The Ritz-Carlton Maui Kapalua

We really enjoyed our 4 night stay. Kapalua is more tranquil than Kaanapali or Wailea yet only ~15 minutes away from Kaanapali and Lahaina for convenience. Although it's not the newest looking Ritz, I disagree with others who said it looked dated. I thought it looked classic/timeless. The lobby is beautiful and the room was great. The pools are really nice and we liked how 1 of 3 pools is adults only. The beach was closer to the main hotel than I expected. It was just a short walk downhill with golf cart shuttles routinely available to bring you back. However, the waves were pretty big. Even on the calmest days those who prefer calm water wouldn't want to swim here. The breakfast buffet (included with Chase Sapphire booking) was solid with some options rotating each day. The burger shack lived up to the hype. We never ate dinner at the hotel. There are only a couple other restaurant options walking distance from the hotel, but there are dozens within a 15 minute drive. The service was excellent as expected. Everyone from the front desk, concierge, housekeeping, valet, pool bar, etc. were great. A few things could be improved: - pillows were way too soft even when I asked for firmer ones - hotel bar closes way too early at 9:45pm - they should offer a shuttle for short trips or activities booked via the concierge (at least the golf course) - we were told you can't get a beach cabana after 12pm (we arrived around 2:30) even though there were tons empty and were willing to pay - something to do with the POS system

The Ritz Kapalua was the first Ritz I stayed at. What an amazing experience! The customer is at the center of everything they do. Location was beautiful (great rooms, amazing pool, easy access to ocean/beach). There was great dining options on site. I enjoyed every minute of being there and they made my family vacation exceptional!. I will seek out Ritz for future family vacations!

I love Ritz-Carlton properties. We stayed here recently for the Food and Wine festival. Our first issue was we waited 20 minutes just to check in. What was frustrating about that was only one person was working the counter, but three people were in the concierge's area; all three doing nothing. Send one over to help for Pete's sake. Our room was good. Pools are good but very crowded. Pool service has to be search for at times. The beach is nice but quite a hike from the hotel. They have the best club room I have ever seen at any property. Their people were very nice. Valet parking at $68 a day...so be aware if you have a rental.

We had an amazing night at The Ritz-Carlton Kapalua while celebrating our daughter’s birthday and we somehow managed to fit a lot of wonderful memories into one stay! The grounds are stunning and the resort feels peaceful and secluded while still being close to nearby beaches and restaurants. We loved walking the Coastal Trail at sunrise, even if getting out of bed that early required a little vacation-level determination. D.T. Fleming Beach is gorgeous and noticeably less crowded than many nearby beaches. The Burger Shack is also a perfect spot for an outdoor lunch with beautiful ocean views because burgers always taste better at the beach. The pools are fantastic. The area was lively, but it never felt overly crowded, and there were plenty of opportunities to relax and pretend we had no responsibilities waiting for us back home. For our special birthday dinner, we ate at the Banyan Tree Restaurant, where our server, Lara, was outstanding. She was warm, attentive and offered excellent menu suggestions, topped off with wonderful wine recommendations. She helped make the evening feel truly special and anyone who pairs great food with the right wine is a hero in our book. Topped off with a lovely "Happy Birthday" cake at the end of our fantastic meal. The staff also made our daughter’s birthday especially memorable. When we checked into our room, we were delighted to find a beautiful tray of chocolate-covered strawberries and a bottle of bubbly from Mary Beth, thanking us for choosing the Ritz for our celebration. It was such a thoughtful surprise, and our daughter felt incredibly special. My wife and I were also very happy to assist with the strawberries! We made so many special memories during our stay and wanted to thank everyone at The Ritz-Carlton Kapalua for making our celebration so memorable. We only wish we could have stayed longer!

Amazing experience. We chose this resort for our honeymoon and left already talking about coming back. The entire staff was warm and welcoming, the grounds were beautiful, and the spa was incredible. The resort felt classy and luxurious without ever feeling pretentious. Kapalua definitely has more unpredictable weather than other parts of Maui, but we were happy to trade a few extra rain showers for the peace and quiet. The resort never felt loud or overcrowded—it was relaxed without feeling empty. The beach is just a short walk away (there is a bit of a hill), and it's only a short Uber ride to Lahaina and Kāʻanapali. We're so glad we chose to stay here and wouldn't hesitate to come back.

My wife and I recently stayed at the Ritz-Carlton Maui and it was one of the most memorable hotel experiences we have ever had. The service was exceptional—exactly what you would hope for from a luxury resort, yet delivered with a warmth and sincerity that made it feel truly personal. Throughout our stay, the staff consistently went above and beyond to make us feel welcome and cared for. We loved the relaxed elegance and ambience of the property, and the views of the ocean from the lobby and throughout the resort were simply breathtaking. The dining was excellent, from enjoying meals by the water at the Burger Shack to relaxing at the Lobby Lounge. What stood out most, however, was the culture of hospitality that seemed evident in every employee we encountered. We left feeling refreshed, grateful, and already looking forward to returning to this special place.

from check in...with cool towells and flavored water, to being offered an upgrade (which we accepted), to sitting in the beautiful, tastefully decorated lobby and to just being in such a beautifully designed space which offered calm, relaxation and a feeling of being pampered...we had stayed here some years ago and appreciated the new lobby furniture, the new shop in the lobby for breakfast, the refreshed rooms and the pool amenities...everyone was cheerful, eager to help or point us in the right direction..was an outstanding way to begin our stay on Maui...will return...thank you all at the Kapalua Ritz...you gave us a great memory.

We spent a week at the Kapalua Ritz-Carlton in April 2026. The views from the hotel and the Kapalua Coastal Trail (easily accessible from the resort property) were amazing. Kapalua is a little quieter than Ka'anapali but it was very easy to access all of it's sites with a short 15 min drive. The weather was beautiful - low 80s, sun and a little breeze most days. We received excellent service at the resort, including in most of the restaurants. The Ritz-Carlton is expensive and you definitely see it in the dining prices; we found all the restaurant options to have a variety of menu options and excellent service but did leave the property for several meals. Our room, which included a lanai with a firepit, was spacious and clean. Some have noted that the furnishings are dated but we didn't find that to be an issue.

Staying at The Ritz-Carlton Maui, Kapalua has been the best resort experience I’ve ever had. I travel 3–4 times a year, and I can confidently say this property has set a new standard for service and hospitality. What impressed me most is that I’m still mid-stay as I write this, and I already feel compelled to share how exceptional everything has been. The level of service is truly outstanding—from the bell staff and valet to housekeeping and every hotel employee we’ve interacted with. What really stands out is how genuinely personal the experience feels. Every staff member treats you like a returning guest, and even remembering names adds a thoughtful, welcoming touch that makes a big difference. I don’t say this lightly, but this has been one of the most impressive resort stays I’ve experienced anywhere in the world. I will absolutely be returning and highly recommend it to anyone looking for a top-tier luxury stay in Maui.