Sensira Resort & Spa Riviera Maya

Beautiful resort, amazing food, amazing views, beautiful shows...the dancers are incredible and super entertaining...the host Daniel is amazing...definitely my favorite resort so far and I come to Mexico every year. It's not a huge resort so everything is easily accessible and still spacious enough to enjoy the amenities.

Beautiful resort, amazing food, amazing views, beautiful shows...the dancers are incredible and super entertaining...the host Daniel is amazing...definitely my favorite resort so far and I come to Mexico every year. It's not a huge resort so everything is easily accessible and still spacious enough to enjoy the amenities.

My husband and I ate at Rodeo Grill tonight for the 2nd time during our stay. Frederico was our waiter—he was the absolute best! Very attentive, above and beyond service. Kind hearted man. He was our waiter at another resort years ago and we remembered him from then. Nothing has...

My husband and I ate at Rodeo Grill tonight for the 2nd time during our stay. Frederico was our waiter—he was the absolute best! Very attentive, above and beyond service. Kind hearted man. He was our waiter at another resort years ago and we remembered him from then. Nothing has changed since then-we just adore him!!

We had the time of lives. We went here for our 10 year anniversary. People were so nice. Most of time we serve by Puga. He was the best. He made sure we didn't need anything. Everything was amazing. Thank you Sensira for the best anniversary ever

Simply amazing !!!! We had an amazing!!!! Andres,Yoshy y Alvaro we’re so cool and played amazing tunes!!!! I highly recommend them! Such an amazing vibe and time! We will be back sure!!! Get ready to dance and have nothing but an amazing time!!!!!!!!

The food in all of the restaurants was very good . Our favorites were the French ( need a reservation) and Italian ( no reservation needed ). Very attentive wait staff at all restaurants including the Buffett. The bartenders were quick and poured heavy (Javin at the main pool bar...

The food in all of the restaurants was very good . Our favorites were the French ( need a reservation) and Italian ( no reservation needed ). Very attentive wait staff at all restaurants including the Buffett. The bartenders were quick and poured heavy (Javin at the main pool bar was our guy) . The rooms were clean and nice . We felt the communication of events and even where to find places in the hotel could be better. It is spread out so unless you know where something is you may not even know it’s there. Evening entertainment was ok … again it was not communicated well about where or what was happening at night. We did not travel w kids but this resort is full of them . It is geared toward families w young kids so if you don’t want that, this is not for you . There are not enough chairs around the pool and they don’t let you reserve chairs. If you leave your items on the chairs the staff will come and take it away. We never got our beach bag or a bag with 2 pairs of sunglasses in it returned even tho we inquired at the concierge desk each day. There is a lot of seaweed making the water color darker and not the aquamarine color as up in Cancun . The beach is shallow and short so mot great for walking along the beach . Aqua aerobics was good every day ( only 30 min) . Overall it’s a nice resort .

Sensira Resort was the best choice to host our family and friends for our destination wedding! The staff were friendly and welcoming. Ximena was assigned as our butler and she was the absolute best! Ximena has a calming presence and she made sure we felt extremely welcomed as the wedding...

Sensira Resort was the best choice to host our family and friends for our destination wedding! The staff were friendly and welcoming. Ximena was assigned as our butler and she was the absolute best! Ximena has a calming presence and she made sure we felt extremely welcomed as the wedding couple. Ximena had a special treat delivered to our room as the bride and groom. She made sure my wedding dress and my husband’s suit were steamed prior to the wedding. She picked up our welcome bags, welcome sign and had them set up before our welcome party. She definitely catered to my husband and I as a couple. We throughly enjoyed our stay in the Ruby Suite. The Ruby Suite was an absolute amazing room with a beautiful view to stay in. Sensira is an affordable, friendly resort that’s perfect to host your guests for a destination wedding! I highly recommend.

My husband and I stayed here for a week March 2025. We enjoyed all restaurants except for the Mexican. Good quality food and buffet offered a great variety. Amber Room - we were very happy with our room. We did enjoy the butler service as an automatic point of contact...

My husband and I stayed here for a week March 2025. We enjoyed all restaurants except for the Mexican. Good quality food and buffet offered a great variety. Amber Room - we were very happy with our room. We did enjoy the butler service as an automatic point of contact for any of our questions or needs. They took care of our dinner reservations for us which was a nice bonus and acquired a deck of cards we used for the duration of the trip. The room had an amazing view and was spacious. We enjoyed the jacuzzi tub and the bed was very comfortable. The balcony was a bit small, just enough space for the two chairs and a small table. Having free access to the outdoor beds was an amazing bonus but be prepared to get up VERY early if you want to snag one for the day. The wifi service was strong and always connected. We travelled without kids so spent our days by the adults only pool. The size of the pool was great and had a great view of the beach and ocean. The only downside of the adults only area was the music. Same jazzy cover song playlist everyday. Would have been nice to change it up a bit as by the end of the week it got a bit tiresome listening to the same songs everyday. FYI, this resort had a LOT of kids! Not a bad thing, but just be aware if that’s not something you’re really interested in. The beach - the days we were there were quite windy, red flag for 3 and yellow the rest. We saw some people using the stand up paddle boards and kayaks but we weren’t interested. The beach was cleaned every morning of seaweed but it seemed an impossible task. As soon as it was removed, more just washed up. The effort was there though. You can walk a good kilometre or more one way. We used the treadmills in the gym in the mornings and the other equipment that was there, weights, machines, incumbent bikes, were often being used too, and another adjacent room that looked like it would be set up for group classes. Nice little gym to offer some exercise to work some of the food and drinks! The tennis court and basketball court were both out of service but we did play a round of mini put one day, which was fun. We didn’t partake in many of the evening shows or day time activities but it seemed that there was always something happening. Everything was very clean and well maintained and the staff were always friendly and helpful. The poolside bartenders and wait staff were amazing! Never had an empty drink! Overall we had an amazing time during our stay!

Abraham in the Rodeo steak house gave 5 star quality service. I recommend every one to go to him. The resort has everything that you can think of. Amazing sea views. Reforge best resort in all of the Cancun area. Family friendly. Honey moon frendily.

Definitely a family resort but top quality to rival the more premium brands. We have stayed at many resorts. We were impressed by the cooked to order food on the buffet. The top quality liquors at the bar, the considerate staff, and the great specialty dinners. It was easily as...

Definitely a family resort but top quality to rival the more premium brands. We have stayed at many resorts. We were impressed by the cooked to order food on the buffet. The top quality liquors at the bar, the considerate staff, and the great specialty dinners. It was easily as good as some of the resorts that cost a lot more. As a couple the noise on the weekend was a bit much- but the positives far outweighed the negatives. We knew it was a family resort and would recommend it for anyone traveling with children.

Jesus @ Rodeo Grill And Carlos @ Rodeo Grill!!! And don’t forget Flori 🩷 they were soo good to us. I had a birthday celebration I will never forget and a really great meal. Ribeye and sweet mash such a great experience 😉. We stayed on the resort and in...

Jesus @ Rodeo Grill And Carlos @ Rodeo Grill!!! And don’t forget Flori 🩷 they were soo good to us. I had a birthday celebration I will never forget and a really great meal. Ribeye and sweet mash such a great experience 😉. We stayed on the resort and in the all inclusive menu. We found that the ribeye was good but the New York strip was a better order. They were obviously smaller 200 g per order for both the ribeye and the New York strip. But the New York strip felt like a steak and the ribeye was more grease and thin sides were good. We had the mushrooms and the sweet potato was a very good accomplice to both steaks.

My first anniversary trip was meant to be memorable — and it was, but for all the wrong reasons, thanks to the unethical and dishonest conduct of Saul, the front desk manager. Upon check-in, he told us there was a $4/night environmental tax for our 4-night stay (Feb 4–8). That...

My first anniversary trip was meant to be memorable — and it was, but for all the wrong reasons, thanks to the unethical and dishonest conduct of Saul, the front desk manager. Upon check-in, he told us there was a $4/night environmental tax for our 4-night stay (Feb 4–8). That totals $16, yet he charged us $20. There was no receipt and the form he asked me to sign didn’t even list the amount. When we realized the overcharge and confronted him, Saul panicked, tried to avoid the topic, and eventually offered to "let us keep it as a tip" someone else had apparently given him. That $10 overcharge? Straight into his pocket. Later I confirmed from my booking that the actual tax and fees were $10 — he scammed us from both ends. It got worse. I have a phobia of lizards and found one in our bathroom. After calling the reception three times over 30 minutes, no help came. The lizard disappeared, and Saul refused to offer an equivalent ocean-view room — instead accusing me of lying to get a better room. When the lizard reappeared hours later and my husband took a photo, we called the reception three more times, but Saul intentionally ignored the phone. When I confronted him at the desk, he lied, saying it didn’t ring — until my husband called again right in front of him and proved otherwise. The night manager (name starts with M) was equally disrespectful — rude, dismissive, and unhelpful. It’s appalling how two people can completely ruin what could’ve been an amazing stay. The rest of the resort is beautiful. Shoutout to David for great recommendations and the kind housekeeping lady whose name I sadly forgot. Food at Roadsters is excellent. But be warned: if you need any help or face an issue, the management will gaslight, scam, and ignore you. Especially Saul — a liar, fraud, and embarrassment to this industry.

Our stay at the Sensira couldn't have been more amazing. The staff were all very friendly and polite. The hotel has great amenities, more than 5 different dining options. The food was the highlight for us, such great variety and the buffet offered "cooked in front of you" options, so...

Our stay at the Sensira couldn't have been more amazing. The staff were all very friendly and polite. The hotel has great amenities, more than 5 different dining options. The food was the highlight for us, such great variety and the buffet offered "cooked in front of you" options, so everything was very fresh. The hotel is family friendly but there are adult areas to enjoy as well. We had the best room with an ocean view and the beds are amazing. We will definitely be coming back.

We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer with lots of experience reviewing resorts and other businesses, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is...

We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer with lots of experience reviewing resorts and other businesses, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-made tasteless options, the tiramisu appeared to be handmade and served in a large wine glass. - We greatly looked forward to the steakhouse after the reviews and the requirement of the only restaurant that required reservations. The steakhouse also had the largest menu out of all of the restaurants. Unfortunately we found most of the options to be quick turnaround pre-made creations. The filet was the best of them all however the cowboy ribeye, with being the heaviest steak on the menu was so paper thin that it was unfortunately a disappointment. If you prefer your steak any rarer than a medium or medium-well, it’s going to be very hard to get such a thin piece of meat cooked correctly. The side item of the garlic mashed potatoes were good but the french fry “tower” was all but and nothing but a handful of cold fries in a mini cast iron type of serving plate with a sprinkle of cold Parmesan cheese on top. Both desserts we tried of the mocha cake and lime pie were also pretty-made ‘out of the box’ type of options. We felt as if the steakhouse was one of the quick turnover spots in which they attempt to get guests in and out as quickly as possible as opposed to offering good service. - The French restaurant is located in a different area than the others and has a very unique menu. We didn’t have time to try this one but if you’re open to gourmet type meals and not just standard ‘steak and potatoes’ type of food it would be worth a visit. - Coffee and mimosas available all day outside pergola restaurant. Nice offering, help yourself! The coffee in the resort whether from our mini bar or breakfast buffet was not to our liking but the tea house downstairs halfway between the restaurants and the disco offered handmade cappuccino and coffee drinks so definitely hit this coffee bar if you’re looking for other options. - Lastly regarding the food, there is a snack bar near the pool area for a quick lunch that you can get served at your lounge chair or a few tables and chairs nearby. All food here is also pre-made so you walk up to the serving attendant who takes your order, plates of from a bunch of serving trays and hands it to you. Food is ok, just mainly fried options but satisfactory as a quick snack. - Most of the staff that we encountered throughout the property was very nice. Specifically front desk staff, pergola staff, concierge and restaurant servers. Sometimes it was hard to get a drink at the lobby bar but we would eventually be served. Remember the workers and provide them with a tip and they’ll appreciate you and recall your drink orders. - The property itself is beautiful. A few issues with fixtures not working such as faucets in the bathrooms, toilets not flushing, etc. but nothing detrimental to our vacation. The resort had a handful of misses with some strange decor options such as the fake printed wicker coverings over the ductwork in the lobby, but otherwise the property is very nice. The staff could do more when it comes to cleanliness as we witnessed several instances of drinks splattered on walls, empty glasses not picked up, dirty walls in and around the pool area, etc. but again nothing that distracted from our vacation. - The beach is close by and clean with beautiful and soft white sand. Plenty of chairs and cabanas available during our visit without issue. - Lots of things for the kids (although also a con if you’re looking for a relaxing vacation so see below). A full kids pool, gaming areas, an explorer & adventurer club, mini golf course, a full schedule for kids and family activities, balloon artists, etc. - The Knights English pub sits on the 2nd floor right above the gaming area but for adults only. The pub features several tvs, large bar, poker tables, plenty of seating and pool tables. We appreciated a place to go at night for a drink or night cap without seeing kids sitting at the bar or running around. - If you book a room in the Amber or Ruby category you also get access to the Amber lounge which sits on the 4th floor and faces the ocean. Although we didn’t get to go in, we did visit but it is very quiet. It appeared to more for those folks that want a private meal or place to sit and relax as opposed to a lounge environment. Cons: - Much of the staff speak very little English. I was not aware this was a “100% Mexican” (per their words) resort when booking as it just appeared to be a little more upscale option compared to others. Many times it was hard to communicate with bartenders, servers and others to get what we needed. Maybe brush up on your Spanish before you go if need be. - Too many kids! We understood it was a resort that was open to all ages when we booked but typically what we find is that kids are either not as plentiful due to the multitude of other resorts in the area, or the kids pool/ other activities keeping them busy. It was not the case this visit as they were everywhere and parents do not supervise! You’ll find kids screaming and running halls and common areas at midnight when others are trying to sleep. Despite a kids pool, they would also take over the main pool which is where the swim up bar is located, take up seats at the lobby bar, and just run amok much of the time. Which leads me into the next point… - The resort has an adult pool but it’s far from relaxing and quiet. The adult pool is right across the bar from the main pool and whenever they chose to blast music at the main pool, host events, have kids screaming, etc you could very clearly hear it at the adults pool. Also most days at about 3pm the music got turned up and became more of a party pool which obviously carries not only to the adult pool but throughout the resort. As the adult pool is also right below one of the “bridges” that span across the resort you also only get sun in the adult pool for a short period of time because of the shade. Lastly, they don’t patrol the adult pool or implement any rules so you’ll have groups of people that bring their own Bluetooth speakers and play it loudly also greatly reducing the ability to relax and enable a serene quiet option for those that want to get away from the hustle and hustle of the main pool. Even one of the days they decided to have a band and salsa dancers at the pool area, the music was so loud we could hear it in our room where we went to try and relax and get away from the noise before dinner. Again, no relaxing here..so if that’s what you’re looking for, consider other options. - The resort is just laid out weird! The kids pool is actually at the center of the property as soon as you look out the lobby instead of the main pool. So all you see from the main building is water slides, fake trees, kids play fixture and kids screaming and running instead of a serene resort of which Sensira markets itself to be as a sensitive experience place. The main pool and adult pool are smaller and off to the sides as opposed to the opposite. The Foro, which is the entertainment area is off to the side outside of the main building and hard to find and the lack of bathrooms oddly enough! On the pool deck there is only 1, yes ONE bathroom for 3 pools. It is centrally located however it can be a walk compared where you are seated…and if you need to use the restroom while at dinner, restrooms in the restaurants do not exist! You need to leave the restaurants and head out to the main one bathroom on the pool deck. - Service was lacking at times. Several times our room wasn’t cleaned when we left for the day, nor was our room mini bar refilled at all, even with water. It also appeared in many areas that the resort was understaffed. For instance at the pools, although they do have staff to serve guests it is not regular and you will likely have to walk to the bar or snack shack yourself to get what you need. - Entertainment was ok but mediocre at best. The entertainment staff walked around in the evening inviting guests to the shows as there is only a screen right outside of the theater that advises what is on the schedule. No additional notifications, documents, etc that were published so you’ll need to be proactive and go in search of the activities if you want to partake. The shows featured lots of dancing, lip syncing, Disney themed shows, etc. of which many were just not our taste. The Michael Jackson show was the most enjoyable so if you’re a fan don’t miss this one. Other than a one man band we’d see in the lobby bar at night there was no other music, bands, etc playing anywhere throughout the property. In summary, would I recommend this resort to others, it really depends on what you’re looking for. If you want a quiet, relaxing vacation or if you like a lot of activities and a busy resort I would recommend skipping it and looking at other options. If you’re looking for a family resort with kids then you may enjoy it. Would we return? Likely not. Based on our lifestyle of looking for resorts with options for quiet serenity, a spa-like atmosphere and upscale cuisine, dining and lounge options then it unfortunately did not meet our needs. Based on all of the pros and cons, we would comfortably rate this resort 3-stars.

10/10 highly recommended! Rafael was amazing! He handled everything from reservations to car services to help with excursions .. schedule turned down services and curated our room service experiences ..You must book the ruby suite at minimum! Views were better than the photos. This place is exactly the way they...

10/10 highly recommended! Rafael was amazing! He handled everything from reservations to car services to help with excursions .. schedule turned down services and curated our room service experiences ..You must book the ruby suite at minimum! Views were better than the photos. This place is exactly the way they advertised it!! So glad we found this place. Great service at restaurants and the bars! Our bartender put the majority of the days and the amber lounge was just fabulous as well. We planned a short trip but definitely will be back for a longer stay.. We room service was on point as well. And the SMELLS… the aromatherapy throughout the hotel just was a whole vibe. He also enjoyed the spa services, we booked massages and all the hydrotherapy were included.. overall it was just a great experience.

Joao my butler was absolutely amazing...He made sure I was happy. I would go back just to see him. The Hotel was beautiful, need more entertainment tho, its more chill. Restaurants can be better. Drinks was cool. Beach was just ok. I'd go back!

This resort was absolutely perfect. We wanted peace and comfort and we got just that. We rented the Ruby Suite with the wrap around balcony and absolutely loved it. The staff was exceptional and always friendly. We were upgraded and given a butler but we didn't use the service because...

This resort was absolutely perfect. We wanted peace and comfort and we got just that. We rented the Ruby Suite with the wrap around balcony and absolutely loved it. The staff was exceptional and always friendly. We were upgraded and given a butler but we didn't use the service because we were just looking to keep it simple. The drinks were fantastic. Now lets mention the greats. The front desk staff was all smiles and very welcoming. The Rodeo restaurant was my favorite!!!! in fact we ate there 3 times. My servers were ANA and Juan Pablo. They were amazing but i have to say, Ana did her thing. She was informative and made great suggestions as well as gifted us a bottle of champagne on our last night to celebrate our Honeymoon with a bang. She also gave us a 5star show with the cheesecake dessert that she drizzled tequila over it. AMAZING!!!!

The staff was great. Frederico, Pedro, Eric, Angel (both of them), and Marco were all great! They made us feel at home and went out of their way to make sure our group was taken care of. Special thanks to Rafael and Humberto for taking great care of us.

Location: Waaayy off the beaten path, kind of halfway between Cancun & Playa del Carmen... if you don't plan on leaving the resort you're gold. Some tours will pick you up there, but for others you need to get yourself to a meeting place in town. The biggest issue is...

Location: Waaayy off the beaten path, kind of halfway between Cancun & Playa del Carmen... if you don't plan on leaving the resort you're gold. Some tours will pick you up there, but for others you need to get yourself to a meeting place in town. The biggest issue is that the road into the resort is only partly paved, and giant potholes abound -- bring Dramamine if you have a weak stomach. Room: just like the pictures! Huge (we had a "Ruby Suite" with a private sun deck) and supplies every amenity one could think of, including a mini shaving kit and toothbrushes. Bed was comfortable -- ask for the pillow menu if it is available, as the original ones provided were not the best for us. Butler service: It was our first time having the VIP experience and we were not disappointed... our team of Humberto, Joao and Rafael were fantastic! They checked in every morning and afternoon, and responded to our every request quickly and efficiently. To Do: The resort has so many amenities for families with children -- pool play area (slides, other apparatus), climbing wall, zip line, mini golf... indoors, a foam/ball pit, air hockey and foosball tables, game consoles, and a theatre for rainy days. For grown ups there are several lounges, a well-appointed gym area, and there are pool tables in the gaming console area. Food: Excellent quality for the most part. The buffet restaurant had something for everyone, although as we were there during low season it was only open for breakfast and lunch. Also only 2 of the à la carte restaurants were open for dinner during our stay, so we ordered room service instead a few times. Service: Everyone is friendly and as helpful as possible, although most of the service staff don't have very much English -- we got by, using Google Translate saved us more than once. Overall: Recommend for families with young children. We would return, although maybe not during the rainy season again.