Planet Hollywood Cancun, An Autograph Collection

After worrying we’d booked the wrong hotel, turned out to be a great holiday! Not without some issues, the humidity & mould smell in the room was overwhelming but we were moved to a room in a block of our choice & given a cabana for the day to compensate....

After worrying we’d booked the wrong hotel, turned out to be a great holiday! Not without some issues, the humidity & mould smell in the room was overwhelming but we were moved to a room in a block of our choice & given a cabana for the day to compensate. Huge shout out to Itai from guest services who really did go above & beyond to help & ensure we were happy. Sorted the room, a dehumidifier and arranged a birthday surprise for me. No, there’s not enough sun-beds but really, who cares.. you’re on holiday and spend most of the time in the pool/beach anyway. It would be good to have it monitored in some way as is annoying to get up save a bed, go for breakfast, only for your stuff to be moved/taken. Wasn’t happy about my towel pegs being taken but they were £2 from home bargains so won’t lose any sleep over it.. We were in the Adult Scene, not star class but honestly don’t think it made a difference. We didn’t really have any issues booking restaurants, couple of times no availability but didn’t let that bother us too much, though will say Buffet was a bit hit & miss, quite repetitive but that’s more of a personal thing, my husband eats anything he didn’t complain. Braza breakfast was great, Catch good for both lunch & dinner. Sunset strip really lovely, Gusto preferred lunch but not keen on Guy’s burgers. Definitely our favourite was Teppanyaki great food & vibe.

We went as a couple to the family side for seven days. We had a great time. The resort is very clean, and the beds are super comfortable (I was in building 25). Room was clean, bed very comfortable and Big, the house lady was Always very concidering of our...

We went as a couple to the family side for seven days. We had a great time. The resort is very clean, and the beds are super comfortable (I was in building 25). Room was clean, bed very comfortable and Big, the house lady was Always very concidering of our needs. The only issue was the humidity in the room—it was so damp that the sheets and floor felt wet. We requested a dehumidifier twice, but unfortunately, we never received one. They were probably all taken, and the adult section likely gets priority since they pay more.The Star Class section seems to offer more options and restaurants. The food was very good, even at the buffet. At the buffet, Felipe is a very gentlemanly waiter who provides excellent service at all times. The small café serves great coffee and pastries. However, there aren't enough employees, so it can take a long time. I’m not someone who is in a rush, but sometimes the wait can be up to 30 minutes. This is due to the specialty coffee spot, and with over 2,000 people on the resort, it can get quite busy. The ice creme is very good. Our favorite restaurant was the Steakhouse with NEO, who provided excellent service. Next, we enjoyed the sushi place, the Japanese, Italian, and Mexican restaurants. Our least favorite was the Indian restaurant—it had limited options and was too spicy for our taste. We were able to get 6 days on 7 for restaurant, but took us 2 days to understand the concept. I suggest to have a bit more information on it and also that you can reserve for the special buffet outside that we figred out 5 days after :) We are more into the beach, and we were well taken care of by employees, chairs are always availible, It was always clean, except when some people left their trash, the staff was quick to clean up after lazy guests. On the poolside, there was a real lack of chairs—they were all taken by 6 AM! Yet, there was a large empty sandy area where they could have placed hundreds of extra chairs. It truly felt like wasted space. LOve the chaires in the pool. Great Area when you are willing to not be in a chair alla day long The only downside of the place was that it coincided with American Spring Break. There were a lot of young people, around a hundred 19-year-olds, who seemed to have never consumed alcohol before and were partying non-stop. Access to the bar and certain amenities was difficult because they took over everything without considering others.It was a bit irritating. On the adult side, there were no issues. I just think they could have realized they weren’t the only ones on the resort. Overall, I still loved my stay. If I were to do it again, I would choose the Star Class side.

Just got back from a five night stay with another couple. Had a wonderful time! Resort was so clean, rooms were perfect. We had ocean front view. Not humid, although our butlers did bring dehumidifier-even though we didn’t request one. Highly recommend spending extra money on Star Class. The extra...

Just got back from a five night stay with another couple. Had a wonderful time! Resort was so clean, rooms were perfect. We had ocean front view. Not humid, although our butlers did bring dehumidifier-even though we didn’t request one. Highly recommend spending extra money on Star Class. The extra special treatment is well worth the cost. Food was good in restaurants. Breakfast buffet was good- your typical all inclusive breakfast. Dinner buffet- not our fav. Guys burgers, pizza and Star Class bar food were great! Adult pool was always fun! Lots of activities. Already planning return in November with kids!

I absolutely love the hotel. All of the staff are really helpful and friendly. The gym is exceptionally well equipped. Definitely the best hotel gym I've been to as it literally has everything you need and the equipment is very well maintained. Arleth is always smiling and helpful. Myself and...

I absolutely love the hotel. All of the staff are really helpful and friendly. The gym is exceptionally well equipped. Definitely the best hotel gym I've been to as it literally has everything you need and the equipment is very well maintained. Arleth is always smiling and helpful. Myself and my wife have really enjoyed the shows and the food at the restaurants. There is so much to do here for both adults and children so you can't possibly not enjoy yourself and be entertained throughout your stay. I would highly recommend this hotel if you are travelling to Cancun.

Food was excellent/top notch! Lot's of restaurants and easy to book thru the app. The service in the a la carte was great but very slow in the buffet> Drinks - house wine was great. Other options were good but not a lot of premium alcohol options unless you paid...

Food was excellent/top notch! Lot's of restaurants and easy to book thru the app. The service in the a la carte was great but very slow in the buffet> Drinks - house wine was great. Other options were good but not a lot of premium alcohol options unless you paid extra to be in the "Star" class room. Room - pretty spacious but nothing special considering this is 5 star and we were in the Adult Scene area. Pillows could have been better and a bath tub in the bathroom. The resort looks a bit worn out considering its fairly new. Grounds - clean and well laid out but not a lot of security patrolling especially at night. Adult Scene - the minimum age should be 25. There were so many 18-20 yrs old on spring break partying until 3 am, being loud and obnoxious at the pool. It seem the hotel really advertised the resort to this crowd which I was not aware at time of booking. Beach - very nice, but it needs to be cleaned up and raked more. Additional chairs and umbrellas are also needed. There should also be a food option right on the beach and more waiters. Pools - all pools on both family and adult side were packed! It was impossible to find a chair or shade even though there is plenty of space for more. It seems the resort wanted people to rent the cabanas or bali beds at 300 and 150 US respectively. That is way to much when we already paid 5,000 for two people. The bali beds at least should be free and some patrolling by hotel staff to ensure people aren't leaving their towels for the entire day and not using the beds/chairs. Entertainment - hit and miss but we don't care too much about it. Resort credits - these were really coupons to get you to spend more money. False advertisement in my opinion. Overall the resort was nice but not staffed for spring break. Also the resort should disclose on their website that they accept spring break groups as this is determining factors for some, like us. We are in our 40s and there many that age or older who did not enjoy their stay as much or could not sleep.

We stayed at Planet Hollywood Cancun from March 14-21 in the adult scene star class. The facilities were clean and well maintained. The a la cart restaurants catered to our food allergies. Our personal assistants Suzy and Molly were fantastic at making sure our holiday was amazing.

This resort was amazing. We got a star class suite and our butler was top notch. The beach was perfect but we loved the cabanas with their own pool. Alot of fun and the food was amazing. Cant wait to go back. I highly recommend upgrading to star class.

Pending reviewReviewed Our stay at Planet Hollywood started off great, but by the end, it turned into an absolute disaster. The final moments were beyond infuriating and completely ruined the experience. The worst part? Our room door jammed right as we were trying to check out and leave for our...

Pending reviewReviewed Our stay at Planet Hollywood started off great, but by the end, it turned into an absolute disaster. The final moments were beyond infuriating and completely ruined the experience. The worst part? Our room door jammed right as we were trying to check out and leave for our flight. We were literally trapped in our room, wasting over 30 minutes waiting for someone to fix it. There was no urgency, no concern, and no apology from the staff—even though we had a flight to catch. This wasn’t just inconvenient; it was a complete failure of basic service and safety. And just when we thought it couldn’t get worse, it did. When we finally managed to check out, the front desk manager, Brenda, LOST our paperwork. Instead of taking responsibility, she was dismissive, unhelpful, and completely indifferent to the chaos we were dealing with. The lack of accountability was beyond unacceptable. But honestly, the red flags started earlier in the trip. The resort was completely disorganized. Service was painfully slow, likely due to the resort being at capacity, but that’s not an excuse for constant delays and frustration. Getting into the à la carte restaurants was nearly impossible—why even advertise these dining options if guests can’t get in? To top it all off, the couples massage included in our package was never booked, and we never got to try the tasting menu—a key reason we came here to plan our wedding. The attention to detail was nonexistent. This resort is all hype and no substance. Instead of a smooth, enjoyable experience, we were left with nothing but frustration. I truly wanted to love this place for my wedding, but after this disaster, i feel lost for words

This was our first time at an all-inclusive, and it was an amazing experience! Planet Hollywood Cancun really delivered, especially with its beautiful beach, great food options, and friendly staff! Room: Our room on the Adult Scene side was very nice, spacious and pretty clean, though it did have a...

This was our first time at an all-inclusive, and it was an amazing experience! Planet Hollywood Cancun really delivered, especially with its beautiful beach, great food options, and friendly staff! Room: Our room on the Adult Scene side was very nice, spacious and pretty clean, though it did have a bit of a musty smell and felt slightly worn in some areas (you can request a dehumidifier to help with this). Still, it served its purpose and was comfortable. Beach & Pool: The beach was absolutely stunning – soft white sand, crystal-clear blue water, and the ocean was super warm and perfect for swimming. We had no trouble finding lounge chairs around 9:30 each morning, but getting an umbrella for shade was a bit tricky. Unfortunately, staff often refused to open the umbrellas, citing wind (even when it didn’t feel that windy), so definitely pack lots of sunscreen – the sun is intense and you will burn! Food & Dining: The Adult Scene side gave us access to more restaurants and a quieter pool, which was a great perk. We had no issues booking restaurant reservations through the app, although it wasn’t a super busy time and we were only a party of two. Braza (Breakfast – Adults Only): We ate here almost every morning. Great food and great service. Much preferred over the buffet, which had lots of options but was busier. Braza (Dinner – Brazilian Steakhouse): 4.5/5 – Delicious meats, great service, and a fun experience. Sunset Strip Steakhouse: 5/5 – The steaks (New York Strip & Ribeye), apps, sides, and dessert were all top notch. East Teppanyaki: 5/5 – Amazing experience and delicious food. East Sushi: 3.75/5 – Good, but not particularly memorable. Gusto Italian: 3.5/5 – Decent food, but service was a bit slow and nothing really stood out. Room Service: Disappointing. After arriving at midnight, we waited over an hour for a dry chicken sandwich and mediocre pizza. Service: The staff across the resort were amazing – super friendly, attentive, and always happy to help. They really made the experience even more enjoyable. Entertainment & Nightlife: This was one of the weaker points for us. Nightlife was quite dull on the Adults side – not much happening after dinner. The nightly entertainment at the main stage was hit-or-miss, often ending early and lacking energy, and there was a lack of live music – mostly DJs every night. Pool entertainment was similarly underwhelming and not very engaging. Final Thoughts: Overall, our stay at Planet Hollywood Cancun was a fantastic introduction to all-inclusives. Gorgeous beach, excellent food options, and incredible service made this a memorable trip.

Second time to stay at this resort. First time was so much better. Restaurants weren't as nice as before, they seem to rush you along so they can get you in and out. We needed maintenance in our room, reported it the first day, and it never got fixed. Our...

Second time to stay at this resort. First time was so much better. Restaurants weren't as nice as before, they seem to rush you along so they can get you in and out. We needed maintenance in our room, reported it the first day, and it never got fixed. Our room was only cleaned half of the days we stayed there. We stayed in the adult scene section but most nights had loud drunk kids running through the hallways screaming. Couldn't imagine how bad it must be during spring break. Won't return....

Dorian and Andy our butlers at Planet Hollywood were amazing! They were very professional and checked on us several times a day and if we needed something they made it happen! 5 stars for those two butlers! All of the staff was very nice! The resort itself was clean, and...

Dorian and Andy our butlers at Planet Hollywood were amazing! They were very professional and checked on us several times a day and if we needed something they made it happen! 5 stars for those two butlers! All of the staff was very nice! The resort itself was clean, and eye catching. The views of the beach were amazing!

This is our first time at this resort, we had a wonderful time! The resort was clean and rooms were very nice! A special thanks to Edson and Joaquin at the wave runner pool! They did an excellent job and made it so much fun surfing ! We came with...

This is our first time at this resort, we had a wonderful time! The resort was clean and rooms were very nice! A special thanks to Edson and Joaquin at the wave runner pool! They did an excellent job and made it so much fun surfing ! We came with another couple that has spent a lot of time in the Cancun area and this resort has the BEST beach of anywhere we have stayed in the area. SO BEAUTIFUL

The service was above and beyond, our butlers Trinidad and Tona were excellent and very attentive to our needs. The food at all the restaurants they reserved exclusively for us were top notch… The resort itself is beautiful and very clean.. The beach was inviting with not that much seaweed....

The service was above and beyond, our butlers Trinidad and Tona were excellent and very attentive to our needs. The food at all the restaurants they reserved exclusively for us were top notch… The resort itself is beautiful and very clean.. The beach was inviting with not that much seaweed. The bars had premium alcohol. Definitely recommend upgrading to star class adult scene the perks are better….. Gracious Trinidad and Tona.. we will be returning….

The hotel is absolutely amazing. We’ve had the best 10 days on our honeymoon. The variety of food to choose from was incredible too. Big shout out to Dorian and Octavio who made our stay even better, they are so friendly and helpful with everything. Thanks guys, we will definitely...

The hotel is absolutely amazing. We’ve had the best 10 days on our honeymoon. The variety of food to choose from was incredible too. Big shout out to Dorian and Octavio who made our stay even better, they are so friendly and helpful with everything. Thanks guys, we will definitely be back!

I really enjoyed the breakfast, normally I skip breakfast but just couldn’t resist 😂 The hotel gym is really good and the personal training sessions with Ben and Abigail are professional plus enjoyable. The beach is nice and its cool to see the Iguanas in the gardens around the hotel 😊

Everywhere was extremely clean and all the restaurants were excellent only issue was booking star class when we arrived. It was NOT worth the money as our you book at the hotel the only thing you get is admission to the star class area. No upgrade to your room. No...

Everywhere was extremely clean and all the restaurants were excellent only issue was booking star class when we arrived. It was NOT worth the money as our you book at the hotel the only thing you get is admission to the star class area. No upgrade to your room. No bottle of spirits and no butler. Plus it was in my opinion very expensive just for a bracelet. Everything else was spot on. Everyone was very respectful and welcoming. Well worth coming and we may book agin sometime in the future

Reviews are based on individual opinions, from reading the reviews prior to going to the hotel, I kept an open mind on what to expect. We paid a bit extra to be in the adult only section of the hotel, we have no kids so it made sense! The rooms...

Reviews are based on individual opinions, from reading the reviews prior to going to the hotel, I kept an open mind on what to expect. We paid a bit extra to be in the adult only section of the hotel, we have no kids so it made sense! The rooms are nice but they could do with a bit of TLC- we didn’t spend too much time in the room so it didn’t really bother us. The sun beds around the adult only pool are a bit of an issue, there isn’t enough beds or parasols to cater for the volume of people wanting to be around the pool. People would be down from as early as 5am to put their towels out and not appear until after lunch. I did witness a couple of people move peoples things to claim the beds as their own… so be aware of this. There’s a lack of drinks menus around the bars- so unless you know what you want - good luck on the drinks front! The swim up bar to this pool was lovely, we had an awesome lady who ran the drinks around the pool (I didn’t catch her name!) she was quick on the rounds and checked if we needed a top up often. The buffet could certainly do with more staff, they were all great who we met but seemed so understaffed! The food on offered at breakfast, lunch and dinner had a good variety including gluten free. At breakfast you can have an omelette made to your liking, but expect a small wait for this as it’s a popular choice. The coffee shop ‘fuel’ was good, busy during peak times but if you want coffee that much you won’t mind the wait. The gym was clean, but busy during peak times. The best restaurant for us was Sunset - Edgar and Luis were fantastic and really made our last night special. We loved the brisket and the tomahawk steak. For lunch we often went to the catch (adult side). There was a variety of food not just fish dishes and Hernan was friendly and chatty. The lazy river is awesome - you do need to walk round to the river to find the floats.. Overall it was a lovely break and the staff are kind and do what they can to make your stay comfortable.

Karina was great at making sure we had everything we needed. She checked in on us every few days and made sure we were having fun. She gave us great suggestions for cocktails and the flo Rida. She also gave us great suggestions for activities to do outside the resort...

Karina was great at making sure we had everything we needed. She checked in on us every few days and made sure we were having fun. She gave us great suggestions for cocktails and the flo Rida. She also gave us great suggestions for activities to do outside the resort too. She was great service

I came for 2 weeks star class for peace and to relax. I have already done a review but this place has upset me so much I needed to also mention that like others have said it needs new management as it is totally disorganised with staff not doing a...

I came for 2 weeks star class for peace and to relax. I have already done a review but this place has upset me so much I needed to also mention that like others have said it needs new management as it is totally disorganised with staff not doing a full shift and not serving drinks in the afternoon. The staff ratio is not shared equally, with 5 cleaners every night in the toilets then not enough staff in the restaurants making you wait to get in. Then no lifeguard around when I watched a man in the sea nearly drown, shouting for help! The tiles around the pools are worn also, I cut my feet! Sunbeds torn and tatty. Needs a lot of maintenance. Just in case you don’t see my first review I will repeat there was issues everyday and I couldn’t wait to get home, but the two major issues are loud music and Canadians/Americans shouting all day and night and the other major issue is not enough parasols, ie, 1 parasol to 4 beds around the pool then 8/10 parasols to 80ish sunbeds on the beach! NOT PEACEFUL OR RELAXING! All a big con, especially star class gimmick they might as well not bother with star class. Butler service is all you get just to book you a half hour wait for the dinner reservations that they book. Ibiza on steroids, Americans 5 day party resort!

Overall, I was not particularly impressed with the resort, especially with the food offered in the buffet area. That said, the room was clean, and all staff were exceptionally helpful and attentive—special recognition goes to Miguel, who provided outstanding service around the Star Class pool. The FlowRider experience was also...

Overall, I was not particularly impressed with the resort, especially with the food offered in the buffet area. That said, the room was clean, and all staff were exceptionally helpful and attentive—special recognition goes to Miguel, who provided outstanding service around the Star Class pool. The FlowRider experience was also a highlight, thanks to the excellent guidance and enthusiasm of Edson and Xavier. Fuel Coffee, the burger joint, the sports bar, and the steak restaurant stood out as the best dining options on the property. We opted to upgrade to Star Class upon arrival, but unfortunately, the experience did not justify the additional cost. The exclusive pool had malfunctioning jets, which only worked for one day out of our 12-day stay. Premium spirits, which were advertised as part of the upgrade, were only available during the day at the pool bar and not in the evenings. Additionally, some of the scheduled daytime activities were missed or not carried out, which could be disappointing, particularly for families with children. The evening entertainment was enjoyable and of good quality; however, the resort operates on a seven-day rotation, meaning guests staying for two weeks would see the same shows repeated.

DORIAN CIGARROA was the BEST assistant for our stay at planet Hollywood. Please request him for yours. Super responsive, quick, friendly. Service was great, everything was clean. Dorian even found us a mariachi for our very own private serenade to celebrate our honeymoon. We loved him.

Overall, I would rate our experience a 4.5/5. We had an amazing time! We mostly chose this resort for the lazy river & a la carte restaurant options for every meal. Check-in was super simple and we loved the welcome cocktails! The bellboys were quick to secure our bags and...

Overall, I would rate our experience a 4.5/5. We had an amazing time! We mostly chose this resort for the lazy river & a la carte restaurant options for every meal. Check-in was super simple and we loved the welcome cocktails! The bellboys were quick to secure our bags and allowed us to go back and grab whatever we needed while waiting for our room to be made. We went straight to the lazy river to cool off 10/10. The room was a lot bigger than we expected (adult junior swim out). We did notice a musty smell as soon as we walked in, but the humidity didn’t bother us at all and the AC and ceiling fan worked perfectly. The room definitely had a bit of wear and tear for being a fairly new resort - however, this was minor and we didn’t let it bother us. The staff was super welcoming on out first day and throughout our whole stay. Restaurants!! Braza - we ate here almost every morning. Small buffet selection paired with an a la carte breakfast menu. There was also a breakfast taco station which was a nice addition. Staff were really attentive to my partner’s gluten allergy and used a separate fryer for his hash browns!! We also really enjoyed braza for dinner. We were specific on how we liked our meat cooked and it was perfect every time! The picaña, chicken & cinnamon sugar pineapple were highlights. Overall excellent service. We loved Herman, Manuel, Javier, Jesus and Moses to name a few!! The hostesses were wonderful as well!! Catch - we ate here for most lunches. Since this restaurant was so close to our room and the adult pool, it was a great option and allowed us to keep our pool chairs without being away too long. The food was mostly very good. After being there 10 days, we knew exactly what to order and had a few favourite dishes (spinach salad, corn and crab chowder, shrimp, salmon, steak). We are spoiled with amazing seafood back home, so set our expectations low. We are happy to say that our overall experience at catch surpassed our expectations. Our big highlight was fresh guac, pico de gallo and chips for the table before every meal!! Shoutout to the same servers listed above! Buffet - we aren’t really buffet people but we went twice for lunch just to try it out. Overall a good experience! Good variety of food and great service. Gusto - sadly only 1 gluten free option for my partner (lunch hour) which was sad because we loved it here and still had a great experience! Because of the limited options we only went once. Guy’s - fun and quick option for lunch! Hit the spot & was nice to take back to enjoy at our swim out. La cocina - the fresh guac and chips were so good. Appetizers were delicious and our mains were just fair! Would definitely go back just for the snackier items. Service excellent as always! Sutra - we really loved our meal here! We are both Indian food lovers so it hit the spot. Great service. Sunset strip steakhouse - best food experience on our trip. We ended up cancelling our Mexican food reservations to come back a second time. The corn chowder, onion rings and garden salad were all delicious. The NY strips were perfectly cooked to our liking and the Texas corn incredible. Our server Filiberto was the best! We requested him when we went back the second time and once again, he did not disappoint! Frequent wine refills and brought us extra portions of the side dishes we loved. Sushi - went twice and loved everything! For an all inclusive, this a la carte sushi was quite good & the appetizers and mains were delicious. Our server Javier was simply the best! Overall great experience. Teppanyaki - we were a bit frustrated because we booked an 8pm reso, waited 30mins to be seated and then another 30mins for the chef to start (probably not his fault). He was a great entertainer and we loved the experience!! Food was so delicious. Fuel - great way to start the day. My fixation was the ham & cheese croissant. We ended up asking for double shot lattes, 10/10 recommend as the regular ones are a bit weak! OT sports bar - fun spot to watch sports and have some food/drink. Bars - most of the drinks were quite sweet but delicious!! We ended up doing simple liquor + soda drinks for most of the trip. Espresso martinis made with Bailey’s were one of our fav evening drinks! The premiere bar and scene bar could make them for us. Our favourite bartender of all time was Karina at the scene bar!!! She was such a sweetheart and made us smile every time we saw her. She is so great at her job!! We were so sad to say goodbye! The swim out room was 100% worth it for us. We loved the convenience of coming back to our room for comfort/AC and more quiet/private swims. The little cabana was wonderful and the loungers were well loved. We could still hear music from the adult pool which was fun! Night life was just fair, but we were ok with that as we are early sleepers/risers. Beach - gorgeous sand & water! My partner thought there was too much seaweed so didn’t swim. I still enjoyed it and the water was like bath water! We really enjoyed walking the beach during sunrise. Pools - we only really spent time at the adult pool which was perfect for us. Close to our rooms & had everything we needed. We only found out on day 8 that we could order food to the pool after 1pm. I loved water aerobics after a few morning margaritas! My partner hated it. 😂 Check out took less than a minute & we were given a card so that we could enjoy all of the amenities before our late flight home.

I have mixed feelings about this hotel, our room was very nice apart from a couple of issues, food and drink weren’t great, the pool area and toilets were not at the standard we expect but the staff we dealt with were exceptional. The room, ask for a dehumidifier straight...

I have mixed feelings about this hotel, our room was very nice apart from a couple of issues, food and drink weren’t great, the pool area and toilets were not at the standard we expect but the staff we dealt with were exceptional. The room, ask for a dehumidifier straight away, I had to empty it 3 times a day but takes the mouldy smell away, run the the shower for a while to get rid of the brown water once clear it was ok. The cupboard doors don’t close well but only need adjustment and should be a quick fix otherwise the room was fine with comfortable beds (star class room). Mini bar restocked most days. free safe. The food and drink, mixed from start to finish, I was ill twice, once after eating at the burger place and second the Indian food, catch was nice once but awful the second time, steakhouse good. Beer is awful I’m convinced it was alcohol free, mixers for spirits flat and they overdo the cocktail purée. Star class pool, staff at star class attentive and helpful, we had no problem getting sun beds, pool itself had a slime from sun lotions, disgusting. Toilets poolside are awful. Staff, friendly and polite from the moment we arrived, we had 2 butlers who were great and helped us celebrate our anniversary in style, thank you! Waiting staff were great as were bar staff. Entertainment, we enjoyed a couple of shows and used the cinema which is good, also used the night club. Cut back on the up selling and €500 if you lose the wristbands is a joke. All in a decent holiday buy not at the standards we expected or paid for due to the quality of food, drink and niggles with the room. Staff were great and made the holiday, would I return to Cancun, absolutely but not to this hotel or area as it’s so remote you can’t go out to eat and get a decent beer! Also, go to Coco Bongo!

Can a member of management answer my 5 emails sent so far as I feel I'm being ignored before I arrive we stayed a couple of years back and after some minor issues where very well looked after however it seems things have drastically changed please respond with an email...

Can a member of management answer my 5 emails sent so far as I feel I'm being ignored before I arrive we stayed a couple of years back and after some minor issues where very well looked after however it seems things have drastically changed please respond with an email that someone will actually answer

One of the best all inclusive I have been. Drinks are great and not watered, made with premium liquor. Staff is friendly and attentive (most of them), good selections from breakfast to dinner. I ate sea food every day, including jumbo shrimp. Entertainment could be better. Not a lot to...

One of the best all inclusive I have been. Drinks are great and not watered, made with premium liquor. Staff is friendly and attentive (most of them), good selections from breakfast to dinner. I ate sea food every day, including jumbo shrimp. Entertainment could be better. Not a lot to do at night. For beer drinkers it’s a pain. Only one type in the whole resort. None of the bars had XX Amber beer, that’s a shame!

We’ve had an amazing honeymoon at Planet Hollywood, a HUGE thank you to our butlers Dorian and Octavio who we give so much credit for making our experience so fantastic. They have been incredible throughout our stay, couldn’t do enough for us and were able to answer any questions we...

We’ve had an amazing honeymoon at Planet Hollywood, a HUGE thank you to our butlers Dorian and Octavio who we give so much credit for making our experience so fantastic. They have been incredible throughout our stay, couldn’t do enough for us and were able to answer any questions we had. Also just incredibly lovely guys! We felt so lucky to have them, they made us feel really special and really enhanced our honeymoon. All of the staff here are lovely and go above and beyond any needs. Leo from the snack area made us smile every morning and was very helpful. The food and drinks generally have been amazing. Our butlers also helped us arrange the private dining on the beach which we cannot recommend enough, it was beautiful and the food was great! We recommend the Isla Mujeres trip, we did the half day which was enough for us but it’s an incredible trip. Thank you to Angel who again, went above and beyond helping us book this and is just generally an amazing person! With the Star Class you get a free hydrotherapy experience at the spa, this was amazing and so relaxing. Christina at the spa made our experience perfect. Karen and Benji from Tui have been brilliant reps and recommended CoCo Bongos which was maybe our honeymoon highlight. We will absolutely stay again and we do recommend upgrading to Star Class it’s so worth it.