Paradisus Grand Cana

Fabio was the best! He kept us entertained every time we came in contact with him. His fun and energetic spirit should be a model for all staff!!!! Thanks for making our vacation at Melia one to remember for a lifetime!!! We will definitely return.

Great weather and resort is new and very clean. However, would not return and feel 5 star is not accurate for what you get. - If you don’t pay extra to have a concierge then getting a dinner reservation would be difficult, especially if you arrive after a Sunday or...

Great weather and resort is new and very clean. However, would not return and feel 5 star is not accurate for what you get. - If you don’t pay extra to have a concierge then getting a dinner reservation would be difficult, especially if you arrive after a Sunday or mid week. We were fortunate to have one included and he was awesome however, disappointing you need one to help with getting reservations. - Rooms were great, up to date, clean, spacious, swim out pool is worth it but request an inward facing pool so you get sun majority of the day. - Food was not where it should be for a 5 star. Comparable to a Riu resort. — Would have liked to have seen a cafe that was open for quick food or take away when buffet was closed between meals. Only option is room service. - Staff was a mix, some were very friendly and welcoming but others rude and seemed like helping you was a bother. - Activities and shows were low budget, not expected for 5 star. I’ve been to Excellence Collection and Riu and am comparing off those which I felt for me were superior. - Wish they did not allow kids at the pool bar. Riu family friendly resort does it right where bar pool is adults only and all other pools are for kids, would like to see this here as well as more pool seating like their sister resort Palma Real.

First time in Punta Cana and I am really glad that we chose Paradisus Gran Cana. Overall, we liked our stay and will be recommending the resort to our friends as well! We were staying only for three nights and it was just two of us so we did not...

First time in Punta Cana and I am really glad that we chose Paradisus Gran Cana. Overall, we liked our stay and will be recommending the resort to our friends as well! We were staying only for three nights and it was just two of us so we did not see a benefit in getting the upgraded concierge services but I can see the benefit if it's a family and you don't want to deal with reservations/activities on your own. Firstly, since we checked in, we had a great welcome from the staff while we waited to speak to someone. Had an opportunity to upgrade our room for free, thank you Nelson for your help! Our upgraded room was in the corner of building 1 so a bit far from the lobby but it was gigantic. We loved it! For the surroundings - beautiful setup, peaceful and really relaxing. The beach was a bit far and you need a golf cart to get there but manageable as they run quite frequently. The food, honestly we thought the buffet was fine. Great options to choose from, decent meals and even if you don't get to reserve the restaurants, the buffet is pretty good. For the restaurants, I'd like to thank Carol for helping us reserve since we didn't have concierge service. She got us two reservations at the steakhouse and Mangù. The steakhouse we felt was just ok, that night the service was very slow at least for us, and between finishin the appetizer and the main course we waited more than 30 min. Mangù on the other side, service was very attentive, food was delicious and we really loved it. For the drinks, their cocktails are great! As I mentioned we didn't have upgrades so all liquor was local but they knew what they were doing. Wines for us were extra so even the one night we wanted two glasses, we were told they were selling the entire bottle so we just skipped it. The entertainment, could be better but to us it didn't matter. We wanted quiet and relaxing nights at the resort and we got that. I had read somewhere that tipping would be better in dominican pesos so at the airport I exchanged dollars but I got large bills and at the front desk they were only breaking US dollars so if you make the same mistake I did, you won't have any bills to tip appropriately. I'd suggest bringing $1s and $5s to tip bartenders/servers/bell boys etc. They are very appreciative of that! Overall, we really liked our experience at Paradisus by Melia and felt this was a great choice after all.

We have been going to the Melia Paradisus resorts in Punta Cana. Both Palma Real and Gran Cana for fifteen or more years You can’t beat the friendly people who work there and they are so obliging. Recommend it. Food just ok though Gran Cana more for families Palma Real...

We have been going to the Melia Paradisus resorts in Punta Cana. Both Palma Real and Gran Cana for fifteen or more years You can’t beat the friendly people who work there and they are so obliging. Recommend it. Food just ok though Gran Cana more for families Palma Real more upscale and more lively at night. Bartenders are terrific. It’s all inclusive. Not inexpensive. Top shelf everything if you are a Circle Black member. We do love it there. Beach has too much seaweed but they try to stay on top of removing it.

We recently stayed at this resort for seven days. On the first day, we discovered water leaking from the bathroom ceiling of our assigned room. We contacted the front desk, and they arranged for repairs. Unfortunately, the leak occurred again on the third day. Additionally, on Sunday morning at 9...

We recently stayed at this resort for seven days. On the first day, we discovered water leaking from the bathroom ceiling of our assigned room. We contacted the front desk, and they arranged for repairs. Unfortunately, the leak occurred again on the third day. Additionally, on Sunday morning at 9 AM, we lined up to make dinner reservations for our stay. Due to a system issue, we had to wait in line for over two hours before finally securing a reservation. It’s hard to understand why, in 2025, guests still have to wait in line instead of using an online booking system. No longer wanting to stay in a room with ongoing leaks, we visited the Guest Service Desk to address both issues. Supervisor Elivania handled our complaints exceptionally well, turning a problematic situation into a positive experience. She upgraded our room and provided us with priority access to restaurant reservations. Thanks to Elivania’s wise and friendly handling of the situation, my wife and I were able to move past our frustration and enjoy the rest of our trip. We are deeply grateful for her outstanding customer service. Aside from the leaking room, all other hardware facilities at the resort were excellent, and most of the staff members were generally friendly. However, I would like to suggest a few areas for improvement to enhance the overall experience: Language Proficiency of Service Staff: The communication skills of some service staff members in the food and beverage departments were lacking. Basic training on English communication and familiarity with menu items is needed. Quality of Coffee and Bakery Items: Compared to other resorts we’ve visited, the quality of coffee and bakery items was disappointing. It does not meet the standards of a five-star hotel. Poor Preparation at the Japanese Restaurant: Basic cooking skills seem to be an issue. For example, the noodles in the soup were undercooked and hard, and the rice in the sushi was not properly cooked, with raw grains still present. With these improvements, the resort could truly provide a top-notch experience.

Me and the wife have just returned from a day nine stay at Paradisus GC. We were there celebrating our birthdays and ten year wedding anniversary. The hotel was stunning, the bar staff and waiters very attentive, hard working and service with a smile. Special mention to the pool waiters...

Me and the wife have just returned from a day nine stay at Paradisus GC. We were there celebrating our birthdays and ten year wedding anniversary. The hotel was stunning, the bar staff and waiters very attentive, hard working and service with a smile. Special mention to the pool waiters who walked miles every day getting us drinks, Leonardo (English) and Fransico. In the restaurants, Kendal is an absolute legend, such a friendly chap. In the ala carte Samuel and Domingo were outstanding, again making us feel very welcome. We frequented the onsite resteraunts most days, the steak house and beach resteraunts the jewel in the crown. The pool is very warm and the beach is worth a visit. Rooms very luxurious, cleaned daily and mini bar and snacks replenished and daily. The negatives, the hotel tries to upsell at every occasion, this can be annoying. Also as the hotel wasn't at full capacity not all resteraunts were open all the time, which felt we didn't get the full experience but was offset by the excellent service we received. Whilst not directly related to the hotel, special mention to fellow guests, who all made us feel very welcome and would chat. We met folks from USA, Cuba, Canada, Puerto Rica, Switzerland and the UK. All in all, we've had a great time at a fantastic resort. It truly has been idyllic. We left feeling like we'd be there 9 weeks not 9 days such was the warm welcome we had. We don't say this very often but well definitely be back one day (as we like variety).

It was honestly so great not one bad thing to say Service was so good Gabriel and everyone at the hotel was so nice and welcoming the food was pretty good as well loved the excursions I did the horse back riding monkey land and Sanoa island Will definitely be...

It was honestly so great not one bad thing to say Service was so good Gabriel and everyone at the hotel was so nice and welcoming the food was pretty good as well loved the excursions I did the horse back riding monkey land and Sanoa island Will definitely be going back !

The team at the steak house were great !!! Katy,Jose, and Liven were awesome. Also, Leonardo at the pool and Ivan at the beach made thtrip worth it!!! It was very quiet this week, but these employees were happy and we looked forward to seeing them everyday

The room was beautiful. My on ierge Alvaro is very professional, attentive to my wife and me all the time. He recommended and made reservations for various restaurants, he gave us a nice surprise for wife late birthday and it was very nice, I will recomen this resort for couples...

The room was beautiful. My on ierge Alvaro is very professional, attentive to my wife and me all the time. He recommended and made reservations for various restaurants, he gave us a nice surprise for wife late birthday and it was very nice, I will recomen this resort for couples and families, I give Alvaro a 10 for his hard work to keep us happy all week long

Beautiful resort with outstanding grounds and beautiful spaces. Very well kept and the staff here is excellent. Food is very good for an all inclusive property and they work hard to make sure you are happy. Downside is too many kids. Kids everywhere. Unless you are prepared to spend your...

Beautiful resort with outstanding grounds and beautiful spaces. Very well kept and the staff here is excellent. Food is very good for an all inclusive property and they work hard to make sure you are happy. Downside is too many kids. Kids everywhere. Unless you are prepared to spend your pool, beach, and dinners surrounded by young kids you might want to stay somewhere else. They offer no adult only areas which they definately need. Otherwise it is a beautiful property with a helpful and courteous staff..