Maroma, A Belmond Hotel, Riviera Maya

Excellent in every way. We returned after many years and incredibly impressed by the upgrades to rooms and common areas. Staff top notch (kudos to management) always kind and attentive. Excellent food and dining experience. We are already planning our next visit.

Perfect beach vacation for my wife and me. Incredible service and quiet spaces to relax and enjoy the beaches and pool.

The staff warmly welcomed us upon arrival. The room was exquisitely appointed rooms. The attention to little details in the room. The slippers, the caftans, the interesting books, the tiled sinks, the luxury products, the Mexican inspiration. The delicious and timely coffee service. The fitness center equipped with a massage...

The staff warmly welcomed us upon arrival. The room was exquisitely appointed rooms. The attention to little details in the room. The slippers, the caftans, the interesting books, the tiled sinks, the luxury products, the Mexican inspiration. The delicious and timely coffee service. The fitness center equipped with a massage therapist, good equipment, snacks and cold towels. The breakfast service where homemade tortillas are abundant, the fruit is plentiful, the pastry basket is different each day and the pour over coffee is a cultural experience. The wooden carved lounge chairs with comfortable cushions, chairs for all the guests, and beach attendants who are ready to take care of your every need. The surprise of daily cocktails, fresh fruit, cooling mist or sorbet. The beautiful well-maintained beach and grounds. The spa with it's welcoming staff, well trained therapists, hot pool, and well stocked clean locker room. The fantastic, interesting, beautiful and delicious dinners at both restaurants. One day two employees said when we had a request, "Anything is possible!" The sommelier who guided us through the wines of Mexico. The bartender making interesting and unique cocktails. Our list could go on and on... What we know is that everyone wanted to make sure our week at Maroma was special. Each staff member was there to provide a service, and it is obvious they are very proud of their work and their country.

Hadn’t been to maroma in almost 20 years (before it was a Belmond) and it did not disappoint. The service , amenities, rooms and beach were all fabulous. It over delivered in every single way and we can’t wait to visit again! Perfect for couples or friend groups needing a...

Hadn’t been to maroma in almost 20 years (before it was a Belmond) and it did not disappoint. The service , amenities, rooms and beach were all fabulous. It over delivered in every single way and we can’t wait to visit again! Perfect for couples or friend groups needing a great getaway. Did not strike me as the best place for small children.

My wife and I had a fantastic stay just after New Year, and one of the standout moments (which, honestly, I think the hotel doesn’t promote enough) was a Temazcal shaman ritual we did on the beach at sunset one evening. You crawl into what looks like a pizza oven...

My wife and I had a fantastic stay just after New Year, and one of the standout moments (which, honestly, I think the hotel doesn’t promote enough) was a Temazcal shaman ritual we did on the beach at sunset one evening. You crawl into what looks like a pizza oven (which, we’re told, represents your mother’s womb). It’s basically being locked in a pitch-black sauna/steam room for 60 minutes, with nothing but the shaman’s drum beat, chanting and your deepest thoughts to keep you company. At some point, you’ll question some life choices —like, “Did I really need that third taco and second bottle of wine at lunch?” The shaman was genuinely impressed that my wife and I made it through the whole session and “took all the hot stones.” I explained that surviving a New York City summer builds tolerance. By the end, you emerge feeling reborn, energized, and completely soaked in sweat, and realize you’ve never been so grateful for a cool sea breeze in your life. It’s was the perfect detox to sweat off 2024 and gear up for 2025! A huge thank you to Jorge and Giacomo for an unforgettable experience, and to the whole team at Belmond Maroma for giving us an incredible start to the year.