JOIA Rose Hall by Iberostar

A group of 4 couples traveled to the JOIA Rose Hall in Jamaica the first week of March 2025. We had an amazing time. The entire staff was welcoming and so nice/fun to be around. We had dinners at the Jamaican restaurant x2, Italian x2, Surf and Turf, and French...

A group of 4 couples traveled to the JOIA Rose Hall in Jamaica the first week of March 2025. We had an amazing time. The entire staff was welcoming and so nice/fun to be around. We had dinners at the Jamaican restaurant x2, Italian x2, Surf and Turf, and French restaurants. All were AMAZING!! Special shout out to Karen from the Italian restaurant, although all of the waitstaff were great. Owen, Orain, Berris, and Travis made our stay even more special. The beaches were great (if you want chairs during the busy season, you had better get down there by 6am). The ocean and pools were warm and clear. Other than getting stung by a jellyfish, I have no complaints. Thanks for everything Jamaica!!

This is an absolutely gorgeous property and overall the food was quite good. Our favourite restaurants were the steakhouse and the French restaurant. The food at the Japanese restaurant was also wonderful, but the only drawback was the level of noise. Make sure you try the Buffet restaurant by the...

This is an absolutely gorgeous property and overall the food was quite good. Our favourite restaurants were the steakhouse and the French restaurant. The food at the Japanese restaurant was also wonderful, but the only drawback was the level of noise. Make sure you try the Buffet restaurant by the beach or the jerk chicken stand for Lunch! The one thing that made our trip extra special was meeting a concierge by the name of Georgina. We met her the first day and we asked her if there was a service to reserve beach chairs. There isn’t, so what did she do? Georgina reserved us chairs every single morning and it made our trip that much more relaxing! This isn’t what made Georgina so special, however. She had a way of making us feel cared for. She would visit us mid-afternoon to make sure we were enjoying our day, she’d find us walking to dinner and escort us to the restaurant and she was just constantly checking on us to make sure that we were happy. In short, she pampered us and made us feel like honoured guests. I cannot say enough about this special, young woman and how she elevated our experience ten-fold. She understood the assignment and made us LOVE that we chose this resort. Not every experience was like this with everyone at the resort, and Georgina could train some other employees on the resort as to customer service. (Like the woman who rudely told me where to put my used beach towels instead of taking them from me when I brought them up to the towel hut and laid them on the counter because the dirty towel bin was missing. Most other people just leave them on their beach chairs and walk away). To say that not everyone understands superior customer service like Georgina, is an understatement. David the entertainment director is wonderful and really takes his job seriously. The shows were entertaining and the Motown and Jamaica cultural show were outstanding! The Magic show - I would get ride of the Magic and just turn it into a cabaret of some kind because the two people that sang has great voices. Would have like to hear more from them! We first visited this property 11 years ago and this was our second visit. We would absolutely go back without hesitation.

We have been at this resort seven times. It is beautiful, well maintained, very clean. We would probably go back because of the setting, cleanliness, friendliness of staff and excellent food. This review is for this particular stay and I hope Iberostar does make improvements in some areas. Resort: -Clean...

We have been at this resort seven times. It is beautiful, well maintained, very clean. We would probably go back because of the setting, cleanliness, friendliness of staff and excellent food. This review is for this particular stay and I hope Iberostar does make improvements in some areas. Resort: -Clean and well maintained. Nice layout. Beautiful setting, lots of greenery and flowers. You feel like you are in a little paradise. Beach: -Weeds that land on the sand by water edge are no longer cleaned every morning. They used to years ago but not anymore. -Vendors are present most of the time. Some walk the beach, just by the edge of the water and some are in small boats cruising back and forth in shallow water. Shallow water is the clearest and vendors in boats can be in your way when swimming. They do not come up to you but call to you. -People sometime reserve up to 14 chairs making it difficult to find a spot by the beach and pool. -Found a box cutter blade in the sand on the beach. -Otherwise very relaxing and beautiful view. Concierge: -Irritating hard sell. We were invited for breakfast to discuss Iberostar club benefits. It is a trap. We said we were not interested. She convinced us to come because she would get bonus points. We made it clear that we will only stay 20 minutes. We got a phone call that morning reminding us to bring Id's and a credit card. Soft sell turned into hard sell so we cancelled. Room: -Very large and super clean and comfortable with a huge balcony. -Some of the furniture was refinished in a lighter wood, makes the room a bit brighter but it would be great to have brighter lights as well. A bit dated overall. -Very comfortable beds. Pillows could be better. Food: -Delicious. Buffet was open for dinner almost every night. Specialty restaurants don’t take reservations but we showed up around 6:30 and it was not a problem to get in. The only one that needs reservations is Japanese Teppanyaki. Pool: -Conflicting music at the bar and far end where the pool chairs are. Music is clashing, at the far end it is nice and soothing and by the bar very loud. One day music was so loud by the bar that we had to leave. -Towel stand - super nice people. -Bar serves nice drinks. Main bar in the lobby: -Wonderful staff, shout out to ladies who serve the drinks. Note: bring one dollar bills for tips. These people work very hard and do appreciate extra acknowledgement.

The JOIA was amazing! Food was great, beach is excellent and the staff are really nice and friendly. Our butlers Rohan and Gary - our housekeeper Sharon - and the folks at the Star Prestige Lounge made the stay exceptional! The steakhouse and Italian restaurants are a must if u...

The JOIA was amazing! Food was great, beach is excellent and the staff are really nice and friendly. Our butlers Rohan and Gary - our housekeeper Sharon - and the folks at the Star Prestige Lounge made the stay exceptional! The steakhouse and Italian restaurants are a must if u go here!

What a wonderful week we spent at the Grand Rose Hall!! We have traveled worldwide but never have we been pampered like the staff does here! Every detail was well thought out and done with such care. Cassandra at the poolside bar went over and above to fix our drinks...

What a wonderful week we spent at the Grand Rose Hall!! We have traveled worldwide but never have we been pampered like the staff does here! Every detail was well thought out and done with such care. Cassandra at the poolside bar went over and above to fix our drinks each day. All the restaurants from steak and seafood, Italian, French are fabulous….but the Japanese with the delectable sushi was our favorite! Our night at the hibachi grill was not only a fabulous show but also delicious! Don’t hesitate to book this hotel - you’ll be pampered to hilt!!

The resort was fabulous in all areas. A+ all the way. The beach was great and the water was warm. The beach is clean and lovely. The food was fantastic, the filet mignon at the steakhouse and the pasta at the Italian was very good. The buffet restaurant had more...

The resort was fabulous in all areas. A+ all the way. The beach was great and the water was warm. The beach is clean and lovely. The food was fantastic, the filet mignon at the steakhouse and the pasta at the Italian was very good. The buffet restaurant had more than you could possibly eat! The view from our oceanfront room was fabulous and the room was super clean and cozy. Our butler Rushane was so great! We had coffee from room service every morning on our balcony, perfect start to many great days. The activities and entertainment was lots of fun. Kayaking was a great activity and the ocean was clam and perfect. I can't say enough about ALL of the staff, the were so welcoming and friendly, they make your time there the best.

Stayed at this beautiful hotel as part of a group trip. It was outstanding! Our room was on the 4th floor in building #6 with an ocean front view. Rooms are very clean and room service was always on time and delicious. Food is very good! Service was wonderful. A...

Stayed at this beautiful hotel as part of a group trip. It was outstanding! Our room was on the 4th floor in building #6 with an ocean front view. Rooms are very clean and room service was always on time and delicious. Food is very good! Service was wonderful. A young girl at the front desk at check in was so helpful in explaining the different room types to us and helped us pick our beautiful room. Raheem brought our luggage to our room and was so helpful in explaining everything about the hotel to us. He also drove us on a golf cart to another building for dinner one night. He is fun and just a great guy. You are very, very lucky to have Raheem representing your hotel. He's the best! Wished we got to see Raheem before we left. Thanks again Raheem. Ellen Corbett Moosic PA

We wanted to visit Jamaica; however, we were struggling in finding the perfect resort. I am sure to always read reviews, ask questions if needed, and check out all information shared on resort Facebook groups to guarantee I book the best vacation. If you are considering an adult only, all-inclusive...

We wanted to visit Jamaica; however, we were struggling in finding the perfect resort. I am sure to always read reviews, ask questions if needed, and check out all information shared on resort Facebook groups to guarantee I book the best vacation. If you are considering an adult only, all-inclusive vacation with stellar vibes and an amazing view, JOIA Rose Hall is the resort for you and here is why … When you walk into the resort, the perfume in the air may be a little overpowering to most – but it is their way of screaming “it’s time for vacation!!” We were greeted with enthusiasm and nothing but smiles from the moment we stepped out of the vehicle. The staff is extremely friendly and personable, they really do try everything in their power to make you feel at home and welcome. Throughout this review, you will see some name dropping, and I would like to apologize in advance if I have left anyone out. Regardless of being mentioned or not, everyone at the JOIA Rose Hall made a positive impact on our stay. We are members of the Iberostar Club and really enjoyed visiting the Star Prestige Lounge. Not only is that where members can enjoy some extra options on premium drinks, but our interactions with Cedric, Brianna, Shanen, and Moesha is unforgettable. Thank you all for making this stay extra special – the little touches from rose petals and private cabanas to bubble baths and bottles of wine were beyond appreciated. I know my husband can be a little bit of a handful, so I am thankful you were able to play along and enjoyed our company. I must say I enjoyed some of the best fruity & frozen drinks at this resort over many of the others we have visited. The drinks here were consistent and tasted wonderful. I will advise you of the ‘Jerry Special’ … after a couple you may not be able to pronounce your own name (but man are they good). Ask Travis to sing and dance for you and watch how him and Shevaugn interact with one another. It is the equivalent to drinks and a show! I cannot wait for another mudslide with Travis, or a ‘Jerry Special’ with Jerry. Those drinks were by far my favorite, but Shevaugn’s Pink P……… shot was surprisingly good too! (wink, wink) When we arrived home, I was already missing Omar and Valentine. I was spoiled having a butler every day. Yes, they are there to make your stay even more special by fulfilling as many requests as they can – but Omar and Valentine really took care of us. Thank you, Omar, for helping me plan a surprise of a lifetime for HD. Even though he was terrified, he was so surprised and in awe of the view from the sky!! The food! Let me just tell you about Jamaican food! Ugh, I gained 10 pounds while gone – no joke! La Toscana (Italian) was by far our favorite. We chose Calamari Fritti and Tartare Di Tonno as our appetizers. I had no idea tuna and beets would pair as well as they did, but I am looking for a copycat recipe! The Lasagna Di Costine and Lamb Shank Osso Buco (according to Jerome) are the best entrées, and we were both amazed with the presentation and taste of each dish. Thank you, Jerome, for your hospitality and recommendation! Dessert is easy for us in this instance as we are a sucker for anything lemon. That said, I would try the Lemon Cream Cannoli but also order the Classic Tiramisu with Mascarpone Cheese and Espresso Coffee … it was to die for! The Italian was our favorite, but we enjoyed so much food at every restaurant available at the Rose Hall. If you are into shellfish, I would choose the Raw Bar at El Galeon (Steakhouse) as an appetizer. Interested in eating outside of the box? Order Confit De Canard at Es Palau (French), it was the first time I tried duck, and it was amazing. You could also try Braised Oxtail at Port Maria (Jamaican). I have never had Oxtail either, but the presentation was brilliant, and the taste was hearty and delicious. Be sure to check out the beach grill for lunch and do try everything!! For a snack bar on the beach, they do not mess around in Jamaica! We do not normally indulge in the nightly shows, but we were so glad we did this time around. The entertainment staff really dives into sharing their culture, interacts with the guests, laughs with the crowd, asks for participation to sing and dance … no bull**** Daniel (Mr. HD Brown), we really, really loved all the evening shows we attended. And when you are ready to go back to your room but may be in the mood for a little snack – order the margarita wood fire pizza!!! I like to give suggestions for improvement as perfection is unrealistic. The only thing I would say is the interior of the resort is beginning to show its age. The ol' girl may need a little facelift. Overall, this vacation was a 10 and we will be back as soon as possible. Jamaica has now become a yearly trip for us thanks to Iberostar and the staff at JOIA Rose Hall. Thank you for an unforgettable trip and much love from the Brown’s.

Renee at pool bar was great. All good. She was very efficient in making sure we were having a great time. She was on the ball at all time and very polite to all at all times. 🍹🇯🇲🔥🔥🔥🔥😀😃😃😃😃☺️😊☺️☺️☺️😄. A very good person for sure probably Keep up the good won

My wife and I completed our 8th visit and 7th full stay at Iberostar Grand Rose Hall last week. Ever since our first visit - a 6-hour stay on a day pass during a cruise stop after joining the Iberostar Club in Mexico and wanting to check out the Jamaica...

My wife and I completed our 8th visit and 7th full stay at Iberostar Grand Rose Hall last week. Ever since our first visit - a 6-hour stay on a day pass during a cruise stop after joining the Iberostar Club in Mexico and wanting to check out the Jamaica property - we have continued to return because of the people who work so hard to give guests a memorable vacation.  The food selection and quality is a 5/5, the rooms, views, and amenities are a 5/5, the value for your money is probably a 4/5, but the people are a 10/5. So many people work so hard on long, hot days to maintain the grounds, the pool (shout out to Paul and Leonard!), the beach, the common areas, the lobby - something is always being repainted, cleaned, trimmed, or buffed at all times.  We love the resort and keep coming back, but it's not for the food, the rooms, the beach, or the sun, which you can find a lot of places. We keep coming back for the people below: Pool bartenders Jerry, Travis, Cassandra, Maya, and Keresa we were very happy to see again, while new friends Randeno, Andre, and Shevaughn were people we look forward to seeing next time. They work very hard to keep drinks flowing and ensure guests are having fun! Pro tip: your trip is all-inclusive, but the staff appreciate tips very much. Lobby bartenders Gary and the original Andre were great to see again - always friendly and careful to craft drinks exactly as requested by everyone, no matter the chaos in the lobby after dinner! Kerry manages the bars and is an incredible person to talk with. We always look forward to seeing him, and he is always working to ensure all guests have an amazing experience.  For this trip, we sprang for an Ocean Front room with butlers who introduced themselves and through WhatsApp communicated with us each day. Jaime, Berris, Christopher and Rushane helped us throughout our stay with any minor items we needed, provided information on the day's events, and continually checked on us throughout our stay.  Unfortunately, we had to cut our trip short due to an emergency at home, and the team at Iberostar helped so much with our change in timing. You learn a lot about people when things don't go as planned. As Club members, our Ambassador Cedric was attentive throughout our stay and went above and beyond when our plans needed to change. Despite being finished with his long shift, he continued messaging with me after hours to ensure we could fly home the next day and helped us make our arrangements to check out of the hotel early and have our transportation ready for us.  Thank you again to the hardworking group of people who always make this our favorite vacation each year. You are the reason we return and we can't wait for our next trip! One love..

So I reached out to the resort to gain incite on a proposal package. Sue-Yen was my captain for the whole experience. Mind you I’m from NY. She guided me through everything from far up until I got there and completely stunned my fiancée with the beautiful set up and...

So I reached out to the resort to gain incite on a proposal package. Sue-Yen was my captain for the whole experience. Mind you I’m from NY. She guided me through everything from far up until I got there and completely stunned my fiancée with the beautiful set up and warming love. Sue-Yen made the process easy and communicated so effectively. Sue-Yen went out of her way to make sure she accommodated my fiancée in every way possible I couldn’t be more thankful for the work that she put in for us. Thank you Sue-Yen!

We have an ocean view Suite and we're very happy with it. Huge balcony, huge bathroom and very comfortable bed and pillows. The service has been above and beyond. The standout this trip was Karen at the Toscana, she instinctively knew exactly what we wanted and it felt like we...

We have an ocean view Suite and we're very happy with it. Huge balcony, huge bathroom and very comfortable bed and pillows. The service has been above and beyond. The standout this trip was Karen at the Toscana, she instinctively knew exactly what we wanted and it felt like we were being served in her home.

Great service , vibe and food. What a wonderful place to be pampered and to relax. Beaches are pristine and the food is very good. Room is luxurious and everyone is ready to make your stay the best it can be. The Spa is wonderful as well and you do...

Great service , vibe and food. What a wonderful place to be pampered and to relax. Beaches are pristine and the food is very good. Room is luxurious and everyone is ready to make your stay the best it can be. The Spa is wonderful as well and you do not have to pay to use the hot tubs or other hydrotherapy amenities. Been Iberostar members for 12 years and been coming to Iberostar for 23 years since our kids were young. We found the cost of an all inclusive package to be more affordable then a stay at a US Beach in a crappy hotel.

Overall, the trip was AWESOME! Rooms could use a refresh, but the people are FANTASTIC! A few details: Italian Restaurant Jerome is an Awesome server with a great personality. Alex is new but is learning fast. Prestige Beach - there is no better service than Donavon and Mellissa. They combine...

Overall, the trip was AWESOME! Rooms could use a refresh, but the people are FANTASTIC! A few details: Italian Restaurant Jerome is an Awesome server with a great personality. Alex is new but is learning fast. Prestige Beach - there is no better service than Donavon and Mellissa. They combine as an excellent team, and the service is fantastic! Butlers - the BEST - Omar and Travis. They were meeting our needs before we knew we had the need! In our many trips to Iberostar locations, we have never received the service that we received from Travis and Omar. If you are a member, Cedric is the best member service person. He is OUTSTANDING! He knows his resort, and more importantly, he serves members. Iberostar needs to have a Cedric at each Joia! Thank you to the people of Iberostar Joia ROSE HALL for making this a wonderful experience. See you soon!

Had a great experience, Marvalyn aka Marvalous was a great concierge and made the stay fantastic. The staff was great and the property was clean and nice. We will be back! Food was good as well and we had lots of fun at the beach and pool bar. Ask for...

Had a great experience, Marvalyn aka Marvalous was a great concierge and made the stay fantastic. The staff was great and the property was clean and nice. We will be back! Food was good as well and we had lots of fun at the beach and pool bar. Ask for Travis at the pool bar.

Cleanest and most friendly staff we've ever encountered in Jamaica. Best food consistently. We were upgraded to room with a butler and really appreciated the extra perks. It was nice to be in an adults only resort. We will definitely be back next year.

We went to Joia Rose Hall for 2 weeks end of February 1st week of March 2025, it was one of the best resorts over all we have been to. 1st time to this resort, First off the service and the people working there were incredibly helpful and always friendly....

We went to Joia Rose Hall for 2 weeks end of February 1st week of March 2025, it was one of the best resorts over all we have been to. 1st time to this resort, First off the service and the people working there were incredibly helpful and always friendly. A big thank you to Butlers Omar And Valentine, And Omar at breakfast and lunch was awesome and friendly. Also Angel And Ace on the Staff for the shows were a lot of fun. We also enjoyed visiting with Alexis in the Bar area she was Awesome. Second-The food Was Absolutely Incredible At every restaurant we went to, favorite was the Surf & Turf, next was the Italian And Karen At the Italian Was Awesome. Third-The place was always clean and kept up And Beautiful Would definitely come back again Chuck R

The welcome is professionally “homey”. Smoothest check in ever. While our room was not ready, they have a place to change and we were on the beach in 30 minutes. Our room was ready early. Cedric from members services was our constant resource. What a pleasure. Our experience what truly...

The welcome is professionally “homey”. Smoothest check in ever. While our room was not ready, they have a place to change and we were on the beach in 30 minutes. Our room was ready early. Cedric from members services was our constant resource. What a pleasure. Our experience what truly special thanks to beach/bar service companions Mellisa and Shellisa. They are the best. Thank you so much. Donavan smoothed the day with great resort advice. Our butler, Travis provided the extra touches we needed. Our room: Beautiful room with double closets and sinks with separate tub and shower. The bed sleeps great and there is a separated sitting and desk area. The balconies are extremely generous and comfortable. Nearby activities: We play golf. Cinnamon Hill was wonderful. Two holes on the Caribbean, a beautiful waterfall, and views all over. Renesha provided caddy service. What a treasure she is to spend a morning. Safety: Absolutely safe. Venders do not leave the water, so no interruptions. Food & drinks Favorite restaurant is surf and turf. Nadia is a consummate professional. Our servers, Andrew and Natalie showed their actual care throughout our dining. Also enjoyed French, Japanese, and the Friday Gala Buffet. As for the breakfast buffet, we cannot say enough about our server Oshaya. Breakfast is what you expect with nice twists and a SMOOTHIE BAR. Lovely! Spa: In the spa, the service manager and providers were all great. Jontae Karine Jean and Kerene took great care of us. Hotel highlights: Luxury, Great view, Romantic, Quiet

This hotel has mostly positive reviews….. so this is based purely on personal experience……which contradicts general opinion. We travelled as a couple in March 2025 Upon arrival the hotel was very impressive. The reception area was very grand and staff helpful. We had an issue with our booking which wasn’t...

This hotel has mostly positive reviews….. so this is based purely on personal experience……which contradicts general opinion. We travelled as a couple in March 2025 Upon arrival the hotel was very impressive. The reception area was very grand and staff helpful. We had an issue with our booking which wasn’t resolved upon check-in but as a sweetener we were upgraded to an Oceanview room with Butler service. First impressions, our room was impressive … the view from our balcony was breathtaking. However, as the holiday progressed little snags, albeit small began to appear. We had coffee making facilities but never did get given a teaspoon or milk???? We started off with little snacks of peanuts, crisps etc., in the room but again this dwindled off. The mini bar was not a bar … very basic items provided. The toilet roll holder never remained fixed to the wall …🙈so annoying!!! Toilet paper was ‘super’ thin …. Minor things but oh so frustrating. Food in general was substandard…. The buffet was hardly open for evening meal … speciality restaurants were available but again substandard and problematic as invariably you were turned away and told to come back as they were busy! You could only book the Japanese. Breakfast was disappointing in the buffet cutlery was missing most mornings. Evening entertainment was poor… the in-house animators did their best and put in a tremendous amount of time and effort to deliver a show but never seemed to quite meet expectations compared to other Iberostar hotels that we’ve visited in the past. Lastly the staff overall were amazing. Too many to name individually … all of them, with one or two exceptions could not do enough for you! Very warm and welcoming individuals. They work so very hard to make your holiday a wonderful memory, sadly it’s disappointing that for whatever reason it didn’t quite come together for us. Members of management were seen often around the complex. Unless you spoke to them they never approached you to enquire how your holiday was going? Maybe this needs to be addressed …. They appeared somewhat uninterested unlike the general staff who constantly wanted to be reassured.

The staff was so attentive and caring! Everyone took great care of us, and made us feel so spoiled. We even came back to the room one night to find a beautiful bath drawn, with flower petals and towel origami :) The food at all the restaurants was amazing and...

The staff was so attentive and caring! Everyone took great care of us, and made us feel so spoiled. We even came back to the room one night to find a beautiful bath drawn, with flower petals and towel origami :) The food at all the restaurants was amazing and delicious! I am plant-based, and there were options at every single one. (My partner is not, but he agreed the food was fantastic.) We were so sad to leave when our vacation was over. Definitely will be back!!

Highly recommended, great service from Cedric, Rennardo, Devon, Omar, Melissa , Shelissa, Donovan, Tanya, Kenloy, Brenda and many more! The food is great, the snorkeling and beach are amazing! We look forward to coming back again next year!

The ppl are absolutely top tier. The hotel is a 2.9 at best. You can not call a basic room a suite when it only has one restroom. The restaurants on property do not take reservations and the first come first server there was a 45min wait at 625pm and...

The ppl are absolutely top tier. The hotel is a 2.9 at best. You can not call a basic room a suite when it only has one restroom. The restaurants on property do not take reservations and the first come first server there was a 45min wait at 625pm and the restaurant opened at 6pm. Someone took a reservation!!! The only other restaurant available on this friday night is the Italian and we waited 30 minutes after being seated immediately for someone to take our order. The appetizers at the Italian restaurant had no flavor it was cheese and tomatoes sprinkle a bit of salt and pepper FFS. I wanted to eat my dessert first you would have thought I whipped out a weapon, and threatened the entire facility. The mini bar in our room had open containers in it the cans of juice and a beer 🍺 was left open from previous guest and today is my first day. I have ten more days to be here!! Ugh! The welcome fruit and the gift basket 🧺 is nice but does not excuse the noticeable fouls. Our first meal white chicken, no seasonings pasta aldente and bt aldente I mean raw. 🤣🤣🤣 we laugh to keep from crying. When I tried to drink my sorrows away she brought wine but only had enough for one glass so she split it between the two of us!!

My stay at Iberostar was fun. The each and every staff was warm especially Angel girl you are a charm you did keep me entertained the pool bar is fire specially the foam party I had so much fun. Crystal and Georgina you guys did an amazing job in our...

My stay at Iberostar was fun. The each and every staff was warm especially Angel girl you are a charm you did keep me entertained the pool bar is fire specially the foam party I had so much fun. Crystal and Georgina you guys did an amazing job in our room with the birthday set up it was jaw drop I’ve never gotten this type of luxury before it’s my first all inclusive and sure ain’t my last . When you speak of A1 customer service and friendliness this hotel gives the hell out of it. I wanna say thanks to the team in the guest services department you guys assist me with my issue immediately and I never had to wait my issue was resolve in a gisp thank you nadeka u did that. Travis and Lloyd you my boys these young men made me some really nice exotic drinks guys make sure you try the shot (PINK Pooseh) Thanks my Jamaica mama Kareen for ensuring my transportation was set up for me to go back home and I did have fun on the bamboo river raft it was so nice and relaxing. The food mouth watering. Big up chef Duran yah man !!!! Food nice one love . If you're looking for an stress-free, fun-filled getaway, Iberostar is the place to be!

Upon arrival we were greeted by a friendly welcoming staff. We arrived early (10am) prior to our room being ready and were anxious to get to the beach. The baggage handler showed us to a changing area and kept a close eye on our baggage until our room was ready....

Upon arrival we were greeted by a friendly welcoming staff. We arrived early (10am) prior to our room being ready and were anxious to get to the beach. The baggage handler showed us to a changing area and kept a close eye on our baggage until our room was ready. The receptionist and baggage handler came down to the beach to tell us our room was ready since we were busy playing frisbee bowling and not close to our phone. To our surprise, they upgraded our room to an ocean view. The room was clean, comfortable, quiet, and well appointed (although there were two right foot lady flip flips (LOL) which were provided for use, but we had brought our own, so no big deal). There was a beach bag provided that came in extremely handy. Sunscreen is provided, but we brought our own. Otherwise, it’s available to purchase for $30 a bottle. We had morning coffee by the pool. The lounge chairs were clean, orderly and ready for the day’s activities as if nothing had taken place the previous day. All lounge chairs have cushions which is extremely nice when spending extended period relaxing on (other resorts next door didn’t have cushions). We found the food offerings to be extensive, fresh and liked trying different dishes we normally wouldn’t have available at home. The shows were entertaining and seating plentiful. We didn’t receive turndown service the night before leaving which was a little disappointing since we had become accustomed to being pampered. The ride to the airport took approximately an hour because Amstar stops at other resorts along the way. I’ve stayed at 3 other all inclusive resorts over the last few years and have to say this one is at the top of the list. We will definitely be back!

The hotel was very clean. The staff was very friendly and helpful, especially our butler Rohan. The food was excellent. The beach was very nice, especially the beach staff Shelly and crew. As club members our club representative Cedric was exceptional.

The best of the best We had to make a review Christopher is the epitome of professionalism and grace. From the moment he stepped in to assist, his attention to detail, courteous demeanor, and warm presence elevated the entire experience. He anticipated needs before they were even spoken and ensured...

The best of the best We had to make a review Christopher is the epitome of professionalism and grace. From the moment he stepped in to assist, his attention to detail, courteous demeanor, and warm presence elevated the entire experience. He anticipated needs before they were even spoken and ensured every task was handled with excellence and care. Christopher executed everything seamlessly, with genuine charm. His dedication to service is truly unmatched. It was our first time experiencing butler service, and we highly recommend the JOIA Rosshall. If you’re ever going for butler service, please ask for Christopher. 10 out of 10 !. JAMAICA WE WILL BE BACK !!

A gorgeous resort with an incredible staff and the best food we've ever experienced. Truly a perfect vacation destination. We were absolutely spoiled during our stay here, waited on hand and foot with lots of thoughtful extras that made our stay so special. All good vibes. Felt so taken care...

A gorgeous resort with an incredible staff and the best food we've ever experienced. Truly a perfect vacation destination. We were absolutely spoiled during our stay here, waited on hand and foot with lots of thoughtful extras that made our stay so special. All good vibes. Felt so taken care of and refreshed. Can't wait to come back!

This was my best vaccation to date, the staff were so helpful the food and drink was exceptional and the entertainment was excellent, we will be coming back next year, thank you to all the amazing staff, I'd like to say a special thank you to Ann-Marie who has kept...

This was my best vaccation to date, the staff were so helpful the food and drink was exceptional and the entertainment was excellent, we will be coming back next year, thank you to all the amazing staff, I'd like to say a special thank you to Ann-Marie who has kept in touch since we've arrived home and Cedric for his customer service throughout the stay.

We just returned from celebrating my husband's 50th birthday at JOIA! We couldn't have asked for a better vacation. The beautiful accommodations were only bested by the amazing staff! From our intake with concierge Gregory to our butlers Gary, Kadeen, and Rohan. They were so attentive and on point for...

We just returned from celebrating my husband's 50th birthday at JOIA! We couldn't have asked for a better vacation. The beautiful accommodations were only bested by the amazing staff! From our intake with concierge Gregory to our butlers Gary, Kadeen, and Rohan. They were so attentive and on point for anything and everything we needed. Ms. Sharon made sure our room was spotless and we were never without the essentials. It was great talking with them daily sharing their insights on Jamaica and the best way to experience the island. For an all inclusive, the food was above expectations. I especially love that I was able to get authentic Jamaican food daily from breakfast to dinner. The drinks were strong and delicious. There were always plenty of beach and pool chairs for lounging and we didn't need to rush out super early to secure one. The daily pool entertainment was great, but also didn't disturb you if you slept in. Overall, it was a 10 out of 10!

It's the people that makes this hotel GREAT! I've been visiting Iberostar Grand (now JOIA) for 14 years annually and recently semi-annually. Things have changed under JOIA and not necessarily for the better. The facility is still well maintained and the people work very hard to keep it that way....

It's the people that makes this hotel GREAT! I've been visiting Iberostar Grand (now JOIA) for 14 years annually and recently semi-annually. Things have changed under JOIA and not necessarily for the better. The facility is still well maintained and the people work very hard to keep it that way. This will be a short review this time as I've written my pros and cons on this change previously. The one thing I truly wish they would address is going back to MAKING RESERVATIONS AT SPECIALTY RESTAURANTS. Once again, we went to dinner and was unable to get into our desired restaurant at 6:30pm so had to find an alternate dinner option. This happens more often than not and really is very upsetting. Also I wish they would go back to providing STRAWS for drinks. Try drinking a pina colada or another similar drink with no straw. There's nothing lady-like about it. I've even seen people using a spoon (not provided by bar) for these kind of drinks. They say its environmental but this stinks!!! Now I can't leave a review without shout-outs to all the many people that make JOIA GREAT. I'm going to forget some but I'll get most... FRONT DESK...Barrington, Tyresha, Verona, Felicia GUEST SERVICES..Basseine, Romell, Nadika... BUTLERS...Taneil (Mgr), Alain, Christopher, Andre, Rohan, Chang, Devon, Okiene, Kadean provide service with a smile ... MGMT PROVIDE DINING EXCELLENCE...Stephen (Italian); Jerry (Buffet); Dovia, Judy...both recently promoted. They're everywhere. BARS.. Kacyan,(Mgr) Clive, Kerry, Shevaughn, Gary, DRINK HOSTESSES--BEACH AND LOBBY...Amanda, Alexia, Shaq, Trishone, Tyanna, BELLMAN..William Love STAR FRIENDS Smiley, Bubbles, (the BEST).. Adrick, Kyash, Trini,(newbies) BEACH NEEDS...Theolyn, Aniskha, Sade, Seon, Paul, Akeem. SPA..Janelle best massage ever These are just a few of the many dedicated employees that work so very hard to provide excellent service to JOIA guests. Lastly, I must apologize to those whose names I missed. Charge it to my mind and not my heart. Love you all!!!!

My husband and I traveled to Montego Bay to attend a wedding (first time in Jamaica). We stayed at the Iberostar Grand Rose Hall. From the time we arrived, received the friendliest greetings!! The staff, food, ambience, ocean views from our room and service were excellent!!!! We had the privilege...

My husband and I traveled to Montego Bay to attend a wedding (first time in Jamaica). We stayed at the Iberostar Grand Rose Hall. From the time we arrived, received the friendliest greetings!! The staff, food, ambience, ocean views from our room and service were excellent!!!! We had the privilege of having Mr. Alain and Mr. Andre assist us with their butler services during the trip! They were personable, knowledgeable, trustworthy, and made sure we were comfortable and taken care of at ALL TIMES- we wanted for nothing! Can’t wait to return!

The service was amazing. We were checked on regularly by staff. Our room was kept throughout the day and the food was great. Our butlers Alain and Andre made our experience wonderful. The buffet was my favorite option when i got hungry. Their steakhouse was an excellent option as well....

The service was amazing. We were checked on regularly by staff. Our room was kept throughout the day and the food was great. Our butlers Alain and Andre made our experience wonderful. The buffet was my favorite option when i got hungry. Their steakhouse was an excellent option as well. Their hibachi and italian was ok but worth trying.

This was our second time visiting Joia Iberostar Rose Hall! The service , the way they pay attention to detail is phenomenal! The staff did not disappoint. We were blessed to have Valentine and Christopher and the way they pay attention to detail especially in accommodations for my wife and...

This was our second time visiting Joia Iberostar Rose Hall! The service , the way they pay attention to detail is phenomenal! The staff did not disappoint. We were blessed to have Valentine and Christopher and the way they pay attention to detail especially in accommodations for my wife and I. Running bath water, decorating our room, just above and beyond the call of duty! We loved it so much we actually became members this time ! Highly recommended!!

Our room butlers Christopher and Valentine were AMAZING. It was a little shaky at the beginning but once I added their contact info into my WhatsApp everything went smoothly. We were surprised to find rose pedals and dessert in our room. Thanks for making our anniversary memorable.

I had an amazing time at the iberostar Joia in beautiful Jamaica. The service was excellent. Be sure to stop by the concierge desk and see Kadian, Tanya, Kerrisha, Kenisha and Lovely Sonkia at the front desk. Shout out to my friend in entertainment with the Rasta dreds I forgot...

I had an amazing time at the iberostar Joia in beautiful Jamaica. The service was excellent. Be sure to stop by the concierge desk and see Kadian, Tanya, Kerrisha, Kenisha and Lovely Sonkia at the front desk. Shout out to my friend in entertainment with the Rasta dreds I forgot his name. I will be back for sure. TIL next time Jamaica

Kerrisha, kadian and Tanya love the ladies awesome hospitality .Above the duty with getting me KFC🌟safa and kenisha also went above and beyond for us. Sonika found us the best room ever ill definitely be coming back to this property for future vacation. Entertainment was great especially the tall guy...

Kerrisha, kadian and Tanya love the ladies awesome hospitality .Above the duty with getting me KFC🌟safa and kenisha also went above and beyond for us. Sonika found us the best room ever ill definitely be coming back to this property for future vacation. Entertainment was great especially the tall guy with locs forgot is name.

Had an amazing time. Kerrisha and Kaddian were friendly and helpful. Always had a smile. We will definitely be back!! Tanya also did and excellent job with dinner. Teresa at the pool was very helpful. Everyone was super nice.the food was outstanding activities was great. Did the breakfast with Kerrisha...

Had an amazing time. Kerrisha and Kaddian were friendly and helpful. Always had a smile. We will definitely be back!! Tanya also did and excellent job with dinner. Teresa at the pool was very helpful. Everyone was super nice.the food was outstanding activities was great. Did the breakfast with Kerrisha where she shared with us how we can get benefits and discounts coming back to iberostar she was very informative.

We couldn’t have asked for a better getaway in beautiful Jamaica. Shellisa, Donoven, and Mellissa took great care of us on the beach. Making sure we had a spot each day, our favorite drinks, and arranged a cooking class for us! Our first vacation as club members without the kids...

We couldn’t have asked for a better getaway in beautiful Jamaica. Shellisa, Donoven, and Mellissa took great care of us on the beach. Making sure we had a spot each day, our favorite drinks, and arranged a cooking class for us! Our first vacation as club members without the kids was amazing! Also, a shout out to our butlers Cedric, Omar, Devon and Rennardo. We will soon be back and highly recommend!

Melissa, Shellisa, and Donovan out at the members beach were fabulous! Attentive and polite, always one step ahead of our requests. We couldn't have had a better experience. Also the food served by the private chef Odane was the best on the resort! We made sure not to miss a...

Melissa, Shellisa, and Donovan out at the members beach were fabulous! Attentive and polite, always one step ahead of our requests. We couldn't have had a better experience. Also the food served by the private chef Odane was the best on the resort! We made sure not to miss a lunch prepared by him!

Amazing experience with an awesome staff, especially our butlers Alain and Andre who were so helpful and professional. The girls in customer service were so helpful. Shout out to Nicola,Renee, Brenda, Jaesse, Jada, Suedeen, Natia too..

Great staff…beautiful beach. 5 restaurants to choose from. Entertainment through the day and night. Very clean. Spacious room with balconies. We were upgraded to ocean front and it was lovely. Truly an enjoyable experience. Great weather this time of year as well. Just one rain day.

Wonderful staff, very well maintained and clean everywhere. My room attendant Rose Marie was excellent and had a sweet personality too. The pool bar staff were all excellent. Our cocktail waitress, I think her name was Trishtan(sorry if I spelled it wrong) always greeted us with a big smile. Lloyd...

Wonderful staff, very well maintained and clean everywhere. My room attendant Rose Marie was excellent and had a sweet personality too. The pool bar staff were all excellent. Our cocktail waitress, I think her name was Trishtan(sorry if I spelled it wrong) always greeted us with a big smile. Lloyd at the lobby bar was friendly and good humor too. The spa was nice, but a bit pricey. The pool in the spa was extremely relaxing. The only disappointment was in the Galleon, Toscana, and lunch buffet, food was not being served hot. Our last meal at the French restaurant was the only hot meal we were served other than room service. Room service got warmer food to us. We went on the sales pitch. It was exhausting. It could have value if you have a big family, or if you like to spend a lot of your time in Jamaica and Mexico. If you like a property and go back year after year( which a lot of people do) it makes some sense. My advice, don’t sign up for first price pitched. They can peel back the onion more and get to a price that works for you! The adult only side was heavenly for us. I would return to this property.

My husband and I came to celebrate our 20th anniversary and we were not disappointed! The resort was beautiful, the food was amazing and the staff were very friendly and kind. The highlight of our trip was the lovely concierge Rogina who went above and beyond to ensure our anniversary...

My husband and I came to celebrate our 20th anniversary and we were not disappointed! The resort was beautiful, the food was amazing and the staff were very friendly and kind. The highlight of our trip was the lovely concierge Rogina who went above and beyond to ensure our anniversary trip went smoothly. We are definitely looking forward to coming back with our family later this year!

We recently took a ladies' trip to Joia Resort Montego Bay to celebrate our friend's 50th birthday, and the experience was absolutely incredible! From the moment we arrived, the service, amenities, and overall atmosphere exceeded our expectations. The staff truly went above and beyond to make us feel special. Everyone...

We recently took a ladies' trip to Joia Resort Montego Bay to celebrate our friend's 50th birthday, and the experience was absolutely incredible! From the moment we arrived, the service, amenities, and overall atmosphere exceeded our expectations. The staff truly went above and beyond to make us feel special. Everyone was so warm, welcoming, and accommodating. A special shoutout to our concierge , Safa who was simply outstanding! She was very attentive, transparent, and always one step ahead in ensuring we had everything we needed. Her hospitality made us feel like family, and we couldn’t have asked for a better experience. The entire front desk team was also fantastic! Specifically, Barrington and Sonika who were both professional, personable, and incredibly helpful throughout our stay. Thank you all a lot for everything. Tanya and Kadian was there to support and celebrate with us. They were all very kind

This is my third time visiting the Iberostar hotel and I just want to say your staff was incredible 👌. Also, me and my spouse found our self in a little difficulty and Miss Suelyn Martin went above and beyond. Therefore I want to use this medium to big up...

This is my third time visiting the Iberostar hotel and I just want to say your staff was incredible 👌. Also, me and my spouse found our self in a little difficulty and Miss Suelyn Martin went above and beyond. Therefore I want to use this medium to big up Miss Martin. Appreciate it so much.

My wife and I just returned from a week at Joia Rose hall. We had last been there in 2011. We arrived at about 3pm and our room was ready. We received a quick hassle free check in with a wonderful lady name Verona. She was so sweet and wonderful,...

My wife and I just returned from a week at Joia Rose hall. We had last been there in 2011. We arrived at about 3pm and our room was ready. We received a quick hassle free check in with a wonderful lady name Verona. She was so sweet and wonderful, she upgraded our room since we were celebrating a birthday. We ate all the ala carte restaurants, we loved them all. At the Jamaican restaurant we had a super nice waitress named Jase. She had the biggest smile and the most wonderful personality, she made our dinning experience special. Nightly entertainment was at such a high standard. The singer they had at the pool one night was amazing. All the evening entertainment at the lobby was always top notch. Bar tenders were great as well, we really had a great time with Cassandra at the pool bar. She made the best Mojitos !!! The Star Cafe coffee shop was a nice surprise. We had caramel Cappuccinos with Jamaican run cream there every evening before dinner. Our room was cleaned very well every day and the bar restocked every day. We only have 1 small suggestion, the hallways that lead to the rooms need a lot of improvement. It seemed to us like they didn't have enough airflow and it resulted in a slight musty odor. The carpet in the hallways seemed stained and needs to be changed out. But that was the only negative from our entire vacation. We highly recommend this hotel.