Excellence Oyster Bay

We had a great stay at Excellence Oyster Bay! We went for a 40th Birthday trip with a group of 15 people and we all had a wonderful experience. The hotel itself was beautiful, spotless, and modern. All the staff at the resort was very kind and attentive. Martin made...

We had a great stay at Excellence Oyster Bay! We went for a 40th Birthday trip with a group of 15 people and we all had a wonderful experience. The hotel itself was beautiful, spotless, and modern. All the staff at the resort was very kind and attentive. Martin made sure we had a blast at the pool every day and the entertainment was on point. He really made sure to interact and make memories with everyone. We all looked forward to seeing him daily. Our cabana waitresses, Deonique and Latifa, worked tirelessly to make sure all 15 of us had cocktails, water, food all day long. The Spa was fantastic and would highly recommend. The restaurants do not take reservations and with a group of 15 people we were worried but upon check in we met with Shane, the Food and Beverage Guest Relations Manager, and he was able to book us a private dinner each night and even a birthday surprise for dessert! He really went above and beyond to make sure it was a perfect evening for our group. His staff and the chefs were amazing too. We will definitely be returning to the resort someday soon hopefully!

Recently stayed for a week with my wife. We were very disappointed across the board, especially when compared to our previous stay in 2022. We upgraded to the “excellence club” once again, but service was very subpar. At several restaurants, the waiter/waitress seemed to only want to get our order...

Recently stayed for a week with my wife. We were very disappointed across the board, especially when compared to our previous stay in 2022. We upgraded to the “excellence club” once again, but service was very subpar. At several restaurants, the waiter/waitress seemed to only want to get our order and get out. Only 1 or 2 people working at an entire upgraded excellence pool area. The property is still in decent shape, and the peninsula is a solid location. Pools / beaches are nice, but lots of seaweed in the ocean nearby so not a ton of crystal clear water. Two nights in, my wife got food poisoning unfortunately. We told the front desk, but no one really cared. “Oh, we’ll make note of it and file a report.” When employees asked us about our stay, we mentioned that one of us had food poisoning. On THREE separate occasions, the employee said “oh no, I will do something special to make up for it” - then proceeded to do nothing all day, check in on us, etc… — which is even worse than doing nothing at all. When someone came a few days later to check in on my wife and file the report, they again said they would visit us at dinner to check in and do something special. Again, nothing. It exemplified the overall attitude of the employees - just there to check the box. I wish I would have read more reviews beforehand without blindly rebooking, as I have seen this feedback from others. As soon as we returned two weeks ago, we reached out to Excellence customer service (which is what the hotel told me to do), as we were supposed to hear back from the illness/insurance claim we filed. I am STILL waiting on any response from them. We are incredibly disappointed at paying $900-1000 a night to stay here. Your money is much better spent elsewhere, as this hotel is unfortunately a shade of its former self.

We thoroughly enjoyed our stay at Excellence Oyster Bay (Jamaica). Everyone we encountered was extremely professional and attentive. All facilities were clean, food was plentiful and delicious . Service was impeccable . The entertainment team, particularly Martin, was so much fun and made it their duty to ensure we all...

We thoroughly enjoyed our stay at Excellence Oyster Bay (Jamaica). Everyone we encountered was extremely professional and attentive. All facilities were clean, food was plentiful and delicious . Service was impeccable . The entertainment team, particularly Martin, was so much fun and made it their duty to ensure we all enjoyed ourselves. He routinely checked in on everyone and even knew all of our names.! That’s just how personable and genuine he is. You don’t find that often, especially at such a busy/large establishment. We will definitely be returning!

The resort is beautiful. Our trip was exactly what we wanted, quiet, peaceful, relaxing and romantic. The room was perfect and amenities are great! Food and drinks were top shelf and very tasty. Loved the private transfers to/from the airport.

Where to even begin. This was our second visit to Excellence and we began our trip with high expectations, would they be met again? From arrival at the resort, we were immediately greeted and remembered by Bellman Stanley, an extremely polite and helpful gentleman. We had lunch at Lobster House...

Where to even begin. This was our second visit to Excellence and we began our trip with high expectations, would they be met again? From arrival at the resort, we were immediately greeted and remembered by Bellman Stanley, an extremely polite and helpful gentleman. We had lunch at Lobster House while we waited for our room to be ready, the food here is always so fresh and delicious. Dinner that night was at Spice, also a favorite as we ate here twice, once for Hibachi with Jay, quite possibly the best hibachi chef I’ve ever had! Day 2, we spent a good bit of time on the beach, near the villas where it’s quiet, so peaceful here, but keep in mind, not as many servers visit this area, so you will need to walk back for drink/food. We spent the afternoon at the pool, where we met Ian who was always on top of cleaning the pool!! We also met 2 of the entertainment staff, who I want to give each their own special shout outs. Martin- kept the pool entertainment, music, games, conversations going all day long. Always greeted you, and made sure you had a good time. Never saw him without a smile! Warren- may have given us one of the most special things of the trip. We mentioned to him we missed the tie dye event. He quickly said no problem, meet me on the beach in 10 mins. He gave us a 1 on 1 session and made us 2 amazing shirts. We won’t forget this!! Last, the bar staff, always have the best vibes, and making great drinks! Thank you Moodie, Junior and Christopher!! Day 3: more beach and pool time, dinner at the grill where our steaks were perfection! Day 4: more of the same, which is nothing short of what you want. Relax! In summary; Excellence rarely fails. This resort has amazing staff, food, drinks, views, entertainment, activities if you want, and more! I can’t recommend this place enough!! Last shout out to the hard working dance crew, they worked everyday and put on amazing shows, great talent!!

This is absolutely the best resort we have ever stayed. The staff are all very responsive and friendly, and the food choices and quality are amazing. There are too many staff to say thank you to really, but a few stand-outs that we noted during our stay are: Keisha -...

This is absolutely the best resort we have ever stayed. The staff are all very responsive and friendly, and the food choices and quality are amazing. There are too many staff to say thank you to really, but a few stand-outs that we noted during our stay are: Keisha - Excellence Club Beach Server Rodney - Bartender Magna Club CJ - Entertainment Staff & Eco Bike Tour Lead Nicholas - Chez Isabelle Everyone at Aroma Cafe Everyone at the Kitchen Table Atticka - Excellence Club Beach Server Junior - Sol Bar Alex - Fitness Staff Dave - Lobster House Everyone on the Garden/Grounds Staff Tessa - Jamaican Cooking Demo Michael - Rum Connoisseur at the Sol Bar Warren - Entertainment Staff Fabian - Fitness Staff Shawanna - Excellence Club Concierge We enjoyed the availability of Bali-beds and loungers both on the beach and at the pool without the usual game of “reserving” chairs and people never being around to use them. In 10 days we only waited for a la carte restaurants once, but even then it was only about 20 minutes. Any specific requests we had were followed up on immediately and with a smile. The pre-show entertainment was all very good. After a full day in the sun, we never made it to the actual entertainment 😂 Thank you to the Excellence Oyster Bay for an excellent experience.

Just back from our second trip to Excellence Oyster Bay. It was a relaxing and amazing week- everyone we met was super friendly, stopping to ask how things were going and if we needed anything. Starting with Tristana at the excellence reception who remembered us from last year- we felt...

Just back from our second trip to Excellence Oyster Bay. It was a relaxing and amazing week- everyone we met was super friendly, stopping to ask how things were going and if we needed anything. Starting with Tristana at the excellence reception who remembered us from last year- we felt welcomed and right at home. We stayed in Beach House 1. Housekeeping came daily and did an great job (left us a towel art swan one day) the mini bar was filled daily as well, I left a note with a tip to ask for extra water and they made sure we had plenty. We ate at Kitchen Table most days with Sevoy as our server- I drink soy milk in my coffee and after the first day she brought it to me without me even having to ask. We did hibachi at Spice one night and the food was delicious and the chef very entertaining. The martini bar before dinner each night was something we looked forward to- bartenders Jesse, Christopher and Zoya helped us find new drinks, kept us entertained and it was fun learning more about each of them. The bartender at zenith, Shanice made the best espresso martini and lemon drop martinis we’ve had! Food was excellent at each restaurant. They are very serious about food allergies and being pescatarian it was nice that there is plentiful seafood as well as plant based meals at every restaurant. If you are looking for a relaxed and easy going vacation, this is the place.

My husband and I went for a week to celebrate our 1 year wedding anniversary. Having traveled a fair bit, including at all inclusives, I had been told this place would be top tier by a few friends, but wasn’t impressed. First off, starting our first morning, jack hammering and...

My husband and I went for a week to celebrate our 1 year wedding anniversary. Having traveled a fair bit, including at all inclusives, I had been told this place would be top tier by a few friends, but wasn’t impressed. First off, starting our first morning, jack hammering and other construction started over our room at 8 am so intensely our electricity would flicker. We called the front desk and was told we’d get a call back. We didn’t. We went to visit the front desk. Was told they’d look into it and call us. They didn’t. The construction went on all day - every day - and we didn’t get a response until day 3, when they did thankfully move us to another room. The food was fine at best, with some of it being downright bad, especially room service. The staff had just returned from their walk out over salary and were still very unhappy, with at least one telling us he would burn the place down if the owners didn’t deliver on their bare minimum promises to pay a living wage (which I’m here for). The beach is beautiful, especially the secluded one with the private pool, though don’t recommend walking too far down because there is refuse and broken glass. The spa was quite nice.

It was not worth the money unfortunately. The Good : The resort itself is on its own peninsula so it's beautiful! Lot of spaces to relax on the water and pools. Not crowded and easy to get chairs etc. Most of the staff is friendly. The Bad : Excellence club...

It was not worth the money unfortunately. The Good : The resort itself is on its own peninsula so it's beautiful! Lot of spaces to relax on the water and pools. Not crowded and easy to get chairs etc. Most of the staff is friendly. The Bad : Excellence club is a waste of extra money as there are zero benefits, and they never check if you have it. They run out of the better alcohol every day we were there. The food is average at best most of which was just not good . Over-salted or just bland everywhere. Not all of the restaurants are open every night and they don't take reservations so you have long waits. Room service was over an hour each time. Bottom line ....For $1000 a day they need to do better. Food and drink and the excellence club all need a major upgrade. We would most likely go back to secrets if we return to Jamaica.

We had the most incredible stay at Excellence Oyster Bay, and I can’t recommend it enough! Not only was it a dream vacation, but it was also the perfect place to get married. From the moment we arrived, we were treated like royalty. The resort is absolutely stunning—beautiful beaches, lush...

We had the most incredible stay at Excellence Oyster Bay, and I can’t recommend it enough! Not only was it a dream vacation, but it was also the perfect place to get married. From the moment we arrived, we were treated like royalty. The resort is absolutely stunning—beautiful beaches, lush gardens, and top-notch facilities that make it the ideal all-inclusive getaway. A huge shout-out to the amazing staff who made our stay truly unforgettable! Bartenders Aaron and Rivario were always friendly, attentive, and made the most delicious cocktails. Every restaurant had outstanding food. Be sure to grab patties from the Cielo bar! Chef Dwayne at Spice put on a great hibachi show, full of laughs and delicious food. Butler Omar went above and beyond to ensure we had everything we needed, always available but never intrusive. The entertainment team was phenomenal! Warren, CJ, and Shell kept us entertained with fun activities throughout the day. They made sure we were having a blast while also creating a warm, welcoming atmosphere that made us feel like part of the family. All of the dancers brought so much energy and enthusiasm to everything they did. Now, about our wedding—simply flawless. From start to finish, it was everything we dreamed of and more. A massive thank you to photographer Cole, who captured every moment so beautifully and made us feel at ease throughout the process. The photos are breathtaking, and we’ll cherish them forever. And a special shout-out to wedding coordinator Rochelle, who took care of every detail and ensured we felt at ease. She made the whole process seamless and stress-free, which was such a relief on such an important day. Last but not least, hit up the spa! Definitely get a massage or at least do the hydrotherapy. You won’t be disappointed! Alexia in the spa completed the most incredible hair and makeup for my wedding day. I could not have felt more beautiful! If you're looking for a relaxing, fun-filled vacation, or even the perfect destination wedding, Excellence Oyster Bay is the place to be. The combination of luxurious amenities, exceptional service, and an unbeatable team of staff made this an experience we’ll never forget. Thank you, Excellence Oyster Bay, for making this trip so special! We’ll definitely be back!

I recently had the misfortune of staying at Excellence Oyster Bay in Jamaica, where I paid extra for the supposedly elite Excellence Club experience. What I got was anything but excellent. The service at the beaches was nonexistent, and the restaurants were a disaster—half of them were always closed, and...

I recently had the misfortune of staying at Excellence Oyster Bay in Jamaica, where I paid extra for the supposedly elite Excellence Club experience. What I got was anything but excellent. The service at the beaches was nonexistent, and the restaurants were a disaster—half of them were always closed, and the ones that were open offered subpar service. It turns out that the lack of customer service was due to ongoing labor issues, with staff reportedly on strike, which explains the complete disregard for guests' needs. This is not just a rumor; it's evident in the numerous reviews that mention similar experiences. To add insult to injury, the "oceanfront" rooms are misleadingly marketed. In reality, most of these rooms are merely pool-front, offering a view of the pool rather than the ocean. This was a significant disappointment, especially considering the premium price we paid for what was supposed to be a luxurious oceanfront experience. My stay was a total waste of money. The Excellence Club, which promised superior service, was a scam. The private drivers for our tours were consistently late, over an hour. Who is on vacation, the staff members or us? To make matters worse, I followed this disastrous stay with a visit to an adults-only resort in Tulum, Mexico, where I paid a fraction of the cost (about 1/10th) and received truly exceptional customer service. It was a stark contrast that highlighted just how poorly Excellence Oyster Bay performed. If you're considering Excellence Oyster Bay, especially the Excellence Club, save your money and look elsewhere. You won't find a better experience at any other Excellence resort; they seem to have lost sight of what truly matters—customer satisfaction. Look how they handle their poor reviews.

Location: 5/5 Beaches: 5/5 Room: 5/5 Food: 4.5/5 Service: 4.5/5 Policies: 0/5 Short version: if everything goes according to plan, your stay will probably be fantastic. The moment you need help making an audible for any reason, you're $#!@ out of luck. Full details: My wife and I came to...

Location: 5/5 Beaches: 5/5 Room: 5/5 Food: 4.5/5 Service: 4.5/5 Policies: 0/5 Short version: if everything goes according to plan, your stay will probably be fantastic. The moment you need help making an audible for any reason, you're $#!@ out of luck. Full details: My wife and I came to Excellence Oyster Bay for our honeymoon in early 2020. The food, the service, the location, the ocean front beach house... Everything was impeccable. We go to the beach every couple of years when my wife can no longer resist the calling. We went to their Negril location in 2023 and the beach was amazing, but they had fewer restaurants to choose from and the staff wasn't as nice. So when our anniversary rolled around this year, we decided to go back to Oyster Bay to make sure we had the best possible experience. All in all, it was basically everything we remembered. We stayed in the Excellence Club Ocean Front Beach House again. We stayed the same 8 days as we did on our honeymoon. While most of it was just as good as the first time (the food wasn't *quite* as good this trip), things felt drastically worse when their policies and customer service phone staff made things significantly more stressful for us on a trip that was intended to be the exact opposite. We booked through a travel agent who works through American Airlines Vacations. Less than 24 hours before our departing flight, American Airlines cancelled our flight without explanation. With no alternative flights offered to get us to Dallas, we were left flying through Chicago.. a day late. We call our travel agent and explain what's happened. She contacts the front desk who tells her she has to contact Excellence's customer service phone number on their web site. After finally getting through to an agent, they assure us that the reservation can be altered by pushing out the departure date by a day, but that this can only be done by the check in desk once the guests arrive and check in on location. Great! We paid for 8 days and would prefer to stay 8 days, so this is awesome. We rush to ensure there's room on a return flight for Wednesday now instead of Tuesday. There's plenty of seats. Our travel agent cautions us about changing the flight until we have confirmed the extension with the resort in person, so we take her advice. Fast forward to check in. We're told that NOBODY in the ENTIRE resort can make that change and that we have to call the customer service number. So the vicious circle begins. We were told nothing could be done and they would refund the one day that we missed, despite multiple rooms being available for the Wednesday we wanted to substitute. Our travel agent called the number on the site. AA Vacations called the number on the site. Our travel agent sent emails when the phone number yielded no results. AA Vacations did the same. 48 hours later, we were no closer to having any resolution. Excellence was making it as difficult as possible for us to spend our money with them. The fact that we'd spent over $20k with them seemed to be meaningless as they seemed intent on refunding us money instead of keeping it by letting us stay in the room that would be vacant otherwise. In a moment of sheer desperation, I asked to speak to a sales manager or whoever runs the weddings at the resort and was given Rochelle's name. Rochelle was awesome. She understood, empathized, and made it her job to find SOMEBODY who could initiate a path forward. She worked through her concierge manager to try and find a resolution. Unfortunately, this was late Friday afternoon and their reservations desk they needed to work with closed at 5pm that day and doesn't work weekends. *Of course* they don't... Sigh. Meanwhile, my wife and I aren't sure if we're going to be able to stay or not. Will we even be able to get seats on the departing flight to Dallas that day at this point? This weighed on us from the moment we arrived and were told that they lied to us about the resort being able to fix it when we checked in. Less than 24 hours before our scheduled departure, we hear back from Rochelle (BLESS THIS WOMAN FOR ALL HER HELP!!!). They were able to confirm the 8th day that we'd already paid for was good to go. Our travel agent makes a mad dash to the American Airlines site to secure a return flight change and we end up having to pay extra for premium seats, as that was all that was still open on the flight. 6:06pm - our travel agent receives an email letting her know that Excellence was *going to make an exception for us this time* and let us stay the extra night. How $#@!'ing nice of them to be so gracious after lying to us multiple times and making this the most stressful experience we've ever had trying to spend money. We'd never considered another brand other than Excellence up to this point. In the future, we'll specifically be looking at what their competitors offer as well.

The resort is beautiful and the employees and personnel make your experience special and worth the money. Kevin the bell man and chrisianna our beach server was the best there is. Very comforting and kind - Jamaica will make you feel the love and vibe. Yah Mon

Beautiful resort, the rounds are immaculate. The entertainment was good, the staff are wonderful and beyond helpful. There are many restaurants to choose from, the jerk chicken hut and Jamaican restaurant were ok as far as food goes not great but the staff made up for the good shortcomings. The...

Beautiful resort, the rounds are immaculate. The entertainment was good, the staff are wonderful and beyond helpful. There are many restaurants to choose from, the jerk chicken hut and Jamaican restaurant were ok as far as food goes not great but the staff made up for the good shortcomings. The Jamaican breakfast options at the Kit gem Table buffet were excellent. Compliments to the chef. There were plenty of beach beds available and the grounds were well kept. Not sure the excellence club was worth the extra cost

We had the best time at the Excellence Oyster Bay! The food was amazing and the staff were friendly. The beaches were breathtaking. The entertainment can be improved, and they ran out of a few food items, but overall it was a wonderful property and location to celebrate my husband...

We had the best time at the Excellence Oyster Bay! The food was amazing and the staff were friendly. The beaches were breathtaking. The entertainment can be improved, and they ran out of a few food items, but overall it was a wonderful property and location to celebrate my husband and our friend’s birthdays! I would highly recommend this property.

This is our second time and so glad we returned! The staff are top notch. When we arrived Danjay was super helpful settling us in. He was funny and personable and remembered our names when we saw him around. Keisha took good care of us at the beach during each...

This is our second time and so glad we returned! The staff are top notch. When we arrived Danjay was super helpful settling us in. He was funny and personable and remembered our names when we saw him around. Keisha took good care of us at the beach during each of our days. She magically knew when we needed a refresh on drinks and snacks. Zodia provided a great hydrotherapy service at the spa. She walked us through the hot-cold water treatments that we super fun as a couple and then gave us each a head and neck massage which was with perfect pressure and enjoyment.