Royalton Riviera Cancun

Hotel was beautiful. A few days our room was not attended to by housekeeping but Enrique and Gabby sorted it out for us.. The restaurants were booked for us and the food in the main buffet area was also very nice with a separate seating area for diamond club guests. The pools were lovely and never too busy. The barmen at the swim up bar were always cheerful.

Cesar and Nassar were awesome personal butlers for our group of 6. They went above and beyond to make our stay at the Royalton Riviera Cancun super memorable. We couldn’t have asked for better. We have already told our family how the entire resort was just a perfect place to get away and celebrate my birthday. Beautiful room accommodations. Diamond club made a big difference.

After a tough 12months we stayed here for 3weeks to totally relax and unplug from life. We paid extra for the Diamond Club. Our Butlers was Cesar and Nassar. These two gentlemen couldn’t do enough for you. They are amazing and made our trip extra special with their care and attention. We got to know a bar butler called Alejandro who was awesome also. Whenever our drinks were low he would be there asking you do you want more. The food and restaurants are really nice too. The booking system was fine but the restaurants you couldn’t book for usually a 10-25 minute wait was the norm. We had our issues whilst we was here but nothing major and the butlers was all over sorting it out for us.

The Royalton Cancun was excellent from start to finish and is an easy place to recommend. Service was the standout, with friendly and attentive staff across the property, and the room was clean and well maintained for the whole stay. The beach, pools, and grounds all looked great, and the food and drinks had enough variety to keep every meal interesting.

This resort is very nice - gorgeous grounds, tons of pools and small enough to not feel massive but big enough to not feel cramped. The staff keeps this resort very very clean - cleaner than any other Royalton I’ve stayed at. It’s extremely family friendly with great programming during the day and evening. The vibe team is awesome and I have to give a HUGE shout out to the staff in the teen club and Edgar and his team at the Royalton Fit gym who were so wonderful to me and my kids. (The gym is amazing btw). Restaurants were fine. Food as expected for an all inclusive - not great but I’m also picky and knew what we were getting. Reservations in the app are impossible - only two of the restaurants actually take reservations and I had better luck just walking up and asking for a time slot than working with the app. The concierge wasn’t helpful at all - told me they couldn’t help me with the reservations for the whole week that we were there so I took it upon myself to go in person and ask at the restaurants. The rooms were nice - but the sofa bed wasn’t made when we checked in - even though we acknowledged and asked about it. There wasn’t adequate bedding so we had to call and ask the concierge which then took almost the full day to get it to us. One thing to note - the bugs. There were mosquitos in the rooms coming through the air vents. There were huge roaches crawling outside - NOT in the room. The mosquitoes ate us alive dining outside at night. The hotel should consider insect control a little better. The only other issue was the smell of the water - both in the rooms and in the stairwells. The seaweed/ocean smell is one thing but the smell of the water initially in the shower and in stairwells is overpowering. Not the hotels fault but something to keep in mind. For drinking water - there was super clean and super fresh water everywhere and water refill stations everywhere. All in all this is a beautiful resort and worth checking out - just be a ln informed traveler. This is our 5th time in Cancun and 4th Royalton stay and by far the best one yet!

From the moment you arrive at the beautiful open-air entrance, you're greeted with a stunning view of the Gulf. We were welcomed by a friendly staff member who escorted us to the check-in area. Since we upgraded to the Diamond Club, we checked in through the private Diamond Club lounge. The lounge had a small bar with a limited liquor selection, along with light snacks and finger foods. After a short wait, we completed check-in and received our wristbands, which also served as our room keys. Like many resorts, they required a $200 security deposit per room. After checking in, we met our butler, Oscar. He had us download WhatsApp, which became our primary method of communication throughout our stay. Oscar did an excellent job explaining the layout of the resort. Be prepared to walk—this is a very large property from one end to the other. He took the time to write down all of our initial requests, which made settling in much easier. When Oscar wasn't working, his partner, Gina, seamlessly took over, checking in regularly to ensure everything was going well. I honestly can't imagine having a better butler team. Gina even made a point to find us on our last evening to say goodbye and gave each of us a hug, which was a very thoughtful touch. The resort is well laid out, with something for everyone. There is an adults-only section called The Hideaway, a dedicated Diamond Club pool, and a separate family and kids' area on the opposite side of the resort. Even with plenty of families staying there, we never encountered loud or disruptive children. The pools were spacious enough that everyone had room to relax or play games like football without feeling crowded. One disappointment was The Hideaway adults-only pool. I'm not sure if it was because we stayed Monday through Friday, but it was much quieter than expected. Most guests simply sat around, the music wasn't very energetic, and several people were playing music from their own Bluetooth speakers, which took away from the atmosphere. The entertainment was enjoyable for all ages. Earlier in the evening, activities were family-friendly before transitioning into a more upbeat, adult atmosphere later at night. The resort also has a small casino with approximately 50 slot machines and eight table games. Slot play is done using a plastic player card that is loaded with U.S. dollars. We had fun playing and experienced a typical mix of wins and losses, and the machines seemed fair. One thing to be aware of is that when you cash out your remaining balance, the casino deducts a fee. In our case, it appeared to be around 7%. The XS nightclub was also fairly small and opened at 11:00 PM. The DJ played a good variety of music, creating a fun atmosphere, although the music was loud enough that ordering drinks at the bar could sometimes be difficult. The restaurants were about what we expected from an all-inclusive resort. The food was good, although not particularly memorable. Our only negative dining experience occurred at Grazie, the Italian restaurant. We had reservations for six people at 5:30 PM, but because our family was getting ready in three different rooms, we arrived around 5:45 PM. The host, Luis, informed us that we would have to wait because we had arrived late. That was understandable, and we had no issue waiting. What was disappointing was the way the situation was handled. Rather than politely explaining that our reservation had been released due to our late arrival, his tone came across as rude and dismissive, making us feel as though we were being scolded. Ironically, we were seated only about two minutes later. After seating us, I noticed Luis speaking with several servers while they looked over at our table, which made us feel uncomfortable. I believe this interaction could have been handled with much more professionalism and hospitality. Aside from our outstanding butlers, we also met one employee who truly stood out. On our last day, Daniel was working at the main pool swim-up bar, and he was easily the best bartender we encountered during our stay. I wish we had found him earlier because he would have been our go-to bartender all week. Based on his attire, I believe he was a mixologist. My wife and I requested custom drinks, and Daniel carefully explained how he would adjust the ingredients to create the best flavor. Before serving each drink, he would even taste a small amount himself to ensure it met his standards. His passion, professionalism, and attention to detail were unlike anything we've experienced at any other resort. Overall, we thoroughly enjoyed our stay and would absolutely recommend this resort, especially for families. Whether you're traveling with young children, looking for a relaxing vacation, or wanting a mix of activities and entertainment, there is truly something for everyone. While there were a few minor areas that could be improved, the exceptional service we received—especially from Oscar, Gina, and Daniel—made this a vacation we won't soon forget.

9/10 Incredible Wedding & Stay in the Diamond Club! Don't let bad reviews scare you! We recently hosted our wedding and stayed in the Diamond Club Presidential One-Bedroom Swim-Out Suite at Royalton Riviera Cancun, and it was absolutely fantastic! I'll admit I was very nervous after reading some negative reviews after booking, but actually seeing the resort and experiencing everything firsthand put all my worries to rest. The Room: Our suite was top-tier. Everything about the room was really nice. The air conditioning blew ice cold (a must in Cancun!), the ceiling fans kept things comfortable, and our butler service supplied literally everything we needed throughout our stay. The Wedding Experience: Our wedding day was completely seamless. A huge shoutout to our wedding host, S.Frida, who was amazing and endlessly patient with us. A few specific highlights that made the day extra special: Bridal Care: Having my wedding dress, my matron of honor's dress, and the flower girl's dress steamed right on-site at a very affordable price was a huge stress-reliever. Getting Ready Spread: Delicious snacks and champagne were delivered right to my suite while I got ready, as well as to where my husband was getting ready. Nightclub: We rented out the resort nightclub for two hours with the premium bar package, which was an absolute blast for our guests! The Turndown Service: When we returned to our suite after all the festivities, we were greeted with a "Just Married" banner on the door, rose petals on the bed, more champagne, and chocolate-covered strawberries. It was such a thoughtful touch to end the night. Why 9/10? (Important Transportation Tip): The only reason I’m giving our overall experience a 9/10 instead of a perfect 10 comes down to Nexus Transportation. While they are an added service offered when booking directly and not technically affiliated with the hotel, their service fell short. Tip for future travelers: Be sure to call Nexus prior to your departure date to double-check that they have all of your correct information on file! Overall, we had a dream wedding and a wonderful vacation. We would definitely recommend it!