El Dorado Maroma

We just spent 10 days at this resort which we call our ‘home away from home’. This resort is perfect for my husband and I. We love everything about it - the rooms are beautiful and clean, the pools are amazing, and the beach is absolutely spectacular! But what we...

We just spent 10 days at this resort which we call our ‘home away from home’. This resort is perfect for my husband and I. We love everything about it - the rooms are beautiful and clean, the pools are amazing, and the beach is absolutely spectacular! But what we love the most about this place (3rd time there) is the incredible people who work there. We love them ❤️ The activities team (Jerik, Osvaldo, Marco, Alex) are so much fun and friendly. We enjoyed the pool volleyball, water aerobics, morning stretching on paddle boards and I was invited to participate in an inspiring Women’s Day activity which was beautiful. I was so grateful! All the butlers are great too with making sure we are always good and have everything we need. They book our dinner reservations, excursions, you name it - they do it. There is a very special place in our hearts though for Enrique and Bernie. Those guys are top notch. The restaurants were also good but again, it was the people who drew us back there. Arturo from Papitas is so awesome and Jesus from Mio is just the most special human being. We went to Mio most of the time for the terrific food… and to see Jesus 😉 We were so sad to leave yesterday but will see you all next year!!!!

Fantastic service! Great all around, clean, fast, accurate, great personal service! Great choice of peaceful and high energy options, Kevin was great! As well as all the point of contact employees. Highly recommend. The new adution of the taqueria is awesome.

Outstanding time. Everyone was beyond friendly. Perfect sized resort. We never felt crowded. The addition of the Tacqueria was so nice to have near our room. Spa services were amazing. Shouts to Herbert and Lilliana as we had a couples massage by them at Sky Massage (outside). We look forward...

Outstanding time. Everyone was beyond friendly. Perfect sized resort. We never felt crowded. The addition of the Tacqueria was so nice to have near our room. Spa services were amazing. Shouts to Herbert and Lilliana as we had a couples massage by them at Sky Massage (outside). We look forward to our return trip next March.

Service was amazing and all the staff was super fun to be around. They made it super relaxing and care free, will definitely be coming back again. Osvaldo what’s super fun involving all the guests in games and fitness classes. The drinks were so good aswell.

The volleyball guys are the best! All the staff is so hardworking and kind. We couldn’t have asked for a better vacation . Osvaldo, Alex, Jerik, Cris, Marco, and Kevin made our stay extra special! We stayed for our anniversary and have never been at a place with such attention...

The volleyball guys are the best! All the staff is so hardworking and kind. We couldn’t have asked for a better vacation . Osvaldo, Alex, Jerik, Cris, Marco, and Kevin made our stay extra special! We stayed for our anniversary and have never been at a place with such attention to detail. We will be back!

My husband and I just returned from an amazing five-night stay at El Dorado Maroma in early March, and we're already dreaming about our next trip back! This was our second time at an El Dorado property (we fell in love with Casitas in 2021), and we decided to give...

My husband and I just returned from an amazing five-night stay at El Dorado Maroma in early March, and we're already dreaming about our next trip back! This was our second time at an El Dorado property (we fell in love with Casitas in 2021), and we decided to give Maroma a go because our first experience was so incredible. This time, we were in search of a gorgeous beach, a cozy resort vibe, and mouthwatering culinary delights—and let me tell you, El Dorado Maroma delivered on every front! From the moment we set foot on the property, we felt like VIPs. Henry, the charming bellman, welcomed us with refreshing cool towels and whisked our bags away, while the delightful David checked us in. David made sure all our requests were met and gave us the lowdown on all the resort's fabulous offerings. Our room wasn’t ready at 2:30 PM, but no worries! David sent us off to the taqueria for hand made tacos al pastor and de lingua, and within 30 minutes, we were all set. Henry escorted us to our beautiful room on the second floor of Mi Hotelito, which had a stunning view of the lush grounds, swaying palm trees, and a sneak peek of the ocean beyond. Even though the property was nearly at full capacity, it never felt crowded. We always snagged a Bali bed or lounger on the beach, where the super-attentive staff made us feel pampered at every turn. Shoutout to Solome and Diego at Bar 24—they were a blast to chat with! Plus, the activities team—Alex, Marco, Cris, Osvido, and Jerik—kept the fun going with twice-daily beach volleyball games that were an absolute highlight and offer a 45 minute kayak tour where we got to snorkle! Dining was another level of awesome. Felipe at Lima Lemon and Pepitos was not only a fantastic waiter but his enthusiasm was downright contagious. The food? Simply put, a culinary adventure to remember. The chefs are total rock stars! Even though there are just four restaurants, each meal was a unique and delicious experience. We also took advantage of the More Inclusive package, which is definitely worth it. We enjoyed a Catamaran snorkel trip right off the resort and an off-site (but close!) cenotes swim and racnh tour. These adventures made our stay even more special. In summary, El Dorado Maroma is the perfect place to do everything or nothing at all. Whether you want to soak up the sun or dive into fun activities, there's something for everyone. We'd rate El Dorado Maroma a 20 out of 10—this place went above and beyond our wildest expectations!

Beautiful property and the spa is incredible! My husband and I got a couples Sky Massage on the beach from Herbert and Lilliana; ! Incredible! Relaxing!!! Very professional and kind people. A wonderful experience. A Spa that was modern and spacious and clean.

This was our third 7-day stay at the always wonderful El Dorado Maroma. Knowing the resort, you come to expect consistent quality in all aspects, and it exceeded expectations. We stayed in a spacious swim up suite, well catered to by our butlers, Alex and Enrique, who helped us plan...

This was our third 7-day stay at the always wonderful El Dorado Maroma. Knowing the resort, you come to expect consistent quality in all aspects, and it exceeded expectations. We stayed in a spacious swim up suite, well catered to by our butlers, Alex and Enrique, who helped us plan meals, massages, activities, and beachside and members dinners. The beach is one of the finest anywhere, with an ample number of loungers and Bali beds and excellent butler service. We enjoyed aqua-fitness with fun and energetic Oswaldo, some of the best massages ever from Liliana and Angeles, and an informative and entertaining tequila pairing with Augustin. Evening poolside musical entertainment was well performed and incorporated classic rock, country and reggae, and got the audience onto the floor. As always, the beachside Mexican fiesta was a highlight. We did leave campus once for a superb full-day exploration of three underground cenotes booked by Lomas and conducted by Ocean Tours. Resort dining was first-class in quality, ambience and service. Our only slight disappointment was with the Molcajete dinner at Pepito’s, which we found uncharacteristically limited in choices. We would much prefer a full-featured gourmet Mexican menu incorporating specialties from across the country. On the other hand, we appreciated the addition of the Taqueria, which served up tasty tacos and guacamole throughout the day. Needless to say, we very much look forward to our next visit to this sensational resort.

We have been to El Dorado Maroma many times and it never disappoints. This is a place one goes to relax and, from the moment of arriving, one feels welcome and pampered. Even the welcoming doorman, prior to meeting the ever friendly and obliging concierge Carlos, makes one feel special....

We have been to El Dorado Maroma many times and it never disappoints. This is a place one goes to relax and, from the moment of arriving, one feels welcome and pampered. Even the welcoming doorman, prior to meeting the ever friendly and obliging concierge Carlos, makes one feel special. The location is beautiful, and one can still go for relatively long walks along the beautiful beaches or, if walking is not on the agenda, laze in comfort cared for by beach butlers Manuel and Kevin. If one is more inclined to activities or water sports - or even cooking or cocktail making lessons, Alex, Hazael, Gustavo and Osvaldo are ready and waiting! Personally I practice yoga and teacher Kris is as good as anyone I’ve practised with; a big bonus! Another favourite is the spa - especially the wonderful Wilmar. The staff at ElDorado Maroma are there to take care of you and one`s personal butlers, in this case Manual and Mirbel, make sure dinner reservations are made, and provide anything you need in your room on an ongoing basis. We have always found the personal butlers to go above and beyond and it is always lovely to see familiar faces from previous years, most recently Juietta, Alex, Eli and Enrique, and feel as though you are running into an old friend. Likewise at the restaurants. Augustin remains a maitre d` to be aspired to and the staff at both Lima Limon and Palapitos are always welcoming; particular mentions to Lucy, Yari, and Fernanada, along with Alberto, Arturo, Felipe, Jesus, Eduardo, Juan and Bladimir. The food remains of a high quality and for seafood lovers Lima Limon is a must! Thank you everyone for keeping E lDorado Maroma special and looking forward to next year.

We stayed in Palofito 1629 (the best one)-- we LOVED the room, especially the outdoor shower and the glass floor! The palofito's outdoor space is wonderful-- plenty of shade, comfy lounging. We had breakfast delivered to our back deck each morning (don't miss the French toast, holy moly). Each morning...

We stayed in Palofito 1629 (the best one)-- we LOVED the room, especially the outdoor shower and the glass floor! The palofito's outdoor space is wonderful-- plenty of shade, comfy lounging. We had breakfast delivered to our back deck each morning (don't miss the French toast, holy moly). Each morning we set up in a bali bed reserved for Palofitos-- the bali beds are so relaxing and it doesn't hurt that the servers keep the drinks and guac coming constantly. Our favorite meal was at Papito's. Skip the complimentary hydrotherapy at the spa (it's just a random room with a hot tub, cold plunge, and pool, nothing special). We had a few hiccups with our room (our jetted bathtub spewed some distinctly un-romantic gunk), but the butler service was prompt and attentive. Highly recommend for a relaxing vacation!!!

Best adult-only vacation I’ve had in Mexico. Best vacation I’ve had on Maroma Beach (I’ve been to Secrets Maroma). Great food. Unbelievable service and hospitality. One of the best beaches in the world. Included Bali beds on the beach or just off the beach in the shade daily. Staff to...

Best adult-only vacation I’ve had in Mexico. Best vacation I’ve had on Maroma Beach (I’ve been to Secrets Maroma). Great food. Unbelievable service and hospitality. One of the best beaches in the world. Included Bali beds on the beach or just off the beach in the shade daily. Staff to help you find everything. Armando should be commended for his excellent service. He went above and beyond expectations to help us find a preferred comfortable spot on the beach! Included room-service 24 hours per day. Concierge service next to none. The entertainment staff including Alex, Jerik, Osvaldo and Marco enhanced the experience to another level! Playing beach volleyball with them 2x/day was a hilarious treat. Many laughs to elevate the day. They should be commended for their excellent service :)

Beautiful resort! The food was hands down the best food at a resort I’ve ever had. I also loved how there was a great amount of entertainment but it still felt quiet there. Jerome, Osvaldo, and Marco were so great and made the experience that much more fun!

We went kayaking in the morning Jerik and Osvaldo magnificent guides. Volleyball games were fun and very inclusive with some good natured ribbing. The entire entertainment team work very hard & make things fun! Also Marco Alex Kevin & Cris

This hotel, beach and staff is the best in Mexico! The pace is relaxing and fun! They have plenty of daily activities to keep you entertained. Highly recommend the crafts and pool foam party. Jerik, Marcos, Cris, Alex, Kevin and Osvaldo are so much fun!

Still here on vacation. The place is lovely - the entertainment staff is exceptional at El Dorado Maroma especially Jerik, Osvaldo, and Marco. The surroundings are exquisite and the people are amazing!! Thank you Alex, DJ Cris, Kevin, from the entertainment, also.

El Dorado Maroma is our favorite resort in Mexico hands down. The beach is beautiful, the staff is amazing and activities are available all day, every day. Marcos, Cris, Jerik, Osvaldo, Alex and Kevin will definitely keep you entertained and having fun!

I recently had the pleasure of experiencing the incredible entertainment provided by the DJs and animation team, especially Jerik Osvaldo, during my stay at El Dorado Maroma. I can honestly say it was a highlight of my trip! Jerik Osvaldo is an amazing talent, and I hope to see him...

I recently had the pleasure of experiencing the incredible entertainment provided by the DJs and animation team, especially Jerik Osvaldo, during my stay at El Dorado Maroma. I can honestly say it was a highlight of my trip! Jerik Osvaldo is an amazing talent, and I hope to see him again when I visit. Jerik and the entertainment team brought an incredible energy to the resort that was both vibrant and welcoming, setting the perfect tone for each event

The staff at El Dorado Maroma made our stay unforgettable! Victor, our butler. Marco, Alex, Osvaldo, Jerik, DJ Cris, and Kevin kept this boutique hotel both entertaining and fun. Their exceptional service and attention to detail truly enhanced our experience. As always, we’ll be back!

Beautiful and peaceful! The staff were friendly, food was good, and the drinks were flowing! Exceptional staff were: Diego, Salmone, Francisco, and Kevin but all were kind and attentive and willing to answer questions as well as share knowledge and information about Mexico. Favorite food: the taqueria had the best...

Beautiful and peaceful! The staff were friendly, food was good, and the drinks were flowing! Exceptional staff were: Diego, Salmone, Francisco, and Kevin but all were kind and attentive and willing to answer questions as well as share knowledge and information about Mexico. Favorite food: the taqueria had the best Al pastor tacos I ever had! we went back almost everyday. Papitos molcajetes were delicious as were the sopes. The italian restaurant had great risotto and pasta was solid! Breakfast was always delicious and room service was okay but definitely hit the spot after a late night. The drinks: anything you want they can make! Higher shelf liquor was included too but the house wines were pretty bad (not a complaint though we had plenty of options). The beach bar with the swings opened when we were there which was excellent! The room: we stayed in a honeymoon suite which was a little outdated sure but still very nice and exceptionally clean! Stayed very cool and had a nice view. Bed was very comfortable! The resort: stunning! The beach is even better than the pictures and the pools are clean and cool. It never felt crowded and we never had to fight to get a chair or Bali bed. we did a shot glass painting and tequila tasting which was super fun!

Fourth visit here. i still continue to love this place. The resort is amazing. The staff and entertainment go above and beyond. For example the pool and beach volley keep the guest entertained. The foam pool party always brings the guest to the Mio pool. Thank you to Jerik, osvaldo,...

Fourth visit here. i still continue to love this place. The resort is amazing. The staff and entertainment go above and beyond. For example the pool and beach volley keep the guest entertained. The foam pool party always brings the guest to the Mio pool. Thank you to Jerik, osvaldo, marco alex DJ chris.

This was our 5th visit to El Dorado Maroma. We visited March 16th-26th and we are Emerald Members with Exotic Travel. We booked a Saphire Swim up room Non-Refundable More Inclusive 6/25/24. Some of the events that we were NOT happy with. Pre-arrival services: 1. We called Reservations and provided...

This was our 5th visit to El Dorado Maroma. We visited March 16th-26th and we are Emerald Members with Exotic Travel. We booked a Saphire Swim up room Non-Refundable More Inclusive 6/25/24. Some of the events that we were NOT happy with. Pre-arrival services: 1. We called Reservations and provided Flight information and spoke to Veronica 4 months prior to travel. We also advised Veronica that we needed assistance for an Early check in because of a fight change. Upon arrival to the airport in Cancun, no flight information was documented to Lomas Travel. No early check in was noted once we arrived to Maroma. 2. Check in seemed to go smoothly, room was not ready, so we were asked to wait for an hour, and they would call us. Our evening dinner reservation was made at the check in. We were very hungry, so we walked to Tacoria still in our winter travel attire! Excellent tacos made to order. An hour went by and still no call. My husband went back to check in. Room was ready. Room 801. The bellman gave us a ride to our room. I can guarantee that no one had been in that room for a long time. The room was dusty the patio had fresh paint drips on it and the beach chairs had fresh paint and dirt on them. The entrance to the Swim up pool was slimy and extremely slippery and there was not a railing to get in and out of the pool. 3. Still have not heard or seen or met our Butlers it's now 5pm. 4. Since it was our 5th time at Maroma we know some of the staff. I'm so proud to call Israel and Enrique friends. We noticed them on Tuesday morning and asked them to assist us with locating our butler to start receiving some butler services. Israel was asking how we liked our room. We showed him around and indicated our concerns with the railing to get in and out of the pool was missing, paint on our chairs and not being cleaned. He took some photos and asked to see if there were any other rooms we could move to. 5. We finally meet our butlers Alex and Manuel. THIS IS WHEN THE OUTSTANDING SERVICE STARTS! We would like to Thank Israel for getting the approval for us to change rooms to 601! Fantastic room and safe to get in and out of the pool! Enrique for asking if we need anything every time he saw us. To Jesus and Marlina in Mio for making our dining experience so much fun and enjoyable! To Angel at Lima Limone. Thank you for offering your arm to assist me to a wheelchair. Your kindness did not go unnoticed! To Daniel, Rene, Betsie, Philipe and a fairly new bartender I can't remember his name. He was promoted from the mini bar stack crew. He worked so hard to please everyone that day! Believe me there were a ton of people in the pool and specialty drinks! Great job! To our house keeping staff, service with a smile was truly remarkable!

We stayed at the Hotel El Dorado Maroma for a week, and thoroughly loved it. The Hotel was beautiful, and located on Playa Maroma, the most beautiful beach with amazing white sand. But what set our experience apart was the staff. We were welcomed with open arms by our consierge,...

We stayed at the Hotel El Dorado Maroma for a week, and thoroughly loved it. The Hotel was beautiful, and located on Playa Maroma, the most beautiful beach with amazing white sand. But what set our experience apart was the staff. We were welcomed with open arms by our consierge, Elizabeth (Eli). She took excellent care of us from the moment we arrived, until the moment we left. She booked all of our dinner reservations, advised us about available excursions, and took care of any questions that came up during our stay. A very nice lady with a warm sense of humour, and genuinely wonderful! The dinner reservations included a Mexican dinner on the beach, a very interesting beach dinner with entertainment for Earth Day, and lots of great food at all the different restaurants. We enjoyed our breakfast every day at Papitos restaurant. We had Carlos as our host on most days, and what an amazing guy! He is a real credit to the resort, super friendly, quick service, with a great sense of humour. We looked forward to seeing him every morning - even if we weren't seated in his section, he'd always make time to stop by and ask how we were. The beach was really beautiful, the white sand was just incredible and so relaxing. Once again the beach service by the various staff was always 10/10 excellent. We met a lot of nice guests at the resort, everyone was so friendly. We loved our trip, and look forward to visiting the resort again. Thank you for a truly wonderful experience!

So very relaxing! My husband and I stayed in this beautiful hotel for 14 nights! Maroma's beach is large, beautiful and very well maintained. The staff at Maroma are amazing, always willing to help and always smiling. The 5 restaurants all have beautiful views and great food, something for everyone....

So very relaxing! My husband and I stayed in this beautiful hotel for 14 nights! Maroma's beach is large, beautiful and very well maintained. The staff at Maroma are amazing, always willing to help and always smiling. The 5 restaurants all have beautiful views and great food, something for everyone. Room service was always on time. Shout out to Rafael, the beach butler, who always was trying to please and help. Julietta, an outstanding butler, personable and helpful was always there if we needed something. Staff was busy cleaning the beach, guiding the extra curricular activities at the pool, serving guests, transporting guests via golf cart. If you want to choose a stellar, relaxing boutique vacation in Mexico with great security, this IS the place. Book this and enjoy!

This is definitely not a 5 star resort. The rooms are ok but nothing special - our bathroom had a cracked sink and there was a background noise like a generator all the time. Towels seemed to be an optional extra - sometimes we got them, sometimes we didnt. If...

This is definitely not a 5 star resort. The rooms are ok but nothing special - our bathroom had a cracked sink and there was a background noise like a generator all the time. Towels seemed to be an optional extra - sometimes we got them, sometimes we didnt. If you like getting up at 6 this is the place for you as there is a severe shortage of sunbeds. During our first few days we were up early and people were sleeping on the beds to reserve them. Simple answer - buy some more beds. The plastic glasses used at the pools and the beach bar are disgusting and not washed properly. They are just dipped and reused. The restaurants.are something else. They make you re use your cutlery for each course and it is a lottery as to whether the food will come up hot, warm or cold. The service varied from very good to appalling. The food took so long to arrive for our last lunch that one couple were actually sleeping at their table. We complained and eventually our food arrived with cold fries. ( You would see food sitting on the pass for 15 minutes just being ignored by the waiting staff) You would expect the Mexican restaurant to be excellent - it is appalling with very few items on the menu all served in stone bowls. ( The food for the Mexican night was excellent) The entertainment is a mainly in front of the beach bar where there is very little seating and those which are available are stained and dirty. Most people sit on a wood planter around the palm trees. The acts are ok but nothing special. For example an hour and a half of a violin player appeals to very few people but certainly sends people off to bed early which seems to be the main goal. The evening bar is totally lacking in atmosphere and whilst it has a stage is only used if the weather is bad. It's like they don't want you to go there.

We always have a great time at EDM. This was our 3rd time staying in the Honeymoon Suite (Room 741) and it's got everything we need, plenty of space, a huge balcony and a water view. We used to request buildings 3-5 but now that the palm trees have grown...

We always have a great time at EDM. This was our 3rd time staying in the Honeymoon Suite (Room 741) and it's got everything we need, plenty of space, a huge balcony and a water view. We used to request buildings 3-5 but now that the palm trees have grown so tall we request the buildings a little further back. We always request a top floor room and while this does mean 3 flights of steps, it also means a fantastic view. Plus we don't mind burning off a small portion of all of the great food and drinks. All of the restaurants are solid and we typically eat at Papitos for breakfast and also for some lunches. You're in for a treat if you get Arturo as your waiter as he is going to take good care of you and keep you smiling. When it's time to spend time doing what we're really there for, hanging out on the amazing beach, we look for Armando as he is hands down the best beach butler we've experienced at any El Dorado resort. The swing bar on the beach was closed for 3 days while we were there due to construction, but when it's open, Felipe is a great bartender. Also, if you head to Bar 24 for a drink or some snacks, Salome always takes good care of everyone and her memory of drink orders is incredible. If you have time for a massage at Naay Spa, do yourself a favor and ask for Whilmer. We did the elements dinner at Palafitos one night and our waiter Martin was one of the best waiters we've ever had. Great presentations during dinner and he even walked us around the restaurant and the different rooms which was neat to see. Our butlers this trip were Victor and Barnabe and they were both very attentive and responsive. We had actually had Victor 4 years before and he remembered us which is incredible. Lastly, I have to talk about our absolute favorite employee at EDM, Augustine. Augustine seems to do it all and with such a great attitude. He is typically at Papitos managing the breakfast/lunch crews, but he also does tequila tastings in the afternoons which is not to be missed, he managed the crew for our members dinner one night, and a few years ago he even managed our in room dinner in one of the beachfront villas. This man is the hardest worker at the resort and he does it all with a smile. We'll be back next month and can't wait to taste some more tequila with Augustine!

We had a wonderful experience. There was so much to do, the animation team were exceptional with Alex’s always offering wonderful experiences and we really enjoyed craft making with Karen. Marco who took us on an exceptional excursion had so much knowlage to share! Fernanda at the front desk and...

We had a wonderful experience. There was so much to do, the animation team were exceptional with Alex’s always offering wonderful experiences and we really enjoyed craft making with Karen. Marco who took us on an exceptional excursion had so much knowlage to share! Fernanda at the front desk and Antonia were so helpful and always there to assist. We enjoyed the friendly staff including leobardo at the second pool and Luis at the Tackaria was amazing and made such wonderful food! Armando at breakfast always creates us with a smile and a warm greeting. Daniel at the beach helped us always with drinks and wonderful service. We took advantage of the spa here and had a wonderful massage by Herbert suggested by Brian who was so friendly. We would highly recommend staying at this resort

We just got home today. The resort was amazing!! Rooms are fantastic all the staff are very friendly the bartenders are fantastic!! Want to give a huge shout out to the entertainment team Osvaldo, Alex, Jerik,Cris,Marco,and Kevin. They brought amazing energy and fun to the pool and beach and of...

We just got home today. The resort was amazing!! Rooms are fantastic all the staff are very friendly the bartenders are fantastic!! Want to give a huge shout out to the entertainment team Osvaldo, Alex, Jerik,Cris,Marco,and Kevin. They brought amazing energy and fun to the pool and beach and of course great music I would definitely go back again!!!!!

We just got back from an 8 day trip at El Dorado Maroma. The staff here is the best I have ever encountered not to discount the staff at any of the other resorts we have stayed at. This will be our 5th trip to the Cancun side of Mexico...

We just got back from an 8 day trip at El Dorado Maroma. The staff here is the best I have ever encountered not to discount the staff at any of the other resorts we have stayed at. This will be our 5th trip to the Cancun side of Mexico where we have stayed at Secrets or Paradisus resorts. The beach here is stunning one of the best we have seen with white sand and shallow turquoise water. The food was amazing and they catered to our every vegetarian needs. Our room was large with everything we needed, cleaned daily by the amazing housekeeping staff with water and snacks refilled daily as well. It is a smaller quieter resort where the staff know you at every restaurant and start anticipate your preferences. By the end of our trip it truly felt like home, we will definitely be returning here in the future. I would like to shout out Arturo, Juan, Daniel, and Leobardo however I could literally write down every staff members name that worked there as they were all above and beyond amazing. Thank you for a lovely stay. The only thing I should mention outside of the staffs control or anyone’s is the wind this last week was significant at the Cancún side up and down the coast, we spoke to several couples on our flight home who confirmed that it was extremely windy all the way to tulum just fyi.

This resort is as beautiful as the pictures. The service is exceptional and the staff is amazing! Artuo and Armando were top notch. The pool and beach staff including Kevin, Alex, Jerico and Marco were beyond great! They all made us feel like family. Especially Osvaldo. We will be back.

Just returning from a five night honeymoon getaway. We loved how small this resort is… Easy to walk to restaurants, and all of the pools are centrally located. Food: every meal we had was delicious… From room service breakfast, to taco snacks at the taco stand to more formal dinners…...

Just returning from a five night honeymoon getaway. We loved how small this resort is… Easy to walk to restaurants, and all of the pools are centrally located. Food: every meal we had was delicious… From room service breakfast, to taco snacks at the taco stand to more formal dinners… Everything was amazing! Note for room service… I’m sure mornings are busy, so plan ahead for 45 - 1 hour turnaround time. Best to order early so it doesn’t delay you getting out the door in the morning. Note for reservations… Perhaps because we weren’t there on a busy week, but certain restaurants were closed certain nights so we had to plan ahead with the concierge for reservations. One night the concierge booked us at a restaurant and we arrived only to find it was closed. However, we never had an issue walking up to a restaurant and getting a table, even if we did not have a reservation. We loved the quiet atmosphere… There were daily fun activities at the pool, but we preferred the quiet relaxation at the beach and the smaller pool. The evening entertainment, and live music outside was something fun to do after dinner, as opposed to a nightclub or party scene. I read that Rick‘s bar is a popular after dinner karaoke event… And sad we missed it One night, There was a Mexican fiesta that was scheduled for the beach, but moved indoors due to high winds. The entertainment was amazing! Attaching pictures. “More Inclusive”: it’s a great perk that the resort is next-door to the marina and Maroma Beach club… You have free access to the waverunners, scheduling a snorkeling trip on catamaran, and so much more. (See lomas tours office on site to schedule) It also gives you Free access to the lunch buffet next-door… Where we had the best pizza ever! Recommend: paying extra for the Camel tour! The guide Giuseppe was so fun and our photos are hilarious! BEACH: this truly is one of the most beautiful beaches. We visited in Mexico. I don’t know if this resort trucks in sand, but it was pristine! There happened to be a lot of seaweed the week we were there, but it was not a bother at all, and we were able to get in the water with no reservations. They had work crews out every morning, raking the seaweed and maintaining the beach. One morning, we walked south to check out the beaches at two neighboring resorts and noticed the significant difference. One resort in particular that’s under a prestigious international hotel name had such a disappointing beach compared to this one. EDM really is the nicest beach in the area! BEACH CHAIRS AND BEDS: Go see the staff at the hut closest to the beach bar and they will assist you with towels, selecting chairs, and the bungalow beds. We never had a difficult time getting chairs or a bed. This isn’t one of those resorts where people rush early in the morning to throw their items down and claim a chair. People seemed to come and go throughout the day And we had no difficulty getting a spot. My favorite was to start in the lounge chairs, walk down the beach, and then when we got too much sun, move to the beds. Those were the most relaxing with the nicest breeze blowing in. SPA: splurge for the spa! It’s so nice and the massage was one of the best I’ve had. They have a whirlpool room with a cold plunge and hot tub. It’s a great place to hang out for the afternoon. TO AVOID: the only disappointment was our interaction with our concierge- being misled and lied to! Take CAUTION when you meet with your concierge to set up your dinner, reservations, excursions, etc. She LIED and tricked us: because this was our first visit to the resort, she invited us on a special tour of the Palafitos bungalows, and a special breakfast at the restaurant in that area so that we could tour those rooms for possible future bookings. She also offered us a $150 resort credit towards our camel tour since it was our first visit to resort. We were excited to tour Palafitos, as we hope to come back in the future and stay in one. When we arrived the following morning at the scheduled time, instead of taking us to the restaurant for breakfast and the tour as she promised… She walked us to another office by the main lobby, where we were turned over to employees to sit down for a “presentation” … we were stunned and quickly learned we had been tricked. This apparently was a deceptive way of getting us to attend a marketing presentation about their timeshare or membership club. We politely said no, made it very clear We had not been notified of any such meeting, and that we were disappointed she had misled us… the concierge attitude quickly changed where she told us we would not be eligible for the breakfast, and that she would cancel our resort credit. In researching comments in a Facebook group about this resort, I found several others to have had the same experience with their concierge, tricking them into attending membership, information meetings… And apparently there is some sort of financial incentive for them to recruit guests …. We were really disappointed to have been lied to and deceived, and the promise of a tour and resort credit towards excursions to be so quickly taken away . In the future… We will avoid the concierge staff! The Resort Staff: We chose not to let our negative experience with the resort concierge influence our opinion of everyone else-Because everyone else was amazing! From the housekeeping staff, to the room service food delivery team, to the wait staff and everyone else… Customer service is top-notch and everyone is so genuinely friendly.

I'll try to make this as simple as possible. The Good: 1) The food was fantastic. Service in the four restaurants was very good. 2) Beach and water were beautiful 3) If you like a smaller and more quaint resort, this place is good. 4) Servers were friendly and quick....

I'll try to make this as simple as possible. The Good: 1) The food was fantastic. Service in the four restaurants was very good. 2) Beach and water were beautiful 3) If you like a smaller and more quaint resort, this place is good. 4) Servers were friendly and quick. The Bad: 1) Too much pressure to become a member. 2) They are always trying to sell you something/upsell - The Spa, Parfafitos restaurant (extra charge), the Fiesta party "table for 2 closer for an extra charge". 3) This resort caters to the members. They get the better service and rooms as they should but everything the staff says is followed by "if you are a member"... Example, want a reservation to Parfitos restaurant? As a member (or attend the seminar) you can otherwise it's $200 per couple. At one of the 4 inclusive restaurants, "would you like surf and turf?"....are you a member? If not, it's an upcharge. 4) Get ready for a last minute room change. Spoke to two other couples and they said the same thing. The day before we go an email saying the room we promised was not available but another one in a different part of the resort is available. The new room is not in a prime location like you booked i.e. beach view, first floor, etc. - THEN COMES THE BAIT AND SWITCH. "we have an upgraded room reserved for members but can be yours for $X more". This can all be tiring, discouraging to hear. Lastly, I got the stomach bug one day and lasted 24 hours. We cancelled the jet skis and Parafitos (as I could not be far from the bathroom!). Upon checkout they said we didn't cancel with 24 hours notice and charged us full pricing for both. I told them we canceled, they told us the 24 hour rule or have a doctors note and wouldn't budge or meet us half way. - great customer service

I don't know which part of the hotel to rave about first so I will tell you about my food intolerances. If you suffer like me, you are likely to have big worries about going to a hotel. At El Dorado Maroma you need not worry. I was blown away...

I don't know which part of the hotel to rave about first so I will tell you about my food intolerances. If you suffer like me, you are likely to have big worries about going to a hotel. At El Dorado Maroma you need not worry. I was blown away by the care and attention each of the restaurants took to make sure they delivered food suitable for my needs. They were more than happy to even cook special meals not on the menu. The hotel itself was beautiful. Spotlessly clean with beautiful grounds full of interesting tropical plants. We had a huge room with plenty of towels and toiletries, hammock, cuddle chair and table and chairs on the big balcony. Our bathroom featured a jacuzzi bath, twin sinks, separate toilet cubicle and two showers, one outdoors. There were lots of activities during the day including cooking demonstrations, painting, aquafit, volleyball and salsa lessons. At night there was a variety of entertainment including a rock band, silent disco and a country band. There are a few people I would like to mention but I can honestly say that everyone is there to make sure you get the holiday of a lifetime and will go out of their way to help. Special thanks to Marco, Alex , Jerik and Oswaldo for keeping me amused and ro Itzel for our spotless room, even finding us a kettle instead of trying to make tea in the Nespresso machine in our room. Thank you to all of the waiters, one was called Angel but you are all Angels to me. This was a special holiday for us, celebrating our silver wedding and you all made it memorable.

Pool volleyball was the best because of Kevin. It was very fun and very competitive and overall this resort is very beautiful and the service is amazing. The staff really treat everyone like family and go out of their way to help everyone with anything they need.

My husband and I stayed here and it was more wonderful than we could ever have imagined! The rooms were comfortable and spacious, the pools were pleasant, and the beach was utterly paradise. We couldn’t have wished for a better experience for our anniversary. The service staff were so kind...

My husband and I stayed here and it was more wonderful than we could ever have imagined! The rooms were comfortable and spacious, the pools were pleasant, and the beach was utterly paradise. We couldn’t have wished for a better experience for our anniversary. The service staff were so kind and fun to talk to and truly made our stay even more enjoyable. Shout out to Jerik, Osvaldo, Marco, Alex, Djcris, and Kevin for being so amazing, kind, and fun to be around! The staff were so attentive, made amazing drinks, and organized such fun activities, including beach volleyball, dance classes, and cooking classes! I would 100% recommend to anyone looking for a relaxing, enjoyable, and positive experience at a beautiful location.