Hyatt Ziva Riviera Cancun

We just returned from this resort. I must say I was a little concerned before we arrived but none of my fears were realized. We enjoyed our time there. The rooms were large, clean and nice. The food was pretty good. We are ate at all the restaurants and mostly...

We just returned from this resort. I must say I was a little concerned before we arrived but none of my fears were realized. We enjoyed our time there. The rooms were large, clean and nice. The food was pretty good. We are ate at all the restaurants and mostly everything we had always really good. No complaints and I am a very picky eater. On the negative side, you had to get up super super early (like before 5:30 am) if you wanted to find a spot with shade. They have a lot of pools but not a lot of chairs around the pools and even fewer with any type of shade. This is a real disappointment and being fair skinned something I really struggled with when we didn’t get the shade. Our room overlooked the kids pool area and they have a whole hut full of umbrellas. Not sure why they aren’t out other than to get people to spend money on the day beds. Overall would recommend this resort.

This resort was very hit or miss. Sometimes the service was good, while other times it was quite the opposite. The beach was barely swimmable because of the seaweed which was removed a couple times from the shoreline per day (with a small bulldozer that created lots of noise) and...

This resort was very hit or miss. Sometimes the service was good, while other times it was quite the opposite. The beach was barely swimmable because of the seaweed which was removed a couple times from the shoreline per day (with a small bulldozer that created lots of noise) and most of the pools were packed. There were some nutrition based entertainment games with a dietitian who was very insightful and friendly. Food was good at the French and Mexican restaurant but the buffet for breakfast didn’t have the best options. Most of the food staff were efficient and fun- especially Augustine at the steak restaurant. Entertainment was standard for all inclusive resorts, and so was the quality of the room. It was usually quiet at around 11:00pm, and the quality of sleep was great. All in all, I wouldn’t recommend this resort if you enjoy the beach as well as peace and quiet, as there were many children running around unsupervised.

Last minute, fabulous getaway for my Husband & I to paradise! Wonderful accommodations and service. We were offered a very reasonable upgrade to an oceanfront suite which was sheer bliss! Included in the suite accommodations was a magical butler named Didier who took such good care of us during our...

Last minute, fabulous getaway for my Husband & I to paradise! Wonderful accommodations and service. We were offered a very reasonable upgrade to an oceanfront suite which was sheer bliss! Included in the suite accommodations was a magical butler named Didier who took such good care of us during our stay and spoiled us! The spa experience was equally amazing and the nightly entertainment was just fabulous! Would highly recommend and will definitely be going back!

Amazing location close to airport. Friendly staff, yummy food options, delicious drinks. The room was huge, and the bathroom was luxurious The concierge was top-notch thanks to Gerardo😀 already exploring other Hyatt Ziva or Zilara properties for the next trip. Was disappointed the candy shop was nowhere to be found....

Amazing location close to airport. Friendly staff, yummy food options, delicious drinks. The room was huge, and the bathroom was luxurious The concierge was top-notch thanks to Gerardo😀 already exploring other Hyatt Ziva or Zilara properties for the next trip. Was disappointed the candy shop was nowhere to be found. I saw a YouTube review from last year.

Our trip has truly exceeded all expectation. The food is great and so many options throughout the day. Roots has great wraps and sandwiches,  and will be given in a to go container so before leaving for your flight, get one to bring to the airport! Their ice cream...

Our trip has truly exceeded all expectation. The food is great and so many options throughout the day. Roots has great wraps and sandwiches,  and will be given in a to go container so before leaving for your flight, get one to bring to the airport! Their ice cream and coffees are also fantastic. Every other day they have done an outside grill buffet from seafood to steaks, ribs and wings which has been excellent. The nachos and pizza at the corner are fantastic and can be ordered through the servers at the pool. I must mention they are FANTASTIC and the drinks are always full. Room service has been a highlight, you can order room service through the app and it comes within an hour. The breakfast through to the late night menu has been great. There is also two breakfast buffets, the one in the Japanese restaurant is small and is perfect for a quick fried egg w bacon or omelette. There are so many pools to pick from,  we will often pick a quieter pool for the mornings and make our way over to the activity pool later in the day as it is crowded. I will mention that there is not much area with shade and have to wake up as early as 5:30, 6:00 am to claim seats. They have quality liquor compared to a lot of other resorts and can make any drink you request. The rooms are filled with a mix of colors light, Des equis, coke products and juices. And if you prefer Coors light in a can throughout the evening, they do have them at the bars. The resort is the perfect size and you can walk it in maximum 5 minutes, Over all this has been an excellent resort and will recommend. favourite menu items Japanese: the rice bowl shrimp sushi, spicy tuna sushi, spring rolls and Tom Tom soup ( this was my absolute favourite) italian: Caprese salad and calzones were to die for!! Loved the shrimp risotto, clam pasta, carbonara, and even the lasagna was not too bad. There is also a pork dish that feeds two, and it is unbelievable Steak house: cheese empanadas and blooming onion 👌🏼 Filet was cooked perfect w side of mashed potato’s with bacon sour cream and chives French: mussels were amazing,so was the onion soup and califlower soup We also really enjoyed the cordon blue and filet there. We hope to be back soon!

It was a lovely stay, beautiful resort with great food, a large selection of pools, and many activities and event. We received amazing service from all staff, especially from Dennis the bellboy and Eduardo the bartender who made us feel at home.

We were met with a very warm welcome form Dennis, who was very cheerful and inviting. All staff were very helpful and made our stay very relaxing. Would definitely recommend staying here. Shame to have to go home but leaving feeling so rested and relaxed

This was my first trip to an all inclusive, so I was unsure what to expect. I want to start with the positives first. Service and atmosphere were perfect. The Firminator, Sandy and Denise were the people who stuck out to us, but all of the staff were wonderful and...

This was my first trip to an all inclusive, so I was unsure what to expect. I want to start with the positives first. Service and atmosphere were perfect. The Firminator, Sandy and Denise were the people who stuck out to us, but all of the staff were wonderful and gracious. The pool area was clean and accessible. The items we felt needed some improvement: the beach. It was full of seaweed. They did have a tractor going up and down and I do believe this was out of their control. Mother Nature can be fierce. Next: The food was terrible. Breakfast was the only good meal of the day. We ended up eating at the same restaurant for dinner three days. The menus didn’t offer the items we wanted. The other piece that irritated us is that upon speaking with other people, their rooms were upgraded to ocean front for no charge. That was never offered to us and it would have been so appreciated. Overall, we will not return to this resort just on the food alone, but everything else was wonderful. We were grateful to get away and we understand that nothing is perfect and always room for improvement. My hope is that they can fix the food piece so that more people can enjoy.

Really nice resort - I truly enjoyed my stay there, I loved the size of the resort, not too big - just perfect. They upgraded us to an oceanview room in bldg 7, .... wow... what a view! The room was really nice sized with a King Bed, sitting area...

Really nice resort - I truly enjoyed my stay there, I loved the size of the resort, not too big - just perfect. They upgraded us to an oceanview room in bldg 7, .... wow... what a view! The room was really nice sized with a King Bed, sitting area with sofa and a couple of chairs, great bathroom, Jaccuzzi tub, espresso coffee maker and fully stocked fridge. The balcony overlooking the ocean had a sofa and 2 chairs, All in all no complaints about the room whatsoever. The Food was good; would have liked a few more veggie options, but we didnt starve so good! The Bars excellent; great choice of liquors, beers etc, - the pools: so many of them!! Loved that!! The downer, though, for me, was not enough umbrellas for the pool areas. Tons of loungers but not enough umbrellas! The Beach was really small, primarily because it was washed away by a hurricane a couple years ago, but was good enough for us - we were there everyday. There is a waterpark for kids/teens and adults but did not venture a try. The staff are so very friendly and helpful and i must give due to some some special people: Dennis the bellboy, Margarita and Vanessa in the buffet and Nancy in VIP Guest services. I'll definitely visit again, time permitting.

The room was large with a very spacious bathroom. Very comfy bed. Though there were a few bits of wear and tear around the hotel, nothing too major that we were concerned about. The food was incredible at every restaurant we went to. Room service was good, could have done...

The room was large with a very spacious bathroom. Very comfy bed. Though there were a few bits of wear and tear around the hotel, nothing too major that we were concerned about. The food was incredible at every restaurant we went to. Room service was good, could have done with more options but it’s understandable. Also requested tray collect that did not turn up until 3 hours later and the animals had got to it. Although rest of hotel was incredible, there is not much of a beach but it’s not an issue when there are so many pools. The service was incredible - cannot fault any staff member. Special mention to Jesus at infusions (our favourite staff member, always remembered the drink order and was so fun and pleasant to be around). The only improvements we suggest are to put more shades areas around the pools as we struggled to find any when we couldn’t sit at the adults only pool. Additionally, on our last pool day a majority of the sunbeds around the adults only pool were removed leaving only 12, 9 of which were reserved by a large group that did not turn up for a few hours. If there is any kind of ban that can be put in place regarding reserving sunbeds that would be fab. For reference most days we were at pools mostly from 8-12ish and people had put towels around sunbeds earlier than 8 and did not turn up till we were gone. The deepest pool appears to be the adults only pool. Overall a great stay that could be excellent with a few minor improvements regarding the sunbeds and shade. Would recommend and return for our next trip to Cancun.

I’m all in on this all inclusive resort! Their offerings are plentiful from cuisine to atmosphere. Lots of different spots to relax by during the day, and also plenty of activities to do! The entertainment team was fantastic! Jorge, Sue, David, and Fatima were so friendly and welcoming. I was...

I’m all in on this all inclusive resort! Their offerings are plentiful from cuisine to atmosphere. Lots of different spots to relax by during the day, and also plenty of activities to do! The entertainment team was fantastic! Jorge, Sue, David, and Fatima were so friendly and welcoming. I was not only a guest at the resort, but also served an instructor of group fitness instructor through a fitness exchange program. The accommodations were just perfect to start the day with Yoga and then take the party poolside with Midday Aqua Zumba. Even a brief stint of rain didn’t slow us down as we took the party inside and did Zumba in the lobby. In the evening, the live entertainment was a perfect way to end the day. We found the room to be very comfortable and clean. Room service was a nice touch (and worth the wait times). Although, this particular resort lacks a nice beach spot, the views of the ocean are spectacular and there was so much happening we didn’t miss the beach. Kudos to the spa as well- lovely massages!!

First I booked the resort by mistake. Hopefully with them changing the name this will not happen to anyone else...I thought that I booked Hyatt Ziva Cancun. So we were there as a couple at the end of April 2025. This resort is VERY family friendly which is nice but...

First I booked the resort by mistake. Hopefully with them changing the name this will not happen to anyone else...I thought that I booked Hyatt Ziva Cancun. So we were there as a couple at the end of April 2025. This resort is VERY family friendly which is nice but it made me miss my daughter. I would not suggest to go there as a couple. There's kids everywhere.... At the end of our stay we were hanging more around the adult only pool which is beautiful and deep however there's not many chairs there. Here's my full review: beach: awful. Please do not book this resort if you are a beach person you will regret it. They are doing the best they can with that beach but unfortunately there's not much beach to work with. Pools: ok but the main pool when I was there I think it needed to be cleaned or something. Our tubes were all stained green and our bathing suits also this never happened to me at another resort before. That's another reason why we changed to the adult pool at the end of our stay. food: absolutely amazing. It was also nice not needing a reservation. I was also surprise that they have choices in wine! The red wine was always very good. Staff/Service: Amazing! the service was great all around. Best service I've ever got at an all inclusive resorts. Rooms: Amazing. Big, spacious, clean and everything was working good. Overall: This is a nice resort for families. Easy to walk around. Not far from the airport. Clean and amazing food and service.

It's more 4 star than 5 star hotel. Lower your expectations. Didn't likes up front:- 1. You couldn't book your evening meal ahead of time (apart from the hibachi). Each night, you had to get ready for diner, go to your preferred restaurant, find out how long the late would...

It's more 4 star than 5 star hotel. Lower your expectations. Didn't likes up front:- 1. You couldn't book your evening meal ahead of time (apart from the hibachi). Each night, you had to get ready for diner, go to your preferred restaurant, find out how long the late would be and then go and wait. Not very relaxing. 2. Kids in the restaurant. So inconsiderate and noisy. They also found their way into the adult only restaurant through parents putting pressure on the staff to let them in (they'll be quiet lies). Really spoiled the meals. 3. The seafood BBQ. All the nice food was gone instantly. I queued up on time, but people just took it all and it wasn't replaced. 4. There was a wedding on, and for over a day, it took up the key areas of the hotel, reducing your space to relax with no substitute. the rest of the guest were packed into a small area. 5. The bites. Despite the room service saying they can debug the room for you (a long standing problem), we continued to get bitten. Probably mosquitos. 6. They missed cleaning our room 3/7, despite us using the app to say when we were out. Remembering all this, I've just dropped it from a 4 star rating to a 3 star. Good things:- 1. Breakfast and dinner was really nice food. The evening meals were good as well. Hibachi, worst one we have seen. 2. Gym was good. Enough space and just enough weights. 3. Coffee shop. This really made the hotel for us. A great idea. 4. Lots of pools, with the ones away from the main one quiet. Some people like putting towels out, but not lying on the sunbeds. 5. A pool with slides for the kids. 6. Rooms are clean, big and comfy, as is the bathroom and bath. 7. Staff are helpful and friendly. 5 star staff. Additional:- 1, Shows were mixed. Some brilliant (rock band, country singer), others, not so much. 2. Because of the way you eat, you have a good chance of missing the shows. 3. No shower or changing rooms in the gym. 4. Beach is none existent and the water looks challenging to swim out in because of the seaweed. Wife would go back, it'd have to be cheap for me to go back.