The Westin Maui Resort & Spa Ka’anapali

Travel Date: February 28, 2025

The staff are great and the food is good, but the adult pool is full of parents pushing their babies and toddlers around with no problem. There are not enough umbrellas and shade at the pool after 8am. The elevator in a 10 floor tower was broken our entire stay....

The staff are great and the food is good, but the adult pool is full of parents pushing their babies and toddlers around with no problem. There are not enough umbrellas and shade at the pool after 8am. The elevator in a 10 floor tower was broken our entire stay. There are no discernible benefits for a gold elite member. The room rate was very high for a fairly basic Marriott room. There is a $50 resort fee for god knows what when there are no chairs with an umbrella after 8am and despite this hotel being on the beach, an umbrella and 2 chairs will cost you $85. Can’t recommend.

Travel Date: January 31, 2025

Our stay at the Westin Maui hotel was a big disappointment. I made reservations for a Kukahi-Aina View King (Resort View) in November for a trip in late January, expecting some lush greenery with view of the mountains in the distance. As a Marriott Platinum Lifetime member, I was hoping...

Our stay at the Westin Maui hotel was a big disappointment. I made reservations for a Kukahi-Aina View King (Resort View) in November for a trip in late January, expecting some lush greenery with view of the mountains in the distance. As a Marriott Platinum Lifetime member, I was hoping for a small upgrade to a resort/pool view or such. Imagine my surprise when I entered my assigned room, 1030, to find a view mostly of the parking garage in the back of the hotel. I then went down to the front desk to speak with the Manager-on-Duty, but the Front Desk Manager came out and told me that there were NO other rooms available in the hotel (with 789 rooms) to make a change. In my thirty-plus years as a loyal Marriott member, I have never been as insulted as a as that morning at the Westin Maui. My husband and I departed the next morning and returned to Honolulu. Upon my return home, I sent a letter to the General Manager, Mr. Joshua Hargrove, to express my disappointment with his hotel. I have not yet received a reply. I do not recommend the Westin Maui Resort to any Marriott Bonvoy members, or anyone else for that matter.

Travel Date: January 31, 2025

The location is great, the resort is clean. However, I will never stay at another Westin again. They charged us a $350 clean-up charge for smoking in the room! We NEVER smoked in the room. Security told us they have a video of us smoking in our room. First of...

The location is great, the resort is clean. However, I will never stay at another Westin again. They charged us a $350 clean-up charge for smoking in the room! We NEVER smoked in the room. Security told us they have a video of us smoking in our room. First of all, that's a blatant lie and secondly, WHAT? You video people in their room??? After filling out several surveys and requesting phone calls from the mgr, we get no response. So basically, the resort stole $350 from us.

Travel Date: January 31, 2025

I have been coming to this hotel for many years. First time I was a teenager and it was the Maui Surf. We haven’t been in five years and were absolutely happy with our stay. Even watched whales from our room! The staff is gracious, friendly and helpful.

Travel Date: January 31, 2025

The perfect retreat. Elegant, clean & upscale. The Westin is a beautiful property, excellently maintained with attentive staff. The only drawback is that the adults only area is FULL of families and small kids. Many people informed the staff of the constant disruptions but nothing was done. Not the peaceful...

The perfect retreat. Elegant, clean & upscale. The Westin is a beautiful property, excellently maintained with attentive staff. The only drawback is that the adults only area is FULL of families and small kids. Many people informed the staff of the constant disruptions but nothing was done. Not the peaceful getaway we were hoping for.

Travel Date: January 31, 2025

This was the worst experience I ever had in my life. Horrible experience I never had worse customer service in my life. The money that they charge does not warrant the lack of accommodation to the hotel guest. Being that I have a special diet they refused my food while...

This was the worst experience I ever had in my life. Horrible experience I never had worse customer service in my life. The money that they charge does not warrant the lack of accommodation to the hotel guest. Being that I have a special diet they refused my food while my uber driver was trying to speak to the manger and hand her phone to her she refused to touch anything from my uber driver. They are completely rude to guests and have no accountability or manners when dealing with one. I have gone down to the front desk multiple times and each time the person behind the desk was even worse than the last. Tell me how you charge so much money without having any hospitality? I would never stay here again not if you paid me.

Travel Date: November 30, 2024

This review is specifically in reference to Zon from Aqualani, who set us up with chairs and an umbrella on the beach. It was very busy and Zon was working very hard, but still provided outstanding service. I would highly recommend visiting this portion of the beach solely based on...

This review is specifically in reference to Zon from Aqualani, who set us up with chairs and an umbrella on the beach. It was very busy and Zon was working very hard, but still provided outstanding service. I would highly recommend visiting this portion of the beach solely based on this outstanding experience. Thank you Zon!

Travel Date: November 30, 2024

We spent three nights at the Westin Resort and Spa Kāʻanapali and had a lovely time overall. While it doesn’t quite match the resort experience we had at Wailea Beach Resort (where we stayed for the first half of our trip), it’s still a great place to stay with its...

We spent three nights at the Westin Resort and Spa Kāʻanapali and had a lovely time overall. While it doesn’t quite match the resort experience we had at Wailea Beach Resort (where we stayed for the first half of our trip), it’s still a great place to stay with its own unique charm. Location and Atmosphere The location is super convenient, with easy access to the expansive Ka'anapali beaches and dining options. The property itself is beautiful, especially the lobby with the waterfall, seating area, and surrounding resort area. The cozy fire pits dotted around the grounds add a nice touch in the evenings. Pools and Amenities The pools are nice overall, but the pool experience we had at our prior resort set a super high bar for us. The semi-warm sand-bottom infinity pool is lovely and has a unique charm, but it’s fairly small and chairs nearby are often full. While the resort has several pools, finding shade was a challenge. There are very few umbrellas, and those that exist aren’t movable. One day, after we finally found an available umbrella, someone came around to close it due to wind—which was frequent during our stay. I’m not sure if it’s always that windy, but it did make lounging by the pool a bit less relaxing at times. The beach access is incredible though. But I might rent yourself a couple beach chairs and an umbrella from a snorkel bob's or something if you don't want to pay the ~$75/day to have the hotel set up loungers and an umbrella for you. Poolside service was limited, with just one woman walking around for most the days we were there. That said, the bartender went out of his way to make my pregnant wife a fantastic mocktail with her drink coupon from check-in, which I really appreciated. Rooms We stayed in a second-floor room with direct pool access, which was super convenient. While it wasn’t a high-floor room with expansive views, we loved the easy pool access. If you value a great view, you might want to consider a higher room. Dining and Convenience The food on the property was very good, and there are plenty of nearby dining options, which added to the convenience. We also grabbed a few groceries, which helped keep things simple for breakfasts and snacks. Overall Experience The Westin Kāʻanapali is a very nice resort that we enjoyed. It has beautiful grounds, great pools, and solid dining options, but it’s a bit less of a “resort experience” compared to other places we’ve stayed on Maui. If you're traveling around the island a lot and have a lot of activities planned, you'll be happy with this as your home base. If you are planning to post up by the pool or beach for most of your trip, this resort would probably not be my first choice.

Travel Date: November 30, 2024

Overrated hotel. I’ll unfortunately be writing Marriott customer service. The rooms are very nice as they are newly renovated. That’s about the gist of the positives. Service is extremely lacking. Not what I expect from a Westin hotel as an Elite member. At check in, I was chastised by the...

Overrated hotel. I’ll unfortunately be writing Marriott customer service. The rooms are very nice as they are newly renovated. That’s about the gist of the positives. Service is extremely lacking. Not what I expect from a Westin hotel as an Elite member. At check in, I was chastised by the front desk agent for opening up a can of what she believe was alcohol. It was a can of water from our Southwest flight. It was loud enough that everyone was staring. Instead of assuming, she maybe should have asked. My wife as embarrassed. Pool service was lacking as well. I had to constantly stop our servers so we could order something. Unfortunately, I would stay somewhere else next time.

Travel Date: November 30, 2024

If you’re looking for a unique & personal experience, we recommend that you visit the Hokupa’a Lanai! Michael is a wealth of Hawaiian knowledge, culture & friendliness. HE is the reason that we return to the Westin. We had an unbelievable encounter with Freddie- a passionate, award-winning bartender/mixologist. Ask him...

If you’re looking for a unique & personal experience, we recommend that you visit the Hokupa’a Lanai! Michael is a wealth of Hawaiian knowledge, culture & friendliness. HE is the reason that we return to the Westin. We had an unbelievable encounter with Freddie- a passionate, award-winning bartender/mixologist. Ask him to make you something special… it will be an experience like NOTHING you’ve had before. We were truly treated like Ohana. Until next time!

Travel Date: March 31, 2025

I am giving a 1 star review to this hotel due to service (or lack off) provided by the hotel staff. The check-in took more than an hour because there was only 1 person working the front desk at 5 PM (when the regular check in time is 4pm). Same...

I am giving a 1 star review to this hotel due to service (or lack off) provided by the hotel staff. The check-in took more than an hour because there was only 1 person working the front desk at 5 PM (when the regular check in time is 4pm). Same experience when trying to get towels. The towel rack is supposed to close at 6pm, but they were closed at 5:45pm. Once you head to the concierge for the towels, they tell you that they can’t help you and that you need to talk to front desk. Poole are open until 10pm, but you can’t get towels post 5:45pm or even earlier depending on the mood of the staff. We had the same issue with the hotel staff across the board, its restaurant staff, concierge , front desk or anyone at the hotel.