Royalton Riviera Cancun

Exceptional Butler Service from Gina and Oscar – Made Our Mexico Trip Unforgettable We recently returned from an amazing trip to Mexico, the service, entertainment and food were fantastic, the real highlight was our butlers Gina and Oscar. From the moment we arrived until we left, they went above and beyond to make everything seamless and special. Gina was warm, attentive, and always one step ahead. She remembered our preferences, helped arrange the perfect dinner reservations, and checked in regularly without ever being intrusive. Oscar was equally outstanding—efficient, friendly, and incredibly helpful with everything from coordinating activities to handling little requests that made a big difference. He got one of the life guards come to our room to place cream on our son’s badly burnt back from the sun which helped him so much and was able to enjoy his last few days of the trip. He then walked us to our the dinner reservation at Grazie to make sure we got the time we wanted. Together they made us feel completely taken care of. Their genuine kindness and professionalism elevated the entire experience. We never had to worry about a thing, and their thoughtful touches made the trip feel truly personalized. If you’re staying somewhere with butler service, request Gina and Oscar if you can—you won’t regret it. Highly recommend, and we can’t wait to return!

Family of 5( 2 adults and 3 kids 7,4,2) we truly had a great time and were pleasantly surprised. We booked Diamond Club Presidential 2 bedroom suite. Both came with rooftop jacuzzi. The rooms were well appointed, clean and beautiful with great views. Our Butlers Irving, David and Mau were also great - accomodating, responsive and very welcoming. One day we were running 30 mins late to a reservation and David personally went to the restaurant to hold our place. Diamond club is absolutely worth it! housekeeping and turndown service was IMPECCABLE. Our kids given their age were most enamored with the Splash pool. We also had a cabana at the Diamond club pool which was nice . The food truck at the Splash pool with Ceviche, pulled pork tortas and fish and chips were VERY DELICIOUS and a family favorite. The drinks were great from their mocktails to their cocktails I enjoyed it all. My family we frequently travel throughout the Caribbean and stay at all-inclusive resorts and Royalton did much better than expected especially given the fact it is a large property. FOOD - overall very good. We ended up eating at the Buffett more than we would have liked because reservations at the 3 restaurants require an act of congress otherwise prepare for dinner at 5 OR 8:30. I imagine smaller parties of 2 have more options. Buffet food was for the most part delicious, well presented and hot. I couldn’t give 5 stars because the restaurant reservation process is tedious and limited even with our Butlers booking the evening we arrived for all of our nights. I was most disappointed with the Hunter steakhouse not even mediocre most of the food tasted like it came out of a can. I kid you not … this was our least favorite but extra points for a delicious strawberry margarita … AGAVE was our favorite 50 minute wait time but great Mexican flavors appetizers and desserts were amazing! This is where the resort lost it 5 star rating for me. Overall I would definitely be back without a doubt. We enjoyed it!

The resort stated it was recently renovated, I did see some changes from my last visit. My Butler Luis and Karis is what made the stay more enjoyable.they were in instrumental in arranging breakfast for my granddaughter who is an early riser, breakfast was delivered to my room every morning for seven days, promptly at 6 AM, which made my mornings so much easier during my stay. The Breakfast staff at the buffet, were always welcoming, the service was a 10, especially with a picky eater. They were attentive., kind, memorable, and thoughtful. There is a private section for diamond club members, however, no matter where you sit in the dining room, the service is great. My room was graciously appointed the rooftop. Jacuzzi was a very welcoming escape before retreating to bed at night., and the view was amazing, I found myself awake at 5 am just to listen to the Symphony of the waves, although they could not be seen it was a very relaxing sound to start the day too. The Diamond club was a added perk I took advantage of, on both of my stays, the entertainment was great, the White Night was a very nice family touch, also the foam party was fun for all ages. Although I had access to the Diamond club pool, the fun was had at the main pool, my grandchildren & grown children gravitated toward the main pool, it had most of the activities, and was more lively. The diamond club pool, was also fun and where the foam party was held, however, after the party, people who were not part of the diamond club were asked to leave immediately after. I noticed they added one or two more food trucks to the property since I last visited, they added a truck that served hamburgers hotdogs, pulled pork, fries, and more My enjoyment came from the ceviche, which was served at every food truck I believe, crab, and shrimp was my favorite. Out of all my travels, the Royalton serves the best ceviche. I would suggest a diamond club private beach bar for relaxing afternoon, although the seaweed was a problem, they were continuously cleaning, however, the beach bar was a very relaxing place to sit in the shade And enjoy the breeze for the afternoon. My only issue was the housekeeping service services, would put guest dishes outside of the doors on the floor and raccoons would come from seemingly nowhere, they could be heard at night fighting in the hallways over the food that was left out uncovered. I requested that no food be left outside of my room door ever, however, I had no control over my neighbors door, which attracted the raccoons, the raccoons didn’t seem to have a time schedule, I assume many times when they smelled food they came out, they seem to be hiding behind the hollow panels in all the hallway walls. What scared me was they were not afraid of people, they didn’t seem rabbit. They were just hunting for food that was very plentiful.. They were also plentiful amounts of lizards and birds that hung around the food trucks, I would say no fault of the Royalton because I noticed people were feeding them, which I’m sure encourage them to stay around, but they were a nuisance. The birds would swoop in if you looked away for a second or two, they would swoop down for whatever you had. Which made it very hard to eat at times.. Out of my 7 days I only encountered 1 staff member who worked at the food truck next to the main pool, who acted like she just didn’t want to be there, thinking it was just myself, however, I heard this same complaint from several of the guest and my family members of the same young ladies bad attitude. I didn’t put in a complaint because it was not my intention for her to lose her job, however, I do have a feeling she won’t be there when I return, if she keeps that same attitude, she’s simply not pleasant to deal with at all. She was just downright rude, as a stated before her whole attitude said she didn’t want to be there, and anything asked of her, was like she was being inconvenienced for serving food. She was being paid to do.. ( I would only hope she was having a bad week) I didn’t book photo session, however, the pictures that were spontaneously taken around. The resort came out amazing, and I had enough pictures to buy to take a part of my trip home with me. The prices was great and the photos were ready in 15 minutes, with great quality. I would give them a 9 out of 10 taking my point for that young lady, at the food truck next to the main pool, the food truck was so close to the pool, go to the truck was convenient for a snack , however ,dealing with her made it horrible each time.

The experience was amazing. Rooms spacious and clean all of time. Fridge stocked up everyday and a chocolate placed on our bed most evening. The atmosphere was amazing so much to do not enough time o do it in. Location is secured but downfall is you can’t go anywhere without getting a taxi which are spendy But you wouldn’t have to go anywhere as the hotel itself is so beautiful and lots to do or not Gina and Oscar made the holiday even more memorable and special. They just couldn’t do enough for us and can thank them enough. Love u both and look forward to seeing you guys again 😊😊😋❤️

We had an amazing two weeks at this hotel and would highly recommend this to anyone. Food- we enjoyed the food and thought the buffet was one of the best we have experienced with a good variety of options for all. The restaurants were good and specifically we liked the Indian, the Italian and the sushi. The service offered was mixed but the food was very tasty. The coffee shop provided some nice snacks and drinks as well. The poolside snack bar at lunch was excellent and we loved the fish fingers and chips. Bars - these were not great to be honest and each bar offered different levels of service and drinks. Why can you only get premium Gin from in the sports bar but nowhere else? The majority of the bars closed too early and this was frustrating of you wanted a a late drink. They also did not do any shots which was a shame. Room - we had a swim up room and it was nice and spacious but didn’t always get cleaned properly each day. The minibar was not always restocked as well. Tours - we booked a few tours with the hotel and they were all organised very well and we had some amazing days out. Entertainment- the shows were not the high quality we are used to but we enjoyed them enough. The night when they organised the market and fun games, was a real hit with us. We also loved the silent disco night. We used the teen club with our 17 year old and loved the pool table and other games. Overall, this is an excellent property and we had a wonderful family holiday. Is it perfect, no it’s not but life is too short to get annoyed by the small stuff. You are on holiday, so have fun, relax and enjoy.

Excellent week at the Royalton with our toddler. We particularly enjoyed the variety in pools & themed reasturants. The Caribbean reasturant stood out with exceptional service from Abi, table side mixologist & great food quality. All other reasturants we attended surpassed our wants and needs as well. Our room and butler service was 10/10 & the other amenities such as the gym and coffee bar were very good. Will be coming back.

Our stay at Royalton Riviera Cancun was truly exceptional, and the level of service throughout the resort made our experience even more memorable. From the beautiful facilities to the attention to detail, the Diamond service really made us feel valued and well taken care of. A special mention goes to the gym team, especially Edgar. Edgar was incredibly friendly, professional, and attentive. His positive attitude and willingness to help made every visit to the gym a pleasure. He is a great example of the excellent staff at the resort. The room cleaning team also deserves recognition. Our room was consistently cleaned on time and with great attention to detail. Everything was always fresh, organized, and exactly as we expected. Their reliability and attentiveness did not go unnoticed. Our Butlers, Enrique and Gabby, were absolutely fantastic. They went above and beyond to make sure we had everything we needed. Their professionalism, kindness, and personal attention made a real difference to our stay. They truly understood what excellent service means. We would also like to recognize the Diamond Pool Manager and the entire Diamond pool team. The service around the pool was outstanding, and the staff consistently made sure that guests were comfortable, looked after, and enjoying their time. The attention to detail and personalized service really stood out. Overall, the Diamond service was the highlight of our stay. Everyone we encountered was welcoming, attentive, and professional. It is clear that the staff genuinely care about creating a great experience for their guests. A very special thank you to Edgar, Enrique, Gabby, the room cleaning team, the Diamond Pool Manager, and the entire Diamond service team for making our vacation so enjoyable and memorable. We would absolutely return to Royalton Riviera Cancun and highly recommend it to anyone looking for a relaxing vacation with outstanding service. ⭐⭐⭐⭐⭐

We had a really great stay at Royalton Riviera Cancun and overall really enjoyed our trip! The resort is beautiful, has a great atmosphere, and there’s lots to do throughout the day. Check-in was quick and smooth, and we had no issues getting settled in. The Wi-Fi was also really good throughout the resort and was always working for us. It even worked on the beach — I was able to FaceTime from there with no problems! The rooms were nice, spacious and comfortable. There were a couple of days our room didn’t get cleaned, but other than that we had no issues. We also never had a problem getting fresh towels around the resort, which was really convenient. Most of the restaurants were really good, and we enjoyed trying different places throughout the week. The buffet was okay overall, but breakfast was definitely the best! I recommend booking your restaurants through the app as soon as you can because reservations fill up fast. If there are specific places you want to try, definitely book early. The food truck was SO good for a quick midday snack and ended up being one of our favourite places to grab something during the day. There are lots of bars around the resort as well, although some could get pretty packed depending on the time. The ice cream shop was also quite small and could get busy. The pools and beach were beautiful, and we spent pretty much every day at the beach. Chairs can fill up quickly, so getting out earlier is a good idea if you want a good spot. There was a lot of seaweed during our stay, but the resort was really on top of clearing it every day so people could still use and enjoy the beach, which we really appreciated. The nighttime shows were your typical all-inclusive vacation shows. They were fun to watch in the evening, but pretty much what you would expect from a resort. For families with children, I would recommend keeping a close eye on them around the pools and beach. We noticed lifeguards moved in and out of different areas throughout the day, so I wouldn’t rely on there always being a lifeguard right by the water. Overall, the staff were friendly, the resort was beautiful, and we had such a fun and relaxing week. There are a few little things that could be improved, but nothing that ruined our experience at all. We really enjoyed our stay and would definitely consider coming back! 🌴☀️

We just returned from a fabulous family vacation at toyalton riviera We stayed in the diamond club and some of the reviews had us a bit worried about what the experience would be But everything was great! Our butlers Irving and David were top notch. They were extremely helpful , attentive and courteous. There was sargassum on the beach but the resort made a valiant effort to remove and reduce the amount of The room was perfect and the pools and surroundings were clean and well maintained One slight issue was that the food could have been a little more flavorful and the service was a little slow

Hotel was beautiful. A few days our room was not attended to by housekeeping but Enrique and Gabby sorted it out for us.. The restaurants were booked for us and the food in the main buffet area was also very nice with a separate seating area for diamond club guests. The pools were lovely and never too busy. The barmen at the swim up bar were always cheerful.