Step into the enchanting world of Hotel Lungarno, where history and art blend seamlessly with Tuscan charm and hospitality. This plush hotel in the Oltrarno quarter, perfectly positioned by the Arno River near the iconic Ponte Vecchio, is encircled by the splendor of Renaissance buildings. Just a short 12-minute stroll from the majestic 13th-century Duomo, it is also conveniently located 2 km from the SS67 regional highway.
A Luxurious Abode
Each room at the Hotel Lungarno is a masterpiece in itself, adorned with items from the hotel’s private art collection. The sophisticated rooms come with all the modern comforts of free Wi-Fi, flat-screen TVs, and minibars, not forgetting the designer toiletries. Select rooms even boast balconies that overlook the serene river. The airy suites take luxury to another level with separate living areas. Certain suites also offer rooftop terraces and/or romantic canopy beds, perfect for those unforgettable honeymoon nights.
Unforgettable Dining Experience
Hotel Lungarno is not just about comfort and views, it’s about tantalizing your taste buds too. The acclaimed Borgo San Jacopo restaurant, boasting of a Michelin star, tempts guests with a myriad of delicacies. Add to that, the relaxed bar with a terrace and a refined lounge, and you have the perfect setting for romantic evenings filled with fine dining and sparkling conversations.
Art and Culture at Its Best
Designed by the renowned Florentine architect Michele Bonan, Hotel Lungarno is a haven for art and culture enthusiasts. The hotel is home to an extensive modern art collection of over 400 artworks, including pieces by masters like Picasso, Bueno, and Cocteau. As you explore the hotel, you’ll be constantly surrounded by the charm of glamorous art and culture.
Discover the magic of Florence at the Hotel Lungarno. Breathe in the regal history, soak in the mesmerizing views, and treat yourself to an experience steeped in luxury, art, and the warmth of Tuscan hospitality.
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What Honeymooners Love Above Hotel Lungarno
Summary of Verified Guests at Hotel Lungarno
Guests praised Hotel Lungarno for its exceptional service, comfortable and clean rooms, and strategic location near popular attractions in Florence. The hotel staff, in particular, Sabrina Ferrari, Felipo, Iliana, Simone, Zachariah, Rafaela, Barel, Balal, Marina, Belal, and Bilal, were commended for their gracious hospitality and attentiveness. Many guests recommended requesting a balcony room for the spectacular view of the Arno. The hotel's modern decor, extensive art collection, and thoughtful amenities, such as a Bose speaker in the rooms, added to the overall enjoyable experience. The breakfast buffet was described as generous and sumptuous, and the hotel's ambiance was characterized as an oasis of calm, care, and comfort amidst the bustling city of Florence.
Reviews of Hotel Lungarno
Hotel Lungarno: An Oasis of Kindness, Calm, Care and Comfort
Thanks for the gracious hospitality and assistance from Sabrina Ferrari in reservations, managers Felipo and Iliana, concierges Simone and Zachariah and the entire serving staff, our stay at Hotel Lungarno was enchanted, magical and memorable. Every aspect of the experience was done at a high level of care nd consideration...
Thanks for the gracious hospitality and assistance from Sabrina Ferrari in reservations, managers Felipo and Iliana, concierges Simone and Zachariah and the entire serving staff, our stay at Hotel Lungarno was enchanted, magical and memorable. Every aspect of the experience was done at a high level of care nd consideration - a balcony with spectacular view of the Arno, a comfortable room with fine bedding and thoughtful amenities (such as the Bose speaker so one could enjoy one's own music while changing or having a glass of wine before dinner on the balcony). The breakfast buffet is generous and sumptuous and the servers are attentive, friendly and helpful. Amidst the crowds of Florence, Hotel Lungarno is an oasis of calm, care and comfort.
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Best hotel never stayed at!
Our stay at this hotel was truly exceptional. The staff’s exceptional hospitality and genuine care for their guests made us feel at home. The rooms were meticulously clean and devoid of any noise, creating an idyllic ambiance. We highly recommend this hotel to anyone seeking a memorable and comfortable vacation....
Our stay at this hotel was truly exceptional. The staff’s exceptional hospitality and genuine care for their guests made us feel at home. The rooms were meticulously clean and devoid of any noise, creating an idyllic ambiance. We highly recommend this hotel to anyone seeking a memorable and comfortable vacation. Rafaela and Barel incredible amazing person. Definitely we will back soon ! Thanks a lot to everyone!! 7 starts hotel !! Zero noise and super cute hotel. Don’t dude to book this hotel. 🤩
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Romantic week in Florence
Hotel Lungarno is the only place that we stay when we are in Florence. From check in, the bell men, maid service, room service, restaurant and bar. Everything is top notch. It is very elegant. The location can’t be beat. South of the Arno next to the ponte vecchio ....
Hotel Lungarno is the only place that we stay when we are in Florence. From check in, the bell men, maid service, room service, restaurant and bar. Everything is top notch. It is very elegant. The location can’t be beat. South of the Arno next to the ponte vecchio . You can walk everywhere. Make sure a request a balcony room. There is coffee maker and hot water kettle in the rooms. There is an extensive art collection throughout the hotel.
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We had a wonderful stay at the Lungarno. The hotel is very comfortable with loverly rooms. The staff is very helpful and proactive, made us fell welcome. The location is excellent very close to the Ponte Vecchio bridge. we would recommend the Lungarno to anyone visiting Florence.
My husband and I & our friends enjoyed our anniversary in this fantastic hotel. Perfectly located on the Arno with excellent views. The staff was so professional and accommodating! The rooms are nicely appointed. Balal our doorman was a great photographer for our scenic pictures on the lovely balcony. Marina...
My husband and I & our friends enjoyed our anniversary in this fantastic hotel. Perfectly located on the Arno with excellent views. The staff was so professional and accommodating! The rooms are nicely appointed. Balal our doorman was a great photographer for our scenic pictures on the lovely balcony. Marina one of the housekeepers ensured the room was perfectly cozy every night when we returned.
Highly recommend!
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Great Stay with Amazing Service!
I had a wonderful stay at this hotel! Everything about the experience was fantastic, from the comfortable accommodations to the outstanding service. The overall atmosphere was warm and welcoming. A big thanks to Belal at reception he was incredibly helpful, always available and truly made our experience even better!
It was an excellent stay and my wife and I were happy. I highly recommend this hotel and the staff are highly experienced. I got to know Bilal, he was always smiling and made us very happy in everything inside and outside the hotel. Thanks to everyone, special thanks to...
It was an excellent stay and my wife and I were happy. I highly recommend this hotel and the staff are highly experienced. I got to know Bilal, he was always smiling and made us very happy in everything inside and outside the hotel. Thanks to everyone, special thanks to Bilal.
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I spent my honeymoon in the hotel for 4 days.. Thank you very much for giving me a gift of a room overlooking the river as the view was very wonderful and the room was clean and the furniture was wonderful. I also thank the hotel staff for their kind...
I spent my honeymoon in the hotel for 4 days.. Thank you very much for giving me a gift of a room overlooking the river as the view was very wonderful and the room was clean and the furniture was wonderful. I also thank the hotel staff for their kind and elegant treatment and beautiful smile. I thank Mr. Bilal for his good treatment, good service and wonderful morals. My wife and I enjoyed it very much and we will come back to stay again in this beautiful hotel.. Thank you very much.. Mr. Ali Al-Mutawa and his honorable wife
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Great visit to Florence!!
Wonderful hotel with great service and perfect views of the city over the river. Our room had a great balcony with amazing views of Ponte Vecchio and the whole city of Florence. Staff was excellent; always looking to help with whatever we needed. Great stay!!! Highly recommended!!!
Fabulous accommodation in Florence
My husband, Len, and I had a fantastic time at your beautiful hotel. Service was impeccable, physical surroundings were modern and bright with attention to detail. Location was perfect for all our museum visits and restaurants. Andrea was exceptionally helpful as was Roberto from dining services. We are so grateful...
My husband, Len, and I had a fantastic time at your beautiful hotel. Service was impeccable, physical surroundings were modern and bright with attention to detail. Location was perfect for all our museum visits and restaurants. Andrea was exceptionally helpful as was Roberto from dining services. We are so grateful to have had the opportunity to spend 5 days at the amazing Hotel Lungarno. We will return!
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Belal best photographer!!!
Great hotel and all the staff are amazing! The rooms are so nice and the breakfast in the morning is the best we’ve ever had. Belal became our best buddy. And James the supporting actor! He was so great and gave us so many great recommendations! I would recommend this...
Great hotel and all the staff are amazing! The rooms are so nice and the breakfast in the morning is the best we’ve ever had. Belal became our best buddy. And James the supporting actor! He was so great and gave us so many great recommendations! I would recommend this hotel to anyone!!
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Excellent hotel, location restaurant and bar. excellent proximity to all the sites , restaurants bars and shops. Staff couldn’t be more helpful, from the check in to the concierge, cleaning, restaurant and bar some of the best,location wonderful next to river.
This may be the best hotel I’ve ever stayed in. The location, staff, and experience are unparalleled. I am already looking forward to my next stay. Our room had a perfect view of the Ponte Vecchio, and it is a short walk to the most important sites in Firenze.
10 year anniversary celebration
The hotel is perfectly located next to Ponte Vecchio with stunning views. Rooms are nicely appointed with large doors that open to the balcony. We enjoyed several drinks in the hotel bar. Try the Smoked Cocktail if you like a good Old Fashion. The staff is amazing. Thank you James...
The hotel is perfectly located next to Ponte Vecchio with stunning views. Rooms are nicely appointed with large doors that open to the balcony. We enjoyed several drinks in the hotel bar. Try the Smoked Cocktail if you like a good Old Fashion. The staff is amazing. Thank you James and Belal for offering exceptional service!
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Very helpful and beautiful location
Really good location, really helpful and courteous staff. Especially Belal was really helpful throughout the stay. He really clicked great photos of us outside the hotel and also helped in suggesting places. Amazing hotel. I highly recommend this.
Brilliant but too short trip to Florence . Amazing hotel amazing staff . Big shout out to the fabulous James
Fabulous hotel the best location in Florence. Right on the river . The weather was lovely . The staff are amazing big shout out to James who helped us find the car park . Concierge team are brilliant aswell with so many recommendations. If you have time get out to...
Fabulous hotel the best location in Florence. Right on the river . The weather was lovely . The staff are amazing big shout out to James who helped us find the car park . Concierge team are brilliant aswell with so many recommendations. If you have time get out to the countryside which is a great reprieve from the busy city streets
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Great hotel, great location.
Very nice hotel in great location. Staff was very helpful, especially Belal.
Room was clean and kept up twice a day. Only downside is the small elevators, which i suppose is the normal situation for the area.
I would definitely stay there again.
Wonderful staff and experience!
My wife and I had an amazing time at the Hotel Lungarno! The friendliness, helpfulness, and professionalism of the staff at this hotel really stood out from the moment Belal welcomed us to the property and took care of everything we needed. The food, drinks, bartenders and waitstaff at Picteau...
My wife and I had an amazing time at the Hotel Lungarno! The friendliness, helpfulness, and professionalism of the staff at this hotel really stood out from the moment Belal welcomed us to the property and took care of everything we needed. The food, drinks, bartenders and waitstaff at Picteau were a joy! Thank you Belal and team we will be back!
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Perfect luxury hotel in city-center Firenze
Perfecto! Location is second to none, staff are friendly and professional and the hotel is in immaculate condition. We stayed in a standard Double room and found the room size the be on the larger side of anything we've experienced in other European city-center hotels. The bathroom was surprisingly large...
Perfecto! Location is second to none, staff are friendly and professional and the hotel is in immaculate condition. We stayed in a standard Double room and found the room size the be on the larger side of anything we've experienced in other European city-center hotels. The bathroom was surprisingly large and the fixtures, materials and water pressure are all best-in-class. The hotel feels brand new inside. It has either been recently renovated or they take meticulous care of it. Or both. We were only in town 2 days/ 2 nights so we didn't eat at the restaurant but it looked fantastic. I will definitely reserve a dinner there next time. Lorenzo, Mustafa and Belal are all just a few of the professional staff that made our stay special. And don't forget, Ferragamo owns the hotel and guest receive a 10% discount at the world HQ Ferragamo store a few steps away across the river.
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Beautiful trip at Lugarno and shout out to Belal
The hotel has been magical. From the magnificent view, to the beautiful room, to the friendly and helpful staff. I'd like to write a special shoutout to Belal who welcomed us everyday and insisted on taking lovely photos that will help us remember this trip forever.
Hotel Longano - Belal - Great experience
We had an unforgettable experience at Hotel Longano! From the moment we arrived, Belal made us feel incredibly special. His warm morning greetings and the stunning pictures he took of us on our last night truly added to the magic. When we arrived at 11:15 PM and found the kitchen...
We had an unforgettable experience at Hotel Longano! From the moment we arrived, Belal made us feel incredibly special. His warm morning greetings and the stunning pictures he took of us on our last night truly added to the magic. When we arrived at 11:15 PM and found the kitchen closed, the waiter still went out of his way to provide us with snacks and drinks—he could have easily turned us away, but instead, he made us feel welcome. The breakfast was absolutely top-notch, and the staff was very attentive. A big shoutout to the housekeeping team as well for their excellent service! I’ll never stay anywhere else in Florence!
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Sara and the entire team, from the Front Desk, Doormen, Servers in the Dining Area and Lounge, Maids, and Room Service personnel were very supportive, pleasant and went out of their way to make sure our stay was perfect. Each day, someone new on the staff knew our names during...
Sara and the entire team, from the Front Desk, Doormen, Servers in the Dining Area and Lounge, Maids, and Room Service personnel were very supportive, pleasant and went out of their way to make sure our stay was perfect. Each day, someone new on the staff knew our names during greetings, even without knowing them (fantastic). This is our 2d stay, this one after the renovation. Rooms are quaint, very professional in every aspect. Get a room overlooking the river; you won't regret it. The hotel is centrally located to all the sites and restaurants in Florence. Thank you Hotel Lungarno!
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Wonderful stay at Lungarno
My wife and I stayed at Hotel Lungarno during our trip to Florence and couldn’t have been happier. The staff was incredibly accommodating, the room was super clean and comfortable, and the location is perfect walking distance to all the major sights. A special shoutout to Mostafa, who was extremely...
My wife and I stayed at Hotel Lungarno during our trip to Florence and couldn’t have been happier. The staff was incredibly accommodating, the room was super clean and comfortable, and the location is perfect walking distance to all the major sights. A special shoutout to Mostafa, who was extremely kind and helpful. He made us feel truly welcome. So glad we chose to stay at Lungarno.
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Five Star Experience, amazing staff
First of all, the location is absolutely perfect. Close to everything but away from the crowds. The rooms were clean and had everything I'd need, even had a hair straightener. Was upgraded since we booked through amex and the view from our room couldn't be beat. They had air conditioning...
First of all, the location is absolutely perfect. Close to everything but away from the crowds. The rooms were clean and had everything I'd need, even had a hair straightener. Was upgraded since we booked through amex and the view from our room couldn't be beat. They had air conditioning and actually had it turned on(end of april). We had full control over the temperature of our room and never had an issue.
While all of that was great, I'd say the service and staff was what made this place absolutely incredible. The housekeeping was the most thorough and consistent I've ever seen. The concierge was incredible and got us a last minute reservation at a place we wanted to try. Checkin was a breeze and our luggage was taken immediately upon arrival and brought to our room during checkin. Plus we got a cute little welcome tray. The breakfast staff was amazing. Every single person I met was helpful, kind, and always went above an beyond.
I honestly couldn't have asked for a better stay. A littler pricier than what we usually do but 100% worth it. When we come back to Florence we will be staying here again. Below is a picture of our welcome tray and the view from our room!
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Hands down, the very BEST place to stay while in Florence, Italy!
The Executive Suite was absolutely fantastic allowing my wife and I the best three nights in Florence we could possibly ask for to end our 10 days in Italy! We spent mornings enjoying the coffee/tea and wine at night on the balcony. The room was extremely comfortable and the staff...
The Executive Suite was absolutely fantastic allowing my wife and I the best three nights in Florence we could possibly ask for to end our 10 days in Italy!
We spent mornings enjoying the coffee/tea and wine at night on the balcony. The room was extremely comfortable and the staff were highly attentive. The Concierge team made dinner reservations and transfers to where we needed to go. Easy walking distance to everything you would need to see in Florence. Thank you!
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Perfect Hotel. Will definitely be back
The service was exceptional and Location id absolutely perfect. We had a Deluxe Double with River view which had the most amazing views of the Ponte Vecchio.
The hotel has a high end boutique feel. Not very big, so the service is more personal.
Best Hotel we ever stayed in
Amazing Hotel - superb service, spotless clean. Always a level higher than usual. Breakfast was soooo good. Staff super attentive and friendly. Very classy and right around the corner of Ponte Veccio. Rooms very nice with everything in it you can ask for. Would instantly go back.
Beautiful hotel with incredibly friendly staff. The room was clean and luxurious and the breakfast was absolutely delicious! The hotel is located in a convenient location that is walking distance to most of the places we wanted to go. There are also quite a few artisanal shops in the neighborhood...
Beautiful hotel with incredibly friendly staff. The room was clean and luxurious and the breakfast was absolutely delicious! The hotel is located in a convenient location that is walking distance to most of the places we wanted to go. There are also quite a few artisanal shops in the neighborhood with great food.
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Magical Return to the Lungarno
Perfect experience at the Lungarno. Staff, quality of service, professionalism and top quality rooms with world-winning room views over the Arno, Ponte Vecchio, Duomo and the Uffizi make this destination perfect for all Florence-bound travelers. If you want to be the post card, and have nothing to complain about, stay...
Perfect experience at the Lungarno. Staff, quality of service, professionalism and top quality rooms with world-winning room views over the Arno, Ponte Vecchio, Duomo and the Uffizi make this destination perfect for all Florence-bound travelers. If you want to be the post card, and have nothing to complain about, stay here.
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We arrived tired from many hours of travel and were warmly welcomed and taken to our room. We were settling when we noticed an issue in the bathroom. We informed the check-in people and left to stroll and go to our reservation at La Terrazzo. On our return, we were...
We arrived tired from many hours of travel and were warmly welcomed and taken to our room. We were settling when we noticed an issue in the bathroom. We informed the check-in people and left to stroll and go to our reservation at La Terrazzo. On our return, we were informed of an upgrade. The staff assisted to our huge suite which was a spectacular upgrade!!! So very special and it really made our 5 night stay at the hotel truly relaxing and spectacular. It is probably one of the best experiences we have ever had in our stays at top properties around the world. Also, a great daily breakfast and Rafaela always had a smile and friendly welcome each and every morning to start our day. A lovely haven of calm and a true 5 star experience. Would love to return.
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Boutique dream that has it all
This place is amazing! You will love your stay, the service is impeccable, the views of the Ponte Vecchio, the restaurants, and the accommodations all are fantastic. Every time we walked back from site seeing or shopping in this romantic city, I was pleasantly greeted by the sent of the...
This place is amazing! You will love your stay, the service is impeccable, the views of the Ponte Vecchio, the restaurants, and the accommodations all are fantastic. Every time we walked back from site seeing or shopping in this romantic city, I was pleasantly greeted by the sent of the wall of climbing Jasmine and a friendly “buona sera!” from the bellman, the concierge, the cafe staff, the cleaning staff, and any other staff we happened to walk by. They are all so friendly and happy to help. I have never felt more welcome. Our concierge helped us get a wonderful dinner reservation for the night of and I don’t think we would have gotten in without him. It ended up being our favorite dinner! We were on the other side of the bridge from the cathedral, but I didn’t mind the short walk. This neighborhood was very nice and had plenty of wonderful shopping and restaurants as well.
I didn’t want to leave so after we packed up and grabbed some amazing pastries, our kind bellman, Belal, offered to take one last photo of us in front of the bridge. Turns out, he is a wonderful photographer too!
This stay was using Hilton points but I felt like they treated us as royalty. When we come back to Florence-this will definitely be our home!
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Thanks to the entire team for making us feel welcome from the time we arrived we were met by the great bell boys which took our luggage up to the room. The breakfast staff were very attentive to our needs. The concierge was very helpful in giving us advice on...
Thanks to the entire team for making us feel welcome from the time we arrived we were met by the great bell boys which took our luggage up to the room. The breakfast staff were very attentive to our needs. The concierge was very helpful in giving us advice on places to eat.
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Wonderful hotel. Rooms were great, especially with the view of the river and the Ponte Vecchio. Great location. Staff were top class. Centrally located in the old town, so could walk everywhere. A bit on the expensive side, but you only live once !!
After several visits to Florence in different luxury hotels , we have at last found our very best and favorite.
Excellent , friendly service , superb location and beautiful river and Ponte Vecchio views.
Tasteful and comfortable.
Wonderful , riverside breakfast.
Best location with the best service! 10/10 Staff is so helpful and kind! Best views of Florence right on the river! Stop scrolling and book now!!! You will not regret it. Everything positive to say!!!! Thank you BELAL for the perfect pictures too! He went out of his way to...
Best location with the best service! 10/10
Staff is so helpful and kind! Best views of Florence right on the river! Stop scrolling and book now!!! You will not regret it. Everything positive to say!!!! Thank you BELAL for the perfect pictures too! He went out of his way to make sure we had a great time.
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Pure Perfection in Florence!
We had an amazing experience at this hotel! It was our first stop on our honeymoon, and it went far beyond what we expected. From the moment we arrived, we felt right at home—the staff were warm, friendly, and truly cared about making our stay the best it could be....
We had an amazing experience at this hotel! It was our first stop on our honeymoon, and it went far beyond what we expected. From the moment we arrived, we felt right at home—the staff were warm, friendly, and truly cared about making our stay the best it could be.
Special thanks to Paolo, Lorenzo, Mirco, and Daniel! They were incredibly kind and gave us fantastic tips for exploring the city. Every interaction with them made us feel valued and well looked after.
The atmosphere of the hotel was something else. Our room was cozy and beautifully designed, with so many thoughtful details that made it feel like a peaceful retreat. Even though the hotel is close to the city center, it was so quiet and relaxing—like our own little hideaway.
The team went out of their way to make us feel welcome. Whether it was arranging dinner reservations, sharing local secrets, or just greeting us with a smile when we came back each day, their service was top-notch.
We’re absolutely in love with this hotel. It was the perfect way to start our honeymoon, and we’re already talking about coming back for future anniversaries. I can’t imagine staying anywhere else in Florence—this place has truly won us over!
If you want an unforgettable stay in Florence, this is the place to be.
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This hotel is a 5 star experience. After leaving Venice we had booked a 5 night stay in the Executive Double Terrace river view suite at Hotel Lungarno in Florence. This hotel is exquisite. Right from the jump you are treated and shown the hotel by one of the receptionist....
This hotel is a 5 star experience.
After leaving Venice we had booked a 5 night stay in the Executive Double Terrace river view suite at Hotel Lungarno in Florence. This hotel is exquisite. Right from the jump you are treated and shown the hotel by one of the receptionist. Paolo was so welcoming and helped us book some great reservations.
As soon as we entered our room we felt right at home. A beautiful sophisticated interior ! Beautiful views of the city and river!
Downstairs we would have drinks inside the bar area and also on the outside picteau bistro and bar. Everyday it was packed as many tourists love to take pictures next to the outside seating because of the view. I recommend reserving a spot in the evening but most of the time they accommodate walk ins with no problem! We loved this hotel so much that we are coming back in September. 10/10 experience. This will forever be our go to hotel!
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stunning hotel and great location
Lovely hotel, location great. Loved the room and the decor. Staff were amazing, really helpful, friendly and couldn't do enough to make sure our stay was the best.
Perfect hotel in Florence.
We had the most amazing stay at the Lungarno. The service is superb. The decor is chic and fabulous. You feel like you are on the inside of a yacht. There is always a spot with a river view at the bar available. Great people watching, but not overly crowded....
We had the most amazing stay at the Lungarno. The service is superb. The decor is chic and fabulous. You feel like you are on the inside of a yacht. There is always a spot with a river view at the bar available. Great people watching, but not overly crowded. Staff very friendly and attentive. Particularly loved our new friend Balala who even got our attention to take a wonderful photo of us in the perfect lighting looming over the ponte vecchio. The location is wonderful. Close to everything but across the Arno from all the crowds. We checked out the four seasons while here to compare, and it was drab, tired and too far out of town. There were fake flowers in the arrangements. Enough said? The hotels sister property the Portait almost pales in comparison upon a quick glance through lobby and restaurant. At Lungarno we got a suite with a river view balcony. Loved it. This is the place to stay in Florence. Trust me.
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Very far from being the 5-star hotel they advertise. Worst of 5 hotels we stayed in Italy this summer
This was one of 5 hotels we stayed in Italy. And it was, surprisingly, the worst. It's a beautiful property, but its service is far from matching the 5-star advertised experience. And... the mosquitos won't let you sleep. We were greeted with a clogged shower drain that almost flooded the...
This was one of 5 hotels we stayed in Italy. And it was, surprisingly, the worst. It's a beautiful property, but its service is far from matching the 5-star advertised experience. And... the mosquitos won't let you sleep.
We were greeted with a clogged shower drain that almost flooded the room right upon arrival.
This hotel has a real problem with mosquitos. The property is by the river. I'm not sure they take any measures to try to control it, but the fact is that the mosquitos won't let you sleep. And we never opened the room windows - not even for a second during our entire stay.
Courteous, but poorly trained staff: That same first night, we called the bar, and asked about any available snacks to go along with drinks. It was late. We were read a few options from the menu, and told we could come down, only to be sent back to our room after 10 minutes - "we can't have you eat down here", we were told. We then ordered 2x minestrones for the room. By far, the worst soup we've ever tried - and served with hard-like-rock bread. Expensive worst meal ever. We would never expect that from a hotel that advertises "Michelin-starred dining".
Hilton Diamond members: They say they have a "partnership with Hilton", but in fact no room upgrades are offered to Diamond members.
The location is awesome! The breakfast buffet is delicious. And that's really it. Not worth the high price. Not even close to what we've got from simpler hotels this summer in Italy.
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