The Explorean Cozumel

Travel Date: March 31, 2025

We had a great time, snorkeling. The crew did a great job pointing out sea life. I also appreciated the snacks and the beverages. Excellent service incredibly friendly. Edgar and Jassil were excellent! They were informative and easy going.

Travel Date: March 31, 2025

Nice all inclusive hotel with a beautiful pool and a more chill vibe than its Fiesta Americana neighbour - though essentially you can use the amenities at both locations and so you're getting two hotels. The included excursions are a nice touch, though it's a shame that you can't benefit...

Nice all inclusive hotel with a beautiful pool and a more chill vibe than its Fiesta Americana neighbour - though essentially you can use the amenities at both locations and so you're getting two hotels. The included excursions are a nice touch, though it's a shame that you can't benefit from them on your departure day; for instance, if you have an evening flight Regardless we really enjoyed our stay and found the staff and the facilities to be worth the price. The Fiesta's food is better, but as I said, you can eat at restaurants in both hotels without any fuss.

Travel Date: February 28, 2025

The boat/snorkel excursion out of the Explorean was phenomenal. Jasiel and Herrnando and dive boat III crew were awesome! We got to do other trips with them as well. Always had plenty of food and beverages. Wish we could stay forever. Can’t wait to come back and do it again.

The boat/snorkel excursion out of the Explorean was phenomenal. Jasiel and Herrnando and dive boat III crew were awesome! We got to do other trips with them as well. Always had plenty of food and beverages. Wish we could stay forever. Can’t wait to come back and do it again.

Travel Date: February 28, 2025

Excellent trip. Highly recommend explorean. Excursions were fun. Shut out to Jassiel and Vega for the excellent snorkel tour. And our buggy guide Nestor. Explorean has a nice quite jungle atmosphere, but easy access to larger fiesta americana resort pool, restaurants, and beach area.

Travel Date: February 28, 2025

You can be a sit around the pool person or an activity person and get a lot out of this all inclusive stay. Our guides, Armando, Jaciel, Julio, and Adrian, and others were very friendly and helpful. Don’t bother renting a car- you can a taxi or rent a short-term...

You can be a sit around the pool person or an activity person and get a lot out of this all inclusive stay. Our guides, Armando, Jaciel, Julio, and Adrian, and others were very friendly and helpful. Don’t bother renting a car- you can a taxi or rent a short-term rental to go where you need. But you might not want to leave. Food was good.

Travel Date: January 31, 2025

Explorean Cozumel Review Summary: Highly recommend the Fiesta Americana Explorean Cozumel, a sister property to Fiesta Americana Cozumel. The Explorean gives you dedicated activities (snorkeling trip, bike trip, boat trip, dune buggy trip), your own private restaurant (B/L/D), 3 FA specialty restaurants, and a buffet, grill, and cevicheria. Staff were...

Explorean Cozumel Review Summary: Highly recommend the Fiesta Americana Explorean Cozumel, a sister property to Fiesta Americana Cozumel. The Explorean gives you dedicated activities (snorkeling trip, bike trip, boat trip, dune buggy trip), your own private restaurant (B/L/D), 3 FA specialty restaurants, and a buffet, grill, and cevicheria. Staff were all super friendly, the specialty restaurants were very good, and the buffet/grill/cevicheria all had quick food options. Our trip was through RCI in January 2025 and required purchasing the All-Inclusive for $121 per person for 7 days ($1694 total). The pools have ALL been remodeled/redone and the rooms were clean and spotless. We had a minor issue with inconsistent hot water in the shower during our stay but we did not want to change rooms, but will request a room-change in the future. Details: Arrived at Cozumel Airport (CZM). The airport is small, they bring stairs to the tarmac and you descend and walk outside to the indoor Customs area. No cellphones are allowed until you clear Customs. Process took about 15-20 minutes despite getting the dreaded Red Light (LOL) for secondary screening. Re-screening required us to put our luggage on a table and open them up…no big deal and nothing was removed. The Explorean has its own entrance and check-in area. Got our welcome drink, room keys, and paid for the AI. Rooms are in 14 individual buildings with 2 rooms up a short set of stairs and 2 rooms below. Our room was spotless and the AC was great. Great balcony facing the jungle for relaxation. No mosquitos for us this trip. Each morning around 7:45am a covered basket is dropped off outside your room with coffee, OJ, and some banana muffins which is a nice start to the day. The room has a small refrigerator with chips, beer, water, and soda which were replenished each day. I left a note (and $5) letting the maid know what I wanted replaced and usually got several extras of each. We also learned from prior trips to bring our own box of Mini-Moo creamers as cream usually comes as evaporated-milk in Mexico. At check-in you receive a list of assigned excursions/activities that you have available for each day (Dune Buggy, Beach Adventure, Snorkeling, etc). Just show up if desired or do your own thing if you want. Excursions start anywhere from 9:30 – 11:00. The food at Explorean restaurant was very food. There is also a dedicated bar too. Waiters were eager to ensure you were pleased. Food at the FA specialty restaurants was excellent, and we usually booked a reservation 2-days in advance through the Explorean concierge. Dress is comfortable and casual. We enjoyed the FA buffet for walk-up meals and cevicheria for fresh seafood. FA also has “themed” dinner nights which are held in a large courtyard if weather permits. Since our weather was often rainy they moved the dinner to an inside lobby, but ask your concierge the schedule or you would miss it if staying strictly on the Explorean grounds. Personnel of note that made our trip outstanding: Fermin and Manuel at the Explorean restaurant; Alejandra, Yasuri, and Adora at the FA Buffet, Antonio at the FA Mexican restaurant. Overall, our trip was great and we will return. January weather only provided 3 days of sun and 4 days of intermittent cloud/rain, but we were able to explore, snorkel, and just relax. Tips: *Shared airport transportation can be procured at the airport exit from CozuShuttle for $13pp. You can return via taxi for $20-$25. *The room thermostat has a very bright display. We used 2 post-it notes to dim it down at night. *Dune Buggy island excursion is only offered on Sunday due to cruise demand during the week. Arrive Saturday if that is important to you. *Bring Mini-Moo creamers if you are cream snobs 😊 *If you leave the table inside the buffet, cover your plate with a napkin or you wind up feeding the local birds flying inside.

Travel Date: February 28, 2025

Armando and Jassiel were fantastic and made the whole experience very comfortable. They spotted all the different wildlife for us and made sure that everyone felt confident in the water. I would wholeheartedly recommend them to anyone wanting to try this experience!

Travel Date: February 28, 2025

Very good and helpful crews, Armando and Edgar did a great job, we enjoyed the free snorkeling trips and all the staff was so helpful and friendly. Love the service and the place and I I’ll definitely come back again. The trips are also included in the hotel’s fare which...

Very good and helpful crews, Armando and Edgar did a great job, we enjoyed the free snorkeling trips and all the staff was so helpful and friendly. Love the service and the place and I I’ll definitely come back again. The trips are also included in the hotel’s fare which is so great

Travel Date: January 31, 2025

I really wanted to give this resort a 4 star hotel for a number of reasons (Tripadvisor should allow for half stars), but couldn't (also for a number of reasons). I'm very fair in how I rate my trips. I understand that not all people can agree on what is...

I really wanted to give this resort a 4 star hotel for a number of reasons (Tripadvisor should allow for half stars), but couldn't (also for a number of reasons). I'm very fair in how I rate my trips. I understand that not all people can agree on what is important and what is not etc. I like to break it down by pro's and con's and the reader can decided if my pro's and con's are important to them. PRO'S: The resort itself is lovely and lush. The pool has been completely re-done and is beautiful Service is outstanding everywhere! The people are the most friendly, helpful people I've ever experienced at any resort in Mexico. Drink selection is quite good and house wine decent. Rooms are clean (for the most part more on that in Con's) and spacious. Poor lighting in bathroom, very comfortable bed, pillows are a bit of a miss (one too little, two too much). Excursions excellent. We did the boat/snorkling and the bike/cenote one. Guides were outstanding! Plenty of towels, toiletries, water in rooms. CON'S: First con is probably the biggest. We arrived on the Saturday early evening and checked in. On first inspection, the room was lovely. We went out for dinner and drinks and came back around 9:15 to have an early night after a day of travel. When I went to close the white blackout curtains I was horrified to find it covered in black mold. I don't mean just a little bit here and there, but infested. We immediately called the guest services and they sent someone over with a new room key. We waited outside as we didn't want to breathe in this toxic substance. The gentleman who came was lovely. He was properly horrified when he saw it. He said the housekeeping supervisor should have caught that (not just before we came but clearly it's been growing there for months). In any case he moved us to a new room which was fine. The next day we went by front desk to ensure they knew (our breakfast guy still had our old room number when we went in the morning). We explained to them and showed them the video and pictures and while they looked disgusted with it, they offered zero apologies. No one ever apologized or offered us any kind of goodwill gesture. We decided to move on and not let that ruin our trip (and it didn't). Food is mediocre. We had a couple of good meals but inconsistent. One time at the Asian was really good, the next time everything was cold. Italian was not very good at all. Did not try Mexican. The Explorean restaurant on first night was good but, although its supposed to be an a la carte restaurant every other time we tried to go it was buffet and not that great. They deliver coffee/juice/muffins to the room every morning (or they're supposed to) we got it one day, not the next, said something, got it again next day, not the day after etc. Coffee is cold and undrinkable so we enjoyed the juice. When checking in we were directed to a staff member that explains the excursions. In actual fact this is a time share person who pressured us to attend a presentation. When we told him no, he said he'd keep asking all week as he is incented on getting people to attend. He even said that he didn't care that we weren't interested but it would be good for him if we went! We weren't wasting an hour of our precious vacation doing that. We avoided him the rest of trip. We tipped our servers, bartenders, housekeepers quite well throughout the week, upon checkout the person at the front desk asked us for a tip that they would split with staff. Never had that happen before but we just told him that we'd already tipped all week and he accepted that. At the end of the day there is a lot to like about this resort but there are so many small inconsistencies and ways they skimp on things (too little to mention but added up to be a bit annoying). We ended up having a lovely vacation and appreciated the good things about this resort but there is definitely room for improvement and wouldn't take much to bring this to a 4 star quite easily.

Travel Date: January 31, 2025

Ok, so I've read allot about the Explorean, Fiesta America and Cozumel before we planned our 5 day vaca here. Some of it outdated, some of it true, some of it untrue...here's our experience as an active 50s couple traveling without kids. The rooms: beautiful, large, well laid out and...

Ok, so I've read allot about the Explorean, Fiesta America and Cozumel before we planned our 5 day vaca here. Some of it outdated, some of it true, some of it untrue...here's our experience as an active 50s couple traveling without kids. The rooms: beautiful, large, well laid out and very clean. Also cleaned very well daily. The lighting: not good for putting on make up, bring a little mirror The grounds: lush at the Exp, resorty at the fiesta, but both spotlessly clean and very well kept. Beautiful. The Exp pool: all new gunite. Very nice, kept very clean. The beach: clean, many lounging options, great water access and a great little reef right along short. Not beach walkout, but you won't care. Excellent. The drinks: actually really good. Note: the fiesta has stock liquer, the Exp has top shelf liquer. If you want something straight up, go to the Exp bar. The food: breakfast buffet was pretty stock resort stuff. Good, not great. Lunch at cerviche on the beach was excellent . The bar grille was hit and miss. We didn't do the beach restaurant for lunch. Dinner, not too good!. If you guys just dod a better job with dinners it'd be a 5 star resort. My wifes lasagna was undercooked, my shrimp pasta had TWO pieces of shrimp, the pizza was bland. The meat was often tough or undercooked. If you're coming for the food, you may not be happy. Nightlife: there isn't much by design. The shows are ok but end early. After 9 there's nothing to do (and remember no tv' in the room is at the Exp) Here's a tip for the Fiesta. Your bar can fit 30 bar tools. You have 8 out. People like to congregate and meet other people sometimes. Given them a place to do it. Liven up the bars a little. Bring out more barstools. Give us a destination. Excursions: the only one we did was El Cielo. That alone was worth the trip. The guides were fantastic and fun. The sights were awesome. Do NOT miss this trip. Tip: post somewhere what tours are on what days. Had i known the buggy tour was on a Sunday I would have changed what days I was here. Lastly, the town; we went twice. During the day it was crazy touristy with cruise ship travelers. The vendors were typically annoying. At night, we tried to go grab one dinner downtown. It's dead. And I mean dead dead. Nothing to do. Don't go. And that's it!....the place is fantastic!...just don't expect too much from the dinners....bring a good book. Relax and enjoy your vacation

Travel Date: February 28, 2025

The El Cielo tour and guides were hands down the best I have done in Mexico! The ceviche was delicious 😋 We saw so many huge rays, lobster, a turtle...the star fish were massive and in great abundance. The guides were so helpful in pointing out creatures to the group!...

The El Cielo tour and guides were hands down the best I have done in Mexico! The ceviche was delicious 😋 We saw so many huge rays, lobster, a turtle...the star fish were massive and in great abundance. The guides were so helpful in pointing out creatures to the group! I would 1 million percent recommend this to anyone!

Travel Date: January 31, 2025

The staff was very friendly and helpful. My wife isn’t great at swimming but the guides helped out very much. We saw stingray, starfish and a turtle ans well ans other fish. The guides would swim down to point out where to look. Recommend very highly to take the excursion.

The staff was very friendly and helpful. My wife isn’t great at swimming but the guides helped out very much. We saw stingray, starfish and a turtle ans well ans other fish. The guides would swim down to point out where to look. Recommend very highly to take the excursion.

Travel Date: January 31, 2025

What an amazing resort, lots of great excursions and activities to do all day long. Staff were excellent and went out of their way to make us comfortable and relaxed! The facilities are well kept, the rooms are well appointed and the over all vibe is excellent. Great restaurants too!!

Travel Date: January 31, 2025

Our stay at the Explorean was fantastic. This was our first time at an all inclusive resort, and there were definitely trade-offs with how we normally travel. There was some great food, though certainly some misses as well. Our favorite were the lunches at Lol Kan, which were really excellent...

Our stay at the Explorean was fantastic. This was our first time at an all inclusive resort, and there were definitely trade-offs with how we normally travel. There was some great food, though certainly some misses as well. Our favorite were the lunches at Lol Kan, which were really excellent and the surprisingly good food at the buffet, which was part of the adjacent Fiesta Americana resort. The service everywhere was spectacular. The wait staff, concierges, and housekeeping were all friendly and helpful. Our room was lovely with a nice balcony, comfortable bed, and everything we needed for a pleasant stay. The excursions were fun and we learned a lot from the local guides (special shout-out to Julio, Armando, and Gerardo who were absolutely fantastic). That said, they were more basic and geared toward people who don't have as much experience with things like snorkeling. The El Cielo trip, in particular, could have been fantastic, but the reef was packed with people and our group was huge which meant a lot of time avoiding being kicked vs. enjoying the reef. We'd definitely go back for a fun and relaxing vacation.