Couples Swept Away

We had a beach front room offering sea views, well supposedly. Ill come to that. Every morning at between 05:30 and 06:30 a tractor would race up and down the section of the beach nearest our room raking the sand I assume. (the rooms have no glass windows, just wooden slatted shutters and mosquito nets). Then at around 06:30/07:00 a member of staff would erect fold up tables for the craft market. By now we are wide awake (its supposed to be a relaxing holiday). Theses craft stalls were set up directly in my sight line to the "wonderful view". The restaurants were quite good but the "Feathers" a la carte offering is very 70's and on our first visit the food was cold and tasteless, they invited us back and that visit was 100% better. The wine list is poor, looks great but they never had any Rose despite offering a choice of 3. The beach bars are okay although require managing to stop the young lads working there (nearest to Patois Patio) being drunk & high playing their own music ( foul mouthed rap) at full volume and then having to shout to be heard. The watersports are included which is nice. Overall, despite a few niggly issue the place is beautiful ( not 5 star as UK visitors would expect), sunbeds are still being reserved at the crack of dawn but we always found some. I would visit here again now we are in the know.

Just returned from Couples Swept Away Negril.. Beautiful location on 7mile Beach .. last minute booking as we were meant to go to Dubai .. we didn’t have a choice of rooms .. The only ones available were the Garden rooms which are at the back of the hotel near the road .. The room was large and spacious.. good size bathroom and a nice veranda . Yes you can hear the traffic but it wasn’t as bad as some of the reviews stated .. We slept perfectly well .. Staff very friendly and helpful .. buffet bar .. Cean ,Christy,Shadae Beach bar .. Jordan, Hakeem Coffee shop .. Kade lots of activities to do throughout the day .. also the sports complex is just a short walk over the road .. spa is also there .. They have sky sports there so you can watch Football matches and Formula one races if you choose too .. Feathers Restaurant is very good.. highly recommended.. The Buffett Restaurant is a bit hit and miss .. some days lots of choice of food.. Others not so much .. but saying that.. all the food is cooked well and nicely presented.. Desserts are the same every day.. but once again perfectly fine .. Sunbed situation on the beach is not good .. while there are lots of beds .. if you want an umbrella with your beds .. you have to get down the beach at 4:30 am !!! Beds and brollys around the pools are easier to get .. The hotel runs a coach to Ricks bar .. well worth a visit .. you get around two and a half hours there .. before they pick you up .. but obviously if you got a taxi there yourself you can stay as long as you wish .. Would I go back .. yes I would ..

We had a lovely stay for our 25th wedding anniversary and it was the best holiday we have had in a while . We were due to go back to the Maldives for our big anniversary but unfortunately due to the Middle East we were unable to fly so had to change our destination. Jamaica was wonderful and I completely fell in love straight away . The beach is stunning , I still Got to see my turquoise ocean. We had the perfect room opposite the jacuzzi in the gardens with a peak of the beach and loved it , we have already said whilst there we would come back and ask for the same room . Food was lovely and tried everything . The great thing about these resorts are the extra details , premium drinks, room service, flag service , the staff are really attentive, not to mention the trips included these were outstanding especially the catamaran trip it was so romantic which tied in with why we were away in the first place . The little touches included mean so much I’ve never been anywhere else that offer , trips, snorkelling, mini bar with premium drinks top ups, maid service every day plus turn down, breakfast in your room if on a trip, even scuba diving and so much more. We need to return as didn’t get to do the other activities such as yoga or cooking class , golf and again so much more as we were just so happy with everything and relaxed . We got to see our ocean friends of which we may have not in the Maldives , a resident ray, turtle, starfish, wild dolphins which made our anniversary even more special we even saw a rainbow so for us Jamaica was meant to be . Thank you for a wonderful holiday we will return xx

This was the most beautiful trip we have ever taken. The resort is absolutely amazing and the location is perfect: direct access to the sea, the stunning white beach of Negril, excellent beach facilities, beautiful rooms, great food, and fantastic entertainment. At first, the price may seem expensive, but it is absolutely worth it because the resort offers an incredible all-inclusive experience. Food, international alcohol and drinks, and especially entertainment and sports activities are all included, making the overall value exceptional. We also want to give a very special mention to Andrea Bruce at the reception desk. She helped us enormously during our stay. Since the resort is mainly frequented by English-speaking guests from the United States, and Canada, the local Jamaican staff naturally speak English very quickly and fluently. Even though we speak English regularly, as non-native speakers we sometimes had some difficulties. Andrea was incredibly kind, patient, welcoming, and always available to help us. We are truly grateful to her for making our stay even more enjoyable. We will definitely return!

A true Gem....from the Couples Lounge at the airport where you could use the private washrooms & enjoy a complimentary refreshment / pre-packaged snack (chips/nuts) before making your way to the transportation van, to welcoming arrival and efficient check in at the resort. Our week at Couples Swept Away (CSA) truly left us with wanting nothing more than - well.....more time with the extremely friendly and genuinely happy CSA team & of course more time to enjoy the beautiful property! - With well maintained & manicured grounds - the property was clean, lush, well lit in the evenings, easily "walkable" - and mobility friendly. Each building is equipped (rear of building) with stocked ice cooler & filtered water....very convenient to fill reusable water bottles left in guest rooms for guests to use while staying at CSA and take home when leaving. Dinner reservations were made with ease, we enjoyed dinner at both Feathers & Lemon Grass (reservations required) once during our stay, the other evenings we were happy to experience the entertainment & delicious food the buffet & Patois Patio. **men must have long pants and collared shoes to dine at Feathers** Lunch options - The Palms (buffet), Sea Grape Cafe & Cabana Grill - not one bad meal or poor service ever experienced during our stay. The resort has options for everyone.....we heard one of the chefs (during lunch at Cabana Grill) happily working with a guest to ensure the guests gluten free dietary restrictions were met. Beach is stunning....it is cleared each morning, crystal clear/calm warm water.....lots of lounge chairs & shade offered - 9 or more palapas were added during our stay *remembering that this island was devastated by hurricane Melissa - and it takes time to rebuild*. You can safely walk the beach for miles. Rooms - excellent! beds so comfortable, buildings are quiet - we were on lower level with neighbors on both sides/above & never heard furniture moving or footsteps above...housekeeping kept our room neat & tidy daily, thank you for that! Morning room service for coffee/tea & continental style options available - we ordered fresh fruit, coffee & tea to our room each morning, pick your time, menu items & enjoy the treats in the basket that arrives to your door or porch. Multiple returning guests at this resort.....which speaks volumes & I can promise - we too will be returning! Michelle @ front office, Ashley & Kadie @ The coffee Cafe, Ashely @ Patois Patio and "Joy" **at Cabana Grill (you know who you are:) - you each deserve an honorable mention for your smiles & exceptional service....thank you - keep being AMAZING!! Brian & Sandra S

Our stay at the Couple’s Swept Away Negril couldn’t have been any better! From the moment we arrived, the staff made us feel welcomed and taken care of. The resort is absolutely beautiful, with one of the best beaches we’ve ever seen—white sand, crystal-clear water, and the most relaxing atmosphere, what feels like right in the jungle. Not to mention the unforgettable sunsets on the beach each day. We loved the design and how authentically Jamaican the hotel was. The rooms were clean, comfortable, and just steps from the beach. We loved how peaceful the entire property felt and also super safe. The food was excellent with plenty of variety, and every restaurant delivered great service and delicious meals (we loved the Friday night Jamaican night at the Palms the best). The cocktails were also perfect with specials everyday by the beach and always fresh and perfectly made. The entertainment, water sports, and activities gave us so much to do everyday, we didn’t need to leave. But there was also so much space to just relax and enjoy each other’s company. The active centre is really amazing, lots of activities and spa facilities on offer. The gym is indoor/ outdoor and is truly perfect, it is for sure the best gym I have ever seen! We used this every morning. What really made this trip special was the warmth and friendliness of the staff, specifically Ashanti, Aaliyah, Marky and Shania. They went above and beyond to make our holiday so memorable. If you’re looking for a romantic, stress-free Caribbean getaway, Couples Swept Away is definitely the place. We can’t wait to return!

Staying at the couples resort we found staff very accommodating to all our needs. The beach was beautiful which is very important to us . There was however a lack of choice for supper experiences . Having a buffet, one restaurant with two others that need reservations and they were each closed one night of the week.At other resorts when a restaurant was closed the space was utilized for another restaurant to give guests more options. The food however was excellent at all venues.

I have been dreaming of coming to Couples Swept Away since it opened…so my expectations were high…especially considering the price we paid. My husband and I have been to 5 star All-Inclusive resorts in Mexico, Dominican Republic and Cuba…so I will compare this resort to our previous experiences. For reference, Cayo Coco Cuba was the cheapest vacation and Couples Swept Away was the most expensive resort. We are in our late 40s. Accommodations - 8/10 - My husband and I usually stay in a room with a tub for 2 on the patio or balcony - which really adds to the room experience…but Couples Swept Away doesn’t have that amenity. But honestly, we didn’t miss it. Our top floor Garden Verandah Suite was charming, authentic and airy. We LOVED the wooden shutters and vaulted wood ceiling . Our corner room #2201 had an amazing treehouse feel….it didn’t overlook any other hotel rooms so it felt incredibly private with lush tropical views. However, it was not perfect. It is loud in this room category. The frogs at night were almost deafening. But somehow we managed to fall asleep to the chirping….but you may want to bring earplugs just in case you can’t sleep. However, the motorcycle noise at night will wake you up and scare the crap out of you! The shower spitting water all over the floor also needs to be fixed…everyone complains about it so it is obviously a problem that management refuses to address. Just an annoyance and an inconvenience. But overall, we loved our room! However, we lucked out with a corner room on the top floor of a 2 story building (less stairs than the 3 story building and more privacy than the first floor walkout rooms…which a lot of guests love). It really depends what you want from a room. Some of the Garden Verandah Suites might have less road noise than others based on their location…just so you know. We were going to upgrade immediately if we weren’t happy with our room and we chose to stay. Grounds/Property - 10/10 - This resort is GORGEOUS. It is just as pretty as the previous resorts that we stayed at in Punta Cana and the Mayan Riviera. Lush gardens. Winding paths. Tropical flowers. I love an old established resort with mature trees and lots of greenery. This resort is STUNNINGLY BEAUTIFUL. Singing Anthony the gardener also made us smile everyday which was a bonus! Beach - 10/10 - soft sand - blue water and beautiful sunsets. Negril beach is beautiful to say the least. Again, the sunsets are breathtakingly gorgeous. Ocean Swimming - 10/10 - Soft white sandy bottom with very few hazards to watch out for. No water shoes are necessary but you still have to watch what you’re stepping on as there are random chunks of coral and the occasional critter. We saw lots of starfish and stingrays right in front of the resort…so that was exciting. The water was warm and relatively calm in the morning and had gentle waves in the afternoon. It was wonderful! Beach Experience - 8/10 - overall we had a great beach experience. We spent more time at this beach than any other resort because it is BEAUTIFUL and tropical with all the palm trees (something that Cuba does not have). We never went into the pools….which says a lot. HOWEVER….management needs to listen up - because the beach area has SOO MUCH POTENTIAL!!! First of all….where are the Bali beds?! A couples resort with no beach beds for 2 is insane to me! It’s the epitome of romance! The resort that we went to in Cuba cost 1/3 the price of Couples and they had endless beach beds AND beach service. There were employees in Cuba whose job it was to help you find a beach chair or bed and then proceeded to DUST off the Sand, spread your towel out and go get you a drink…all day long. This service is non-existent at Couples. Couples advertises red flag service. I call BS on that one. On our last day we finally saw one red flag in a tree….was it the infamous red flag service? I have no idea because no staff member offered me a flag or mentioned the service. Such a disappointment from a girl who has been dreaming of coming to this place since it first opened. Expectations were definitely NOT met. You can do better Couples! Also, the workers need to be out on that beach CLEANING and TIDYING up the chairs BEFORE the guests come out in the morning. Honestly, it was DISGUSTING. Towels and dishes and garbage everywhere all along the Couples Swept Away beach every morning. Management should be ashamed of themselves. Also, management needs to have designated smoking sections marked with signage. Such a simple solution to solve the problem for nonsmokers and smokers alike. We can all coexist in paradise without nonsmoking guests being annoyed by the smoke and the smokers not having to explain that the nonsmokers are indeed sitting in the (unmarked) smoking sections. This should be enforced by the staff not the guests. We all just need guidance from management with a simple sign. And if Couples wants to take it to the next level of luxury…replace all the beach furniture with quality chairs, beds and cushions. Management just needs to take a walk down the beach to a few of the neighbouring resorts who have matching furniture and colourful matching accessories. Like I said - the potential is there. As for the beach solicitors/locals selling their goods and services ….hey - this is their country with their own way of making a living. I believe that we as guests in their country need to assimilate to their culture. Respect and politeness and a firm “no” is all that is necessary if you are not interested in what they are selling. And if that doesn’t work, a quick nod to security and they will help move the seller along. Was it annoying at times? Yes but it didn’t ruin our vacation. Not all Jamaicans are like this…just like how not all Canadians are loud drunks. Overall we enjoyed our interactions with the locals and met more residences than any other country we have visited. Food - 7/10 - If we could have eaten at Lemongrass and Feathers more often during our week stay, we would have rated them a 9/10. The buffet was good but very small. The fish tacos on the beach were good and we also enjoyed the jerk chicken at Scotch Bonnet. However, the reservation system for the 2 reservation only restaurants was AWFUL! Worse than budget friendly Cuba. In Cuba, we checked in and the staff had already pre booked all our dinner reservations for us. If we wanted to change to a different time we just had to ask. Seamless and perfect. In the Dominican Republic, our butler booked all our reservations for us after we told him which restaurants we wanted to go to. No problem. In Mexico, we were able to book every night at the al a cart restaurants the day we checked in. Done. No stress. Not at Couples Swept Away. We stayed 7 nights and we were only able to get into Lemongrass ONCE and Feathers ONCE. The worst experience out of all our resort experiences. Pretend that you are at a budget all inclusive - now get in line at Customer Service…or call and PRAY that you get to enjoy at least 1 reservation during your entire stay. And you don’t do this just once…you have to go back because you can’t book more than a few days in advance. Come on Couples! Do better! At this price point more restaurant options need to be available to EVERYONE not just returning guests. I give Couples restaurant reservation system a ZERO out of 10. On a positive note - we loved having entertainment playing during dinner at the buffet…well, the band/singers anyway. Shows were hard to watch when you are eating and getting up to the buffet. Live music performers during dinner is lovely…although sometimes loud at times. Just fix the restaurant reservation system…it’s awful. Pools - 4/10 - I knew when I booked CSA that the pools were not great. In my opinion, what makes a good pool is a tropical, freeform shape with lots of room to spread out and a swim up bar. We didn’t go into the pools at all because they were small overall…with the swim up bar pool being extra small…which was disappointing. They are also overlooked by the restaurants which kinda makes it an uncomfortable experience if you don’t want to be on display and watched by people eating…if that makes sense. However it was nice that the hot tubs were open all the time…although they are also overlooked…so not much privacy for intimate couple time. Service - 8/10 - The service that the workers are instructed to give is good. They don’t go above and beyond but it’s good. However there are more resting “grumpy” faces here than at any other resort that we’ve been to. These employees should be placed at the back of the house if they can’t fake a smile for the paying guests. Again, I blame management for not training these employees for their service roles….and then making sure that the employees are always making guests feel good about being there. When you can’t even smile at the friendly guests, you should not be working at the front of the house. Included Activities - 10/10 - this is where the resort shines….perfect….no constructive criticism needed. Okay…the fitness facilities are not air conditioned…someone made a very bad decision at the planning stage and no one with common sense said “That’s stupid.” Now they are stuck with this huge mistake. Other notes.. Lack of air conditioning in the restaurants and common areas sucked. My husband was hot and uncomfortable everywhere he went. I signed up for their Loyalty Rewards Program after I booked the resort. This was a waste of time because they didn’t give us any of the alcohol that we requested during pre-check-in. We had to re-request it after we got to our room and we received it the next day. No booze, except beer, in the room for 24 hours. Nothing is done for you during special occasions. I celebrated my birthday here and receive nothing…if that’s important to you. It wasn’t a big deal for me…just unusual for a 5 star resort. Final thoughts…I am soo glad that my husband and I finally made it to a Couples resort. The rooms, resort grounds and beautiful ocean water were exactly like we imagined. We went there to spend a romantic vacation together on the beach…relaxing and enjoying the ocean. However, the couples vibe that we were expecting was not there. It often felt like spring break with loud groups of friends…as opposed to the intimate couples in love experience I was expecting. We would not return because we have been to better adults only all inclusive resorts that know how to spoil their guests and make them feel special - for a MUCH LOWER PRICE POINT. I hope this review helps!

We stayed for a week at this lovely resort as part of a large wedding party. In general we found the resort to be very clean with staff working throughout the day to maintain this with a smile and always a hello. The staff we met were all outstanding…. Every single one ensured we enjoyed our holiday. Miss Talibud in the breakfast service was simply delightful and we shall always remember her bright smile and warm welcome. She is a superstar. During our stay I injured my foot in an accident (not anything to do with the hotel… my husband did it) and the nurse was fabulous and took care of me even though it was midnight. She checked in with me the rest of our stay after a rather expensive visit to the local clinic. Our room was close to reception and the main road. Yes we did hear vehicles occasionally but it was not an issue. The frogs chorus at night lulled us to sleep. The mini bar was filled at request and a simple morning breakfast was delicious. The food was simple but delicious in the buffet… it was repetitive at times. The feathers and lemongrass were fabulous evenings and we enjoyed the atmosphere, food and service. The beach was stunning and we did find a lounger very early in the morning and this was fine for us. The vendors were up and down throughout the day and no worse than Mexico or the Dominican Republic. Security were keen to ensure that they were not a nuisance. A small smile and no thanks once was enough to be left alone. We did have a couple of experiences with other guests who were extremely loud who over powered the whole restaurant and areas on the beach front. They were drunk and obnoxious to be honest. These are the people who were disrespectful of others and the resort. The staff found it difficult to contain these guests at times and I felt embarrassed for them. We have visited many hotels around the world and yes this was a rather expensive week. Yes there were things that could be improved. But my goodness we had a blast and loved every minute.

We traveled to Couples Swept Away for nine days in April. Our room was an Ocean Verandah Suite and was well worth the money. I was concerned about the condition of the resort before we left home. The management and staff have worked really hard to make things as they were before the Hurricane We couldn’t have asked for a more perfect nine days. The weather was sunny and warm, the beach a beautiful shade of blue, and both food and entertainment were great. Our room was cleaned daily and there was turn down service in the evenings. The little bathroom huts on the beach were also very clean. I would walk the resort path in the early morning, and I would see lots of staff out cleaning the different areas. We did have a few issues with getting reservations at both the Lemon Grass and Feathers. But by the end of the week, we were able to acquire those reservations. Our favorite by far was the Lemon Grass. We attended the Repeat Dinner which was hosted by the resort. As usual we thought food was outstanding and we got a chance to talk to a few of the managers. My husband was curious about the number of different palms on the resort and if there were any plans for additional palapas. He was told more palapas were planned and there were 79 species of palms. Although the resort looks great with the natural look, I think most folks would welcome an area that would provide some umbrellas or palapas for shade. We walked down to the Hi Lo store which was close to the resort. I bought a few Red Stripe beers in their new flavors, lemon and mango. I think both flavors would be a great addition to the bars on the resort. I also purchased Rum Cream and Banana Chips to take home. Both purchases were much cheaper at Hi Lo than at the airport. Be warned that all prices are in Jamaican currency, so a bit of math is involved to figure out your price. We’ve been to Couples Swept Away many times. As always, the trip was a success, and I can honestly say without hesitation that the beach is probably the prettiest I’ve ever seen.

We just got back from a wonderful stay,wedding,and honeymoon. We got married there and everything was perfect! Food was great no matter where we went on property. It was just the two of us so our wedding on the beach was intimate and perfect. The all inclusive activities included snorkeling, water sports, swimming in a cave, among many other activities. I gave it a 4 out of a 5 because the vendors on the beach bother you nonstop , every time you look at them or walk by them .

We have just returned from a 2 week surprise birthday holiday for my wife and joined by some friends , for what was our first time visiting Jamaica and celebrating at the Couples Swept Away was an absolute wonderful time !!! The transfer was just shy of 2 hours due to heavy traffic through the centre of Montego Bay and the coastal road was horrendous due to the huge pot holes ! but it is definitely worth it to arrive at this just breathtaking location on the Negril beach ! Our room was spacious and clean with a large balcony and was very well maintained by the housekeeping staff !. The birds at night took some getting used to , but after a few nights and some rum cocktails you get used to them. This was the first holiday we have been on where we haven't even been in the pools ! ,we just spent everyday on the glorious beach and with sun loungers not to far from the Bamboo Bar , where Hakeem and Shaniek kept us entertained everyday. The banter and fun and games we shared with them was so much fun and they truly do deserve a special mention for making our holiday a wonderful memory through there commitment in encouraging all holiday makers to relax and have fun !!!. Thank you and much love to them both ! And to all the staff in general who were just lovely and sincerely helpful ! Really no complaints at all and thank you CSA !!! We loved it and will return one day for sure.

2nd time back, and while we were there, booked our 3rd visit for 2027. We don't go to this resort for is amazing food selection (although the food is pretty good overall) but for the fabulous beach, great water sports and friendly staff. Not sure why anyone would want a drink delivered to them on the beach...personally I love taking a walk and getting my own drink! Let's face it, 80% of us need the exercise! We were nice to everyone and were treated very well. Met some great guests who have been coming back for years. I can totally see why. My only minor criticism is that the nightly entertainment is mediocre...with the exception of Exodus, the house band, and the steel drum group. Both groups are super talented. I love dancing, but couldn't get into the music played at the disco. Wish there was a little more variety there...and more fitting for the demographic of the majority of guests (over 50).