The Knickerbocker

We had a wonderful birthday stay at the Knickerbocker! It’s a quiet, luxurious reprieve from the chaos of Times Square but keeps you right near all the action. It’s hard to believe Times Square is right outside your window, it’s so quiet and the blackout curtains are the best. The...

We had a wonderful birthday stay at the Knickerbocker! It’s a quiet, luxurious reprieve from the chaos of Times Square but keeps you right near all the action. It’s hard to believe Times Square is right outside your window, it’s so quiet and the blackout curtains are the best. The rooms have a modern, relaxing vibe. The standout here is the service. The concierge went above and beyond to help us in planning our trip prior to travel and every day we were there. It’s hard to find this level of service anymore. They truly made our stay special and we will be returning!

So we chose the Knickerbocker as it was our 25th anniversary, never been to NYC and it was quoted as 5star. We got an ok room deal but no one told us there was scaffolding all around the building that spoiled the view. Other wise it was just like any...

So we chose the Knickerbocker as it was our 25th anniversary, never been to NYC and it was quoted as 5star. We got an ok room deal but no one told us there was scaffolding all around the building that spoiled the view. Other wise it was just like any other 3-4 star we've stayed around the place. Location awesome but that was it. Value for money...I'm not sure.

Returning to the Knickerbocker is like returning to an elegant, private club. You are warmly ushered inside from the chaotic streets of Times Square into an aroma therapy-scented refuge of peace and tranquility. The check-in process is smooth, and the very clean rooms are lovely, as are the bathrooms and...

Returning to the Knickerbocker is like returning to an elegant, private club. You are warmly ushered inside from the chaotic streets of Times Square into an aroma therapy-scented refuge of peace and tranquility. The check-in process is smooth, and the very clean rooms are lovely, as are the bathrooms and linens. The room service meal is perfect for weary, late arrivals, and the housekeeping and turn-down service are outstanding. After kissing many hotel frogs in Manhattan, I have finally found my Prince at The Knickerbocker!

Great location and terrific room. Just be aware that you will be charged a $45 “hotel fee”….for nothing. Resort fees are just a ripoff. Our room was lovely. But, neither TVs were operational and we called down. After 2 hrs of watching the 2 nice men trying to figure it...

Great location and terrific room. Just be aware that you will be charged a $45 “hotel fee”….for nothing. Resort fees are just a ripoff. Our room was lovely. But, neither TVs were operational and we called down. After 2 hrs of watching the 2 nice men trying to figure it all out…we left. When we returned late evening the tv situation was resolved. But, we asked for 2 replacement water bottles, had to flag down a room attendant…and he said it will be done…but not! on our 2nd day…hmmm $45 “resort fees” annd norefresh of water bottles🥸 and didn’t happen. We wanted to have dinner at their highly touted Charlie Palmer Steakhouse on our 2nd night…and were greeted with over-served, horribly drunk folks attending a conference…yep…no food…”go up to the 4th floor”. Really. The bar on the top is OK…nothing more. And just and not so good. So, bottom line…location is terrific, rooms are very good.. don’t expect anything more.

We had a lovely four night stay in the Knickerbocker. We were given a room upgrade on arrival and free drinks vouchers for the rooftop bar. The staff were all really helpful, pleasant, polite and always went above and beyond to help in any way they could. The room was...

We had a lovely four night stay in the Knickerbocker. We were given a room upgrade on arrival and free drinks vouchers for the rooftop bar. The staff were all really helpful, pleasant, polite and always went above and beyond to help in any way they could. The room was spacious, clean and the bed was extremely comfortable. We’ll definitely stay in the Knickerbocker again when we return to New York.

Stunning hotel in the most central location. Staff wonderful, rooms perfectly clean and superbly comfortable. We would return without hesitation. Breakfast in the restaurant was excellent and the steak in Charlie Palmers was fabulous with great waiting staff.

Knickerbocker service is amazing. We arrived early and still able to check in and get our day started in the city.Bettie got us checked in and checked with us through our stay to ensure our comfort! Housekeeping staff was fabulous. Little touches that made us feel special. Concierge was great....

Knickerbocker service is amazing. We arrived early and still able to check in and get our day started in the city.Bettie got us checked in and checked with us through our stay to ensure our comfort! Housekeeping staff was fabulous. Little touches that made us feel special. Concierge was great. Doorman were so hospitable. Property is located in a perfect location if you are looking to do shows, Times Square, and easy access to subway to get around quickly. Bryant park is just up the street and short walk to Rockefeller center. A little in room surprise for my birthday! Highly recommend this property.

Bed was lovely and comfy, room was big and had lovely space also in the bathroom. Didn't feel cramped at all. There was a lack of day light in our room, the TV was wonky on the wall and there was a slight flush issue with the toilet but none...

Bed was lovely and comfy, room was big and had lovely space also in the bathroom. Didn't feel cramped at all. There was a lack of day light in our room, the TV was wonky on the wall and there was a slight flush issue with the toilet but none of this was a huge issue and I'm sure had we mentioned to reception they would had fixed the toilet.

The opulent room at the The Knickerbocker offered breathtaking views, perfectly complementing the impeccable service. Each meal was a culinary masterpiece, showcasing the chef's dedication to fresh, exquisite ingredients. The attentive staff anticipated every need, creating. From the lavish decor to the unforgettable dining experience at the steakhouse, The Knickerbocker...

The opulent room at the The Knickerbocker offered breathtaking views, perfectly complementing the impeccable service. Each meal was a culinary masterpiece, showcasing the chef's dedication to fresh, exquisite ingredients. The attentive staff anticipated every need, creating. From the lavish decor to the unforgettable dining experience at the steakhouse, The Knickerbocker redefined luxury hospitality. We can't wait to return for the new sushi restaurant.

Got upgraded to a suite with street view and late check out. Absolutely love this place. Historical building with modern interior and a calm atmosphere in a chaotic part of NY. Don’t miss the original Martini, which is said to be invented here.

Our third year-in-row to stay at The Knickerbocker Hotel for our springtime theatre trip. Perfect location to walk to our Broadway shows. Classy, historical, with all the contemporary amenities. Excellent staff and facilities. See you next year!

Loved our stay so clean modern and spacious especially for nyc this was my third visit to nyc and by far the best accommodation we have stayed in it super large bathroom comfortable king bed the room service was amazing as was the door men and reception staff no lines...

Loved our stay so clean modern and spacious especially for nyc this was my third visit to nyc and by far the best accommodation we have stayed in it super large bathroom comfortable king bed the room service was amazing as was the door men and reception staff no lines happy to arrange all requests. The cafe in the foyer is handy for morning coffee enough away from time square I think west 42nd but near the action subway on the corner and close to Bryant park just a great mid town location if I went back to nyc I wouldn’t stay anywhere else only negative scaffolding at the front of the building so no holiday snaps of the outside

We had a lovely stay at The Knickerbocker - the room was spacious and comfortable (though the pillows fell a bit flat) and the staff was friendly, professional, and accommodating. Considering its location off Times Square, our room was fairly quiet. Our room temperature did tend to fluctuate a bit...

We had a lovely stay at The Knickerbocker - the room was spacious and comfortable (though the pillows fell a bit flat) and the staff was friendly, professional, and accommodating. Considering its location off Times Square, our room was fairly quiet. Our room temperature did tend to fluctuate a bit even though we had our thermostat at a consistent temperature and there were a couple of small bloodstains on one of the pillowcases. Breakfast service at Charlie Parker’s was also quite good. As others have mentioned, at busy times the elevators can be slow and crowded (once, we had to wait for a third elevator car before there was enough room for the two of us). A staff member, commiserating with us, confided part of the reason for this was that the employee elevator had been out of commission for an extended period (implying that it was a budget issue) forcing staff (including cleaners and bellman) to take the guest elevators. Potential guests should be aware of the nightly $50+ (with taxes) “Residence Fee” on top of the room charges. This has become a common practice for many hotels in NYC and other cities but it would be more honest to just charge a higher room rate. The Knickerbocker tries, but fails, to ease the fee’s blow by stating that it covers internet access, two bottles of water, and free shoe shines, among other minor benefits, but that just makes it more annoying. Prior to our stay, I had some questions for the General Manager but found that his email address wasn’t recognized by the hotel’s mail server causing my email to bounce back. Curiously, when I reached out to the general info email, the reservations desk sent me the name and email address of the previous GM.

What a great place to stay . Location was excellent , rooms huge and staff amazing . Special thanks to Norsa our housekeeper who was exceptional , and Shawn at the bar gave us great advise on what to do . Thoroughly recommend . It’s close to subways and everything a tourist in NYC wants

Absolutely excellent service. Rooms were beautiful. Breakfast was excellent every day. Great location. Friendly staff. Found my new favourite NYC hotel. Super close to all the action yet an oasis of calm. Rooftop bar is a highlight. Comfy beds with ample pillows and bedding.

We had a great stay at The Knickerbocker in April. The staff is second to none, and very member er interacted with really sent out of their way to assist us. It really felt like all of them - from housekeeper to receptionists and concierge - really loved to work...

We had a great stay at The Knickerbocker in April. The staff is second to none, and very member er interacted with really sent out of their way to assist us. It really felt like all of them - from housekeeper to receptionists and concierge - really loved to work at the hotel, and met us with smiles and excellent service. Would absolutely come back!

We’ve just returned from 4 nights at the Knickerbocker Hotel. First impressions are it’s disappointing the entire hotel is covered with scaffolding which is a real shame as the building is beautiful. The room sizes are excellent and very spacious which we really enjoyed. They cleaned our room several times...

We’ve just returned from 4 nights at the Knickerbocker Hotel. First impressions are it’s disappointing the entire hotel is covered with scaffolding which is a real shame as the building is beautiful. The room sizes are excellent and very spacious which we really enjoyed. They cleaned our room several times a day to a great standard and provided fresh towels. We were told you receive two fresh bottled waters daily, this didn’t happen and when it did our glasses disappeared which was disappointing. The staff were friendly in the main and accommodating but we had a faulty blind in our room and even after 12 hours of reporting this wasn’t fixed until I called again. This is meant to be a five star hotel but I struggle to see how. For example when we checked out we weren’t even asked if we had enjoyed our stay! No queue behind us, just not bothered or interested it seemed which is disappointing. For a five star hotel finer details matter and we never felt we got that great a customer experience. I’ll definitely be looking elsewhere for our next visit which we’re planning already. NYC is an incredible place!

This hotel is one of the best my wife and I have ever stayed across the world. Service was top notch. Sound-proof rooms were exactly that. Breakfast is a little pricey, so we opted out of it. That’s literally the only flaw, and I’m not even sure it is one....

This hotel is one of the best my wife and I have ever stayed across the world. Service was top notch. Sound-proof rooms were exactly that. Breakfast is a little pricey, so we opted out of it. That’s literally the only flaw, and I’m not even sure it is one. We simply were on a budget. Seriously, this place is amazing!

We had an excellent stay at The Knickerbocker for my partner's 50th, with a hearty welcome from the first moment, and clear and helpful guidance with how everything worked. We did have an issue with neighbouring noise on the second day, which was quickly dealt with and we received an...

We had an excellent stay at The Knickerbocker for my partner's 50th, with a hearty welcome from the first moment, and clear and helpful guidance with how everything worked. We did have an issue with neighbouring noise on the second day, which was quickly dealt with and we received an upgraded room. At the time, it seemed an inconvenience to have to pack and move, rather than have the noise dealt with, but the transition was smooth and without fuss. The staff could not have been more helpful. We enjoyed a delicious meal in Charlie Palmer Steak IV on our first night, which was an extravagant but delicious experience and we also enjoyed the Roof bar each evening for a nightcap. Delicious cocktails and excellent service. All in all, a very comfortable stay, and it all felt like a real treat!

Great sized room for a Manhattan hotel room. They have really upgraded this place to make it a fine stay. Only issue is the elevators are a bit slow, but patience is a virtue in the hustle and bustle of NYC. I would definitely stay again and the staff is...

Great sized room for a Manhattan hotel room. They have really upgraded this place to make it a fine stay. Only issue is the elevators are a bit slow, but patience is a virtue in the hustle and bustle of NYC. I would definitely stay again and the staff is super helpful and attentive.

Beautiful hotel right in Times Square. Walking into the hotel is like entering a calm oasis, the crowds and noise of the street seem far away. What made our stay extraordinary was the service. K at the front desk noticed it was my beau’s birthday, when we got back to...

Beautiful hotel right in Times Square. Walking into the hotel is like entering a calm oasis, the crowds and noise of the street seem far away. What made our stay extraordinary was the service. K at the front desk noticed it was my beau’s birthday, when we got back to the room there was a lovely piece of yummy chocolate cake with strawberries and Happy Birthday on it. I forgot my toothbrush and one was delivered to the room in minutes. Perfect place to stay for a theater trip, I recommend it highly! Thank you K for making it special.

A great hotel. Great location, a lot of space in the room, very good shower. Breakfast is expensive but excellent, all the staff has been very efficient...On the last day, the janitor was extremely nice and helpful to get us a taxi to JFK. We'll probably get back to The...

A great hotel. Great location, a lot of space in the room, very good shower. Breakfast is expensive but excellent, all the staff has been very efficient...On the last day, the janitor was extremely nice and helpful to get us a taxi to JFK. We'll probably get back to The Knickerbocker on our next trip to NYC.

The exterior of thrhotel is currently renovation, completely covered with scaffolding. Not light, men working from 8:30-5pm, walking past your windows. Located in Tines Square and was surprisingly quiet, black out shades helped with Broadways glaring lights. If you're in town for theater, the location is excellent. You can walk...

The exterior of thrhotel is currently renovation, completely covered with scaffolding. Not light, men working from 8:30-5pm, walking past your windows. Located in Tines Square and was surprisingly quiet, black out shades helped with Broadways glaring lights. If you're in town for theater, the location is excellent. You can walk to most theaters, which is a huge plus, you don't want to cab in and deal with the traffic fir a 7pm curtain. Nice cozy bar and a lovely roof top. We upgraded to a corner suite, as the original room felt like a "walk in closet"...not exactly enough space for 5 nights. Beautiful bathroom, good lighting, huge shower. Bathrobes are a plus+ Service was excellent. Yes, I would stay here again after the renovations are completed...call ahead and ask.

The hotel is very central , so very convenient for seeing the best of New York. Rooms are spacious with a very comfy bed, everything was sparkling clean. The rooftop bar is great for an evening cocktail. The staff were all very friendly and helpful, particularly Diana on reception who...

The hotel is very central , so very convenient for seeing the best of New York. Rooms are spacious with a very comfy bed, everything was sparkling clean. The rooftop bar is great for an evening cocktail. The staff were all very friendly and helpful, particularly Diana on reception who was very friendly and particularly helpful. We will definitely return here, perhaps at Christmas or New Year, we loved it.

Gania was our server for breakfast and on the rooftop. She was incredible! She took the time to get to know us and go out of her way to make sure we were taken care of. She checked in frequently and personalized her service to us. What a wonderful stay!

Christi was absolutely amazing! She went above and beyond to accommodate me and my boyfriend when we weren’t happy with our original room. Without hesitation, she upgraded us and made sure we were comfortable and happy with our stay. Her kindness and professionalism really made a difference in our experience....

Christi was absolutely amazing! She went above and beyond to accommodate me and my boyfriend when we weren’t happy with our original room. Without hesitation, she upgraded us and made sure we were comfortable and happy with our stay. Her kindness and professionalism really made a difference in our experience. Thank you, Christi, for taking such great care of us!

Overall what an excellent stay! For NYC, the room was huge and quiet and clean with a super comfy bed. We were on a waitlist for a room upgrade and we got it! The staff at the Knickerbocker are all all-stars, from front desk to bellhops to wait staff at...

Overall what an excellent stay! For NYC, the room was huge and quiet and clean with a super comfy bed. We were on a waitlist for a room upgrade and we got it! The staff at the Knickerbocker are all all-stars, from front desk to bellhops to wait staff at the breakfast buffet on the 4th floor. (Shoutout to sweet Gania!) Food and coffee at the breakfast are phenomenal. So glad we chose to include this! Everyone on staff was professional and caring. Also, a great gym on 4th floor. Steps away from 42nd and Times Square subway. Other than not getting live TV in our room (and to be honest we didn't even ask for a replacement remote control), the only other thing we’d change is to have longer hours for the rooftop bar. Will definitely plan to come back. Thank you, Knickerbocker!

Perfect location but could do with a renovation. The AC had some funny behavior and the window couldn’t be opened. And for the Five Stars the interior has clearly seen better days. In the end it’s Times Square NY I guess. Compared to other hotels in this category I have...

Perfect location but could do with a renovation. The AC had some funny behavior and the window couldn’t be opened. And for the Five Stars the interior has clearly seen better days. In the end it’s Times Square NY I guess. Compared to other hotels in this category I have to say it’s not that convincing

We always return to the Knickerbocker when we visit NYC. It’s in an ideal location, convenient to everything (42nd St. subway just steps away which connects to all subway lines). The hotel itself is lovely, rooms very comfortable (good sized, especially for NYC) and updated, and it’s quiet, surprisingly, given...

We always return to the Knickerbocker when we visit NYC. It’s in an ideal location, convenient to everything (42nd St. subway just steps away which connects to all subway lines). The hotel itself is lovely, rooms very comfortable (good sized, especially for NYC) and updated, and it’s quiet, surprisingly, given that this is a busy area. The staff is very friendly and welcoming (special mention to Gania, who always makes us feel at home in the restaurant/breakfast room). Highly recommend.

Attempted to preemptively get reservation changed and possible credit due to illness. The customer service staff was friendly and understanding. We were informed that we would be sent a confirmation in an email notification/credit to use any time within the next 5 years due to the need to forfeit the...

Attempted to preemptively get reservation changed and possible credit due to illness. The customer service staff was friendly and understanding. We were informed that we would be sent a confirmation in an email notification/credit to use any time within the next 5 years due to the need to forfeit the days. This was told to us two different times as we called two different times not knowing that each of us called separately. We never received an email notification/credit. We contacted the customer service representative about the discrepancy and they stated the best way to remedy the issue would be to contact the general manager. We did so by leaving a message for them, but never received a reply. We eventually had to contact the Better Business Bureau and they replied that they had sent us "Our records indicate that you received four separate email & digital responses". This is a complete fabrication on their part to avoid having to fulfill any services. It is unfortunate because we used to be loyal customers of the hotel. We would have been happy even if they had declined to offer anything and been upfront about it. However, to state that they were in contact or had been responsive when they hadn't is not acceptable. They had no attempt at any service recovery or even to find out any details. Poor customer service on a management level.

We are regulars at The Knickerbocker, and for many good reasons. The rooms are spacious and wonderful. The location is perfect. Most of all, the staff is incredible. Gania in particular is awesome in more ways than I have fingers and toes to count. She is kind, efficient, and amazing....

We are regulars at The Knickerbocker, and for many good reasons. The rooms are spacious and wonderful. The location is perfect. Most of all, the staff is incredible. Gania in particular is awesome in more ways than I have fingers and toes to count. She is kind, efficient, and amazing. She is ALL OVER EVERYTHING! Bravo, Gania! Maggie at the front desk is also terrific! Thank you, Knickerbocker!

Loved the pillows. Bathroom was not clean a lot of fungus. But for the rest great place to stay. Very quiet rooms no noise. Great service especially from Gania when having breakfast. Super friendly and professional. The lunch: bad experience with the food.

We stayed at the Knickerboker Hotel Times Square and this hotel helped provide life long memories to accomodate a trip to one of the worlds best cities. The level of cleanliness of the whole hotel especially our room was brilliant. The service was superb throughout. The concierge are extremely helpful...

We stayed at the Knickerboker Hotel Times Square and this hotel helped provide life long memories to accomodate a trip to one of the worlds best cities. The level of cleanliness of the whole hotel especially our room was brilliant. The service was superb throughout. The concierge are extremely helpful and knowledgable especilly in relation of locality to tourist sites. restaurants and the best way to travel at times to these events. The food and roof top bar are really something to experience. Overall a magnificent stay

An average stay. Best thing about this hotel is the location and the rooftop bar is also very nice. Not long after we had booked we got an email from BA to say there was work being done which meant scaffolding all over the building, our room was dark with...

An average stay. Best thing about this hotel is the location and the rooftop bar is also very nice. Not long after we had booked we got an email from BA to say there was work being done which meant scaffolding all over the building, our room was dark with no natural daylight coming in because of it- expected more from the rooms. We also had an issue with our lights, if we had the bathroom on and the main bedroom the lights would flicker constant - we could have raised this but with how busy it was and what we wanted to do we just didn’t bother.