Cozumel Palace

Cozumel Palace truly feels like our home away from home. From the moment we arrive, we’re welcomed like family and consistently receive exceptional service throughout our stay. One of our favorite dining experiences is always MOMO’s. The food is outstanding, the atmosphere is wonderful, and the staff goes above and beyond to make every meal special. A special thank you to Ruisel, who has become much more than a server to our family over the years. His kindness, attention to detail, and genuine care make every visit memorable. Seeing Ruisel each trip is like catching up with an old friend. The entire Cozumel Palace team works hard to create an unforgettable experience, and it’s the reason we continue coming back year after year. Thank you for making Cozumel feel like our second home. We can’t wait for our next visit!

Great boutique resort! It’s smaller, which allows for more personalization and the staff really gets to know you. You also get to know guest a little bit better than you would at a larger resort. We made new friends that we have already planned future trips with. Sushi at Momo was our favorite of the five restaurants out of the seven nights we were there. We went three times. Resort credits are nice but you still have to pay a 16% tax for all activities and tip for all spa services. Do some research on activities to see if it’s worth it to use resort credits, or purchase from an another vendor.

We were part of a group of 13 that book for my parents 60th wedding anniversary. The staff is the best anywhere!!! Within a day or two they seemed to remember our names, our favorite drinks, and people within our group! The drinks were delicious and we appreciated the better brands like Kettle One or Grey Goose and Captain Morgan!! Our room was beautiful and I loved the turndown service every night! My only complaint is that for dinner, all restaurants were sit down, no buffet options. We were here years ago and loved the buffet which was outside (now that space is a sit down restaurant called Flamingos. We lived and used the room service which had very good selections! We made some great memories! Thank you for a fantastic time!

My entire family stayed last week & we all loved it! The property is beautiful & well maintained. The service was beyond our expectations. Rocio, in room service, was our absolute favorite ❤️ but Martha?! We were all absolutely stunned by her ability to greet each of us, by name & with such warmth! There is 1 thing that stood out to me the most, and it’s a big thing! My 19 yr old son has Autism, yet I was able to rest and enjoy myself! That never happens! He became comfortable at the resort quickly. It is a very manageably sized property with plenty of staff. Many of the staff members recognized him after the 1st day. They were respectful & gave him space while also providing prompt and efficient service. So much was available to him at the resort that he never had to leave unless he wanted to. He was able to roam about freely, enjoying the food and activities of his choice. That is a really special thing ❤️ To be clear, he has been an exceptional swimmer from a very young age *if he weren’t, this wouldn’t likely be the best choice* There are lots of great things to say about The Palace, but for my unique family, that was the most important part!

Cozumel Palace is an excellent place to go for personal service, great variety of food and friendly personnel. The hotel is very clean and accommodating the app for the Palace is user friendly and self explanatory. The best part of the whole palace is the people who work there. From the morning breakfast crew including the head waiter Gabrielle to the waiters Heri and File some of the breakfast and lunch crew. They are on top of everything. The food prepared by the head chef Carlos is varied and excellent. Luis is a floating manager in the restaurants and is very welcoming and personable always making you feel at home and welcome. Joel the manager in the Mexican restaurant and Martha, the hostess, ate a pleasure to deal with. They are always smiling and happy to see you.Mariah seems to be everywhere always willing to help you in any way possible. We come at least once a year and spend a week. It the home away from home that caters to all of your needs. The massages and manicure and pedicures are wonderful. I’m partial to the hot stone massage. I highly recommend this Palace. We have been back at least once each year since they opened.

This was our 4th trip to Cozumel Palace and it was one of the best! It was so good to see familiar faces and be welcomed by new ones! Martha is the absolute sweetest. She will remember you after one greeting! My son connected with Charlie (AKA Charlie Jackson) back when he was 6 and couldn’t wait to see him! He is an absolute asset to this resort. David and Fernando are also part of the entertainment crew and are very good at their jobs and made us laugh everyday and made sure we had a great time! We enjoyed breakfast with Miguel everyday and Alan took care of us at Flamingo bar for lunch. Both are excellent at their jobs and make you feel special everyday. There is a cafe now and Angel and Mayra knew me and my daughter’s coffee every morning. It was a great addition to the resort! I enjoyed stretching with Louis in the gym as well as the water aerobics at the pool. Luis and Katie were fantastic host that greeted us every evening with genuine smiles and conversation. Eddie of course remembered us from the years past and setup a romantic dinner for my parents 50th Anniversary. Raul and Carlos took care of us at the bar every night and honestly felt like family by the end of our trip. The resort is as beautiful as always but upgraded wonderfully. We enjoyed our walk out loft room. It’s perfect for a family. Easy access to and from the pool. Our room was kept very clean and we had our turndown every evening with our chocolate that we looked forward to. After experiencing Discovery Scuba twice my family of 4 decided to get our Padi open water certification. Adriana was fantastic. She was sweet, knowledgeable, patient and made the process less of a chore and more of an excursion. She took her time with my son who had never scubaed before. We were thrilled to pass and we were congratulated by everyone at the resort. It is a small, intimate resort and we can’t wait to make our 5th trip there and get to scuba in its turquoise water! See you next time! Hopefully sooner than later!

A huge thank you to the incredible staff at Cozumel Palace for making our 10-day stay so memorable! Gabriel, Silvia, Jennifer, Eddie, Miguel, Don Jose, and Doña Maria welcomed us every day with warm smiles, hugs, and outstanding service at the breakfast and lunch buffet. Emmanuel, our amazing Diamond Concierge by the pool, went above and beyond, even decorating the pool area for my nephew’s graduation. Thank you also to Paul, Omar, Jairo, Alan, and Perla for your kindness and attentiveness. Jesus at Momo’s made every dinner fun and memorable, while Don Ivan, and Carmina at Bugambilias ensured we had a wonderful dining experience. The team at Gondolas, especially Martha made my nephew’s graduation extra special with their thoughtful decorations and friendly service. A special shout-out to the entertainment team—Fernando, David, Moises, Yara, Charlie, and Ariane—for keeping us laughing, active, and entertained throughout our stay. Our housekeepers Fabiana, Lucia, and Amy were amazing cleaning our rooms daily. Eveyone always does an excellent job, work hard, and keep a smile at all times. Isaac the bellman was always so kind, friendly, and helpful. And to our Diamond Concierge family—Eder, Nina, Mildred, David, and Alejandro—thank you for always making us feel at home with your warmth, friendliness, and dedication. We even got to see Ignacio from Playacar Palace as he covered for Emannuel a few days, he did a great job as always too. Your hard work, professionalism, and genuine care made our vacation unforgettable. We are truly grateful for each one of you! Muchas gracias por tanto, nos veremos pronto si Dios lo permite!

As it is every year the staff, food and entertainment are always excellant. Charlie Jackson and his doing Michael Jackson is always fantastic. Wish he did a full show. Raul our favorite bartender is always a credit to the Palace. The maids do a great job as well. The Piano player who performs every Wednesday and Sunday nights is fantastic. We always look forward to his nights.

My experience was amazing the staff and crew were super nice and great food was the best food I've had in a long time and I cannot stress this enough the events were fun and scuba diving here was great for my first time and Fernando the instructor was the best and Jesus and Ivan were great and super nice and camita was a great and amazing person m and Dianne made the experience all that better with the play room and events and I wish I could experience this again

Cozumel Palace, a beautiful resort off the Yucatan peninsula. What is not to love about this resort? We have been to many resorts but few compare to the natural beauty, wonderful food, wine, and impeccable service accented by a personal touch seen by few resorts. The truth is the palace people are simply the best. Being a smaller resort they will know your name on day one. They will go above and beyond in every way to make you feel special. After visiting the resort you will understand why we refer to them as our Palace family. It would be remiss if we didnt mention the all-star staff members-the ones that make our stay so fabulous. Entertainment /playroom/gym The entertainment staff is second to none. Abi your staff is the best. They make sure there are plenty of games and entertainment for all ages and level of participants. The kids room offers a break for both kids and parents. It is staffed with 4 great and trusted palace family members Leslie, Yara, Mary and Dianne. The pool area during the day is full of games and entertaiment for any level of particpation from pool volleyball, trivia, or just watching the staff show off their dancing skills. The charlie jackson show (our favorite) or watching Ozwaldo with his high energy. In addition, you can catch various professional acts throughout the resort from live music, impersonators, singers, pianist. All hosted by the palace entertainment staff. To mention a few standouts. Charlie AkA Charlie Jackson (if you know you know), David (the MC, thanks) Moises (always so nice) Fernando (el guapo) Luis, Roger, Arri and Oswaldo, The restaurants deliver a touch of class with former sommolier and now restaurant manager Joel Sanchez and current sommolier Eddy Chin. They always bring great wine selections for the novice wine taster to experienced connoisseur. There pairing are impeccable. Thank you so much for all the great wine selections, friendship and amazing kindness. Hint: do the wine tasting, outdoors at night is always our favorite. We do wish It was always outside. The palace has 4 unbelievably good restaurants Asian, Mexican, Italian and the perfect ambiance of flamingo's steak house as well as lunch otions and a fantastic coffe bar. Flamingo's Located outside on the deck overlooking the ocean has the perfect ambiance. They have nightly entertainment and serve spectacular steak and seafood entrees. The wait and hostess staff Katie, Laura, Victoria, Sylvia and Monica are second to none. They could not work harder to bring a more amazing dining experience. Along with great food options they deliver exceptional service. Among our favorite people are Martha (of course), Ivan (thank you so much), gabriel (exceptional), Jesus, William, Jose, Carmen, Victoria, Jenny, Miguel, Enrique, Luis Angel and Heri. Antonio for delivering my wife birthday cake and the whole group for personalizing her birthday for an entire day. It was amazing! We cannot thank you enough. Wait staff/bartenders/coffee bar Allissanda, Mayrh, Perrla, Angel , Marahi Bellhop Issac Abraham Bartenders/servers Rodri, Reyes, Juan, Alan, Jairo, jorge And finally, Emmanuel pool concierge for always ensuring a great pool day by positioning umbrellas for more or less sun. Providing towels , or any other need you may have while at the pool. So many great people in the spa as well. Great services by Maury and Yari. Do not let this resort pass you bye. It is must experience resort!! And as a bonus you can dive out of the resort through Aqua Safari and their experienced dive team Mariano, Walter, Jose, Fernando, Luis, and Blancha.

My husband and I decided to stay for 6 weeks. So candidly, if anything went amiss, we would have seen it. We basically lived here and saw the inner workings of Cozumel Palace. What we have found is an incredibly professional group of people who are passionate to deliver the best possible experience to all that stay here. There are so many people that make this operation sing and its going to be rough to thank them all, but here goes: We dive with Aqua Safari daily and have the good luck to dive with two of the most knowledgable people in the area: Mariano Mex Puc and Walter Gaspar Catzin Magaña - From knowing the sea life, to the best places to dive, they are second to none. When you come back to the boat, you are greeted by Joseph Martinez who goes out of his way to get you situated...Just an incredible hand and our captain Nemesio Castillo, who seems to spot us no matter how far we've strayed! When we returned from diving every day we would be greeted by Emmanuel who had prepared our chais lounges by the pool with a view of the ocean. Complete with ice bucket and beverages, we were in heaven! Off to the spa and two attendants who I come back to see every time I get, Marie for a deep tissue massage (OMG incredible) and Juanita for my 3-D facial and manicures...both ladies are so wonderful. Off to the restaurants - there are 4 to choose from on property: Asian, Italian, Mexican and a contemporary American. There are so many fabulous servers: Before we go diving we go to Gondola (or the buffet) in the morning and are greeted by Fili, Heri, and Jennifer. These servers go above and beyond the call of duty. They all know we love Asian Pears for our lunch and they deliver 2 to our table every morning without being asked. Of course we would remiss if we didn't mention Maranhi, William and Miguel! They always greet us with true enthusiasm and legitimate warmth. You just feel good being welcomed by everyone! Walking back through the lobby, we see Izamar who always has a friendly welcoming face and Jose in PR and of course Vicente Tec. We always love seeing these folks. There are two standouts for us: The wine sommeliers are amazing. We just love the wine tasting evenings where we learn about the many selections of wine as well as getting to know people that are staying at the hotel as well. Eddy leads several tastings as does Joel who is bar none, one of the finest people at CP. We made fast friends with them both and both are really one of the many reasons why we keep anxiously returning to this same property. We are diamond members and their concierge team is so welcoming and makes sure that every detail is perfect. Many thanks to David and his team. The sunsets are amazing. The treats are delicious. The bartenders are always friendly and welcoming. You can't go wrong staying at this delightful property! We love Cozumel Palace so much we are scheduled to go back this October! Thanks to everyone!

We have been members with Palace Resorts for a few years now and we really do love it. So far we have been exclusively to Mexico (Beach Palace, Playacar Palace, and our go-to Cozumel Palace). The resorts are nice and seem to be getring better; however the staff that remembers your name, the smiles and holas of the awesome folks makes the money we have spent worth it. The staff really does go out of their way to make sure you are happy, no matter the color if your membership bracelet. Bryan and Jonathan at the Cozumel Palace made my 49th birthday dinner more special than it already was going to be. I am looking firward to next trip and the next time to be around the coolest people on earth.

This was our 3rd time to Cozumel Palace but it was the first time we brought our kids and grandbaby. It was wonderful as usual! Everyone here treats you like family. We had the best two weeks! Some of the employees that stood out to us…. Entertainment - Oswaldo, Fernando, David, Charlie and we do not know the girls name, but they do an amazing job! Kids activities - Leslie and Maria were fabulous! Hostesses- Martha and Sylvia always went out of their way for us Breakfast/Lunch - Jennifer, Fili, Herma were very attentive and friendly. They were a great start to each day! Dinners - Bryan, Chef Homa, Ivan, Eric, Victoria….outstanding service Poolside/Flamingos - Gabriel (blue glasses) and Paul took great care of us! Cleaning - Carmen did a great job preparing our room! I know we are missing some other outstanding employees as there are so many! Cozumel Palace is a hidden gem! We always look forward to going, making new friends from all over the world and reconnecting with these servant hearted employees of the resort. Thank you for always helping us make great memories! See you next May!

We were a group of 10 and had a great time. The rooms were clean and spacious. The entertainment staff, Charlie, Roger, David, Ozzie, Fernando and Moises always making things happen at the pool throughout the day. A big thank you to Ivan and Carmalita for the best Mexican food and service. Always a pleasure to see Martha, Gabriel, Fili and Heri for breakfast and lunch. Dinner was delicious at the the Italian restaurant and all the staff was excellent. Flamingos for dinner with Victoria and staff for all the grill favorites. Momo was excellent and the staff as well. Angel and the other staff at the coffee bar for delicious sweets and coffees. Can’t wait to come back, always the best time at our favorite resort.

The Palace has been upgraded and is now incredible. The rooms and balconies are ocean view. The upgrades outside restaurant, Flamingos, is fabulous. Scuba diving facility is onsite making it super easy to wake up, have an awesome breakfast and the. Walk to the pier and hop in the boat. Service is where the palace excels. Everything from the restaurants, bars to setting up excursions are managed by an incredible staff that have been at this resort for years. The entertainment staff is top notch with pool volleyball everyday along with many other activities. There are bands and shows everyday so the fun never ends at this all inclusive resort. Snorkeling is available right off the pier with the resort sitting on a small reef. Highly recommend this resort whether or not you are a diver. If you are looking for a beach, this is not the place since there is no beach at this resort. There is also no sargassum so even though you do not have a beach the water is always clear.

Cozumel Palace was the best all-inclusive resort we have ever stayed at. The food was beyond excellent with flavors bursting on your taste buds. The rooms and resort were extremely clean, and they paid attention to detail. During the day at the pool, there were constant activities, but volleyball was our favorite. Whether you played or were a spectator, everyone was rooting for a team. Nighttime entertainment was fun and a delight. The magician had me going, as I had a front-row seat. Everyone we encountered was so friendly and helpful at the resort. Did I fail to mention swimming/training with the dolphins and the chocolate tour, where we made our own chocolate? We tasted 8 different chocolates and paired them with wine. They had plenty of activities to participate in. I would definitely recommend this resort.