La Fonda On the Plaza

Terrible reservation department, i made a reservation for sept for 5 nights and tried to drop the first two nights. The online agent told me she modified the reservation but never sent a confirmation or told me that the rate would go up over $250 /night. After i again asked...

Terrible reservation department, i made a reservation for sept for 5 nights and tried to drop the first two nights. The online agent told me she modified the reservation but never sent a confirmation or told me that the rate would go up over $250 /night. After i again asked for a confirmation she sent one that had the dates but no rate. When i called the reservations the woman said tough luck- if you change the dates the rate changes but the online agent never mentioned this. Will never again stay at this disorganized hotel with rude and unhelpful reservations.

La Fonda was our 25th Wedding Anniversay Choice for 60 friends and family from around the country. Beautiful and historic property, magnificent rooftop event venue overlooking St. Francis Basilica, regional and delicious food, Terrace Executive Suite and rooms for guests were outstanding!! - Concierge level service throughout our 3 day stay.

This is my 6th time staying at the La Fonda Santa Fe, and I love it more each time. The beautiful decor, southwestern atmosphere, the amenities and I love the feel of each room having its own personality. The restaurants are excellent and I wouldn’t stay anywhere else. Until next...

This is my 6th time staying at the La Fonda Santa Fe, and I love it more each time. The beautiful decor, southwestern atmosphere, the amenities and I love the feel of each room having its own personality. The restaurants are excellent and I wouldn’t stay anywhere else. Until next time…

It had been a number of years since we stayed at La Fonda, and we were looking forward to our visit. Unfortunately the hotel, food and service did not meet expectations. Our initial room, the size of a shoebox, had a thermostat that couldn’t maintain temperature and very little space...

It had been a number of years since we stayed at La Fonda, and we were looking forward to our visit. Unfortunately the hotel, food and service did not meet expectations. Our initial room, the size of a shoebox, had a thermostat that couldn’t maintain temperature and very little space for two people to walk around without bumping into each other. When I complained to the front desk the attendant couldn’t be bothered and indicated that she couldn’t do anything to accommodate a room change. I asked to speak with a manager but that request was rebuffed. It is apparent that La Fonda needs help in their customer service department because future attempts to contact management were unsuccessful. Food was overpriced and not eventful. The pool and workout area are very small. Overall I would not recommend La Fonda as your expectations will not be met.

We have stayed here numerous times. This will be the last. As others have mentioned, the place needs a refresh, renovation and better equiped staff. There are too many fine places to stay nearby and I will look at those options on next visit. The upsides are location, on-site bar...

We have stayed here numerous times. This will be the last. As others have mentioned, the place needs a refresh, renovation and better equiped staff. There are too many fine places to stay nearby and I will look at those options on next visit. The upsides are location, on-site bar and activity in lobby. Ricky doing our check in was friendly and efficient. It was clean though we daily had to help ourselves to the housekeeping cart as ammenities were not resupplied. The on-site restaurant was not a draw for us. Many, many other better choices steps outside the door.

It's always a little overwhelming when researching a city and deciding where to book your stay, but we made the right decision to book our Santa Fe visit at La Fonda! Great location...comfortable lodging, good restaurants and lovely amenities. Service was also great...very friendly, helpful and responsive. Our room was...

It's always a little overwhelming when researching a city and deciding where to book your stay, but we made the right decision to book our Santa Fe visit at La Fonda! Great location...comfortable lodging, good restaurants and lovely amenities. Service was also great...very friendly, helpful and responsive. Our room was nice size...not huge, but good. Bed was comfortable. Bathroom was roomy, nice closet. It was odd not to have a dresser/storage drawers. Mini fridge and coffee maker were nice to have. Hotel restaurants offered nice options. The fine dining restaurant was excellent, and a little pricey ($6 for a cup of coffee seemed excessive); the "bar restaurant" served great drinks, burgers, salads, etc. and the rooftop terrace on level 5 provided great views and vibe. The weather was cooler than usual when we visited, but we did manage to enjoy the pool area for one afternoon to soak in some sun. It was an odd location within the hotel, but it was a nice area. There was also a French/Italian Pastry Shop located off the lobby area...open for breakfast and lunch. Very nice...somewhat limited menu, but good stuff! A number of shops were also located inside the hotel for a little browsing/shopping.