The Fives Oceanfront Riviera Maya

We had a wonderful 4 night stay at The Fives. It was not what we expected but exactly what we needed. Instead of the active partying style resort, it was very quiet and serene. The pool and beach area is small but so beautiful, quiet and peaceful that it could not have been better. They do a great job of keeping the beach clean and there were always clean towels available as well as beach beds with umbrellas with a beautiful view. The staff were very friendly and helpful. The food and service were outstanding and the view from the restaurants breath taking with wonderful breezes on the balconies. The only issue we had was the room did not have hot water for showers so we regretted that we didn’t take them up on an upgraded room. We did a couple of excursions but snorkeling the coral reef right out in front of the resort was the best. Beautiful coral with wide variety of types of coral including fans, lots of fish and even turtles swimming with us.

The Fives was a great place to relax and unwind in a serene environment. The beaches and pools were meticulously maintained, and there was always an empty lounger available to use. Room 504 was spacious, clean, quiet, well stocked with supplies., and kept immaculately by our housekeeper. The rooms double balcony provided a beautiful view of the ocean and the main pool while we sipped our coffees in the morning. The food and drinks were excellent and exceeded our expectations. All the staff that served us in every capacity from check in to check out were professional and caring in their duties. Miguel, Elvis, Ian, Giovanni and Stefony were staff that stood out to us, and made our stay one to remember. We will be back.

Just returned from a 8 day stay with a friend. We both loved it. The food is a la carte, everyhing we tried was delicious. The staff is nice, it’s a very peaceful resort. If you looking for a quiet getaway this is a good choice. What we liked the most was being so close to town. We walked by beach and by road every day. Great snorkeling at the reef and at the Oja de Agua out at the buay!

Lovely quiet resort. My husband and I were here April 12-19 enjoying a kids free vacation. This resort was exactly what we were looking for: quiet, peaceful, great food, no obnoxious drunks or loud music. If you’re looking for a party resort: this is NOT it. If you’re looking for a peaceful, relaxing vacation this is exactly it. The sargassum was bad when we were there but they hire people to clean it up. Once you get out about 30feet the water clears up. And the ocean is a living ecosystem so we just deal with it. There’s a very nice reef in front of the hotel (too far to swim out to unless you’re a VERY strong swimmer). The hotel offers 1 hour snorkelling tours for $40USD. We did it twice. Very enjoyable and we saw plenty of marine life - fish galore including several barracudas, a turtle, a few jelly fish, many rays and even one shark. I would have went a third time if were there another day. The local dive shop aLao offers scuba lessons. Plenty of beach chairs. Although the hotel was definitely not at capacity when we were there. I can’t comment about the pools as we didn’t use them - I much prefer the beach and ocean. Although the pools did look nice. Lovely white sand beach. Lots of umbrellas. I did yoga on the beach every morning and it was lovely. Nice beach walk to the south (about 1.5km each way). Lovely locals that utilize their beach. Really a nice, relaxed, fun atmosphere. Walk down to the pier and square.m where the locals hang out. It seems like everyone comes down to the square/pier for a cerveza after work. We walked early morning and after the sun went down. It was very hot for us (but we live in northern Alberta and it’s still cool at home this time of year). The food: hands down the best food at any all inclusive that we’ve been to. Everything was fantastic. Especially the fish and shell fish. The octopus was great. Highly recommending getting the catch of the day. Also great coffee and espresso. So nice to delicious, fresh meals that don’t derail my fitness goals. Staff: great service. Kind, polite and helpful. While all the staff speak English very well, I strongly recommend learning at least a few Spanish phrases. My Spanish is poor at best and the staff were so pleased that we at least tried to speak the local language. Rooms: we did a junior suite. It was clean and bright. The bathrooms could use a refresh. Nothing major - just the typical wear and tear you see in tropical climates (taps are corroded and need replacing, the caulking in the shower needs to be re done). Balcony was nice and we used it to cool off during the hottest part of the day. Bed was comfortable. Mini fridge was well stocked - although we only drank the water and club soda. Coffee and tea maker in room worked well. For house keeping. Kids: While this is not an adults into resort, there are no kids activities. If your kids need constant entertainment then this is not the place for them. Older kids who are happy to swim and snorkel would enjoy it. Our kids are 8 and 11 years old and they are active, outdoor kids. They would enjoy the quiet atmosphere here. Overall, a great choice for a quiet, relaxing vacation. We would love to return next year with our children.

We had a wonderful stay at The Fives Oceanfront in Puerto Morelos. The location is perfect — right on a beautiful beach with calm turquoise waters, and just a short 10-minute walk to the charming town of Puerto Morelos. The authentic fishing village vibe, with its colorful streets, great local restaurants, and relaxed atmosphere, was a real highlight. The facilities are excellent: spacious ocean-view suites, two beautiful pools (including a stunning rooftop infinity pool), a pristine private beach, spa, and delicious dining options. The staff were outstanding — friendly, attentive, and always going the extra mile to make our stay special. A perfect blend of luxury and authentic Mexican charm. We’ll definitely be back!

Our family of four (two adults and two teens) recently returned from a week at The Fives Oceanfront Puerto Morelos, and we had a great experience from start to finish. This property feels more like a boutique hotel than a large, all-inclusive resort. If you're looking for a quieter, low-key vibe, this is a fantastic option. That said, families with younger children or teens who need constant entertainment might find it a bit on the calm side. The rooms were spacious, clean, and comfortable. The king-size bed was on the firmer side but still quite decent for a good night’s sleep. There are three restaurants on-site, and reservations are recommended to ensure you get your preferred dining time. There’s no buffet, which we actually appreciated. The food was consistently enjoyable, with plenty of variety. Service can be a bit slow at times, but we never felt rushed—it fit the relaxed atmosphere perfectly. We also enjoyed the live music—during the day on the beach and in the lobby in the evenings—which added a nice touch to the overall ambiance. A couple of things to note: the sargassum was very thick during our stay and deterred people from swimming in the sea. There is a team of folks working tirelessly to clean it up, but it was not enough. And beach chairs fill up quickly. Guests tend to reserve them early in the morning with towels, so plan accordingly if you want a prime spot. The standout highlight of our stay was the service. The staff truly go above and beyond to make you feel welcome. Special thanks to Eli (our host), Eduardo, Stephaney, Misseal, and Elvis at the Romarley restaurant, Felix at the pool bar, and Lorenzo and Ian on the beach. Everyone was friendly, attentive, and always had a smile—even in the extreme heat. Overall, we thoroughly enjoyed our stay and would absolutely return in the future.

Fabulous hotel in a great location , 20 min walk from the small town. Right on the beach , which is beautiful . Yes there is seaweed on some days/weeks , but it really is no problem and the gov workers , work extremely hard to make it good outside the hotel. Staff are all really lovely , attentive and its so nice that they spend time talking to you , teaching you Spanish and generally being very helpful. The atmosphere in the hotel is calm and pleasant and with it being a smaller hotel , it feels more intimate and personal. They have entertainment in the day by the beach which is usually good and low key music in the evening by the bar for a few hours. The rooms are big , suite style and you have everything you need.

Just go. You will love it! First impression was a beautiful well maintained calm hotel. The staff is courteous and kind. Our ambassadors Mariel and Mario were always looking for ways to improve our stay. Anything we needed they were always available to assist. The rooms were exceptional. We had 2; both partial oceanviews. They were large, comfortable and clean. Beautifully decorated and arranged and the balcony with the tub was an added bonus and great place to lounge. We opted for the all inclusive option and loved it. The best food and drinks I have encountered thus far at an all inclusive. The staff will easily make any accommodations or changes to your order. From squid to pasta to steak everything was top notch. Yes food was made to order so it took a bit longer than a buffet or typical all inclusive but nothing excessive. The beach was calm, beautiful, and extremely well maintained. Even when a day of extreme wind and rain brought in a ton of seaweed the people on the beach worked to get it cleaned up. We couldn't believe how much better it was after they were done! Incredible work. Loungers were never an issue and available daily. Puerto Morelos town is a 10 minute walk by road or beach. It is charming, welcoming, safe, and beautiful. Highly recommend visiting. The staff! Incredible hardworking people that make this a true 5 star experience. Francesco (the restaurant manager) was wonderful. He would seat us and always remember our drink orders. Open to any and all feedback. Missael, Elvis, Yoe, Eduardo, Abraham made every meal exceptional. Ian will bring you drinks and food on the beach. He is fast, hardworking, and always smiling. The staff will always go above and beyond with absolutly anything you need. Gustavo runs amazing sessions. I participated in several bracelet making ones, the spa oil, ans keychain. Each experience was beautiful and we had handmade souvenirs to take home. Gustavo is the best! The entertainment was not what you see at your typical large resort.... nice calm music in lobby in the evening. Fun bands on the beach some days. Exactly what this resort needs! I will highly recommend this resort to future guests. To the Fives as a brand, cherish your employees. Support them and offer them praise. They deserve it and make this place magical.

My wife and I care for 3 family members and desperately needed a little time away just to relax. The Fives Oceanfront proved to be an excellent choice. This small, boutique resort of 90 rooms with 3 restaurants met our needs perfectly. We highly recommend the all-inclusive option. The food is fresh, delicious, and beautifully presented. The drinks are plentiful. The resort is less than a mile walk via the beach or sidewalks to the small fishing town of Puerto Morelos where we experienced a small, vibrant Mexican town. The 2 pools onsite and the well-maintained beach offer refreshing breaks on sunny days. Balcony sitting, leisurely meals, the spa, art opportunities, and live music in the lobby most evenings are soul soothing. I definitely recommend watching a sunrise on the beach! Our favorite part, however, were the people. The resort is small enough that you get to know other guests from multiple countries. We enjoyed many random conversations and lots of laughter. And the staff is fabulous! They are very friendly, helpful, and bring a true family feel to The Fives Oceanfront. We will definitely return for a longer visit!

We spent four wonderful nights and five days at The Fives Oceanfront resort in a Junior Suite. It was a great experience. The staff, beginning with the concierge, welcoming staff, restaurant staff were all extremely courteous and accomondating. They were more than happy to help with any problem that came up. We checked in on Monday and had an excursion planned for Tuesday that left at 7am, same time the restaurants opened for breakfast. The staff arranged box lunches for us to be available at the front desk so we would not starve. The food in the restaurants, wait staff was excellent. A beautiful view of the moon rising from RoMarly's over the gulf. We were told there was also a gorgeous moon setting to be witnessed at the rooftop restaurant in the early morning.

Just got back from The Fives Oceanfront. I recommend it for a relaxing, quiet getaway in the idyllic village of Puerto Morelos Mexico. To give some background on this review, we are an older couple that has visited both coasts of Mexico and want a quite getaway, not a party vacation. I don’t drink so I won’t comment on that. This was our first visit to The Fives Oceanfront although we were at The Fives Beachfront in Playa del Carmen last October. Upon arrival from a quick, 20 minutes, trip from the airport we were greeted by an ambassador, Roxanna, who checked us in. She asked if we would like to attend a sales meeting for their vacation club. We declined and never heard it brought up again. We were escorted to our room, which was on the 1st floor, an ocean view 2 room suite. The room had a jungle view, charming, but my wife insists on seeing the ocean. They did not have one available but promised one the next day. Inconvenient but we could wait. The next day we were shown to a stunning view of the ocean. Not direct but the veranda was large and view was great. The location of this resort is perfect for exploring Puerto Morelos, a small town I highly recommend. It’s a 10 minute walk to town where the usual sovereigns can be bought. But because of the significant expat population there is a large grocery store where everything is available. I also recommend eating at Pelicanos. Great Mexican seafood. Food at the resort was good, not super. Ala carte breakfast was very good with a choice of eggs, bacon (turkey), sausage, pancakes, waffles, etc. Lunch at the same venue (Ro Marley’s) had a wide choice of tacos, seafood, hot sandwiches, etc. Dinner at one of two restaurants was only okay. I do not recommend steaks. Like any Mexican venue, they have no idea what a quality steak tastes like. I can recommend the seafood which was fresh and good. Unfortunately they smother it in sauces which I think detracts from the taste. But it’s the staff that I have to rave about. Every time we had a small hiccup, they bent over backward to make it right. Im not one to point out personal. It always seems like it’s an insider review. But I have to point out ambassador Eli. He saved the day. When we were leaving and at the airport, I discovered I had left our passports in the hotel safe. He arranged for a cab to bring them to us (for a fee). Wouldn’t be writing this review without him. Please give him a raise.

The hotel was beautiful. Spacious, modern and in a great location (right on the sea, in a quiet location but only 10 mins walk into town - bars, restaurants and live music). The staff were all lovely. The suite was very spacious and had a veranda complete with hot tub and loungers. The hotel restaurants were good although the choice was not extensive. We had a great week there. I gave 4*s due to two issues, - there was a kitchenette, complete with microwave and electric hob. But this was useless because there were no pots, pans, cutlery or kitchen implements. Perhaps the hotel could consider having a ‘kitchen set’ available for hire? - the four wines (2 white, 2 red) that were included in the ‘all inclusive’ package were quite poor in quality. There were bottles of wine available but these were extremely expensive.