Four Seasons Resort Maui at Wailea

Huge thanks to Rachel and Galina. We recently spent four days at the Four Seasons Resort Maui at Wailea in late April to celebrate my partner’s 45th birthday, and it was nothing short of spectacular. Three weeks before arrival, I challenged the Concierge Team with a series of high-demand sunset dining requests. Rachel and Galina didn’t just secure the tables; they curated our entire stay with personalized recommendations and VIP access that made us feel like the only guests on Maui. The attention to detail was breathtaking. From the chef’s signature dessert, personalized for dinner, to the "wow" moment of returning to a room elegantly transformed with balloons and heartfelt decor, the team bypassed the "standard". It went straight for the "unforgettable." What truly set the experience apart was the seamless communication; every staff member we encountered offered a warm birthday greeting. We arrived as first-time guests, but we left as lifelong regulars. If you are planning a milestone event, do yourself a favor and ask for Rachel or Galina. Warmest regards, Robbin Q.

I am rating this property based on 13 specific criteria on a 1-10 scale (with several 11s for going above and beyond and into "the best on earth" status): 1. Overall rating and vibe: 11. This is the most exceptional, truest 5-star resort on earth. 2. Service: 11. Service is UNIFORMLY warm, genuine, intuitive, and seamless. 3. Room: 11. For a small price, we were upgraded from a standard Mountain View room to a very large Prime Deluxe Ocean View Room with 2 queens plus a queen sleeper sofa and a stunning direct ocean view, which easily fit a family of 5. The 100% marble bathroom was fit for royalty and I especially loved the built-in speakers with Hawaiian music on channel 1 and widely-adjustable volume from 1-9. The beds were pure nirvana with the most comfortable sheets and perfect support that enabled incredible sleep. Also thoughtful touches throughout room to promote restful sleep, including a rechargeable flashlight in the bathroom so you can turn all the lights out and still find the WC in the middle of the night in a dark room. 4. Complimentary amenities: 11. The ultra-long list of complimentary amenities frankly puts all other resorts worldwide to shame, and includes: “kids for all seasons” kids club (open 9-5), house car (multiple extended Escalades), full lei greeting for all adults and Keiki including cold drinks and ice-cold Oshibori washcloths, so many Keiki amenities in the room (sponges in each kids’ name, bath robes, slippers, kids for all seasons caps, kids for all seasons flip flops, sunglasses, kids shampoo, conditioner, and body wash set for each kid), welcome treats in the room, all cabanas and lounge chairs and unlimited towels, highly elevated poolside service that includes complimentary frozen treats being passed out every 30-45 minutes, complimentary sunglasses cleaning, complimentary sunscreen, complimentary water stations with delicious fruit-infused water all around the pools and delivered to your cabana, complimentary water and coffee throughout the resort, many complimentary activities including yoga, Hawaiian outrigger canoe excursion, and many more, no resort fee… the list goes on and on. One thing is abundantly clear: the resort’s owner has made a conscious decision NOT to nickel-and-dime guests which stands in stark contrast to the "Grand" Wailea next door which literally nickel-and-dimes its guests (or perhaps more accurately, its prisoners) at literally every opportunity that it can. 5. Pools: 11. The pools are divine and 100% saltwater, which makes a drastic difference in your enjoyment of them. For grownups or those seeking quiet, there is a gorgeous infinity pool that is located above the other pools and features sweeping views of Wailea beach, the Pacific Ocean, and neighboring islands like Lanai, as well as of West Maui (which looks like another island, but is not). The lower pools are all family friendly and quite active with playing children, which we loved. The waterfall pool has two levels with a very small waterslide connecting them and a gorgeous waterfall in the upper level. The fountain pool is the resort’s beating heart with a massive fountain in the middle, two hot tubs (at either end), and an endless number of COMPLIMENTARY cabanas surrounding the pool. It is truly divine. When we were there, there were a large group of kids from ages 3 to 14 (ish) from at least a dozen different racial/cultural/ethnic backgrounds who were beautifully playing a game of football toss with each other for hours. Watching them all play beautifully together gave me great confidence in America’s future, as these kids are our country’s future leaders. 6. Cabanas: 11. Did I mention the cabanas are ALL COMPLIMENTARY (except at the adult pool) and incredibly luxurious? They are also serviced by the world’s best pool staff who will move mountains to make any request happen. For example, although GF pizza was not on the poolside menu, our cabana server was able to secure a GF pizza from neighboring Ferraro’s which was a huge hit with my two Celiac kids. It’s all the little things like this (literally ALL of the staff going out of their way to make your stay absolutely perfect) that makes the Maui Four Seasons a true unicorn, not just in Maui, but worldwide. 7. Waterslides: N/A. There is only one tiny (6-foot-long?) waterslide that connects the upper waterfall pool to the lower one. It is a perfect “my first waterslide” for kids aged 2-4, just make sure they’re wearing floaties and/or you catch them at the bottom! 8. Cleanliness: 11. The housekeeping staff here are true unicorns as well. They do TWICE daily housekeeping with evening turndown service and they don’t just clean your room, they also tidy it with a focus on neatening and streamlining all of your clutter (which can be a lot of stuff with 3 kids). They anticipate your needs without you even knowing you have them, such as winding your phone charger neatly so you won’t trip over it at night when you visit the bathroom. They also offer unlimited complimentary bottled water. The resort also has several awesome cleaning robots (in the lobby areas and on the various hotel floors) who keep the floors absolutely spotless all day and all night. These were a particularly huge hit with my kids who enjoyed watching the robots clean and followed them around to observe their cleaning acumen. 9. Family friendliness: 11. Incredibly family friendly for all the reasons mentioned above. Do not hesitate to bring kids here! They will LOVE this place (all 3 of my kids said this was easily their favorite resort in Wailea, even though it doesn’t have any large waterslides or water features beyond pools with fountains and waterfalls). That’s because this resort goes out of its way, at every turn, to make kids feel welcome, special, and like royalty. 10. Dining: 10. Excellent food at Duo, superb food at Ferraro’s, and an exceptional breakfast buffet that is a good value (kids 5 and under eat free, $20 for older kids, $59 for adults). GF pancakes and waffles are made to order by the chef and were delicious. Also many GF options at lunch and dinner, including for kids. 11. Luxury: 11. This resort sets the global standard for luxury and is the truest of true 5-star resorts. For decades, it has rightly earned 5 stars from Forbes and 5 diamonds from AAA. It should be a Michelin 3-key property as well, and I believe its recent 1-key rating from Michelin was a snub and not reflective of this property’s actual luxury level and truly iconic status which should clearly earn it a 3-key (highest possible) rating from Michelin. 12. Room for improvement: Not applicable! This place is already BEYOND PERFECT. 13. Value for Families with Kids: 10. Long list of complimentary amenities—especially for families with kids—which makes this resort by far the best value for your money in Wailea, and likely all of Hawaii.

What an amazing trip to FS Maui! The resort is gorgeous and the beach is now one of my favorite beaches. We loved the complimentary outrigger excursion. We saw a mom, dad, and baby whale. They were breaching and it was one of the most magical experiences of my life! We were there in mid-February. There is a path that takes you along the shoreline past other resorts. It's beautiful to walk at sunset and we saw a lot of whales in the distance. Beach: The ocean water is so clear and the temperature was great. We also did paddle-boarding and kayaking. The resort offers a complimentary yoga class in the morning which was serene. Pools: They were so busy, I actually didn't spend any time at them. I tried the adult pool twice but there was a waitlist. I wish there was a third pool that was not as crowded. Pickleball: So great that it was complimentary and the courts were very nice. My kids and I spent a lot of time there. Breakfast buffet: LOVED it! I loved that they offered a different seafood dish daily: octopus salad, tuna poke, shrimp cocktail. Also, their taro rolls were delicious and their pastries were amazing. This was definitely our favorite dining at the resort. The rooms: Beautiful and clean. I especially loved the sound system in the bathroom with Hawaiian music playing. All in all - a wonderful trip and I would highly recommend!!

This was our first time in Maui and our first time in a Four Seasons. The Four Seasons Maui in Wailea made this trip unforgettable and perfect in every way! The staff were nothing but friendly, welcoming, and tentative. The rooms and grounds were spotless and beautiful. The food at Spago and Duo were nothing less than 5 stars. I liked that we could communicate with hotel staff via the tablet in the room or through the App. This was the first resort that we stayed at that offered endless water bottles and also provided refillable bottles for the built in bottle fillers throughout the resort. I can see why celebrates have stayed here; the resort was nothing but perfect!

Our stay at the FS Maui was everything we could have asked for. Started off on a great note when we were able to be upgraded from our Mountainside room to a Garden View room and then when we were offered a Garden View Suite at a very minor cost - which we took and was well worth it with ocean views to watch the whales from our balcony. Duo, Ferraro, and the Lobby Lounge were great. We had breakfast included everyday through Chase travel which was a great way to start the day. The Spa and Gym were better than expected given they were redoing their primary facilities. The adult pool bar was awesome for lunch. The whole process of getting seats for the adult pool is a personal decision if you deem it worth it when there is a breathtaking beach steps away. All of the staff was extremely kind and made sure you never wanted to go home. This was a splurge for us and can’t reiterate enough that it was a trip of a lifetime and will have us counting down the days until we can go back to Maui.

We traveled half way around the world to return to the Four Seasons Maui, and upon arriving felt as if the travel was nothing at all. We arrived very early but still received the warmest welcome, with leis and welcome drinks. Sincere aloha here is just the beginning. Many even luxury hotels have limited their concierge assistance, not here. Management has invested tremendous resources into the care of their team and guests. There is a full Clefs d’Or team ready to give you the keys to the island, and they did. They booked us on an incredible complimentary outrigger tour . It left directly from the hotel beach and we headed out as though invited to a whale family reunion they were so close, and returned just in time to greet the sun as it was rising over Haleakala. It was a once in a lifetime experience. This is available to all guests complimentary. The concierge also helped us book a private guided kayak tour, also from the beach in front of the hotel, which was fantastic, but not as good as the outrigger tour. We’ve dined at all the restaurants, all very good, but Ferraro’s was our favorite. If anything the dishes and service are better than they have ever been. My family loves sushi and we enjoyed two amazing dinners at KOMO, the Four Seasons new sushi restaurant. If you are going within the next six months and are worried about renovations, don’t. I worried and looked at other options and am so glad we chose the Four Seasons. They overstated the disruption and did an incredible job with offering guests an enormous outside but shaded gym, with an incredible selection of equipment and weights and cardio equipment. If you remember the size of the old gym, even including the outside space, the new temporary gym is at least three times that size. They also added two cold plunge pools, and a sauna, and many many of those new infrared face masks for complimentary use. It was incredible and only outshone in experience by the skill of my therapist, Francois. We sleep well at Four Seasons, and I don’t know why but never better than in Maui. Till we return we will dream of the memories we made there as a family. Mahalo Four Seasons Maui!

As parents of two young kids, we don’t expect true vacations, only "trips" so to speak. However, the Four Seasons in Wailea allowed us to truly relax and be pampered for once. Booked with a FS Preferred Partner. Upon arrival we were upgraded to an ocean view room which was large, modern, and exceptionally clean. Loved the room's background music! There were delightful welcome amenities for adults (champagne, sweet treats) and kids (stuffed animals, their names spelled out in bath sponges, kid-sizes robes and flip flops, beach hats). A very stylish beach bag (you can purchase!) and nice complementary water bottles were also found. Breakfast buffet at Duo is impressive and kids under 5 are free. We went to the pool and beach each day and had no trouble finding seats, including complementary poolside cabanas, so long as we arrived between 8-9am. Pool attendant Tiffany helped us out and made sure that folks were not out saving seats at 6am (something we've experienced widely at other properties - thank you, Tiffany!). Ka'imiloa gave our girls tokens for free shave ice from the beach cafe, much appreciated! Brandon helped us poolside on multiple days and was super attentive, food and drinks all great and keiki menu was appealing and reasonably priced. We rented the snorkel equipment available on property ($40 for 24hrs) and saw multiple sea turtles and amazing fish in the ocean right in front of the hotel, no need to go on an excursion which is hard with young kids. The waterfall kids pool is not as exciting as some others in the area (no big slides, etc) but there is a small slide and a shallow tot area that worked great for us. You'll also see kids at the main pool and hot tub (pool depth is about 3.5ft in a lot of areas), and the pools are a great temperature. Pool toys are available for purchase though you'll find better prices elsewhere. I went to the adult pool one day and it was amazing! We'll have to try that next time, sans kids. We got a sitter and tried Spago and Ferraro's, both excellent. We really appreciated server Nick, who was very attentive and gave great recs. Finally, the pop-up speakeasy Oto (room 380) was really cool for post-dinner drinks, love that concept and our bartender was amazing. Overall, this is one of our favorite resort stays, and we've been to other luxury properties including other FS. Not a single hiccup, and every staff member giving it their all for the guests. Worth every penny. We will be back, can’t wait to try the kids club!