Paradisus Cancún

Fantastic vacation! Resort is clean, with several excellent restaraunts to choose from and really beautiful. All staff was absolutely amazing, but especially our concierge, Enrique. Enrique made reservations for us, contacted the shuttle service for us, and even decorated our room for our anniversary. This resort really was exceptional and...

Fantastic vacation! Resort is clean, with several excellent restaraunts to choose from and really beautiful. All staff was absolutely amazing, but especially our concierge, Enrique. Enrique made reservations for us, contacted the shuttle service for us, and even decorated our room for our anniversary. This resort really was exceptional and I look forward to going back!

We had a great time and a very nice hotel experience. Even though the hotel needs a renovation, (which they are closing this May for 9 months or more for renovation), it has been very well maintained. If I may suggest, here it goes: 1) more pool laughing beds. 2)...

We had a great time and a very nice hotel experience. Even though the hotel needs a renovation, (which they are closing this May for 9 months or more for renovation), it has been very well maintained. If I may suggest, here it goes: 1) more pool laughing beds. 2) the step that goes to the beach from the adults area it is too high and should have at least an additional one, it is needed for the old people. 3) Kitchens are far or small and food takes too long to be delivered and sometimes gets to the customer cold. 4) Additional bathrooms around the hotel as the few that currently exist, are always busy. 5) Increase the quality of the food for the dinner on Malva restaurant and the last one and very important, 6) in the adults area, lots of young people, looked like teenagers and they do a lot of noise during the night. Maybe there were from the spring break or from one of the weddings, but this was very inconvenient. This is something that needs to be addressed, I even saw security being called for them. All employees are very polite and always willing to help. I want to point out for the circle concierge for the adults area Rodolfo Medina, extremely polite, always attentive, fast response to our requests. Rodolfo is indeed a 100% extraordinary/outstanding employee. Thank you Rodolfo, was a great pleasure meeting you.

I had a great experience. Great customer service. Christian from concierge was great help, did his best to fit us and get us reservations. Spa was really great Tania and leanor were the best. The place is really amazing. The view is mind blowing we spend our anniversary there. We...

I had a great experience. Great customer service. Christian from concierge was great help, did his best to fit us and get us reservations. Spa was really great Tania and leanor were the best. The place is really amazing. The view is mind blowing we spend our anniversary there. We had a blast. Gloria from wedding department is always awesome and helpful. We had our wedding last year and she did help us made our day special. All the team parties are the best.

Staff was amazing we loved our pool guy Oscar and our concierge Christian was so very helpful. Rooms could use some updating which is starting in June of this year. Ocean was beautiful on the white sandy beach infront of the resort. Everyone was very friendly and helpful.

Excellent customer service, good hotel facilities and very friendly staff. Melia Paradisus Cancun it's excellent options to take vacation in Mexico. If you need to take a break from the hustle and bustle of the city, Melia Paradisus Cancun is an excellent option.

Our Concierge Christian was absolutely amazing and went out of his way to take great care of us! ❤️ The resort was Beautiful! The Sante restaurant was fantastic for Breakfast & Lunch with a gorgeous ocean view. I would Love to come back again, & see the resort after the...

Our Concierge Christian was absolutely amazing and went out of his way to take great care of us! ❤️ The resort was Beautiful! The Sante restaurant was fantastic for Breakfast & Lunch with a gorgeous ocean view. I would Love to come back again, & see the resort after the upcoming renovations.

My wife and I went to Paradisus Cancun in December to celebrate our anniversary. I am a Melia Circle Infinite Black Member. We always stay at this hotel because of the beach, food and excellent customer service. I can’t wait to come back by the end of this month with...

My wife and I went to Paradisus Cancun in December to celebrate our anniversary. I am a Melia Circle Infinite Black Member. We always stay at this hotel because of the beach, food and excellent customer service. I can’t wait to come back by the end of this month with my family to celebrate my 50th birthday. I am writing this review to emphasize my gratitude to the following staff. Thank you for everything! Eduardo - Sal Steak waiter Gabriela Flores- Sante / bar reception Jesus Canche - Capella Giovanni Altamirano - Food & Beverage Manager Rafael Chavez - Capella Restaurant Manager Vilma - Housekeeper Armando Uh Hoil - Blue Agave waiter Iran Cervantes- Head Somelier Alejandro Diosdado - Lemonfish waiter Daniel Galvan - Sal Steak Manager Ignacio - Sal Steak waiter Stephanie Villaroel - Sal Steak front desk Leo - Yhi Spa Massage

Another good experience with Cancun Paradisus. We celebrated in this resort our 30 Anniversary last year and we had best time during our vacation. We decided to come back this year to celebrate our 31 Anniversary in this resort and we had a really great vacation time. We chose again...

Another good experience with Cancun Paradisus. We celebrated in this resort our 30 Anniversary last year and we had best time during our vacation. We decided to come back this year to celebrate our 31 Anniversary in this resort and we had a really great vacation time. We chose again for adult only and enjoyed every days with private pool and private beach .Very friendly, helpful staff. Specially our concierge Enrique , he is a fantastic , he really made our vacation the best vacation in our life ,he gave us all information about pool and restaurant rules , he reserved for us dinners in restaurants for every days during our stay , every morning he sent us resort activities information what was very helpful , he showing up few times per day to make sure we had good time, thanks to him our vacation was amazing , full with enjoying and relaxing , also Enrique decorated our room for our anniversary and provide a champagne and cake few times during our stay THANK YOU VERY MUCH ENRIQUE FOR YOUR EXELENT SERVICE !!!. The pool service amazing !!! Thanks to pool concierges David and Victor we had two days in row cabana , after that they putted us on waiting list and for almost every day during our stay we had cabana what made our vacation perfect. We enjoyed every day with unlimited drinks and delicious food in restaurants . We loved Cancun Paradisus!!! Beautiful, relaxing resort with amazing restaurants and shows ! Definitely will be back and we highly recommend this resort to everyone who looking to have nice and enjoyable vacation.

We had an absolutely fantastic time! The room and the view of the Caribbean was perfect. Restaurant choice was great and meal portion size was not huge which I appreciate. Finally, our "Butler" Enrique was amazing! So helpful and friendly!

I have a booking to Paradisus Cancun May3-May10. Should I still expect the best ? If the Hotel is closing at the end of May. Hopefully, the hotel is still fully functioning. I have been to this hotel a few times already, and every time I have had a positive...

I have a booking to Paradisus Cancun May3-May10. Should I still expect the best ? If the Hotel is closing at the end of May. Hopefully, the hotel is still fully functioning. I have been to this hotel a few times already, and every time I have had a positive experience at the end.

We returned from 10 fabulous days in the Reserve part of the Melia Paradisus, Cancun on 20 March. We had a Suite with Ocean View (Rm 5123) which we thoroughly enjoyed although the planned closure from May for a total refurbishment is definitely due! Our holiday was totally enhanced by...

We returned from 10 fabulous days in the Reserve part of the Melia Paradisus, Cancun on 20 March. We had a Suite with Ocean View (Rm 5123) which we thoroughly enjoyed although the planned closure from May for a total refurbishment is definitely due! Our holiday was totally enhanced by the Melia Staff experience. The service, friendliness and professionalism was unbeatable. All the staff at the Melia Paradisus Cancun were excellent but there are some who deserve a special mention. Enrique was our personal concierge and it would have been impossible to have had anyone better. Being British our cups of tea are essential (!) and Enrique located a kettle for us as well as fresh milk. He also managed to obtain feather pillows from housekeeping which was a big help to me. Enrique made all our restaurant bookings, not such an easy task as it sounds! He did everything with a warm smile and such friendliness and professionalism. He even surprised us on our departure to say Goodbye, I have to say that we’ve missed him since we arrived home! We were checked in and out at the Reserve Reception by Oscar. He was also very helpful, professional and friendly and we wish him well as he leaves Melia, Cancun. Breakfast in the Reserve area was lovely with excellent choices and quality. Lorena served us almost every morning and she made our day! Her efficiency, friendliness, professionalism and SMILE (!) impressed us so much! She also served us in Sante at lunchtime. David at the Reserve Swimming Pool also deserves a special mention. He was so helpful and friendly, checking everything was ok for us every day. I miss seeing his many photographs of the beautiful wild life at the resort and beach. We enjoyed dinner at the Restaurant SAL on two occasions and were made very welcome by Daniel and our 2 fabulous waiters, Leo and Ignacio, who were so friendly, professional and efficient. Everyone we met from Housekeeping was also very friendly and helpful. In fact we found all the Melia staff more than helpful, friendly and cheerful. They are a credit to the Melia Group. We hope to return in March 2026 to see the completed Hotel Refurbishment (and hopefully many of the same staff!) and look forward to an equally exceptional experience.

We spent 10 wonderful days in the Reserve Section at the Melia Paradisus between 10 & 20 March. Despite the planned refurbishment and closure scheduled for May this did not affect our enjoyment. We had a Suite with Ocean View which we found really good, despite the obvious need for...

We spent 10 wonderful days in the Reserve Section at the Melia Paradisus between 10 & 20 March. Despite the planned refurbishment and closure scheduled for May this did not affect our enjoyment. We had a Suite with Ocean View which we found really good, despite the obvious need for an upgrade. As with any hotel the experience relies mostly on the Staff and the service they provide. You can have the most luxurious hotel in the world but without great staff the experience can be poor. The experience started before we arrived when I contacted Emmanuel. The Supervisor of the Personal Concierges, who was extremely helpful in answering all our pre-arrival questions. All the staff at the Melia Paradisus Cancun are excellent but I would like mention some in particular. First and foremost is Enrique, our personal concierge who was absolutely fantastic. Apart from his excellent Customer/Hospitality skills there was absolutely nothing he could have done more to make our stay more special; a true asset to Melia. Check-in and Check-out at the Reserve Reception were both done with Oscar who was very friendly and informative. Breakfast in the Reserve inside bar/restaurant area was really relaxed and the service we received from Lorena each morning was excellent both in terms of friendliness and efficiency. In the evening Julio always ensured I had my favourite drink/nightcap The staff at the Reserve Swimming Pool were very helpful. David was especially friendly and helpful and made all our days at the Pool very relaxing and enjoyable. The 2 dinners we had at the Restaurant 'SAL' were made really special by the Head Waiter Daniel and more especially our 2 waiters Leo and Ignacio who were both 100% Professional in their efficiency knowledge and friendliness. We definitely plan to return in March 2026 when the Refurbishments have been completed and look forward to an equally exceptional experience.

I am currently having diner at Sante, the Reserve restaurant, no kids. We’ve been here for a week. Ocean front reserve suite. I could not be happier. My only criticism is the food. It can be great or it can be meh. Our concierge is fantastic. I am going home...

I am currently having diner at Sante, the Reserve restaurant, no kids. We’ve been here for a week. Ocean front reserve suite. I could not be happier. My only criticism is the food. It can be great or it can be meh. Our concierge is fantastic. I am going home brown and well-rested.

I've been to paradisus cancun many times and enjoy visiting the spa. I had an excellent massage with Teresita at YHI spa. It was so relaxing and she has great flow. The hydrotherapy was nice. I highly recommend visiting the spa during your trip.

We had the absolute pleasure of having Christian as our concierge during our stay at Paradisus Cancun, and WOW—he truly went above and beyond to make us feel like royalty! From the moment we arrived, he took care of all our reservations, checked in with us daily via text, and...

We had the absolute pleasure of having Christian as our concierge during our stay at Paradisus Cancun, and WOW—he truly went above and beyond to make us feel like royalty! From the moment we arrived, he took care of all our reservations, checked in with us daily via text, and made sure we were always in the loop with what was happening around the resort. He even steamed our outfits for the wedding we were in, brought us surprise treats like champagne and chocolate-covered strawberries, and regularly stopped by to see if we needed anything. His professionalism, kindness, and attention to every little detail made us feel like we were staying with family. We had never stayed at this resort before, but we’re so grateful for Christian he was a huge part of why our experience was so memorable. Honestly, he should be working at a 5+ star resort—he’s that exceptional! Even after the trip, we still keep in touch. If you're reading this, Majestic Elegance—steal him!! 😄 Thank you again, Christian! You made our trip unforgettable.

Excellent location with a beautiful beach front position, bus stop on the main road and lots of taxis available if you fancy sightseeing. Team members are attentive and friendly. The check in process was rather long due to information from our booking not being transferred correctly- which in no way...

Excellent location with a beautiful beach front position, bus stop on the main road and lots of taxis available if you fancy sightseeing. Team members are attentive and friendly. The check in process was rather long due to information from our booking not being transferred correctly- which in no way was the fault of the young lady checking us in at the level. Would have been nice to be offered a chilled drink on our arrival! We had a sea view room which was gorgeous waking up to this and the over all size of the room was good but definitely needs some upgrades, with splatters of something on the walls, tatty furniture and fruit platter on the table that had obviously been sitting there for a while as the fruit had become dry. Shower which does not drain properly and ends up all over the bathroom floor. Definitely well worth upgrading to level as you have your own bar/lounge/breakfast area exclusively for the level guest only. Use of the Bali bed and sun loungers, you need to book Bali beds through your concierge and then go on the waiting list. The amount of these available is very limited, also a severe shortage of parasols. A special thank you to Enrique our concierge, Lorena and Luis for their attentive service during breakfast. Julio for his excellent bar and cocktail making skills. Jacob for looking after us by the adults only poolside and also looking after Daisy.

Antolino was a great server! Tacos were amazing especially the Langua! The restaurant was comfortable and clean. The Mojito and Margaritas were great. We had one of each of the tacos to experience every flavor they had to offer. We will be here again!

Everything was amazing, our private concierge Christian took care of us and made sure we had everything we needed. Definitely relaxing and the food was amazing. We will highly recommend this to especially the adult reserve if you need that private time

Have been visiting Cancun for 10 years and this was our first visit to Paradisus. We will be going back even if it is a little out of our budget. We stayed in the Reserve which is adults only and suggest this for those of you that have no children....

Have been visiting Cancun for 10 years and this was our first visit to Paradisus. We will be going back even if it is a little out of our budget. We stayed in the Reserve which is adults only and suggest this for those of you that have no children. Check in was a breeze you pay an $18 sanitation fee but they all charge that now. At the Reserve you have your own butler/concierge that will contact you through the What’s App and they will make your reservations at the restaurants and get you set up on whatever you are searching for. Jose was ours and he was on it, contacted us everyday throughout our stay even on his day off to make sure we taken care of. We had an Ocean side view room which was heavenly waking up to in the morning. Wife and I played golf at their little 9 hole course on the resort. It’s a little rough so don’t expect perfection. For $37 (cash only) they give you rental clubs, tees and balls. Theirs pools (3 of them) are huge. At the reserve pool we met David and Victor and they took care of us. You are entitled to 2 beds poolside during your stay but your concierge needs to get you signed up. Now everyday that you don’t have a bed, but would like one (highly suggest), you need to get your name on the waiting list between 8:30 and 9am and be there at around 11 and they will call out names for the beds that are available for those that had reserved one but didn’t show up to claim them. The poolside beds are nice and well taken care of with outlets for charging your electronics. We ate at Sal steak house, Flora, Blue Agave, Ciello and Cappella. All were good but the Steak house was the Best. The buffet was the Best that we had ever experienced while staying in Cancun. A huge variety and the food was fresh and hot. The staff at the resort from top to bottom was gracious and they all always greeted you with an Hola and a smile and I mean everyone all the time. Valeria was our server most of the time at Santa (reserve restaurant) and she was fabulous. Popsicles in the lobby, an hour of free Hydrotherapy, coffee bars/dessert and fruit bars…this place lacked of nothing. The interior of this resort is tropical with vines hanging down from the very top in each area. The scents are plentiful and different throughout the inside of the resort and the sounds of the water features are very tranquil. The paradisus is 30 years old but is well taken care of and unfortunately the Reserve will be closed for renovations for up to a year starting in a month or two. The last thing I will say is that I have never had a better experience at a resort Cancun. The Staff all looked like they really enjoyed being there and taking care of the guests. That says a lot for the Managerial staff at Paradisus.

This is probably the most beautiful resort in my opinion on the hotel strip, the beach is beautiful and the grounds and buildings are exceptional, absolutely stunning interiors very clean and well staffed. I recommend the adults only section if you can, the Bali beds at the pool are amazing...

This is probably the most beautiful resort in my opinion on the hotel strip, the beach is beautiful and the grounds and buildings are exceptional, absolutely stunning interiors very clean and well staffed. I recommend the adults only section if you can, the Bali beds at the pool are amazing with food and drink service honestly I can’t say enough just exceeded expectations and we travel a couple of times a year. I have to give a special mention to our concierge Manuel who went above and beyond to make our experience wonderful! One note that isn’t a big deal but several guests said the same, restaurant reservations and shows are late and you can’t get any drinks after 11 PM so I would have liked a late night adults only bar or disco, after dinner and a nap it’s nice to have the option, that would be my only recommendation! But definitely recommend this resort

5 stars to Enrique, our concierge. That man is a gem! He made sure we had reservations at every restaurant we wanted to eat at, at the time we requested. He had some nice treats and surprises waiting for us in our room at least 3 days out of the...

5 stars to Enrique, our concierge. That man is a gem! He made sure we had reservations at every restaurant we wanted to eat at, at the time we requested. He had some nice treats and surprises waiting for us in our room at least 3 days out of the week we were there (which was a complete surprise to us). He was very friendly, polite, and just an all around pleasure to deal with. He made sure we had everything we needed all week long, and always had a smile on his face. We're seriously considering returning when their renovations are complete. If we do, I sincerely hope he is there so we can request him as our concierge again. He made everything easy, we just had to show up. My overall experience was amazing. A quick shout out to David and Victor at the Bali bed booth . Those two fellas rocked the house as well.

Great hotel for a quick Cancun getaway. Amazing food and a great choice of places to eat. Beautiful beach and pool areas. Would recommend couples upgrading to “The Reserve” for private food and drink area and a quieter hotel room. Super quick access to the airport.

I recommend the reserve for those traveling without adults which comes with a concierge. Enrique was a great concierge! He was proactive about reservations and sent daily activities which planning very easy. The reserve pool was very relaxing. The food quality varied based on the restaurant.

Trip went smoothly thanks to Enrique who was fabulous, he went above and beyond to make sure we were comfortable and happy during our stay, cannot recommend having him as a concierge more. he made sure we had an absolutely wonderful time and was so attentive.