Royalton Splash Riviera Cancun

The gym experience was great. Plenty of free weights and machines to ensure a complete workout. We were also able to get in a run and ride on their stationary equipment. We were in good hands with Tony and Sophie helping out with water and towels.

I really didn’t want to writes this as the resort itself is beautiful and the staff for the most part are fantastic. The food and entertainment were excellent and I would have certainly returned next year. However, the fact that they still haven’t refunded my deposit, despite numerous communications has...

I really didn’t want to writes this as the resort itself is beautiful and the staff for the most part are fantastic. The food and entertainment were excellent and I would have certainly returned next year. However, the fact that they still haven’t refunded my deposit, despite numerous communications has left a real sour taste in my mouth. Nearly 3 weeks after being told it would be 72 hours is not a good luck for the Royalton Brand.

I have been to many resorts in Mexico over the years and this one would definitely be at the bottom of my list. This is simply not a five star resort- I’d put it at a 3 maximum. It was Spring break when we travelled and the resort was absolutely...

I have been to many resorts in Mexico over the years and this one would definitely be at the bottom of my list. This is simply not a five star resort- I’d put it at a 3 maximum. It was Spring break when we travelled and the resort was absolutely packed. I do not think this resort should operate at full capacity as it felt like we were herds of animals fighting for what would be easy to access at any other resort I’ve been to. First, the food. The food experience is very bad. So bad in fact my husband experienced horrible food poisoning. I mean violently vomiting. He was completely out of commission for the majority of the trip. We believe it was from the Taj Indian restaurant. I think when attempting to feed 4000 people at once, the standards of cleanliness and food preparation are largely compromised. This definitely ruined our trip. The “best food” we had was a bowl of “melted cheese” at the Mexican restaurant. I waited over an hour in line for a hamburger at the food truck and if you want coffee in the morning, be prepared for a very long wait at the cafe. The buffet was wild- I’ve actually never seen such chaos. Between having to set an alarm at 12am to book a dinner reservation and waking up at 6am to reserve spots at the pool, this was not a restful vacation. After 7:30am there is no chance of getting a spot anywhere. There is a lot of seaweed on the beach, but they do have tractors that try to remove most of it in the morning. The water itself is just not the blue waters you envision when booking a trip like this. It is incredibly murky. One day we found a spot on the beach and after a few hours we were kicked off the beach by staff as we did not realize the section of the beach was for “diamond club” members only. There were no signs or any indication that this was for DC customers. After spending a couple days in the room due to food poisoning, all we wanted was to rest by the ocean. It was embarrassing to be kicked off the beach due to our “lack of status”. Of course, if we had known it was for Diamond Club members, we would not have gone there. We attempted to upgrade to diamond club for a potentially better experience but were told we could not. We didn’t even want to switch rooms… we really just wanted a quieter place to rest after the food poisoning experience but we were declined. It felt very much like an “us vs. them” thing. Non diamond club members are treated like second class citizens. We found a spot at the pool and when using the washroom close by, I found that the stall had been completely painted with vomit. Like all over the floor, up the walls, etc. This went unattended by staff for hours. We had to warn anyone who tried to go in not to. I have no idea when it was eventually cleaned, but in the hours we were there, not one staff person came. A few pros: The staff we interacted with were very nice. Just don’t get trapped into them selling you anything. They’ll offer you things in return like massages or cabana rentals. We had an Expedia rep on site named Krystel. She was absolutely incredible. She continuously offered to help my husband while he was sick and checked in with us regularly. I can confidently say she went above and beyond. She did everything she could within her control to make our trip better, including a couple lovely surprises in our room. My otherwise negative review has nothing to do with Krystel, as she was the only good thing about this resort. We will not be returning to this resort, nor will we be recommending this resort to anyone. Please use caution when booking this resort. I appreciate everyone has a different experience and I’m happy for those who enjoyed their time. But spending half your trip in your room vomiting due to food poisoning was less than enjoyable. There are much better resorts in the Cancun area.

Alfonso at the Italian restaurant was wonderful. The food has been wonderful and the service has been amazing. Elui and Mr G have been excellent butlers. We have especially enjoyed the Italian restaurant and the workers there. They have all been so accommodating.

This review is for one of the best ,This gentleman Mariano was so gentle,kind and professional that I just go to him and no other bar tender, recommend to find him and enjoy his services and kindness. He is so great in making cocktails. We really appreciate him.

Had a great boot camp with Josh (instructor). The gym had a beautiful view of the ocean. The workout had many intense moments exercises that were better than my gym back home. Way to go Splashes resort, I’ll be back again with all of my friends.

Julio did a great job. He was so interacting and nice to everyone. We had a great time at Zen. We would def recommend you make a reservation and enjoy a fun night with the great staff at Zen. They have alol of choices in drinks and wine. Everything was...

Julio did a great job. He was so interacting and nice to everyone. We had a great time at Zen. We would def recommend you make a reservation and enjoy a fun night with the great staff at Zen. They have alol of choices in drinks and wine. Everything was great and wouldn’t change a thing.

We held our wedding here and we were here for 5 days. The staff was accommodating, very friendly, and I’m not sure we ever heard the word no. Our butlers Cesar and Valentin were amazing, they were available from 8am-11pm and provided us with anything that we needed. They made...

We held our wedding here and we were here for 5 days. The staff was accommodating, very friendly, and I’m not sure we ever heard the word no. Our butlers Cesar and Valentin were amazing, they were available from 8am-11pm and provided us with anything that we needed. They made our experience special, they were there for us, and we were able to rely on them during our stay. I strongly recommend this resort.

Great patron involvement and accommodation to vegetarian meal. All associates were super wonderful and friendly. My husband had a birthday celebration and they sang happy birthday and gave a piece of cake ☺️ Andrea was our server and was wonderful. He is a great cook and very friendly!

Overall this resort is 10/10. Loved the vibe. Highlight of the stay was Indian food in Taj restaurant. Chef Singh made sure we were getting what we wanted. Pools were clean and nice. Great food. Great service. Great events. I'd recommend to everyone.

Overall it was a fantastic resort - one of the better ones that we have ever stayed at. We stayed in the Diamond Club Jacuzzi Terrace. The resort itself was very clean and the staff were all super friendly and attentive, especially as a Diamond Club member. Check in was...

Overall it was a fantastic resort - one of the better ones that we have ever stayed at. We stayed in the Diamond Club Jacuzzi Terrace. The resort itself was very clean and the staff were all super friendly and attentive, especially as a Diamond Club member. Check in was very easy - as soon as they realized we were Diamond Club they immediately brought us to the Club lounge where check in was very quick. The room was pretty standard with a nice jacuzzi and the amenities were quite nice. Our butlers were Jesus and Dulce who were both absolutely fantastic, friendly and went out of their way to assist us! Shout out to these amazing people. Jesus helped us blow up our pool floats, stocked our fridge with extra beer and made all of our reservations. My husband asked Dulce to fill up the jacuzzi one night and she went above and beyond and put bubbles in it with champagne and chocolate covered strawberries when she found out it was our honeymoon! They were worth the DC alone. The food was pretty standard, there were a lot of options at the dinner buffet and everything tasted good. We ate at the Steakhouse, Tappenyaki and Mexican restaurant. All were pretty good in terms of food but the Tappenyaki was a fantastic experience and the chefs definitely work very hard! Grazie-to-go had awesome lunch pizzas. The only downfall was that the room service took forever. You're waiting about an hour an a half for your food - but it does come warm! The pools were nice, we mostly stayed near the DC pools because they were quieter. There's lots of activities going on all the time so there's always stuff to do. There are a lot of chair hoarders, because the beach towels are a free for all, people will place towels on chairs and we don't see them for the rest of the day which is really irritating but again, that's a people problem, not a resort issue. The beaches were okay - there was a lot of seaweed but there's nothing the resort can do about it and they did try and clean up what they could. We still went in the ocean almost daily! DC itself was worth it for us - we liked the quieter atmosphere of the DC pools and the top-shelf liquor - it makes a big difference in the taste of the drinks. We also had our own breakfast buffet which was amazing because there was usually a long lineup outside of the regular breakfast buffet. There was also less chair hoarding - we always found a seat in the shade in the DC areas. There were definitely a lot of hidden advantages to the DC experience. Overall it was an amazing experience and we definitely want to go again. There is something for everyone at this resort. The main issues we had were with other ignorant guests but the resort can't help those! The staff is really what made it exceptional - from our amazing butlers to the pool bar staff, waiters and all other employees. They really made us feel welcome and special. Highly recommend!

We stayed for 7 days and we are vegetarian. Our trip was made really special by chef Limberg. Carlos in the buffet area was very helpful as well. In general the staff is very nice and helpful. Would definitely recommend this for anyone looking for a good vacation.

The Royalton Splash is NOT a 5* resort and was very disappointing. The staff were friendly, particularly the bar staff in the diamond club lounge in the evening. The room was clean and the diamond club pool was good due to the amount of people using the resort. However there...

The Royalton Splash is NOT a 5* resort and was very disappointing. The staff were friendly, particularly the bar staff in the diamond club lounge in the evening. The room was clean and the diamond club pool was good due to the amount of people using the resort. However there were many things that we left disappointed with over the course of our stay. We upgraded to diamond club and this was mainly due to the private pool area, at the start we didn’t notice any problems however people who weren’t diamond club began sneaking into this area daily taking up sun beds and using the facilities, sometimes they were moved on, but more often than not they were just allowed to stay which was very frustrating after paying a lot of extra money for the privilege to use this quieter area. We complained to our butler about this but were told they don’t like telling people to move as they ‘get upset’, so why bother paying for diamond club if they will just let anyone in anyway and who cares if diamond club guests complain as they have already paid the money! Secondly, the food was very hit and miss, and was more miss from our experience. The buffet at breakfast and lunch was the mostly same every day and over the course of the stay this got very repetitive. However as we upgraded to diamond club we could use Grazie to have an a la carte breakfast which we utilised a lot of the time. But in our second week this was closed due to management deciding there was not enough capacity to justify opening it, which we were very disappointed with as this is a diamond club perk that we paid for, we were also not notified about this, we just found out when we turned up one morning. We tried almost every restaurant and our favourite restaurant was Zen and Grazie the Italian. We were very disappointed in the steakhouse, the smokehouse and the cave, the rest were average. In our opinion due to the size of the resort and the constant turnover of people, this affected the quality of the food in the restaurants, the beef dishes in particular was a very poor standard, very fatty. Our Butler also reserved some restaurants for us but on two occasions we turned up to the restaurant that they booked for us and it was closed, which threw our plans in the air and we had to try and get in elsewhere at the last minute. As for the entertainment, it was very child focussed, with bouncy castles, face painting and the shows, making it very chaotic. Obviously if you have children that is great, however we felt that there should have been another area with more chilled entertainment for adults without children, due to the size of the resort this isn’t a big ask. The shows were also very loud and if you wanted an early night you may struggle sleeping. We often had people shouting in the corridors late at night (1am+) returning back from the entertainment. The resort was very loud in general with things going on throughout the night, we didn’t have a night without broken sleep from this. We also found the bed to be very uncomfortable, giving us back pain most mornings and resulting in one of us having a trapped nerve. Our room was left unlocked by the housekeeping staff on 5 separate occasions, multiple times we came back to the room wondering why our wrist bands weren’t working on the lock, to then push the door handle and the door was just open so anyone could have entered if they knew. Again we complained to our butlers about this who said they would look into this, but nothing happened and it just continued. The resort shops were very pricey, we wanted to get some crisps for the room and these were $14 for a pack of crisps and $12 for some Haribos! We also needed some medicine which we didn’t bring with us and this was $30 was a pack of tablets which would be £1 in the UK. We also paid to do the Romantic dinner on the beach for our final night ($250), my partner had food poisoning from this and we were unable to finish the meal, we told our butlers and staff about this but no apology, compensation or discount was given which we were shocked and disappointed with. Overall we would not recommend staying here, especially if you are a couple, it is more of a family resort we found. Diamond club had some benefits but with some of its privileges being closed without notice, people using the facilities when they shouldn’t be and the butler messing up some of our reservations, it didn’t seem worth the money. There was also a convention on which seemed never ending and took over a lot of the hotel.

We had an amazing experience at this resort. We plan to definitely come back here. It was our first time. Hydrotherapy is a must try if you have back issues. Our butler's were Diana and Daniela. Diana helped us during our stay majorly and was beyond helpful. From nail glue...

We had an amazing experience at this resort. We plan to definitely come back here. It was our first time. Hydrotherapy is a must try if you have back issues. Our butler's were Diana and Daniela. Diana helped us during our stay majorly and was beyond helpful. From nail glue to taxi to birthday balloons to cake she arranged it all for us. Hardworking and pleasant staff .

Amazing food, great entertainment, gluten free also. The food was hot and tasty, thank you to Arterio our chef for great service and entertainment, the view from the restaurant was also amazing. Best restaurant so far on our Royalton splash Riveria.

First I want to say, I am an experienced traveler, and have traveled every 6 months for the last 35 years. I have been to the Royalton in Cancun, Jamaica, and Saint Lucia along with several other brands. The Royalton Splash Riviera Cancun is by far the resort WORST! EVER!...

First I want to say, I am an experienced traveler, and have traveled every 6 months for the last 35 years. I have been to the Royalton in Cancun, Jamaica, and Saint Lucia along with several other brands. The Royalton Splash Riviera Cancun is by far the resort WORST! EVER! PERIOD! This resort is a TIMESHARE Franchise and has agents everywhere, in the lobby, at the elevator, the 1 floor hallways. They are all asking if they can give you something free and come to breakfast. They dress in outfits that say Royalton. They insist they are not timeshare, but call it what you want. One of the timeshare ladies started talking to the lady(a real Royalton employee) that wanted to escort me to the check in line and they kept looking at me and my husband. Then the timeshare lady came to us with a welcome drink and said "I have a lot of free gifts for your birthday." How would she know it was my birthday? The resort gave them my information. There is no way she would have known it was my birthday without them giving her my information. She waited for us the whole time we were in the check in line. Then she wanted to make dinner reservations for us. I told her I make the dinner reservations myself, all you have to do is use the app (starting at midnight) or go to the end of the hall to INFO Point and they will quickly do it there for you. Wasting our time trying to get us to buy into their timeshare. The next day as we arrived in the lobby she said with an attitude " Hey, I made reservations at the steakhouse for you last night and you didn't show up. We were like why? We made our own. " Then she pulled out her phone to show us, she could not show any proof of it. I told her all reservations under our name show up on the app as scheduled. So she said "give me your name and room # again, I will show you how you can get a FREE cabana bed for a day". We said no thank you, we've already have everything we need. She said I can show you how to get 3 nights free in this hotel. We laughed and walked away. Regina at the check-in desk was terrible. She could not answer any questions like, whether we could get our change back in US dollars instead of paso's. She put our bracelets on, leaving about 3 inches of string hanging that would drag in the food and stay wet after swimming or showering.. She gave us NO direction, map, anything about the app, nor what was open to get food at time of our check in.. If we were not experienced travelers we would have been totally lost. The Buffet Food was horrible. Not enough staff to keep tables clean for the next guest. Reservations for Mexican & Steakhouse were very good. Scores sports bar - ordered ribs, nachos, hamburger, and margaritas, she brought the drinks and I'm not sure of what it was but it was NOT a margarita. After about 30 minutes our waitress came to the table and said HER SHIFT WAS OVER and someone else would bring our food. After 50 minutes the new waitress came over and told us they were OUT OF RIBS AND HAMBURGERS. But, what happened to the nachos? We just left. Food truck was just okay, Nibbles snack bar had some weird food on it, we did not try it. Breakfast in the buffet had long lines for omelets and they ran out of bacon continually, and there was nowhere to sit. Our room, 13811, the fan over the bed ran at high speed, wobbling and noisey. as if it was going to fall down, called maintenance and he said it only had that 1 speed but not to worry even with all the noise and wobbling it will not fall that's how it is. Patio door, It took full body strength to open and close, maintenance came and put oil on it yet, it did not help because the door was off the track and stayed that way our entire stay. The sink drains very, very slowly, the shower was very strange in my opinion, hold the shower head as you clean yourself? We only had 1 bathrobe and no slippers. The ice machine on the 8th floor did not work our entire stay. The long hallways were very hot during the day. Diamond Club: We did not do DC but went several times through the area and I did not see anyone wearing a DC bracelet. We were to receive $300 resort credit, forget it, they don't want you to even mention it, they know nothing about it. They offer no exchange privileges. The workers in the restaurant and bars were very friendly and hardworking and also went out of their way. This resort Royalton Splash Riviera Cancun and its timeshare does not deserve the Royalton name. I will not return nor will I recommend this resort to any of my clients. I will send them to Planet Hollywood instead.

As a couple, we have recently stayed tor 2 weeks holiday at the Royalton Splash in Cancun having managed to secure a transfer after only one day stay at its sister hotel, the Royalton CHIC Cancun which was just absolutely horrendous and met none of our expectations, and wouldn't recommend...

As a couple, we have recently stayed tor 2 weeks holiday at the Royalton Splash in Cancun having managed to secure a transfer after only one day stay at its sister hotel, the Royalton CHIC Cancun which was just absolutely horrendous and met none of our expectations, and wouldn't recommend that resort to anyone. As such, we remained open-minded in this new location in order to enjoy our holiday. We generally had a really good time and met some lovely people during our stay, we noted the following: POSITIVES: ● The Staff - Our Diamond club butlers (Clarissa and Jhonny) were amazing and were the highlight of our trip and made our holiday what it was, without them, it may well have been a different outcome. Both were phenomenal, really friendly, always attentive, genuinely checking on our well-being personally on a daily basis, (not just a quick hello in passing), always keeping us well informed of everything happening on the resort, and overall facilitated anything we asked for, always going the extra mile to ensure we were well taken care of. Clarissa in particular informed us that it is her wish to now progress to the wedding / group sections of the company/resort which we feel she would be absolutely perfect for and an absolute asset to those teams. Likewise, the majority of the staff were all very friendly and worked very hard, despite being very busy, and we had no issues with any of them. Management need to recognise this more. ● Our Room – We had updraged to the DC presidential suite and we were very impressed with the room size, overall cleanliness and view. ● Was great for Kids – Not that we had kids with us, but overall our grandchildren would have loved this resort with the huge water park, lazy rivers, kids' club, and activities, which kept the children entertained throughout the day. ● Entertainment - The daily evening shows were a nice touch, creative and entertaining, but got quite repetitive being there for 2 weeks. Entertainment and activities were engaging around the pool areas. ● Airport Transfer - Location of the resort to the airport was around 30 minutes, perfect if you have kids or had a long flight. NEGATIVES: ■ Food Quality – Whilst it was mainly edible, it largely depended on what chef was working to get consistency across the board. The food vans were good but you had to be there early before queues formed as they cook to order, nothing is prepared in advance and therefore you had to wait for long periods before being served, or indeed the food ran out if large orders were made. Parenting issue really, but frustrating to see some children eating directly from the buffet trays with their hands, with staff doing little or nothing to intervene if seen. The Ice Cream cafe had the same issue as the food vans, dont get there before the queues formed, you dont get any due to greedy customers! Again, there were no Diamond Club preferences on being served at any of these areas, which could easily result in non-DC customers wiping out all the free coffee/ice cream first etc. ■ Diamond Club. Nice big comfortable lounge, but otherwise probably not worth the money to upgrade to at this resort, as reality is, you dont get any benefits really different to other users of the resort and under-delivers in too many areas compared to other Royalton resorts we have visited. They also spent too long pushing the PRIME experience which was not wanted, yet they continued to push it on us, even down to leaving notes in our room! We daily witnessed, and often reported non-diamond club users regularly using diamond club pools, reserving their sun beds, and getting drinks for others (non DC) with nothing in place to stop it happening, this prevented DC members getting full use of their DC upgrade and missing out on beds and queuing for drinks. Nothing was done to rectify this whilst we were there. Bars in general - far too many people getting drinks in their own personal massive drinks containers which takes the servers an age to do and delayed the overall service. Saying that, the drinks were being served in plastic 'glasses' that looked unappealing and like that had been used by children on the beach to build sand castles with! ■ Excursions - The in-house company they use NEXUS bank on the fact that you’re stuck at the location once you’re checked in, and it really shows with the cost of the excursions. All very expensive! If you can find cheaper alternatives before you get there do so. Again, no discounts given for DC customers. ■ Over-Crowded – If you are looking for a relaxing experience then this is not the resort to choose. It is a child resort and the pools (including the DC bar pool) often resemble play parks, with more children in the pool bars than adults! The sheer number of people at the resort makes it feel chaotic and appeared too full for what they could physically manage with what very-stretched "stressed" staffing levels they had. Butlers were trying to manage up to 20 rooms each (ours were amazing), restaurant staff were attempting to do everything from trying to take orders, do drinks, clear tables, serve food and everything else themselves, therefore, a large table of 12 - 20+ people, could easily take all their attention, whilst our table of 2 were kept waiting for ages. We had similar experiences across the coffee shop, check in, being served at the bar, activities etc. ■ Sunbeds - Being reserved at 0600 and then not turning up for literally hours later (midday plus) was just so frustrating, particularly for families with young children who struggled to get near the pools due to selfish parents with 'entitled' teenagers hogging them all. This needs addressing by the management staff! ■ The Beach, whilst it has white sands, it is far from the picture-postcard, crystal clear Carribean waters that you are expecting. Sea was brown, rough and red flags flew daily. During our stay there was lots of seaweed beng washed up daily which left a pungent smell across the resort, which, whilst trying to be managed by a man on a tractor at all hours was still very apparent.