Fairmont Mayakoba

The Fairmont Mayakoba resort was absolutely amazing. The property is huge with a ton of things to do. The weather and the beach was perfect I entire trip with the exception of some quick showers that passed shortly. The service was unlike any other resort we’ve stayed at. With shout...

The Fairmont Mayakoba resort was absolutely amazing. The property is huge with a ton of things to do. The weather and the beach was perfect I entire trip with the exception of some quick showers that passed shortly. The service was unlike any other resort we’ve stayed at. With shout outs to Filberto helping us at the beach, Daniel at Gaia, and Irvin at Las Olas pool bar. Everyone has been so friendly and helpful throughout our stay. The food has been exceptional as well. Would definitely recommend making dinner reservations in advance as there can be a bit of a wait at times. They have a small but very functional gym. The rooms are clean and very comfortable. The beds are so comfortable and we slept fantastically this trip. Just overall this resort has exceeded our expectations. It proved to be a fun and relaxing trip with top notch service through and through.

The Fairmont Mayakoba is a tired resort - run down. The staff is NOT tired. Service is consistently excellent. The rooms show a lot of wear - they are however very clean. The staff cannot do enough. I was waiting for the concierge (he was helping another guest) and another...

The Fairmont Mayakoba is a tired resort - run down. The staff is NOT tired. Service is consistently excellent. The rooms show a lot of wear - they are however very clean. The staff cannot do enough. I was waiting for the concierge (he was helping another guest) and another staff member approached me and asked how she could help. She took care of my change of dinner reservation so I went have to wait. Anyone you stop on the property with any question is eager to help in any way they can. The property is massive, with 4 different hotels and therefore so many dining choices. This makes it a delight to choose a different option each night without having to leave the compound. Also, the canals/lagoons offer lovely views of wildlife and also another mode of transportation - boats. Overall, it’s a nice getaway for a few days but if you’re particular about the physical appearance of your accommodation, u might opt for Rosewood.

Just returned from an awesome vacation at Fairmont Mayakoba. It was beautiful and delicious. Accommodations in a King Casita on the lagoon were perfect. Service was fabulous, especially butlers Marko and Ali, and all the waiters, including Cesar, Luis, Francisco, and Diana. Loved the food at all the restaurants. Will...

Just returned from an awesome vacation at Fairmont Mayakoba. It was beautiful and delicious. Accommodations in a King Casita on the lagoon were perfect. Service was fabulous, especially butlers Marko and Ali, and all the waiters, including Cesar, Luis, Francisco, and Diana. Loved the food at all the restaurants. Will definitely go back.

Just returned from a 4 day/3 night stay at the Fairmont. Overall the property is beautiful and definitely feels aesthetically expensive and luxurious but we would likely not return. The good: •we stayed in a Signature Casita King with Lagoon view. We got this room via a great deal on...

Just returned from a 4 day/3 night stay at the Fairmont. Overall the property is beautiful and definitely feels aesthetically expensive and luxurious but we would likely not return. The good: •we stayed in a Signature Casita King with Lagoon view. We got this room via a great deal on AAA so I do think it was a good value comparable to what others likely paid for the same room. The bathroom was stunning and only second to the overwater bungalow we stayed at in Moorea in terms of spaciousness. The outside shower and huge soaking tub overlooking the window to the plant life outside were lovely. •the dinners at the onsite restaurants were great. We ate at Bassano and Tauro and we enjoyed both. The sirloin at Tauro was a bit tough but we enjoyed the sides. The pasta at Bassano tasted house made and the pizza made in the outdoor oven were great. The lunches are a different story (see below). We had lunch offsite at La Fontina one day (OK food but certainly not the level of rave reviews that it seems to get on TripAdvisor) and had dinner at Zapote at Rosewood (again good food but enjoyed our meal at Fuego Santo in downtown PDC much better). Overall I think the overarching theme is food is pretty good but could probably find same or better quality and cheaper off site elsewhere. •the service from the golf cart/support staff and the service in the restaurants was fantastic. The bad: •the foyer to our room leaked rainwater under the door twice during our stay. The first time we reached out to our butler to let them know and they advised they would send someone out to clean it. After waiting around 20-30 minutes, we just cleaned it ourselves as no one came and it was literally blocking our exit to the room. The second time it occurred was on the day of check out which got our things wet that were waiting at the door. Frustrating and should be a simple fix. •the pool service was extremely spotty. The service at the beach pool at the Maykana beach club was prompt and attentive, however, the service at the main pool was almost nonexistent. One time a waiter came and took our drink order in the hot tub and then just never returned. One day, we asked at the Las Olas beach bar if we could place our food order with them since the chair side waiter never returned after giving us menus and they told us we’d have to go back to our chairs and wait for him. It took about an hour between receiving the food menus and getting a live person to take our order. With multiple empty or open chairs available, it seems odd that there should’ve been such a big delay. •being big pool people, we are typically very particular with the pool situation at resorts. The pools here are all unheated which makes them quite uninviting when the weather is cloudy. The pool layout themselves would be better served if they adjusted who can access which pools. The adult only pool is off to the side overlooking the lagoon and is quite isolated which does make it more quiet, however there’s no associated bar or hot tub so if you want those services nearby, you’re stuck going to the main pool or the pool at the beach. This would probably be a better choice for the kids pool for these reasons. The beach pool is fairly small and the combination of the landscaping, the paid cabanas lining one entire edge, being located right next to Brisas restaurant, and the infinity edge overlooking the ocean gives it a much more chill, relaxed vibe so ideally this should be the adult pool. Instead it’s allowed to be overrun with screaming, splashing children. Given its size, kids playing in this particular pool makes it almost unusable. The seating at this pool is also extremely limited (as above, one edge of it is entirely lined with paid only cabanas which mostly sat empty) so unless you’re down there first thing in the morning, you’re unlikely to get a seat there. The hot tub at the main pool, while absolutely huge and a perfect temperature, is unfortunately the only one on the property and is NOT adult only. The days we were there had some clouds and rain so this was basically treated by families like a heated pool, and again, overrun by screaming, splashing children. Multiple adult guests enjoying the hot tub were treated to kids cannonballing into the hot tub or playing catch and splashing everywhere and the annoyance was palpable. Definitely not a relaxing hot tub experience. Either more than one hot tub should be available or it should have *at the minimum* a no playing/roughhousing rule and enforcement. •the lunch situation is not very clear. Breakfast is either buffet or a la carte at Brisas. We ate at Brisas once, food was good but not a huge amount of options. Lunch was basically ordering at the pool bars (as above, not a super easy option) or La Cantina which did not have super appealing options, to us. We did eat the pool food twice and it was fine, nothing special. Typically we would have the option of dining at the Andaz or the Rosewood for lunch but we were told Rosewood was only taking outside guests for dinner and Andaz wasn’t taking anyone (presumably) in preparation for a lengthy renovation shut down. Not the fault of the Fairmont but when we asked our butler about making lunch reservations, they weren’t clear on what was available to us either and we basically had to figure it out on our own. •as others have said, the resort is sprawling and the layout requires a lot of walking, even if not using the golf cart options. We never had to wait more than 5-7 minutes for a cart to come by so no complaints there. However, if you want to go to the beach pool but are staying in a non-beach room, expect a minimum of 15-20 minutes to get there when you factor in walking to a cart stop, waiting, riding down, and arriving at your destination. It makes a quick run back to your room a huge hassle and makes trying to snag a spot down there far more difficult than the folks who are staying at the beach side rooms (read: paying more money). Overall, for the AAA deal we got, it was a good value as we had been wanting to try a resort in Mayakoba so this was a great way to do so without breaking the bank but I think we would be disappointed had we paid full price.

Service was great especially Omar the bellman who gave us excellent advice to maximize our stay. He was equally helpful upon checkout! Quality of the food was superb and overall condor the resort is first class with all the amenities. Thanks for a great stay!

We stayed at the Fairmont Mayakoba for 7 glorious days. We had a Signature Casita in the 300 section, which we simply loved. Our balcony overlooking the canal was where we enjoyed our coffee in the morning and a late afternoon drink.. so peaceful and quiet. The property is gorgeous!...

We stayed at the Fairmont Mayakoba for 7 glorious days. We had a Signature Casita in the 300 section, which we simply loved. Our balcony overlooking the canal was where we enjoyed our coffee in the morning and a late afternoon drink.. so peaceful and quiet. The property is gorgeous! The buildings are set into the landscape so well and the grounds are kept pristine. The beach is one of the nicest we have seen anywhere. Getting to and from the beach was quick and easy with the shuttles, which passed by frequently - we never had to wait. We never had an issue getting chairs under a palapa at the beach, as we went to the area that was farthest from the beach club building. We found the entire experience exceeded our expectations - the property, our room, the restaurants, everything. But what really made this a 5 star experience for us were all the of lovely staff we interacted with, who made us feel so welcome. Oscar, who was our Captain for the boat tour, was friendly and informative, and slowed or stopped the boat to point out beautiful birds and allow us to take pictures. Eduardo and Armando at Bassano, Maria and Shaden at Cafe Maya, Diana, Adalberto at la Cantina, Rodrigo at La Laguna, Roxana and Eva at Brisas, Mauricio at Fuego (thanks for introducing us to Mexican Nebbiolo, this became our wine of choice for the week), and many others, were so knowledgeable and enthusiastic to share the details of the delicious Mexican cuisine on offer. Also Gerson at the bell desk - one morning as we returned from our morning jog on the nature trail, he saw us walking up the driveway, and came over to ask us if we would like some water - he returned not just with the water but with two face towels soaked with rose-scented cold water - what a nice touch! The woman who was tidying our room, when she learned how much I liked the little cards with the pictures of local birds on them, that were placed in the rooms at night (with information about the weather the next day, and info about the bird depicted), later dropped off the full set of 12. For me, this was the best souvenir, as one other striking feature about this resort is the large variety of birds you can see and hear all day long. This kind of personal touch happened a lot during our week - the members of the service team are really focused on the guests! We will not forget this vacation! Thank you, Fairmont Mayakoba.

Where do I begin. Listen to me; Do Not go to this place. My husband and I both doctors went there to celebrate our anniversary. After taking some much needed time off only to be robbed. Yes, We got robbed by the bell service on our last day. I had...

Where do I begin. Listen to me; Do Not go to this place. My husband and I both doctors went there to celebrate our anniversary. After taking some much needed time off only to be robbed. Yes, We got robbed by the bell service on our last day. I had seen a review of something similar but unfortunately didn’t listen. Guess what they stole two designer bags from my luggage worth 8k total and a lot of sentimental value on our last day. I’m completely mind boggled and in shock. My husband and I have been all over the world and never ever has anything like this happen to us. We left the luggage in the room for bellboy to pick up to take to our $410 ride to airport hoping it would be safe, during this time they stole my bags from my luggage. They had taken everything out of the garment bags looking to steal the most valuable things. Luckily, something made me bring only my fashion jewelry which is essentially worthless. This was unexpected given that it was a Fairmont hotel, not a cheap stay, and it has a five star rating which I believe isn’t the same five star rating as that in Europe or USA. This wasn’t our first time in Mexico but for sure will be last. I have talked to the manager who was not very helpful and at first started questioning me instead of apologizing. Would I recommend it no. Will be sure to post it on my Instagram, so this doesn’t happen to anyone else. What a shame for the hotel and also Mexico. Stealing from the guests?! Smh Overall our stay was ruined. If this didn’t happen I probably wouldn’t have left a review. But I don’t want this to happen to my fellow friends, colleagues and other travelers. The people working there were not happy. They seemed overworked and understaffed and maybe they are taking revenge on the guests.

This was our twelfth trip to Fairmont Mayakoba. This resort is a beautiful sprawling property set among the canals. Casitas are surrounded by nature including beautiful plants and flowers and local animals (coati, raccoons, iguanas and cayman). The reason we continue to return to this resort is the staff. There...

This was our twelfth trip to Fairmont Mayakoba. This resort is a beautiful sprawling property set among the canals. Casitas are surrounded by nature including beautiful plants and flowers and local animals (coati, raccoons, iguanas and cayman). The reason we continue to return to this resort is the staff. There are teams of colleagues that welcome us like family, look after us so well and make us feel incredibly appreciated. The beach crew including Nicholas, Merlin and Frederick set up our palapa everyday with a big Buenos Dias and smile. Humberto, Luis, Gilbert, Jose, Jorge, Antonio and Luis looked after our drinks and food in such a timely and friendly manner. The Basanno team of Jordan, Carlos, Antonio, Armando, Eduardo, Alberta and Nataniel always made us feel welcome and made every dinner special. I especially enjoyed the new menu "Mushroom Risotto" - amazing! We enjoyed late lunches at Brisas and morning coffee and treat at Cafe Maya - thank you Shaden and Maria! Looking forward to our next stay!

My husband and I came for a week and had Ana amazing stay. Food, service, rooms and overall vibe are great! Staff is super attentive and kind and on time for things like golf cart drop offs/ early morning rides. This is our second time at the property and each...

My husband and I came for a week and had Ana amazing stay. Food, service, rooms and overall vibe are great! Staff is super attentive and kind and on time for things like golf cart drop offs/ early morning rides. This is our second time at the property and each time it has been amazing. The prospect has undergone a renovation and it’s truly beautiful. Some things to note is it if a golf cart oriented resort so you will catch rides around the property but wait time is usually no more than 3-5 min and they run 24/7. Also there are free bikes you can use to get around! Concierge team is great and will help with so much and responds in a timely manner! They can book all your dining reservations for you and things you may want or need. Housekeeping is great and always brings ice cold water at night ( free ). As for water there is free water delivered to your room everyday and you can request more if needed, free refill stations all over to fill up your water bottles and in the restaurants it’s free- pool side and beach side it does cost but not bad! Overall good prices are so reasonable and not scammy. You can also book the boat to go to the other resort to have dinner which is very fun!

We had the best time celebrating our honeymoon at Fairmont Mayakoba! From the moment we arrived, the staff went out of their way to make us feel special—warm, welcoming, and incredibly accommodating throughout our stay. The Spa was a highlight—we ended up going back a few times because we loved...

We had the best time celebrating our honeymoon at Fairmont Mayakoba! From the moment we arrived, the staff went out of their way to make us feel special—warm, welcoming, and incredibly accommodating throughout our stay. The Spa was a highlight—we ended up going back a few times because we loved the services and amenities so much. It’s the perfect place to unwind and feel pampered. Tauro was one of our favorite restaurants on property. Adan was an amazing server, and Alfonso, the bartender, not only made fantastic drinks but also shared the fascinating history of Mayakoba with us. Eric was another standout—he gifted us salt during one visit and later gave us great local tips, including spots to check out in Playa del Carmen. At La Laguna buffet, Diana day after day made us feel like we were the only table in the room and Adelaida was incredibly friendly and attentive as well - such a lovely way to start our mornings. We also had a great experience at Gaia—our server Hector was fantastic, and one of the young chefs came out to talk with us and got us genuinely excited about what we were eating. The concierge team was also top-notch. Elmer was especially helpful and super knowledgeable whenever we needed help planning out our days. We took a river boat tour during our stay, and it ended up being one of the most memorable parts of the trip. Oscar and Miguel gave us incredibly nice and relaxed experiences, and Mauricio Romero was just phenomenal all around, sharing about the local wildlife and amazing sustainability efforts. The La Cantina tequila tasting was another standout experience—Dorian led the tasting and was incredibly knowledgeable, making it a fun and educational experience. And over at Hix Bar, David was super friendly and introduced us to tequila cream, which we’d never had before. We honestly couldn’t have asked for a better honeymoon. Fairmont Mayakoba is beautiful and serene, but it’s really the people who made it unforgettable. We can’t wait to come back!

The resort is a large and wonderful nature reserve. Our favorite part was the boat ride with captain Miguel. He was informative and funny, we highly recommend this. We stayed in room 722 which had a beautiful view of the jungle,.sadly construction was going on right outside of our room...

The resort is a large and wonderful nature reserve. Our favorite part was the boat ride with captain Miguel. He was informative and funny, we highly recommend this. We stayed in room 722 which had a beautiful view of the jungle,.sadly construction was going on right outside of our room so we had to listen to that every morning when we had breakfast. Perhaps they shouldn't use the lefthand side of the 700's with that going on.

We couldn’t have dreamed of a better experience than the week we had at the Fairmont! The warm hospitality of the entire staff was consistent across the entire property. Our butlers, Miguel, Rodrigo and Santiago, were absolutely exceptional! We celebrated my wife’s birthday during our stay and these gentlemen went...

We couldn’t have dreamed of a better experience than the week we had at the Fairmont! The warm hospitality of the entire staff was consistent across the entire property. Our butlers, Miguel, Rodrigo and Santiago, were absolutely exceptional! We celebrated my wife’s birthday during our stay and these gentlemen went above and beyond to make her feel special! Our room was absolutely perfect. Spacious, clean and quiet. I could go on and on about the property, which is indeed fabulous, but it was the personal attention, genuine care and dedication to hospitality that truly makes this a five star experience, one that we will be repeating again and again.

Dinner at the Bassano restaurant was fantastic the service was spot on! Our waiter even provided a special treat for our anniversary. We had desserts pasta and folded pizza that was very unique. 2 thumbs up. Wine service with a great selection along with after dinner coffee really added to...

Dinner at the Bassano restaurant was fantastic the service was spot on! Our waiter even provided a special treat for our anniversary. We had desserts pasta and folded pizza that was very unique. 2 thumbs up. Wine service with a great selection along with after dinner coffee really added to the food selection

Big shout out to maria and gabi at cielo(beachside night bar) for their amazing service and hospitality. Made the trip so much better. If you make it definitely have to check out this amazing bar and amazing staff. Best I have received in Cancun.

Hotel beautiful. The grounds, beach, and pool areas are beautifully maintained. The stand out though - Bassano Italian restaurant was lovely. Service from Carlos was incredible, and the banana flambé he cooked table side was amazing. Highly recommend.

Amazing resort. The beach, service, food, golf was all top class. Special shout out to Vanessa and Agustin for helping us have such a great stay. This is a more chill resort that’s great for families and/or couples looking for a peaceful experience. We loved it.

We had a great, informative and fun mixology class and conversation with Jairo at Cielo. He is super knowledgeable and passionate about all things cocktails. Cannot recommend strongly enough!! Thank you, Jairo! We will definitely be back.

We had a great experience at the Fairmont Mayakoba. This was our second time visiting. The property is beautiful and the staff really take care of you. Special thanks to Irene and Sofia for being our personal concierges and helping us throughout our stay. The property is located in a...

We had a great experience at the Fairmont Mayakoba. This was our second time visiting. The property is beautiful and the staff really take care of you. Special thanks to Irene and Sofia for being our personal concierges and helping us throughout our stay. The property is located in a beautiful location, surrounded by rich vegetation, lagoons and wildlife. The pools are all beautiful and it’s easy to find a spot to rest and relax. The food, while pricey, is fresh and very tasty in all the restaurants we went to. You can also visit the restaurants in the neighbouring properties like Banyan Tree. We hope to visit again in the future. Thanks again to Fairmont for making our stay special.

Jacco and his team do an outstanding job running this beautiful world class resort. The newly renovated rooms are stunning and very comfortable, and they have a wide variety of amenities, dining options, and activities to cater all needs. The highlight of our trip was definitely the service we received...

Jacco and his team do an outstanding job running this beautiful world class resort. The newly renovated rooms are stunning and very comfortable, and they have a wide variety of amenities, dining options, and activities to cater all needs. The highlight of our trip was definitely the service we received from the staff who were all warm and friendly. I would like to make special mention of two members of the Balam Guest Service team, Vanessa Ocampo and Agustin Ortiz, who went above and beyond to ensure that all our needs were met, always promptly with a genuine smile. Thank you Fairmont Mayakoba for making our three night getaway a very relaxing and memorable trip.

Our stay was amazing! The room was great and large and the service was excellent. Food was also very good. Very special thanks to Vanessa and Augustin for their excellent service and making our stay one we will never forget. Unfortunately, the golf course was unavailable due to a LPGA...

Our stay was amazing! The room was great and large and the service was excellent. Food was also very good. Very special thanks to Vanessa and Augustin for their excellent service and making our stay one we will never forget. Unfortunately, the golf course was unavailable due to a LPGA tournament so we could not play. That means we just have to come back :-). Until next time!

We took the eco tour with the bike and boat tour, and we stopped at the beautiful cave cenote, butterfly sanctuary, and bee hives. I loved the cenote!!! Mauricio and Ivan did an excellent job navigating us through the tour. They are so friendly and knowledgeable.

We’ve stayed at Banyan Tree on one side of the Fairmont and Rosewood on the other side. Both different but excellent in their own ways with a great choice of restaurants. Just for a change, we thought we would go over one evening to dine at the Fairmont’s top restaurant....

We’ve stayed at Banyan Tree on one side of the Fairmont and Rosewood on the other side. Both different but excellent in their own ways with a great choice of restaurants. Just for a change, we thought we would go over one evening to dine at the Fairmont’s top restaurant. They allegedly had the best steak restaurant on Mayakobo. From the incompetent greeting where the receptionist was so disorganised to some of the service and the quality of food, it was a total disappoint. We also took the opportunity to have a look around and I couldn’t believe this was a Fairmont. The beach area is a tatty mess. It reminded me more of Butlins in the early 1960s. If I was to give the two neighbouring resort’s beach areas a score it would be 10 out of 10, I would give their beach area 3 out of 10 by comparison. The main buildings would not look out of place in eastern Europe during the Cold War. The architect must’ve been drunk. They have a very flashy entrance and after that, it’s downhill all the way. Over many decades, one of us who has a severe shellfish and crustacean allergy has only ever been made ill through incompetence twice before, once in Mexico City and once in Antigua. It happened again when we dined at the Fairmont. While one of the waiters who served us was a lovely guy the general manager worked out the following day how they must have managed the cross contamination. He worked out that it came from the waiter’s hands. He found my wife and I at our cabana at Banyan Tree the following day. He’s a really nice guy and I’m sure he’s doing his best with what he has to work with. We chatted for an hour and it turned out we knew quite a few people in common at Fairmont, in particular a wonderful guy I got to know many years ago at Fairmont San Francisco. Sadly I really could not recommend this hotel or recommend dining there. The only good point is the location which is very handy indeed for visiting the other restaurants within Mayakobo. Also if you try telephoning the Fairmont late evening absolutely nobody answers the telephone.

We just returned from six unforgettable nights at the Fairmont Mayakoba, staying in a beachfront casita, and it was truly paradise. The room was stunning—spacious, serene, and just steps from the sand with the most breathtaking view of the Caribbean Sea. Waking up to the sound of the ocean and...

We just returned from six unforgettable nights at the Fairmont Mayakoba, staying in a beachfront casita, and it was truly paradise. The room was stunning—spacious, serene, and just steps from the sand with the most breathtaking view of the Caribbean Sea. Waking up to the sound of the ocean and having coffee on our private terrace was absolute heaven. The entire resort is a dream. From the pristine beaches and crystal clear pools to the lush, jungle-like surroundings and mangrove canals, everything feels both luxurious and deeply connected to nature. The boat ride through the canal was a peaceful and scenic experience, and snorkeling at the reef just offshore was a highlight for our family. The bikes provided for guests made it fun and easy to explore the grounds, and the spa was the perfect place to unwind. We were also blown away by the culinary experience. Every meal, from beachside ceviche to handcrafted cocktails at sunset, was delicious and beautifully presented. But as incredible as the setting and food were, what made our stay truly exceptional was the staff. We cannot say enough about our butler team, Fernanda Salgado and Javier Alarcon. They were absolutely phenomenal, warm, professional, and attentive in a way that made us feel genuinely cared for. From arranging activities and suggesting the perfect restaurants to anticipating every need (often before we even asked), they elevated our stay in every possible way. Their kindness, thoughtfulness, and joyfulness set the tone for our entire trip. Fernanda and Javier, you are the reason we’ll be returning. If you’re considering Fairmont Mayakoba, don’t hesitate. It’s not just a beautiful resort, it’s an experience made extraordinary by the people who work there. Five stars doesn’t feel like enough.

An AMAZING resort and a FANTASTIC Team! Special thanks to Agustin and Vanessa for taking such great care of us! All food & beverage on property was delicious, we tried all restaurants and it’s hard to pick a favorite. Would highly recommend and we will be back soon for sure!

An AMAZING resort and a FANTASTIC Team! Special thanks to Agustin and Vanessa for taking such great care of us! All food & beverage on property was delicious, we tried all restaurants and it’s hard to pick a favorite. Would highly recommend and we will be back soon for sure!