and Gracie were also decent and I’d rate them in that order. The buffet was ever similar to 2 years ago, absolutely phenomenal! Every night was a different theme and there wasn’t a food choice that wasn’t delicious. Special thanks to Adrian at the Oceanside breakfast buffet (Diamond club) for making our group omelettes every morning that were SUPERB! The rooms were great, just some minor issues with a safe and an air conditioner unit (both fixed for us very quickly). Cleanliness was top notch, all maids and workers were friendly and very helpful. The beach was decent in our area and my only complaint overall was the nearly constant pestering to purchase stuff. There ought to be a way to fix this… Last, the lazy river! Always fun, always a great time floating around with Mojitos and Brambles :) Well done Royalton, you made our group of 6’s time and WE’LL BE BACK!

The hotel was great. Jesus was also a great butler. Food at the restaurants were good as well. The transfer to leave never showed for us and we almost missed our flight at the airport so that was disappointing, left us with a bad taste to end our trip.

Whilst we had a great time the hotel is in need of significant improvement. We had a swim up room in block 15 - on the plus side the swim up pool was fantastic, however the room is very dated, the bed had mould on it, metallic handles were warped...

Whilst we had a great time the hotel is in need of significant improvement. We had a swim up room in block 15 - on the plus side the swim up pool was fantastic, however the room is very dated, the bed had mould on it, metallic handles were warped and the room was in general need of a deep clean. On top of this over the course of the stay we were inundated with cockroaches - I would say 1/2 a day were in our room. We reported this and they clearly tried to treat this, and we saw other rooms with the same problem; however it seems a hotel wide issue. We also had a leaky bath and the air con would leak water soaking the floors. Another surprise was a check in call every few days at 8am to wake you up! This is not appreciated when on holiday!!! The restaurants are generally ok - however all are very hot with poor air conditioning and it is quite uncomfortable when eating. Things to note - the lunch buffet is in the smaller restaurant on the beach and is quite poor we often had to order room service as there is limited choice and poor hygiene standards. New meats/pizzas are plated on old dishes and in all honestly were quite disgusting. For instance where a fresh meat batch is made they sit it back in the fat/juices of the last dish (which was not always the same) and is a dangerous practice. The chefs also refuse to cook new meat while we were there and on the odd times they did it was always over cooked. The evening restaurants were generally good, but the hunter steak house was really poor - multiple times on our stay they ran out of steak!!! When we did receive steak it was over cooked and tasted chemically (I think as it was cooked over gas?). Bar service is exceptional - our favourite people included mateo, and Carlos in the pool bar/beach and Omar and Alexander in the lobby bar. They make fantastic drinks and provide exceptional service. When getting drinks to the sunbed around the pool and beach were different stories. You could generally get good drinks around the pool particularly from Fray, and sometimes on the beach if Raudy was working. However it was difficult to get drinks in the beach otherwise and there was particularly poor service from Stephanie who clearly didn’t care about being there!!! Overall service in restaurants was poor - my best tip is to bring your own drinks as waiters rarely bought our drinks over and often I had to leave to get my own! Guest services in block 15 were very poor and asked us every other day if this was our first day and what room we were in (this was the same person - shambolic, they also asked us how our room was after saying we had cockroaches - clearly not good)! The shows were of a higher quality than others we’ve been to - they had a live band and live singers during the tribute acts. However, they were quite repetitive. Eg fire show every other night. One unique thing this hotel offered was a dedicated person to support with allergies. Mayra was so lovely and helpful, she visited us for most meals to check that all was ok. During the first half of the holiday there was a disconnect between telling the host we had an allergy and the waiters knowing. However Mayra worked hard to try to address this during our stay, however I would be nervous if my allergy was more severe. Luz the tui concierge was also so helpful and gave us free tickets to the Royalton splash water park as an apology for the poor experience with allergies and in the steakhouse. The splash park was fantastic but no alcohol is served as an FYI, and you only get half a day. The spas is also good, we had a couple lbs massage which was exceptional. But to note they provide crazy high prices - you can always get 35% off these! But even so it is still much higher than any other all inclusive I’ve been to! Overall the resort is ok - good pools, swim up rooms are a must! The diamond club had no obvious benefit. But the whole resort needs a renovation in accommodation and staff processes. They also ran out of spirits in bars and did not replenish them until a week later! If ordering a drink you also need to specify a premium spirit or else you get the poor quality stuff. In particular they have brugal (rum), jack daniels (bourbon), Johny walker red (whiskey), eristoff/absolute vodka and many gins (Bombay, Jordan’s etc). I would not go back until the whole hotel has a revamp! Go to mexico and you will get more for your value, particularly around playa del carmen! Family also came the month before and had similar issues!

Wow. One word says it all. We used the Royalton in Mexico 8/9 years ago and decided to use them again in Dominican Republic. We were not disappointed. Such a lovely clean resort with loads and loads of stuff to do. Very child friendly too. Lots of pools and activities...

Wow. One word says it all. We used the Royalton in Mexico 8/9 years ago and decided to use them again in Dominican Republic. We were not disappointed. Such a lovely clean resort with loads and loads of stuff to do. Very child friendly too. Lots of pools and activities for the kids. The restaurants were all fantastic. Even the Buffett ones. Normally Buffett restaurants abroad become almost primal with people pushing in, getting aggy. This was a very chilled atmousphere. All the food was fresh and looked great. The book in places were amazing too. We used diamond club so had a private butler. Yenny was amazing. Nothing was too much trouble. Sorting our restaurant bookings, managing everything from start to finish. Could not recommend her more. An absolute credit to Royalton. The beaches were amazing, staff were fantastic. I cannot say enough positive things about this place.

An amazing place to stay. We went for our honeymoon and was instantly upgraded! couldn’t fault a thing! The different restaurants in resort were outstanding and the steak house was beyond anything iv tasted before! Very clean, and happy to help at all times! Cocktail made fresh and tasted as...

An amazing place to stay. We went for our honeymoon and was instantly upgraded! couldn’t fault a thing! The different restaurants in resort were outstanding and the steak house was beyond anything iv tasted before! Very clean, and happy to help at all times! Cocktail made fresh and tasted as good as they looked. Can’t wait to take the kids one day!

Check in was poor, initially sent by staff to the check in queue, waited 20 minutes to be told to go back to the original queue and wait for a golf buggy. There was no one at the Diamond club check in. Others walked up and went straight in front...

Check in was poor, initially sent by staff to the check in queue, waited 20 minutes to be told to go back to the original queue and wait for a golf buggy. There was no one at the Diamond club check in. Others walked up and went straight in front (they had obviously tipped straight away), then at the diamond club waited 2.5 hours to get in a temporary room which stank until new room ready next day after lunch. Butler Jesus did a great job trying his best to sort it out which he eventually did. The rest of the holiday was excellent, service in some of the restaurants could have been better and the food in the Italian was not great. Mostly staff were very friendly and approachable. Jesus was outstanding

Guillermina has been amazing, very good service by the pool, constantly being attentive and always greeting us with a laugh and a smile, she has made our holiday. Also the entertainment around the pool Area has been great, always something to do, Thank you so much x

Guillermina, our waiter, has been absolutely amazing — she’s looked after us so well throughout the whole holiday. Her service has truly made our experience even more special! The food has been incredible with so much variety every day — there’s something for everyone! The entertainment has also been top-notch,...

Guillermina, our waiter, has been absolutely amazing — she’s looked after us so well throughout the whole holiday. Her service has truly made our experience even more special! The food has been incredible with so much variety every day — there’s something for everyone! The entertainment has also been top-notch, with great shows and activities that kept us entertained from morning to night. Such a fun and memorable experience!

25/04/2025 to 07/05/2025 Having read some negative reviews we went with an open mind and all the royalton staff did not fail to deliver. Rooms spacious and cleaned daily. Beds realy comfortable. We was in block 19 with ocean veiw. Wow. We went DC and were assigned our butler for...

25/04/2025 to 07/05/2025 Having read some negative reviews we went with an open mind and all the royalton staff did not fail to deliver. Rooms spacious and cleaned daily. Beds realy comfortable. We was in block 19 with ocean veiw. Wow. We went DC and were assigned our butler for 12 days.Ramon our butler did everything for us an more so if you get assigned him you in good hands as he went above and beyond to make our anniversary special. Even made our room up on our anniversary day.All restaurants were good. Zen teppanyaki was our favourite. Valentina for drinks service round the DC poolbar was amazing and the all the DC breakfast staff always made it a special part of our day. Tip a little throughout your stay and trust me it will go a long way. They Treat you like royalty. Worst thing about our stay was going home.😪

despite the fact that the resort looks almost the same as the one in Jamaica, it is far from the same in terms of maintenance. in the rooms themselves, much is broken or does not work optimally. in terms of cleaning, I am also used to something different. in 2022...

despite the fact that the resort looks almost the same as the one in Jamaica, it is far from the same in terms of maintenance. in the rooms themselves, much is broken or does not work optimally. in terms of cleaning, I am also used to something different. in 2022 stayed in another resort in punta cana and there you can almost eat off the floor, it is so clean. the staff in the resort does their utmost. Our personal concierge Robinson from Tui was wonderfull!!!!!!! he is a wonderful person with a very nice personality. he took everything personally while he could not do anything about some things but he really gave us a good feeling and tried to make everything right. he even surprised us with a surprise in our room. this was really appreciated. i do believe that if the resort ensures that everything is in order and the staff responsible for this is well managed, other staff should not have to suffer as a result

We just returned from this resort having enjoyed a fantastic 14 day vacation. We were Diamond Club and stayed in room 18118. I break this down into 4 sections, Room, Resort, Food and Staff. Let’s begin with the room: Clean and tidy when we arrived and was taken care of...

We just returned from this resort having enjoyed a fantastic 14 day vacation. We were Diamond Club and stayed in room 18118. I break this down into 4 sections, Room, Resort, Food and Staff. Let’s begin with the room: Clean and tidy when we arrived and was taken care of everyday by the housekeeping team. Minibar was fully stocked when we arrived and was topped up whenever we had used any of the contents or whenever we made a request through our butler (who I will talk about shortly) Next the resort: Beautifully presented and easy to get around. We spent most of our days in the DC area and the pool was great. We spent a couple of days on the beach which was beautiful but the pool was our favorite. The swim up bar was great. There is a lazy river in the middle of the resort which is fantastic and the bar staff are more than happy to fill up your YETI mug to take with you as you float along the river whiling the time away. We all had a Hydrotherapy session in the spa which was very relaxing. Entertainment: We enjoyed all the night time shows (Micheal Jackson, Madonna etc.) but for me The Queen tribute was the best!! Oh, we took part in the Know Your Music Quiz which was great fun!! Food: Our experience was excellent. The DC breakfast at the Oceanside restaurant was fabulous. Plenty of choice. The lunch time buffet was also great in Oceanside. We never ate in the main buffet at the front of the resort so I cannot comment on that. The DC pool bar restaurant was also a great place to eat for lunch. We ate at all the dinner restaurants and loved them all. My personal favorite was the Zen Teppanyaki (Japanese) but my wife’s favorite was Grazie (Italian). And finally the staff: We cannot speak highly enough about the team. They were truly wonderful. We could not have asked for a better experience. Everyone we interacted with was amazing but let me name check some people. Firstly the DC breakfast team in Oceanside, Pedro, Stephany, David, Gerson, Bileysis and Adrian. These guys were incredible. Jennifer the night time restaurant co-ordinator was wonderful and checked in with us everyday, to ask us how our day had been and what our experiences in the restaurants were. And finally Darleny our butler was fabulous. She took care of us from the moment we arrived to the moment we left. Booked every meal and (except one that Jennifer organized) and attended to any request we had immediately. Truly exceptional service. We miss these guys and will always remember them. In conclusion we had an amazing time made even better by the fabulous Royalton friends that we will never forget. (See the attached photos)

We stayed here for our friend's wedding and were so excited, based off of pictures and reviews. However, we were disappointed at every turn, and could not wait to go home by the end of our trip. It started with check in, which took nearly 45 minutes, because they only...

We stayed here for our friend's wedding and were so excited, based off of pictures and reviews. However, we were disappointed at every turn, and could not wait to go home by the end of our trip. It started with check in, which took nearly 45 minutes, because they only had 2 front desk workers who had absolutely no sense of urgency and spent most of the time chatting with other staff rather than getting people checked in. We were both hot and thirsty from the heat and long day of travel, so I went over to the lobby bar while my husband waited in line, and was told I couldn't even get a bottle of water because I didn't have a wristband. Finally, we got checked in, got no map, list of activities, instructions on how to schedule dinner/activities, and were vaguely waved over to the bellboy station where our bags were. We were told by a disinterested staff member that we could either wait 20 minutes for a bellhop to take us to our rooms, or we could walk there ourselves. We chose to walk, as we just wanted to get settled after a long day of travel, but the directions we got were unclear and we spent several minutes just trying to find our room. Next, once we got to the room, we immediately noticed how poorly maintained it had been. Between smelling like mildew, loud air conditioning unit, chipped furniture, TV that had lines across the screen.... maybe this place was luxury once, but it sure wasn't now! As we were unpacking, the AC tripped the electrical circuit and the electricity to the entire room went out! We placed a ticket on the app, as instructed, and went to dinner. It was not fixed when we came back 2 hours later. We could not find a number to the front desk and our in room phone wasn't working due to power out, so my husband walked to the front desk, where the staff said someone would get to it soon. They didn't. After 4 hours of no power, we both went to the front desk and demanded it be fixed or switch our rooms. The front desk worker said they couldn't do that and that maintenance would "be there when they can". This was not acceptable and finally they took us to guest services, where they called the lead maintenance worker who fixed it within 2 minutes (just a tripped fuse). We thought this was the end of it, but the electricity went out at least twice a day EVERY. DAY. that we were there, and the time it took to get fixed varied immensely. And yes, when the electricity was out, the AC was out, and it got hot, FAST. They would not switch our room. The food and drinks also were disappointing. The buffet food was pretty good, but did not vary much and by the third day, we were tired of it. We were hoping to get some highlights of Dominican food and culture, and there were some ethnic foods but mostly the food was pretty generic, catered more towards American style food. The Asian and Italian restaurants were the only ones we visited during our stay, and the food was downright laughable for a "luxury" resort - the sushi was not fresh, with stale rice and grayish colored tuna, and the seafood pasta was just buttered noodles with some cold shrimp. Also, the drinks were clearly watered down especially at the beach and pool bars, and glasses were often dirty or poorly washed. It also took forever to get ANYTHING - dinner, drink, bottle of water... The staff also left a lot to be desired. While we did have a couple wonderful waiters/bartenders, the majority were slow, disinterested and occasionally downright rude. At meals, we often had to wave down our waiter to order, and several orders were taken incorrectly or took forever to arrive. When we asked for simple things (like coffee with breakfast), we were treated with annoyance. Nothing happened fast, and we felt as if we were a burden rather than valued guest. We make a point to be kind and appreciative to staff, try to speak in Spanish as much as we can to respect their native tongue, and tip well, so we were disappointed to be treated so poorly. The only staff who moved quickly or attentively were the ones trying to sell us something, specifically the "guest services" staff who were disguised as a "resource" for us, but were just salesmen trying to sell us timeshares or memberships. They tried to trick us into attending a timeshare presentation by stating that they were giving us free massages to apologize for our electric issues - but only after we sat through a 3 hour sales presentation. When we declined, they repeatedly harassed us about why we didn't want to do it, despite declining multiple times, to the point that we felt like we had to sneak into our building to avoid them seeing us and harassing us. One of them even followed us up to our room and nearly came in the room despite us telling him goodbye!!!! It was clear we were just walking dollar signs to them and it was very uncomfortable. There also was very limited entertainment options and poor communication about what and where things were happening. The good things: The beach was gorgeous, the pools were nice - especially the lazy river, the area was beautiful. We had fun Kayaking to the nearby reef. The gym was pretty good and had a good variety of equipment.

Lovely 14 day holiday, excellent hotel with great staff looking after us. Fantastic & safe beach where we took many walks in the morning whilst a little cooler before taking advantage of the rest of the facilties made available to us around the pool. Sun beds easily available all day...

Lovely 14 day holiday, excellent hotel with great staff looking after us. Fantastic & safe beach where we took many walks in the morning whilst a little cooler before taking advantage of the rest of the facilties made available to us around the pool. Sun beds easily available all day by the pools & the beach. Drinks very good but have to ask for branded varieties of which there where many & plentyful! Managed to book restaurants 10 nights out of 14, just persevere with the app. Food overall was excellent, especially liked the Asian, Italian, Mexican & Japanese but disappointed with meat quality & service in the steak house where they wanted you in & out asap. Very friendly staff especially if you make an attempt to speak with them & try a few Spanish words. Special mentions for Arismendy in the beach bar, Wenslie (great mudslides, ask him for one), Hugo & rest of the team in the pool bar, Fabian in the buffet, Manuel in the Asian/Italian, also the young lad with a limp (sorry no name) & our maid Stephanie who kept our room spotless.

Had the most amazing holiday! The staff at the resort could not do anymore to help during our stay. We had Ryan as our Butler who was absolutely amazing so friendly and always making sure to check in with us and going above and beyond to help us. Could not...

Had the most amazing holiday! The staff at the resort could not do anymore to help during our stay. We had Ryan as our Butler who was absolutely amazing so friendly and always making sure to check in with us and going above and beyond to help us. Could not fault anything at all and could not recommend this hotel anymore! Food was amazing, facilities were amazing and staff was amazing🤍

First time for us on a Not Adult only hotel and we had a great experience specially with the Diamond club package. Our Butler Adonis made sure that we weren’t missing anything and managed to create a custom private romantic dinner by the beach 💕 that was perfect Restaurants choices...

First time for us on a Not Adult only hotel and we had a great experience specially with the Diamond club package. Our Butler Adonis made sure that we weren’t missing anything and managed to create a custom private romantic dinner by the beach 💕 that was perfect Restaurants choices are good.