Planet Hollywood Cancun, An Autograph Collection

by Autograph Collection (Marriott Bonvoy)

All-Inclusive

7.9
Average
Our Rating
4.3
Rating Image
7602 TripAdvisor Reviews

$$$$

Mid-range

A Role Worth Playing: Your Dream Romantic Getaway

The time has come to take center stage in your own romantic saga, on the pristine white sands of Costa Mujeres. Here, at this unique all-inclusive resort, you are the star. Embrace the romance with your partner as you indulge in an adventurous and luxurious getaway – an unforgettable honeymoon experience.

Experience the Unforgettable

The resort, your stage, is teeming with activities tailored for two. Float hand-in-hand down the lazy river, challenge each other on the FlowRider® surf simulator, or just sink into the comfort of a poolside cabana. Savour gourmet bites and sip chilled drinks as you bask in the tropical sun, each moment is a scene from your love story.

Entertainment at Your Leisure

But the fun doesn’t stop at the water’s edge. The resort is brimming with entertainment opportunities day and night. Discover the allure of Hollywood memorabilia and immerse in themed experiences that will make your honeymoon more than just a vacation – it’s a story worth telling.

Star Treatment Round the Clock

Here, the star treatment is not an exception – it’s the norm. You and your partner will be pampered in true Hollywood style, round the clock. Each moment at this resort is designed to make you feel like the star you are, creating an unforgettable Cancun adventure.

The Perfect Setting for Your Love Story

This all-inclusive Cancun resort is not just a destination – it’s a romantic adventure waiting to unfold. So, take the starring role in your love story, let the beautiful beachfront of Costa Mujeres be your stage, and create memories that will last a lifetime.


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What Honeymooners Love Above Planet Hollywood Cancun, An Autograph Collection

Summary of Verified Guests at Planet Hollywood Cancun, An Autograph Collection

The hotel stay was unexpectedly delightful, with commendable guest services, specifically from Itai who went above and beyond to ensure guest satisfaction. Despite initial room issues, the situation was promptly resolved and even compensated with a free cabana for the day. The Adult Scene accommodation was satisfactory and did not cause any major concerns. There was generally no trouble booking restaurants and the food was enjoyable, with personal favorites being Braza for breakfast, Catch for lunch and dinner, and Teppanyaki for its great food and atmosphere. The sunset strip also added a lovely touch to the overall holiday experience.


Reviews of Planet Hollywood Cancun, An Autograph Collection

Pleasantly surprised! staff work really hard to make sure you have a great holiday. Alcohol quality could be better..

After worrying we’d booked the wrong hotel, turned out to be a great holiday! Not without some issues, the humidity & mould smell in the room was overwhelming but we were moved to a room in a block of our choice & given a cabana for the day to compensate....

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Great time

We went as a couple to the family side for seven days. We had a great time. The resort is very clean, and the beds are super comfortable (I was in building 25). Room was clean, bed very comfortable and Big, the house lady was Always very concidering of our...

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Already planning a return trip later this year!

Just got back from a five night stay with another couple. Had a wonderful time! Resort was so clean, rooms were perfect. We had ocean front view. Not humid, although our butlers did bring dehumidifier-even though we didn’t request one. Highly recommend spending extra money on Star Class. The extra...

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Incredible Hotel

I absolutely love the hotel. All of the staff are really helpful and friendly. The gym is exceptionally well equipped. Definitely the best hotel gym I've been to as it literally has everything you need and the equipment is very well maintained. Arleth is always smiling and helpful. Myself and...

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Great resort except for the spring break groups and additional cost for lounge chairs/cabanas

Food was excellent/top notch! Lot's of restaurants and easy to book thru the app. The service in the a la carte was great but very slow in the buffet> Drinks - house wine was great. Other options were good but not a lot of premium alcohol options unless you paid...

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Suzy and Molly are amazing.

We stayed at Planet Hollywood Cancun from March 14-21 in the adult scene star class. The facilities were clean and well maintained. The a la cart restaurants catered to our food allergies. Our personal assistants Suzy and Molly were fantastic at making sure our holiday was amazing.


Amazing resort

This resort was amazing. We got a star class suite and our butler was top notch. The beach was perfect but we loved the cabanas with their own pool. Alot of fun and the food was amazing. Cant wait to go back. I highly recommend upgrading to star class.


I wanted to love it but ended up being a let down

Pending reviewReviewed Our stay at Planet Hollywood started off great, but by the end, it turned into an absolute disaster. The final moments were beyond infuriating and completely ruined the experience. The worst part? Our room door jammed right as we were trying to check out and leave for our...

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Amazing First All-Inclusive Experience!

This was our first time at an all-inclusive, and it was an amazing experience! Planet Hollywood Cancun really delivered, especially with its beautiful beach, great food options, and friendly staff! Room: Our room on the Adult Scene side was very nice, spacious and pretty clean, though it did have a...

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Not as good as we expected

Second time to stay at this resort. First time was so much better. Restaurants weren't as nice as before, they seem to rush you along so they can get you in and out. We needed maintenance in our room, reported it the first day, and it never got fixed. Our...

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Was a nice experience!

Dorian and Andy our butlers at Planet Hollywood were amazing! They were very professional and checked on us several times a day and if we needed something they made it happen! 5 stars for those two butlers! All of the staff was very nice! The resort itself was clean, and...

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Great resort ! Very friendly staff

This is our first time at this resort, we had a wonderful time! The resort was clean and rooms were very nice! A special thanks to Edson and Joaquin at the wave runner pool! They did an excellent job and made it so much fun surfing ! We came with...

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Vacation 2025

The service was above and beyond, our butlers Trinidad and Tona were excellent and very attentive to our needs. The food at all the restaurants they reserved exclusively for us were top notch… The resort itself is beautiful and very clean.. The beach was inviting with not that much seaweed....

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Honeymoon!

The hotel is absolutely amazing. We’ve had the best 10 days on our honeymoon. The variety of food to choose from was incredible too. Big shout out to Dorian and Octavio who made our stay even better, they are so friendly and helpful with everything. Thanks guys, we will definitely...

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Great Hotel!

I really enjoyed the breakfast, normally I skip breakfast but just couldn’t resist 😂 The hotel gym is really good and the personal training sessions with Ben and Abigail are professional plus enjoyable. The beach is nice and its cool to see the Iguanas in the gardens around the hotel 😊


What a place

Everywhere was extremely clean and all the restaurants were excellent only issue was booking star class when we arrived. It was NOT worth the money as our you book at the hotel the only thing you get is admission to the star class area. No upgrade to your room. No...

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Open to interpretation

Reviews are based on individual opinions, from reading the reviews prior to going to the hotel, I kept an open mind on what to expect. We paid a bit extra to be in the adult only section of the hotel, we have no kids so it made sense! The rooms...

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Amazing

Karina was great at making sure we had everything we needed. She checked in on us every few days and made sure we were having fun. She gave us great suggestions for cocktails and the flo Rida. She also gave us great suggestions for activities to do outside the resort...

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Awful experience from day 1, very disappointing:(

I came for 2 weeks star class for peace and to relax. I have already done a review but this place has upset me so much I needed to also mention that like others have said it needs new management as it is totally disorganised with staff not doing a...

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Hard working Staff and Fun Activities, But Not Quite 5-Star

Overall, I was not particularly impressed with the resort, especially with the food offered in the buffet area. That said, the room was clean, and all staff were exceptionally helpful and attentive—special recognition goes to Miguel, who provided outstanding service around the Star Class pool. The FlowRider experience was also...

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DORIAN C. IS THE BEST BUTLER!

DORIAN CIGARROA was the BEST assistant for our stay at planet Hollywood. Please request him for yours. Super responsive, quick, friendly. Service was great, everything was clean. Dorian even found us a mariachi for our very own private serenade to celebrate our honeymoon. We loved him.


Adult Scene w/ Swimout room - 10 days

Overall, I would rate our experience a 4.5/5. We had an amazing time! We mostly chose this resort for the lazy river & a la carte restaurant options for every meal. Check-in was super simple and we loved the welcome cocktails! The bellboys were quick to secure our bags and...

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Star class misses the mark!

I have mixed feelings about this hotel, our room was very nice apart from a couple of issues, food and drink weren’t great, the pool area and toilets were not at the standard we expect but the staff we dealt with were exceptional. The room, ask for a dehumidifier straight...

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Answer my emails

Can a member of management answer my 5 emails sent so far as I feel I'm being ignored before I arrive we stayed a couple of years back and after some minor issues where very well looked after however it seems things have drastically changed please respond with an email...

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Above average All-inclusive, except for beers

One of the best all inclusive I have been. Drinks are great and not watered, made with premium liquor. Staff is friendly and attentive (most of them), good selections from breakfast to dinner. I ate sea food every day, including jumbo shrimp. Entertainment could be better. Not a lot to...

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