Live Aqua Cancun

The experience at Live Aqua Cancun is amazing! This was our 8th visit and we are reminded why we keep coming back year after year. The employees, the atmosphere, the food, the cleanliness, the attention to detail among many other things that make this resort nothing short of spectacular! I have to give a shout out to a few people that make this place so enjoyable. Flavio, Maggie, Guillermo, Carlos, Jonathon, Alejandra, Lalo, Mauricio, David and many more that go above and beyond expectations. From arrival to departure, our stay was relaxing and thoroughly enjoyable. Thanks for making our 8th visit even more memorable than the 7 previous. We look forward to seeing you again soon!

The hotel is in a great location at the hotel zone, close to 2 malls, a ferris wheel and an aquarium where you can go to just walking from the hotel. The atmosphere of the hotel from the time you arrive to the hotel is very friendly, everyone is ready to answer questions and assist. The room view (ocean front) was beautiful having to see the whole hotel and the beach being able to appreciate all the place, also the room being well equipped with all we need for the stay. The hotel is a bit pricey but there is offers throughout the year to find a good deal, also well worth the money due to the ammount of attention and food you can find here, specially if you get higher levels suxh as aqua club for having a butler and other benefits. The hotel is focused on relaxation and senses so you can find a lot of amenities to relax, there is barely noise in there other than the waves of the beach and some music here and there ( if you are close enough) . We were attended by the butlers Eladio and Alex which did an amazing job helping us reserve restaurants, got us anything we needed for a more comforting stay and surprised us with details almost every day of our stay!! We appreciate the amazing service they gave us and would love to return.

We visited Live Aqua Cancun for the first time in July of 2026. We loved it! Great service, amazing pools, food was outstanding! Chef William at MB went out of his way to make sure our dining experience was memorable. The habanero cream soup and fillet were the best food we’ve ever had at all inclusive! Gabino at the Sushi stand was so kind and made the best Sushi… Our butlers, Maggie and Carlis provided top notch service in our Aqua Club room. We’ll be coming back soon!

This was our 3rd time and once again it did not disappoint. The food and drinks were great and the service was exceptional as always. Jonathon at the pool bar took great care of us all week. We never had to want for anything. He is one of the reasons we keep coming back. Thanks Jonathon and Live Aqua. Can’t wait until next time!

It is always a pleasure to come to this resort. This is our 4th time. Not only is the food amazing but the professionalism of the staff is top notch. Thank you to Chef Cesar, Palapa, Antonion, Mario Mendez, Cetina, Raul, Angel and Alicia for always being so attentive to our needs and making sure we are taken care off. You won’t regret coming here!

My husband and I went as a solo couple celebrating our 3rd anniversary and it was a fantastic experience. The food was amazing, our room was wonderful. A bottle of champagne was brought to our room - which we enjoyed. Our butlers, Maggie and Eladio, were so kind and helpful. I was having some pain from a recent car accident and they had medicine brought to me by the pool. They took care of our dinner reservations each night and checked on us regularly but not too often. The restaurants treated us like royalty. We will go back to Live Aqua! Thank you, Maggie & Eladio for your hospitality!

My husband and I recently returned from a 10 night /11 day stay at Live Aqua Cancun and I don't even know where to begin. Each and every experience was amazing, every single person was so kind and the food was beyond amazing. Our stay started, as it often does, in the Aqua Club for check in where we met Eladio officially for the first time. He assisted us with our check in and made sure our cabana got set up while we were taking care of check in so that we could head right outside (because who doesn’t want to get outside as fast as possible once you arrive in paradise!). As we walked out to the towel hut Demien was there with a smile and a warm welcome back home. As the late morning turned into the afternoon we were welcomed by Maggie and Monica, two people who have become dear friends and the feeling of being home totally settled in. Each morning we were greeted in Siete by David and others with bright smiles and kind hellos and Carlos at Starbucks with that all important cup of Starbucks coffee. Each time we headed out to check in for our cabana we found Demien, Maria or Edouard had our cabana all set up and ready with towels and everything (and we are out there EARLY!) and they always told us we didn’t need to wait in the official line to “check in” for the day allowing us to start our relaxation first thing in the morning and as the line died down they would bring us the check in form or we would wander up to fill it out. And Edouard was so kind ... the weather during our trip was so hot and would bring cold wash cloths out to the guests mid-afternoon, after learning my favorite scent that reminds me of Live Aqua he made sure that each day that is what was on the wash cloths he brought out to me, what a kind, thoughtful thing to do! Monica, David and Amit ook such amazing care of us during the day, providing amazing service and smiles. Maggie and Eladio were dream butlers. They were always willing to help with anything and everything we needed and even managed to surprise us for our anniversary and my birthday with sweet celebrations. They stopped by the cabana each day for a chat and Eladio and my husband started daily "good idea" chats which left both with smiles. And my chats with Maggie are what have made me come to think of her as a good friend, she is the most sincere, kind human. In all our trips to Live Aqua we have never had lunch in a restaurant, preferring to stay in our cabana and enjoy Jose's offerings at the grill (the pork chops are OUT OF THIS WORLD). Our mid-afternoons always consist of bingo with Ricky and the entertainment crew. Ricky is one of the kindest people we have met. He is excellent at his job and makes sure everyone is engaged, having fun and most importantly...laughing!  He has done such a good training the new entertainment staff , they are all coming into their own and doing so well. We met so many kind people this trip that we hadn't had a chance to meet on prior visits (Morelia, Mr. Santamaria and some of his other managers, and so many more!). Our butlers from previous stays stopped by our cabana each day to say hello too (Sakny is so kind and sweet!!) I can't say enough good things about all the people, the food and the overall experience at Live Aqua. They truly have become family there!

We've been to Live Aqua more than 35 times and this trip was even more outstanding than all the rest. The Presidential Suite was absolutely stunning. It's my absolute favorite Suite in the resort. From the moment we arrived everything was so special and so perfect. A huge thank you goes out to David Martinez for everything that he did for us to make this trip so memorable. Our Butlers Arturo & Viri were so friendly and attentive. They made sure that everything went so super for us. They were truly awesome. Our dining experiences were all so delicious. Breakfast in the mornings at Siete had everything we could ever want for breakfast. David, Carlos, Nelci, Blanca, Marco, Patricia and all of the servers and hostesses were wonderful. We were never without anything. We loved having our lunches at Azur & Varenna. The menu selections were wonderful from pizza to tacos and burgers and pastas. Oscar, Angel, Helvert and Maruicio were always right there to make sure we had everything that we needed. We always had something yummy to eat. Our dinners at Varenna were so flavorful. Everything was absolutely perfect. Susana and Chef Antonio always kept special dishes coming our way. Hidden Garden is always one of our favorites. Belen, Edu & Chef Mario made sure that we had all of our favorites. MB was incredible every night that we ate there. Rodrigo, Frieda, Fidel and Chef Wilian made every meal that we ate there incredibly special. We can't say enough about how fantastic the food is here. Our pool days were so relaxing and enjoyable. We want to say thank you to the pool hut staff for always having our Bali bed ready for our arrival each day. All of our pool servers made sure that we always had a full bucket of water on ice and always had a fantastic drink in our hands. Jonathan Chaire made sure that we had all of our favorite things without even having to ask. He's always awesome!!!! This trip fell over my birthday and I have to say that the staff went above and beyond to make it extra special for me. They even had me in tears at one point. They are truly family to me. I appreciate them more than I can express. And I always have to give a thank you to Mr. Alfredo Santamaria. He has created this magical place were we get to have some of the best memories of our lives. The staff here is absolutely the reason that we keep coming back time and time again. Once again, Thank you David Martinez!!!!! You are the best.