Banyan Tree Mayakoba

We had a wonderful villa and enjoyed our stay very much. We have spent every day at the beach and one particular thing that stood out was the service by Gamaliel. I work in sales and I am myself very customer focused and so I was especially glad to be treated this well. If you read this, thank you for making our stay carefree and so enjoyable!! Ignas&Annika

Gamaliel is the star of Sands, absolute best service at the beach! We have been going here for the past 12 years and he's always the warmest and kindest. Always smiling and willing to go out of the way, really makes us feel like we are back home every time. His service is one of the main highlights of our stay each time and one of the main reasons that keeps us coming back! Having travelled quite a bit, his service remains as the absolute best out of all the places and he is truly such an asset to this resort!

Back again at our favorite place, feels like home. Staff is so warm & welcoming. we stay by the beach, sunset walking right outside to the beach or breakfast. But, you need to know all the villas have been renovated & are magnificent & huge, all with pools & Jacuzzis. The food @ Cello & the chef will make you anything you want. The fish at the sands can't get any fresher. Better make your massages before you go, they are so booked, & there is a reason, they are great! Ride bikes thru out the complex, & if you are a golfer, roll out of bed onto the greens. Oh, buffet at Oriente is the best, I've never seen one like this with everything & it hits the spot. Banyan Tree is a sleeper. Once you go there you will always come back!'' It's a special property & you feel so rejuvenated when you leave. The GM must be doing something right, it is such a privilege to work there.

We had the absolute pleasure of working with Ivon Cedillo, the events manager, and our personal concierge Angel Escamilla during our wedding stay, and truly, the experience would not have been the same without them. Angel reached out to us after we arrived via Whatsapp, and anticipated our needs before we even had to ask. Every detail, big and small, was handled with care, professionalism, and genuine warmth. Whether it was coordinating last-minute group dinner reservation requests, signing us up for any services, ensuring our schedule flowed seamlessly, or simply checking in at the right moments, he made us feel completely taken care of. Ivon worked hand in hand with my wedding planner, and though she was not part of the team when we first booked our event, we are so happy she joined the Banyan Tree team and was a part of our experience. She was present and oversaw the welcome party as well as the wedding events and was always close by or a call away if my planner had any questions. Her attention to detail and leadership made everything feel very smooth and easy. The whole team at Banyan Tree created a sense of ease that allowed us to be fully present and actually enjoy our wedding experience, which is priceless. Their dedication, responsiveness, and kindness did not go unnoticed, not just by us, but by our guests as well. It’s rare to encounter people who combine efficiency with such a personal and thoughtful delivery. The spa therapists and front desk staff at the spa are world class and they were very accommodating with our busy schedule. All of our guests who had spa services raved about them. Do not miss out on the rainforest walk, always book it with your service! We are beyond grateful for everything they did to make our wedding stay unforgettable. There were so many special details to help us celebrate this once in a lifetime weekend, and we can’t wait to come back. If you have the opportunity to work with them, consider yourself very lucky.

Our family of four (with two young children) stayed at Banyan Tree Mayakoba for 4 nights in late April 2026. We stayed in a one-bedroom villa with a living room. We had a wonderful time and we'd recommend it. The staff, including Fernanda (our personal concierge who checked in with us daily at breakfast), Jazmin (who brought our kids complimentary guacamole at check-in when she sensed they could use a snack), Veronica (the world-class yoga teacher in the spa), Marisol (the friendliest welcome you'll ever receive at breakfast) and Victor at the beach club made a big difference in personalizing service for us throughout our stay. The private pools are absolutely delightful, especially when you have kids. And, getting around by bike and golf cart is such a treat. Our 7-year old would mutter, "Best vacation ever" throughout the trip. Here are my notes and tips: first, the buffet breakfast at Oriente breakfast is unbelievable and easily the best breakfast spread we've ever eaten. We ate there for 4 days and didn't come close to trying all the delicious options. Second, the dinner restaurants are expensive, even by resort pricing. We typically ordered in-villa dining and were able to keep our dining costs to a reasonable level. Kids under five eat free, which is a great perk. Third, there are lovely complimentary activities, such as yoga and sound healing at the spa. Ask at check-in for information about programming while you're there. Fourth, the beach had some sargassum in late April, which was a bit smelly one day, but the staff did an excellent job cleaning it up and it wasn't an issue for the other 3 days. Kudos to the team at Banyan Tree: it's an amazing property!

Wow, an Excellent experience all around. I feel like a VIP the whole time! Thank you ! Special Thanks to ; Gamaliel Paco Ignacio Emma Angel Yesenia Francisco Silverio Víctor Neo Iris Jorge Luis Luis Raul Edwin Edmond I hope I did not miss anyone ! All were just Phenomenal and made my Birthday + our an entire stay so Special ! Muchísimas Gracias ! We will definitely be back !

We had the most beautiful and relaxing stay at Banyan Tree Mayakoba. Nothing was ever too much to ask—the service was impeccable and truly made our stay a delight, especially while navigating our holiday with our 3-year-old. A special shoutout to Jasmine and Fernanda! The resort offers a variety of cuisines, all of which were absolutely delicious. We found ourselves spending most days at the beach/pool bar, where Jesus made us feel incredibly welcome. His attention to detail allowed us to completely unwind and relax. We also managed to squeeze in a massage at their gorgeous spa, where Lorena gave us the most exquisite Thai massages—an unforgettable experience. A 5-star experience with 5-star people!

We visited the Banyan Tree over Easter and had a great time. We stayed in a 2 bedroom villa close to the beach and Sands beach club. The pool at Sands is great and wasn't ever too crowded, it was easy to get sunbeds on the beach and always felt very relaxing. The service on the beach was great from all the staff, very attentive. A special mention must be made for Angel who helped us every day with our plans and was always available and super cheerful and helpful. We visited the other resorts in the Mayakoba complex for lunch. We found the bikes very useful during our stay as the report is huge.

We truly enjoyed our honeymoon at Banyan Tree Mayakoba. We were treated with such kindness by all the employees and everyone was very helpful, and made us feel special. Our concierge Gabrielle was incredible! Both by helping with on and off site reservations or making sure we had what we needed in the villa. She was fantastic! Would come back with family and friends to stay again in the future! We felt secluded enough with our beach villa, yet comfortable enough to get around via bikes or golf cart rides. The beach and spa were incredible but nothing compared to having both the beach and pool to ourselves at our villa.

We recently returned from a wonderful week at Banyan Tree Mayakoba. We were again struck by the superb service and hospitality. We definitely felt like “family” at this property, which is lovely, perfectly maintained, and that really brings it in terms of making guests feel welcomed and cared for. We want to give special thanks to the following: Gamaliel, our beach host who noticed that we were interested in Mayan cuisine and who arranged for bespoke Mayan lunches at our beach palapa. Jesus, our other beach host who provided great conversation and impeccable service. Alejandro, who not only cooked and served us an amazing private bbq at our villa, but who also bonded with us with our shared appreciation for Depeche Mode. And last, a special shout out to Fabian, our nighttime housekeeper who carefully prepared our villa for restful sleep each night. It’s the small things like having excellent, friendly, unobtrusive nighttime housekeeping that demonstrate the excellence of this property.

Amazing stay at Banyan Tree. Beach villas are fantastic - highly recommend for beach access, private palapa, and promiximity to Sands for breakfast and lunch. Service is excellent, especially at the beach. Gamaliel, in particular, was so friendly, attentive, and knowledgeable. Food is delicious. Buffet breakfast and Saffron are a must. We loved getting around Mayakoba in the golf carts and boats and also enjoyed dinner at Fuego (fairmont) and Agave Azul (rosewood).

We love coming to Banyan Tree. The villas are so spacious and relaxing! You also never feel like it’s crowded. We loved the two adult pools on the beach (La Sur) and met Jesus (our server) for the first time this April. He was constantly checking in on us and had fresh waters when we needed them. He was so friendly, personable, and had such a positive attitude. You can tell he loves what he does! We looked forward to seeing him every day and appreciated his ability to treat every guest with genuine care. He’s an excellent employee and asset to Banyan Tree. We will be back soon!

We had a great time at Banyan Tree. My family and I really enjoyed the beach this year. The beach activities crew of Jorge, Edwin, and Rogelio were amazing with our kids. They were truly the vibe. We enjoyed beach volleyball, rumba, and soccer. We also enjoyed the service of Victor and Paco. Victor remembered us from our visit three years ago! The rest was exactly how we remembered, great villa, great food, very clean, and amazing service.