Royalton Blue Waters Montego Bay

I usually won't write a review if a resort is substandard and will let the hotel figure it out but this resort in Jamaica was so bad I feel I need to warn travelers not to go there. I am a fan of Royalton - we went to the one...

I usually won't write a review if a resort is substandard and will let the hotel figure it out but this resort in Jamaica was so bad I feel I need to warn travelers not to go there. I am a fan of Royalton - we went to the one in Cancun a couple of years ago and it was excellent and this was the reason I told my friends to come but the Hideway Blue waters in Jamaica is horrible. To start the resort was without water for 2 days. The management literally hid in their offices during this period and only said they were working on it as fast as they could. No showers, toilets for 2 days?? Maybe a free spa treatment, excursion or upgraded bottle of wine would have been a nice offer - but nothing. Our butler (Kimberly) was horrible and should either be retrained or let go. She provided attitude to us for simple requests and more or less sat in the Diamond club lounge on her phone waiting for her shift to end. Our friends butler Kamal was very good and made up for Kimberly. The restaurants kept running out of food and wine on multiple nights and we had to go out and find wine at the bars to bring back to the restaurants. Fire alarms kept going off at all hours of the day. Cleaning staff role their carts up and down the tiled halls starting at 7am making loud noise and yell to each other across the resort. We were Diamond club level and when in the diamond club lounge in the evening they start to take away the food and drinks at 10:30pm although the lounge closes at 11pm. We were in there just before 11pm and was told to clean up after ourselves??? Staff won't stay a minute past 11pm. I am hoping other guests that were their during the first week of March 2025 write reviews and can back up my comments. Stay far far away from this resort.

Wanted to love it again, but just can’t. My wife and I are Travelsmart VIP members and purchased the club membership that allowed us to use 100% of any of the royalton resorts. We were here 3 years ago and loved it, but customer service as gone down hill and...

Wanted to love it again, but just can’t. My wife and I are Travelsmart VIP members and purchased the club membership that allowed us to use 100% of any of the royalton resorts. We were here 3 years ago and loved it, but customer service as gone down hill and they are not treating club membership or the upgraded Diamond Club guests they way they should. They literally have blocked off the exclusive diamond club beach area for a business convention despite people paying for the Diamond club area. Hotel Management is worthless, they won’t allow you to enjoy the adults only area even though we are members and by contract should have access. Showers have no water pressure and literally shut off an on multiple times when people are getting ready for dinner. Just awful. DO NOT STAY HERE. Outside your butlers the staff is extremely rude. SPEND YOUR MONEY ELSEWHERE.

Travelled last week February 20 th Here is my review for this falling apart building: Hotel Rooms are under an un working a/c system that ensures to throw sheets, towels, and personnal clothed damp all the time! It was very difficult to sell in such humidity! Bed had a curvy!...

Travelled last week February 20 th Here is my review for this falling apart building: Hotel Rooms are under an un working a/c system that ensures to throw sheets, towels, and personnal clothed damp all the time! It was very difficult to sell in such humidity! Bed had a curvy! So done with! Mattress Hallways are in need of repairs and paint! Steps and stairway rails are damaged to being dangerous at times! Beach is nice! Pools are lovely! Food is good! People working at hotel are pleasant! However if this hotel building is not repaired soon it will loose! Customers it is a ticking bomb ! Totally not a 4 or 5 stars stay!

Beautiful property, plenty to eat and drink. My favorite part was morning yoga, Daniel remembered our names and I am grateful we had the opportunity to stay on our fitness journey while enjoying vacation. Coffee shop is fantastic! If you sign up for excursions- The chukka catamaran cruise was bizarre,...

Beautiful property, plenty to eat and drink. My favorite part was morning yoga, Daniel remembered our names and I am grateful we had the opportunity to stay on our fitness journey while enjoying vacation. Coffee shop is fantastic! If you sign up for excursions- The chukka catamaran cruise was bizarre, to the falls. Make sure you plan a whole day for that, they keep you in this expensive village for hours before you actually sight see. We got back to the resort at 6 pm. Pack drinks and snacks if you do this.

This is a nice resort with a beautiful beach. We had a few hiccups, we paid for a specific room, and it was not available when we got there. They did however move us to that room three days later. Some attention could be paid to general maintenance and varying...

This is a nice resort with a beautiful beach. We had a few hiccups, we paid for a specific room, and it was not available when we got there. They did however move us to that room three days later. Some attention could be paid to general maintenance and varying water pressure. The staff for the most part is very nice and helpful. A few I would like to mention are Karris at the Taj restaurant, Juddikay, our most excellent butler and the building 4, 6th and 7th floor house keepers. Evadney is the 7th floor, I can't remember the lady's name for the 6th floor. All in all, we had a very enjoyable trip.

We had an amazing time! Maria on the dc part of the beach made our entire trip, I can’t say enough good things about her, she is the reason we can’t wait to return! She truly cares about the guests and goes above and beyond, the resort is so lucky...

We had an amazing time! Maria on the dc part of the beach made our entire trip, I can’t say enough good things about her, she is the reason we can’t wait to return! She truly cares about the guests and goes above and beyond, the resort is so lucky to have her! The resort is clean and offers something for everyone, beach is amazing, food was great, and the vibe team does an excellent job!

I won a 3 night stay at this resort. I heard mixed reviews. First off I want to say, Daniel and Travis on the Royalton Fit Team were excellent! They were funny and very friendly. I got great workouts with them! The beach was very pretty too. Other than that,...

I won a 3 night stay at this resort. I heard mixed reviews. First off I want to say, Daniel and Travis on the Royalton Fit Team were excellent! They were funny and very friendly. I got great workouts with them! The beach was very pretty too. Other than that, I think the resort was lacking in the areas of food and friendliness. Some of the staff members were not friendly at all. One day we asked if there were any beach towels and the employee just shook his head “no”. He didn’t offer to help get towels for us. Some of the staff just don’t seem like they go above and beyond or smile as much as other resorts we have been to. Low quality liquor was an issue too. I don’t need top shelf but no resort should be offering Skol vodka! That is the bottom of the bottom. Food was just ok. I don’t expect the highest quality of food at all inclusive resorts, but I felt it was lacking here. The hibachi restaurant was excellent though! Our cook was very friendly and sang songs! I think several areas of the resort could use updating/remodeling. Overall, it wasn’t a terrible experience and I did win this for free so I am grateful to have the experience, but we would not return.

Daniel was amazing and led us through a Great flow. Morning beach yoga was the best!! We sat at the pier with the ocean surrounding us. I got a bit of a sweat going but nothing too strenuous. It was a great way to get some movement in on vacation....

Daniel was amazing and led us through a Great flow. Morning beach yoga was the best!! We sat at the pier with the ocean surrounding us. I got a bit of a sweat going but nothing too strenuous. It was a great way to get some movement in on vacation. Highly recommend!

Chevanese Bygrape My poolside server was awesome. She was very attentive and polite. Always ready to serve and with a smile on her face. Will definitely be back to Jamaica and hope to see her again. The drinks are always coming without having g to ask.

Chevanese Bygrave was absolutely incredible! She was extremely attentive and made our experience even more than we could have hoped for! She remembered our favourite drinks and was soooo personable! Any resort would be lucky to have her!!

This is not a 5 star resort for sure. It has all the elements to be a 5 star resort, but the maintenance and the service is mediocre at best. We are in the Hideaway section and the only employee so far that seems to like his job is the...

This is not a 5 star resort for sure. It has all the elements to be a 5 star resort, but the maintenance and the service is mediocre at best. We are in the Hideaway section and the only employee so far that seems to like his job is the bartender in the lobby bar. Our room smells like cigarettes. There’s no beach chairs in the hideaway section so we have to go with to the main beach with kids. No beach attendants. Food is good. The main problem really is the rundown resort and bad customer service. I could go on but if you pay anything more than $2000 canadian you can find a better resort for sure. We also had a power outage and missed our supper on day one. Checking in was a long and frustrating process. It’s still beautiful here, just not the best value for travellers.

Omg! Jevorn is the BESTTTTTTT! What an attentive, kind, amazing bartender!! He remembered our drinks regardless of how many guests he was serving! Thank you so much Jevorn! He was so freaking nice, such a nice person! Its amazing to go on vacation in a different country & know you...

Omg! Jevorn is the BESTTTTTTT! What an attentive, kind, amazing bartender!! He remembered our drinks regardless of how many guests he was serving! Thank you so much Jevorn! He was so freaking nice, such a nice person! Its amazing to go on vacation in a different country & know you will be getting the best Service!

Omg.Please look for Tamara in the blue pool bar!!! The best , best, best service!!! So nice, made us feel so comfortable! And being out of the country it just feels So Good!!! Do yourself a favor and look for Tamara!!! She’s so kind! So polite! We love her!

We were here for more than 7 nights in early April. After the experience with Royalton in Negril, we decided to return to Royalton. We made a huge mistake!!!! The service here is really poor and cannot be compared to Royalton Negril. What was very bad for us and why...

We were here for more than 7 nights in early April. After the experience with Royalton in Negril, we decided to return to Royalton. We made a huge mistake!!!! The service here is really poor and cannot be compared to Royalton Negril. What was very bad for us and why 3 stars: 1. We saw the butler once when we checked in. After that, all I got on WhatsApp was messages about when he was here and when he wasn't and who was representing him. He never visited us on the beach or in the restaurant. Very impersonal and unnecessary. 2. Very unwilling staff in the Diamnot club lounge. You can't take anything to the lobby because sitting in the Diamnot club lounge is uncomfortable and the whole space is small. The staff watches you to see if you accidentally take a glass away. The drink refilling system is malfunctioning, e.g. sparkling wine not chilled, port wine not refilled after drinking, not even for a whole week, so the staff is not doing their job at all. The whole diamont club is useless here, get rid of it. 3. Sunbeds on the Diamont club beach destroyed, mattresses, tables missing. 4. Diamont club bar half an hour before closing is already packed and you can't get anything. 5. The staff in the buffet restaurant runs from one door to the other, they even carry something but the guests are not interested in them. bad. 6. The bars and Hydeaway lack glasses. They will happily give you a cocktail for a couple in two different glasses or in the evening even in plastic ones. Where are the supervisors or managers? 7. The main pool is small for the number of guests. At Hydeaway, the three pools are half empty and you can't even swim in them. If the professionals are suggesting this to you, they are not. 8. The hotel prefers weddings. There were 10 of them during our stay. I ask who and when they are dedicated to Royalton guests. We got the feeling that weddings are the priority. We understood the Royalton brand as something truly exclusive, but the opposite is true. There are many others where it really works. We will not return to you and Royalton is just a name for us. Its soul and heart have already been lost. Sorry.

Amazing place stayed in March 2024 and booked again for 2026. The whole experience from start to finish was fantastic. The atmosphere was so relaxed and just what was needed to chill. The pool bar was entertaining and the staff all showed that they were there for the guests. The...

Amazing place stayed in March 2024 and booked again for 2026. The whole experience from start to finish was fantastic. The atmosphere was so relaxed and just what was needed to chill. The pool bar was entertaining and the staff all showed that they were there for the guests. The flight home was delayed by 24 hours and Tui were amazing in notifying us and ensuring that we did not travel to the airport and were able to stay an extra night at the resort although we had to check out and move next door to the hideaway but even that was ok.

Everything was great ❗️ Tamara , Nicola , Shantel , Jevorn , ivan, they did a really great job , I have nothing to say, all love ✊🏾 we definitely come back soon enough , the food was great , we got pool blue bar , best servers , best bartenders , love