Moon Palace Cancun

We are just back from another trip to the beautiful Moon Place resort where we stayed at Nizuc. We were not disappointed! The bed was comfy, service good, food very good and overall experience nearly perfect! If you go to the Nizuc Spa for a mani/pedi, request Yivette. Darwin is...

We are just back from another trip to the beautiful Moon Place resort where we stayed at Nizuc. We were not disappointed! The bed was comfy, service good, food very good and overall experience nearly perfect! If you go to the Nizuc Spa for a mani/pedi, request Yivette. Darwin is a great bartender at Nizuc and makes an awesome Cosmo. At the Golf Course Spa, look up Licia for the Diamond Facial. The property is large and you can stay at either The Grand, Sunrise or Nizuc. We prefer Nizuc due to the centralized location and it is a bit calmer there (versus lots of kids).

Great experience from arrival to departure and everything in between. Fantastic restaurant choices and top shelf drinks. Extremely friendly and helpful staff at every level. Best All Inclusive experience ever.

The Palace Resorts company entices guests to their properties with “dollar resort credit” to be used at the resort in total and upon arrival invites guests to take advantage of the credit for activities and merchandise What they never tell guests is that most if not all of the activities...

The Palace Resorts company entices guests to their properties with “dollar resort credit” to be used at the resort in total and upon arrival invites guests to take advantage of the credit for activities and merchandise What they never tell guests is that most if not all of the activities and merchandise available at the resort do not qualify for resort credit use. Do not be fooled by buying items thinking that your resort credits will cover the costs. In fact upon checking out you will be forced to pay for all of your purchases. If you refuse you will not be granted access to transportation to the airport This is a scam without equal!

Our flight was delayed 24 hrs and we stayed at moon palace for 1 night. While waiting for our transfer Karla in the lobby bar made our wait so much better with her amazing service. She was absolutely great and didn't let our drinks run dry and even brought snacks...

Our flight was delayed 24 hrs and we stayed at moon palace for 1 night. While waiting for our transfer Karla in the lobby bar made our wait so much better with her amazing service. She was absolutely great and didn't let our drinks run dry and even brought snacks without being prompted.

Gael, our waiter @ the poolside bar, was outstanding!!! The chef ( Valentino) made a special salad for my wife (not on the menu) whole team went above and beyond!!! We will speak well of our time with Moon Palace Cancun. On our last day, Gael arranged a privately prepared...

Gael, our waiter @ the poolside bar, was outstanding!!! The chef ( Valentino) made a special salad for my wife (not on the menu) whole team went above and beyond!!! We will speak well of our time with Moon Palace Cancun. On our last day, Gael arranged a privately prepared lunch (again, not on the menu, we felt very pampered!!!!

Wow, just Wow. What an amazing place to stay. So many food options, so many drink options. Too many amenities to list. Cannot wait to go back. The employees go out of their way to make it all an experience, you will not forget. The first vacation in years that...

Wow, just Wow. What an amazing place to stay. So many food options, so many drink options. Too many amenities to list. Cannot wait to go back. The employees go out of their way to make it all an experience, you will not forget. The first vacation in years that I was completely able to unplug.

Moon Palace has a recruiter at the airport waiting at arrivals to catch people looking for taxis luring them to accept a “no obligation” tour at Moon Palace as the new Diamond-level resort in exchange for a whole day at the facility to enjoy including the spa. We fell for...

Moon Palace has a recruiter at the airport waiting at arrivals to catch people looking for taxis luring them to accept a “no obligation” tour at Moon Palace as the new Diamond-level resort in exchange for a whole day at the facility to enjoy including the spa. We fell for this scam. We went on the tour only to sit through a 5 hour high pressure time share sales presentation in which every time we came to an agreement, they changed the terms in the written contract. Finally once we read the fine print, we canceled everything. They took away our day pass and spa treatment which were promised to us as part of the tour. For the price, the “international buffet” was disappointing, the place was packed with so many kids in the pool, the pools were packed and no chairs available, the spa didn’t have availability. It was a day wasted during our vacation.

We went last year in the summer. When we were leaving they sold us a "Deal" where you paid $299 for 4 nights and 5 days. IT is a TOTAL scam. We called to make our reservation and it said that it was only for taxes and one way transportation....

We went last year in the summer. When we were leaving they sold us a "Deal" where you paid $299 for 4 nights and 5 days. IT is a TOTAL scam. We called to make our reservation and it said that it was only for taxes and one way transportation. Don't be fooled.

Amazing trip. Service was incredible. Gael at caporales was the best. Room was clean and well cared for. Lots of great memories. Once we found out the tram service we could find our way to all the lobby’s and areas of the resorts. Great shows and lots to do for...

Amazing trip. Service was incredible. Gael at caporales was the best. Room was clean and well cared for. Lots of great memories. Once we found out the tram service we could find our way to all the lobby’s and areas of the resorts. Great shows and lots to do for the kids.

Los Corporoles at Nizuc is our favorite breakfast restaurant and today our service with Gael was outstanding. The Corporoles poached is a breakfast I have tried (with no success) to duplicate. Thank you to Gael for starting our week here off with a delightful experience.