Palafitos Overwater Bungalows

My husband and I booked a 4 night stay at Palafitos Overwater Bungalows to celebrate our 5-year anniversary/belated honeymoon. Our experience was even better than we could have hoped for. We received exceptional service from every staff member we interacted with -- special shout-outs to Alberto, Enrique, and Daniel for...

My husband and I booked a 4 night stay at Palafitos Overwater Bungalows to celebrate our 5-year anniversary/belated honeymoon. Our experience was even better than we could have hoped for. We received exceptional service from every staff member we interacted with -- special shout-outs to Alberto, Enrique, and Daniel for making sure we had everything we needed and more. The meals were incredible (highly recommend the themed dinners at the overwater restaurant). The bungalows are exquisite and so comfortable. There's a whole itinerary of activities every day, and we took advantage of the cenote/caves trip which we would definitely recommend as a fun Mexico excursion. So happy we chose to unwind and celebrate at Palafitos -- we can't wait to return!

AMAZING. Palafitos is the best place to go if you’re considering going near Maroma beach. The bungalow was outstanding, but the hospitality and customer service we received from start to finish is unmatched. Janet, Aldo, Alberto, Rafael, Felipe, Clemente and so many more made sure we didn’t have to want...

AMAZING. Palafitos is the best place to go if you’re considering going near Maroma beach. The bungalow was outstanding, but the hospitality and customer service we received from start to finish is unmatched. Janet, Aldo, Alberto, Rafael, Felipe, Clemente and so many more made sure we didn’t have to want or need for anything. can’t wait to return!!! THIS IS YOUR SIGN TO BOOK THAT TRIP

Hands down the best experience!!! Every thing from the moment we stepped off the plane this place makes you feel special from picking you up from the airport room service the butlers and all. I would like to give a special thank you to the staff for making this place...

Hands down the best experience!!! Every thing from the moment we stepped off the plane this place makes you feel special from picking you up from the airport room service the butlers and all. I would like to give a special thank you to the staff for making this place what it is the hospitality is out of this world and I couldn’t have pulled off my proposal without their help! shout out to ALBERTO ALDO JANET CLEMETE FELIPPE RAYUMNDO BRYAN RAFIEL AND EVERYONE ELSE FOR MAKING THIS PLACE SO AWESOME

The most amazing time we’ve ever had and Pilar, Alberto, Clemente, William, and Raphael were the most outstanding and attentive team members at the resort and I will 120% be back to experience this again! I loved everything about this place

The room and the view was beautiful. As soon as we arrived by transport to the hotel, Alberto welcomed us with a wonderful smile and two cold refreshing towels. He loaded up our luggage into his cart and each stop along the way to our room he pointed out spots...

The room and the view was beautiful. As soon as we arrived by transport to the hotel, Alberto welcomed us with a wonderful smile and two cold refreshing towels. He loaded up our luggage into his cart and each stop along the way to our room he pointed out spots to try. He highly suggested the “Cinco Elementos” dinner and it did not disappoint. Pilar and William were our personal butlers and did a wonderful job. My boyfriend and I were celebrating our 10 year anniversary and on that day they left us a nice message in our room. Each day while we stepped out, we came back to a refreshed room. The shower was equipped with shampoo, conditioner, body wash, and even a loofah. (This is important as it means that there is less for me to have to pack!) The infinity pool attached to the room was lovely to be able to view out to the ocean. The see through floors at the entrance, bedroom, and bathroom/shower were great! It all adds to the experience. I forgot to mention that when we arrived the refrigerator was already fully stocked with waters and beers. One of the nights we enjoyed a buffet style Mexican dinner on the beach with a very entertaining show. The aguachiles verde was my most favorite dish. Overall, it is a must try, at least once.

Amazing experience all around. From the moment we were picked up til we arrived back at airport. The food was spectacular and the service was fantastic. Special Thanks to Alberto as he was so warm and welcoming like every member of the staff. The entertainment was fantastic too. All around...

Amazing experience all around. From the moment we were picked up til we arrived back at airport. The food was spectacular and the service was fantastic. Special Thanks to Alberto as he was so warm and welcoming like every member of the staff. The entertainment was fantastic too. All around best resort in Mexico we have been to in over 10 visits. Highly recommend.

We are first time guest of the hotel. We had a lovey time. The weather is good. We loved the beach. The bartenders and waiters are great. We love the pool volley ball. And the entertainment staff is amazing. Jerik, Marco, Osvaldo, Kevin, dj Chris and Alex are amazing.

Had an amazing time at a beautiful resort!! Would have extended if we didn’t have to make our way back. Fantastic room, beach, service. Incredible food & drinks. Special shoutouts to Fer, Liz, and Armando, as well as the Palafitos bartender & others for making our trip extra special. An...

Had an amazing time at a beautiful resort!! Would have extended if we didn’t have to make our way back. Fantastic room, beach, service. Incredible food & drinks. Special shoutouts to Fer, Liz, and Armando, as well as the Palafitos bartender & others for making our trip extra special. An absolute 5-star experience (coming from frequent global travelers).

The first time we visited El Dorado Maroma, we talked to their travel club and they asked where is your dream vacation and my wife and I both said Bora Bora, he said well look what we have planned, that was 2011. Fast forward April 2025 and our dream vacation...

The first time we visited El Dorado Maroma, we talked to their travel club and they asked where is your dream vacation and my wife and I both said Bora Bora, he said well look what we have planned, that was 2011. Fast forward April 2025 and our dream vacation has been fulfilled. Our stay in the Palifitos could now have been more perfect, from the attention to detail, to the over the top service from our Butlers, Fernanda, Liz and William. Every member of the staff were friendly and professional. Thank you to all that made our Bucket List vacation a reality.

We are so glad that we chose the Palafitos to stay at for our honeymoon!! There was so much to do on the resort - jet skis, snorkeling, etc. - as well as several activities like beach/pool volleyball, yoga, meditation, cooking/cocktail lessons, and salsa lessons. We had the best service...

We are so glad that we chose the Palafitos to stay at for our honeymoon!! There was so much to do on the resort - jet skis, snorkeling, etc. - as well as several activities like beach/pool volleyball, yoga, meditation, cooking/cocktail lessons, and salsa lessons. We had the best service as well - between our butlers William and Liz, our cart driver Alberto, and our bartender Daniel - we were well taken care of! The food at every restaurant was so amazing - and the service was impeccable! We look forward to visiting in the future - hopefully for an anniversary trip!

Palafitos was amazing from the time we got here right up to our departure! Our over the water bungalow was gorgeous and the food was amazing! Our butler, Janet, was awesome and Alberto was incredible ~ very kind, welcoming, helpful, patient and informative !! We will definitely be returning!!

Just all around amazing. Our butlers Enrique and Fernando made everything perfect from our fingertips. Jerik took care of activities perfectly. Gustavo, Alfredo, and Daniel are the most perfect bartenders. Alberto is your man for transport: thank you to everyone

We spent 3 amazing nights at Overwater Bungalows at El Dorado Maroma in Playa del Carmen. The service was A+ and the location and view’s unbeatable. The Palafitos Grill was our favorite restaurant but all the food throughout the hotel was delicious. Many food options. The bungalow itself was a...

We spent 3 amazing nights at Overwater Bungalows at El Dorado Maroma in Playa del Carmen. The service was A+ and the location and view’s unbeatable. The Palafitos Grill was our favorite restaurant but all the food throughout the hotel was delicious. Many food options. The bungalow itself was a dream come true to experience and waking up to a Beautiful blue sea and sunny day was memorable. Willl definitely recommend for a romantic couples escape!!

This was our second trip to Palafitos and we are already planning our third. The bungalows are beautiful, clean and nicely appointed. The restaurant is lovely and the food is quite good. But it’s the service that sets this resort apart. Everyone from the gardener to the servers to the...

This was our second trip to Palafitos and we are already planning our third. The bungalows are beautiful, clean and nicely appointed. The restaurant is lovely and the food is quite good. But it’s the service that sets this resort apart. Everyone from the gardener to the servers to the butlers are there to make sure you enjoy your stay. Special thanks to Rafael for making our beach days even better, Alberto for the rides and laughs, and Aldo for his kindness. If you are looking for a relaxing beach getaway, I highly recommend Palafitos.

Waking up each day to the view of turquoise water was only the start to a relaxing vacation. The beach has become one of my favorites because it is like walking in powder sugar. But what makes this place special is the people that work here. Our butlers, Yassir, Aldo...

Waking up each day to the view of turquoise water was only the start to a relaxing vacation. The beach has become one of my favorites because it is like walking in powder sugar. But what makes this place special is the people that work here. Our butlers, Yassir, Aldo and Aimee treated us like family. Yassir will make sure you have plenty of lotion 😉! Rene the beach bartender will make sure your drink is never empty. The food is so elegant and beautifully presented. I anticipated every meal because I couldn’t wait for the flavor explosion. The flavor pairings were unexpected but melded so well together. Every meal was incredible. If you are looking for an elevated vacation experience, the Palifitos is the place to visit!

Was excellent and worth cost. We had avoided all inclusives in the past as we are kind of food snobs. The food was excellent. The room was amazing. The beach was other worldly. Shout out to Alberto, Fernando, and Enrique who went out of their way to provide excellent service...

Was excellent and worth cost. We had avoided all inclusives in the past as we are kind of food snobs. The food was excellent. The room was amazing. The beach was other worldly. Shout out to Alberto, Fernando, and Enrique who went out of their way to provide excellent service at all times. A true 5 star experience.

We had the absolute best experience EVER at Palafitos. Truly from start to finish, the service of the entire team of people was extraordinary, the was food exquisite, the views were out of this world and if we could afford to come here all the time, we absolutely would. Alfredo...

We had the absolute best experience EVER at Palafitos. Truly from start to finish, the service of the entire team of people was extraordinary, the was food exquisite, the views were out of this world and if we could afford to come here all the time, we absolutely would. Alfredo and our butlers Aimee and Pilar were so special upon our arrival. We love how friendly everyone is, the beauty of the groundskeeping and landscaping too. It’s out of this world. I’d say the same for our experiences at the el Dorado Royale too.

What a beautiful place!! Definitely a relaxing experience but still has a little night life to enjoy! From the moment Alberto picks you up, you are treated like royalty! Our butlers, Pilar and Aimee were fantastic and responsive! We would love to come and stay again!!

This was our second time to Palafitos and it did not disappoint. The staff and service are top notch. Add in a picture perfect setting and accommodations, it doesn’t get better than Palafitos. Alberto once again welcomed us with a smile and even helped take care of a room issue....

This was our second time to Palafitos and it did not disappoint. The staff and service are top notch. Add in a picture perfect setting and accommodations, it doesn’t get better than Palafitos. Alberto once again welcomed us with a smile and even helped take care of a room issue. It has been several months since we last visited but Alberto remembered us and even the room number where we stayed in last time! Our favorite server Erik was scheduled to be on room service duty but was able to perform double duties and take care of us while we there. Such great attentive and personal service no matter if we were dining in the restaurant or hanging out on the dock. This willingness to go “above and beyond” and provide such memorable service is why we are already planning our next visit back to Palafitos!

Everything was excellent, we had a wonderful stay, all the staff attended us wonderfully, we would certainly stay again and recommend it to 100%, delicious food and incredible treatment, the room very clean and nice in the wonderfull location with a incredible view.

What a place! Unique in the area, and felt like an only slightly less luxurious version of the island hotels you find in the Maldives! Spectacular setting, beautiful room, wonderful food, fantastic facilities, and truly outstanding staff! Our Butler Yasser stood out for us as being absolutely amazing! He went...

What a place! Unique in the area, and felt like an only slightly less luxurious version of the island hotels you find in the Maldives! Spectacular setting, beautiful room, wonderful food, fantastic facilities, and truly outstanding staff! Our Butler Yasser stood out for us as being absolutely amazing! He went out of his way to make sure that we had everything we needed, and more! He was attentive, proactive, professional, and generally lovely! Overall, a truly special place. We would absolutely recommend it!

The resort was amazing. Food and drinks were top notch. Alberto, Fernando Yasser, and our beach butler staff made the experience that much better. The spa was awesome and really enjoyed the couple massage. We highly recommend this place for many to come and see.

This is the paradise you’ve been dreaming of. Breathtaking bungalows, sunrises, gourmet food, amazing excursions and first-class service. Yasser and Fernando were our amazing butlers who attended to our every need, and Alberto (the self-identified “handsome one”) will always make you laugh. We couldn’t recommend this place more and can’t...

This is the paradise you’ve been dreaming of. Breathtaking bungalows, sunrises, gourmet food, amazing excursions and first-class service. Yasser and Fernando were our amazing butlers who attended to our every need, and Alberto (the self-identified “handsome one”) will always make you laugh. We couldn’t recommend this place more and can’t wait to go back.

We truly could not have asked for a better honeymoon experience. The service from all the staff was absolutely impeccable. I would like to list a few of our favorites. Alberto, the first face we saw at the resort. So much energy and fun. His jokes kept us laughing! Fernando...

We truly could not have asked for a better honeymoon experience. The service from all the staff was absolutely impeccable. I would like to list a few of our favorites. Alberto, the first face we saw at the resort. So much energy and fun. His jokes kept us laughing! Fernando and Yarras, our personal butler's were so kind even running to catch us, and reminding us to lay back and take the time to relax. Our favorite bartender Clamente with his fabulous drinks kept us happy and smiling. We even enjoyed Leo over at the swing bar that kept our evenings fun! The overwater bungalows (both mine and my husbands dream honeymoon idea) were BEAUTIFUL! We saw so much marine life from inside our room through the glass floors. I almost forgot our favorite part. The FOOD!!! The meals were so fresh and wonderfully delicious. I tried so many things that I never would have eaten before! And was extremely surprised at how delicious every single meal was! Thank you, thank you from the bottom of our hearts for the most unbelievable honeymoon. We really hope to come back asap!

Excellent service, excellent food, excellent view, very nice people. Easy to transport to hotel and back to the airport, Super clean, comfortable bed and pillows, definitely a five start resort, I love Mexico I can’t wait to comeback……….

Yasser, Fernando and Alberto were just incredible. The service and staff are top notch. I highly recommend the resort as a great getaway. We will be back! Great room and amenities, small intimate space. Lots of daily activities to keep you busy

Everything was great!! Enrique our butler made the trip so relaxing and enjoyable. Alberto is amazing guy as well. These 2 guys are definitely a big asset to this resort. We will definitely be back but will definitely be requesting these 2 guys to serve for us on the next...

Everything was great!! Enrique our butler made the trip so relaxing and enjoyable. Alberto is amazing guy as well. These 2 guys are definitely a big asset to this resort. We will definitely be back but will definitely be requesting these 2 guys to serve for us on the next arrival. Thank you for a great trip to Paradise

Palafitos was amazing! The entire atmosphere is relaxing and very high end. From the moment we arrived, the entire staff was welcoming and attentive. Our butlers, Janet and Aldo, were both top notch! Alberto was also amazing and went to great lengths to help us out and make sure that...

Palafitos was amazing! The entire atmosphere is relaxing and very high end. From the moment we arrived, the entire staff was welcoming and attentive. Our butlers, Janet and Aldo, were both top notch! Alberto was also amazing and went to great lengths to help us out and make sure that we always had what we needed. The food was amazing - in particular the “5 Elements Dinner” was a very unique experience. The entertainment was great and you can’t beat the ocean views from the bungalow. Highly recommend!

Palafitos exceeded all expectations, this place is paradise! The bungalow was beautifully designed with glass floors and a private infinity pool, and direct ocean access. Every detail felt thoughtful and luxurious. The service was phenomenal. Our butler went above and beyond, from arranging our daily breakfasts to booking our spa...

Palafitos exceeded all expectations, this place is paradise! The bungalow was beautifully designed with glass floors and a private infinity pool, and direct ocean access. Every detail felt thoughtful and luxurious. The service was phenomenal. Our butler went above and beyond, from arranging our daily breakfasts to booking our spa experience and our snorkel tour making sure we had everything we needed for a perfect stay. The food and drinks were gourmet-level, and the views at every restaurant were unbeatable. We can’t thank William, Alberto and Pilar enough for the unforgettable memories. Palafitos is absolutely beautiful, but it was the exceptional service, especially from William, Alberto and Pilar that made it truly magical. We came to relax and disconnect, and Palafitos delivered in every way. Peaceful, private, and absolutely stunning. It was the ultimate escape, and we can’t wait to return soon!

Paradise.... from the moment you arrive. The people, the atmosphere , the food all amazing. Having a room over the water is a special treat everyone should experience. You can spend your days on an absolutely amazing beach or over the water on your deck. The rooms are very nice...

Paradise.... from the moment you arrive. The people, the atmosphere , the food all amazing. Having a room over the water is a special treat everyone should experience. You can spend your days on an absolutely amazing beach or over the water on your deck. The rooms are very nice with an ocean view to watch the ships, birds and of course fish through the glass bottom floors. The staff will spoil you!! Alberto will shuttle you where ya need to go and become a quick friend with a great smile and personality. Our Butler's Aldo and Janet took such great care of us helping us with trips and any questions we had. Great food service also from wonderful bartenders like Filipe to wait staff like Erik . The kitchen is amazing and try's to make your meals extra special. Thank you for a great trip!! Yes unfortunately this are days the seaweed comes in. They work very hard to clean it up as quickly as possible as it is something they have no control over.

Our stay exceeded our expectations! The room was very clean, the staff was exceptional, very kind, quick and accommodating. Many delicious food options including 24 hour room service. The views were beautiful, the water was clean and warm. There are many activities to do and excursions to go on. The...

Our stay exceeded our expectations! The room was very clean, the staff was exceptional, very kind, quick and accommodating. Many delicious food options including 24 hour room service. The views were beautiful, the water was clean and warm. There are many activities to do and excursions to go on. The spa was was incredible. Overall 10/10 would absolutely recommend staying here!! Special thank you to Enrique, Daniel and Alberto for making our stay so wonderful.

Absolutely amazing trip! We stayed in the overwater bungalow portion of the resort. Butlers attentive and reached out daily / multiple times a day accordingly. Adults only And less than 500 total rooms on property so was not crowded, did not have to wait for drinks, always plenty of room...

Absolutely amazing trip! We stayed in the overwater bungalow portion of the resort. Butlers attentive and reached out daily / multiple times a day accordingly. Adults only And less than 500 total rooms on property so was not crowded, did not have to wait for drinks, always plenty of room in the pool(s). Daily activities for everyone (we painted a hat, shot glasses, question of the day, participated in trivia) such as aerobics, yoga, karaoke, silent discos, etc. Couple of swim up bars, lots of space on beaches, activities right next door (literally walking distance). Food is SO GOOD , did not have a single day worrying about meals. All in all, great place for a couples trip and the bungalows amazing if you’re looking to keep things low key and have the ultimate relaxing experience.

Overwater bungalows are great, with superb snorkeling and fish nearby Food is amazing - Palafitos grill is fantastic. The grill night and 5 course elements dinner were really good - definitely 5 star presentation and taste Alberto and William took amazing care of us

Hands down the best getaway thus far in Mexico with my husband. If you’re looking for a relaxing trip where you won’t have to worry about a thing, the palafitos will give you just that. The room was in perfect condition, beautiful view and service was always on time. The...

Hands down the best getaway thus far in Mexico with my husband. If you’re looking for a relaxing trip where you won’t have to worry about a thing, the palafitos will give you just that. The room was in perfect condition, beautiful view and service was always on time. The staff was amazing and everyone was very friendly and helpful. Particularly Alberto, William and Pilar. They were very responsive and attentive to our needs and went above and beyond to help celebrate my birthday while we were there.

I had an amazing experience thanks to the outstanding service from Daniel and Enrique, the butlers, and Alberto, the bellboy. From the very beginning, they were attentive, professional, and always ready to help with a smile. Daniel and Enrique made sure every detail of our stay was perfect, anticipating our...

I had an amazing experience thanks to the outstanding service from Daniel and Enrique, the butlers, and Alberto, the bellboy. From the very beginning, they were attentive, professional, and always ready to help with a smile. Daniel and Enrique made sure every detail of our stay was perfect, anticipating our needs and making us feel completely taken care of. Alberto was very kind and helpful with our luggage and was always willing to assist with anything we needed. You can tell they truly love what they do, and it makes all the difference. Thank you for making our stay so special!

I have always wanted to stay at an overwater bungalow and found these to celebrate our anniversary. We had such a great time. Loved the room, loved the service, loved the food. The butler service was great. Special shout out to Alberto, Rafael, Enrique and Daniel who really made our...

I have always wanted to stay at an overwater bungalow and found these to celebrate our anniversary. We had such a great time. Loved the room, loved the service, loved the food. The butler service was great. Special shout out to Alberto, Rafael, Enrique and Daniel who really made our stay special. Highly recommend.

The beds were so comfy and the staff were so nice!! Alberto was our favorite! He gave us aloe and sunblock when we asked, free of charge (a prior guest had given him some), which was incredibly nice and just one of the small details that made him and our...

The beds were so comfy and the staff were so nice!! Alberto was our favorite! He gave us aloe and sunblock when we asked, free of charge (a prior guest had given him some), which was incredibly nice and just one of the small details that made him and our experience so memorable. The food was also spectacular. Janet and Aldo were also amazing.

Our experience in El Dorado Palafito’s was amazing! The food, our bungalow, and the staff were all wonderful- no complaints! Pilar and William, our butlers, went above and beyond with our every ask and made our experience memorable. Alberto was always there to take us wherever we needed to go...

Our experience in El Dorado Palafito’s was amazing! The food, our bungalow, and the staff were all wonderful- no complaints! Pilar and William, our butlers, went above and beyond with our every ask and made our experience memorable. Alberto was always there to take us wherever we needed to go and so friendly! Other staff to shout out include Randy, Ezekiel, Arturo, Lazaro, Patricia, Fernando, Carlos (amazing drinks!), and “Mr. Sexy” (the aqua aerobics instructor). Thank you all, we will be back!

This 25th wedding anniversary trip was the best expirence! The hotel was clean, comfortable and inviting. And the view was amazing! Always a noce breeze in the evenings to relax on our deck. The staff was friendly, accommodating, knowledgeable, helpful, and very professional. Activities were fun and exciting. We really...

This 25th wedding anniversary trip was the best expirence! The hotel was clean, comfortable and inviting. And the view was amazing! Always a noce breeze in the evenings to relax on our deck. The staff was friendly, accommodating, knowledgeable, helpful, and very professional. Activities were fun and exciting. We really did have the best week and felt pampered and cared for. It was an unforgettable expirence!! A special thanks to Pilar, Enrique, and Alberto. ❣️😊 they made everything easy and effortless. Every request was met with courtesy and a willingness to serve to make us happy. We highly recommend this hotel and their staff. Thank you so much!!!🫶

This is our 8th trip to Mexico and staying with Eldorado resorts. Each trip, every time AMAZING! Palafitos is the best experience we’ve had. The food, scenery, and especially the people/staff. Everyone went out of their way to make sure we had the most perfect vacation. Aldo, Yasser, Alfredo “mama...

This is our 8th trip to Mexico and staying with Eldorado resorts. Each trip, every time AMAZING! Palafitos is the best experience we’ve had. The food, scenery, and especially the people/staff. Everyone went out of their way to make sure we had the most perfect vacation. Aldo, Yasser, Alfredo “mama bear”and Alberto made our stay so special. We couldn’t have asked for more! Can’t wait to return.

I researched every overwater bungalow in the world with an emphasis on the most glass viewing space and this was the winner. Bonus that it is not as far-flung as some of the other overwater bungalow hotspots. But that didn't even scratch the surface of the magic of this place....

I researched every overwater bungalow in the world with an emphasis on the most glass viewing space and this was the winner. Bonus that it is not as far-flung as some of the other overwater bungalow hotspots. But that didn't even scratch the surface of the magic of this place. From the moment we arrived, when Alberto took our luggage and golf carted us to our bungalow, to the reverse of that upon departure, every second was magical. We were taken care of by Enrique and Fernando and while we sometimes eluded them because we are not used to butlers and often did our own thing, they always tracked us down and ensured we had everything we needed. Literally such sweethearts completely committed to making sure we were happy. The food at Palafitos was truly outstanding - and especially when Marlene was taking care of us, she was so charming and kept the wine flowing. If you like oysters, the oyster appetizer is SO good, we had it every day. The other restaurants are fine/good but there is no comparison in food quality so when in doubt, just go to the Palafitos restaurant. They have a couple special theme nights which were fun and over-the-top from a presentation standpoint. At Maroma, the daily beach entertainment was a welcome surprise - they get really great performers and a wide variety - we especially enjoyed the mariachis on Mexican fiesta night and the fire dancers. Some things were so flawless that you didn't even notice - like the wifi works perfectly everywhere, it never dropped, anywhere around the property, very impressive given the expanse of this place. Other highlights - Aperol spritzes at the Bali beds, chilling in the overwater hammocks, both swim-up bars at Maroma, the daily activities (one turned out to be our own private Spanish class and I also made my husband do water aerobics with me!), the sunrises, room service coffee & fruit plates in the morning. It was my birthday and they added several special touches that were so appreciated. Muchisimas gracias por todo. We're looking forward to returning!

Absolutely spectacular place to relax, unwind and be spoiled! Spent four days with them, and the staff was all extremely attentive and professional. The food was excellent in the main restaurant and room service was to die for. Alberto, William, and Daniel are now considered family considering how well they...

Absolutely spectacular place to relax, unwind and be spoiled! Spent four days with them, and the staff was all extremely attentive and professional. The food was excellent in the main restaurant and room service was to die for. Alberto, William, and Daniel are now considered family considering how well they took care of us and treated us like royalty! Thank you gentlemen. We came to celebrate our 25th wedding anniversary and you they did not disappoint. Muchísimas gracias a todos!

the hotel was awesome! we stayed 5 nights at el dorado maroma in the honeymoon suite and the service was amazing, staff was so great, food was great, all around it was great. special thanks to osvaldo for the salsa lessons, and to bryan for the massages! We moved to...

the hotel was awesome! we stayed 5 nights at el dorado maroma in the honeymoon suite and the service was amazing, staff was so great, food was great, all around it was great. special thanks to osvaldo for the salsa lessons, and to bryan for the massages! We moved to palafitos for 3 nights and the service was amazing! we loved having our own pool and deck, and the butler service makes you feel like a VIP. Aldo, Yassir, and Janet, thank you for taking such great care of us and making our honeymoon so special! Also worth mentioning that the restaurant at Palafitos definitely is a step up from the rest of the resort. All in all, this resort stands out because of its cleanliness, good food and drinks, and excellent service. They also were very helpful with transportation to and from the airport, and they have a lot of excursions and amenities that we didn’t even try because we were so relaxed at the resort. We would definitely travel here again!

A sensational week at Palafitos - incredible views that are only topped by the courtesy, availability, and friendliness of the team. Beyond grateful for Janessa, William, Daniel, and Alberto from the Palafitos team, Leoberto/Diego/Salame from the bar team, and Liliana, Cielo, and Angeles from the spa. You all provided us...

A sensational week at Palafitos - incredible views that are only topped by the courtesy, availability, and friendliness of the team. Beyond grateful for Janessa, William, Daniel, and Alberto from the Palafitos team, Leoberto/Diego/Salame from the bar team, and Liliana, Cielo, and Angeles from the spa. You all provided us the peace and relaxation we needed. Thank you.

As always, fantastic customer service, friendly smiles and a feeling of being at home. Food was fantastic and loved the live music! The Gala dinner was prepared to perfection. The entertainment was fun and different. Every single employee made us feel like our needs were their priority on a daily...

As always, fantastic customer service, friendly smiles and a feeling of being at home. Food was fantastic and loved the live music! The Gala dinner was prepared to perfection. The entertainment was fun and different. Every single employee made us feel like our needs were their priority on a daily basis. It was also nice to see many familiar faces. Being able to retain staff speaks volumes! Thanks again for a great vacation. We can’t wait to come back soon!

This place has really got it together in every way. Ferdinand, Janet, Alberto and every single staff member we experienced were super courteous, attentive and responsive to every need. This is a gorgeous property and has it all. The food was great and the beach was beautiful . Loved the...

This place has really got it together in every way. Ferdinand, Janet, Alberto and every single staff member we experienced were super courteous, attentive and responsive to every need. This is a gorgeous property and has it all. The food was great and the beach was beautiful . Loved the more inclusive concept and overall this was a bargain for all you receive. This is our new favorite go to and we will definitely be back .

BEST TIME!!! They didn’t miss a beat!!! Everyone was super nice! The rooms were gorgeous. The grounds nicely manicured. They went the extra mile on all request. The food was really good. Rick’s bar needs an updated DJ but outside of that a fabulous time!!

Stunning views, beautiful room. The dining at the dedicated over water restaurant was excellent. The service is over the top. Alberto was our golf cart driver all over the resort. What a kind man. Really enjoyed our time with him. Daniel and William were our dedicated Bulters and provided our...

Stunning views, beautiful room. The dining at the dedicated over water restaurant was excellent. The service is over the top. Alberto was our golf cart driver all over the resort. What a kind man. Really enjoyed our time with him. Daniel and William were our dedicated Bulters and provided our every need. We so enjoyed how they took note of everything. Saw I drank Diet Coke so they stocked the fridge. Saw we loved lots of ice, so they started doubling down on our deliveries. One evening they decorated our room with balloons and birthday wishes, once they learned why we were there. We requested nothing, yet they picked up on all the little things Travel Tip: if you plan to go in the late spring summer months, the resort will be quiet. Which is great. But dining options become less vast, some not open. I would check that in advance if not doing the bungalows. Second, some times, in some years, the algae and seaweed can be pretty thick. They remove it every morning however is you have a bungalow close to the shore you may not have great water entrance for part of the day. Staying further down the pier and you are in the clear

I don’t even know where to begin. Alberto, Liz, Fernando, Gabriel, Marco, Jossilyn were absolutely the most amazing hosts!! The property is impeccable! Not one imperfection-even with the seaweed it was an AWESOME stay. The food at every location was PERFECTO!! From private Spanish lessons in our bungalow to 1st...

I don’t even know where to begin. Alberto, Liz, Fernando, Gabriel, Marco, Jossilyn were absolutely the most amazing hosts!! The property is impeccable! Not one imperfection-even with the seaweed it was an AWESOME stay. The food at every location was PERFECTO!! From private Spanish lessons in our bungalow to 1st class golf cart service I can’t wait to return!! Thank you for making my birthday memorable!! …til next time Amigos!!!

The best resort I have ever stayed at hands down! The butlers are absolutely amazing you always have whatever you need within minutes! It was beautiful and I cannot recommend this resort enough! The all inclusive food was amazing especially the palafitos restaurant and mio Italian!

The bungalow was absolutely fabulous. The food was amazing and service second to none. We cannot wait for our next trip back. Fernando, Janet, Alberto were available for anything you needed. Randy at Palafitos Restaurant was phenomenal. We truly hope to see them next time.

We stayed for 2 nights in an elite overwater bungalow and everything was excellent! The room was stunning with breathtaking views. Dining at the Palafitos restaurant was a highlight—every meal was delicious. Check-in and check-out were quick and smooth. Our butlers, William and Daniel, were kind, attentive, and always helpful....

We stayed for 2 nights in an elite overwater bungalow and everything was excellent! The room was stunning with breathtaking views. Dining at the Palafitos restaurant was a highlight—every meal was delicious. Check-in and check-out were quick and smooth. Our butlers, William and Daniel, were kind, attentive, and always helpful. Alberto, the transportation manager, was fantastic—friendly and informative about the resort. A perfect, relaxing getaway!

This place is off the charts AMAZING! Such a fun and relaxing place. The staff is exceptional and treated us like royalty. Our butlers were Aldo and Janet. They took care of our every need. We ate every meal at the Palafitos restaurant but also tried the street tacos at...

This place is off the charts AMAZING! Such a fun and relaxing place. The staff is exceptional and treated us like royalty. Our butlers were Aldo and Janet. They took care of our every need. We ate every meal at the Palafitos restaurant but also tried the street tacos at Maroma and they did not disappoint. Huge shout out to Alberto!! He is so personable and funny. He showed us the property and always remembered our name. This was our 3rd time at an ElDorado resort and we will be at Royale next month. Guess we need to become members.

Our honeymoon at the Palafitos Overwater Bungalows was, in a word, perfection. From the moment we were whisked away in a luxurious sedan from the airport, we knew we were in for something truly special. That top-notch service was a consistent thread throughout our entire stay, setting the tone for...

Our honeymoon at the Palafitos Overwater Bungalows was, in a word, perfection. From the moment we were whisked away in a luxurious sedan from the airport, we knew we were in for something truly special. That top-notch service was a consistent thread throughout our entire stay, setting the tone for an unforgettable experience. Stepping into our overwater bungalow for the first time took our breath away. The panoramic views of the turquoise Caribbean Sea stretched endlessly beneath us, and the bungalow itself was a masterpiece of design and comfort. We loved everything, from our private infinity plunge pool to the glass-bottom floor panel that offered glimpses of the vibrant marine life below. But what truly made our Palafitos experience exceptional was the extraordinary service. Our butler, Yasser, was simply incredible. He anticipated our every need, often before we even realized we had one. Yasser orchestrated every aspect of our stay with such grace and genuine warmth, making us feel not just like valued guests, but like cherished friends. Whether he was arranging excursions, securing the perfect dinner reservations, or simply ensuring our bungalow was immaculate, his dedication was unwavering. He went above and beyond, remembering our favorite drinks and surprising us with thoughtful gestures. Adding to this impeccable service was the delightful Rafael, our beach butler. Rafael’s cheerful demeanor and proactive approach ensured our days lounging by the pristine shores were pure bliss. He was always on hand with refreshing drinks, cool towels, and a constant smile, ensuring we never wanted for anything. And then, there was the food. Oh, the food! To call it merely "5-star" wouldn't do it justice. The culinary journey at the Palafitos was a revelation, a testament to the artistry of the resort's chefs. Each meal was a meticulously crafted masterpiece, truly reminiscent of a Michelin-star dining experience. We savored fresh, locally sourced seafood, perfectly cooked steaks, and innovative dishes that broadened our culinary horizons. Every dish was a work of edible art, from the exquisite presentation to the complex flavors. The service in every restaurant was as impeccable as the food, with attentive and knowledgeable staff. We were constantly amazed by the creativity and consistent excellence of every single meal. Beyond the extraordinary service and sublime cuisine, the entire atmosphere of the Palafitos Overwater Bungalows exuded serenity and romance. The intimate setting, with its limited number of bungalows, ensured a sense of privacy and exclusivity. We spent our days swimming directly from our private deck, indulging in couples' massages, and simply soaking in the breathtaking sunsets. Every detail contributed to an overwhelming sense of tranquility. Our honeymoon at the Palafitos Overwater Bungalows was more than just a vacation; it was an immersive experience in unparalleled luxury and heartfelt hospitality. It was a journey where every need was anticipated, every desire met, and every moment felt like a dream. We left with hearts full of gratitude and a longing to return to this paradise that now holds a very special place in our story.

Breathtaking place, the views, the food, the beaches , the attention provided was incredible, Fernando, Alberto, William, Yasser and the entire hotel staff were really amazing! Super recommended. I will definitely come back…………………..

When I started looking for an overwater bungalow The Palafitos popped up. I was surprised to see they were in Mexico. I weighed the pros and cons of here or going to the south Pacific and decided on here. Amazing! I first booked a regular bungalow and then changed my...

When I started looking for an overwater bungalow The Palafitos popped up. I was surprised to see they were in Mexico. I weighed the pros and cons of here or going to the south Pacific and decided on here. Amazing! I first booked a regular bungalow and then changed my mind to upgrade to the elite. I wasn’t able to get the elite for the first two days there so I was able to see both sides. The regular overwater bungalow is beautiful and faced the beach. There are a lot more fish and marine life to see from your deck. But there wasn’t much of a breeze and got very hot later in the afternoon. At no fault of the resort there was a lot of seaweed and every morning you would watch as the workers worked very hard to clean it up. Then we moved to the elite. Absolutely gorgeous view. We had a wonderful breeze to help cool us down in the hot sun. There wasn’t as much marine life to see but there was some. If I had to choose between the two bungalows I would definitely take the upgrade and book the elite. The view is breathtaking. The food here is amazing. I have been to many resorts in Mexico and hands down this is the best food we’ve had. We didn’t try any of the restaurants in the main resort except for the taco restaurant and Pepitos for breakfast. The taco restaurant had some of the best tacos we’ve ever had. The Palafitos Wine and Grill restaurant was delicious. Even the room service food was excellent. I will say that the regular dinner menu has very small servings. Kind of like tastings. So if you’re expecting large portions for dinner on the regular menu you’ll be disappointed. Still delicious though. Service….unbelievable! Anything you ask for they deliver! Our butlers William and Pilar were wonderful and so accommodating. After they learn your likes and dislikes they just go ahead and do it for you. We brought our cooler with us and every morning they would fill it with ice and fill it with the beer of our liking. I can’t say enough about the two of them and their service. I would definitely go back and we’re already planning a trip back next year.

Amazing trip from start to finish. This is our second stay at Palafitos and it can't be beat. Our trip started with private transport in a comfortable, clean Lincoln Navigator with a personable driver. The Bungalow is spacious, comfortable and nicely appointed with a comfortable bed, private pool and sun...

Amazing trip from start to finish. This is our second stay at Palafitos and it can't be beat. Our trip started with private transport in a comfortable, clean Lincoln Navigator with a personable driver. The Bungalow is spacious, comfortable and nicely appointed with a comfortable bed, private pool and sun deck. We enjoyed the beach and the ocean. The food at the palafitos restaurant is excellent and we ate all of our meals there or through room service. Our outstanding service was led by our butler staff of Aldo and Yassar who not only attended to our requests but as the week progressed anticipated our needs. Outstanding service was also provided by Randy, Julian, Lazarow, and Arturo in the restaurant/room service. Daniel at the beach bar and the beach butler (Maybe Enrique?) were awesome. Berta and the rest of our housekeeping crew were excellent as well. We can't wait to return!!

The bungalow was amazing! Comfortable, private and beautiful views. Our butlers Fernando and Janet took great care of us along with our driver, Alberto. Highly recommend!

The food was great, especially compared to other resorts. The entire staff was friendly and welcoming, Alberto, Enrique, Pilar, William, Daniel, Randy, Bladimir, Maria, Dory, all stood out. When you stay at the Palafitos there were a lot of included perks and the hydrotherapy was a refreshing/relaxing option when the...

The food was great, especially compared to other resorts. The entire staff was friendly and welcoming, Alberto, Enrique, Pilar, William, Daniel, Randy, Bladimir, Maria, Dory, all stood out. When you stay at the Palafitos there were a lot of included perks and the hydrotherapy was a refreshing/relaxing option when the weather wasn't perfect. This resort does a much better job cleaning up the Sargassum than other resorts, the beach was mostly clear before noon each day and they never stopped working on it during our stay. Overall, the best option for the price!

We celebrated my 40th birthday at the Palafitos and it was the best vacation we've ever had. Its absolutely beautiful there, the whole property. I was one of the people reading all the reviews because I was unsure and couldn't decide if we should go. GO!!! You will not regret...

We celebrated my 40th birthday at the Palafitos and it was the best vacation we've ever had. Its absolutely beautiful there, the whole property. I was one of the people reading all the reviews because I was unsure and couldn't decide if we should go. GO!!! You will not regret it! It is expensive but worth every penny! I have never been treated so well on vacation and we have traveled to many places. Every single person was so nice and helpful starting from the driver that picked us up at the airport. Anyone you pass by says hello and is smiling even the people cleaning the seaweed up on the beach. They work very hard every day to keep it looking beautiful for all the guests. The bungalow is amazing and you could easily spend the whole vacation there and never leave. We did try out the resort amenities as well at El Dorado which are also fantastic. The whole property is gorgeous. I read many reviews about how much better the food is at the Palafitos restaurant than the resort restaurants. It is delicious but we tried all the other restaurants and loved them all. I thought the food was very good everywhere. My husband loves tacos and they have a cute little taco stand where we definitely spent a lot of time! We ate so much food because I couldn't decide which restaurant to go to everyday, I loved it all! Especially the fried shrimp tacos at Papitos! We were taken care of very well by our butlers Enrique, Pilar, and Alberto who drove us around. They make the experience what it is and are amazing, we miss them already! They will get you anything you need at any time of day. I recommend the free jetski excursion and the camel ride through the jungle(not free but worth it). Also the brunch on the beach after the excursion is unbelievable. I will never forget that food. I think I had the best burger I've ever had over there! You can also get a free 10 min massage by the pool which was great, and we loved the hydro therapy pools at the spa. If we had more time there we would have paid for a longer massage because it was great! I could not recommend this place more. If you are questioning it just do it you will not regret it. It's a once in a lifetime trip that I hope to be lucky enough to do again one day. They treat you like royalty and I couldn't have loved it more!

Palafitos is seriously breath taking. From the transportation from the air port, the service, food and drinks, and of course the bungalows! Alberto is hilarious and will be happy to drive you anywhere on the property! He will make you laugh and is always Will to take the best pictures!...

Palafitos is seriously breath taking. From the transportation from the air port, the service, food and drinks, and of course the bungalows! Alberto is hilarious and will be happy to drive you anywhere on the property! He will make you laugh and is always Will to take the best pictures! Our butlers went above and beyond for my husbands birthday! They decorated our room with balloons, and a strobe light! We were so shocked! They only serve top shelf liquor! Palafitos restaurant is AMAZING! The view the food and service is incredible! We can wait to come back! Find Leo the bar tender!! He normally works by the pool!

The service was outstanding, every request was met in a timely manner, the food was wonderful - views were stunning! Thanks to our butlers Liz, Fernanda, and, William, Liliana / Flor (spa), and Alberto. We will definitely be back again!

Just got back from Palafitos in Playa del Carmen and wow—what an unforgettable experience! Pilar, Enrique, William, and Alberto made our stay truly exceptional. From the warm service to the stunning overwater views, everything was perfect. These four went above and beyond to make us feel pampered and welcome. Highly...

Just got back from Palafitos in Playa del Carmen and wow—what an unforgettable experience! Pilar, Enrique, William, and Alberto made our stay truly exceptional. From the warm service to the stunning overwater views, everything was perfect. These four went above and beyond to make us feel pampered and welcome. Highly recommend if you’re looking for a dreamy, relaxing getaway with top-notch hospitality!

This is our 2nd time staying. We came for our anniversary and stayed in the palifitos. The butlers sure took care of us. We enjoyed the food at the different restaurants. We will be back.

Our experience at Palafitos was amazing they took meticulous care of all our needs. Our butlers William, Daniel and Fernanda were attentive and accommodating of our babymoon. The spa left us feeling refreshed and renewed and once again accommodated for pregnancy. We are leaving knowing we will be back because...

Our experience at Palafitos was amazing they took meticulous care of all our needs. Our butlers William, Daniel and Fernanda were attentive and accommodating of our babymoon. The spa left us feeling refreshed and renewed and once again accommodated for pregnancy. We are leaving knowing we will be back because this level of luxury at an all inclusive price is unbeatable! Alberto gave us a great tour of the property and took us from place to place in a timely manner! Liliana and Patricia gave amazing massages at the spa! The food was top notch… both the flavors and the presentation. Not at all what you expect from an all inclusive.

Beautiful Setting, Service Falls Short We stayed in an Elite Overwater Bungalow (Room 1645), and the location was absolutely stunning — private, peaceful, and with direct water access. The grounds are beautifully maintained, and our butlers were friendly and helpful throughout our stay. That said, the restaurant service across the...

Beautiful Setting, Service Falls Short We stayed in an Elite Overwater Bungalow (Room 1645), and the location was absolutely stunning — private, peaceful, and with direct water access. The grounds are beautifully maintained, and our butlers were friendly and helpful throughout our stay. That said, the restaurant service across the resort was disappointing. Room service and restaurant service were painfully slow, and the à la carte options were limited. Ordering anything off-menu (like a simple side) was confusing and often didn’t translate well. For us the food was good. Can’t agree with reviews being anything other than that. Outside that all our bar services felt expedient and incredibly friendly. The biggest letdown was the wine experience. The included house wines were undrinkable. When we flagged a spoiled bottle, the wine expert dismissed our feedback and instead tried to upsell us on a $300 bottle. We settled on a bottle we knew from home that retails for $16 in the U.S. — it was $135 at the resort. Overall, the setting is incredible, but the service and dining experience didn’t meet expectations for a high-end resort. Worth it for the views, but go in with realistic expectations.

The place is beautiful however the staff is what makes the experience eventful! Plan to visit again. We stayed at Palafitos bungalow and we enjoyed the privacy of the Villa and being so close to the restaurant which was awesome experience within itself!

Alberto and Enrique were so wonderful! They made our trip unforgettable and were so helpful. We would recommend this resort.

We had a good time at Palafitos. thank you to Alberto, Enrique, Pilar and everyone else for the good service. Food was exceptionally good.

Our trip to Palifitos was incredible! From beginning to end, our visit included safe and glamorous transportation limousine service provided my Lomas Travel. Maroma Beach and our private Palifito privided breathtaking taking views, a nice mix of pure relaxation and adventure! Our private over water hut offered comfort, with the...

Our trip to Palifitos was incredible! From beginning to end, our visit included safe and glamorous transportation limousine service provided my Lomas Travel. Maroma Beach and our private Palifito privided breathtaking taking views, a nice mix of pure relaxation and adventure! Our private over water hut offered comfort, with the most exquisite accommodations including King size bed, couples soaking spa, indoor and outdoor shower, fully stocked wet bar, including snacks, inviting views of the beautiful ocean with floats, longe chairs, private soaking outdoor pool and even snorkel gear to use as we were literally steps from the beautiful ocean water. None of these accommodations would matter without the incredible staff who go above and beyond at every turn. Our butler’s Janet and Fernando were top notch and by the end of our trip literally feel like family. All our needs and wants met with even some surprises along the way!❤️ They understand the balance of meeting your needs and balancing that with privacy as well. Always a smile and just a message away offering the ease of the what’s app App. Each morning, Randy delivered our coffee and fruit with a smile and fun story! Our rides to snorkeling and around the resort were provided by Alberto who kept us giggling at every turn! More friends who now feel like family!! The restaurants are all top notch and we were spoiled by Felipe many nights! (Limo Limon, Mexican Fiesta, Palifitos restaurant) Miss Patricia met us with smiles each day for our amazing breakfast at Palifitos. Though every single waiter/waitress were top notch!! Above and beyond service every place we went! Oh… and I can’t forget about Francesca and her side kick twin kitty who helped this kitty lover get her kitty fix. Be sure to snorkel, take the sunset cruise, dance at Rick’s Rooftop Bar, swing and play corn hole at the little beach bar, kayak, play pool volley ball! Visit the coffee shop and eat the ice cream! Go to the spa!!

Everything was absolutely amazing! We stayed at the palafitos overwater bungalow (Elite) which gives you the most privacy and a sea only view. From the moment we arrived my wife and I were greeted with so much positivity and kindness from Alberto (our driver and first person to acclimate us...

Everything was absolutely amazing! We stayed at the palafitos overwater bungalow (Elite) which gives you the most privacy and a sea only view. From the moment we arrived my wife and I were greeted with so much positivity and kindness from Alberto (our driver and first person to acclimate us to the resort and all of its offerings. Aldo and Yasser (and Liz for a short time) were our private butlers and got us anything we needed and set up anything needed to make this visit special and unique. They were incredible and I will definitely miss them when we return home to the states. I would absolutely recommend staying at the Palafitos Overwater Bungalows! Best 20 year anniversary trip ever! Much thanks!

Everything was amazing…service,food,drinks,amenities Palafitos restaurant exceed our expectación,every meal was an experience, everything was incredible. Thanks to Alberto, Enrique, Pilar and Liz for your hospitality THANK YOU!!!!

This place is truly an overwater bungalow paradise, and it was one of the best vacations I have ever taken. Not only is the property amazingly beautiful, but the service team is unmatched. Alberto was the first to greet us on the property and set the tone for our incredible...

This place is truly an overwater bungalow paradise, and it was one of the best vacations I have ever taken. Not only is the property amazingly beautiful, but the service team is unmatched. Alberto was the first to greet us on the property and set the tone for our incredible experience. Pilar and Enrique provided thoughtful and excellent butler service. The Palafitos restaurant and Naay Spa were also exceptional and not to be missed.

From start to finish, the service and experience was 5 stars! Staying at Overwater bungalows was on our bucket list and Palatifos definitely exceeded all expectations! All the staff was super friendly, the food was excellent and the views were incredible. Special should out to the following crew members that...

From start to finish, the service and experience was 5 stars! Staying at Overwater bungalows was on our bucket list and Palatifos definitely exceeded all expectations! All the staff was super friendly, the food was excellent and the views were incredible. Special should out to the following crew members that made our experience very special! Palafitos Dining: Bladimir, Randy, Christian, Lazario, Patricia Lima Limon Waiter: Eliseo Entertainment Crew: Jerik, Osvaldo, Marco Bartenders: Clemente, Carlos, Alejandro Room Butler's: William, Daniel, Liz Driver: Alberto Can't wait to come back!

Yassir & Aldo our butler's accommodated our every need. Alberto drove us everywhere on the property, great personality!

Amazing trip for our honeymoon and first time visiting Mexico. The workers here are extremely nice especially our butlers Fernando, Alberto, and Jan. The room was amazing as well with the glass floors and private pool. We also enjoyed the swing bar all week at El Dorado and the Mexican...

Amazing trip for our honeymoon and first time visiting Mexico. The workers here are extremely nice especially our butlers Fernando, Alberto, and Jan. The room was amazing as well with the glass floors and private pool. We also enjoyed the swing bar all week at El Dorado and the Mexican restaurant with their exceptional staff. Especially Francisco. We recommend the Catamaran as a great excursion as well.

My husband and I had the best experience for our first time in Mexico while staying at the Palafitos overwater bungalows. Not only was the food amazing, but the attention to detail and the presentation was impressive. From the moment we were greeted and “welcomed home” by Alberto to the...

My husband and I had the best experience for our first time in Mexico while staying at the Palafitos overwater bungalows. Not only was the food amazing, but the attention to detail and the presentation was impressive. From the moment we were greeted and “welcomed home” by Alberto to the attentiveness of our outstanding butlers Aldo and Janet who went above and beyond for whatever we needed we couldn’t have asked for a better place to spend our vacation. We can’t wait to come back to this beautiful place. I was very relaxed during my massage with Liliana at the NAAY spa. Thank you to Randy for delivering our breakfast to the room in the morning as well as to the many restaurant servers who always served us with a smile and some of the bartenders who made our delicious cocktails; Josue, Leo, Clemente and Anna to name a few. Our room was always tidied up in the morning and turned down at night. Enjoyed the catamaran ride and seeing turtles during our snorkeling tour. The jet skis were so much fun. I definitely recommend this resort if you are looking to relax, eat good food and get away from all the noise.

Overwater elite bungalow was perfect. View from our deck was amazing and bungalow was so very comfortable .. Swimming in the ocean right under bungalow was incredible. Alberto gave us an amazing tour of resort and took amazing pictures and made the ride to our hut fun. Fernando and Enrique...

Overwater elite bungalow was perfect. View from our deck was amazing and bungalow was so very comfortable .. Swimming in the ocean right under bungalow was incredible. Alberto gave us an amazing tour of resort and took amazing pictures and made the ride to our hut fun. Fernando and Enrique our butlers made the entire trip perfect, took care of everything and made us feel like family. We celebrated our 30th wedding anniversary with overwater private dinner and everyone celebrated with us. Love Palofitos . Definitely go for a bungalow on open ocean.

Simply amazing!! The staff was super friendly and forth seeing to our every needs. The food was absolutely delicious. The bungalow was so cosy and the bed incredibly comfortable. The whole resort was impeccably clean thanks to the relentless work of the employees. We spent 7 days in this paradise...

Simply amazing!! The staff was super friendly and forth seeing to our every needs. The food was absolutely delicious. The bungalow was so cosy and the bed incredibly comfortable. The whole resort was impeccably clean thanks to the relentless work of the employees. We spent 7 days in this paradise and bring back home memories that will last a lifetime time.

Absolutely amazing trip the Palafitos bungalows! Never seen anything like that! The Caribbean nature was incredible and people who worked there were exceptional and very friendly and helpful. From room service, food to entertainment! Fabulous! We made so many friends just playing beach volleyball with the crew, pool volleyball and...

Absolutely amazing trip the Palafitos bungalows! Never seen anything like that! The Caribbean nature was incredible and people who worked there were exceptional and very friendly and helpful. From room service, food to entertainment! Fabulous! We made so many friends just playing beach volleyball with the crew, pool volleyball and workouts in the water. Everyone made our stay soooo enjoyable. Would return without a doubt. Special thank you to Alberto, Marco, Mauricio, Jerick, Ferndinand, Enrique and Pilar!

the Maroma entertainment staff was very helpful and hands on. beach volleyball, water experiences, foam party. the staff

Trip of a lifetime. Everything was perfection. Service was impeccable and everyone was so friendly. They went out of their way to make sure we were having a great time. Alberto was wonderful and remembered our names from day 1. Our butlers Fernanda and Liz were top notch and anything...

Trip of a lifetime. Everything was perfection. Service was impeccable and everyone was so friendly. They went out of their way to make sure we were having a great time. Alberto was wonderful and remembered our names from day 1. Our butlers Fernanda and Liz were top notch and anything we wanted they made happen. The resort is amazing, we stayed in premium overwater bungalow and it was 100% worth the cost. Food was delicious, room service menu was excellent too. We ate nearly every meal in Palafitos restaurant and it was exceptional. We had the best waiter - Julian- each night. Yes there is seaweed but they stay on top of it and clean it up every day. It honestly never bothered us or stopped us from snorkeling and going in the water. The only thing, and it is minor, is that there are ugly black sandbags in front of the bungalows. I wish they could figure out a different option because it is an eye sore. But we will definitely be back!

We had an amazing time celebrating our 30th Anniversary at the Palifitos! The personal butler service, stunning bungalow and 5 star food was more wonderful than we had imagined. We can’t wait to go back to make more amazing memories ✨️

We stayed at the Palafitos Over Water Bungalows. There is not enough words to describe how amazing the food and the service was. This was the most amazing vacation that I have ever had. Everyone on staff was pleasant and more than accommodating. And the food, the food was fantastic!...

We stayed at the Palafitos Over Water Bungalows. There is not enough words to describe how amazing the food and the service was. This was the most amazing vacation that I have ever had. Everyone on staff was pleasant and more than accommodating. And the food, the food was fantastic! You will never have to lift a finger for anything at your stay. We will definitely be back for another visit.

Absolutely everything was amazing. Alberto was the best! The butler service was amazing. Our stay at Palafitos was the very first time I didn't have anything to complain about and I am extremely hard to please. This was our honeymoon trip and it was perfect. Thank you to all the...

Absolutely everything was amazing. Alberto was the best! The butler service was amazing. Our stay at Palafitos was the very first time I didn't have anything to complain about and I am extremely hard to please. This was our honeymoon trip and it was perfect. Thank you to all the Palafitos staff, this is the definition of hospitality. We will be back for anniversaries.

Truly idyllic experience. We came here for our honeymoon and everyone treated us like we were royalty. I want to thank Daniel, William, Liz, Alberto, Flor, and Lazaro for their extreme attention to detail and all their help, even with our out-of-hour requests. Will definitely come back. Leaving happy that...

Truly idyllic experience. We came here for our honeymoon and everyone treated us like we were royalty. I want to thank Daniel, William, Liz, Alberto, Flor, and Lazaro for their extreme attention to detail and all their help, even with our out-of-hour requests. Will definitely come back. Leaving happy that I was able to experience it, but sad that it’s over.

Amazing even with rainy weather was truly great with the service and food! We mostly relaxed but could have done a lot. Learning to cook and dance we so fun with Olverto and Marco! Daniel our butler made everything wonderful. Liz was responsive and helpful. The AMAZING Alberto so kind,...

Amazing even with rainy weather was truly great with the service and food! We mostly relaxed but could have done a lot. Learning to cook and dance we so fun with Olverto and Marco! Daniel our butler made everything wonderful. Liz was responsive and helpful. The AMAZING Alberto so kind, thoughtful, and memorable, he’s the best!! Hope to be back soon. Bed was comfortable, everything clean, and food so fresh and great.

We went to the palafitos bungalows for our honeymoon and it was 100/10, everything we ever could’ve wanted. Enrique our butler was INCREDIBLE. Alberto with the front desk and all of the staff were so kind, food was delicious, service was perfect, the views and excursions were beautiful and so...

We went to the palafitos bungalows for our honeymoon and it was 100/10, everything we ever could’ve wanted. Enrique our butler was INCREDIBLE. Alberto with the front desk and all of the staff were so kind, food was delicious, service was perfect, the views and excursions were beautiful and so much fun. osbaldo and Bryan who were around the pool made the trip even more amazing. Truly this place is incredible in every way.

Wow, that was a trip of a lifetime! Everything was perfect. Normally we travel to Hawaii a few times per year and I love it so much I have a hard time booking anything else. I'm so glad that I did. Service was impeccable. Our butlers Yasser & Pilar were...

Wow, that was a trip of a lifetime! Everything was perfect. Normally we travel to Hawaii a few times per year and I love it so much I have a hard time booking anything else. I'm so glad that I did. Service was impeccable. Our butlers Yasser & Pilar were amazing. We never had to ask for a single thing. Yasser went above and beyond every moment of the day. His recommendations were perfect, and he did such a great job explaining everything and showing us around...he even dud a ohoto shoot for us. Alberto was also amazing at showing us around, doing a photoshoot and making sure we were comfortable. Instead of just pointing where we need to go, he took the time to transport us himself as did Yasser. Top notch! The bungalow was so fun and worth every penny. I actually cried leaving, it was such a special trip. All meals were superb, loved the Xcaret visit and the catamaran snorkel was so fun. Can't wait to return. Thank you, Palafitos.

We stayed at Palafito’s last week and really enjoyed listening to the Latin music live band by the pool. They had great sound, lively and fun energy, and they had everyone dancing to their great song selections! Don’t miss them when you visit!

We had so much fun with all of the activities! There was always something to do. Marco and Mauricio made sure we were always taken care of and having a good time.

Alberto made us feel welcome from the start to the end of our trip, will definitely return with friends and family🥰 felt very welcome and comfortable

The Palafitos are very unique being over the water with the glass windows in the floor. The food and drinks were first class but what makes this place so special is the staff! Service here at Palafitos are truly exceptional. Alberto is best bellman ever! Aldo and Janet are the...

The Palafitos are very unique being over the water with the glass windows in the floor. The food and drinks were first class but what makes this place so special is the staff! Service here at Palafitos are truly exceptional. Alberto is best bellman ever! Aldo and Janet are the best butlers ever!

Jerik and Mauricio, Marco, DJ Chris, Marlon, and Alex were an exceptionally and helpful. They made our stay much better and it felt like family.. Alex, our butler, was attentive and fast to reply. All the bartenders are excellent , Renee, Gustavo, Leonardo, Daniel and Josue were excellent bartenders and...

Jerik and Mauricio, Marco, DJ Chris, Marlon, and Alex were an exceptionally and helpful. They made our stay much better and it felt like family.. Alex, our butler, was attentive and fast to reply. All the bartenders are excellent , Renee, Gustavo, Leonardo, Daniel and Josue were excellent bartenders and helped us pick out tequila and were very knowledgeable. It's just a delight to be here. It is paradise is so beautiful. The landscaping and grounds are so well kept. It's so magical and dreamy here. We stayed in the beachfront honeymoon villa It was two stories of mind blowing views. We have three showers and two bathrooms and it has a huge full kitchen and dinning . We are excited for our sweet chef to come and prepare our dinner Already booking our next stay here

We stayed in the Elite overwater bungalow. The personal service and care provided by the butlers, and all the staff was superb! A special thank you to our butlers Daniel and William who made us feel at home and to Alberto who was always at the ready with a warm...

We stayed in the Elite overwater bungalow. The personal service and care provided by the butlers, and all the staff was superb! A special thank you to our butlers Daniel and William who made us feel at home and to Alberto who was always at the ready with a warm smile! The beach was beautiful and clean. All the restaurants were amazing and the main pool was with clean and well staffed keeping you with clean towels and a drink in hand. Will be going back soon!

We went for our honeymoon and had the best time! Alberto, William, Daniel, Josue, leobardo, Marlene, and Shirim went above and beyond taking care of us and making us feel like royalty. Our Butlers William and Daniel surprised us on our last night with rose pedals, Champagne, and a hot...

We went for our honeymoon and had the best time! Alberto, William, Daniel, Josue, leobardo, Marlene, and Shirim went above and beyond taking care of us and making us feel like royalty. Our Butlers William and Daniel surprised us on our last night with rose pedals, Champagne, and a hot bubble bath with candles after we came back from the fiesta. We can’t wait to come back!

Maricio, Marco, Jerik , Enrique, and Carlos are awesome!!! The cooking class was great and so is the service!! Very good entertainment.

Maroma was amazing. From the beginning g to the end. Alberto is amazing!!!! Aldo it was so amazing to see him again!!!! He takes exceptional care of everyone!!! Josue the bartender was great and friendly and always cheerful.

Everything was perfect, the room was excellent the pools were great, the service……was absolutely exceptional! Alberto and Aldo are second to none. Extremely attentive and accommodating. We wanted for nothing the whole trip. Rafael is a genuinely excellent guy! He runs a beach like nobody’s business! He too took care...

Everything was perfect, the room was excellent the pools were great, the service……was absolutely exceptional! Alberto and Aldo are second to none. Extremely attentive and accommodating. We wanted for nothing the whole trip. Rafael is a genuinely excellent guy! He runs a beach like nobody’s business! He too took care of us at a very high level! Everyone there is vey nice, but my 3 amigos made sure we were always happy and taken care of! Can’t wait to see them again!

Incredible food, views and staff made the experience great! Excellent Entertainment Team too! Shout out to Marco, Jerik and Mauricio! They were super fun and engaging and made the stay quite entertaining! The resort was small but perfect for a quiet getaway! Maroma Beach was awesome and very large with...

Incredible food, views and staff made the experience great! Excellent Entertainment Team too! Shout out to Marco, Jerik and Mauricio! They were super fun and engaging and made the stay quite entertaining! The resort was small but perfect for a quiet getaway! Maroma Beach was awesome and very large with a lot of activities! The Wave runner and Catamaran Cruise with snorkeling was also included!

The place is beautiful and everyone was very hospitable. Alberto was a lot of fun and very helpful. My favorite staff member.

Excellent location and facilities. Special shout out to jerik, marco, mauricio, marlon, dj Chris, and Alex. Amazing.

Wow!! What an amazing experience we had at Palafitos! The bungalows are gorgeous, private, and quite large. The service and food is top notch!! We spent most of our time at our bungalow, as it was so wonderful. Steps to the ocean, private plunge pool, comfortable on every level. Our...

Wow!! What an amazing experience we had at Palafitos! The bungalows are gorgeous, private, and quite large. The service and food is top notch!! We spent most of our time at our bungalow, as it was so wonderful. Steps to the ocean, private plunge pool, comfortable on every level. Our butlers, Aldo and Janet were fantastic and went above and beyond to make sure all our needs were met. Alberto was always making us laugh and driving us wherever we needed to go at the resort! Leobardo made the best drinks and kept us hydrated all day!! I highly recommend his pins colada with amaretto floater! See you in 20 minutes!! The restaurant is incredible. The Steak night (5 courses) and the Elements (5 courses) were exceeded our expectations !! The service was just as amazing as the food. Christian, Randy, and Baldimar were fantastic and took the best care of us. Rafael was also wonderful!! We will definitely be back!! It was a very intimate and special trip!! Thank you all for making our 20th anniversary one for the books!!!

Wow what a stay! After deep diving in research and comparisons I chose palafitos for our honeymoon. I am so happy I did, every single encounter was met with genuine care and kindness. Yasser, Pilar, Alberto, Lazaro were a few of the most impactful employees who made our stay top...

Wow what a stay! After deep diving in research and comparisons I chose palafitos for our honeymoon. I am so happy I did, every single encounter was met with genuine care and kindness. Yasser, Pilar, Alberto, Lazaro were a few of the most impactful employees who made our stay top notch. The level of service they provided each and every day was above any stay we have had previously. Marcos with the pool activities was amazing! He had my fiancé doing water aerobics which was an epic memory. The bartenders and servers on the palafitos beach side were also a few of our favorite people. I can’t remember their names but they were awesome friendly fun and always remembered our drinks! An absolute pleasure and memorable time and we can’t wait to visit again! Gracias a todos por un tiempo tan memorable! Xo

Fantastic experience! Wonderful service and food! Came for a long weekend to celebrate our 25th anniversary. Decided on Palafitos because it is the only resort in Riviera Maya with overwater bungalows. The spa and pools are also very nice. Lots to do or not do if you prefer.

Alberto, Daniel, Janet, and Aldo made sure we had everything we needed and more! This place is beautiful and food was great!

This is the best resort my wife and I have ever visited in the Caribbean or Mexico. The food at the overwater restaurant was 5 star quality every meal. The butlers are very attentive and Alberto is the best Ferrari/golf cart driver in Mexico. The bungalows themselves are incredibly nice...

This is the best resort my wife and I have ever visited in the Caribbean or Mexico. The food at the overwater restaurant was 5 star quality every meal. The butlers are very attentive and Alberto is the best Ferrari/golf cart driver in Mexico. The bungalows themselves are incredibly nice w/ indoor and outdoor showers, private infinity pool, jacuzzi, and stairs directly into the ocean. Definitely would recommend!

From the service, to the views, the food, and the relaxing atmosphere, Palafitos was hands down the best Mexico vacation we’ve ever been. The staff becomes friends by the end of the trip…Alberto, Rafael, Rene, Yessar, Pilar…just to name a few of them.

Another 5 Star week at Palifitos!! Aldo and Janet, superb Butlers Alberto, the best in Concierge and Travel within resort Rafeal and Rene… make the drinks and beach bot top shelf. Manager Miguel, best from the top! Can go on and on… This Staff is Familia

What an amazing experience. This is truly a hidden gem. The bungalows are only surpassed by the level of service. We will definitely be back. The Butlers Fernanda and Liz were amazing. Alberto the bellman was always ready to help with a smile. He made the trip even better.

We had a great time at El Dorado Maroma once again. Our Butler, Julieta made sure our time was enjoyable and stress free. Marco, Jerik, and Mauricio made sure each day had fun activities. Edwart made great drinks at Swinf Bar and the staff at Papitos and Lima Limon were...

We had a great time at El Dorado Maroma once again. Our Butler, Julieta made sure our time was enjoyable and stress free. Marco, Jerik, and Mauricio made sure each day had fun activities. Edwart made great drinks at Swinf Bar and the staff at Papitos and Lima Limon were amazing. Too many great staff to name! It was another great trip and can’t wait to come back again.

We just returned from an unforgettable stay at this incredible resort, and I can’t say enough good things! From the moment we arrived, the staff made us feel so welcomed and taken care of — every single person we encountered was warm, attentive, and genuinely kind. The food was absolutely...

We just returned from an unforgettable stay at this incredible resort, and I can’t say enough good things! From the moment we arrived, the staff made us feel so welcomed and taken care of — every single person we encountered was warm, attentive, and genuinely kind. The food was absolutely amazing with a great variety and quality that exceeded our expectations. But the real showstopper? The overwater bungalows. They were simply stunning — beautifully designed, incredibly relaxing, and offering the most breathtaking views. Every detail was thoughtfully done. This place is pure paradise, and we’re already dreaming of coming back!

My wife and I have been coming here for about 8 years. We come 1-2x/year. We absolutely love it. The beach and water are other-worldly. Absolutely beautiful. The food is exponentially better than you would expect from an all inclusive. It truly is gourmet all inclusive. But what makes us...

My wife and I have been coming here for about 8 years. We come 1-2x/year. We absolutely love it. The beach and water are other-worldly. Absolutely beautiful. The food is exponentially better than you would expect from an all inclusive. It truly is gourmet all inclusive. But what makes us come back besides the beach and food is the service. This place is becoming like a second home to us. We have developed relationships with so much of the staff. It’s nearly impossible not to. They are lovely. So kind and warm. The warmest is Yasser, the Palafitos butler. You won’t find a kinder heart anywhere. I legitimately get sad to leave him each time, as I feel like he is family. He is an incredibly hard worker too. He’s always running around getting anything and everything his guests desire. He cares deeply about making your experience unforgettable and his smile will light up your day. He’s a wonderful human and my Mexican familia. William is right there with him too. William goes above and beyond for us every time. These two butlers shine above everyone else, and most of the other butlers are still darn good! William made sure that my wife has special items that she loves, he decorated the room beautifully for our anniversary and he scored major points for me with my wife. He took time out of his own day to find items for me that I really wanted and did it without expecting anything in return. His laugh is contagious and he’s just wonderful. Top notch. Speaking of happiness, you may not find a happier human than Alberto at the Palafitos. He’s the perfect bookend for the trip. He picks us up in his golf cart and brings us to our room or anywhere else we need and then brings us to the car when we leave. Even in the midst of being sad to go, seeing his smiling face as the last memory of Maroma always brightens the mood. He is joy personified. He exudes happiness and kindness. And my goodness… he remembered my wife’s and my name a year later! He not only greeted us with our names, he did it enthusiastically and sincerely was happy to see us. I don’t get that warm of a welcome when I visit family. It’s impossible to be in a bad mood around Alberto. He is sunshine and a highlight of our trip. Daniel the room service delivery man at PALAFITOS is such a hard worker. I think some people overlook him because the butlers get the most attention but he is amazing. He should be a butler. He’s better than several of them. He is very happy and kind but my goodness was that guy works hard. He would check in on us and make sure we had everything we needed and was always rushing to get everything we wanted in a timely manner. He is a hidden gem at Maroma and needs to be promoted. If I was managing a hotel, I would want to build a team around this man and the people I mentioned above. Eliseo at Lima Limon is also amazing and is a huge asset to this resort. He is so friendly and has done many favors for us that go far above and beyond that of a server at a restaurant. We look for him every trip and he makes us feel at home. Leo was my bartender at Palafitos and I had so much fun with him. We would create drinks together and he gets so excited about it. He has such a happiness about him and really was a treat to get to know. I also really enjoyed Alejandro at the bar there. He remembered my wife’s drink and always makes sure to say hi to me. Lazaro and Christian were fantastic at Palafitos restaurant. Both top notch guys and add to your experience. Agustin served us at the member gala and has been there forever. He’s very professional and a great server. Fernando at Palafitos always smiles and waves to me and always makes sure I’m taken care of. There are many other wonderful people who make up the staff at Maroma. This place is magical and I highly recommend it. But these people make me come back over and over again and make me feel at home. I love them.

We truly love it here. The staff have become family as my husband and I return year after year to unwind and recharge in paradise! The location is unbeatable. White power sand beaches and beautiful clear water. We came during seaweed season and had some brown water days but that...

We truly love it here. The staff have become family as my husband and I return year after year to unwind and recharge in paradise! The location is unbeatable. White power sand beaches and beautiful clear water. We came during seaweed season and had some brown water days but that didn’t stop us from enjoying each glorious second! We also know that Mother Nature does her own thing. The seaweed was not an issue for us and the resort has staff working tirelessly to remove it. The beaches are heaven on earth with lush green jungle surrounding it. William and Yasser are beyond spectacular personal butlers. They both go above and beyond to ensure you have everything you need. They are attentive and very thoughtful. Yasser brought inflatable water chairs for my husband and I to enjoy in the ocean, and William decorated our room for our anniversary. We have loved getting to know them both over the years and always look forward to seeing them when we visit. I highly recommend requesting them! You will be truly blessed in their presence. Rafael at the palifitos beach is an awesome beach butler. He sets up the beach chairs and brings cold water and snacks faster than anyone I’ve seen. Even on the super hot days he runs around making sure his patrons are replenished. He has an awesome personality too. Rene at the bar is welcoming and always open to creating a fun drink for you! Leo at the Palafitos bar also went above and beyond helping my husband create drinks while also educating him on some local spirits. Daniel Ramirez the palifitos room service delivery man is absolutely on top of his game. He is quick and did a great job making sure I had all the drinks, condiments, and chips my heart desired. It rained pretty hard one day and he brought me snacks in the middle of it and had a huge smile on his face. Bless him. In the palifitos restaurant Christian and Lazaro did a great job making our dining experience smooth. Christian went above and beyond by bringing my husband popcorn which was incredibly thoughtful! Eliseo at Lima limon is an excellent waiter. Very attentive and always had a huge smile on his face and a willingness to serve. Last but certainly not least is Alberto- who bookends every trip. He is the initial contact, and the last hug of our stay. He is ready and eager to drive us anywhere we need to go, and if we decide we need to exercise he’s there cheering us on! Alberto is true sunshine! Whether you are walking past him or enjoying a trip in his golf cart his smile and warm personality make you truly feel at home. He remembers names like no one I’ve ever met and goes out of his way to ensure you are doing great and having a good day. He has always been one of my favorite parts of our trip to Maroma. We will never forget him simply because he is that memorable!! I hope you are all lucky enough to have these amazing staff members during your visit!!