Eurostars Magnificent Mile

Travel Date: August 31, 2024

Stayed here with my wife for a weekend getaway. We were given a clean and modern hotel room with great views on the 25th floor. The room overall was great. The beds were comfy, but the pillows were the usual hotel pillows that went flat quickly. Just a heads up,...

Stayed here with my wife for a weekend getaway. We were given a clean and modern hotel room with great views on the 25th floor. The room overall was great. The beds were comfy, but the pillows were the usual hotel pillows that went flat quickly. Just a heads up, the bathroom door is barn door style and doesn't close all the way, so showering can wake up your partner. We thought this hotel was decently priced compared to other hotels in the city that we checked out. The staff was amazing and we'd go back and stay there again just because of them. My wife makes friends with everyone, and we were joking with the front staff by the end of day one. They were very friendly and accommodating. The valet staff were very helpful and took good care of our car. They were also friendly and helpful. Speaking of valet, $60 a night may seem like a lot, but not when you see other parking rates in the city. I am horrible with , I wish I wasn't, so I could give the staff the shoutouts they deserve. They were truly awesome! Go see them!

Travel Date: April 30, 2024

I chose the Eurostars hotel specifically for the view of the city and it did not disappoint. Our corner Panoramic King room on the 24th floor was smaller than what I was expecting but adequate for a short stay. It was very clean with a modern industrial vibe. The hallways...

I chose the Eurostars hotel specifically for the view of the city and it did not disappoint. Our corner Panoramic King room on the 24th floor was smaller than what I was expecting but adequate for a short stay. It was very clean with a modern industrial vibe. The hallways are quite dark. The view from our room straight up State St. was EPIC day and night. The bed was plush, comfy, double sheeted and had soft lofty pillows. The bed and bath linens were really nice quality. Cheap one-ply toilet paper and no bathroom amenities; so weird for the price point (imho). The room is showing some wear and tear. Not a deal breaker but the upholstered chair should be replaced as its a bit tattered and the cushion has seen way better days. Our bathroom was nothing special and a little tight with an open concept shower and communal bath products (NOT a fan). We were not into the “peek-a-boo” shower (and toilet; yikes!) at ALL. It had a curtain you could pull across the glass in the bed/main room but privacy is not guaranteed. Not only that, when you turn on the bathroom light during the night or early morning, the entire room gets illuminated and there’s no way around it. I don’t understand this design decision? There were light filtering as well as black out blinds on all the windows and the windows were remarkably clean. The black out blinds were about 90% effective. The mini fridge was cold and we could add a few of our personal drinks and snacks. We had an in-room coffee maker and the WiFi was good. We witnessed a drone stalking the hotel windows which was completely intentional and creepy but that can happen anywhere these days. Reception was polite but curt. The bellmen were GREAT. They were welcoming and helpful as was housekeeping. The location of the hotel is EXCELLENT and perfect for a downtown Chicago experience; close to many restaurants, bars and shopping. Easy access to all things in the city. Uber from/to O’hare was ~$60. There are convenience stores and pharmacies nearby; most close at 7pm. There’s a lovely bar and restaurant adjacent to the lobby. Very cool artwork in the lobby… We travel to Chicago often and have stayed in many beautiful hotels throughout the years. This was a very nice hotel but would not clear my top 5. I doubt we would choose it again until they give it a bit of a refresh. P.s. Do consider Quartino Ristorante just steps from the hotel. WOW. Shocked we had never heard of it but so happy we know about it now! Delish! Still thinking about the yummy meal and cocktails we enjoyed. Just sayin...

Travel Date: September 30, 2023

Great location in the city, but the room was dark and appeared unfinished, run-down and noisy. The stay was mediocre at best and I will not return. The staff was the best part of the hotel, The room had poor lighting and the ceiling was raw exposed concrete - honestly...

Great location in the city, but the room was dark and appeared unfinished, run-down and noisy. The stay was mediocre at best and I will not return. The staff was the best part of the hotel, The room had poor lighting and the ceiling was raw exposed concrete - honestly it felt a bit like a prison cell. The bed was sunken in the middle and not very comfortable. The shower leaked water thru the door and onto the floor, and the balcony door was screwed closed and inaccessible. We could hear the elevators running up and down constantly, every door closing in the hallway and sirens from passing ambulances, but the most annoying sound was the air conditioning unit making a groan every time it ran and shut off... which was about every 10 minutes. Again, the staff was nice but other than offering to provide more towels to keep the floor dry (and they admitted the leaking shower was a known issue) but didn't offer anything else.

Travel Date: August 31, 2023

Stayed to the Eurostar for 6 night 5 planned then due to traffic air issues in uk. Had to stay an extra night this was no problem to hotel.a previous review claimed that this area was noisy at times in the night yes it was but what would you expect...

Stayed to the Eurostar for 6 night 5 planned then due to traffic air issues in uk. Had to stay an extra night this was no problem to hotel.a previous review claimed that this area was noisy at times in the night yes it was but what would you expect in a big city. Can’t speak highly of ALL staff from girls on reception there a lovely breakfast bar underneath the hotel which is fantastic. Great for location but this is a city made for walking. Would I stay here again - no doubt Hotel rooms are great with great views and comfortable Personal I could not fault it

Travel Date: August 31, 2023

Is this the same hotel as previous reviews? Just can't fault it. Check in took all of 2 minutes. Staff super friendly and our room is amazing.Views to die for. Big comfy bed with soft fluffy pillows. Huge shower and for once quiet Aircon. Yes you can hear the traffic...

Is this the same hotel as previous reviews? Just can't fault it. Check in took all of 2 minutes. Staff super friendly and our room is amazing.Views to die for. Big comfy bed with soft fluffy pillows. Huge shower and for once quiet Aircon. Yes you can hear the traffic but let's face it you're in the middle of Chicago! Would I stay hear again , definitely. Would I recommend this hotel, definitely! Just don't understand what previous guests are moaning about.

Travel Date: August 31, 2023

I will preface this review by saying we were on the ninth floor. Rooms that are located on higher floors may not experience this problem. But… The noise from the street was intolerable. The hotel is located right on the intersection of State and Erie, which is one of the...

I will preface this review by saying we were on the ninth floor. Rooms that are located on higher floors may not experience this problem. But… The noise from the street was intolerable. The hotel is located right on the intersection of State and Erie, which is one of the busiest intersections in River North. And the traffic is 24 hours a day, nonstop. Honking, drag racing, motorcycles, music on full blast — and it did not quiet down until after 3am when the bars started closing. At one point my Army vet husband shot up out of his sleep thinking we were under attack because some crotch rocket motorcycles roared down the street startling him awake. I finally dozed off around 3am. After I put my ear plugs in. With a pillow over my head. And white noise on full volume on my phone. Other cons: the office building across the street has a front row view of your hotel room. If your blinds are open, they will see you. The blinds leave gaps over the window, so street lights shine into your room all night. Weird shower that’s supposed to be Euro chic or something. Instead of a wall separating the sleeping area from the bathroom, there is a glass shower wall. So, if you are sitting on the bed, you can see into the shower, and then through the shower into the bathroom. The only privacy offered is a curtain on the outside of the shower stall, so the person in the shower cannot actually control the privacy. It’s weird. If you’re a couple, it’s probably not a big deal, but honestly, you can’t even go to the bathroom without somebody being able to pull the curtain aside and watch you. I love my husband, but I still appreciate some privacy! I’m sure there were some good things about this hotel. It has good reviews elsewhere. But not being able to sleep is a deal breaker for me. If you choose to stay here, request a room on a higher floor!

Travel Date: August 31, 2023

The hotel was run down. The carpet in the lobby was torn and in the hallway in front of our room. The room had an order like curry and the ceiling, column was unfinished (no stucco). Also the height from the floor to the ceiling was short. It could not...

The hotel was run down. The carpet in the lobby was torn and in the hallway in front of our room. The room had an order like curry and the ceiling, column was unfinished (no stucco). Also the height from the floor to the ceiling was short. It could not have been any higher than 10 feet. Definitely not worth $266.

Travel Date: May 31, 2023

We had just come from a very luxurious historic hotel the night before so the decor at the Eurostars was a dramatic change. Service was very competent and cordial. The bell man and valet parking were very welcoming. Everything about the place is spotlessly clean and modern. Parking is $60...

We had just come from a very luxurious historic hotel the night before so the decor at the Eurostars was a dramatic change. Service was very competent and cordial. The bell man and valet parking were very welcoming. Everything about the place is spotlessly clean and modern. Parking is $60 per night, but, again, very competent. If there is anything that I felt was a fly in the ointment it was the TV channels. The card in the room was out of date and when I asked at the front desk for an update, the man said that the channels had just changed recently. I said, "no problem, all I need is a paper copy of the new channel arrangement". To my amazement, he said that they had not gotten around to printing any copies of the new channel arrangement. What??? They cannot afford a one cent piece of copy paper?

Travel Date: December 31, 2022

My husband and I decided to do a staycation. We had thought of the peninsula, but this hotel seemed like a good deal, with a spa and we were able to get a suite - so we decided to try it. This was a mistake and one of the worst...

My husband and I decided to do a staycation. We had thought of the peninsula, but this hotel seemed like a good deal, with a spa and we were able to get a suite - so we decided to try it. This was a mistake and one of the worst travel experiences we have had in Chicago . First, we were not informed that no restaurants , lobby bars etc were completed. The hotel was a construction zone. Second , it was a 45 minute wait just to check in and the staff at checkin was not particularly welcoming. Finally , my husband had a spa appointment at 12:30 - the earliest time that they had available. We had asked to have checkout extended 1/2 hour to allow home to shower after the appointment. They not only refused , even though they admittedly did not need the room but they were rude and unprofessional. They turned off our key early- and proceeded to call several times prior to checkout time to “ remind” Is they would not let us stay the extra half hour. Their treatment was degrading and completely in appropriate for the situation and type of hotel it espouses to be. The room Its self was fine although poorly lit. We will not be back and would advise anyone to go elsewhere.

Travel Date: December 31, 2022

Horrible experience start to finish. Put me in a room that was straight out of a horror movie and smelled like mold/mildew. An hour later my new room was four floors lower, had no view or amenities. Staff didn't care, couldn't be bothered. When I told them the room was...

Horrible experience start to finish. Put me in a room that was straight out of a horror movie and smelled like mold/mildew. An hour later my new room was four floors lower, had no view or amenities. Staff didn't care, couldn't be bothered. When I told them the room was gross they told me I can't blame them because they don't know that the room they placed me in was a dirty horror movie set that didn't have functional lights or a locking door. So for my trouble they moved me down four floors into a basic room with no amenities and a terrible view. Worst hotel I've ever been in and I have stayed in $13 rooms in 3rd world countries.

Travel Date: December 31, 2022

There were wrappers between our bed sheets from the previous stay which tell me the sheets were not changed . 60 bucks for the valet which is ok but they left my car in front of the hotel for over a hour unlocked the whole time .