Hyatt Zilara Cancun

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Tripadvisor App Write a review, make someone's trip What would you like to review? Pick up where you left off One Hour Saint Louis Cemetery Number One Walking Tour New Orleans, Louisiana 1.0 of 5 bubbles 2.0 of 5 bubbles 3.0 of 5 bubbles 4.0 of 5 bubbles 5.0 of 5 bubbles Been here? Isla Mujeres Golf Cart Rentals Isla Mujeres, Mexico 1.0 of 5 bubbles 2.0 of 5 bubbles 3.0 of 5 bubbles 4.0 of 5 bubbles 5.0 of 5 bubbles Your reviews Hyatt Zilara Cancun Cancun, Mexico Another tremendous at zilara cancun March 2025 This is my third time at this resort, and the resort was even better then I remembered. From Maria Marie to Asiana and Vista, the food was top-notch, and so was the service. Leo in Maria, Marie was a standout server. The activities team had a wide range of games during the day and awesome entertainment at night. The Tenor Trilogy was hands down The best act I've ever seen at an all inclusive or on a cruise ship. Michele, Alina, Johnny, Andrea, Alex and Ganoda were all great! For fitness enthusiasts...wow is all i can say. So many classes offered my trained, talented instructors in a gym that rivals a private club in the states, all included. Yoga and mat pilates by Fitness Vacation Exchange plus reformer class, core, abs, aqua cycle and jump fitness. Thanks to Jose and Diana! Also loved that there was a guest nutritionist providing activities and expertise during our stay, thanks Danielle from NTE for the dun games, smoothies and prizes!

The smoothie’s in the morning were great I really enjoyed the RD Jasmine Fromm. Yoga was very nice Rooms are amazing. Especially the oversized bath/ hot tub And the food did not disappoint It’s a smaller resort. But that’s what I loved about it

This is our 12th year at the Hyatt Zilara Cancun. We love coming back and experiencing the hotel, the pool and the amazing clear waters of the Caribbean Ocean. It would not be the same without Luis Alvarado at the Concierge/Front Desk, he so professionally helped us in every way...

This is our 12th year at the Hyatt Zilara Cancun. We love coming back and experiencing the hotel, the pool and the amazing clear waters of the Caribbean Ocean. It would not be the same without Luis Alvarado at the Concierge/Front Desk, he so professionally helped us in every way to make our stay outstanding. Ivan at the Pool was wonderful as usual and took care of our needs each day. The Pool Bar Staff, Main Bar staff and all the Restaurant Staff made our stay really special. The nightly entertainment ended our nights with a bang! Can't wait to come back and enjoy next year! Chuck & Ryan

We had a wonderful trip and we were very well taken care of by the staff! The concierge team was absolutely on point. Our room was amazing (presidential suite upgrade) highly recommended. Beach cabana was amazing as well. Best part is it’s an hour and a half flight from Tampa!

We had a wonderful trip and we were very well taken care of by the staff! The concierge team was absolutely on point. Our room was amazing (presidential suite upgrade) highly recommended. Beach cabana was amazing as well. Best part is it’s an hour and a half flight from Tampa!

Hyatt Zilara was an unforgettable experience. The service that we received during our time was nothing short of incredible. Our server Emmanuel at Marie Marie, Mateo at chefs plate, Carlos the photographer, Emmanuel at the spa, Ruben our server at punta vista, Julian at spice buffet, Arturo at the front...

Hyatt Zilara was an unforgettable experience. The service that we received during our time was nothing short of incredible. Our server Emmanuel at Marie Marie, Mateo at chefs plate, Carlos the photographer, Emmanuel at the spa, Ruben our server at punta vista, Julian at spice buffet, Arturo at the front desk, and the entertainment team, specifically the volleyball participants, and all of the other staff, blowed us away. Along with receiving the best service that we have ever received, the actual resort was beautiful. It is evident how much the resort staff love their job through the maintenance of the area. The room was stunning and comfortable. Room service was always correct and quick. There was a wide variety of dining options and each one was great. There is not one negative thing we can say about our stay at the Hyatt Zilara!

Fantastic!!! Cancun is back to being safe and fun again! No soldiers were required. The property was amaculate. The food was excellent and the entire staff was incredible! The Lifeguard was extremely diligent and made sure that all the swimmers were safe. Also, the beach bartender did a great job...

Fantastic!!! Cancun is back to being safe and fun again! No soldiers were required. The property was amaculate. The food was excellent and the entire staff was incredible! The Lifeguard was extremely diligent and made sure that all the swimmers were safe. Also, the beach bartender did a great job of making fantastic tropical drinks! We look forward to our next stay.

We stayed at Hyatt Zilara Cancún from 3/2-3/8 and loved everything about it. Pros: The location, the size, the staff, the beach, the food, our room, our balcony, the entertainment, the housekeeping, etc. We had a great time at the foam party and doing pool activities like water aerobics and...

We stayed at Hyatt Zilara Cancún from 3/2-3/8 and loved everything about it. Pros: The location, the size, the staff, the beach, the food, our room, our balcony, the entertainment, the housekeeping, etc. We had a great time at the foam party and doing pool activities like water aerobics and music trivia. I want to give a specific shout out to sweet and petite Ligia who helped us reserve cabanas and a table at the White party, Victor and Abimael (Abi), who worked tirelessly on their feet all day in the heat to serve drinks and take food orders, Sarah, our housekeeper who cleaned our room every day and did the turndown service each night, and Anthony, who gave us a warm welcome when we arrived. Arturo served us a wonderful breakfast at Punta Vista restaurant with enthusiasm and had a great sense of humor. The White party was impressive. The food was excellent and the acrobatic show was amazing! We loved how the staff were recognized at the end on stage and with a champagne toast. It seems like it’s a very family atmosphere for the employees which is probably why they all seemed so happy. There are so many others but I can’t remember all their names. We had wonderful meals at Asiana (teppanyaki), Maria Marie and many at Punta Vista. The coconut ice cream and the frozen mochas in the cafe were so good. Cons: The only hiccups we experienced (because no place is perfect), is the elevator went out a few times and I don’t mind stairs but we were on the 7th floor. There needs to be more restroom stalls in the sports bar (only one for each gender), but that may be part of the renovation. I bought my husband a tshirt in the Boardwalk gift shop, and he tried it on and said it was too tight so I asked to exchange it the next day, and was told “no exchanges.” I thought that was a little ridiculous since it still had the tag and it was obvious I bought it there. So now I’m stuck with a shirt that doesn’t fit him. I guess we’ll give it away, but for the price it would have been nice to be able to exchange for one that fits. So…if you buy something there make sure you really want it! Overall we loved Zilara and would definitely return. As a matter of fact i we would like to come back again and see how it looks after the renovations.

The beach and ocean at this resort are absolutely gorgeous. The resort is very luxurious and the staff was very friendly. The food was incredible. Really enjoyed Maria Marie restaurant with our favorite waiter Leo. The white night was special. Also their gym was on par with upscale membership gyms....

The beach and ocean at this resort are absolutely gorgeous. The resort is very luxurious and the staff was very friendly. The food was incredible. Really enjoyed Maria Marie restaurant with our favorite waiter Leo. The white night was special. Also their gym was on par with upscale membership gyms. The instructors Diana and Jose were great. Especially loved the yoga with Melissa. Can't wait to come back.

This hotel is amazing, from arrival to departure. All amenities were great, the staff however are on another level. Our favourite restaurant was Punta Vista!! We were honestly there every day. The hostess Monica who is so sweet attentive and professional was absolute amazing, she introduced us to Chef Gerardo...

This hotel is amazing, from arrival to departure. All amenities were great, the staff however are on another level. Our favourite restaurant was Punta Vista!! We were honestly there every day. The hostess Monica who is so sweet attentive and professional was absolute amazing, she introduced us to Chef Gerardo who made us a special dinner on our last night. He created each individual course and brought it to our table!!! To say it was spectacular would be an understatement. I am hoping that all the staff will still be there after the renovation. Our stand outs for sure were Monica and Chef Gerardo they both went above and beyond!!! Our Cancun search is over the Hyatt Zilara Cancun is our new home away from home!!! Hoping to see you all next year

We had the absolute best time! Eduardo (server) took such amazing care of us in our cabana and was so friendly! We never waited for anything! Shirley and Xoch gave us the most perfect beach massages! They were so friendly and kind! David and Ivan are so accommodating and made...

We had the absolute best time! Eduardo (server) took such amazing care of us in our cabana and was so friendly! We never waited for anything! Shirley and Xoch gave us the most perfect beach massages! They were so friendly and kind! David and Ivan are so accommodating and made our pool experience so fun! Zilara is the best!

Amazing!! Beautiful beach & resort with fantastic food and staff! This is my second time at Hyatt Zilara once you go, you will want to go back. Thank you to FVE I had a fantastic opportunity teaching stretch and HIIT classes. Pepe and Diana are so wonderful and knowledgeable. They...

Amazing!! Beautiful beach & resort with fantastic food and staff! This is my second time at Hyatt Zilara once you go, you will want to go back. Thank you to FVE I had a fantastic opportunity teaching stretch and HIIT classes. Pepe and Diana are so wonderful and knowledgeable. They really made me feel welcomed. So many wonderful staff members Manuel and Angel are the best bar tenders. Louis, Sebastian and many staff really make sure you have everything you need. I will miss the coffee staff who remembered what I liked every morning. (Can’t remember their names.) This is a high end resort with the top of the line alcohol and food. You won’t be disappointed. Beds and pillow are super comfortable as well. I love the option to rent a cabana for the week so you don’t have to worry. Lots of chairs so you don’t have to get up early either. They are starting a major room Reno I will be excited to see the change.

Just back from annual winter break at Hyatt Zilara fabulous as always. Service and staff were absolutely fantastic. Special shout outs to Rossy in the spice buffet who took care of us with a bright smile every morning and Ivan the pool concierge. Entire staff at Marie Marie who were...

Just back from annual winter break at Hyatt Zilara fabulous as always. Service and staff were absolutely fantastic. Special shout outs to Rossy in the spice buffet who took care of us with a bright smile every morning and Ivan the pool concierge. Entire staff at Marie Marie who were awesome as always! Treated like familia from arrival to departure hard to believe that at such a large and busy resort so many of the staff immediately recognize us. Always sad to leave. Looking forward to seeing the remodel next year!

I just wanted to say that in all my years travelling the world and staying at hotels, I have never come across such amazing service from all of the staff that we have received in our stay at the Hyatt Zilara, Cancun #HZLC. I’d particularly like to call out Oscar,...

I just wanted to say that in all my years travelling the world and staying at hotels, I have never come across such amazing service from all of the staff that we have received in our stay at the Hyatt Zilara, Cancun #HZLC. I’d particularly like to call out Oscar, who has been an amazing concierge, Ivan, David and Sebastian at the beach who have also been fantastic, but all the staff are just as brilliant. Congratulations!

Hyatt Zilara Cancun is the best all inclusive resort we have been to in a long time . No complaints, great food and drinks, and of course the superb beach location. - ocean view,

Hotel location is fantastic - on the Cancun hotel strip but the beach is still relatively private. Hotel itself is gorgeous - large lobby in the centre with bar and entertainment area, a la carte restaurants are separate in a garden area which made them feel more intimate. Hotel has...

Hotel location is fantastic - on the Cancun hotel strip but the beach is still relatively private. Hotel itself is gorgeous - large lobby in the centre with bar and entertainment area, a la carte restaurants are separate in a garden area which made them feel more intimate. Hotel has more of a party vibe than Zilara Riviera Maya (and younger clientele - mainly 30/40s) but still pretty chilled. Great entertainment in evenings - white party / acrobats / stilt walkers - a step above usual hotel entertainment. Don’t miss the cocktail bar (The Den) which is just off the main lobby area We had an Ocean view room which was huge with a jacuzzi tub, gorgeous view and large balcony. Pool has free and paid cabanas. Free ones tend to be reserved by towels by 7am but no people til lunchtime - hotel should really stop this and limit reserving to 1hr. On pool party days cabanas become crazy expensive but you do get a bottle of champagne or tequila included. Beach has free cabanas all day which always seemed empty. Beach area was lovely if a bit busy - a lot of Instagram photo shoots going on! Food and service at restaurants was very good - good quality meat at buffet too. A la carte weee walk in - Maria Marie was my favourite - allergies well handled. Fantastic omelettes at breakfast! Staff are great but did notice a bit of a Hote at all in how tippers / non tippers were treated - it wasn’t easy to get change at the hotel which didn’t help (bar staff were changing $10 from their own pockets - management should really help with this). On a few days I had no change til after lunch and I was very aware of the difference (servers still polite but noticeably less attentive).

Amazing honeymoon trip. Best hotel in Cancun. Nightlife is great on resort so never a dull moment and there are shows bars, restaurants, lounges and performances in the lobby all night long. My husband and I are in our mid 30s and we had a great time. It’s not a...

Amazing honeymoon trip. Best hotel in Cancun. Nightlife is great on resort so never a dull moment and there are shows bars, restaurants, lounges and performances in the lobby all night long. My husband and I are in our mid 30s and we had a great time. It’s not a party hotel, but it is really fun even still. There was a foam pool party and an all white party on the resort also. They have hookah in one of the bars in the hotel for xtra ($60). All of the rooms are beachfront. I never write reviews, but felt like I had to. Room service is 24 hours and amazing! Get the seafood pasta with extra seafood. There is no charge for the extra seafood. Thank me later! Poolside Cabana is $150-$200 but we sat and listened to the timeshare people and got a $200 credit (they give you the credit whether you purchase a timeshare or not we knew we were not purchasing. We just wanted the $200 credit for cabana lol and it was well worth it! We only listened for one hour and received the best poolside cabana during the phone party with a free bottle of champagne and drink/food service.) the swim my pool was fun. There are comfortable large loveseat type seating on the beach further down that are free and there are waiters that will come out to you on the beach and ask if you want anything to eat or anything to drink. There are men on the beach constantly asking if you need any thing like cigars or cigarettes or… Anything else wink wink lol. There is an ATM on the resort that gives pesos and American dollars. The gift shop sells tobacco, cigars, rolling papers. Etc. if you like milkshakes and want to get drunk, the mudslides are great. Zilara spoiled us… We don’t wanna go anywhere else. I have been to Finest Playa Mujures & this resort was so much better. The crowd was mainly 30s & up and all races, but I saw a couple 20 something’s sprinkled in there. If you’re a Spring breaker or looking to meet guys or girls, I would go somewhere else. most people appear to be coupled up or professional (but fun, youthful, and polite!). It’s really fun! It’s just not 17 year old spring break fun probably lol. keep in mind I am 35. Sorry for typos as I am using voice text and it is midnight. staff was also amazing and so friendly. They put their hands over their hearts every time they see you. Can’t wait until renovations are complete. I believe they will be complete in February 2026. We will be back as soon as they open! Hopefully the price doesn’t go up to drastically. The photos truly don’t do justice to this place… You have to experience it.

Overall, a great place to stay in the hotel zone! Loved the architecture and rooms. Restaurant options were few but they were all great. Shout out to Giovanna and Chef Pablo and Marcos at Asiana for taking care of us, and Fredy for the special birthday treats! Loved that the...

Overall, a great place to stay in the hotel zone! Loved the architecture and rooms. Restaurant options were few but they were all great. Shout out to Giovanna and Chef Pablo and Marcos at Asiana for taking care of us, and Fredy for the special birthday treats! Loved that the coffee shop opened early and had lots of snacks throughout the day. Rooms and balconies were beautiful. Our biggest complaint was the lack of beach chairs - if you weren’t renting a cabana, you were kind of screwed. The cabana rental model needs to go.

We would like to sincerely thank Oscar Mariq Marie for his exceptional service during our stay. Despite the busy Christmas season, Oscar served us with genuine kindness and professionalism. While some servers understandably looked tired from the holiday rush, Oscar stood out with his warm attitude and composed manner. From...

We would like to sincerely thank Oscar Mariq Marie for his exceptional service during our stay. Despite the busy Christmas season, Oscar served us with genuine kindness and professionalism. While some servers understandably looked tired from the holiday rush, Oscar stood out with his warm attitude and composed manner. From guiding us to our seats, recommending dishes, to the way he placed each plate with care — every part of his service left a lasting impression. Thanks to Oscar, our Christmas holiday became even more memorable. We were truly touched by his dedication and hospitality.

Hyatt Zilara Cancun is the best all inclusive resort I have every stayed at. There are several reasons but the main reason is the location. Every single room has an ocean view, and overall the resort is located right on the beach so you're constantly hearing the ocean waves and...

Hyatt Zilara Cancun is the best all inclusive resort I have every stayed at. There are several reasons but the main reason is the location. Every single room has an ocean view, and overall the resort is located right on the beach so you're constantly hearing the ocean waves and it's always right there. Folks travel to Cancun for the ocean, and it's always right on top of you which is the whole point. Zilara also has a huge gym, complete with lap pool that faces west which is awesome for late afternoon dips once the sun sets on the main pool on the beach side. And to clarify, it is 100% adults only. I've been here twice now, and there's zero doubt I'll be back for a 3rd 4th and 5th trip as well. Highly recommended!

Absolutely perfect! Clean and spotless Food amazing Staff beyond friendly Entertainment great spa was wonderful too Pools were amazing and the beach was spotless and white sand ! I have told everyone I know to book here ! Just need air conditioning in the lobby for the entertainment

What a fantastic experience, but first let me comment on Ms. Evelin Garcia, Duty Manager. What a truly consummate and knowledgable professional. Evelin made our experience very personal and pleasurable. Honestly, we had a few hiccups on the way to the hotel, but once there Evelin made it all better...

What a fantastic experience, but first let me comment on Ms. Evelin Garcia, Duty Manager. What a truly consummate and knowledgable professional. Evelin made our experience very personal and pleasurable. Honestly, we had a few hiccups on the way to the hotel, but once there Evelin made it all better by personalizing our experience. The hotel staff were exceptionally personable without being pushy.; everyone from Wait to Bar to Pool Side staff were pleasant. We even had an opportunity to speak with the Resort General Manager, Edwardo Rojas who was also extremely personable and welcoming in a genuine way. We’re looking forward to returning to this Mexican Gem of a resort and Management Team! Get there if you can too. You will have to wait till the renovations are dine though as they’ll be closed for the next 8-10 months getting the Hotel Hyatt Zilara ready for your most memorable dream experience.

Patricia is the absolute best massage therapist on the planet at Zen Spa!! Great food, clean, safe and very friendly staff. We came the last weekend before renovations closure x8mos. Will definitely be returning and recommending to clients. I noticed some areas in need of aesthetic improvements. Although we visited...

Patricia is the absolute best massage therapist on the planet at Zen Spa!! Great food, clean, safe and very friendly staff. We came the last weekend before renovations closure x8mos. Will definitely be returning and recommending to clients. I noticed some areas in need of aesthetic improvements. Although we visited before the renovations, it's still nice and clean! I can only imagine with the renovation, how spectacular it will look.

We had a great experience at Hyatt Zilara, thanks to Abimael, our attender. He was incredibly friendly and attentive, making sure we had everything we needed. He was quick with our drink orders and always had a warm smile on his face. Truly made our time by the pool even...

We had a great experience at Hyatt Zilara, thanks to Abimael, our attender. He was incredibly friendly and attentive, making sure we had everything we needed. He was quick with our drink orders and always had a warm smile on his face. Truly made our time by the pool even more enjoyable!

Exceptional spa. I had the maya massage which was a great experience in itself. Incorporating 4 techniques to give you a complete massage experience. I also loved the hydrotherapy. I was shown around by Bertha who introduced me to each concept of the hydrotherapy before my participation. She made the...

Exceptional spa. I had the maya massage which was a great experience in itself. Incorporating 4 techniques to give you a complete massage experience. I also loved the hydrotherapy. I was shown around by Bertha who introduced me to each concept of the hydrotherapy before my participation. She made the experience even better. Service was excellent.

My husband and I just stayed for eight days at the Hyatt Zilara Cancun for the second time as guest instructors with the Fitness Vacation Exchange after staying last September. It’s safe to say we enjoyed it even more this stay! Every moment at the resort is so excellently crafted...

My husband and I just stayed for eight days at the Hyatt Zilara Cancun for the second time as guest instructors with the Fitness Vacation Exchange after staying last September. It’s safe to say we enjoyed it even more this stay! Every moment at the resort is so excellently crafted and well thought out. We have stayed at other five star resorts and this one is EXACTLY our speed. The level of customer service is unparalleled. From them remembering our names, our room numbers, going out of our way for our gluten free preferences, and even calling to make sure everything was okay when we stayed in one day and they didn’t get to service our room we felt seen and pampered. My husband celebrated his birthday there and they made it special all week from special meals, songs and even decorating our room. The entertainment team and our hosts Pepe and Diana now feel like personal family. The landscape is already perfect and the hotel makes sure your stay is just as great. We WILL be back after the renovations in 2026 and can’t wait to see how they make it even better.

The level of service and care provided by the staff cannot be matched. I went during my birthday and they made it so special. Love that they offer fitness classes at no extra cost. Also, you are able to get a cabana for free. Cannot wait to go back!

Food: 5/10 Cleanliness: 9/10 Room: 7/10 Bathroom is small. There is a drop down step to bed which at night is tricky. Staff: Friendly and helpful. Except the conceirge at check out who was rude and threatened extra charges. Pool: 7/10 Couldn't swim to swim up bar becasue of a...

Food: 5/10 Cleanliness: 9/10 Room: 7/10 Bathroom is small. There is a drop down step to bed which at night is tricky. Staff: Friendly and helpful. Except the conceirge at check out who was rude and threatened extra charges. Pool: 7/10 Couldn't swim to swim up bar becasue of a mini wall between two areas. Evening Ent: 9/10 Probably the best variety and quality of show I have seen in years. ***THERE IS ALMOST NO SHADE TO BE FOUND ON RESORT UNLESS YOU RENT THE CABANA'S FOR $120 US. This was a big deal for us and we did our best to be in a restaurant or bar for the hottest times. Nothing to do in the evenings. The Time Out bar was blah. Overall for the money, I would not go back.