Oleo Cancun Playa Resort

Dining at Hakka was an absolute delight. The atmosphere is warm and inviting. The food itself was outstanding—each dish beautifully presented What truly elevated the experience, however, was the exceptional service provided by Marcelino. From the moment we arrived, he made us feel genuinely welcome. His attentiveness, professionalism, and knowledge of the menu ensured that every recommendation was spot-on. It’s rare to encounter service that feels both seamless and heartfelt, but Marcelino delivered exactly that. He turned a great meal into a truly memorable dining experience. ✨ Highly recommend Hakka for anyone seeking not just incredible food, but also world-class service. Ask for Marcelino—you won’t be disappointed. And don’t forget to leave him a tip, he’s worth it!

I want to start by saying overall our vacation was GREAT! The staff really went above and beyond making us feel special and I truly appreciate that! Before going on our trip I was reading many reviews and I really wish I had read on honest one like this… The inspira package is NOT worth the money-I honestly didn’t see any real perks to it other than, they say it’s your room category-and the view It did include room service but the food wasn’t anything great-not bad just very standard and lack luster There are NO rooms with KING beds and balconies Only rooms with balconies have 2 double beds Balcony is laughable it’s probably 1 foot and you can maybe fit a chair out there that you need to take from inside (no furniture at all on balcony) There are hardly any places to hang wet stuff in the room And NO windows open! There is NO top shelf alcohol My husband is a whisky drinker and they had NONE at all…only 1 kind of bourbon There is an inspira beach section -nothing special again just chairs dedicated to red wristbands-no special pool section I did see people with yellow bracelets in the inspira section but after talking to the staff they were removed Issues with enough chairs by the beach and pool-literally had to be up by 7 to snag a chair (annoying) and good luck getting and umbrella-shade does come from the building around 3pm And Always a nice breeze:) The hotel was redone in 2017 and is modern (more colour scheme-light and bright) but it is in need of some TLC And same with the pools Let me stress everything was clean and I never felt like anything was dirty…just rundown when you really take a good look I would say the med restaurant was better than Hakka but both were pretty good And the buffet always had plenty of options-I found they were very good at putting out fresh food for the buffet and never letting it look all picked through Overall I would give the food a 7/10 nothing was ever BAD just didn’t blow my socks off Overall I did like the resort-but again I think a lot of it had to do with the staff! I expected much more luxury and newer facilities than what we saw when we got there, I do feel like we overpaid for what we actually got The middle tower is all air b and b and some people get day passes so there kinda a lot going on (possibly causing some of the chair issues) But again we did end up having a great time-I would just say adjust your expectations I want to give a special shout out to the staff that really are the stars on the show! At the Buffet: Yessli Ham Iliana Jorge We have a 1 year old and they always came over with a smile, got her a clean high chair , offered more napkins…basically always there for anything we needed They also made sure to sing her a very special happy birthday Bar: Enrique-pool bar Fillippe-main bar These guys were great and made amazing drinks! Front desk: Julia-can not stress enough how much she helped us and even on her day off was helping us getting things sorted out She always made us feel heard and went above and beyond Isaac Hakka: Alexander Caspian We went to the Hakka for my daughter’s birthday dinner and these 2 pulled out all the stops! A special meal Happy birthday Made A napkin animal for her It was truly an unforgettable 1st birthday Thank you so much! The girls that work the coffee bar (brown bag) were amazing! It was the best coffee I have ever had and I would get 3 per day!(that is included in the inspira-but to be honest I didn’t see anyone else paying…so I’m not exactly sure about that) Iced decaf caramel macchiato literally 12/10 *yep they do decaf!!! Angel-almar (med) restaurant was also fantastic and also put a rush on our meals when our daughter was getting fussy, he really was there for anything we needed! Also beach was pretty rough most days Tons of seaweed when we arrived but was better near the end! They sometimes rake the beach but still quite a bit on the sand I was reading about a cove with calmer water-a short walk from the resort…it was 20 mins…not really do able with a baby Hope this helps anyone like me who likes to read the reviews before they arrive :)

The staff and food at Oleo Cancun Playa were amazing. Thank you so much for a beautiful stay. The location was perfect. The bus stops in front of the hotel so it is easy to get to the ferry or anywhere you want to go. The room was spacious. I only wish we had an open-air patio. The hotel was clean. For part of our trip there was some noise coming from another guest room. The room had an adjoining door.

If you're looking for a quieter resort, Oleo is for you. None of that noisy, pervasive music that keeps you stressed. The highlights were the food and the proximity to the beach. I also loved that your wrist band was also your room key. So great that the staff liberally handed out bottles of water! The check in was pleasant and informative and it's only 15 minutes from the Cancun airport. The downside is that there was no entertainment: no water aerobics, no mariachi band. Also, the lounge chairs get saved early. The waves can get pretty crazy, so be aware.

In January 2026, my wife and I spent two wonderful weeks at the Oleo Cancun Playa, a welcome respite from the Canadian winter. It was our first experience vacationing in Mexico. We wanted to relax rather than party, so we picked the Oleo because it is compact, all-inclusive resort, right on the beach, and recommended by Air Canada. We had a truly memorable experience. Although some of the infrastructure is beginning to show its age, the professionalism of the staff makes this resort memorable. In particular, what really stood out for us was the quality of the food and the restaurant staff. The chefs and serving staff take incredible pride in their work and do everything possible to provide an exceptional experience for their guests. They quickly learn and remember your your name and your preferences, and treat you like royalty; the high quality reminded us of the dining room experience while cruising For a small resort, we found there was a remarkable variety of food in the three restaurants; always something new and authentically Mexican to try, and the freshness of the fruit and vegetables were amazing. Special shout out to the Hakka Restaurant, the smallest and most intimate of the restaurants, which really allowed the attention of the staff to shine. Among many stars, Chef Olan, Chef Santiago, and the Meseros led by Crispin were exceptional. We truly appreciated being treated as if we were in their home as their special guests. Highly recommended.

We just spent the past two (Jan. 28 - Feb. 11) weeks at the Oleo Cancun Playa and let me just start by saying that we are not very fussy people and so there is barely anything to complain about. We were kindly welcomed with a welcome cocktail and check in was thorough and very informative. We were greeted in our room with a bottle of champagne on ice and some fresh macarons. At no fault to the resort, we had rare, cool, very windy weather so that wasn’t great but the sun was hot regardless. One thing that was different for us was that there was no real space between resorts. Along the beach side, there was just an ongoing line of concrete (resorts) and the Oleo didn’t have any grounds with gardens and palm trees to speak of. None of that was an issue for us because it was a new experience. Now for the resort itself: Food and Drinks: always good with plenty of choices. There is 1 buffet, one pool/beach grill with quite an extensive menu and 2 al a carts (Asian and Italian) to which you do not have to make a reservation (we never had to wait for a table). Because we stayed for 2 weeks, we were eligible for a special dinner that was set up at a beautiful table for four and there were four courses all delicious with superb service and table visits from the chef. Alcohol was premium, and there were many lovely cocktails to choose from. The bartenders were fabulous and would make any drink the way you wanted it. Rooms: they were totally immaculate and absolutely delightful. We had an ocean view room, with a tiny balcony. The view was stunning and our friends had a junior suite that was wonderful (nicer room than ours but no ocean view) so it depends on what you prefer and if you want to pay the extr cost for ocean view. The rooms facing the street could be a bit noisy with the traffic. The in-room fridge was stocked every day and housekeeping came every other day, which I think is a fabulous way to help with the environment. Who changes their sheets every day at home anyway??? Beach- 🏖️ Long strand of sandy beach for walking and the bluest water ever! We never had trouble getting chairs on the beach, but we did make sure we were there by 7 AM to save beach chairs as did everyone else. One immediate concern we had was that there was no shade to speak of. They did have large sun umbrellas, but most of them were broken. Our friends and I were asked to fill in a survey about our first 24 hours at the resort. We both commented on the lack of shade and on the broken umbrellas and within a couple of days all of the umbrellas were fixed. Wow!!! The beach was raked every day and the wait staff taking drink and food orders on the beach were extremely accommodating. Vendors were there to show their wares but did not bother you if you weren't interested. Buildings and grounds - There were elevators for the upper rooms and during the time we were there, everything was in working order. The whole resort showed that it was cared for. Everywhere was super clean and we saw staff upgrading, repairing or cleaning constantly. We can’t say enough about the care and quality of service in all areas of the resort. Everyone went above and beyond to make sure we had everything we needed, and that we were enjoying ourselves. There are two pools side-by-side…one with a swim up bar. We only swam in the pool once and the water was pretty chilly. There seem to be plenty of chairs surrounding both pools. One last thing to rave about was that there was NEVER a shortage of beach towels. Beach towels were available before 7 AM in the morning and if you wanted to exchange them midday, or into the early evening, there was never an issue. After travelling to quite a variety of resorts in the Caribbean, this resort had to have had the best beach-towel exchange service. Entertainment/ activities: none that we were aware of. We are early risers and early to bed people so that didn’t bother us. In room TV was great with a variety of English channels and streaming services that you could utalize as well. The Oleo set up a wonderul assortment of finger foods at the lobby bar for the football crowd who were watching the Super Bowl on all of the lobby tvs...another nice touch. Like I said at the start, no complaints.

When we arrived they offered us a glass of champagne which we accepted. Check in was very easy and personal. We received our bracelets and were escorted to our room. We were shown how the air worked and other features of the room. Very nice people. Always ready to serve you. Beach was beautiful and water was turquoise blue. Restaurants served good food. Breakfast at Azul was buffet style but you could get an omelette or fried eggs at the grill. Service was prompt and friendly. The pool side snack bar offered small portions compared to the US, but they were good. Better to serve less than to waste. Dinner restaurants opened at 5:30. We ate at all 3 for dinner throughout our stay. The Mediterranean theme served fish, chicken and beef. The salmon was very tasty. At the Asian restaurant, we had Mongolian beef. Wasn’t my favorite, but it was good. Drinks at the bars are a little weak but the object is to have fun, not be totally drunk everyday. We enjoyed our stay and would definitely recommend.

The best restaurant they offer is Hakka. For starters their food is incredible from start to end, but what made us come back three nights in a row was their manager, Alexander. He made us feel welcome and was excited to see us back every night. Marselino and Crispin are amazing servers. They’re attentive and provided us with an amazing dining experience. They were a big reason why our stay at Oleo was so fantastic. Do yourself a favor and dine at Hakka!

Nice location along the hotel zone. Taking bus to visit some place in the area is very easy. Stuffs are very friendly, and helpful. The atmosphere is relax for adult, and like 80's. We got free upgrade from standard to premium that complimentary for three people. The Hakka Asia restaurant has excellent Japanese food and others, I like every dishies Almar also good with seafood and beef diishies. This is our first trip in Cancun, and bring a lot of happies to us. Thank you.