Waldorf Astoria Cancun

Mayra and the concierge team was great! The staff was friendly, helpful, kind, polite and accommodating! We can’t wait to come back! We highly recommend all the restaurants and leveraging all the amenities. The live music, different food options and bars were exactly what we needed for a peaceful, relaxing...

Mayra and the concierge team was great! The staff was friendly, helpful, kind, polite and accommodating! We can’t wait to come back! We highly recommend all the restaurants and leveraging all the amenities. The live music, different food options and bars were exactly what we needed for a peaceful, relaxing respite.

Beautiful hotel, exceptional service. The attention to details is amazing It was a magical stay, they made us feel very special Thank you to all the staff but just to name a few who were brilliant: Jesus, Andres at the pool, Francisco from Jao, Alejandro from the concierge & Ruben 💖

The most beautiful, top notch boutique hotel we have ever been too! The service was outstanding and the rooms were so fresh and spacious! Every detail for the week was attended to. The staff were professional but also very friendly and personable, trying to get to know us during our...

The most beautiful, top notch boutique hotel we have ever been too! The service was outstanding and the rooms were so fresh and spacious! Every detail for the week was attended to. The staff were professional but also very friendly and personable, trying to get to know us during our stay. We can’t wait to return!!!

We have stayed here several times and the service is perfect from the moment you arrive and are greeted by Antonio and given a welcome drink. We had a cabana at the pool with wonderful service from Francisco and Luis. We dined a couple of times Malpeca and every dish...

We have stayed here several times and the service is perfect from the moment you arrive and are greeted by Antonio and given a welcome drink. We had a cabana at the pool with wonderful service from Francisco and Luis. We dined a couple of times Malpeca and every dish was amazing. Our waiter, Jaime, explained every dish to us and was very attentive. The carrot cake dessert was phenomenal.

Everything about our stay here was top notch! The food in each of the restaurants was so delicious and they went out of their way to accommodate our requests. The service was top tier, especially from the wait staff and concierge. The pool area was never crowded, the gym was...

Everything about our stay here was top notch! The food in each of the restaurants was so delicious and they went out of their way to accommodate our requests. The service was top tier, especially from the wait staff and concierge. The pool area was never crowded, the gym was well-equipped, and our pool suite was immaculate. We will definitely return to the Waldorf if we decide to come to Cancun again.

We love this property, but especially the high level of service that we experienced from start to finish. Jorge took care of us each day by the pool and welcomed us to his “office” with joy and hospitality. From beginning to end, we had a wonderful and relaxing time. The...

We love this property, but especially the high level of service that we experienced from start to finish. Jorge took care of us each day by the pool and welcomed us to his “office” with joy and hospitality. From beginning to end, we had a wonderful and relaxing time. The restaurants are great too!

I have not visited yet Waldorf Astoria in Cancun my husband and I are looking with bells on it .we stayed in Amsterdam forty anniversary it was down town abbey white glove service. Now it our 70 birthday we know we will get the Best treatment from your entire staff...

I have not visited yet Waldorf Astoria in Cancun my husband and I are looking with bells on it .we stayed in Amsterdam forty anniversary it was down town abbey white glove service. Now it our 70 birthday we know we will get the Best treatment from your entire staff including bell boy/ house keeping/barstaff restaurant staff / entire front desk Paulina Alex problemlst spelling I’m so soot asteric sorry if spelled wrong they all great . My dear friend Ivan Mier reservation Team managers to your general manager . Keep up the good work looking beautiful people some of them I have spoken to them. See you in Jan take Care I forgot rest of all entire concierges staff everybody on your entire staff.

This is a review for the spa only. My husband and I recently stayed next door at the Hilton Cancun and booked massage appointments next door at the Waldorf. It was highly worth it. Anele gave me maybe the best massage of my life and the entire experience was very...

This is a review for the spa only. My husband and I recently stayed next door at the Hilton Cancun and booked massage appointments next door at the Waldorf. It was highly worth it. Anele gave me maybe the best massage of my life and the entire experience was very luxurious and relaxing. We arrived about 90 minutes early and enjoyed the hydrotherapy pool, sauna, and steam room before our treatments. Highly recommend!

The Bellman team of Cumi, Antonio and Javier were great!! Always so kind and helpful. Whatever you needed they were there for you! Great way to start and end your day! Beautiful hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!

We had a relaxing trip to the Cancun Waldorf Astoria. Having previously stayed at the Conrad in Tulum, we returned to the WA for its convenient proximity to the airport. The hotel is architecturally stunning and impeccably maintained, but it’s the staff that truly made our stay exceptional. Every team...

We had a relaxing trip to the Cancun Waldorf Astoria. Having previously stayed at the Conrad in Tulum, we returned to the WA for its convenient proximity to the airport. The hotel is architecturally stunning and impeccably maintained, but it’s the staff that truly made our stay exceptional. Every team member was warm, attentive, and professional. Notably, the staff at Chaya and the lobby bar provided outstanding service. We also took two of Astor’s fitness classes—yin yoga/meditation and mat Pilates—both of which were excellent. Astor skillfully adapted movements to accommodate individual physical limitations, ensuring a personalized and inclusive experience. The calm I felt after the yoga/meditation session lasted all day. I took the mat class twice, and each session was completely unique. I regret not taking advantage of these classes during our previous visit—perhaps better promotion about the availability of exercise and other activities would be helpful. Ruben and the concierge team were incredibly knowledgeable, attentive, and helpful throughout our stay. Note to self: Plan a snorkeling trip early in the week, as wind-related cancellations disrupted our plans twice. Our room was spotless and a joy to return to each day, thanks to Paula’s meticulous attention to detail. The bellmen were also outstanding—helpful, professional, and even checking the van and taxi after unloading to ensure we hadn’t left anything behind. Antonio, in particular, brought laughter to every interaction. I hope to return.

Our stay at the Waldorf Cancun was magical. The hotel was gorgeous. The pools were incredible. The spa was so relaxing. The food was perfection. We ate at all 3 restaurants and loved everything. The best part about this place was the service. Every single person we encountered was kind...

Our stay at the Waldorf Cancun was magical. The hotel was gorgeous. The pools were incredible. The spa was so relaxing. The food was perfection. We ate at all 3 restaurants and loved everything. The best part about this place was the service. Every single person we encountered was kind and helpful and really went above and beyond. Reuben was particularly amazing when we needed him. I could not recommend more. We had the best time. Thank you!

The entire staff was wonderful, they were super attentive, and helpful. This was the best service we have had at a hotel. Javier, Alex, and Antonio helped us when we got in and when we left with our bags. The front desk team was amazing, and so were the restaurant...

The entire staff was wonderful, they were super attentive, and helpful. This was the best service we have had at a hotel. Javier, Alex, and Antonio helped us when we got in and when we left with our bags. The front desk team was amazing, and so were the restaurant staff, pool staff, housekeeping, etc!

We had a great time at Wardolf Astoria! Concierge was super helpful, our bell man Antonio was super friendly. He helped us out when we went out to xelha and he was very professional. We were also able to enjoy few yoga classes with Astor and she was the best!...

We had a great time at Wardolf Astoria! Concierge was super helpful, our bell man Antonio was super friendly. He helped us out when we went out to xelha and he was very professional. We were also able to enjoy few yoga classes with Astor and she was the best! Thank you for teaching us how to jump on the aqua yoga mat! There restaurants were excellent too. One thing that kind of bothered us was that we could hear the room next door pretty well, but they were able to change our rooms the next day!