All-Inclusive
Adult-Only
Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxury offerings, and ahead-of-the-curve amenities. Pristine tropical gardens shine against the backdrop of the azure blue waters of the Caribbean. Every detail of our high end hacienda-inspired resort is built to provide an unmatched experience in relaxation and enjoyment in the heart of Mexico’s Riviera Maya. All-suite accommodations, the gorgeous Miilé Spa, and an array of enticing restaurants and bars provide an extraordinary resort stay.
On-Property Dining:
9 irresistible All Inclusive international dining options, 1 buffet restaurant, 1 beach snack grill, and 11 bars to choose from, all of which are included with your stay.
Reservations are not required for dinner. Spa cuisine in all meals and vegetarian menu available in all restaurants for dinner.
Breakfast/Lunch Dress Code: Casual
Dinner Dress Code: Casual Elegance.
In-Room Amenities:
A choice of five upscale suite concepts: ocean view, swim up, rooftop, and imperial suites. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico’s coast.
All of our suites feature indoor and outdoor living spaces that flow seamlessly throughout the suite, an abundance of natural lighting, and clean, modern finishes.
On-Site Amenities:
*Additional costs may apply.
Local Attractions:
The Excellence Riviera Cancun was praised by honeymooners and romantic travelers for its exceptional service, beautiful resort layout, and high-quality food. Many reviews highlighted the outstanding staff, who went above and beyond to ensure guests had a memorable and relaxing stay. Several visitors enjoyed the personalized attention from the wedding coordinator, Elizabeth, who made their wedding day stress-free and spectacular. The variety of dining options, from Indian cuisine at Basmati to French dishes at Chez Isabelle, delighted many guests. Visitors were also impressed with the cleanliness of the resort, the abundance of beach towels, the variety of entertainment options, and the quality of drinks. The spa was a highlight for many, offering relaxing experiences like couples massages. Overall, the resort was praised for creating a welcoming and comfortable atmosphere that made guests want to return year after year.
When we decided to have a destination wedding, I must admit we were a little nervous. However, Excellence sets you up with a fantastic team to make your special day stress-free. We were lucky enough to have Elizabeth Calderon on our team, and she is truly a superstar. I don't...
Read Full ReviewStayed at ERC for our 3rd time since 2019. Our length of the stay was 8 nights in February. Overall, we like the resort, but as many have recently commented its age is starting to show. We usually book club level ocean front, but with recent price hikes opted for...
Read Full ReviewAfter 11 trips to Excellence Resorts in Mexico and the Dominican Republic, I'm sorry to say that this trip was the last for us. We have been spending our vacations at the Excellence resorts at least once and sometimes twice a year since 2017. We have always enjoyed ourselves and...
Read Full ReviewWe visited ERC with another couple and had a amazing week. Great food at every restaurant, service was exceptional, and beach was wonderful. Had been to EPC a few years ago and that is a great resort, but would say that ERC is even better. EPC has probably a better...
Read Full ReviewLino and Gustavo were amazing! The food was honestly okay, nothing crazy good. It always looked way prettier than it tasted. But the drinks were amazing! Service was amazing. The room was nice, just a bit older. I wish the bathroom and toilet had a proper door though for some...
Read Full ReviewWe had a great time and will be back next year. We booked 5 nights (March 2025)directly with the hotel and received Seasons airport transportation as a result. Navigating the Cancun Airport wasn’t bad or hard. Once outside, we followed instructions in our Season email to find the representative. We...
Read Full ReviewWe decided to celebrate our birthdays this year with a quick 4 day visit to ERC . Our 2nd visit there and 8th visit to an Excellence Brand resort . Needless to say we love this brand. We had a later flight as we arrived in Cancun around 9:00 ,...
Read Full ReviewMy husband and I visited Excellence Riviera Cancun for our 28th wedding anniversary from January 18th - 24th, 2025. (My review is delayed due to family health issues when we returned home.) This was our ninth stay at Excellence properties and our sixth stay in a row at ERC. This...
Read Full ReviewMy partner and I researched a lot of resorts in the Cancun Riviera Maya area, as we have never been before. The overwhelming number of positive reviews for the Excellence compelled us to book with them, but I still remained skeptical prior to our trip as it seemed almost too...
Read Full ReviewMy husband and I stayed for one week at ERC. It is our 4th time at the property. The staff was very welcoming from the moment we stepped out of the car. Check in was smoothe and our room was ready right away. The room was lovely with a view...
Read Full ReviewWe have been many times to this resort in the Cancun area and keep coming back. Yes, the food is great, the resort layout is perfect...but in the end, it is the staff. Their caring attitudes and willingness to go out of their way is beyond words. After 14 years,...
Read Full ReviewThis Excellence resort is great. A great place to get away with your spouse and friends. Food, atmosphere, and staff were top notch. The staff was awesome. Especially entertainment staffer, Angelo. He lead us on a great bike tour into the city of Puerto Morelos and lead entertainment at the...
Read Full ReviewWhere do I start. We had a fantastic time throughout the duration of our stay. The service was very quick and pleasant. The restaurants did sometimes have a wait but typically there was an event taking place that you could join while you waited. My favorite was Aroma, the coffee...
Read Full ReviewMy boyfriend and I had the pleasure of taking a pickleball lesson with Alexis during our stay, and it was truly an exceptional experience. Alexis is not only knowledgeable and professional, but also patient and encouraging. He explained the fundamentals clearly, made the lesson engaging, and created an environment that...
Read Full ReviewFrom the moment we arrived, Riviera Cancun impressed my wife and I, but the dining set it apart from any place we’ve ever vacationed. The heart and highlight of this review is: staff. None of it would be possible without all the staff. They are the incredible people in front...
Read Full ReviewWe absolutely love this resort! So many wonderful staff members make it great! They are very attentive, kind and go above and beyond to make your stay special. We had issues at check in that Rosa expertly corrected for us. Antonio is the absolute best waiter poolside…. Seriously the best!...
Read Full ReviewWe had a wonderful week at Excellence Riviera for my birthday. The staff was wonderful and we loved our swim out room. I want to highlight some of the staff that made our stay extra special! The entertainment team was top notch and a lot of fun. I enjoyed the...
Read Full ReviewExcellence Riviera Maya: August 13-18 2025 (5 nights, Room 1103) Pre-review Notes: This is our third visit to Excellence Riviera Cancun. This is our first booking directly via the Excellence rewards website (rewards.theexcellencecollection.com). I regularly read many of the most recent reviews on Tripadvisor prior to each booking. Expedia rates...
Read Full ReviewThe resort was excellent. Food was great, everything was clean and well organized. Staff was amazing! Especially Mark, Angelo, Adrian, and Diana. Super engaging with guests and made sure we all had a great time.
Angelo and Diana, weres amazing entertainment hosts! They made our pool and beach experiences so fun. 2 thumbs up to them.