Planet Hollywood Adult Scene Cancun

Miles in the buffet is the friendlys person we have ever met. If you go to buffet ask for miles:) And by the pool Vincent was extremely helpful found us chairs when we didn't have any (5 of us) went out of his way for us was best service we...

Miles in the buffet is the friendlys person we have ever met. If you go to buffet ask for miles:) And by the pool Vincent was extremely helpful found us chairs when we didn't have any (5 of us) went out of his way for us was best service we could of asked for. And to shorty at the front when we first got there with the amazing warm welcome.

The hotel was first class for facilities, food and comfort. The only things that spoilt it for us was the noise from the pool in the afternoons. We had a swim up room that was excellent but did lose the sun mid afternoon and suffer from the pool noise. A...

The hotel was first class for facilities, food and comfort. The only things that spoilt it for us was the noise from the pool in the afternoons. We had a swim up room that was excellent but did lose the sun mid afternoon and suffer from the pool noise. A really nice touch was the special service we received from our two allotted Butlers, Angel & Edwar. They set us up in a WhatsApp group so we could contact them 24x7, if we needed to. No request was too much bother and they set up our dining schedule to give us a great variety of food and experiences. They went above and beyond with their attentive service. Getting a sun-bed by the main pool was a feature, as the Americans and Canadians are worse than the Germans of 20-30 years ago at getting up early to stake their claim with a towel!!

The resort is big. I stayed in a swim out room, star class in the adult section. The beach was wonderful with soft white sand. The lazy river is fantastic. We had great butlers, Angel and Edward who were very kind and attentive. This is a great place to take...

The resort is big. I stayed in a swim out room, star class in the adult section. The beach was wonderful with soft white sand. The lazy river is fantastic. We had great butlers, Angel and Edward who were very kind and attentive. This is a great place to take kids as there was a lot of activities for them.

Great experience. Biggest resort i have been to. I had two butlers, Angel and Edwar. They were the go to for anything you needed. They were in contact with me everyday and provided me with assistance as much as I needed. I would suggest having more vegetarian options. Awesome experience....

Great experience. Biggest resort i have been to. I had two butlers, Angel and Edwar. They were the go to for anything you needed. They were in contact with me everyday and provided me with assistance as much as I needed. I would suggest having more vegetarian options. Awesome experience. Highly recommend.

Edwar and Angel were good butlers and attended to all of our needs while there. The resort was beautiful and staff were super friendly. We had a star class swim out which was awesome to have some privacy in a pool. The food was good, not excellent but I hear...

Edwar and Angel were good butlers and attended to all of our needs while there. The resort was beautiful and staff were super friendly. We had a star class swim out which was awesome to have some privacy in a pool. The food was good, not excellent but I hear that’s what you get at these resorts. The ice cream was excellent though!

My husband and I had the best time celebrating our anniversary at this resort. We stayed in the junior suite, Oceanview. Star class side. We had a day butler Susi and a night one Molly. Both of these ladies made sure that our trip was a very successful and memorable...

My husband and I had the best time celebrating our anniversary at this resort. We stayed in the junior suite, Oceanview. Star class side. We had a day butler Susi and a night one Molly. Both of these ladies made sure that our trip was a very successful and memorable one. They went above and beyond .The food was amazing wherever we went. The activities were endless day and night at all locations of the resort. The service was excellent. Staff was extremely helpful and super friendly. The cleaning service was impeccable and the beds were comfortable. We would 100% recommend coming to this place, and we will return again. The only complaint would be Sunwing and the Cancun airport. Lack of communication and not enough staff.

Had a terrific time during our all-inclusive 3 night stay. We stayed on the adult side of the resort and the rooms were really clean and the villas we stayed in had a great swim-out pool and nice cabana which was excellent and provided privacy.

We came back Saturday and had a great time . We had an issue with our room being musty when we first got there but they moved us quite quickly and checked in on us for the rest of our stay. We read a few negative reviews before we went...

We came back Saturday and had a great time . We had an issue with our room being musty when we first got there but they moved us quite quickly and checked in on us for the rest of our stay. We read a few negative reviews before we went and were concerned we’d made a mistake booking this Hotel . The staff work really hard to make sure that you have a great experience and I couldn’t fault the service we received . Many thanks to Itai from guest services and all of the hard working stafff who really went above and beyond to make sure we had memorable holiday

I visited this location for my birthday. Overall it was a decent experience with the food options, ambiance, and service; however, I am very particular about rooms. It had a slight stench to it but I was able to move pass it because this was gifted to me. But then...

I visited this location for my birthday. Overall it was a decent experience with the food options, ambiance, and service; however, I am very particular about rooms. It had a slight stench to it but I was able to move pass it because this was gifted to me. But then the hot water in my room didn't work. I contacted the front desk, they said someone would be up to fix it, an hour later, I called back and someone hung up on me because I called the emergency line so I went downstairs to the front desk to get the issue resolved and they said they already have the request and someone was coming. In total about two hours later, someone came up and fixed the issue and the hot water worked. Then later that night the maintenance guy knocked and stated that the room downstair was flooded and he need to see the shower for a minute. So me not wanting to be that person that doesn't help my fellow vacationer, I allowed them in. Well, we were in the bed at this point. What was supposed to be a few minutes turned into just short of an hour which was so inconvenient as the LOML and I was trying to enjoy each others company and the vacation overall.

We stayed here February 26-March 3 in a star class swim out suite in the Adult Scene. We had a corner room with a view of the ocean and it was perfect for us. We were also steps from the Adult Scene pool, which was nice. Overall, the food was...

We stayed here February 26-March 3 in a star class swim out suite in the Adult Scene. We had a corner room with a view of the ocean and it was perfect for us. We were also steps from the Adult Scene pool, which was nice. Overall, the food was good. Our least favorite was the Brazilian restaurant and our favorites were the steakhouse, the Indian restaurant and the seafood restaurant. Also, the sports bar had the best burgers and fries. Pools were great and the star class pool was heated, which was nice. The adults only pool was a little chilly but once you got in, it was fine. The chair game is real here and very annoying. If you weren’t up by 6:30-7:00, chairs were non-existent. I don’t mind people reserving chairs but when the don’t show up u til mid afternoon, that’s frustrating. Our butlers, Edwar and Angel were great. They checked in a the beginning of every shift to see if we needed anything and accommodated every request we had. I woke up one morning with a bad sore throat and Edwar ran to the gift shop and sent me pictures and prices of the medicines they had that would help. They made our stay so much better. The beach was great. Pure, white sand and no rocks and very little seaweed in the ocean. We had a great time!

This was our 5th visit here, so, obviously we love it. We got in late in the day and check in was a breeze. Reception name tag said Trainee but he seemed knowledgeable, He told us the resort was at capacity & couldn't move us to a higher floor. Our...

This was our 5th visit here, so, obviously we love it. We got in late in the day and check in was a breeze. Reception name tag said Trainee but he seemed knowledgeable, He told us the resort was at capacity & couldn't move us to a higher floor. Our room was in building 13, which probably had the worst view, but was close to The Scene bar. The room was in good repair and it looked like there was constant upkeep with maintenance carts & painting visible around the resort. All concerns, shampoo, pillows, dehumidifier were quickly taken care of. When using the app to make requests there was often a phone call within minutes to clarify. Food was all good. On the adult side Braza and Catch were both open for breakfast (same menu) to accommodate, and were well staffed. Mario, Hernan, Jesus & Manuel were all exceptional. The breakfast selection at Braza had lots to choose from with pastry, fruit, meat & cheese and a taco station, eggs, bacon, pancakes waffles and more. Lunch at Gusto or Catch was great, as was Guys Burgers. Blanca at the pool and at the adult scene bar was exceptional. She was quick and super helpful. Danial was also super helpful with umbrellas and towels. Tips - Put your pool towels in the provided bins when you are no longer going to use a lounger to free up seats.

This is a great resort. Fantastic food and facilities. More suitable evening entertainment would be appreciated on the adult side. Also the issue of sunbed reserving needs to be addressed. Particularly enjoyed Braza grill for breakfast and evenings. Manuel deserves a mention for his charming service :)

They lie to you about everything. Manager Issac of star class stated 2k refund and then held me hostage at the hotel threatening police if I didn't pay another 2k. This place is awful. I felt extremely uncomfortable. Stay far away from. So paid an extra 2k and then missed...

They lie to you about everything. Manager Issac of star class stated 2k refund and then held me hostage at the hotel threatening police if I didn't pay another 2k. This place is awful. I felt extremely uncomfortable. Stay far away from. So paid an extra 2k and then missed my flight for another 4600 lost . Stay far away they only care about up charging you. Nickel and dime you for everything . No reservations. Star class is a scam. If you want a reservation go at 5 pm and bribe the hostess with 20$ you will get anything you want. Absolute garbage show. Good luck. If you planned a trip get your money back

Our stay at Planet Hollywood Cancun was mostly enjoyable, but there were a couple of frustrating issues that made it less than perfect. One of the biggest disappointments was the struggle to find a lounge chair by the pool or on the beach. By as early as 7:30 AM, nearly...

Our stay at Planet Hollywood Cancun was mostly enjoyable, but there were a couple of frustrating issues that made it less than perfect. One of the biggest disappointments was the struggle to find a lounge chair by the pool or on the beach. By as early as 7:30 AM, nearly every chair was already “reserved” with a water bottle, towel, or some other random object yet no actual people were using them. It was incredibly frustrating to see so many empty chairs blocked off for hours while other guests searched for a place to sit. The resort really needs a better system to prevent this kind of chair hoarding or add sufficient quantity to accommodate all guests. In our second day at the resort, we were able to get a lounge chair at 5pm. Aside from that, the resort was satisfactory. The rooms were comfortable, but we did experience high humidity in ours, which made it a bit uncomfortable. When we requested to be relocated to a different room, the process was difficult and took longer than expected. Services and staff members are excellent, Very clean resort. Overall, Planet Hollywood Cancun has a lot of good qualities, but the lounge chair issue and room humidity problems made our stay less relaxing than it could have been. If they can improve these aspects, it would be a much better experience.

I must begin this review with a very warm Thank You to the amazing ARACELY who generously upgraded us to Star Class and all of the services that come with it. The Star Class team is in a league of their own and are always very attentive and more than...

I must begin this review with a very warm Thank You to the amazing ARACELY who generously upgraded us to Star Class and all of the services that come with it. The Star Class team is in a league of their own and are always very attentive and more than available to offer any assistance. ITAI was always available and ready to help, from helping me out with dinner reservation modifications to kindly reaching out to us via WhatsApp making sure we got home safe.... That is by far the best customer service i have ever seen. Thank You ITAI, you are the best!!!! This is our second stay in the last three years. Obviously, it goes without saying that if we decided to return, there are plenty of reasons why. We opted for a swim out room and we were very happy with our decision. Its very nice to end a fun filled day relaxing on the amazing Balinese style bed and being able to take a dip. Also quite cool at night. The resort is amazing and has tons of activities. It is huge but so well thought out that its easy access to everything onsite. We never had any issues making dinner reservations thanks to the App that is very user friendly. All restaurants are very good but my faves would have to be the Italian and the Steakhouse. We were very pleased with everyone paying extra attention and being very careful with my husbands seafood allergy. They always make sure to ask. We were also very pleased to meet the head of F&B,also a sommelier....EDGAR. What a gem of a man.He would always go out of his way to come see and talk to us when he could to make sure we were okay and that we were taken care of, AMAZING! Our mornings always started with an "a la carte" breakfast at Braza on the Adult side with the legend himself; HERNAN! Every single french Canadian would sit in his section because he speaks perfect " Quebecois ". Not to mention that he is impeccable at his craft. The rooms are perfection, very clean but can smell a little humid.A simple easy fix is to request a dehumidifier via the App which was a seamless experience in our case. Housekeeping came every day and our fridge was restocked all the time. The activities on site are endless for any age group. Wave runner, lazy river, tons of sports, pool activities, beach volleyball and an amazing gym. The beach was a dream, very well maintained without seaweed ( they clean it regularly ). We always managed to find loungers and umbrellas without getting up at 7 AM. The service at the beach was also impeccable. So... I must dive in to the only two points that aggravated my husband and it but would not stop us from going back. Lounger availability or lack there of around the pool.... Ridiculous nonsense. We only managed to spend one day at the pool since we were unable to access loungers. It is a mix of selfish folks hogging 4 when they are only 2, towels being set down and nobody ever showing up and lack of any type of system to manage such a situation. I have seen this on numerous resorts but it remains annoying. The other area in which there is room for improvement would be the entertainment at night.... The shows at the main Lobby are not great and there really is nothing to do but sit around. many people seemed to be aware of this because we saw a lot of games and cards being played. There is a disco but it remains empty until pretty late. So there you have it. Been there ( twice ) Done that ( twice ) Would go back anytime ( probably will ) Thanks so much Planet Hollywood1 You and your staff ROCK !!! PHABULOUS Tracy and Dom

I usually don’t write reviews, but I want to take a few minutes to express my sincere appreciation for the exceptional service provided by Yomelly and Jerry, my personal agents, during my recent stay at Planet Hollywood Cancún. Their dedication extended far beyond the typical duties associated with a personal...

I usually don’t write reviews, but I want to take a few minutes to express my sincere appreciation for the exceptional service provided by Yomelly and Jerry, my personal agents, during my recent stay at Planet Hollywood Cancún. Their dedication extended far beyond the typical duties associated with a personal agent. From the moment I arrived, they were on top of everything. They figured out what we liked (and even what my travel buddies needed!) before we even had to ask. They handled all the little things – making sure our room was perfect, setting up dinners and excursions, even anticipating our needs before we did. It was seriously seamless and so incredibly helpful. I remember one time I mentioned something I needed, and Yomelly just *snapped* into action and completely blew me away with how quickly and thoughtfully he handled it. It was that extra touch that made the whole vacation unforgettable. It wasn't just efficient; it felt genuinely luxurious and personal. It wasn't just a vacation, it was a pampered experience, thanks to them! I can't recommend your Star Class Personal Agent service highly enough – Yomelly and Jerry are stars!

We thoroughly enjoyed our stay at Planet Hollywood Cancun Adulting Scene. We wanted a place where we can do whatever we want and this resort and staff made it happen. Our butlers, Yomelly and Jerry, were absolutely phenomenal. All reservations and anything we needed was handled quickly and with impeccable...

We thoroughly enjoyed our stay at Planet Hollywood Cancun Adulting Scene. We wanted a place where we can do whatever we want and this resort and staff made it happen. Our butlers, Yomelly and Jerry, were absolutely phenomenal. All reservations and anything we needed was handled quickly and with impeccable service. Our favorite bar staff was at the Star Class pool, where we were served by The Punisher, El Chapo, and El Pajaro Loco. Of course, these are their nicknames, but it’s what I remembered. They made the trip very memorable and I’m very glad to have met the people we did. Truly grateful for a wonderful experience! Our room was amazing and clean at every moment. No details were missed. Our butlers set up an anniversary celebration in our room as a surprise and it was greatly appreciated. The grounds are impeccable and clean. We enjoyed every pool area that was adult friendly, loved Adult Scene pool, Star Class pool, and the lazy river. We also had the opportunity to join in a foam party at the pool, and a silent disco. All of the food I had was nothing short of amazing. I hope you enjoy it as much as we did!

Planet Hollywood Cancun Adult Section Review - March 8, 2025 In early March, my wife and I were looking forward to a much-needed getaway and after some careful consideration, we decided to proceed with our vacation to Planet Hollywood Cancun despite some ongoing concerns about travel. We’re so glad we...

Planet Hollywood Cancun Adult Section Review - March 8, 2025 In early March, my wife and I were looking forward to a much-needed getaway and after some careful consideration, we decided to proceed with our vacation to Planet Hollywood Cancun despite some ongoing concerns about travel. We’re so glad we made the choice to go – it was absolutely worth it. Resort Beauty From the moment we arrived at the resort, we were captivated by its beauty. The lush surroundings, modern architecture, and pristine grounds instantly made us feel we had made the right decision. Upon check-in, we were greeted warmly and given our room keys right away. The room itself was spacious, clean, and had a stunning view of the ocean. The bed was incredibly comfortable and the decor gave us an immediate feeling of relaxation and luxury. The bathroom had a large shower and dual sinks, making it perfect for a couple to get ready in the morning. Food Food was a huge concern for us going in, but let me tell you – every meal was an absolute delight. We couldn’t have asked for better. The resort offers four à la carte restaurants: Italian, French, Steakhouse, and Japanese. Each one had its own unique flavor, and while reservations were hard to get, a little extra effort ensured we didn’t miss out. Italian was a standout for us (though service was slow), but the Steakhouse and Japanese spots also impressed. The buffet had a nice variety, with the jerk chicken being a personal favorite. Pools + Ocean The pools at the resort were fantastic, each with different temperatures, which kept things refreshing. They were incredibly clean, and we enjoyed lounging by them while the kids had a blast with the poolside activities. We had no trouble getting drinks from the bar, which was a nice touch. As for the ocean, it was absolutely stunning. The snorkeling was some of the best I’ve experienced, with vibrant coral reefs and plenty of sea life to admire, including an octopus! The beach was rocky, but once you’re past the shallow waters, the snorkeling is unparalleled. Kids Though this trip was for adults, we couldn’t help but notice how well the resort caters to families. The kids’ section with water slides and the nearby entertainment area was well-designed. Additionally, the little shops around the area offered local goods at a fraction of the price you’d find in the markets. There was no pressure to buy, which we appreciated. First World Problems There were a couple of minor hiccups during our stay: The maid left our door unlocked, and while the hotel management responded promptly, it didn’t feel like they took the incident as seriously as they should have. Housekeeping was efficient but not always proactive. We had to ask for things like fresh towels or blankets, and while we tipped well, the service could’ve gone the extra mile. There’s also the infamous “island time,” meaning things tend to happen slowly, but honestly, it added to the relaxed vibe. Value The price was very reasonable for what we got, and I’d consider this closer to a 5-star experience, but it’s more like a solid 4.5 in my book. Great for couples looking for a luxurious experience without the 5-star price tag. Summary Room: Spacious, clean, comfortable – 5/5 Food: Best I’ve had on vacation, especially the Steakhouse and Japanese – 5/5 Service: Friendly staff, though sometimes slow – 4/5 Pools: Fun and refreshing, though a bit dirty at times – 4/5 Beach: Beautiful but chaotic with chair reservations – 3/5 Grounds: Amazing with daily activities, lazy river, and water park – 5/5 Entertainment: A few shows were great, but others were underwhelming, like the burlesque show, which felt out of place – 3/5 Overall Rating: 4.7/5 We had an unforgettable time at Planet Hollywood Cancun. The resort offers a great mix of relaxation and fun, and despite a few small flaws, it’s still a fantastic vacation spot for adults seeking both relaxation and adventure.

Service was fantastic. Food was good at most restaurants. Beach was nice but a lot of seaweed but that’s apart of nature nothing can be done about that. They cleaned the beach daily. The entertainment was ok but found it repetitive. The accommodations were great. Overall it was a great...

Service was fantastic. Food was good at most restaurants. Beach was nice but a lot of seaweed but that’s apart of nature nothing can be done about that. They cleaned the beach daily. The entertainment was ok but found it repetitive. The accommodations were great. Overall it was a great place to vacation for adults and families. Big shout out to Molly And Suzy our Butters for the week. Fantastic service.

Beautiful resort, very clean. The service was phenomenal. Best service I've ever had. Didier (Spiderman) was great. He brought us all our drinks while we relaxed on the beach & helped with anything we requested. I liked that they have staff at the beach and pool area that will take...

Beautiful resort, very clean. The service was phenomenal. Best service I've ever had. Didier (Spiderman) was great. He brought us all our drinks while we relaxed on the beach & helped with anything we requested. I liked that they have staff at the beach and pool area that will take your order for food & drinks while you get to relax. The food was fantastic..The seafood restaurant "catch" was amazing. The Indian restaurant & the Mexican restaurants were average. The buffet was good. The burger place is really good, especially the bacon burger! Very good drink selection. The blended mango margarita with Tajin is a must try. The Paloma is also good with a salt rim. Concierge service was phenomenal especially Marla. She & her colleagues booked an à la carte restaurant for us every night. They also created a WhatsApp group chat and anytime we need anything, we could message them and they would assist us. They said we were VIP because we booked through Expedia ? We had no idea. We actually booked through our RBC Avion. The beach was absolutely beautiful. The pools were nice as well. They would benefit from having more lounge chairs. There was plenty of space to have more and a lot of people looking for places to sit. They say that they don't condone people holding their chairs, but there were several chairs with towels clipped on every day. We spent a few hours at the pool/beach and no one arrived to utilize those spots. It would be nice if the staff paid more attention to that. Adults can't go down the waterslides 😂. Water was leaking from the ceiling in the bathroom across from the main buffet, and also in my room, we notified staff, and it was fixed promptly. The premier bar's coffee machine was not working for our entire stay. I was hoping to try out an espresso martini, but didn't get to. Overall I would 100% recommend this resort. Probably one of the nicest ones I've been to, the staff make the experience exceptional. Felt as though we had a butler even though we did not pay extra for one. I would not recommend upgrading to the star class. Didn’t seem worth it based on the service we got. The star class pool also looked smaller and lame. We spoke to a few people who had star class and they also felt the same. The star class restaurant was not available to us, but when we were at our adult pool, the staff that were serving us drinks, were also getting us food from that restaurant…so in reality you still have access. I will say don't get sucked into the presentation. My spouse and I went because they offered us a free spa day but because we didn't want to buy into the resorts chain, the the manager, for the presentations was quite rude to us. She said we wasted their time, and the lady who presented to us, could not afford to feed her family because of us?! It kinda killed the vibe, but after a couple lemon drops, we were happy again. The Burlesque show was nice, decent entertainment. If you order room service you have to be in the room or they won’t drop it off. I found that a little odd considering they would go in our room and leave water bottles and other items. The lazy river was a blast! Definitely always something to do and you won’t get bored. The gym was very nice and the pickle ball/tennis court/ basketball courts were fun. You do have to book those in advance, which we didn’t realize at first. They have an app that’s very user-friendly and you can book a lot through the app.

We just got back from staying for 4 nights adult scene star class. Great experience! Our butlers Angel and Edwar went above and beyond making our stay a fabulous experience! The food was good. Always seemed like there was some form of entertainment. The spa was amazing!

The restaurant Braza is extremely delicious, great food and service. Thank you to hostess Hannya and the waiter David. Thank you The variety of appetizers and all kind of yummy meats. Drinks and deserts are very good .👏❤️😃😀👏👏👏🎈🍎👍

We enjoyed nearly everything about this resort, food and room service was excellent. Be warned however: If you are not out around 6:00am to claim a pool chair, you won't be finding one available after you finish breakfast. There are not enough pool chairs for everyone at the resort, and...

We enjoyed nearly everything about this resort, food and room service was excellent. Be warned however: If you are not out around 6:00am to claim a pool chair, you won't be finding one available after you finish breakfast. There are not enough pool chairs for everyone at the resort, and because staff do not enforce the "no pool chair reservation" policy, you have to wake up bright and early to try and claim a chair. There are a number of empty seats everywhere such as in my photo, but they are all "claimed" with towels and books. Also, we were not allowed to open our sun umbrella when we did finally manage to find a chair the entire week we were there. It was a little windy but not dramatically (20km/h), and nobody was allowed to open their umbrellas for all the days we were here.

We had a great experience at Planet Hollywood Cancun. The food was great at every restaurant, the rooms were clean and the staff were very courteous and provided great service. Our butlers, Edwar and Angel, were top notch! They went above and beyond and were proactive in addressing all of...

We had a great experience at Planet Hollywood Cancun. The food was great at every restaurant, the rooms were clean and the staff were very courteous and provided great service. Our butlers, Edwar and Angel, were top notch! They went above and beyond and were proactive in addressing all of our needs. They were the cherry on top of a wonderful experience!

Had an excellent time at the Braza grill steakhouse, a spotlight on the adult side. Everything is truly wonderful. Carlos Ventura is amazing, he gets whatever you’d like to try from various types of steaks, chicken, lamb, pineapple to any drinks.

The resort is quite nice. Good to very good food and staff. The resort is starting to look a little beat up given its young age. The beach is beautiful!! The problem with this resort is that profit is totally placed before customer service. There are some real issues with...

The resort is quite nice. Good to very good food and staff. The resort is starting to look a little beat up given its young age. The beach is beautiful!! The problem with this resort is that profit is totally placed before customer service. There are some real issues with this resort: Real lack of shade around pools and on the beach. Lack of umbrellas, many are broken. This is easily fixed if the resort would spend money to purchase many more umbrellas and or palapas. Booking restaurants is a joke, the app is glitchy and you cannot get reservations without trying 30 times a day. Cannot get reservations and then walk into the restaurant to see it 75% empty. Lack of staff is the issue, Hire more staff! Loungers is insane here, the worst of any resort I have ever been to. You will need to be up by 6:30 or you will not get a chair. Easily fixed by more chairs when you over sell the resort. There is plenty of room to accommodate more chairs by the pool and on the beach. I watched Star class butlers take loungers away from the Adult pool to the Star class section. Nothing is enforced, people smoking in the pool, wearing bathing suits into sit down restaurants. The entertainment team promoted spring break behavior, encouraging excessive drinking, lewd behavior during contests. Talked about 69 being his favourite. Fun is great but this is supposed to be a five star, Marriott Autograph Resort. You will line up at the cafe all day everyday. There are even long lineups to get into the buffet. All due to lack of staff, no reason for it except to maximize profit!

The experience that I have here is when I asked the blower machine is not working.i call 2 times I expected to change to give one but no one give to me.secondly when I went to adult scene and one of the visitor to tell me that he paid the...

The experience that I have here is when I asked the blower machine is not working.i call 2 times I expected to change to give one but no one give to me.secondly when I went to adult scene and one of the visitor to tell me that he paid the chair.i complained but the butlers said to me I need to pay 150 dollars.all i know I paid already when we came here in Planet Hollywood and I know we are included for my package.i want to fix this things for all the vacation people here. But the name Luisa and Wicho they are very nice and friendly to us.They are the one to tell us everything what ever when we need to ask. And thank you also to the receptionist in the front.everything is good.i had so much fun and my husband.

Having a great time, only drawback is there is a lack of patio chairs for guests. Food is good at certain restaurants, buffet is hit it miss. Everyone is super friendly, and service overall was excellent. Helin specifically was super helpful!

We had an amazing time! Hard to find a chair at the adult pool but we enjoyed the lazy river and went to kids pool (even without kids) and still had a blast - no line at the bar hahah. Foods been awesome as well! Helien was fantastic and helped...

We had an amazing time! Hard to find a chair at the adult pool but we enjoyed the lazy river and went to kids pool (even without kids) and still had a blast - no line at the bar hahah. Foods been awesome as well! Helien was fantastic and helped us at the pool!

Room was great after we switched to one that didn’t smell like mold. Sand on the beach was great but the water was filthy. Drinks were hit and miss. Could tell the alcohol was cheap/watered down. Sugary drinks were great. Spa was awesome and Arleth was so helpful and friendly...

Room was great after we switched to one that didn’t smell like mold. Sand on the beach was great but the water was filthy. Drinks were hit and miss. Could tell the alcohol was cheap/watered down. Sugary drinks were great. Spa was awesome and Arleth was so helpful and friendly and the gym. Food was amazing and every restaurant we went to. Night entertainment was ok. Not many options, especially for adults.

Experience was excellent from the beginning. The staff here is very kind and accommodating! We have had a great time and are very impressed with the spa services as well! We loved our massages and hydrotherapy. The pool and drinks were great as well. Arleth was so helpful and knowledgeable...

Experience was excellent from the beginning. The staff here is very kind and accommodating! We have had a great time and are very impressed with the spa services as well! We loved our massages and hydrotherapy. The pool and drinks were great as well. Arleth was so helpful and knowledgeable in the gym! Gym was spacious and great for someone who likes to work out daily! Alma was helpful when we had issues with our room and resolved them the same night! Overall! Great food, service and time at PH Cancun!!

Ysmael at Gusto was the greatest and kindness server ever! He knew what I needed and brought them us. We had a great time with his perfect service at Gusto! The food is great and fresh, and people are very friendly. I definitely want to visit again and strongly recommended!...

Ysmael at Gusto was the greatest and kindness server ever! He knew what I needed and brought them us. We had a great time with his perfect service at Gusto! The food is great and fresh, and people are very friendly. I definitely want to visit again and strongly recommended! So far this is the best restaurant in PH!

This place is amazing and the staff is so generous and kind! The star of my visit was Joshua from guest services. He made mine and my finance experience so magical. The food was delicious and the drinks were great. The pool chairs do fill up fast but the swim...

This place is amazing and the staff is so generous and kind! The star of my visit was Joshua from guest services. He made mine and my finance experience so magical. The food was delicious and the drinks were great. The pool chairs do fill up fast but the swim up bar was very efficient.

Edwar and Angel made our stay a memorable one. We were lost the first day til these two butlers used What’sApp to communicate with us, this was very beneficial as we are deaf. They took care of everything, made all our dinner reservations, checked up on us daily. We have...

Edwar and Angel made our stay a memorable one. We were lost the first day til these two butlers used What’sApp to communicate with us, this was very beneficial as we are deaf. They took care of everything, made all our dinner reservations, checked up on us daily. We have enjoyed our swim out pool and cabanas in Cancun Sun, we loved the privacy. Also thank you to the maid and water boy keeping our room makeover and fridge filled.

The Italian restaurant Gusto at planet Hollywood was amazing. The perfect way to celebrate my birthday. All the waiters came out to sing Happy Birthday. Our server Ismael was so attentive throughout & the food was delicious! I also had one of the servers ding to me in Spanish in...

The Italian restaurant Gusto at planet Hollywood was amazing. The perfect way to celebrate my birthday. All the waiters came out to sing Happy Birthday. Our server Ismael was so attentive throughout & the food was delicious! I also had one of the servers ding to me in Spanish in what sounded like I could have been at an opera! Muchas Gracias!!!

We loved our trip! We were celebrating our 40th anniversary and decided to go to Cancun. Planet Hollywood was the perfect spot. The location was beautiful. Everyone from the wait staff in the restaurants, bartenders, pool attendants, pool wait staff and especially our attendants made us feel like we were...

We loved our trip! We were celebrating our 40th anniversary and decided to go to Cancun. Planet Hollywood was the perfect spot. The location was beautiful. Everyone from the wait staff in the restaurants, bartenders, pool attendants, pool wait staff and especially our attendants made us feel like we were the most important people. Yomelly, our personal assistant went above and beyond for us! Can’t wait to go back!

The Planet Hollywood Adult Scene was the most amazing holiday I have ever experienced! From the moment we arrived to the time we departed, we were looked after with 10+ Star Service. Our Butler’s Angel and Edwar were 1st Class and were at our beckoned call to provide anything we...

The Planet Hollywood Adult Scene was the most amazing holiday I have ever experienced! From the moment we arrived to the time we departed, we were looked after with 10+ Star Service. Our Butler’s Angel and Edwar were 1st Class and were at our beckoned call to provide anything we needed. They helped me provide the romantic setting on the beach for my proposal to my partner, with Edwar going above and beyond by purchasing roses for me on his day off! While Angel helped provide the finishing touches to our room on our return that evening! The hotel provides all different restaurants to suit all food tastes and the entertainment is second to none. The rooms are cleaned immaculately everyday and provide everything you could possibly need and more! It was definitely value for money and we were so sad to leave, but will definitely be going back soon!

Lovely italian restaurant Gusto, waiter Ysmael was fantastic looked after us very well. The restaurant is in a lovely location and the view from outside is beautiful. Great choice on the menu and food was lovely.we have been twice now and already booked to come back a third time.

One of the best resorts I've been! In the star section pool go in Aniha's section she was super efficient!!! Our 2 concierges Jerry & Yomelly made sure we were well taken care of. They made our stay incredible! Would go back in a minute!! Food was great, water so...

One of the best resorts I've been! In the star section pool go in Aniha's section she was super efficient!!! Our 2 concierges Jerry & Yomelly made sure we were well taken care of. They made our stay incredible! Would go back in a minute!! Food was great, water so blue!!!❤️❤️

2nd visit to PH in Cancun. Stayed in adult section, star class. Very big shout out to our butlers, Jerry and Yomelly. Unpacked for my wife, made all dinner reservations, decorated our room for anniversary, checked on us each day to see if we needed anything. Food very good- favorite...

2nd visit to PH in Cancun. Stayed in adult section, star class. Very big shout out to our butlers, Jerry and Yomelly. Unpacked for my wife, made all dinner reservations, decorated our room for anniversary, checked on us each day to see if we needed anything. Food very good- favorite was habachi grill. Enjoyed variety of 4 other choices. Property is very large and spread out so caution if walking difficulty. My wife did rent a ride on scooter and was very useful ($270 for the 5 days. Drinks were good and plentiful in many areas. Remember to tip even just a little, they really work hard to make it nice for you.

Visited first week in May 2025. Really Enjoyed it. Resort was exactly what we were looking for. We paid for Adults only star class. I would still take star class but not sure we needed the adult Only section. Depends what you are looking for. We don’t use the adults...

Visited first week in May 2025. Really Enjoyed it. Resort was exactly what we were looking for. We paid for Adults only star class. I would still take star class but not sure we needed the adult Only section. Depends what you are looking for. We don’t use the adults only pool. Always the star class Pool. But if you’re looking for a party vibe do adults only. Star class… the butlers were constantly texting and in my opinion not required. Great for booking restaurants but we didn’t need for anything else. We told them this and everyday still texting asking to meet up etc. Not for us but if you like this kind of service then make the most of them as they will go out their way to help etc The restaurants are great, some slightly better than others. Our favourite for dinner was Catch, breakfast probably The Shore. Lunch the sports bar. But we tried most of them. Remember some are star class/adult only. The room, we had a dehumidifier and it still smelled and felt slightly damp. It did not ruin our holiday. Day 1 they made it smell beautiful and disinfected but never again during our stay. Again it didn’t ruin our stay. Entertainment was in my opinion similar to most but the setting is great. A stage surrounded by couches and tables, restaurants and bars. It’s huge. There is so much to do for kids although I believe some of it you pay extra for. The grounds and beach and buildings are well cared for. The servers were always happy and helpful. We didn’t do excursions or leave resort. (We’ve done Cancun/hotel zone/Coco Bongos before) Overall I would definitely recommend this resort.

Excellent resort and butlers Edwar and Angel @ planet hollywood. The drinks and food were fantastic. I even snuck a few rides down the secret slide. We enjoyed the lazy river and spent much needed quality time with loved ones. The butlers made our trip easier with on the spot...

Excellent resort and butlers Edwar and Angel @ planet hollywood. The drinks and food were fantastic. I even snuck a few rides down the secret slide. We enjoyed the lazy river and spent much needed quality time with loved ones. The butlers made our trip easier with on the spot reservations for whatever we wanted

Ask for Edward and angel for you butlers they are excellent. Attentive and prompt. Communication was top notch Try the spa. It does not disappoint. The swim out room was private and provided romantic ambiance. Mere words cannot express what a wonderful vacation we had

Would highly recommend Planet Hollywood Adult Scene! A lovely welcome when checking in, room was just like pics when booking (and kept clean by Elias), bed was huge and super comfy, Balinese beds made up by our butler Edwar, view looking out to beach and beautiful turquoise sea, most food...

Would highly recommend Planet Hollywood Adult Scene! A lovely welcome when checking in, room was just like pics when booking (and kept clean by Elias), bed was huge and super comfy, Balinese beds made up by our butler Edwar, view looking out to beach and beautiful turquoise sea, most food in restaurants lush especially Braza Grill and Sultan, activities during day if you want to take part and evening entertainment! Shout out to our 2 butlers Angel and Edwar who helped make our holiday perfect, checking in daily and meeting up to ensure we were happy and if needed anything, booked all reservations and also helped my (now) fiancé with plans for the romantic proposal, Edwar picking up Roses on his day off and Angel escorting us to the romantic proposal venue on the beach, videoing the proposal and organising the surprise decorating of our room for our return. Can’t thank them enough 😊 , will be returning for sure

If it wasn't for our butlers Edwar and Angel the trip wouldn't be amazing! They were the best EVER! So thankful for everything they did for us!

Stay Away !!! Filthy swimming pool , no toilet paper in woman's bathroom at the pool and we told them and they didn't seem to care. The bartenders are told by the supervisor to serve only cheap alcohol. We paid for star class and received the worst class. They have...

Stay Away !!! Filthy swimming pool , no toilet paper in woman's bathroom at the pool and we told them and they didn't seem to care. The bartenders are told by the supervisor to serve only cheap alcohol. We paid for star class and received the worst class. They have the good alcohol in the cooler right under the counter and even though we upgraded we would have to get a supervisor involved and them all of sudden, we got the good stuff. We asked for ice for our room and room service told us to go the bar outside and get it ourselves. No one cleaned the pool for 3 days and you could see the algae. Very dirty resort. We have been to the RIU at least 15 times and had great service. This is the worst service I have ever had. There is much more , but you get the idea. Stay Away.

Just back from an amazing 10 days at Planet Hollywood Cancun. We had a swim up junior suite, star class adult scene. To be honest we were worried at first due to some of the negative reviews. However, only ever experienced great service throughout our stay. The room was very...

Just back from an amazing 10 days at Planet Hollywood Cancun. We had a swim up junior suite, star class adult scene. To be honest we were worried at first due to some of the negative reviews. However, only ever experienced great service throughout our stay. The room was very clean, cleaned throughly daily, shower was lovely and powerful. Air-con was great and kept the room at a nice temperature. Yes it was very humid, and on arrival the room felt a little damp, however this was sorted out but the very effective air conditioning. Also we knew when we booked that Mexico is a very hot and humid country so the humidity is to be expected. We absolutely loved the swim up room, was nice to relax in the privacy of our own space. Especially when the pool was busy. on the adult side, there were always beds available. The pools were lovely to relax in. On arrival we were greeted by Angel and Edwar, who were very attentive, checking in with us daily and updating in daily activities. Both responded very quickly to any requests we had and Angel arranged all our reservations at the onsite restaurants. Our favourite restaurants during our stay was the Stake, Mexican and Indian. Breakfast in the Adult scene was lovely, a wide choice of buffet continental and an A La Carte menu, offering cooked hot food, the French toast and waffle was my favourite. Our waiter we had most days Hernan was also great and very responsive. We experienced nothing but friendly and polite staff. Yes we did tip, not because we felt like we had to but, because the service we experienced was great and my view is, we would typically tip at a restaurant when eating out at home (so why not here). We didn’t watch much of the evening entertainment, as it’s not really our scene. However from what I could see the kids were having a great time. Staff were always cleaning and maintaining the grounds. beach was lovely soft sand, easily accessible. Lots of chairs and loungers available on the beech. We are well travelled and have stayed in some lovely hotels, yes this is not 5 star that you would expect, however this is a package holiday, and you pay for what you get. for what we paid, then hotel was great.

Currently here…. Been here 6 days and still have another week to go Let’s start with the positives When we first arrived we were greeted with a welcome drink we checked in which was very quick and easy and then we were shown to our to room The room is...

Currently here…. Been here 6 days and still have another week to go Let’s start with the positives When we first arrived we were greeted with a welcome drink we checked in which was very quick and easy and then we were shown to our to room The room is stunning, very spacious and kept immaculate we also have an amazing view so we are very impressed for the room The mini bar is stocked daily with a few cans of pop and some bottles of water nothing fancy but it does the job The grounds are stunning and extremely well kept The drinks are lovely and a wide variety to suit your holiday The food is great lots of options, very flavourful The app is easy to use to make your restaurant reservations and review each meal some restaurants fill up quickly so it’s always best to book in as far in advance as you can Most staff are very friendly and polite, the sales teams do get quite annoying by keeping asking if you want to book any extras but they dont pester you if you say no but they do ask every time you walk past them Beach is lovely, plenty of sun loungers but not too bough parasols and they can be a bit funny about getting you one The beach does get some seaweed but doesn’t spoil your day they do try to clean it up but half the time they are just pushing it from one end of the beach to the other Pools…. Well nothing positive to say about them but I’ll get to that in a minute Right the negatives!! I have a seafood/shellfish food allergy I advise every restaurant of this upon entering and obviously only order what I can eat but they cross contaminate all food and use all the same equipment and utensils to prepare and cook the food without washing or changing anything so I very day I have had an allergic reaction after eating at every restaurant I’m just lucky I haven’t had a major reaction that’s needed medical treatment luckily my tablets are keeping my symptoms at bay I have tried to eat at the buffet but before queuing for like nearly an hour I have any to see what is on offer and if I can eat any of it but they won’t let me look at the type of food that is on offer they say I need to queue before but if there’s nothing I can eat then obviously I don’t want to waste an hour of my time queuing for something I can’t have but the staff have been quite rude about this so in the end I have to order room service or eat crisps front the shop Must admit I didn’t expect this from a 5* resort! Next the pools ….. we are on the adult side and the pool is tiny for the amount of rooms they have you can never find a sun lounger and everyone is on top of each other, the pool is small that it’s crammed and not overly nice if you just want a dip to cool off The cabanas are over priced and again crowded and overlooking a crowded pool so still no privacy or quiet relaxing time in the pool after We did look at upgrading to a swim up room because of this but was quoted £2100 which was ridiculous so we probably won’t using the pools here for the rest of our stay which again lowers the experience and not sure hat you expect from a 5* resort The drinks.. now the drinks are lovely and quite strong which is what you want any whilst on holiday, but the bar staff don’t know any of the drinks menu so you very rarely get what you ask for and when I’ve show d them the menu they just look at you and say no idea much gets frustrating There are no straws used in resort which is great but with the frozen drinks they are need so we bought metal ones from the shop… overpriced but worth it There’s been times where bars or restaurants haven’t opened on time and when they do finally open they don’t have any drinks or any of the food on the menu which happened again today in the sports bar The coffee shop is the same, never has what you want and then only offers a very limited selection Very honest review and mixed feelings on the hat to make of the place once the novelty and fascination wore off when you first arrive and the cracks start appearing it does start to effect your experience If you want a relaxing holiday then this IS NOT the place for you I wouldn’t come back here as for me the negatives are building

Edwar and Angel did an amazing job of keeping up with everything we asked of them. It was a great getaway and my wife and I couldn’t have been more happy. We appreciate everything that they did for us!

Angel and Edwar ... Hands down the best butlers we have ever had on a trip! The resort needs more activities: little to none at the pools and after 5 the activities were a bore. No foam parties while there. Lazy river fountains didn't work all the time. A lot...

Angel and Edwar ... Hands down the best butlers we have ever had on a trip! The resort needs more activities: little to none at the pools and after 5 the activities were a bore. No foam parties while there. Lazy river fountains didn't work all the time. A lot of of the dinner staff was grumpy. We still had an amazing trip since we were not at work!