Haven Riviera Cancun

Special shout out to our butler Candido who had an amazing impact on the enjoyability of our stay. He checked in on us each day and really made us feel special. Not all butlers do this. And to our pool server Carlos who knew what we wanted before we even...

Special shout out to our butler Candido who had an amazing impact on the enjoyability of our stay. He checked in on us each day and really made us feel special. Not all butlers do this. And to our pool server Carlos who knew what we wanted before we even did. He was so attentive. We liked him so much that if he changed pools for a day, so did we. We had a swimout in building 7, which was amazing. We enjoyed most of the food. The sunrises and sunsets were beautiful. Everything was pretty clean. Housekeeping and turndown were reliable, we even got some towel art. As it was our anniversary, we got a sign on the door and rose petals on the bed one day. We would return.

This was our 5th year in a row , we stay about 10 days each , the property is always taken care of , lots of space , staff always makes us feel welcome , food choices are excellent ( understand the reservation system for the restaurants) , we pick...

This was our 5th year in a row , we stay about 10 days each , the property is always taken care of , lots of space , staff always makes us feel welcome , food choices are excellent ( understand the reservation system for the restaurants) , we pick the Serenity option for the water therapy options and the Serenity lounge areas, one area that needs some attention is the way chairs are saved in pool areas , people will save 6 chairs in three different pool areas , and a loyalty program for repeat guests would be great!

We had a great week at Haven Riviera this past February. Everyone is super friendly and accommodating. Food was the best we’d experienced at an all inclusive. We stayed in the Serenity area and were very pleased with our butler Nacho. He was quick to respond when notified of any...

We had a great week at Haven Riviera this past February. Everyone is super friendly and accommodating. Food was the best we’d experienced at an all inclusive. We stayed in the Serenity area and were very pleased with our butler Nacho. He was quick to respond when notified of any issue yet non intrusive otherwise. He was very congenial and approachable! We mainly stayed at the serenity pools or at a cabana by the ocean. If you want more action then go to the main pool where there is music and entertainment. My only suggestion is that the beach crew do a second rake of the beach in the late morning after the initial one which is done earlier.

The Serenity Experience is Awesome. Our Butler Denisee was Exceptional..we made all reservations with her, she handled small things (bath mat) to making our birthday celebration spectacular and personal. We will return and ask for Denisee. The breakfasts at the Serenity pool area, the romance dinner at the Italian place,...

The Serenity Experience is Awesome. Our Butler Denisee was Exceptional..we made all reservations with her, she handled small things (bath mat) to making our birthday celebration spectacular and personal. We will return and ask for Denisee. The breakfasts at the Serenity pool area, the romance dinner at the Italian place, the Michael Jackson show and Tahani dinner show were highlights. We loved the Serenity pool and the main pool...the service and entertainment. WE had a swim up pool which was fabulous. Not much ocean time because of the weeds. They did clean up the beach every day. The total facility is lovely. Enjoy!!!

The resort was very clean and welcoming. Food was good. Staff was friendly . The resort was a good size, not to big and not to small. The main pool side had music and activities all day. I like the fact that we had to dress up for dinner, no...

The resort was very clean and welcoming. Food was good. Staff was friendly . The resort was a good size, not to big and not to small. The main pool side had music and activities all day. I like the fact that we had to dress up for dinner, no one was allowed to walk in the restaurant in shorts, tank tops and open slippers for the men. After dinner they would host different shows at the lounge. Some show were very entertaining and some were ok. After the shows the lounge turned into a night club.( wish the set up of the club was more of a club then a resort club. For the most part. I had a great time

This was our 3rd trip to this resort, and being that we travel all the time and have been to multiple high-end resorts, I have to say this one is by far my favorite! Beautiful resort, great pools, comfortable rooms, and amazing food/ drinks! However, the best thing about this...

This was our 3rd trip to this resort, and being that we travel all the time and have been to multiple high-end resorts, I have to say this one is by far my favorite! Beautiful resort, great pools, comfortable rooms, and amazing food/ drinks! However, the best thing about this resort is the service. It is the best we have had at any resort, and this 3rd visit in particular has had the best service we have experienced there! Our butler was Miguel Cabrera, and he was great! He checked in on us to make sure he made our stay the best it could possibly be, and it was! We also had a Serenity swim-out which we have never had before, and it was a game-changer. Drinks and smiles were delivered right to our room's swim-out by Moises, who was AMAZING! He was not only friendly, but despite waiting on many customers remembered our orders even though they were complex ones and his genuine happiness was highly contagious. He and Miguel are true assets to this resort! My husband and I are also foodies, and the food here is the best of any all-inclusive we have visited. Our favorite is Satsu with its high quality sashimi, but even the buffet was great with made-to-order tacos & grilled calamari. We had room service a few times as well, and at many resorts the amount of time it takes to get room service is more than what is predicted, however despite the resort being at 94% capacity during our stay, our wait was always minimal. We will definitely be back! If this level of service and quality continues this will be our yearly relaxation vacation location!

From the moment we arrived to the moment we checked out, our week was amazing! Check in was so easy at the serenity lounge, which was well worth it! Adrian, our butler, made everything easy for us! Room - our ocean front swim out was wonderful. Luis kept our room...

From the moment we arrived to the moment we checked out, our week was amazing! Check in was so easy at the serenity lounge, which was well worth it! Adrian, our butler, made everything easy for us! Room - our ocean front swim out was wonderful. Luis kept our room so clean, and well stocked! The swim out and view were gorgeous! Food - We ate in every restaurant while there. Buffet was ok, typical. Luis gave us great service when we went for breakfast! Tahani breakfast was great, Arturo took great care of us there and at Mastral for lunch. We loved all the dinner restaurants, italian being our least favorite but it was ok. The service in all of them was exceptional! The fish and pork tacos at Vistas were delicious for lunch. There is a made-to-order taco stand at the pool at lunch, that man works so so hard and everything was wonderful!! We loved that! Dinner and show at Tahani was delicious and a fun experience. Bars - Adrian at the lobby bar was amazing! The day and night bartenders at Docks were great too!! The male/female duo at night were a great team! Paloma is a rockstar on the beach! And Ernesto took great care of us when we hung out at our swim out pool Property - the grounds were kept so clean and were beautiful. The beach is quiet, relaxing and beautiful. We preferred the quiet round pool, it was refreshing we the others were quite warm. The service everywhere was top notch, everyone was so friendly, helpful and kind! We would definitely recommend this resort and would love to come back!

Had a great week at Haven! Newer resort so the rooms are more updated. I love that it's a non-smoking resort, with the exception of a couple of little smoking corners. Nice not to have smoke by the pool. We didn't do the Serenity upgrade but not sure we missed...

Had a great week at Haven! Newer resort so the rooms are more updated. I love that it's a non-smoking resort, with the exception of a couple of little smoking corners. Nice not to have smoke by the pool. We didn't do the Serenity upgrade but not sure we missed anything. Enjoyed the food other than one dish... overall excellent food. Great gym facilities. Long 3.5km driveway w sidewalk if you like to run in the am. Also really liked the paddle board fitness at the pool. I found the staff overall to be very friendly, and guests too. Everyone seemed happy!! Great Cafe for a morning coffee... loved the smile but didn't catch the name of our morning barista. He was awesome, and a great latté! Special shout out to Sam the server at the Quiet Pool, as well as all the friendly bar staff at the Quiet Pool, and especially Maria at the lobby bar and Sahel, pool concierge, who was just super friendly, helpful and a treat to get to know! Thanks for a great week...and the weather was amazing. No complaints!

We had a beautiful top floor room in Building 4. Our “butler” was Gabriela. We’ve been all over the world and I must say “Gabby” was the most attentive and responsive we’ve ever witnessed. The resort is clean and relaxing with just enough fun to make it memorable. My 2...

We had a beautiful top floor room in Building 4. Our “butler” was Gabriela. We’ve been all over the world and I must say “Gabby” was the most attentive and responsive we’ve ever witnessed. The resort is clean and relaxing with just enough fun to make it memorable. My 2 cents would be to have the management address the music played at the main pool. The morning hours are ok but at 11am the DJ comes on and played very bland and boring pool music. If they simply played a better mix of less morbid music, I’m sure that the people we saw just hanging out, would engage a lot more. The food is OK. Not bad but not the best. The Italian food is definitely not good. It’s very bland and absolutely not authentic in any way. The Antipasto was simply sad. Grounds are very well kept. All in all it’s a nice place to visit and we would consider returning.

The Haven Riviera resort is a very comfortable place to come instead. Great service The food without standing and the staff was very friendly and attentive to your needs. The Mexican steakhouse was a real treat the manager Jonathan was very attentive to his customers our way to Russell was...

The Haven Riviera resort is a very comfortable place to come instead. Great service The food without standing and the staff was very friendly and attentive to your needs. The Mexican steakhouse was a real treat the manager Jonathan was very attentive to his customers our way to Russell was very friendly and gave us great service. The chef Santos was an excellent cook and our host Heber was the best. Great experience all around. Well worth the stay at the resort.

There is really nothing to complain about, the staff, the rooms, the food, pools, daytime entertainment, all great. We only stayed week, but I would comeback to this resort again. Our room was perfect location in between the quiet pool and main party pool. I participated in water aerobics, and...

There is really nothing to complain about, the staff, the rooms, the food, pools, daytime entertainment, all great. We only stayed week, but I would comeback to this resort again. Our room was perfect location in between the quiet pool and main party pool. I participated in water aerobics, and it was fun. Had best intentions to do yoga but walked beach everyday, you can walk towards the moon place and its great walk as they clean up all the seaweed daily at about 7 am till 10. I can’t say enough about staff at hotel very friendly , always a Hola for you no matter how busy it was. I did enquire about using the serenity club services just for day to see if I would use that service next time but apparently you have to totally upgrade room, I would like that option, as I found our room and all amenity’s and service excellent. Many people we met were at the quiet pool were serenity people and they preferred the quiet pool to the one on their side? Some even said that this was first time using serenity as repeat guest and other than the butler they wouldn’t do serenity again as they didn’t see much difference? (Other than price and higher tipping)My favourite el a rate was the Italian restaurant, so easy to book using app. But the buffet was delicious too. Thanks again to all wonderful staff right from the check in to check out!

This resort is beautiful, clean and very comfortable. Close to the beach, plenty of restaurants, bars and pools. I would recommend you stay with the serenity package. Get a view of the beach with a swim out pool. It is worth the extra money. They have nighttime entertainment. You never...

This resort is beautiful, clean and very comfortable. Close to the beach, plenty of restaurants, bars and pools. I would recommend you stay with the serenity package. Get a view of the beach with a swim out pool. It is worth the extra money. They have nighttime entertainment. You never need to leave the resort.

My husband and I had a great time. The staff were all so wonderful! We stayed in the serenity club with beautiful ocean views. A few of our favorite staff were Humberto (our butler), Carlos (at the serenity club pool), and Adrian (at the lobby bar). They were EXCELLENT and...

My husband and I had a great time. The staff were all so wonderful! We stayed in the serenity club with beautiful ocean views. A few of our favorite staff were Humberto (our butler), Carlos (at the serenity club pool), and Adrian (at the lobby bar). They were EXCELLENT and made our trip even more fun!

Everything about the hotel is excellent! Fantastic daily events calendar with something for everyone. A lot of effort goes in from the staff. Big shout out to Pepe and Cristina! There are a great selection of restaurants. The food selection and service in the buffet restaurant is fantastic and should...

Everything about the hotel is excellent! Fantastic daily events calendar with something for everyone. A lot of effort goes in from the staff. Big shout out to Pepe and Cristina! There are a great selection of restaurants. The food selection and service in the buffet restaurant is fantastic and should not be overlooked. My favourite of the restaurants is Olios, it is the best place I have ever eaten! The staff are very talented. Rafael was our waiter. He was so enthusiastic and knowledgeable about the food he was serving and gave great suggestions to get the best from the meal. I loved that Rafeal took the time to explain what was on the plate. The food was a taste sensation, worthy of a michelin star. Big shout out to the chef Nory!

Haven always delivers with the dream vacation! We traveled with another couple for my wife's birthday and everything was PERFECT! Our butler, Adrian, made all of my requests come to life, and delivered over the top results every time! From our room requests for pillows or aromatherapy to specific surprises...

Haven always delivers with the dream vacation! We traveled with another couple for my wife's birthday and everything was PERFECT! Our butler, Adrian, made all of my requests come to life, and delivered over the top results every time! From our room requests for pillows or aromatherapy to specific surprises for my wife's birthday, Adrian was eager to help, and always with a smile. We would recommend Adrian to anyone visiting Haven! Caesar and Levi hosted us for my wife's bday in the Balinese Cabana's that we had Adrian set up for us. We had everything from sushi to T-Bone steaks, even birthday cake while the DJ played 50's In Da Club. The personalization from the entire Serenity Club team was superb, would also recommend every time. The entire facility is spectacular and so clean, the pools are amazing, the rooms are impeccable, the restaurants all delivered as expected, the buffet isn't your standard buffet, certainly way above par for a buffet, there spa services are exactly what you want, need and expect. There simply isn't anything I can find as a downside to this resort. We hope you enjoy it as much as we do, we'll certainly be back!

We visited the Haven in early November 2024. This resort provided a great escape for us to get away as a couple and enjoy time together. We had an oceanfront swim out, which we would highly recommend if you enjoy some quiet time relaxing in the pool or our own...

We visited the Haven in early November 2024. This resort provided a great escape for us to get away as a couple and enjoy time together. We had an oceanfront swim out, which we would highly recommend if you enjoy some quiet time relaxing in the pool or our own patio while the pool bartenders bring drinks right to you! The three pools provide different experiences from the relaxed serenity pool to a livelier main pool. While there is never a wild party atmosphere, there is still life around the main pool. Shoutouts to Nacho, our butler who made the trip special and memorable. Levi and Carlos from the pool bars. Christian, a server from Olios.

Most of what we read in these reviews before going rang true. The good: The pools are beautiful and having the option to go to the "quieter pool," was nice. The staff: We encountered only the nicest, and everyone was always willing to help The room: great! Bed was very...

Most of what we read in these reviews before going rang true. The good: The pools are beautiful and having the option to go to the "quieter pool," was nice. The staff: We encountered only the nicest, and everyone was always willing to help The room: great! Bed was very comfy. Rooms were updated. Mini bar was a nice plus What we wished was different: The beach is beautiful and quiet to sit on, however there is a significant amount of seaweed, and it goes on for many miles, within that seaweed is unfortunately trash. The food- Though there were many options in the buffet, nothing was outstanding and pretty similar to any budget all inclusive ive been to in cancun. But nothing was BAD, everything seemed fresh and prepared well. Would we go back? Maybe. I really, really like a nice beach, would prioritize that next time.

Unbelievable stay. Spent our honeymoon here and it did not disappoint. Rooms were absolutely beautiful and the Service was excellent. Entertainment was good throughout and the facilities were fantastic Breakfast in the morning was 10/10. The poolside snacks were also very tasty. Evening food was also great (particularly the Mexican)...

Unbelievable stay. Spent our honeymoon here and it did not disappoint. Rooms were absolutely beautiful and the Service was excellent. Entertainment was good throughout and the facilities were fantastic Breakfast in the morning was 10/10. The poolside snacks were also very tasty. Evening food was also great (particularly the Mexican) Italian prob the one to avoid. All round though a fantastic stay. 5 star

Forth time and we will go back again next year. We go to the areas north and south of Cancun three times a winter Dec, Feb, and mid April. We ahve a rotation of the resorts that we like. We really like Haven and can't sat enough about it, close...

Forth time and we will go back again next year. We go to the areas north and south of Cancun three times a winter Dec, Feb, and mid April. We ahve a rotation of the resorts that we like. We really like Haven and can't sat enough about it, close to the airport, reasonable in price, great ratings and inprovements year to year. Ex, Brand new lobby bar, music and ghames at the pool. improvement to the liquers, to the food. They will try to take care of everything you request. Now to the people, evryone there works very very hard, But I deffinitly want to recognioze to men. Cesar and Alfredo to two men are not onlyn tireless and talented workers, but they are a credit to the resort. Finally, these tow guy's have become our friends. What more can you ask for?

The staff were very attentive and probably the best service we have received at an all inclusive resort. We loved the room and the view of the water. We used the app to book our dinners which was easy and without having to wait in line. Any issues we had...

The staff were very attentive and probably the best service we have received at an all inclusive resort. We loved the room and the view of the water. We used the app to book our dinners which was easy and without having to wait in line. Any issues we had were taken care of promptly. The staff here really make sure you don't need anything and that you are happy. Loved the main pool and preferred this one over the large round pool. Beach was ok but we dont care for the beach so that wasn't important to us. We would recommend this hotel for your next stay its definitly a 5 out of 5.

We are currently staying at Haven Riviera Cancun, booked for 2 weeks through TUI as life has been extremely stressful for the last couple of years and we really needed a relaxing break. We were so looking forward to unwinding and decided to splash out on this holiday which was...

We are currently staying at Haven Riviera Cancun, booked for 2 weeks through TUI as life has been extremely stressful for the last couple of years and we really needed a relaxing break. We were so looking forward to unwinding and decided to splash out on this holiday which was not cheap. All the reviews seemed great which has us perplexed as it has not been our experience so far. Unfortunately all the inconveniences of this hotel have just added to the stress rather than alleviating it. When you pay thousands for a 5* star hotel you expect it to just work, to be clean, easy and relaxing with decent food. This hotel is not that. Pros: the staff are very friendly and willing to help. The bed is very comfortable and huge! Elsy did a good job of cleaning our room and leaving us little towel animals with a friendly note. The rooms have a few cool features like the Bluetooth sound system in the bathroom, and hatch for dirty dishes that staff can access from outside. The hotel had lactose free milk. Cons: the milk is the extent of the lactose free options as far as we can tell. Meals are stressful as half the time what is written on the menu and ordered is not what is produced, so there’s constant fear that I’ll inadvertently poison myself with lactose. For such a common problem, it baffles me how badly it is catered for. The majority of the food is unbelievably bland, mass catering type of food. Considering you have to book each restaurant for dinner because they have limited capacity, I’d have thought more care would be taken over each dish. Maybe the chefs need more training. If you want salt and pepper you have to ask for it, it is not supplied on the tables. You do tend to packets of it with room service though. Having lived in Southern California and eaten authentic, fresh Mexican cooking that was full of flavour, this experience of Mexico is so extremely disappointing. This hotel could be anywhere in the world. We’ve tried all the restaurants, snack bars and room service available to regular guests except for the Mediterranean one, which is tonight. Expectations are low, we have been disappointed by all so far. We are not sure what, but something my boyfriend ate has given him an upset stomach for days. We’ve been really careful not to drink the water. I suspect it was the buffet. Lukewarm food is a breeding ground for bacteria. The cocktails are very average, except for the mojito which has been good - you can barely taste the alcohol but it’s refreshing in the hot sun. The drinks are served in tired looking plastic glasses. I understand the need for plastic at the pool, but not in the bars in the main hotel. When they start to look dirty and scratched, get some new ones. It’s supposed to be a 5* resort. In the new 24 hour bar, there was one barman and that was it. No one was clearing the tables so guests were having to do it so they could sit down. The empty glasses were piling up on the bar. I don’t know if that is always how it is, or just our experience when we went there. The rooms are tired and need looking after better. Quite a few areas of damage, cupboard doors that do not stay shut etc.. Multiple lights in our room do not work, we reported it and were told they would come and fix it at 7:30pm while we were out at dinner. No evidence anyone ever showed up as they still don’t work. The room is quite dark. The outside bench and jacuzzi on the balcony are a bit dirty, we keep finding black hairs everywhere, including in the drawers in the wardrobe. The jacuzzi tap is absolutely covered in limescale (as is the rain shower in the bathroom) and green patina. Again, not 5* worthy. Get a new tap. Despite the policy disallowing it, pool beds are reserved with towels early in the morning. We had a lie in one day (got to the quiet pool at 10:30am) and could not find any beds anywhere - half of them were empty, but people had put towels on them and then left. One morning we watched some people reserve seats by the pool and then go to lie down on the beach beds! People are taking 2-3 pool towels each, which meant that multiple mornings there have been no towels available at the quiet pool. We waited over an hour one morning (us and other guests), we were told multiple times the towel stations would be refilled in 10 mins. My boyfriend eventually went for a walk to the other ‘party’ pool and got some towels from there. You can’t really lie on the beds without towels as they have bird poo on them. I doubt this towel hogging is a new issue, so either they need more towels available or more staff to keep the towel stations filled. We’re staying in building 2, and the stench outside the rooms and in the walkways up to the main hotel is honestly revolting. A permanent smell of eggs/stagnant water/drains. The smell sometimes comes through the drains in the shower too making the bathroom smell, although not nearly as strongly as outside the rooms. The room service is quite quick and it’s great that it’s available 24 hours, all included, but it can be extremely random. This morning we ordered breakfast for two people with coffee, which turned up with one plate, one set of cutlery, no sugar for coffee (it hadn’t been replenished on the room tray either) and a tall glass of milk rather than a pouring jug, so impossible to pour without it going everywhere. I’m afraid this was the last straw for an extremely overwhelmed and tired person who just wanted some breakfast, and I simply burst into tears. Not the effect I was hoping a 5* luxury resort was going to have on my stress levels!! At this point we’d quite like to go home but we have 9 more days here. We’d like to explore outside the resort and find some decent food but having paid so much for all inclusive the thought of spending yet more is not an attractive one! We will be doing some excursions but have been told not to book until Tuesday because of the weather. Hopefully the holiday will improve somewhat in the next week when we can get out and explore but we aren’t holding our breath. We won’t be coming back here and wouldn’t recommend it unfortunately.

Just come back from an amazing 10 day stay at Haven Riviera in Cancun! We didn't have Serenity and had the most basic room type (Junior Suite with Garden view) but still had an amazing experience and don't feel we missed out by not upgrading to Serenity. The room was...

Just come back from an amazing 10 day stay at Haven Riviera in Cancun! We didn't have Serenity and had the most basic room type (Junior Suite with Garden view) but still had an amazing experience and don't feel we missed out by not upgrading to Serenity. The room was lovely, very spacious with a very large American super king bed, very spacious bathroom and shower also. There are two pools you can choose from, the main rectangle pool and the circle pool. The main pool is quite loud and they have loud music playing with a DJ until about 5:30pm, and they have events on such as foam party etc, however this wasn't really our scene, so we mostly preferred to be by the more quiet circle pool. But its good you have the option to choose from two pools as this caters for different preferences. The beach has lovely white soft sand, however the sea itself was quite seaweedy, but this didn't really bother us, there is a tractor cleaning it up every morning. Was nice to go for a walk along the beach, the hotel has about a 1km stretch of beach you can walk down. We went in March and we were pretty lucky with the weather, out of our 10 days we only had 1 day where it rained and one afternoon where it was overcast, the rest of the time it was very hot and sunny! Food was great, we ate at the Breakfast buffet Flavours every morning, which had so many options! We would always get there for 7am just as it opened so I'm not sure the experience you would have if you went later, sometimes there did seem to be a long queue for omelette station etc. Lunchtime we also mainly ate at the buffet which was also great. And for dinner we mostly ate at the restaurants, booking a table was easy on the website and there were always tables left, the Asian Satsu was probably our favourite. Being from the UK ourselves, we don't have so much of a culture of tipping, we did notice a lot of the American guests tipping a lot, and some of the staff seem expectant of it. We didn't really tip ourselves as we hadn't brought any cash, but you can notice some of the staff working extra hard for a tip (not that this is a bad thing) however we did have one Taxi driver ask us for a tip when he dropped us back at the hotel, which we thought was a bit rude. We did get woken up most nights at least once by loud guests walking back to their room and shouting to each other (sometimes at 3am!), but our room was located in a corridor on a lower level with probably more foot traffic, might be an idea to ask for a quieter room on a higher level if this bothers you. Excursion wise we booked a trip to Xplor park, which was a lot of fun, would definitely recommend if you like adventure! And we also did a snorkelling trip where we saw a couple of turtles and a sting ray! Overall a great stay and I would definitely come back here!

We chose Haven Riviera Cancun based on TripAdvisor reviews and YouTube videos, but unfortunately, our experience was quite different from what we expected. Food & Dining One of the biggest disappointments was the food. The breakfast options were exactly the same every day during our five-day stay, with no variety....

We chose Haven Riviera Cancun based on TripAdvisor reviews and YouTube videos, but unfortunately, our experience was quite different from what we expected. Food & Dining One of the biggest disappointments was the food. The breakfast options were exactly the same every day during our five-day stay, with no variety. The resort has five restaurants, but none of them lived up to expectations in terms of quality or flavor. For a place that markets itself as luxury, the dining experience was far from it. Beach & Resort Maintenance The beach was full of seaweed, and unlike other resorts that make an effort to clean it up, it felt like little to no care was taken to maintain the shoreline. This made it nearly impossible to enjoy the beach, which was one of the reasons we chose this resort. Adult-Only Concept & Entertainment Haven Riviera Cancun is advertised as an adults-only resort, but there was little to no entertainment designed for adults. We expected fun activities like foam parties or beach parties, but there was nothing of the sort. Instead, one of the main entertainment options at night was… a giant Jenga game. There were over 200 people, and they thought a single oversized Jenga set would keep everyone entertained. It was laughable and completely out of touch with what guests would expect from a luxury resort. The morning activities also felt outdated and uninspired, adding to the lackluster experience. After sunset, there was nothing to do. Staying at a 5-star resort usually means access to a variety of entertainment, but our experience was completely different. The resort failed to provide an engaging or lively atmosphere in the evenings. Service & Hospitality A true 5-star resort is defined by its service, and unfortunately, Haven Riviera Cancun fell short. The butler service, which is supposed to be a luxury perk, did not meet the standard of high-end hospitality. There was no sense of personalized service or attention to detail. Final Thoughts Haven Riviera Cancun markets itself as a 5-star, adults-only luxury resort, but based on our experience, it did not deliver. The food was repetitive and underwhelming, the beach was poorly maintained, and the entertainment was disappointing. If you are looking for a true luxury, adults-only experience, this may not be the best choice.

We have been travelling to the Riviera Maya for over 20 years and have experienced all sorts of accommodations, from small, independently owned hotels to the largest luxury resorts. Nowadays, being "older", retired and able to do it as we love the area, we travel there 4 or 5 times...

We have been travelling to the Riviera Maya for over 20 years and have experienced all sorts of accommodations, from small, independently owned hotels to the largest luxury resorts. Nowadays, being "older", retired and able to do it as we love the area, we travel there 4 or 5 times a year. We thoroughly enjoyed our stay at Haven (first visit) and had a Serenity Club Master Suite Oceanfront - one of the nicest suites we've experienced and we've stayed at most of the Secrets, Excellence, Joia, Atelier - to mention a few. 1200 sq ft of modern, comfortable accommodations and a wonderful view, comprising of a living area, separated from a bedroom with two sliding doors (both areas having glass patio doors to the 32ft long balcony which had a table and 4 chairs, a daybed and jacuzzi), a very large bathroom with double sinks, vanity table, two closets and a huge double headed rainfall shower with seating ledge and a view past the bedroom to the sea beyond via the shower glass, plus a soaking tub in the middle of the floor. We enjoyed most meals (as at any resort, there's always something that isn't quite to our taste or comes cold!), with the breakfast buffet offering a large variety of options, both hot and cold. For lunch a couple times went to the buffet and had a nibble, and they appeared to have a very good selection (including a huge cold seafood option with shrimp, oysters, mussels). We also visited Vistas, which had a wonderful view overlooking the pool and sea. Had the crispy, shrimp mango salad twice and it was very good. For dinner we (we were there four nights), we enjoyed three a la cartes and the Tahani dinner/show as we were Serenity Club and it was included. We had late morning coffee each day from the coffee shop in the lobby, which also offers a selection of pastries and later on, sandwiches. Check-in and check-out took place in the Serenity Club, which also has a lounge area with a small selection of help yourself booze and wine and a serviced bar area. This bar seemed to have the "better" liquor, but still no single malt Scotch which was disappointing for my husband or 1921 Tequilla Cream, disappointing for me! LOLOL (most other "luxury adult all-inclusives" have it). They have an entertainment schedule day and night, with live music and DJs at the "activity" pool and as our room balcony overlooked this pool (suite 4310 - avoid it if you are looking for complete peace and quiet!), we enjoyed sitting on our balcony late afternoon listening to it (and all the "shenanigans" in the pool at other times of the day! LOLOL They have other evening activities, but no "shows" as such, like some other resorts. We spent time at the lobby bar and Mixology bar (very small, with limited hours and not much seating) and met some very nice people. We do not sit at a pool, beach only and as such, that's basically our only "con" at this resort and would prevent us from returning; there is not much seating at the beach with shade and some of it is not attractive - think old, sunken mattress bali bed type and not many of them either - the "towel game" was in full on mode at 6.30am!; a couple of umbrellas, some bali-beds with sheer curtains (I think for certain room categories; didn't enquire as they provide next to no shade); unpadded loungers that you could pull up under the palm trees!! For some of us with skin cancer concerns, not a good situation! The resort needs to build palapas, and lots of them, considering the length of the stretch of beach that the guests can use. The water is very murky in this area of the coast at all resorts all year and tends to get a lot of sargassum in season, but the sand is still lovely, soft and white. Kudos to our butler Carlos, who we communicated with via WhatsApp. Always checking on us, helping with maintenance issues, housekeeping times, making our dinner reservations and generally being super efficient and nice. All the staff we interacted with at restaurants, bars, housekeeping etc. were very efficient and nice and did a good job. If they were to improve the options and number of shaded seating areas on the beach, we would have no hesitation in returning or recommending Haven - otherwise, it's a no-go for us, unfortunately.

My partner and I had a 10 night stay at Haven Riviera mid March 2025. The stay was almost flawless from the entertainment, facilities, room cleanliness & supplies, food and service being very good! I can’t remember many names, however Levi went above and beyond, delivered excellent service and made...

My partner and I had a 10 night stay at Haven Riviera mid March 2025. The stay was almost flawless from the entertainment, facilities, room cleanliness & supplies, food and service being very good! I can’t remember many names, however Levi went above and beyond, delivered excellent service and made us feel very comfortable. He is definitely a standout employee of Haven! The only areas for improvement would be the beach having lots of seaweed, so we didn’t use it, some of the meat in the buffet being a bit dry, the gym equipment - not all working which was a bit annoying when it was busy in the morning. Tips - bring mosquito spray and painkillers (shop is expensive). If you prefer a quieter Holiday, request a room round the circular pool, which is where we were (further away from the entertainment). Overall, we really enjoyed our trip and look forward to coming back in a few years!

Every single employee was wonderful. They did everything to make sure you were happy. We went to celebrate a birthday and wedding anniversary yesterday. They helped us celebrate both. At night I looked forward to getting In the bed as it was comfortable and the sheets smelled wonderful. The food...

Every single employee was wonderful. They did everything to make sure you were happy. We went to celebrate a birthday and wedding anniversary yesterday. They helped us celebrate both. At night I looked forward to getting In the bed as it was comfortable and the sheets smelled wonderful. The food at the various restaurants was delicious. Highly recommended. Best gift I ever gave myself.

As most people are aware, we had a very traumatic and hideous experience on our Christmas holiday in Mexico at Haven Riviera Cancun. I want to publicly make as many people aware of how appalling both the resort and TUI have been and what they feel is an acceptable resolution...

As most people are aware, we had a very traumatic and hideous experience on our Christmas holiday in Mexico at Haven Riviera Cancun. I want to publicly make as many people aware of how appalling both the resort and TUI have been and what they feel is an acceptable resolution to our experience. On Christmas Day, my husband was attacked by 2 people on the beach over not wanting to play a game of volleyball! After an attempt to walk away from the situation after already being punched in the face by 1 of the men, he then got jumped by both and repeatedly kicked and punched. He managed to get up with the help of 2 other guests, and yes, he did throw a punch back, and I believe in a matter of self-defence. This all happened whilst 3 security men stood on the top section looking down on the beach, clapping and cheering at the situation. Both parties were then asked to sign a warning for fighting, which we re wrote as their disclaimer stated violence toward staff, which was clearly not the case. Around 15 minutes after this, a member of staff came to the couple’s room who was also on our booking (not ours) and told us we had 1 hour to pack our stuff and leave. I proceeded to reception to speak to the manager, where she repeatedly told me to call my provider (TUI), but as time went on, she told me I then had 15 minutes to pack our stuff and go, otherwise, a member of staff will come to our room and remove our belongings. I left packed both mine and my husband’s stuff. At not one point did the hotel follow protocols and give us a written explanation of why we’re being asked to leave or even who was being asked to leave or even in writing who was being asked to leave. As you can imagine, both being told to pack our belongings, we were under the impression we were both being kicked out. Tui called the hotel and asked what the situation was. The hotel told Tui 2 parties were removed for fighting. Tui classed this as breaking protocol and we were left to sort things ourselves. Not at one point was the situation investigated. We were never sat down and spoke to about what happened. Viewing CCTV was refused, so was contacting the police. We were left a 10-hour flight away from home on Christmas Day after spending a lot of money on this luckily trip away. We packed our stuff and were told by a member of staff where to stay as we were currently in a safe gated community and we didn’t have a clue where was safe! We booked a taxi and were waiting to leave to which the manager of the hotel THEN decided to ask questions if I was hurt during it all and then proceeded to inform me I didn’t have to leave it was just my husband. I was never going to stay in a hotel so far from home on my own and allow my husband to also leave on his own around Christmas. I can’t believe that was even expected! An hour later Tui contacted me by email to state my husband was then put on a flight ban! So mass panic of how the hell we were getting home! We then had to pay £1500 for flights home which took 26 hours 2 connections later and landing in a completely different airport than what we booked our 3 days in Mexico had now cost us £10,000. Since the trip the hotel has come to a resolution with us offering a 9-day refund for 2 PEOPLE Stating we were wrongfully removed and investigation was not done in regards to the situation. The refund had to be issued by Tui. Tui is refusing to refund for the second person as they are stating my holiday was not cancelled and I couldn’t have stayed on my own !! The hotel to start with has stood by us and their decision to refund the full amount for 2 people however Tui still is refusing. We have now been let down and ignored by the hotel waiting 3 weeks and numerous phone calls for a reply. Protocols were not followed by the hotel or TUI, both stating a full investigation is to be done. I am disgusted that TUI stand by and expect a woman to stay on a long-haul holiday on her own after being scared the life out of her by other guests and a lack of security and safety within the hotel. I will never ever return to any Haven Hotels and I will never spend a single penny with TUI again. I’m lucky enough to work with the public that I will be urging everyone to also not go through TUI. We are going to continue to push to take this further. I just wanted to warn people as I don’t wish you to have the same experience as we did and we were let down by a company you used to feel safe and supported by when on holiday.

We just returned today from 10 days at Haven! This was our first time here and my husband and I were very impressed with the service, amenities, rooms, grounds and service! We opted for the Serenity Club Ocean front room and it was absolute heaven! The resort is extremely quiet...

We just returned today from 10 days at Haven! This was our first time here and my husband and I were very impressed with the service, amenities, rooms, grounds and service! We opted for the Serenity Club Ocean front room and it was absolute heaven! The resort is extremely quiet and we were so appreciative of this! We were not looking for a party resort, we wanted somewhere we could completely relax, unwind and decompress. The Serenity upgrade is 100% worth it for the additional amenities you receive. The serenity club pool was our absolute favourite! 10/10!! Based on our experience, if you’re getting the Serenity upgrade for the Butler service, don’t bother! We saw our Butler on the first night, he made our first couple of dinner reservations and that was it! We met with him in the middle of our stay as we were hoping he could help us plan some special events to celebrate our anniversary. We wanted to have a more elevated dinner experience, understanding that there could be an additional cost, we didn’t care, we just wanted to do something special. We also requested that he book us massages at the spa on the morning of our anniversary. My husband tipped him for his time to arrange this. Fast forward to the day before our anniversary and there was nothing booked! No massages and no dinner reservations! I ended up booking our own massages from the gentleman that goes around by the serenity pool that signs people up for Spa Treatments. I ended up making our own Dinner Reservation myself on the App. We really never heard from our butler again. Other couples we spoke with at the resort raved about their butlers and the service they received, so I think it’s just the luck of the draw on if you get a good butler or not. There was amazing Staff Members that completely stood out and absolutely made the trip exceptional for us! #1 on our list of exceptional staff members that need to be acknowledged is Samuel!!! Samuel was our pool side waiter at the serenity pool for most of our stay. His service level was exceptional. One of the first days we were staying there he asked us, just making small talk, if we were celebrating any special occasions while we were staying there. We told him about our anniversary, and didn’t think anything of it. Well, if this man didn’t just knock our socks off!! The day before our anniversary, HE REMEMBERED our anniversary was the next day and asked us what big plans we had! We said, we had made reservations at the Steak House, and he asked if anything else had been planned or arranged for us. We really aren’t complainers… not our vibe, so we just mentioned that we had tried to plan something a little more elaborate but never heard back from our Butler on any of the plans we talked about, so we just made our own plans. He was so disappointed to hear this. He said his friend is the chef at the Steak House, and he added us on WhatsApp. The next day, he messaged us on WhatsApp to wish us a Happy Anniversary, and then asked for our room number. When we arrived at the Steak House, we received a special table, champagne, and the waiter informed us that the chef was creating a special meal for us to celebrate our anniversary! We were absolutely wined and dined!! The chef even came out at the end of the meal to take a picture with us!! We were blown away by the care that Samuel took to arrange all of this for us, when it was most certainly NOT HIS JOB!! I hope when we return here next time, Samuel is a butler and we are able to request him! Adrian, the bartender at the Limes Bar, was exceptional too. We went there for a pre-dinner drink and asked him if he knew if they would be able to play the Edmonton Oilers game there for us that night, and when we returned after our dinner, he already had it set up and playing on one of the TV’s for us! He was a rock star!! The food was good! Satsu and the Steak House were by far the best! Vistas was our absolute favourite for breakfast!! You cannot beat that view! We splurged on 2, 90 minute massages at the spa for our anniversary as well! The Spa was beautiful and we had amazing massages from Laura and Mary! Definitely can’t wait to go back! Loved the resort and loved our time there!

Staying at Haven was an absolute dream for my husband and I! The resort is 10 out of 10 luxury and perfectly sized to get around and explore on your own. We found he all-inclusive food to be hit or miss. However, all of the paid experience food we opted...

Staying at Haven was an absolute dream for my husband and I! The resort is 10 out of 10 luxury and perfectly sized to get around and explore on your own. We found he all-inclusive food to be hit or miss. However, all of the paid experience food we opted into was absolutely delicious! First of all, THE ROOM!!! We did the private swim-up and it was SO DREAMY! Nicest room I’ve ever stayed in by far. It was the staff that really set the experience over the top for us. We went for my 30th birthday and Sinuhe really threw out all the stops to make the day and our entire trip special. It was our first all inclusive and he was the kindest, most professional and fun guide ever! Maria was a true stand out at Limes bar. She had the kindest energy and made the BEST cocktails! We just gave her an idea of what we liked left it up to her imagination and she nailed them every time. She taught us Spanish and insisted we stay until sunset to get the perfect photo and she was correct. We were so sad we found her on the last night because she was just so lovely! Moises was ON IT with the poolside drinks. I’m not sure if we ever saw this man without a smile on his face. He was so kind and great at his job! Janet hosted a fun and easy cooking class! Will definitely be making ceviche at home now! Honestly all of the staff were so fun, kind, and accommodating. We miss this place so much already!

TL;DR: We had an amazing all-inclusive experience celebrating two birthdays with another couple. The rooms were comfy, the food was great (and varied if you’re up for trying new things), and the entertainment was top-notch. But the biggest standout was the staff—especially Julian and Sahel—who went above and beyond to...

TL;DR: We had an amazing all-inclusive experience celebrating two birthdays with another couple. The rooms were comfy, the food was great (and varied if you’re up for trying new things), and the entertainment was top-notch. But the biggest standout was the staff—especially Julian and Sahel—who went above and beyond to make our birthdays feel truly special. Minor quirks (like inconsistent access to rosé or ginger ale) didn’t impact the overall vibe. If you’re open to exploring, having fun, and interacting with staff, you’ll have the best time. The Detailed Story: We recently stayed at Haven Riviera Cancun with another couple to celebrate two birthdays—his 50th and my wife’s—and we couldn't have picked a better place. We’d emailed ahead to let the resort know, but said we’d sort out any extras once we arrived. The only thing we asked for in advance was a reservation at Tahani for the Sunday before their birthdays (more on that later). Rooms & Resort Vibe Both couples stayed in garden view rooms, which were spacious and comfortable. When we first walked in, the air felt a bit humid (to be expected with 80%+ humidity outside), but that settled quickly once the air con had been running for a few minutes. Our room overlooked the quieter circular pool, with the entry side facing a new hotel construction site. Yes, you could hear some light construction during the day—but it wasn’t intrusive and didn’t detract from our enjoyment. The tiles outside the rooms are polished, not matte, so when it rained, they could be slippery. But staff were great about warning everyone, and unless you’re running around like a tipsy fool, you’ll be fine. We also noticed some ongoing maintenance work around the resort, but it was just that—maintenance to keep everything in tip-top shape, and it was never a nuisance. We spent most of our time at the round pool, which was peaceful and perfect for sunbathing, reading, and relaxing without loud music. Food & Dining: We tried all the non-Serenity restaurants and really enjoyed the food. Flavors buffet had the same setup each morning, but the variety was great. You could eat something completely different every day if you were up for trying new combinations—pancakes and eggs one day, tacos the next, and plenty of fresh fruit, pastries, and local specialties. Agua Bendita was a standout for us—we went multiple times. Great steaks, attentive service, and a moment I’ll never forget when I underestimated a habanero and turned purple (according to our friends). Totally worth it. Mistral for quick bites, especially ceviche for the wife and location right near our favorite pool was a multiple time a day treat. Vora Mar was another hit—we visited three times and tried a different dish each time, all of which were delicious. The self-serve salad bar felt a bit odd at first, but we ended up loving the flexibility it offered. Entertainment & Live Music The entertainment team deserves a huge shoutout. We caught the Burlesque show, which was a lot of fun—the dancers were clearly dedicated and well-rehearsed. The Michael Jackson night was a real highlight. The performer channeling MJ absolutely nailed it; his energy, moves, and stage presence were phenomenal. We were too tired to join in on the Bingo Dance Party (still kind of wondering what that even is!) and Vegas Night also looked like a blast from afar—but again, our energy levels had other plans. Throughout the week we also enjoyed several random live acts around the resort. At Decks bar, a duo who called themselves the Short Haired Sisters (which probably sounds cooler in Spanish!) had great energy and harmonies. And the two guys playing acoustic guitar in the lobby as we were waiting for our taxi to go to the airport were fantastic. Whether planned or spontaneous, the entertainment always added something special to the vibe. Staff That Made the Trip Unforgettable Everyone we interacted with was friendly, welcoming, and clearly committed to making our stay enjoyable—but a few people really stood out: Julian – The Birthday MVP Julian was an absolute legend. Through chance, one day we ended up in Julian's section and for the rest of the trip we made sure we were where he was at. We ensured we ended up in his section at the round pool on the birthday celebration day, and from that moment, he made the day feel completely special. He was warm, hilarious, and always made sure we were taken care of. His energy was infectious, and he genuinely seemed happy to be part of the celebration. He kept the drinks flowing, shared a few laughs with us as we stumbled through our Spanish, and treated the birthday couple like royalty. The way he elevated the entire vibe of the day is something we won’t forget anytime soon. Sahel – Thoughtful & Detail-Oriented Sahel was another highlight. Early in our stay, we mentioned that we’d booked Tahani for Sunday night, and he took it upon himself to check that reservation. A few hours later, he came back to let us know Tahani isn’t open Sundays—thankfully before it became a problem. He then helped us rebook for another night and even offered to arrange VIP cabanas for the birthday guests (we’d already brought our own decorations, so we passed on that). Later, without us asking, Sahel surprised us with a beautiful sand design and birthday message drawn on a beach towel on our cabana that we reserved. It was such a thoughtful and unexpected gesture—it honestly made the day feel extra magical. Other Standouts: Levi – Our server on the first day at the pool. Even though he only served us that one day, he remembered us throughout the trip and always made a point to say hello, especially on our last day. Adrian at Limes Bar – Always greeted me with a giant smile and a mezcal in hand. I wish Limes stayed open earlier or stayed open later because his energy was infectious, and I always looked forward to chatting with him before dinner. Arturo & Acquino at Flavors – Arturo was often at the front of Flavor with a big smile and warm greeting. Acquino, who we saw at our final lunch, had us laughing and brought us a couple of farewell drinks that made our send-off feel extra special. Minor Quirks The only minor frustration we encountered was inconsistency around what's considered “Serenity only.” One day we could order rosé with lunch or dinner, and the next, we were told it wasn’t available unless you were in the Serenity. Same thing happened with ginger ale (which I wanted for my whisky). Most of the time we just found another bar or asked twice and eventually got what we needed, but the inconsistency was a little odd. Final Thoughts The truth is: you get out what you put in. If you're willing to try different foods, enjoy the entertainment, and treat the staff like the amazing humans they are, the small quirks become irrelevant. This place gave us exactly what we needed—relaxation, celebration, and genuine connection. We’ll absolutely be coming back. And next time, we’re packing more energy for the Bingo Dance Party (whatever that is!).

The resort exceeded all of our expectations from start to finish! The property, rooms, restaurants (including the buffet) were all excellent. While here for a week, my husband and I visited all of the restaurants for dinner and we had really memorable experiences at all of them. We would like...

The resort exceeded all of our expectations from start to finish! The property, rooms, restaurants (including the buffet) were all excellent. While here for a week, my husband and I visited all of the restaurants for dinner and we had really memorable experiences at all of them. We would like to give a special shout out to Luis (waiter) Santos (chef) and Jonathan (manager) at Agua Bendita who helped provide a fantastic meal and evening in two occasions…thank you so much!

Haven is a beautiful resort with amazing staff, food, and services. We were treated like royalty from the moment we arrived. We booked the Serenity Club option and stayed in an oceanfront swim out with the most stunning view. Carlos, our butler, was very helpful throughout our stay. He answered...

Haven is a beautiful resort with amazing staff, food, and services. We were treated like royalty from the moment we arrived. We booked the Serenity Club option and stayed in an oceanfront swim out with the most stunning view. Carlos, our butler, was very helpful throughout our stay. He answered all of our questions, arranged reservations for restaurants and golf, and checked in on us daily. He also spent a fair amount of time helping us with an issue we had with an excursion that we didn’t book through the resort. Levi served us at our swim out earlier in our stay, then at the lobby bar later on. He works hard and provides exceptional service, and aside from that he is a wonderful person. Very kind and genuine. We enjoyed visiting and having conversations with him. Alejandro is a rock star at Satsu’s hibachi grill. He is very entertaining, talented, and the food was delicious. I highly recommend Liliana and Natalie at the spa. We booked the couples hammam treatment and it was amazing. The massage was probably the best I’ve had. Comparable to massages I’ve had at the Fairmont Banff Springs. We enjoyed the food at every a la carte. We found all of it to be high quality and delicious. Our favourite spot for breakfast and lunch was Vistas. You get a beautiful view of the round pool and the ocean while you enjoy a coffee, mimosa, or any of the exceptional choices on the menu. Our favourite was the salmon toast, with their perfectly poached eggs. Serenity pool has poolside food service, which was nice. The main pool has a fun atmosphere. The round pool is gorgeous but other than eating at vistas, we didn’t spend much time there. It was fairly quiet. Our swim out in room 1003 got sun right up to about 15:00, and with poolside drink service, it was really enjoyable to just spend time there. The beach does have sargassum, but that did not affect our stay in the slightest, and I’m a beach person. The sand was the softest powdery white sand and with all the pool options we didn’t feel like we were missing anything. Overall, we loved our stay at Haven. There are probably many things and people that I’ve forgot to mention, but everything was awesome. I would definitely recommend this resort to couples, adult families, or for a girls spa trip.

***4.5 OUT OF 5*** We stayed at Haven from March 20th-25th, 2025 and loved it! We stayed with the Serenity Club and would highly recommend this upgrade. Our stay was ALMOST perfect, so I am giving it a 4.5/5. Pros: -The resort is beautiful and big! Very clean and well...

***4.5 OUT OF 5*** We stayed at Haven from March 20th-25th, 2025 and loved it! We stayed with the Serenity Club and would highly recommend this upgrade. Our stay was ALMOST perfect, so I am giving it a 4.5/5. Pros: -The resort is beautiful and big! Very clean and well maintained grounds. It was only at 60% capacity during our stay, which was perfect because we did not have any issues getting spots by the Serenity pool or beach. -Highly recommend the Serenity Club upgrade for access to the private pool, beachside service, better restaurants, and better alcohol. -All the restaurants were wonderful- some better than others. We really loved having lunch at Vistas, which is part of the serenity club upgrade. It overlooks the large round pool. All the fresh fish entrées and ceviche were amazing. No reservation needed. No long wait. -The non-serenity restaurants we loved were the Japanese and Mediterranean. Service was excellent there as well. -Yes, the entrance to the ocean had a lot of seaweed, but the resorts cleans it daily. Once you pass the entrance, the water is clear and wonderful to swim in. It's not the hotel's fault there is seaweed. -Love how secluded and private the resort is and how close it is to the airport (20-minute drive). -The beds were really comfy and the sheets smelled wonderful! Cons: -The Buffet was very, very sad. It's tucked away in the back of the hotel and kind of dark and depressing inside. No outdoor seating to enjoy the gorgeous weather. Food selection was very mediocre. Thankfully we had the serenity upgrade because we did not like the buffet at all. This is not a buffet resort. -We traveled here for our Honeymoon. I told the hotel ahead of time it was our honeymoon. Although we were greeted with a banner, pastry, and card, upon arrival. That's pretty much it. You have to ask for everything else. -The Butler service that you get with the serenity club upgrade is pointless. Aside from making reservations to the restaurants for us on the first day, we did not find its purpose. We only saw our butter once or twice during our entire stay, after check in. He was very nice, but didn't find the service useful. -Room service is a hot mess- very disorganized and had to call several times to get things. -Housekeeping was fine but they need to do a better job cleaning the rooms daily- seemed to be done very halfway. Upon arrival, we had to ask them to re-clean our shower- there was a lot of black mildew. -Although the rooms are very nice, they did show a little wear and use. Walls needed to be repainted. Artwork was missing (you could see the empty hooks). A little TLC was needed. -Don't go to the Steakhouse- awful service and the meat is inedible. -Evening entertainment was boring. The shows were not good. Overall, we really enjoyed our stay at Haven. Would we come back? Yes. Would we see what else is out there for our next trip? Maybe. Would we recommend you stay at Haven if its your first time? Yes.

Sharkboy represents this resort in the best way - the spirit, positivity and the talent to engage with us was top notch. His energy and enthusiasm was contagious. Special thanks to Petro—incredible Service and wonderful attitude. Haven is a great experience and the people make the difference.

Had a great time, very relaxing, really good food. All of the restaurants were excellent. Super friendly and attentive staff wherever you go. Our butler Adrian was fantastic. He made sure that everything we wanted or needed was taken care of the whole time we were there!

My husband and I went for 7 nights in March 2025. We stayed in a serenity level, beach front swim out suite, the room was perfect. We were in building 1, which was very private. The outside area had more than enough room for a table and 2 chairs plus...

My husband and I went for 7 nights in March 2025. We stayed in a serenity level, beach front swim out suite, the room was perfect. We were in building 1, which was very private. The outside area had more than enough room for a table and 2 chairs plus 2 lounge chairs. The swim out got sun until 5pm. We had our butler setup coffee and champagne to be delivered to our room each morning which was nice. The cleaning staff was excellent, our room was always clean and had towels and toiletries each day. The shampoo, conditioner, body wash and lotion were better than expected. They even had toothbrushes and good toothpaste. Our butler, Paco, was amazing. He made our dinner reservations for the entire stay. Anything we needed he took care of…without being overbearing. He checked on us periodically but was never bothersome. There were 3 pools, all nice and each with a swim up bar. The large pool is saltwater, but we spent our time in the ‘party’ pool. It wasn’t crazy, but it is where the music was, water atomic and volleyball were. You do need to save chairs by 7am if you want a specific spot. The water was chilly, that may be normal for March though. The serenity club pool is heated but crowded so we didn’t go there. All of the bars were nice and served good drinks. Some stay open until early morning but we never heard a peep because our room was far enough away. The check in process was seamless. Luis in the serenity club was very welcoming and made everything easy. We each got a bottle of booze upon checking in, nice touch. Our favorite dinner was at the restaurant for serenity level only. It is a dinner show, with music and each course served throughout….worth it. We were not happy with the steakhouse at all. Bad service and meat was tough. Italian was ok, we liked that the salads and apps were buffet style. Coffee shop was good as most are. Olios was upscale with good food but very hard to get a reservation even with a butler helping. The buffet had. Very good breakfast and lunch. They had a grill set up by the pool each day at 1 that had good chicken tacos, hotdogs and hamburgers….we ate there each day. The beach was disgusting. There was so much seaweed that we couldn’t even get close to the water. They didn’t clean it as often as they should have and just couldn’t keep up with it. So, if you want to swim in the ocean, think twice about this resort. Spa….service was amazing at checking, very helpful. Massage was great. Hydrotherapy was not worth it. Very small locker rooms. Did not have enough lockers for women, had to give my stuff to my husband to put in his locker. Not impressed. Final thoughts…nice, compact resort. Clean and most service was good with exceptions of course. 0/10 for beach. 5/10 for food. Everything was just ok, we probably won’t go back.

My partner and I had a magical time, all thanks to our wonderful butler Nacho! He arranged all of our dinners so that we were able to try all the delicious food (Satsu was our fave!), and he also made sure we had time to relax and enjoy the splendour...

My partner and I had a magical time, all thanks to our wonderful butler Nacho! He arranged all of our dinners so that we were able to try all the delicious food (Satsu was our fave!), and he also made sure we had time to relax and enjoy the splendour that Haven had to offer. We miss it there already, and are already planning to come back again! Thank you so much Nacho and see you soon!!

Rafael, Francisco, Rodolfo the manager and Alex in the kitchen, deserve a 10 points. The food, the service, the presentation, the flavors and our favorites, the solomillo and the picannha, to come back again and again. The sweet please do not forget them.

This resort is top notch. We have stayed at several resorts and have returned to this resort a second time. It's only 15 minutes from the airport. Thus we can get from gate to check in within 30 minutes. Service is great. All hardworking people. Clean rooms. Resort rooms smell...

This resort is top notch. We have stayed at several resorts and have returned to this resort a second time. It's only 15 minutes from the airport. Thus we can get from gate to check in within 30 minutes. Service is great. All hardworking people. Clean rooms. Resort rooms smell new, and not the musty old ocean smell. Restaurants are fantastic. Food tastes like an authentic restaurant, and not the "Italian or sushi with a Mexican flare/twist". Highly recommend and will definitely return again.

It was a very beautiful and elegant resort! All of the staff were so wonderful!! Our butler, Paco checked in with us every day and made sure we had all that we needed. Wait staff even came to our swim-out pool to deliver drinks! Our favorite restaurants were Olios and...

It was a very beautiful and elegant resort! All of the staff were so wonderful!! Our butler, Paco checked in with us every day and made sure we had all that we needed. Wait staff even came to our swim-out pool to deliver drinks! Our favorite restaurants were Olios and Satsu.

Had the most wonderful 10 days here for our 20th anniversary! The staff goes out of their way to make sure your experience is top notch. Super careful about allergies. The shows were excellent and the food was amazing! We had Adrian for our butler and he was the best....

Had the most wonderful 10 days here for our 20th anniversary! The staff goes out of their way to make sure your experience is top notch. Super careful about allergies. The shows were excellent and the food was amazing! We had Adrian for our butler and he was the best. Answered all my queries and got us hooked up with anything we needed. Was so pleasant having him help us. Luis is top notch in the buffet. Diego the mixologist was also great at explaining the various concoction's he was making. Would go there again!

Haven Resort is by far the best we’ve stayed in so far and there’s no need to go to another all inclusive adult only resort. This was our second trip and we will return. We encountered professional, friendly and attentive staff. Paco, our Butler, communicated daily several times to make...

Haven Resort is by far the best we’ve stayed in so far and there’s no need to go to another all inclusive adult only resort. This was our second trip and we will return. We encountered professional, friendly and attentive staff. Paco, our Butler, communicated daily several times to make arrangements from dinner reservations to helping us navigate all the wonderful features of the resort to noticing a pool float that needed to be inflated and making those arrangements. By the time we get down to the pool, the floatation was waiting for us! Paco treated us like we were royalty and recognized us from our first trip to Haven when we walk through the door. He is definitely a 5 Star in our book! Mary, our housekeeper navigated when we were out of our room too spruce it up. Elena also noticed when we were out to dinner to come in and turn down our bed. She would leave us sweet surprises each night. Levi and Geronimo took very good care of us at the pool and made sure that our drinks were made to perfection. The guests were very friendly and enhanced our trip. As for the food served at the Haven restaurants, each dish was prepared beautifully, and there was plenty to choose from! Alex, a server at Olios restaurant, was attentive and professional. You could tell he really respected his job! The manicured grounds and the beautifully decorated rooms were immaculate and surpassed every one of our expectations

First and foremost, we would like to comment on the team members - they are all exceptional. From your greeting by the Bell Staff, check-in, Personal Concierge (butler), bartenders, housekeeping and ALL the servers - start to finish these people are amazing! We were remembered by many of the team...

First and foremost, we would like to comment on the team members - they are all exceptional. From your greeting by the Bell Staff, check-in, Personal Concierge (butler), bartenders, housekeeping and ALL the servers - start to finish these people are amazing! We were remembered by many of the team members from previous visits and that truly makes one feel welcome! Ok, all the important items are great, location, proximity to the airport, accommodations, bars and restaurants. We again had exceptional support from Nacho our Personal Concierge (butler). He is omni present without being intrusive, Nacho seems to anticipate your needs before you even ask. He is, without question, a caring, considerate and amazing brand ambassador for Haven. We will hope to have his support in our future visits! Food is very good in all restaurants, with some unfortunate challenges - namely the dinner/dance in Tahini that was so loud you had to yell to have conversation with your dinner companion and the show, well to be very honest was more like a strip club than a dinner show. Girls on box stands gyrating to Beyonce was not what I would call fine dining entertainment. We suggested a trio or piano but this was, in a word, HORRIBLE. We were able to speak and share our concerns and comments with the management and she was very receptive to the feedback. We are concerned that shift is taking a classic resort in a direction that will see different guest/demographic that will be undesirable by the current 'norm' in favour of market share. It is a slippery slope and a 'party all the time' is not the vibe that, I dare say, many of your current guests would welcome. The build with the family wing may, if not managed correctly impact your adult only guests too! Please do not forsake but balance the need for growth with measured decision making.

This was a fantastic resort. From the rooms to pools to just over all space and the food was so great. This was our first time here and I loved that it was only 15 min from the Cancun airport but we didn't listen to airplanes taking off all day...

This was a fantastic resort. From the rooms to pools to just over all space and the food was so great. This was our first time here and I loved that it was only 15 min from the Cancun airport but we didn't listen to airplanes taking off all day which was nice. The beach is so big and you can take long walks on it. We had a swim up ocean front room. It was very nice. We didn't use the swim up as much as we thought. We did rent the cabanas by the party pool for 4 days and we would forgo the swim up rooms and just book the cabanas for our whole stay next time. You get special food (tomahawk steak) and drinks at the cabanas which we loved. Julian was our server for 4 days we had the cabanas and he made sure we had everything we needed. He was a lot of fun and took very good care of us. Had many trays of shots that we shared with the others in the pool. Moises was our server for one day at the cabana and he was fantastic. He was always there asking us if we needed anything. I did suggest they have a sign saying the 3 cabanas are reserved and say that you can rent them. We had many people come and try to use the lounges right in front of us that were in the water which are ours as well. Their signage could be better and even to advertise that you can pay to rent them would be good. They will do special things if you are celebrating and they would put up balloons or write something on the towels. Nice added touch!!! We booked the Serenity level and it was the best. Check in was in a nice cool area. We had the WORLD'S BEST BUTLER DENISEE!! She ROCKED. She would let us know what the activities were for the day and she booked all our dinner reservations the day we arrived so we were able to try each restaurant. She was making sure we had everything we needed. We had a WhatsApp group chat and that was the greatest. Would ask to have her again if we go back. We booked the chefs table at Olios and that was a real treat. Amazing food and presentation. wow the chef is so talented. It was a really nice experience and glad we did it. Sherlyn was the Somalier and he was great. He explained the wines that went along with the Chef's table dinner and was a lot of fun too. We had a lot of fun with Martin that night too hahaha. IYKYK The rooms were comfortable and very quiet. We were in building 5 and it was great. It is centrally located which was nice. Although the resort isn't huge so that is nice. All the food was so good. The buffet was ok, but I've never found buffets to be great. It was good for breakfast, we didn't eat there otherwise. Room service breakfast was the best!!! Serenity level lounge is very nice. Snacks during the day/evening and drinks. They also have a table of these crazy good chocolates. They look like little sticks of chocolate with nuts and fruit. In dark, white and a pink chocolate. They have a milk chocolate that has some coffee flavour or something inside. They were all so good and so dangerous LOL. Activities were really good. The party pool had great live music (changed every day) and games but wasn't crazy loud. It was great. The foam party was the BEST. So much fun. The party pool is really big too and lots of seating. The round quiet pool is VERY large and VERY quiet. No music which maybe some quiet music would be nice. But if you want a quiet place to sit and be in the water that is the place to be for sure. There is a private serenity pool for that level but we never went there. It too was very quiet and smaller, we enjoyed the party pool cabanas. There was a dinner and show at the Tahani restaurant. The show was loud and girls dancing. Singers were really good. It was long though. We didn't know it would be that long. We missed most of the show that was at the pool that night which was disappointing. There was something going on each night. Some shows were in the Moons bar which isn't that big so there wasn't always seats so we didn't see all the shows. But each night there was live music outside at the dock bar and that was great!! Olios is the Mediterranean restaurant and it was so pretty. All the restaurants are very nicely decorated and lovely colours. Avila our server was awesome. He was so much fun and made our dinner wonderful. The food was so good too. On our last day I had forgotten my earpods at the cabana and I went to look for them and I had my location on so it took me right to where they should be. Alfredo was by the pool and he was helping me. He was so great and helpful. We found that security had picked them up and I got them back. I felt very safe here and that I didn't have to watch my things all the time and all the people we met were so great too. I would definitely go back again.

Relaxing Clean Attentive and friendly staff Good food Good drinks excellent bartenders Isolated and private The spa facilities Our concierre Nacho Our beach boy carlos was awesome The night shows were entertaining. All adults beach cabana awesome