TRS Coral Hotel

My wife and I spent an amazing week here June 20 - June 27. We didn’t want to leave! The property is beautiful and well maintained. The rooms are huge and luxurious. There is so much to do between TRS Coral and the connected sister property Grand Palladium. It’s easy to get around since they offer boat rides and cart rides if you don’t feel like walking. The food there was hit or miss. Like many resorts we felt it was good not great. Our favorite restaurants were La Boheme (Manuel was great) and El Gaucho for dinner and Capricho for breakfast (Jair was fantastic). Shout out as well to Antonio at Tentazione. If we had lunch it was usually from the poolside bar/grill. We ordered room service a few times as well and it was always good. The room service attendants were great. The only restaurant we tried on the Palladium side was Sumptuori for the teppanyaki which was fun. We did go to the cafe (Piacere) on that side almost daily. The staff there are the best, especially Veronica. We also went to the gelato shop several times as well. If you’re into chocolate don’t miss the wall of chocolates at the lobby bar Aurum. There were lots of activities going on if you wanted to participate. The entertainment staff was amazing. Shout out to Michelle, Rueben, Alec, Rosy and Leonardo. Our favorite activities were painting classes and cooking classes. Chef Soto is so knowledgeable and an all around great guy. We did the boat ride called La Trajinera which was an add on activity for $25 per person but well worth it. We also enjoyed the open air theater several nights on the Palladium side. Our favorite show was the Noche Mexicana. The performers are all so talented, especially El Charro. The butlers were all very accommodating, especially Victor. A big thank you to Ulises for helping to plan a very special surprise birthday celebration! We didn’t feel we could give TRS a five star review for a couple of reasons. During check in we were told they would text us when our room was ready. We waited in the lobby for quite some time but no text. We finally went to the front desk and asked what the deal was. They told us oh yeah it’s ready. Not sure why we never got a text. Also it seems there was poor communication between the butlers and the entertainment staff which resulted in some confusion about whether reservations were needed for certain activities or not. During check out the person that checked us out never asked how are stay was. That’s a pretty common question and not asking it seemed like a lack of interest. Our biggest complaint was the thumping music every night until around 1:30 am coming from Gravity Bar. All in all it was a great vacation at a beautiful property that offered excellent service by incredibly warm and friendly people. Hard to say if we’d return with some many other great properties we haven’t tried in the Yucatán Peninsula.

During our recent 7-night stay at TRS Coral, Henri truly elevated our experience with his outstanding service. From the moment we arrived, he greeted us warmly and remembered our names throughout our stay, which made every interaction feel personal and genuine. His cheerful and delightful demeanor never wavered, and seeing him always brightened our day. Henri went above and beyond by arranging seamless transportation into town and offering thoughtful recommendations on activities to ensure we enjoyed the very best of our trip. His attention to detail and genuine care for guests made us feel valued and well taken care of. Thanks to Henri, our stay was not only comfortable but also memorable. We cannot thank him enough for his dedication and professionalism. Henri is a true asset to TRS Coral, and we look forward to returning knowing we’ll be in such capable hands.

While we encountered a few hiccups and issues, the recovery of the staff more than made up for it. From our incredibly attentive butler (Jose) to the amazing pool attendants (Ladis and Julie) to the spa attendant ( Santiago) and the incredible restaurant staff (Raul) at El Gaucho and Tentazione, we had everything covered for us before we even knew we needed it. We’ve been to many resorts in Cancun, and this one is one that I can honestly say is return to. Highly recommend!!

We had a relaxing time, great breakfast at Capricho, waiter Martin was the best, all the resort staff were exceptional, Amelia was the best butler, hardworking and very thoughtful even filled mother in law room with balloons and a gift for her birthday, Daniel the driver as well as all the drivers and bar attendant and staff were excellent Food was good, not great, but a wonderful overall experience

Wanted to review our porter for our stay, because he was so great and deserves a good review. Freddy was very professional from the beginning and his experience there shows. He had wonderful recommendations for what to do and how to navigate the resort. He was also able to get us a reservation at a restaurant we really wanted that was booked. He was very accommodating and we so appreciate his help and guidance.

Soto the chef manager was so attentive, welcoming and personalizing his work. He knew my food sensitivities and made sure the chefs knew it when I came in. Chef Angel was great and the food was amazing: very fresh and well presented. Giovanny, the waiter, made the experience even more special. Made sure that all our requests were taken care of. At the end they prepared the tiramisu at our table. It’s yo die for.

We came to do a site visit before our wedding we are having here and had an incredible time. The hospitality was phenomenal. We met with Ale on the wedding team and instantly felt great about our decision to get married here. Any question we had she would immediately get the answer to. Special shout outs to multiple of our servers and bartenders throughout our stay. Erick at the beach bar, Mario at el gaucho, and PEDRO!!! Pedro was a huge highlight of our trip. He had great recommendations and went above and beyond for us each time he served us. The hospitality here really is fantastic.

A special thank you to Adrian Pastrana , my butler at TRS Coral Hotel, for making my birthday celebration so memorable. He was incredibly prompt, attentive, and went above and beyond to ensure every detail of my stay was perfect. His outstanding service truly made the trip worthwhile. The Loft Suite was beautiful, the resort was stunning, housekeeping kept our room immaculate with twice-daily service, and every staff member we encountered was warm and welcoming. I couldn’t have asked for a better birthday getaway! The resort has a relaxing atmosphere with an acceptable noise level, making it easy to unwind while still enjoying the vibrant energy. There were also plenty of amenities and activities to enjoy throughout the stay. I highly recommend TRS Coral for anyone looking for a luxurious and memorable getaway.

Our dinner at El Gaucho was absolutely incredible. Every dish was perfectly cooked and full of flavor—it was honestly one of the best meals we’ve had during our honeymoon. A special thank you to Noe for the warm, attentive, and friendly service throughout the evening. He made us feel truly welcomed and took great care of us. And compliments to Chef Soto for creating such an unforgettable dining experience. The food was exceptional, and every bite showed passion and attention to detail. Thank you, Noe and Chef Soto, for making our night so special. We will definitely remember this experience and hope to come back again!