JW Marriott Cancun Resort & Spa

This hotel is perfect. We were given a room on the 12th floor and what a view we had of Cancun. The balcony was quite large and we enjoyed a lot of time sitting on the chairs and enjoying a coffee from the coffee machine in the room. The room...

This hotel is perfect. We were given a room on the 12th floor and what a view we had of Cancun. The balcony was quite large and we enjoyed a lot of time sitting on the chairs and enjoying a coffee from the coffee machine in the room. The room is very spacious and the king-sized bed very comfortable. The bathroom had 2 double sinks and a rain shower head in the shower. We had no trouble getting beach chairs, but had to get there before 9:00 a.m. to get a palapa as a lot of people saved chairs. We didn't go to the pool area but those chairs looked extremely comfortable, but it was a bit too crowded for us. The beach is lovely and we were happy to find no sargassum. All in all, we can't wait to go back to this hotel. Complete luxury.

Great location. Excellent service. Clean rooms. Affordable luxury. Several excellent restaurants on site to choose from. Most rooms face the ocean; so ocean view or ocean front. Pool area can get crowded, so try and get out early. Many restaurants on the strip in walking distance also. Definitely enjoyed our...

Great location. Excellent service. Clean rooms. Affordable luxury. Several excellent restaurants on site to choose from. Most rooms face the ocean; so ocean view or ocean front. Pool area can get crowded, so try and get out early. Many restaurants on the strip in walking distance also. Definitely enjoyed our 5 nights stay.

We did the Club 91 package with an Ocean View Club Level deluxe room. 14th floor. We had an excellent experience. The Club 91 staff: Franco, Marco, Ana, Krystal, Eduardo and Chef Luis brought a smile to our faces everyday. Very professional. The food selections in the club changed everyday....

We did the Club 91 package with an Ocean View Club Level deluxe room. 14th floor. We had an excellent experience. The Club 91 staff: Franco, Marco, Ana, Krystal, Eduardo and Chef Luis brought a smile to our faces everyday. Very professional. The food selections in the club changed everyday. Very fresh. The Beach was clean. However, Mother Nature is washing away with some of it. (Rising Sea Levels) We didn’t eat at any of the restaurants on site, Club 91 took care of all of that. We did go walk over to Harry’s one night. Highly recommend it. We would definitely come back to the JW Marriott. My wife and I had one of the most relaxing trips ever. Thanks to all!

This is a JW Marriott property on par with any I've stayed at in the US. Rooms are well-appointed, immaculate, and with great views of the ocean. Unlike many hotels these days, room service was 24 hours, served in the appropriate, white cloth manner that used to be the norm...

This is a JW Marriott property on par with any I've stayed at in the US. Rooms are well-appointed, immaculate, and with great views of the ocean. Unlike many hotels these days, room service was 24 hours, served in the appropriate, white cloth manner that used to be the norm prior to Covid. Whoever oversees and trains the staff here deserves kudos - literally every single employee is incredible, fully invested in making your experience feel special. By the time we left, I felt like we were leaving our friends - from the waiter at breakfast to the concierge, to the waiters at the pool. My only - not complaint, but minor note - it is a very low-key and quiet resort. There is literally no music playing at the pool, even in the adult swim-up bar. I appreciate that it isn't a spring break cluster at the pool, but a LITTLE bit of chill music wouldn't hurt anyone. Kind of gives it a bit of an over-50 vibe, which if you're bringing your headphones and just trying to relax, is a big plus. But we would have liked a little bit more atmosphere out at the pool. Very minor note in what was overall a tremendous experience.

I stayed at the hotel 20 years ago, and it was great then. I went back in January 2025 and stayed for a week. It is an old resort, but it has been renovated. It is clean, conveniently located within walking distance of many restaurants and shopping, and has good...

I stayed at the hotel 20 years ago, and it was great then. I went back in January 2025 and stayed for a week. It is an old resort, but it has been renovated. It is clean, conveniently located within walking distance of many restaurants and shopping, and has good service and professional staff!

After being severely disappointed for one night at an Adult " all inclusive" I decided to make the right decision and switch to the JW Marriott. As a Titainium elite with Marriott it was definitely the right one. The property is gorgeous. Clean and magnificent. The location is superb. The...

After being severely disappointed for one night at an Adult " all inclusive" I decided to make the right decision and switch to the JW Marriott. As a Titainium elite with Marriott it was definitely the right one. The property is gorgeous. Clean and magnificent. The location is superb. The beach and crystal blue waters are to die for. Each room is spacious and the balconies are some of the largest I have experienced from which to see both the sunrise and sunsets. I was offered a few choices as a gift becuase of my status. If you are an eleite with Marriott absolutely choose the BREAKFAST. One of the best brekfast buffets i have experienced anywhere in the world. Classic breakfast buffet but with mexican and chinese accents. Our servers SERGIO and his buddy Eleasar ( Chunga) were SUPERB. My coffee was never empty, when we would come back to the table they would grab our plates to help us, any request was filled pronto. They helped make the experience great. above and beyond service. This is the happiest staff I have encountered. A happy staff equals great service and a great stay. We chose not to leave the property on a few nights and were glad we stayed. Gustino--the italian restuarant is as god as ANY upscale Italian in Cancun. Bravio , the spanish option has the best filet we ever ate outside of a top steak house. The secret is the " Speak Easy"....with a secret enterance....fabulous bar....and also great menu. the TACOS were incredible and authentic. Don't be sucked in to some of these other " all inclusives". The JW is classic, elegant, and timeless. Total relaxation. WE WILL RETURN SOON.

This expansive Marriott property maintains high standards for cleanliness and service. The facilities are well-kept, and staff generally provides good service. However, our post-New Year stay revealed some significant challenges with overcrowding. The main issues stemmed from peak season occupancy: by noon, all pool chairs were claimed (both at adult...

This expansive Marriott property maintains high standards for cleanliness and service. The facilities are well-kept, and staff generally provides good service. However, our post-New Year stay revealed some significant challenges with overcrowding. The main issues stemmed from peak season occupancy: by noon, all pool chairs were claimed (both at adult and regular pools). Strong coastal winds made beach time uncomfortable, and the breakfast buffet turned into a hectic experience with long waits for tables. Note that Platinum Plus status benefits don't extend to lounge access here - it requires additional payment. Unfortunately, one of our party became ill (likely from the crowded breakfast setting, which felt like a feeding frenzy at a Zoo, though this could happen anywhere with such high volume). Bottom line: While this hotel has good bones and potential, I'd strongly recommend visiting during off-season. The holiday period crowds significantly impact the experience and make it difficult to enjoy the facilities you're paying for. Consider your timing carefully when booking.

Beautiful hotel & beach, peace and quiet (not the 20-something party crowd) - loved Club 191, great value for the money. Some conferences, so travel in off season recommended. Not great for children, go next door to the "regular" Marriott.

This hotel is fabulous and we feel, is the best in Cancun. From check-in to breakfast to dinner at Gustino's and Sasi Thai is always spot-on. Those restaurants are by far our favorites in Cancun thanks to a great, delicious menu and great service under the direction of Adriana Maldonado,...

This hotel is fabulous and we feel, is the best in Cancun. From check-in to breakfast to dinner at Gustino's and Sasi Thai is always spot-on. Those restaurants are by far our favorites in Cancun thanks to a great, delicious menu and great service under the direction of Adriana Maldonado, F & B Manager. Check in by Jessica (?) is efficient, friendly and professional. The rooms are beautiful and the beds are super comfy. We visit 3x per year. Can't wait until our next stay in May. Thanks to all who make our stay here so special and memorable.

Wow...... What a great property. 7 nights of bliss with a Club 91 room package. The team in the Club 91 lounge is top notch with outstanding service. Marco, Alejandra, Francisco, Franco, Eduardo, Ana, Krystal thank you again for the hospitaility. It didn't matter where you went on the property,...

Wow...... What a great property. 7 nights of bliss with a Club 91 room package. The team in the Club 91 lounge is top notch with outstanding service. Marco, Alejandra, Francisco, Franco, Eduardo, Ana, Krystal thank you again for the hospitaility. It didn't matter where you went on the property, service with a smile all around. Also a specific shout out to the entire pool bar staff in the "Adult Pool" area with Isaac behind the bar. For a first class level of service, this is the place to stay. Insider tip.... for a sunny balcony, request the south side of the building during the winter months

Wonderful stay at JW Marriott Cancun! We stayed 3 nights in a suite (upgraded as Titanium). This hotel is in immaculate condition inside and out, and the service and facilities were top notch. Family-oriented but also great for adult couples. Highly recommended!

Manuela at the Sasi Thai restaurant gave us an excellent service. Her friendly personality made our day. Thank you Manuela for making us feel special! We will be back here soon :) Shrimp cocktail was out of this world ! The beers were cold and delicious

Our server Manuel was incredibly kind and professional throughout our lunch. He explained the menu to us and made excellent recommendations. He continuously checked on us and ensured we had a great meal. I definitely recommend as the food and service were a 10/10.

Fantastic resort. Do the Club 91 level. It is worth it. The whole staff in the lounge are awesome. Very clean and well maintained facility. Great service all the way around. Manuela and the team at the pool are super friendly and hospitable. Thank you for a great vacation.

We look forward staying at the JW. It is a great hotel with a wonderful hotel bar and also great restaurants too, in the property. The hotel has a nice fitness center. It is extremely relaxing to sit by the pool and looking out at the Ocean. the waiters such...

We look forward staying at the JW. It is a great hotel with a wonderful hotel bar and also great restaurants too, in the property. The hotel has a nice fitness center. It is extremely relaxing to sit by the pool and looking out at the Ocean. the waiters such as Manuela, George and Raymundo and Santiago and Abriel and among others are always there and very friendly and attentive to your needs. We love enjoying music at night at the hotel bar, Bella Candela and Brenda, and Atalia and Alondra are lovely, they are very welcoming and excellent at their jobs. They always welcome us a great smile. We find our stay at the JW very relaxing and we always look forward to our visits.

We had an amazing time at the JW Marriott Cancun. The service was excellent, and the staff went above and beyond to make our anniversary feel special. Beautiful views, great food, and a relaxing atmosphere—highly recommend! All of our service was exceptional, especially Manuel K & Ricardo Maldonado.

Our stay was excellent and poolside waiter was great- Manuel koyoc - highly recommend him. He made our stay extra special. All the poolside staff and facilities were awesome with great food and drinks! We will definitely return soon. Loved the infinity pool.

Amazing hotel & service! Thanks to Julio R for looking after us all day on the amazing beach & and for the special treats from the Chef to celebrate my birthday! The JW is such a great resort, very high standards! This is our 7th visit to the hotel! Thank...

Amazing hotel & service! Thanks to Julio R for looking after us all day on the amazing beach & and for the special treats from the Chef to celebrate my birthday! The JW is such a great resort, very high standards! This is our 7th visit to the hotel! Thank you to the JW Team! And special thanks also to Jose at concierge who always welcomes us back! Thanks Paul & Darek

Truly extraordinary experience! We had a casual conversation with an employee in the gift shop asking for authentic Mexican snacks. She promised to have some the next day and delivered on the promise with a beautiful basket of snacks! ❤️🇲🇽

Alfredo provided the very best service. Always friendy and prompt. Great service all day and recommended drinks when asked. Recommended Gustino for dinner. Hard worker. Hope to see Alfredo in the future. He makes our stay very enjoyable!

My fiancé and I had a great vacation at the JW Cancun. The service is outstanding and staff is very friendly and willing to go above and beyond to meet all your needs. The ambiance is calm and relaxed - we appreciate that there wasn’t any loud music playing. The...

My fiancé and I had a great vacation at the JW Cancun. The service is outstanding and staff is very friendly and willing to go above and beyond to meet all your needs. The ambiance is calm and relaxed - we appreciate that there wasn’t any loud music playing. The adult pool is great and with easy beach access. We liked all the different restaurants and I was able to find great food considering my food allergies - the staff takes food allergies serious and that was a plus for me. Thank you to Efren, Edgar, Antonio, Adriana, Benjamin and Geovanni - among others- for making our vacation so pleasant and relaxing.

Very impressed with the overall service and friendliness of the staff at The JW Cancun Hotel. My now fiancé and I had an amazing vacation. The hotel has a great variety of restaurants and there are many vegetarian, pescatarian and gluten free options. I so appreciated how all staff cared...

Very impressed with the overall service and friendliness of the staff at The JW Cancun Hotel. My now fiancé and I had an amazing vacation. The hotel has a great variety of restaurants and there are many vegetarian, pescatarian and gluten free options. I so appreciated how all staff cared about my food allergies and suggested different options. The adult pool is great and has easy beach access. The ambiance is relaxing and there’s no loud music blasting - fact that we really appreciated. Thank you to Efren, Adriana, Antonio, Geovanni, Benjamin, Edgar and many others for going above and beyond to ensure a pleasant and relaxing time in Cancun. We will soon be back :)

Our experience was, unfortunately, underwhelming. It took nearly 25 minutes for us to complete the check-in process, which set a disappointing tone for the stay. Upon entering the room, we found it to be somewhat dated. There were two telephones, neither of which were functional—one was not connected at all,...

Our experience was, unfortunately, underwhelming. It took nearly 25 minutes for us to complete the check-in process, which set a disappointing tone for the stay. Upon entering the room, we found it to be somewhat dated. There were two telephones, neither of which were functional—one was not connected at all, and the other had no dial tone. Additionally, the shower door did not close properly, and the hair dryer was inoperable when my wife attempted to use it. The one redeeming feature was the beautiful view of the water, which we truly appreciated. However, given that this is a 5-star hotel, we expected a significantly higher standard of service and maintenance.

One of the primary reasons we keep coming back to the JW Marriott is because of the meseros a la alberca. Specifically Gilberto and Hidalgo. They are absolutely amazing and maintain the world class reputation of service the JW Marriott has been known for.

Pool staff was amazing great drinks great food Club 91 amazing fransico took great care of us Cristal and Franco as well Gimberto wonderful For taking time Out to see us from A Previous staff Room was beautiful perfect in every way Great trip all the way around Will be...

Pool staff was amazing great drinks great food Club 91 amazing fransico took great care of us Cristal and Franco as well Gimberto wonderful For taking time Out to see us from A Previous staff Room was beautiful perfect in every way Great trip all the way around Will be coming back

Thank you to the team , it’s fantastic being here again - I plan to make this annual visit , I want to say special thank you to Manuel , and Raymondo and Santiago who was here in April 2024 ( my previous visit) the service here is amazing and...

Thank you to the team , it’s fantastic being here again - I plan to make this annual visit , I want to say special thank you to Manuel , and Raymondo and Santiago who was here in April 2024 ( my previous visit) the service here is amazing and it’s all because of the great team ❤️ thank you again

This place is fantastic. The amenities are wonderful and the location is perfect. If you can, get access to Club 91. The entire staff at Club 91 and Brenda at the Lobby Bar made this a birthday trip that I will never forget. Can’t recommend this place enough!

This trip was amazing start to finish. We had club 91 which I can’t recommend enough. Marco, Ana, Crystal and everyone else went above and beyond every single day. They made sure not only our stay but my husband’s birthday (our first married) was something to remember the rest of...

This trip was amazing start to finish. We had club 91 which I can’t recommend enough. Marco, Ana, Crystal and everyone else went above and beyond every single day. They made sure not only our stay but my husband’s birthday (our first married) was something to remember the rest of our marriage. Additionally, Brenda at the lobby bar was an absolute gem. We went two nights to watch the Dallas stars playoff games both of which she was there and she took exceptional care of us. Atalia worked the second day we went and also was phenomenal. The lobby bar was such a fun time with live music and they made my husbands birthday truly special occasion thanks to Brenda. I can’t wait to come back to this location and already have family ready to book with us next go around.

The hospitality is always amazing here! We’ve enjoyed the spa both times we have been here and we will continue to come back. Love the amazing views, our room was even better than we thought. It was so spacious. It really pays to be a Platinum Elite member. We always...

The hospitality is always amazing here! We’ve enjoyed the spa both times we have been here and we will continue to come back. Love the amazing views, our room was even better than we thought. It was so spacious. It really pays to be a Platinum Elite member. We always stay at Marriott!

Beach service is excellent especially with Alvaro! They will attend to you all day on the beach and bring you towels, food, drinks, you name it! The experience is superior to an all inclusive! They are doing there best to make you feel comfortable answer any questions etc.

manuela excellent service amazing and very kind and professional also isaias was great as well highly recommend both of them and great service overall enjoyed my stay as well as eating here every single day. i’m leaving today but can’t wait to return!

Service at this place is absolutely top notch but Julio R. Went above and beyond. He was our server over a few different days and always remembered what we liked to order, our names and had such a great attitude. He was attentive and friendly and truly made this vacation...

Service at this place is absolutely top notch but Julio R. Went above and beyond. He was our server over a few different days and always remembered what we liked to order, our names and had such a great attitude. He was attentive and friendly and truly made this vacation a great experience.

Fantastic service at the hotel. The Lobby Bar was so welcoming and comfortable. We went there every night. We decided to stay at JW instead of an all inclusive hotel. So happy we did because the food and service were fantastic. The pool was beautiful. Everything I wanted including beach...

Fantastic service at the hotel. The Lobby Bar was so welcoming and comfortable. We went there every night. We decided to stay at JW instead of an all inclusive hotel. So happy we did because the food and service were fantastic. The pool was beautiful. Everything I wanted including beach access, straw umbrellas, and amazing service.

My husband and I are staying at the JW Marriott Cancun right now and we are having a blast. We’ve rented a cabana the last 2 days and both our consierge and server went above and beyond both days! We couldn’t haven’t asked to a better start to our vacation!

My husband and I are staying at the JW Marriott Cancun right now and we are having a blast. We’ve rented a cabana the last 2 days and both our consierge and server went above and beyond both days! We couldn’t haven’t asked to a better start to our vacation!

Absolutely stunning property where everyone makes you feel like family. This has been the best birthday trip and especially renting the Bali Bed and having Julio and Javier take special care of us. Very special thanks to Efren and the buffet breakfast. An outstanding server and friend.

Tania was an amazing server! She made our experience great. The food was also amazing. We had the Pad Thai and Filet, and both were perfect. Wonderful recommendations and a perfect way to end our last night in Cancun! Thanks Tania!!! We will be back to JW Marriott Cancun!!