The Westin Nanea Ocean Villas, Ka’anapali

Concierge Eli displayed the most hospitality, kindness and help. His relax, demeanor and knowledge of the island put us at ease. He serves as an example for how concierge should carry themselves and help customers. We look forward to using him next year !

This was our first time there. Pool area is too small for the quantity of rooms. Not near enough loungers. There is plenty of room for more pools. They instead have koi ponds. Salesman actually told us koi ponds are there to have less maintenance. They have two separate very,...

This was our first time there. Pool area is too small for the quantity of rooms. Not near enough loungers. There is plenty of room for more pools. They instead have koi ponds. Salesman actually told us koi ponds are there to have less maintenance. They have two separate very, very small pools that look like cages. Entire layout of resort is poorly done. Most rooms do not have an ocean view. Westin charges $25.00 per day to have one lounger on the beach. Westin charges $35.00 per day for one small umbrella on the beach. We bought a half gallon of milk at their convenient store. Westin charges $12.75 for that. Westin organization should be ashamed. We will not go back.

The renovations at Nanea are beautiful & the villas feel brand new. We stayed a total of 6 weeks and every day was awesome. The entire staff was courteous, welcoming and attentive. The food/ drinks at Inu pool bar were delicious. We had a wonderful prime rib at dinner at...

The renovations at Nanea are beautiful & the villas feel brand new. We stayed a total of 6 weeks and every day was awesome. The entire staff was courteous, welcoming and attentive. The food/ drinks at Inu pool bar were delicious. We had a wonderful prime rib at dinner at Mauka Makai.

I generally try to only review positive experiences but this was so bad I felt I owed it to my fellow travelers to warn them ... My husband and I live on Maui but every December we do a staycation to the west side. one YEAR ago we booked a...

I generally try to only review positive experiences but this was so bad I felt I owed it to my fellow travelers to warn them ... My husband and I live on Maui but every December we do a staycation to the west side. one YEAR ago we booked a 2 bedroom OCEAN FRONT villa. we arrived and our room was OCEAN VIEW, over the sunburned backs of loungers, and a pool full of loudly playing kids. we returned to the front desk where they said that they consider that ocean front. no it is not. there are 2 buildings with real ocean from rooms, tower 4 is NOT. if you book O.F. be sure to say you will refuse tower 4. anyway, they said they were sold out, tough luck, and they said that they had to save rooms for people who booked a year before. I booked exactly 1 year before but apparently that did not apply to me. My husband wanted to leave, I talked him into giving it a night. we went back to the room and called for our luggage but were told they were too busy and understaffed and it would be at least an hour. we had been there over an hour at this point. My husband went down to fetch our belongings BUT they would not allow him to use a luggage trolley so he called me to come down and we awkwardly managed to shlep or belongings to the room. Unpacking our food we found the previous guests half empty water in the fridge. I grabbed the wine glasses which were very dirty. washed them. settled in on the small deck to try to rescue the evening when a crummy band started playing in the bar that happened to be right below us! Back inside we go. the next morning I decided to wash all the dishes as 75% of them were dirty and the dishwasher flooded the kitchen! we were quite worried a curse had been placed on our heads. we mopped it up with all the bathroom towels and called. they said engineering would be right up. They were not there when we finally gave up and decided to go home (glad we could drive home and didn't have to fly!) Upon checking out the gal gave us sad face, that is it. the manager came and was also sad. I paid 2835 Marriott points for this room which works out to ~$2125 for our one night stay. I could have stayed 2 nights at the Post Ranch Inn for that! My biggest issue is their labeling of that tower as ocean front. If you pay for a first class ticked on an airplane, you do not expect to be bumped to business without reimbursement, right? saying "we call this first class, see, you can see first class from here" would not work. The Manager from Nanea called but offered no help I called Marriott vacation club and was bumped up to customer resolution: no help.

A few complaints about this resort seeing as how it's about $700 night! 1. Trash is not collected often enough around the property. On every floor, everyday there is excessive trash overflowing in common areas. 2. The pools are great but there is no designated kids/adults section. Kids are everywhere...

A few complaints about this resort seeing as how it's about $700 night! 1. Trash is not collected often enough around the property. On every floor, everyday there is excessive trash overflowing in common areas. 2. The pools are great but there is no designated kids/adults section. Kids are everywhere and are allowed to bring huge floaties in the pool clogging it up on busy days. 3. If you don't "save" a chair by the pool by 9am you won't get one. The older people hog up and save seats at 6am. They are mostly left unmonitored and need to implement a 30 min rule if items are left unattended. 4. Food is lower quality and not worth the tourist prices onsite 5. Beach loungers at $120 a day are broken and rundown. Completely unacceptable to be charging for these. 5. We got our villa cleaned once in 7 days and they didn't even leave us new towels. They just took the dirty ones away.

The Westin Nanea was a nice resort. Love the lobby. The resort was beautiful. The rooms roomy and comfy. Nice kitchen but no counter space. Have to use table to cook off. The pool is nice. Easy to get lounge chairs. Nice gym. The staff was fantastic-best of any timeshare...

The Westin Nanea was a nice resort. Love the lobby. The resort was beautiful. The rooms roomy and comfy. Nice kitchen but no counter space. Have to use table to cook off. The pool is nice. Easy to get lounge chairs. Nice gym. The staff was fantastic-best of any timeshare we've stayed at. The bar is the best ever. Great bartenders who actually knew the owners and got up to hug them and say hi. Shout out to Ben and Joy who were fantastic! I can't think of the 3rd guy's name but he was great too. The only negative is the food. We tried multiple things and all bad which is a shame because food is so expensive. Nachos had velveeta cheese. Chicken sandwich ok. Red thai dish in main restaurant only had eggplant, nothing else like a protein etc. Hamburger ok. Ribs were the worst-grisly and fries in grease-not edible so had to throw away. The restaurant manager was nice as she felt bad and gave us a credit for ribs meal and bought me a drink. We started going off site for all of our food mid trip. Saw another guest in elevator who said the same. Any time you called guest services about something, they answered and got it fixed or done. Fantastic service! Love the access to the beach. Tons of people out there. One last thing-guy at pool towel spot told me couldn't rent cabanas by main pool but later another guy told us you can rent them for half day on day of. We will be back next year.

This is our second time coming to Maui. The first was last year at the Westin Hotel. This year on Aug. 11th - 18th., we had the privilege to stay at Nanea Ocean Villas. It was fabulous, we had amazing time. Every day we went snorkeling, relaxing at the pool....

This is our second time coming to Maui. The first was last year at the Westin Hotel. This year on Aug. 11th - 18th., we had the privilege to stay at Nanea Ocean Villas. It was fabulous, we had amazing time. Every day we went snorkeling, relaxing at the pool. Just chilling, attend the Wailele Luau. The staff was terrific from the Valet, concierge and waiter and waitress taking care of us. The atmosphere was grand and we are definitely coming back next year. Aloha Charles