Planet Hollywood Adult Scene Cancun

Miles in the buffet is the friendlys person we have ever met. If you go to buffet ask for miles:) And by the pool Vincent was extremely helpful found us chairs when we didn't have any (5 of us) went out of his way for us was best service we...

Miles in the buffet is the friendlys person we have ever met. If you go to buffet ask for miles:) And by the pool Vincent was extremely helpful found us chairs when we didn't have any (5 of us) went out of his way for us was best service we could of asked for. And to shorty at the front when we first got there with the amazing warm welcome.

The hotel was first class for facilities, food and comfort. The only things that spoilt it for us was the noise from the pool in the afternoons. We had a swim up room that was excellent but did lose the sun mid afternoon and suffer from the pool noise. A...

The hotel was first class for facilities, food and comfort. The only things that spoilt it for us was the noise from the pool in the afternoons. We had a swim up room that was excellent but did lose the sun mid afternoon and suffer from the pool noise. A really nice touch was the special service we received from our two allotted Butlers, Angel & Edwar. They set us up in a WhatsApp group so we could contact them 24x7, if we needed to. No request was too much bother and they set up our dining schedule to give us a great variety of food and experiences. They went above and beyond with their attentive service. Getting a sun-bed by the main pool was a feature, as the Americans and Canadians are worse than the Germans of 20-30 years ago at getting up early to stake their claim with a towel!!

The resort is big. I stayed in a swim out room, star class in the adult section. The beach was wonderful with soft white sand. The lazy river is fantastic. We had great butlers, Angel and Edward who were very kind and attentive. This is a great place to take...

The resort is big. I stayed in a swim out room, star class in the adult section. The beach was wonderful with soft white sand. The lazy river is fantastic. We had great butlers, Angel and Edward who were very kind and attentive. This is a great place to take kids as there was a lot of activities for them.

Great experience. Biggest resort i have been to. I had two butlers, Angel and Edwar. They were the go to for anything you needed. They were in contact with me everyday and provided me with assistance as much as I needed. I would suggest having more vegetarian options. Awesome experience....

Great experience. Biggest resort i have been to. I had two butlers, Angel and Edwar. They were the go to for anything you needed. They were in contact with me everyday and provided me with assistance as much as I needed. I would suggest having more vegetarian options. Awesome experience. Highly recommend.

Edwar and Angel were good butlers and attended to all of our needs while there. The resort was beautiful and staff were super friendly. We had a star class swim out which was awesome to have some privacy in a pool. The food was good, not excellent but I hear...

Edwar and Angel were good butlers and attended to all of our needs while there. The resort was beautiful and staff were super friendly. We had a star class swim out which was awesome to have some privacy in a pool. The food was good, not excellent but I hear that’s what you get at these resorts. The ice cream was excellent though!

My husband and I had the best time celebrating our anniversary at this resort. We stayed in the junior suite, Oceanview. Star class side. We had a day butler Susi and a night one Molly. Both of these ladies made sure that our trip was a very successful and memorable...

My husband and I had the best time celebrating our anniversary at this resort. We stayed in the junior suite, Oceanview. Star class side. We had a day butler Susi and a night one Molly. Both of these ladies made sure that our trip was a very successful and memorable one. They went above and beyond .The food was amazing wherever we went. The activities were endless day and night at all locations of the resort. The service was excellent. Staff was extremely helpful and super friendly. The cleaning service was impeccable and the beds were comfortable. We would 100% recommend coming to this place, and we will return again. The only complaint would be Sunwing and the Cancun airport. Lack of communication and not enough staff.

Had a terrific time during our all-inclusive 3 night stay. We stayed on the adult side of the resort and the rooms were really clean and the villas we stayed in had a great swim-out pool and nice cabana which was excellent and provided privacy.

We came back Saturday and had a great time . We had an issue with our room being musty when we first got there but they moved us quite quickly and checked in on us for the rest of our stay. We read a few negative reviews before we went...

We came back Saturday and had a great time . We had an issue with our room being musty when we first got there but they moved us quite quickly and checked in on us for the rest of our stay. We read a few negative reviews before we went and were concerned we’d made a mistake booking this Hotel . The staff work really hard to make sure that you have a great experience and I couldn’t fault the service we received . Many thanks to Itai from guest services and all of the hard working stafff who really went above and beyond to make sure we had memorable holiday

I visited this location for my birthday. Overall it was a decent experience with the food options, ambiance, and service; however, I am very particular about rooms. It had a slight stench to it but I was able to move pass it because this was gifted to me. But then...

I visited this location for my birthday. Overall it was a decent experience with the food options, ambiance, and service; however, I am very particular about rooms. It had a slight stench to it but I was able to move pass it because this was gifted to me. But then the hot water in my room didn't work. I contacted the front desk, they said someone would be up to fix it, an hour later, I called back and someone hung up on me because I called the emergency line so I went downstairs to the front desk to get the issue resolved and they said they already have the request and someone was coming. In total about two hours later, someone came up and fixed the issue and the hot water worked. Then later that night the maintenance guy knocked and stated that the room downstair was flooded and he need to see the shower for a minute. So me not wanting to be that person that doesn't help my fellow vacationer, I allowed them in. Well, we were in the bed at this point. What was supposed to be a few minutes turned into just short of an hour which was so inconvenient as the LOML and I was trying to enjoy each others company and the vacation overall.

We stayed here February 26-March 3 in a star class swim out suite in the Adult Scene. We had a corner room with a view of the ocean and it was perfect for us. We were also steps from the Adult Scene pool, which was nice. Overall, the food was...

We stayed here February 26-March 3 in a star class swim out suite in the Adult Scene. We had a corner room with a view of the ocean and it was perfect for us. We were also steps from the Adult Scene pool, which was nice. Overall, the food was good. Our least favorite was the Brazilian restaurant and our favorites were the steakhouse, the Indian restaurant and the seafood restaurant. Also, the sports bar had the best burgers and fries. Pools were great and the star class pool was heated, which was nice. The adults only pool was a little chilly but once you got in, it was fine. The chair game is real here and very annoying. If you weren’t up by 6:30-7:00, chairs were non-existent. I don’t mind people reserving chairs but when the don’t show up u til mid afternoon, that’s frustrating. Our butlers, Edwar and Angel were great. They checked in a the beginning of every shift to see if we needed anything and accommodated every request we had. I woke up one morning with a bad sore throat and Edwar ran to the gift shop and sent me pictures and prices of the medicines they had that would help. They made our stay so much better. The beach was great. Pure, white sand and no rocks and very little seaweed in the ocean. We had a great time!

This was our 5th visit here, so, obviously we love it. We got in late in the day and check in was a breeze. Reception name tag said Trainee but he seemed knowledgeable, He told us the resort was at capacity & couldn't move us to a higher floor. Our...

This was our 5th visit here, so, obviously we love it. We got in late in the day and check in was a breeze. Reception name tag said Trainee but he seemed knowledgeable, He told us the resort was at capacity & couldn't move us to a higher floor. Our room was in building 13, which probably had the worst view, but was close to The Scene bar. The room was in good repair and it looked like there was constant upkeep with maintenance carts & painting visible around the resort. All concerns, shampoo, pillows, dehumidifier were quickly taken care of. When using the app to make requests there was often a phone call within minutes to clarify. Food was all good. On the adult side Braza and Catch were both open for breakfast (same menu) to accommodate, and were well staffed. Mario, Hernan, Jesus & Manuel were all exceptional. The breakfast selection at Braza had lots to choose from with pastry, fruit, meat & cheese and a taco station, eggs, bacon, pancakes waffles and more. Lunch at Gusto or Catch was great, as was Guys Burgers. Blanca at the pool and at the adult scene bar was exceptional. She was quick and super helpful. Danial was also super helpful with umbrellas and towels. Tips - Put your pool towels in the provided bins when you are no longer going to use a lounger to free up seats.

This is a great resort. Fantastic food and facilities. More suitable evening entertainment would be appreciated on the adult side. Also the issue of sunbed reserving needs to be addressed. Particularly enjoyed Braza grill for breakfast and evenings. Manuel deserves a mention for his charming service :)

They lie to you about everything. Manager Issac of star class stated 2k refund and then held me hostage at the hotel threatening police if I didn't pay another 2k. This place is awful. I felt extremely uncomfortable. Stay far away from. So paid an extra 2k and then missed...

They lie to you about everything. Manager Issac of star class stated 2k refund and then held me hostage at the hotel threatening police if I didn't pay another 2k. This place is awful. I felt extremely uncomfortable. Stay far away from. So paid an extra 2k and then missed my flight for another 4600 lost . Stay far away they only care about up charging you. Nickel and dime you for everything . No reservations. Star class is a scam. If you want a reservation go at 5 pm and bribe the hostess with 20$ you will get anything you want. Absolute garbage show. Good luck. If you planned a trip get your money back

Our stay at Planet Hollywood Cancun was mostly enjoyable, but there were a couple of frustrating issues that made it less than perfect. One of the biggest disappointments was the struggle to find a lounge chair by the pool or on the beach. By as early as 7:30 AM, nearly...

Our stay at Planet Hollywood Cancun was mostly enjoyable, but there were a couple of frustrating issues that made it less than perfect. One of the biggest disappointments was the struggle to find a lounge chair by the pool or on the beach. By as early as 7:30 AM, nearly every chair was already “reserved” with a water bottle, towel, or some other random object yet no actual people were using them. It was incredibly frustrating to see so many empty chairs blocked off for hours while other guests searched for a place to sit. The resort really needs a better system to prevent this kind of chair hoarding or add sufficient quantity to accommodate all guests. In our second day at the resort, we were able to get a lounge chair at 5pm. Aside from that, the resort was satisfactory. The rooms were comfortable, but we did experience high humidity in ours, which made it a bit uncomfortable. When we requested to be relocated to a different room, the process was difficult and took longer than expected. Services and staff members are excellent, Very clean resort. Overall, Planet Hollywood Cancun has a lot of good qualities, but the lounge chair issue and room humidity problems made our stay less relaxing than it could have been. If they can improve these aspects, it would be a much better experience.

I must begin this review with a very warm Thank You to the amazing ARACELY who generously upgraded us to Star Class and all of the services that come with it. The Star Class team is in a league of their own and are always very attentive and more than...

I must begin this review with a very warm Thank You to the amazing ARACELY who generously upgraded us to Star Class and all of the services that come with it. The Star Class team is in a league of their own and are always very attentive and more than available to offer any assistance. ITAI was always available and ready to help, from helping me out with dinner reservation modifications to kindly reaching out to us via WhatsApp making sure we got home safe.... That is by far the best customer service i have ever seen. Thank You ITAI, you are the best!!!! This is our second stay in the last three years. Obviously, it goes without saying that if we decided to return, there are plenty of reasons why. We opted for a swim out room and we were very happy with our decision. Its very nice to end a fun filled day relaxing on the amazing Balinese style bed and being able to take a dip. Also quite cool at night. The resort is amazing and has tons of activities. It is huge but so well thought out that its easy access to everything onsite. We never had any issues making dinner reservations thanks to the App that is very user friendly. All restaurants are very good but my faves would have to be the Italian and the Steakhouse. We were very pleased with everyone paying extra attention and being very careful with my husbands seafood allergy. They always make sure to ask. We were also very pleased to meet the head of F&B,also a sommelier....EDGAR. What a gem of a man.He would always go out of his way to come see and talk to us when he could to make sure we were okay and that we were taken care of, AMAZING! Our mornings always started with an "a la carte" breakfast at Braza on the Adult side with the legend himself; HERNAN! Every single french Canadian would sit in his section because he speaks perfect " Quebecois ". Not to mention that he is impeccable at his craft. The rooms are perfection, very clean but can smell a little humid.A simple easy fix is to request a dehumidifier via the App which was a seamless experience in our case. Housekeeping came every day and our fridge was restocked all the time. The activities on site are endless for any age group. Wave runner, lazy river, tons of sports, pool activities, beach volleyball and an amazing gym. The beach was a dream, very well maintained without seaweed ( they clean it regularly ). We always managed to find loungers and umbrellas without getting up at 7 AM. The service at the beach was also impeccable. So... I must dive in to the only two points that aggravated my husband and it but would not stop us from going back. Lounger availability or lack there of around the pool.... Ridiculous nonsense. We only managed to spend one day at the pool since we were unable to access loungers. It is a mix of selfish folks hogging 4 when they are only 2, towels being set down and nobody ever showing up and lack of any type of system to manage such a situation. I have seen this on numerous resorts but it remains annoying. The other area in which there is room for improvement would be the entertainment at night.... The shows at the main Lobby are not great and there really is nothing to do but sit around. many people seemed to be aware of this because we saw a lot of games and cards being played. There is a disco but it remains empty until pretty late. So there you have it. Been there ( twice ) Done that ( twice ) Would go back anytime ( probably will ) Thanks so much Planet Hollywood1 You and your staff ROCK !!! PHABULOUS Tracy and Dom

I usually don’t write reviews, but I want to take a few minutes to express my sincere appreciation for the exceptional service provided by Yomelly and Jerry, my personal agents, during my recent stay at Planet Hollywood Cancún. Their dedication extended far beyond the typical duties associated with a personal...

I usually don’t write reviews, but I want to take a few minutes to express my sincere appreciation for the exceptional service provided by Yomelly and Jerry, my personal agents, during my recent stay at Planet Hollywood Cancún. Their dedication extended far beyond the typical duties associated with a personal agent. From the moment I arrived, they were on top of everything. They figured out what we liked (and even what my travel buddies needed!) before we even had to ask. They handled all the little things – making sure our room was perfect, setting up dinners and excursions, even anticipating our needs before we did. It was seriously seamless and so incredibly helpful. I remember one time I mentioned something I needed, and Yomelly just *snapped* into action and completely blew me away with how quickly and thoughtfully he handled it. It was that extra touch that made the whole vacation unforgettable. It wasn't just efficient; it felt genuinely luxurious and personal. It wasn't just a vacation, it was a pampered experience, thanks to them! I can't recommend your Star Class Personal Agent service highly enough – Yomelly and Jerry are stars!