Royalton Negril

Royalton We returned from an excellent vacation at Royalton. To begin with, the resort is beautiful, with its architecture, its continuously maintained green areas, and the wonderful views of the turquoise sea before your eyes! On the other hand, the room is very large, well-decorated, and detailed. While it shows...

Royalton We returned from an excellent vacation at Royalton. To begin with, the resort is beautiful, with its architecture, its continuously maintained green areas, and the wonderful views of the turquoise sea before your eyes! On the other hand, the room is very large, well-decorated, and detailed. While it shows signs of wear, it's nothing serious and is still wonderful. The staff is loving, helpful, and polite, always attentive and smiling. The food is very good and full of options for everyone. During our time there, we toured the other resorts, and the Royalton stands out above the rest, simply because of the lounge chairs, cabanas, and beach. Nothing bad to say, I would definitely return. Don't expect anything 5-star; I'd say a 4-star is more than fine! Go easy, relax, and enjoy!

We are here now, do not come here. Staff are arrogant. Service is crap. Multiple people have said same.DO NOT COME absolute waste of money Been termed away, can’t booked any restaurants because booked though walking past they have space. Told bar isn’t open and we have to wait haha

We are here now, do not come here. Staff are arrogant. Service is crap. Multiple people have said same.DO NOT COME absolute waste of money Been termed away, can’t booked any restaurants because booked though walking past they have space. Told bar isn’t open and we have to wait haha

If we could we’d give it a 4.5 out of 5! It was an absolutely brilliant stay! We were quite apprehensive given some of the negative reviews on here but our honest opinion is that it’s a great place to stay when you come to Negril, Jamaica, we’d highly recommend...

If we could we’d give it a 4.5 out of 5! It was an absolutely brilliant stay! We were quite apprehensive given some of the negative reviews on here but our honest opinion is that it’s a great place to stay when you come to Negril, Jamaica, we’d highly recommend it! Our only reason for knocking it down to 4/4.5 is due to the al la carte restaurants, we got them booked okay although we usually had to do it 2am in the morning and 1 restaurant a day which was fine for us, we didn’t really mind. But the restaurants themselves when you got there, even though you were booked in at 8pm you waited for about 20-30 mins in the que to be seated. And the food was just okayish! Now onto the good stuff! It’s a long one! Staff - Absolutely brilliant, couldn’t be more friendly or helpful! We had the warmest happiest welcome on our arrival! Special shout out to the bell hops and pool staff! Our excursions we booked through Viator were both late and the bell hops helped us ring the tour operators to help us get sorted! The staff around the pool looked after us so much we were so grateful! Food - You have a 24 hour cafe/ice cream place that does cakes, sandwiches and fruit too! They also do a wide range of drinks to all sorts of coffees to milk shakes and hot chocolate! We got coffee & tea every morning (which you can help yourself to and don’t have to queue for) to go watch the sunrise. Sports bar was brilliant for watching all kind of sports from Rugby, football and Cricket (including women’s cricket)! The buffet restaurant was actually our favourite, there was always something to choose from, they even had a pizza oven to make fresh pizza! Our favourite a la carte was the Zen (Tepanaki is the one where they cook at the grill in front of you) Bars - there was plenty choice of bars from the pool, near the beach, in the lobby, sports bar and then the night time bar - martini bar which was cool! They ran out of ingredients sometimes but again we didn’t mind because there was plenty of choice and alternatives! Cleanliness - Honestly we were so impressed with how often the toilets and facilities were clean, there was never a time I visited the toilets in any area and they weren’t clean. They were continuously doing up anything in the hotel that needed it, be it the garden, painting ect. Beach - there was a little private beach near the beach bar and a big beach just a little walk away from the pool! They were absolutely stunning! You could also get to 7 mile beach but you probably need to get a taxi there as it’s not really walkable (especially in the heat). Activities - there were plenty of activities throughout the day, mainly by the main pool area! From quizzes to water polo (we loved this) and even bracelet making! The night entertainment was also really good! Our favourite date was the reggae tribute as you had a nice little Buffett outside while you watches the different acts play! Room - Awesome!! We had a swim up room in building 4! It was amazing’ we had a view of mainly the kids pool (which meant it was quiet in the evening) away from the main stage and night activities so we always had peace and quiet! We had a lovely shower room (our water flow was absolutely fine) and there was a bath too in the room which we used once! The beds were super comfy and big so we slept well every night! There’s also a sofa to chill on and sunbeds outside in front of the swim up pool! The room size was good! Hotel tips 1. If you’re buying coffee to take home, buy it from the cafe! The shop outside the buffet restaurant is quite expensive 2. If you want a good sunbed, put your towels down around 5am in the morning 3. Download the app before you go just to check out what’s on and try book the hotel restaurants (you can only book 2 days in advance and one restaurant at a time) 4. Book the a la cartes in the early hours of the morning (you can only book via the app) 5. If you want quiet time away from the pool but still want a few, chill in the lobby, there’s plenty of chairs and sofas! 6. Take ear plugs with you, at night time you can hear the bats l, but ear plugs will block out the noise so you can have a peaceful sleep 7. They only had a coffee machine in our room so if you like tea in the room maybe bring a portable kettle but they offered tea in the cafe which was fine for us so it wasn’t really a bother Jamaica tips 1. Go 7 mile beach and see the sunset! 2. If you can, get a private transfer to the hotel! It was much faster, efficient and our check in was too! We used “next level tours” and they were amazing! 3. Do the YS falls excursion! That was awesome!

We went back to Negril to celebrate our 25 years anniversary, our travel agent suggested Royalton. Our first impressions of the place were: it was beautiful/peaceful, because so many of us were checking in at the same time they increased the check-in represtatives quickly. Although, the check-in was quick we...

We went back to Negril to celebrate our 25 years anniversary, our travel agent suggested Royalton. Our first impressions of the place were: it was beautiful/peaceful, because so many of us were checking in at the same time they increased the check-in represtatives quickly. Although, the check-in was quick we were given a room with two beds not a king size, a partial ocean view over looking the kiddies pool not per our request and we paid extra for ocean view. We informed the rep and we were told the room was supposed to go to two ladies so they put us in a temporary room; and informed us that they would move us quickly into our new room the next day no later than 2:30 or 3pm because we were priority. We didn't get our room until 3:55pm after we became impatient; almost two days wasted for checking in. And my husband got sick on the fourth day! The nurse and the night manager responded quickly to our request, thanks goodness they did because my husband had a tempature of 104. The things we HATE about the resort: customer service was slow, no adults only pool, we had to ask for our fridge to be restocked everyday with water, we (mostly my husband) drank alot of water because we were not drinking alcohol; and they always seemed so annoyed with the requests; the room service food selections were very limited and SUPER slow! The photo shop scheduled us for our anniversary photos for 6pm, we waited until 6:10pm no one showed up so we left. The restaurants reserveratiom APP didn't work properly: Hunter restaurant was booked up for our entire stay but Information service was able to get us a reservation. Customer relation didn't want to hear the negative parts about the resort, the resort was a bit rundown but the rooms were very nice. The food and drinks were just okay however, Zen, curry goats; and jerked chicken at the hut were excellent. The things we liked about the resorts: the housekeeper (Annette) was AMAZING, the Zen cooks were entertaining, very pleasant; and personable. The Martini piano/singer was VERY GOOD and had everyone to sing along, the VibeTeam always had people dancing and very entertaining, the water arobic instructor was very good everyone always took part; and Thye has amazing voice. In our 25 years of traveling this was our worst experience!

We have just arrived home after a week spent at The Royalton, we were Diamond club and in block 5. The location was perfect, our room was lovely and cleaned daily and no damp smells at all, which others have experienced? The views from our swim up were stunning and...

We have just arrived home after a week spent at The Royalton, we were Diamond club and in block 5. The location was perfect, our room was lovely and cleaned daily and no damp smells at all, which others have experienced? The views from our swim up were stunning and although the pool was cold it was refreshing once in. We had 2 butlers Gregory & Dane and both were fabulous guys who worked very hard at the resort ❤️One love. They booked restaurants, checked in on us each morning, brought food and drinks when we asked and would stop for a chat whenever we saw them. We arrived back from our evening one night to a beautifully decorated room which Gregory had done for our special anniversary! My husband and I didn’t utilise the butlers as other guests had but we were quite happy to explore the bars and restaurants ourselves. We are at Hunters twice during our stay and had wonderful meals both evenings, the staff were mainly happy to serve us but quite abrupt at times. I found it strange that in the majority of restaurants you are only given one set of cutlery and told to keep your fork! Take salt & pepper sachets with you as there are no condiments on the tables. Gratzia for breakfast was lovely and the waitress who served us (Shantel)each morning was amazing, her warm smile and positivity started our Jamaican days perfectly! The pizzas at lunchtime were lovely on the beach. Armadillos tex max was lovely too. Buffet was good, I am a very picky eater and I always found something that I liked, the deserts in there were fantastic! Our favourite lunchtimes were spent at the Diamond beach bar & grill, the burgers and steaks were really good! We walked all along the bay and enjoyed seeing the Jamaican stalls, just remember to put suncream on the backs of your legs and feet as we learnt the hard way and ended up so burnt! The Diamond club beach was a perfect spot for us, although there is a nudist beach right next to it with naked people going in and out of the sea, it was quiet and very peaceful. The bars I think we tried them all 😊 Kevin & Tiffany at the lobby bar were amazing and made us some lovely espresso martinis, the bar adjoining building 5 was lovely in the evening. Stock doesn’t get replenished often so when you are told (we don’t have it try again tomorrow) we would just go to a different bar and try. My honest review of the hotel in general. Worth the long transfer from the airport✔️ The location is perfect, The sea is beautiful and so warm! The majority of the staff are the happiest people we have ever met 🤜🇯🇲 The food in all restaurants is great. Our room was lovely, comfortable bed and very clean. Negatives More sun beds are needed around the pools as there is plenty of room, all sun beds should have a cushion. Dining tables should be laid with at least 2 sets of cutlery and a desert spoon, a teaspoon with your coffee would be helpful too Bites Although spraying and wearing citronella bracelets we have been bitten so much, maybe a plug in device for your rooms would be on my packing list next time? Will we return 🤔 Ya Mon 🇯🇲 One Love 💚💛🖤

Royalton Negril, An Autograph Collection All-Inclusive Resort 16/01/25 - 11 night stay. My wife and I stayed at this hotel in January 2025 and were very disappointed with our stay due to the following reasons- Swim up bar in main pool was closed for our entire holiday with no signs...

Royalton Negril, An Autograph Collection All-Inclusive Resort 16/01/25 - 11 night stay. My wife and I stayed at this hotel in January 2025 and were very disappointed with our stay due to the following reasons- Swim up bar in main pool was closed for our entire holiday with no signs of it reopening any time soon. A temporary bar was set up outside the pool, however, the selection of drinks was very limited, beer, slush and rum. Never had bananas or mint for cocktails, this applied to many of the bars. Jacuzzi in middle of main pool was not working due to pump being broken, again no signs of it being repaired. No non motorised water sports available ( kayaks, snorkelling, paddle boards, sailing) due to equipment being replaced (strange). Non motorised water sports still be advertised on room tv. Room smelt of mold, furniture in poor condition, shower leaking, holes in walls and headboard. Door entrance lock failed 3 times resulting in long walks to reception to rectify. Resort now in need of refurbishment. Not 5 star more like 3. Apologies for late review as been waiting forever for Tui to respond with an offer of compensation. After many on line chats Tui finally responded with a £200 voucher. Not acceptable but was told this was their offer take or leave. Very disappointed with Tui customer service will never go with Tui again.

I'm giving this experience a minus 5. I could go on and on but the staff have no interest in solving issues. Thought I would relax and grap some sun at 0700 hours... No beds Guests were out a 0609 hours selecting their beds using beach towels from the day...

I'm giving this experience a minus 5. I could go on and on but the staff have no interest in solving issues. Thought I would relax and grap some sun at 0700 hours... No beds Guests were out a 0609 hours selecting their beds using beach towels from the day before I asked for a towel, we have none. Asked for one on the sunbed, no these belong to quest who have reserved a bed. The pool opens at 0900!

The staff was wonderful!!!! Leanna Jason Simone and Keith made our dining experiences very special. Angela and Denise from salon were amazing and so were Teresa and Arlene in the spa. The jacuzzi tubs in the rooms were one of the highlights of the week. There is a lot of...

The staff was wonderful!!!! Leanna Jason Simone and Keith made our dining experiences very special. Angela and Denise from salon were amazing and so were Teresa and Arlene in the spa. The jacuzzi tubs in the rooms were one of the highlights of the week. There is a lot of good food and daily activities and entertainment. Highly recommend staying here!

We booked this trip last August to celebrate our wedding anniversary in February. After reading mixed reviews we really were not sure what to expect. Immediately upon arrival we were very happy with our choice. The resort itself is beautiful, well laid out and very easy to navigate. Our checkin...

We booked this trip last August to celebrate our wedding anniversary in February. After reading mixed reviews we really were not sure what to expect. Immediately upon arrival we were very happy with our choice. The resort itself is beautiful, well laid out and very easy to navigate. Our checkin was quick and easy upon which we were escorted to our room in building one. Excellent. Spacious, clean with a wonderful view. Our butler Kirk greeted us, gave an overview of services and asked which of the specialty restaurants we wanted. We really appreciated having him during our stay. We tried all specialty restaurants with the exception of Calypso (only due to the fact we loved the Italian so much we went twice!) We loved the selection at the buffet and the jerk chicken hut was a highlight for my husband. The take away pizza from the Italian at lunch was delicious. Great selection of drink choices throughout the whole resort. Try the pina colada at the lobby bar…. So yummy! We did an afternoon at the spa. Big shout out to Tori and Stacey for the fabulous massages! The best way to treat yourself on vacation. Highly recommend! While there were several lovely pools, we spent all of our time on the beach. It was impeccably maintained, easy to get loungers and lots of palapas for shade. We were diamond club (worth it!) so there were servers on the beach who will get you drinks and go to the jerk hut for you to get lunch if you wish. I would just like to state that the servers we encountered were very pleasant and lovely to deal with throughout our stay. I have seen reviews stating people were rude… so not our experience. I hesitated to write this but in many cases I find you get what you give. There said it. We are already planning to return next year!

I felt in touch with myself with the sunrise yoga this morning hosted by Kavi. As she said yoga is not a flexible sport but I felt a little bit more flexible afterwards. But it’s the part where I was hugging myself and dancing with myself that touch me.. dance...

I felt in touch with myself with the sunrise yoga this morning hosted by Kavi. As she said yoga is not a flexible sport but I felt a little bit more flexible afterwards. But it’s the part where I was hugging myself and dancing with myself that touch me.. dance yoga I 100% recommend! Fabulous class

Jovie, Kavie and Prince led the class in the ocean, brilliant experience amazing class. Just what you need to wake up in the morning and burn off all the rum from the night before. Lots of encouragement, they make the class fun and a great alternative to visiting the gym

Came back from 14 nights today this was our second 2 week stay we stop there 2 years ago. Would we go back not a chance its a tough one so I thought I would just give you a list of stuff that was not acceptable imo. And a few...

Came back from 14 nights today this was our second 2 week stay we stop there 2 years ago. Would we go back not a chance its a tough one so I thought I would just give you a list of stuff that was not acceptable imo. And a few things that were. Sports bar two meals orderd only one arrived the chef did a runner for an hour when I had mine. Wife's came 1.5 hours later. Then the soup came out last it was lovely but only one spoon the only other spoon was a tea spoon to eat soup with is what we were told. Room service was OK and worked well Food in the bookable restaurants was good if you can get booked in I found a hack that if you logged on at midnight when the reservation list reopens you could get a table. Housekeeping was a joke no fridge refilling had to keep asking the wife had no quilt on her bed for two nights despite asking 3 or 4 time. Coffee in the room was not available and we had to keep asking for some. The small beach was our favourite the large one is full of hawkers it doesn't bother me but the small one is quiet. Despite the signs you need a towl on a sun lounger buy 6.30 to reserve one or you are out of luck. Talking of towls some days you had them in the room some days not and waited 2.5 hours for Housekeeping to deliver them. The noise round the main pool / kids area is mental loud and it full of very very loud drunk Americans (sorry if you Americans reading this thats not to say some are not English). When we pulled a plug out of a socket in our room the whole unit came out leaving the naked wires I fixed it I am an electrical engineer lolll. In general the hotel is clean tidy and well looked after. Millicent Samuels in the Italian was lovely and a great waitress the bar staff are ok the heavy tippers are always served 1st that will be the American influence. The bars ran out of beer upstairs at one point and they were pouring it from cans didn't really bother me tbh. That will do for the moment I will edit if any thing else comes to mind.

This was our second time at the royalton and sadly we were disappointed from our first visit two years ago. The hotel is beautiful but sadly expectations were not met. Somethings to be aware of - you have to call to get your fridge filled it was not done daily...

This was our second time at the royalton and sadly we were disappointed from our first visit two years ago. The hotel is beautiful but sadly expectations were not met. Somethings to be aware of - you have to call to get your fridge filled it was not done daily and as far as waters go they max you at four 500 ml bottles and if you want more you have to call for room service again. - towels in the room were an issue, for 3 days we called for face towels and a towel for the floor at the shower. I called and asked for them none were delivered and when I asked the cleaning staff they said they didn’t have any. - If you want peace on the beach this isn’t the most peaceful place. Employees consistently ask you to join the diamond club and don’t like hearing no. Also you hear people shouting for braids / smokes almost every hour on the beach - when getting food at the jerk hut you can wait in line but sadly some staff will cut in and throw in 4-6 plates to go serve other guests even though you’re already waiting. - alcohol is included but expect the bottom level bar rail. Although the hotel is beautiful and people are friendly these are just things that have gotten worse overtime and are the factor why we won’t go back.

Our stay at Royalton Negril was a mixed experience. While the resort itself is beautiful and some staff members are genuinely friendly and helpful, service inconsistencies and maintenance issues made the trip less enjoyable than expected. One of the biggest disappointments was the condition of the room. The shower was...

Our stay at Royalton Negril was a mixed experience. While the resort itself is beautiful and some staff members are genuinely friendly and helpful, service inconsistencies and maintenance issues made the trip less enjoyable than expected. One of the biggest disappointments was the condition of the room. The shower was broken, and even when it worked, the water pressure was extremely low, making it frustrating to use. Despite reporting the issue, it took a long time for maintenance to respond, and even after they did, the problem wasn’t fully resolved. For a resort that markets itself as luxury, these types of basic issues shouldn’t be happening. Another downside was the service, which was slow and, at times, lacking altogether. Restaurants had long wait times, and drinks at the bar often took much longer than expected. While some staff members were great, a few were outright rude, which put a damper on the experience. That said, most employees were friendly, but they seemed overwhelmed, likely due to staffing shortages. The resort has potential, and the beach and pools are fantastic, but the combination of room maintenance issues, slow service, and occasional rude interactions made it hard to fully relax and enjoy the trip. If management focused more on staff training and resort upkeep, it could be a much better experience. Until then, I’d only recommend it to those who are patient and willing to overlook some major service flaws.

Beautiful beaches. Very friendly and helpful staff. Will return. We purchased the "Diamond Club" package and having a personal butler was incredible. It made our trip very lux and relaxing. The resort restaurant food was ok, the chef's table experience was outstanding.

I recently stayed at Royalton Negril with my pregnant girlfriend, and unfortunately, our experience was not what we expected from a resort of this standard. While the front desk staff and bellboy were welcoming and helpful, the service at the buffet was quite disappointing. As a Black Jamaican, I felt...

I recently stayed at Royalton Negril with my pregnant girlfriend, and unfortunately, our experience was not what we expected from a resort of this standard. While the front desk staff and bellboy were welcoming and helpful, the service at the buffet was quite disappointing. As a Black Jamaican, I felt like we were treated differently—almost as if we were irrelevant because we weren’t foreign tourists. That was disheartening and unacceptable. The food was average at best—I’d rate it a 6 out of 10. We also had a serious issue with the air conditioning in our room. It couldn’t be turned off or adjusted, and despite making five calls to the front desk, no one came to fix it until the following day. This led to an extremely uncomfortable night for my pregnant partner, who developed a cold due to the freezing room temperature. It definitely affected our ability to relax and enjoy the stay. I would still recommend people to visit if they want to form their own opinion—everyone’s experience may vary—but personally, I would not return

This is a fantastic resort with beautiful beaches and excellent facilities, in particular the gym which is set over two levels. André who runs the gym is a fantastic addition to this hotel, he really knows his job and also motivates you to work harder in the gym. A top...

This is a fantastic resort with beautiful beaches and excellent facilities, in particular the gym which is set over two levels. André who runs the gym is a fantastic addition to this hotel, he really knows his job and also motivates you to work harder in the gym. A top guy. The buffet restaurant is the most diverse I think I have ever seen at an all inclusive in the entire Caribbean. All the food was fresh and tasty. The rooms are spacious and cleaned daily. We had a junior suite in block 4. All the staff are lovely and, on the small beach, the lifeguard was a super cool young guy who was so welcoming, funny and a credit to the hotel. We are 100% going back in 2026.

We’ve been to several Royalton resorts over the years — 3 in Pumta Cana and 3 in Cancun. This is our first time in Jamaica, and we were so pleasantly surprised! The beach is beautiful (although in a bay and very calm if waves are something important to you), and...

We’ve been to several Royalton resorts over the years — 3 in Pumta Cana and 3 in Cancun. This is our first time in Jamaica, and we were so pleasantly surprised! The beach is beautiful (although in a bay and very calm if waves are something important to you), and there are many photogenic places for pictures. But the highlight of our trip was the service by our Diamond Club butler team, Kadeam and Dorrett. Their service was by far the best of any of our 7 Royalton resorts visited so far! They went above and beyond to get things done for us and make our stay exceptional. Actually the the entire resort staff is very friendly and helpful, but our butlers are who made it memorable

Great overall experience. Had a great time and enjoyed the many different things to do. One area i really enjoyed was the fitness center. Great people. Really helpful when trying to find an alternative exercise due to equipment constraints. Great environment. Jovie and Garrison were great. Definitely exceeded our expectations.

A Beautiful Stay in Jamaica, but Not the Five-Star Experience We Expected Our stay at the Royalton Negril was made truly beautiful thanks to Jamaica itself. The stunning beach, the vibrant culture, and above all, the warmth and hospitality of the Jamaican people made our trip unforgettable. The hotel grounds...

A Beautiful Stay in Jamaica, but Not the Five-Star Experience We Expected Our stay at the Royalton Negril was made truly beautiful thanks to Jamaica itself. The stunning beach, the vibrant culture, and above all, the warmth and hospitality of the Jamaican people made our trip unforgettable. The hotel grounds are lovely—perfectly situated on one of the most beautiful beaches we’ve seen, and staffed by friendly and hardworking gardeners, chefs, and service teams. However, while the Royalton Negril is marketed as a five-star resort, the overall experience did not quite live up to that standard, particularly in key areas like food and service. As professionals in the food restoration, PR, and marketing industries, we were especially excited for what we assumed would be a top-tier Jamaican culinary experience. Unfortunately, this was the most disappointing part of our stay. The food leaned heavily toward American-style fast food, with little variety or authenticity. Most of the à la carte restaurants served meals similar to those at the buffet, which surprisingly ended up being the best food option at the resort. The one true gem was the incredible jerk hut run by Mr. William and the lovely ladies—an authentic, flavorful experience that we cherished daily. It’s just a shame that such Jamaican soul and flavor wasn’t reflected more widely across the resort’s dining options. Our check-in process was chaotic, taking over three hours, and we were initially given the wrong room. After speaking with several employees, we finally received the room we had paid for. The process felt disorganized and unwelcoming, which was not the first impression we expected from a five-star property. Sunwing, unfortunately, provided little assistance. Additionally, the resort staff seemed more focused on upselling excursions and add-ons than on delivering the premium experience guests had already paid for. Our suggestion: focus first on exceeding expectations upon arrival. Once guests feel valued and pampered, they’ll naturally want to spend more to enhance their stay. That said, our Junior Suite was exquisite, and we were fortunate to meet wonderful people from around the world—guests and staff alike—who helped make our trip meaningful. The scenery is breathtaking, and we left with a deep appreciation for Jamaica and its people. In summary, we love Jamaica and see great potential in the Royalton Negril. With a few strategic changes—improved food offerings, smoother guest services, and more authentic Jamaican experiences—the resort could truly become the five-star destination it aspires to be. Gardener Ricky we thank you bringing fresh fruit every morning Jerk Hut Mr William fantastic team

Awful-when booked this hotel with tui it was a five star platinum,few weeks before we left had email saying it been downgraded,and can honestly see why ,main restaurant always run out of bowls for breakfast,no spoons on table u got to ask for them breakfast lunch dinner then your given...

Awful-when booked this hotel with tui it was a five star platinum,few weeks before we left had email saying it been downgraded,and can honestly see why ,main restaurant always run out of bowls for breakfast,no spoons on table u got to ask for them breakfast lunch dinner then your given a small little spoon and time u find staff for a spoon your ice cream as melted,always running out of certain things ,granola at breakfast fries and other things ,wouldn’t take empty trays away and replace with new ones got to constantly ask,service slow as they just talking to each other and when did bring drinks got them wrong on numerous times,pool bar ,never had ice coffee which is on the menu,had Malibu one nite then run out of that still had 11 nites left didn’t have any nsmoothies which are also on drinks menu,just run out of everything,plus the weed a big problem,not stupid I know Jamaica is about bob marley having a smoke,but when it’s not allowed to be smoked in pool ,by pool bar in rooms ,,trust me it was ,and I glad I had swim up room to get away from it cause the smell was awful and strong constantly,and on a few occasion also seen staff selling it to holiday makers which shocked me ,Also was ill for 5 day with my stomach tui rep told me to have coconut water to keep hydrated and it be in the restaurants,but asked everyone and was told only on Thursdays ,only thing that was spot on was our room ,cleaned everyday spotless

The Royalton is a lovely hotel and good value for money. There’s a good selection of restaurants and bars and a good range of all inclusive drinks. The food is decent and you can pretty much get into the restaurants as and when you want as long as you book...

The Royalton is a lovely hotel and good value for money. There’s a good selection of restaurants and bars and a good range of all inclusive drinks. The food is decent and you can pretty much get into the restaurants as and when you want as long as you book The location is great and beach is a minute walk from the rooms. There’s loads of sunbeds on the beach and by the pool so we didn’t have to worry too much about getting a sunbed. The staff are mostly polite and friendly. There was a couple of stand out staff- Tevin the bar man, Shannakaye at breakfast and Starfire who is part of the vibe team is so fun. So thanks to them for making it feel special. The rooms are lovely, spacious, clean and well equipped. We had a swim up balcony which was great. It’s worth upgrading to the diamond club as it gives you access to more areas of the hotel, a separate pool and more bars. You also get a butler which is really helpful. Ours were called Roshaun and Franz and basically they sort everything out for you. There are a few little things that could have been better: -Some of the bars didn’t have beers or Prosecco on a couple of occasions. -Towels were missing out of the room after it had been cleaned on a few days. - some areas of the hotel are starting to look a bit shabby but for the price you pay it’s fine. - the aircon in the gym was broken so it’s literally like a sauna in there. And the sports bar aircon was either broke or it didn’t have any. On the negatives they were rectified quite quickly and apparently the aircon was being worked on Other than that it was pretty much perfect! The atmosphere is great and you feel really welcome. I’d definitely stay again and recommend it as long as your expectations are realistic for the price you pay

An amazing welcome to our 44th Wedding anniversary. Natasha from Customer Service was outstanding in arranging a surprise “decorated room” for our arrival. Not only that, but from the initial contact arranging the room and her guiding me to a Taxi service, Natasha communicated with me from arrival on the...

An amazing welcome to our 44th Wedding anniversary. Natasha from Customer Service was outstanding in arranging a surprise “decorated room” for our arrival. Not only that, but from the initial contact arranging the room and her guiding me to a Taxi service, Natasha communicated with me from arrival on the island until our departure from the hotel one week later. Her colleague Aquila was very supportive and ensured that our staying was in accord with what we desired. Appreciated the special event that we were invited to by the Management team - excellent food and entertainment. The room was beautiful BUT would have appreciated softer pillows. We did asked but never got them. Would recommend that consideration be given to the food layout and ensuring sufficient plates and bowls are out and in the correct places. The coffee shop and the staff was amazing .. loved the freshly made coffee

All of the staff were amazing! O’Neil and Nicholas were our personal butlers and were absolutely fantastic. They went the extra mile for us at every turn, including a special birthday surprise for my sweetheart. Would recommend Royalton and will return!

Starting with the good. Lovely friendly welcome on arrival. We opted for the Diamond Club with a swim up room. The cleanliness of our room was very good and Sylvia our housekeeper was exceptional, thank you so much Sylvia. Our butlers Roshaun and Franz were lovely and attentive and nothing...

Starting with the good. Lovely friendly welcome on arrival. We opted for the Diamond Club with a swim up room. The cleanliness of our room was very good and Sylvia our housekeeper was exceptional, thank you so much Sylvia. Our butlers Roshaun and Franz were lovely and attentive and nothing was too much for them. Thank you Roshaun & Franz for making our stay so enjoyable. The beach is beautiful and the room we had was looking over the beach which was wonderful. I would like to mention Shimma and Macai the beach drinks attendants, they're both a credit to the royalton and when they weren't at work, we really noticed the poor service on the beach. Shimma would make an excellent butler, she is very hard working doesn't disappear off the beach for hours at a time, like some of the other staff. Shimma and Macai were both excellent at their job, continuously friendly and were an absolute pleasure to chat too. A big shout out for Chantelle at the bar by the main stage, she is absolutely lovely and works very hard. Chantelle made our holiday, she always remembered our names and our drinks and was very friendly and has a wonderful sense of humour. Now for the not so good sadly, several staff were very lazy and hid away in cupboards and toilets for long periods of time I actually witnessed this. I wanted to use the restroom at the Diamond beach bar and was waiting for a considerable amount of time, when eventually two members of female staff came out of the one toilet together which was not professional. We found the absence of beach staff very frustrating especially when you required their assistance. Alot of the food at the Diamond bar was fried and there wasn't much choice of sandwiches the bar was very limited and this was not what we expected for a the Diamond club we were very disappointed 😑 The Royalton is not a 5 star hotel, it requires updating and the rooms and garden surrounds require fumigation to help get rid of the mosquitoes. We were constantly being bitten, even after using many mosquito repellents repeatedly. The mosquitoes 🦟 did make you feel riffy and our bodies were covered in bites which are very sore and uncomfortable. Which did sadly spoil our holiday as we spent most of the time scratching.