Paradisus Playa Del Carmen

I had stayed at this resort multiple times over the past 10 years and enjoyed every one of them. But the standard of care, the grasp for greed and the lack of compassion for the feral cats on the ground were the straw that broke the camel's back. I tried...

I had stayed at this resort multiple times over the past 10 years and enjoyed every one of them. But the standard of care, the grasp for greed and the lack of compassion for the feral cats on the ground were the straw that broke the camel's back. I tried to share the issues in a private survey with the resort management, but instead was sent a generic email that failed to acknowledge nearly all of the issues I raised. So before you book, look these over and realize what you're in store for: 1. The constant attempts to "upsell" guests for premium services (food, spa, excursions, photos) cheapened the overall experience. 2. Signage in every restaurant recommends paying for better food, suggesting the caliber of food you offer guests is substandard. Adding Circle items to the menu only further alienates your guests. 3. The vendors selling the crafts were sometimes aggressive with guests to come to their kiosks 4. Our concierge saw us at check-in, once saw us by the front desk when our room bracelets were turned off (he didn't recognize us or stay to resolve the issue). Other than messages on Whatsapp booking dinner reservations, we never saw him again. 5. As Club Melia members, you have taken away our services and features, giving them to the Circle members. The Club Melia lounge is now becoming the Circle Black Lounge. The weekly Club Melia white party is gone. Gifts normally given to Club Melia members such as a free specialty dinner or massages is also gone. The message was "Pay us more to become Circle Members to get the Club Melia benefits you previously had" 6. Guests who had signed up for the Circle memberships were already regretting their decisions on their next visit. We met a couple who previously bought Circle Red. The room options and maintenance charges upset them. It was clear that staff members were not honest in how they sold them the membership 7. Care for the feral cats on the grounds is inhumane. The cats are not spade/neutered for their safety. Water is not available to them. Staff are told to refer to the cats as "Sophia" but when the cats first arrived in the resort in 2020 (we came in July 2020 right after you reopened post COVID at 4% capacity), we met the original Sophia and saw her again in 2022. Some of the cats this trip showed signs of injuries and neglect. 8. At the LaPerla Reserve Pool, the staff were the ones secretly reserving bali beds by placing towels on the beds (not those roped off to designate paid). I went down at 7am and watched the staff member managing the towel house do it. 9. The recent influx of corporate events made the place feel like a busy convention center, not a relaxing resort. We are going to your resort to get away from corporate logos and such. 10. Our room was in disrepair on arrival. The toilet needed to be fixed, the shower head was leaking and the shower drain was clogged. Why none of these were addressed prior to checking in showed a lack of proper inspection and maintenance 11. Safe keypad was entirely broken off the safe one evening after returning to our room. All the screws were missing 12. Reserve restaurants (La Palapa, Olio were the old names) no longer open for dinner. 13. Nobody contacted us prior to arriving at the hotel to make dinner reservations. We checked email spam folders....there was no attempts to communicate. 14. All-inclusive rates increased 40% from $110 USD in 2022 to $155 in 2025, but less quality food was being offered. We are not ones who drink alcohol so the all-inclusive charges make the stay less desirable. 15. Reserve pool is not heated, but your website says it is heated 16. One stall in the ladies bathroom by the reserve pool was locked and out of service for the entire stay 17. No more Club Melia designated Bali Beds 18. Loss of water in most of the resort on the morning of Wednesday, Feb 5th

Staying in Paradisus La Perla. Just went to M Bar. Jesus is marvelous. Perfect martinis. Dinner at Lemonfish. Food was superb as was the service from Francisco. Here to celebrate our 30th wedding anniversary and can’t imagine being anywhere else.

A wonderful visit! The staff really go above and beyond for you at the resort and they ensure the stay is incredible. In particular, our waiters at Cielo (Christian B.) and Lemonfish (Francisco) were superstars when taking care of us. Across the board, the food and drinks were delicious.

My husband and I traveled here for our 21st anniversary. Every time we were on the toilet, taking a shower or having sex housekeeping would walk in and not leave. The food and drinks were excellent and so was the cappuccino. The cabanas were so comfortable. The outside of the...

My husband and I traveled here for our 21st anniversary. Every time we were on the toilet, taking a shower or having sex housekeeping would walk in and not leave. The food and drinks were excellent and so was the cappuccino. The cabanas were so comfortable. The outside of the hotel looks like a prison but they have incense burning most of the day. There is an adult and children’s side and family concierge is extra. Certain areas of the Beach and other restaurants were only for family concierge. Everything was an upgrade. The swim up bars never opened on time. We went for my husband’s birthday in September to Dreams Sapphire. Much nicer hotel but food and drinks not so good; however, they treated us like royalty. When we arrived they served us champagne where food was available all day. Unfortunately, I will probably never go back to this area as customs in Cancun was a nightmare. People fainting, fighting and people were cutting lines.