Hotel Mousai Cancun Ocean Front

If you are searching for a top notch adult only resort look no further! Hotel Mousia has excellent service, accommodations and food! What made our stay even better was the attentive care from our Butler’s Alexa and Marcos. They made sure these two Dallas, Texas girls were taken care of...

If you are searching for a top notch adult only resort look no further! Hotel Mousia has excellent service, accommodations and food! What made our stay even better was the attentive care from our Butler’s Alexa and Marcos. They made sure these two Dallas, Texas girls were taken care of each day. They were always ready and available to help us with our needs. It’s people like them who made our stay very warm and comfortable. We will be back soon for a 3rd trip!

Mousai is, by far, my FAVORITE retreat! We have been there three times since the beginning of the year. Their attention to detail and desire to make each of their guests feel like the most important guest is remarkable. The food is phenomenal. Honestly, do yourself a HUGE favor and...

Mousai is, by far, my FAVORITE retreat! We have been there three times since the beginning of the year. Their attention to detail and desire to make each of their guests feel like the most important guest is remarkable. The food is phenomenal. Honestly, do yourself a HUGE favor and book your next getaway at Hotel Mousai! Shout out to Anel - concierge, Marcos & Alexa - butlers, Alfredo, Abi, Baron - pool staff, Chef Benito, and the amazing bartenders & waitstaff at Noi.

We stayed at Mousai Cancun for 6 nights and it was absolutely wonderful. This was our first time doing adults only all inclusive, so we didn't have any expectations, but we talked to many guests who are more accustomed to it and they all said that Mousai Cancun rivals (if...

We stayed at Mousai Cancun for 6 nights and it was absolutely wonderful. This was our first time doing adults only all inclusive, so we didn't have any expectations, but we talked to many guests who are more accustomed to it and they all said that Mousai Cancun rivals (if not beats) some of the top AO/AI resorts they've visited. We were greeted by the most friendly and welcoming staff, including Anel who was so helpful in getting our dinner reservations handled. (TIP: Book your dinner well in advance because you are competing with two other properties that are have more guests. It was just the two of us and we were able to get reservations with Anel's help but it would have a bit easier to do it in advance.) Speaking of dinner, the food at Mousai is incredible! We were blown away with everything we ate, nothing disappointed us. Noi is a must try, it was hands down the best dinner we had out of our 6 nights there. We also loved that we could go to the other properties and eat, but we found ourselves going back to Noi because of how good it was. Shoutout to Manuel, one of our waiters, for being absolutely amazing! He made our experience so special! We spent most of our time at the rooftop pool. I loved that no matter where you sat, you have an incredible view. The food at the rooftop is also incredible. Pool food is usually just fine, but this pool food was so delicious. We never ventured out to any other lunch spots because it was consistently delicious. Our experience was always improved when we got to see Francisco, one of our rooftop waiters. Francisco took such good care of us, he was quick, always smiling and laughing, and was so hard working. Also shoutout to Baruc - he was our pool butler many days and he was awesome. He was always so kind to us and such a hard worker. He wanted our experience to be perfect and did anything to help. Lastly, the room also earns 5 stars. The patio alone was reason to stay at Mousai Cancun! The private hot tub was our favorite amnentiy. And of course the view is stunning. We were on the 7th floor, but the hotel is designed in a way that every room has a direct ocean view. My only complaint was no countertops in the bathroom, but it didn't even matter. Final shoutouts to Marcos and Alexa, our room butlers. They took such good care of us and were quick to answer our questions. It was so helpful to have them ready to help us at anytime. Like I said, this was our first time at an AO/AI resort, so I don't have much to compare it to. But Mousai Cancun has set the bar incredibly high. We will be thinking and talking about our time there for a very long time.

We really enjoyed our stay. The staff was very accommodating. The room was beautiful (we had a studio on the second floor). The food was delicious. The hot tub on our balcony was very warm, 97-103 degrees. The pool was relaxing and not at all crowded. We are looking forward...

We really enjoyed our stay. The staff was very accommodating. The room was beautiful (we had a studio on the second floor). The food was delicious. The hot tub on our balcony was very warm, 97-103 degrees. The pool was relaxing and not at all crowded. We are looking forward to another stay.

My wife and I spent 4 nights at Hotel Mousai the 2nd week of February. Overall, we thought things were fine. I will preface everything I say with the fact that we spent 11 days in the Middle East at the end of November, staying at multiple 5 star hotels...

My wife and I spent 4 nights at Hotel Mousai the 2nd week of February. Overall, we thought things were fine. I will preface everything I say with the fact that we spent 11 days in the Middle East at the end of November, staying at multiple 5 star hotels with an incredible level of service and detail during the entirety of our stay. If I'm doing a comparison to that, I would say Hotel Mousai is a 3.5 star hotel. Just being honest. The hotel itself is really nice. We had an Ultra Corner room and loved it. Great views and really nice amenities in the room including surround sound with a lot of music options. The hot tub was great. Always hot (99-101 degrees) and very relaxing throughout the day. We were on the 8th floor and it was really windy for over half of our stay. Just be prepared. We were also on the side of the construction and it was a little much the first day we were there (Friday), but that was really about it. No other issues. The rooms have a nice, huge shower and a mini bar with quite a few options although it was never restocked during our stay. As others have said, the rooftop pool area is great. The layout is great and we never had to fight for chairs. Although one day we did have to hunt down our own towels and set up our own chairs. Again, not 5 star service. The food is also good. We ordered multiple items from up there and enjoyed almost everything. Just be prepared for slow service. The bartenders are not in a hurry and most of the drinks are severely watered down by the time you get them. Personally, I'd rather just pay for a good drink than get a mediocre drink as part of my "all inclusive" package. We also waited over an hour for food one day with only one other table occupied at the time. The downstairs pool area is just as good and the food is as well. Bartenders down there are about the same. No rush or focus on drink quality. The food. Let's talk about the food. We ate at Noi, Bocados, and Hiroshi. I would rate Noi a 6/10. Bocados a 4.5/10 and Hiroshi a 7/10. Service was bad at all. Painfully slow and almost apathetic. That seemed to be the consistent theme overall. Service was not a focus. Food was very basic at all. Sushi rolls at Hiroshi was probably the best thing we had. The house wine by the glass choices were embarrassing. 2024 Chilean wines. Other option was to severely overpay for a bottle of wine which was unrealistic. The star of the show when it came to food was room service. It was super easy to order on the IPAD and usually got to us within 30 minutes. Eating in the room with a great view was always really nice and you didn't have to wait around a restaurant with slow service. Room service attendants were awesome. Other cons: having to sign a bill for everything, beach not really swimmable, nothing else to do around the hotel. A few folks have mentioned the timeshare sales pitch. That didn't happen to us once. I was fully expecting it but happy to not have to mess with that. Garza Blanca next door has some shops which are nice to check out and a place that sells Starbucks coffee. We enjoyed just walking around the grounds and hanging out. We did a couples massage at the Spa and really enjoyed it. Again, the service was fine but not spectacular. Not on par with other 5 star resorts I've stayed at. Overall, Hotel Mousai was good with room for improvement. If you want to be a 5 star resort, you need to act like a 5 star resort.

Great: Rooms, hotel environment, service, not crowded, extra touches (e.g. sax player on rooftop bar), views. Just ok: Food: some things were very good (breakfast) - but some were not great (dinners in general). I think this is indicative of all inclusives - regardless of how high end the hotel...

Great: Rooms, hotel environment, service, not crowded, extra touches (e.g. sax player on rooftop bar), views. Just ok: Food: some things were very good (breakfast) - but some were not great (dinners in general). I think this is indicative of all inclusives - regardless of how high end the hotel is. Food is never going to be great overall. Tip: We chose the European plan because we do not drink or eat a lot… We saved quite a bit.

We just returned from another wonderful week at a Tafer resort; this time, it was Hotel Mousai Cancun. As usual, the experience was wonderful, from the food, the views, and most of all, the service. This time, we would like to thank Abi, our server, for most of the week...

We just returned from another wonderful week at a Tafer resort; this time, it was Hotel Mousai Cancun. As usual, the experience was wonderful, from the food, the views, and most of all, the service. This time, we would like to thank Abi, our server, for most of the week at the rooftop pool; she was great and took care of us throughout our stay. Also, Santiago and Baruc, our pool attendants, were there the whole time making sure we had everything we needed. It is hard to remember everyone's name, but from the bartenders, waiters, and cleaning staff, the experience is always great. We get treated like family and we can't wait to go back.

It is simply an amazing hotel with attention to every detail whether it is in relation to luxury, cleanliness and hospitality. My wife and myself stayed in the Ultra Corner Suite at the topmost floor for a week. The suite was huge with all possible amenities and breathtaking views of...

It is simply an amazing hotel with attention to every detail whether it is in relation to luxury, cleanliness and hospitality. My wife and myself stayed in the Ultra Corner Suite at the topmost floor for a week. The suite was huge with all possible amenities and breathtaking views of the ocean and the resort. There is also a wide choice of restaurants in the hotel and the adjoining resorts of Garza Blanca and Villa del Palmer. The staff were all extremely helpful and friendly. They looked after us very well. I would like to mention particularly our butlers Marcos and Alexa who were amazing and catered to all our needs. We were very much pampered. Overall it was a fantastic stay and an experience which we will cherish forever. I would thoroughly recommend Hotel Mousai.

Spent a wonderful three nights and four days here! We will certainly be returing for a longer stay next time. The Noi restaurant is great for both Dinner and Breakfast. The roof top infinity pool is breathtaking and the food there is great as well. Our butler service provided by...

Spent a wonderful three nights and four days here! We will certainly be returing for a longer stay next time. The Noi restaurant is great for both Dinner and Breakfast. The roof top infinity pool is breathtaking and the food there is great as well. Our butler service provided by Marcos and Alexa was awesome!!!

This new resort exceeded our expectations. The suites were large, luxurious and comfortable. The food in the restaurants was exceptional. The staff at Noi was amazing- shout out to Betsy, Eduardo and Chef Benito for delicious food and attention in a beautiful venue. The lobby pool area was amazing -you...

This new resort exceeded our expectations. The suites were large, luxurious and comfortable. The food in the restaurants was exceptional. The staff at Noi was amazing- shout out to Betsy, Eduardo and Chef Benito for delicious food and attention in a beautiful venue. The lobby pool area was amazing -you almost float above the lovely beach. Great pool service by Baruc, Angel and Ivan.All the hotel staff worked hard to please. Loved our balcony hot tub overlooking the sea. The decor throughout the hotel was stunning. Only real disappointment was the beach was shorter than expected but I think they are working on that. Great getaway!

My wife and I had a quick getaway to Hotel Mousai in mid January. We travel extensively and have done many all-inclusive resorts in Mexico, the Dominican Republic, and Jamaica. Hotel Mousai takes that extra step to make the vacation truly special. The resort never felt crowded, it was always...

My wife and I had a quick getaway to Hotel Mousai in mid January. We travel extensively and have done many all-inclusive resorts in Mexico, the Dominican Republic, and Jamaica. Hotel Mousai takes that extra step to make the vacation truly special. The resort never felt crowded, it was always easy to get chairs by the pool or the ocean, and the food is significantly better than other resorts we’ve stayed at. Noi was our favorite, but the other restaurants were good as well. The staff is all very friendly and attentive. An example of the extra step they take is that someone comes around on hot days in the pool and offers a cold towel. They are knowledgeable and everything that they do they do well. The rooms are huge and very nicely appointed. The technology in the rooms is a nice feature. The hot tub and hammock on the deck is wonderful. It is important to note that there’s a lot of construction going on next-door which can make some of the rooms noisy. It didn’t significantly bother us, though. Another example of how this resort goes above and beyond is the food. Not only is it delicious but the presentation is truly special. On multiple occasions, they lit things on fire, which would expose a meal below. The beach is not great at the hotel so I definitely recommend spending most of your time on the rooftop pool. It’s a really beautiful view and a great experience. The ocean also is not very swimmable. Finally, my wife and I had a wonderful time at their spa. The circuit before our massages was refreshing and the attendance were terrific. The massage itself was really nice too! I highly recommend the hot stone.

Hotel Mousai Cancun has excellent rooms, facilities food and service. The overall design and finishes are very similar to Hotel Mousai Puerto Vallarta, but the access to the beach is better than PV. Top shelf spirits, wine and food. The all inclusive package at all Hotel Mousai’s’ is a great...

Hotel Mousai Cancun has excellent rooms, facilities food and service. The overall design and finishes are very similar to Hotel Mousai Puerto Vallarta, but the access to the beach is better than PV. Top shelf spirits, wine and food. The all inclusive package at all Hotel Mousai’s’ is a great deal. Excellent selection of food items and cocktails. The spa is excellent too. We enjoyed our 80 min couples massage a lot! We will return. Next up, Hotel Mousai Puerto Vallarta

The Good: This was our third time staying at a Taffer resort, but first time at Mousai. The whole resort is beautiful, with the rooftop pool being the star of the show. The rooms are also gorgeous, especially the balconies, which all have a hot tub and hammock. The beach...

The Good: This was our third time staying at a Taffer resort, but first time at Mousai. The whole resort is beautiful, with the rooftop pool being the star of the show. The rooms are also gorgeous, especially the balconies, which all have a hot tub and hammock. The beach was very clean and the whole campus was well taken care of. All the food we had was fantastic. Noi and Dao were standouts, and access to all the restaurants at Garza and Villa Del Palmar was nice to have. All the waitstaff at the restaurants and lobby bar were great. The pool and beach service were mostly good, with friendly and helpful staff. There were a couple of times where we went an hour or so with empty drinks, but overall, we can’t complain too much. The Bad: Our biggest disappointment was the AGGRESSIVE timeshare push from the “concierge”. It started at check-in after a long day of traveling. We politely declined. Then, when setting up a dinner reservation they tried to give us the pitch again, to which we politely declined. They then texted us, and we once again declined. The final straw was when they called our room and started again with the sales pitch, at which point we just rudely hung up out of frustration. I’m assuming the commission must be high for the concierge, because they were acting like a used-car dealership. It was disappointing to see a 5-star resort. Setting up the transfers with the hotel was very frustrating. We had round-trip service included in our rate but never got a confirmation email. As our travel day got closer, I emailed the booking agent 3 times without a response. After that, I ended up calling and finally got someone to set it up for us. Certainly not seamless. Also, when booking, we were promised a “luxury SUV” on the phone, but when the confirmation finally come through it said “Van”. I emailed again to see if they could correct it, but she said that the booking agent didn’t select that option, and it was a “miscommunication”. To us, it wasn’t that big of a deal, but it was just an overpromise and underdeliver situation. If we went back, I would just set it up with a separate company. We would caution booking 2 rooms under the same reservation. To me, it seems like a standard thing to do, but the staff could not figure it out. There was confusion at check-in and check-out. In fact, they ended up charging us a second time for one of the rooms, even though the whole reservation was paid for. They fixed this quickly, but it was just another hassle. There is a construction zone next door. We found this out prior by reading other reviews and requested to have our rooms closer to the Garza side of the building. This is not the fault of Mousai, but just something to be aware of when booking. There were a few times when the noise was distracting, but it wasn’t every day. I assume this fluctuates based on what the construction crew is doing each day.

We had a 5 star experience. We have stayed at many all-inclusive resorts in Mexico. Both the alcohol and the food are top quality. Better than any other all-inclusive resort we have stayed. Santiago, Baruk, Karina and Junue at the pool/beach gave the best service! Jonathan and Celia at the...

We had a 5 star experience. We have stayed at many all-inclusive resorts in Mexico. Both the alcohol and the food are top quality. Better than any other all-inclusive resort we have stayed. Santiago, Baruk, Karina and Junue at the pool/beach gave the best service! Jonathan and Celia at the spa were amazing. Heriberto with food services was spectacular. Pedro at Dao was entertaining, kind and attentive (and funny)! Guillermo at Noi was amazing. My only two suggestions: Better explanation of what the resort credits offer you. While the yoga class was amazing, it would be even more amazing if it were on the beach. The road noise made it difficult to completely relax. While there is construction going on next door the hotel worked hard and successfully to not allow it to disrupt the ambiance. Thank you Hotel Mousai! We will be back! **Please remember to tip the wonderful people helping make your stay so memorable!**

This property is incredible and the people working there were perfection! Rooms are beautiful with hot tubs and hammocks on balcony. The HEATED toilets- omg! Baruk at the rooftop pool made us feel like royalty. Junue and Santiago at the beach did the same. Pedro was our fantastic waiter at...

This property is incredible and the people working there were perfection! Rooms are beautiful with hot tubs and hammocks on balcony. The HEATED toilets- omg! Baruk at the rooftop pool made us feel like royalty. Junue and Santiago at the beach did the same. Pedro was our fantastic waiter at the Chinese restaurant and the food was delicious. Leyni gave me one of the best massages I have ever had.. lovely setting too! Heriberto and Juan Carlos made our breakfast experience at Noi wonderful.. try the oatmeal!!! Guillermo took amazing care of us at Noi dinner. Only suggestions- don’t get a corner suite until the construction is finished. G

Ok I never write reviews I’m just not that guy. I have been a member at Taffer resorts since 2018 and I joined because the service is always 5 stars. This was my first Cancún visit to this mousai and I felt compelled to write this review. You always know...

Ok I never write reviews I’m just not that guy. I have been a member at Taffer resorts since 2018 and I joined because the service is always 5 stars. This was my first Cancún visit to this mousai and I felt compelled to write this review. You always know what you get with this brand but the staff here this trip was exceptional. I have to name drop some special people. NOI and the rooftop in particular had a few of the most memorable and kind servers. Heriberto, Jose, Abraham and Abi at NOI for breakfast were top notch 5 star service! Then for NOI dinner service was no different. We ate there two nights out of the 5 because Fernando was THE BEST waiter! So kind and genuine and he also sang songs for us and has a beautiful voice! The rooftop at mousai was incredible as well. Francisco, Abe, Angel, Hector and all the pool staff were also exceptional at 5 star hospitality service and deserve all the praise for their hard work. These resorts are always the best at their customer service but they went beyond the standard. Tip them extra cause they deserve it

We visited hotel Mousai recently and my wife and I really enjoyed our stay! The resort is more intimate and adults only but you have access to the other resorts near by but they don’t have access to yours which is nice. We stayed at the top floor and the...

We visited hotel Mousai recently and my wife and I really enjoyed our stay! The resort is more intimate and adults only but you have access to the other resorts near by but they don’t have access to yours which is nice. We stayed at the top floor and the ocean views were amazing! One small issue was the music that started playing late at the rooftop, which was directly above us but if you don’t mind then it’s fine. We paid for all inclusive and it is worth paying the extra. After you are done eating, they still bring the bill showing the amount you spent but if you pay for all inclusive, you just sign and write your room number. I suggest bringing cash to tip, it’s not expected but they appreciate it. I have to give a quick shout out to several pool managers and servers at the beach and pool who made our experience amazing. You can find Hector, Francisco, Yamir, and Abi at the beach, roof top, or pool. They change locations from day to day but the are awesome! They are very friendly, attentive and are very efficient at doing their jobs. One of our favorite restaurants was Dao and Noi, the food and service were impeccable. You will not be disappointed.

Breakfast at Noi was delicious and the service was excellent. Staff were super friendly and attentive. The rooftop bar was very nice as well with an incredible view. Shout out to the chefs and kitchen staff every dinner was very tasty. Thank you!