Experience the unparalleled beauty of Turks and Caicos at Rock House, a unique resort situated on Providenciales’ breathtaking north coast. This incredible locale is spread over a grandiose 14-acre oceanfront site with an astonishing 600 feet of frontage. The resort peaks at an impressive 95 feet above sea level, making it a sight to behold and a paradise for lovebirds seeking seclusion and romance.
An Unparalleled Location
Rock House takes pride in its majestic location. The resort sprawls over a large swathe of land on the north coast of Providenciales. The stunning 600 feet of oceanfront makes it an ideal destination for newlyweds and romantic holidaymakers. The site also boasts towering peaks that rise up to 95 feet, providing breathtaking views that will make your heart soar.
Exquisite Private Beachfront
At the base of a rugged 25 ft. limestone cliff lies over 350 ft of private beachfront exclusively for Rock House guests. This beach offers a chic beach club and a jetty extending 100 ft into the protected waters of Providenciales’ North Shore. It’s not just about the stunning views, but also about the luxury and personalized services offered here.
Connect with the Sea
Rock House ensures its guests feel an intimate connection with the sea. The exclusive jetty connects guests with the many yachts and excursion boats that sail the waters along the coastline. What’s more, the unique venue provides some of the finest views and luxurious lounging areas complete with personalized cuisine, beverage, and towel services.
A Unique Vision
Rock House is more than just a resort; it’s a unique vision of luxury and comfort. This resort embodies the beauty of Turks and Caicos, offering guests an unparalleled experience of romance, relaxation, and rejuvenation. Whether you’re planning a honeymoon or a romantic escape, Rock House is the destination that promises a truly unforgettable experience.
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What Honeymooners Love Above Rock House
Summary of Verified Guests at Rock House
Guests highly appreciated their stays at the Rock House resort, most notably for its stunning views, relaxing private pools, and impressive room amenities. Many were particularly fond of the beachfront views and watersport activities available. The resort's attentive and friendly staff, especially Berlandie, Robert, Ty, Masha, Fabienne, Junior, Lucen, Nicala, Jonas, Almando, Marie, Daphne, Orlando, Jhema, Francesca, Emmanuel, and others, were highly praised for enhancing the guest experience. Guests also enjoyed the high-quality meals, with some recommending the "Highway to Hell" beverage and the pizza at the Cave Bar. Despite its remote location and high price, guests would highly recommend the Rock House for its beautiful setting, excellent facilities, and overall great experiences.
Reviews of Rock House
Very nice hotel, we had a very pleasant time there, the views are amazing, nice pool and frontside beach. I specially would like to thank Berlandie from the guest experience she was very helpfull with us during our stay, giving full support to us.
My husband and I visited Rock House for the first time after seeing it being built a few years ago. We stayed in a Pool View Studio for 4 nights. While our room was super convenient to the pool and restaurant, we were right on the end next to the...
My husband and I visited Rock House for the first time after seeing it being built a few years ago. We stayed in a Pool View Studio for 4 nights. While our room was super convenient to the pool and restaurant, we were right on the end next to the restaurant so it was loud. We arrived on a Saturday evening and while we were late due to travel delays, no upgrades were available but at least our room was ready. Check in was quick and to the point while the person helping us answered phone calls and told us where to sign. We were given a welcome glass of champagne. We were celebrating my 40th birthday a little late and there was a nice welcome letter from the GM as well as a tote bag and small cake which was very nice. We had been traveling all day so decided to have a bite at the Cave Bar. It was busy but we were quickly seated. Faith tried her best but the service was very slow and not a great impression on our first night. I find it important to note that there is only one restaurant that services the bar, dinner, breakfast and in room dining. During our stay we ate at Vita twice for dinner and also had our breakfast there each day. Breakfast is included in your stay which is nice. We did venture out to another property one night for a sunset cruise and dinner. That was a $25 taxi ride each way and Rock House is situated a little far out of the regular tourist spots so if you are venturing away from the property, plan to bring lots of cash for taxi rides. Overall, the property and stay were nice with nice appointments but the value just wasn't really there for me. The bathtub drain didn't work properly but with the slow service, it seemed pointless to call about. The restaurant was average but close to $300 each night for dinner for two seems a little high (two drinks, app and two entrees). Our bill our first night at Cave Bar for an app, pizza, two beers and a soda was over $100. It probably would have cost us as much in taxi rides to find other restaurants to eat at. We ate at BLT Steak at the Ritz Carlton for just a little more and had steaks, sides, desserts and drinks. The boutique is also very highly priced. While the atmosphere is beautiful, if you like to venture off the resort, I would probably suggest finding something a little more centrally located but if you are looking to stay on resort and not venture far, prepare accordingly. Overall, our stay was good. The pool staff did a great job making sure everyone had a place to sit, umbrellas were up and towels were stocked. They handed out menus each day and were attentive in asking if anyone needed anything. It was just the service of the food/drinks that seemed to take a while.
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From arrival to departure, the Rock House provided an elite stay. We stayed in an Ocean Front One Bedroom which was plenty of room for our the two of us for our six-night stay. The private pool was perfect for relaxing in the early morning or late evening. The living...
From arrival to departure, the Rock House provided an elite stay.
We stayed in an Ocean Front One Bedroom which was plenty of room for our the two of us for our six-night stay. The private pool was perfect for relaxing in the early morning or late evening. The living area and kitchen were great to give some extra space and the option of stocking the refrigerator. The bedroom was cozy and comfortable. The bathroom was huge with a separate standup shower next to the soaking tub with a dual vanity and separate space for the actual toilet.
The resort itself was incredible. The massive common area pool for the intimate resort was the highlight. The service staff was incredibly attentive. The restaurant and the bar were equally impressive and there is also a nice little boutique shop that offered some helpful items and some nicer island attire. The beach offered plenty of watersport activities and stunning views all day long. Great snorkeling around the resort and the service at the beach was very convenient.
Can't recommend this resort enough for a wonderful couples retreat.
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This place rocks, like the name implies. If you are looking for first class service and accomadations in a secluded location with stunning views, this is your location. This was our first time and we will be back. From the moment we arrived until we left, we felt pampered and...
This place rocks, like the name implies. If you are looking for first class service and accomadations in a secluded location with stunning views, this is your location. This was our first time and we will be back. From the moment we arrived until we left, we felt pampered and special, a tribute to the staff, specifically Robert and Ty. We were in a one bedroom with a view, stunning and well decorated with a view of the ocean. Rooms were top shelf with lots of ammenties provided such as sandals! Beds were very comfortable and loved the ceiling fan and huge tv! The onesite resturaunt, Vita, was amazing. The free breakfast is a real thing and we did learn you can order a la carte as well. As an example, I had eggs and pancakes with a side of bacon. Staff is very accomadating and friendly. The pool is amazing and overlooks the ocean as presented in the picture. The Cave Bar is very well done and has a variey of sitting areas, hightly recommended the pizza, one of the better values on the menu and what you don not eat, you can take back to your room. We did the beach for a day and it was well equipped and very clean. Staff was great and attentive to bring us food and drink. We also did the Love Buggy and a 4 hour catamaran cruise both of which were offisite but amazing. An item to be aware of is the cost of taxis, all cash and make sure you negotiate fare before leaving. We had the same driver, Dovano, who was great and timely. For us this was a bucket list to Turks and Caicos and we will return but it will take some saving to do so. Outstanding trip in a an awesome resort.
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Beautiful location. Very quiet and low key. Great dinner and lunch! Everyone was so nice. The raft in the ocean is amazing - swim up to it. Great cocktails as well. Would love to come back! If you get the one bedroom suite you have a private pool that is...
Beautiful location. Very quiet and low key. Great dinner and lunch! Everyone was so nice. The raft in the ocean is amazing - swim up to it. Great cocktails as well. Would love to come back! If you get the one bedroom suite you have a private pool that is incredible!
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Amazing stay. The place is a mix of Greek/Mediterranean islands and the Caribbean. Staff was extraordinary. Views can’t be beat. Masha the tennis pro is wonderful. She is both knowledgeable and a pleasure to hit with. Would highly recommend staying here if looking for a place not on the main...
Amazing stay. The place is a mix of Greek/Mediterranean islands and the Caribbean. Staff was extraordinary. Views can’t be beat. Masha the tennis pro is wonderful. She is both knowledgeable and a pleasure to hit with. Would highly recommend staying here if looking for a place not on the main strip when staying in Turks and Caicos.
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A Dream Vacation at Rockhouse Turks & Caicos
From the moment we arrived at Rockhouse Turks and Caicos, we were greeted with warmth, hospitality, and a level of service that exceeded all expectations. The staff made our stay truly unforgettable—Fabienne, Junior, Lucen, Nicala, Jonas, and so many more (our apologies for forgetting the name of our absolute favorite...
From the moment we arrived at Rockhouse Turks and Caicos, we were greeted with warmth, hospitality, and a level of service that exceeded all expectations. The staff made our stay truly unforgettable—Fabienne, Junior, Lucen, Nicala, Jonas, and so many more (our apologies for forgetting the name of our absolute favorite staffer up front—you know who you are!), went above and beyond to ensure our time at Rockhouse was perfect. And then there was Almando, who didn’t just enhance our trip—he made it extraordinary. He introduced us to the best restaurants and experiences, and more importantly, welcomed us into his family.
The resort itself was immaculate. Our room was kept spotless, as was the entire property, thanks to the incredible attention to detail by the staff. The views? Absolutely breathtaking. Every sunrise and sunset felt like a dream, with the beauty of the turquoise waters stretching endlessly before us.
And let’s talk about the private heated pool—a total game changer! It elevated our experience to the next level, making relaxation effortless and luxurious. Whether lounging poolside or exploring the island, every moment at Rockhouse was sheer bliss.
Food lovers, take note: the dining experiences both on and off the resort were spectacular. Every meal was delicious, fresh, and thoughtfully prepared. From breakfast to dinner, every bite was a treat.
Now, if you’re like me and don’t believe in "perfect" reviews, here’s my only critique (and it’s a minor one): I wish the patios had an option to be fully covered for when it rains, so we could still sit outside and enjoy the views and ocean breeze. But honestly, if that’s my only "complaint," you know this place is something special!
Before we even checked out, we were already looking at dates to return—that’s how much we loved it. Rockhouse Turks and Caicos is pure paradise, and we can’t wait to be back!
⭐️⭐️⭐️⭐️⭐️
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Excellent Boutique Hotel and Top Notch Service
We had the best time relaxing and unwinding at the Rock House! The ocean front room was phenomenal, spacious, and it had everything we needed including a washer and dryer. The food was incredible and consistently of high quality all the way from breakfast, lunch, pool side snacks, dinner and...
We had the best time relaxing and unwinding at the Rock House! The ocean front room was phenomenal, spacious, and it had everything we needed including a washer and dryer. The food was incredible and consistently of high quality all the way from breakfast, lunch, pool side snacks, dinner and dessert. Don't forget to order a Highway to Hell beverage, you won't regret it! A special thank you to Marie, Daphne, Orlando and my new BFF Jhema for making our stay so incredible. We can't wait to come back and visit again soon!
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Best hotel we ever experienced! From the staff to the rooms, the views and the food, it was fantastic. We went on a few day trips but I could not wait to get back to the Rock House. We truly were able to relax and enjoy each others company. Thank...
Best hotel we ever experienced! From the staff to the rooms, the views and the food, it was fantastic. We went on a few day trips but I could not wait to get back to the Rock House. We truly were able to relax and enjoy each others company. Thank you!
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Amazing hotel! Quiet, great restaurant. Friendly and sincere staff, I would love to express my gratitude to Francesca! Attentive and very professional! Simple interior , but comfortable and clean. Stunning view from the room.Definitely recommend it and would like to come back!
One of the top, small hotels we have stayed at. A bit remote from the center of town. I would recommend renting a car instead of taxis. Staff incredibly attentive. Food fantastic and if you are looking for a great place, for down time, this is it. On the high...
One of the top, small hotels we have stayed at. A bit remote from the center of town. I would recommend renting a car instead of taxis. Staff incredibly attentive. Food fantastic and if you are looking for a great place, for down time, this is it. On the high side, pricewise but worth it.
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Rock House a hotel rock star
We have travelled all over the world and had some great hotel experiences — Rock House was the best! Beautiful room in a spectacular setting, excellent facilities and services and an amazingly helpful and cheerful staff — especially Emmanuel, Nicala, Daphne and Jhema. Couldn’t recommend Rock House strongly enough!
The Rock House Truly Rocks!!
Rock House is a shining gem along the beautiful turquoise coastline. We just got back and can't stop talking about the amazing views, people, food, drinks, and activities. This place is a little slice of heaven chiseled into the limestone cliffside and there's not a bad view to be found....
Rock House is a shining gem along the beautiful turquoise coastline. We just got back and can't stop talking about the amazing views, people, food, drinks, and activities. This place is a little slice of heaven chiseled into the limestone cliffside and there's not a bad view to be found. Breakfast at Vita was outstanding, they are happy to make just about anything - not to mention this is included for most guests - and can be enjoyed on the terrace overlooking the water. We also enjoyed dinner here one night and it was delicious. Cave bar was another favorite for a drink during the day or lunch, the pizzas are wood-fired and a popular option.
This resort has thought of everything—prearrival communication for pickup, champagne and golf cart tour upon arrival, welcome tote, top-of-the-line coffee makers in the rooms, high-end shampoo/soaps, robes, reef-safe sunscreen, live music by the pool, amazing service beach and poolside, private ride back to the airport, you name it!
Service: When reading reviews before we left for our trip I was a little worried about customer service/the wait staff, but honestly, they could not have been any nicer or accommodating. I mean, sure, you're on an island and no one is in a hurry or trying to upsell you on the next round ("Turks Time" is common at all restaurants throughout the island).. but isn't that the best part? It's vacation, slow down, enjoy the view, be nice to the service staff, and save the chaos for later.
Beach: As for the beach, sure it's smaller at the hotel but the water is shallow and crystal clear. We were able to actually walk along the coast to a nearby beach and do a little exploring. If you want the big beach experience, grab a taxi to Grace Beach and you can spend some time at the sister resort, Grace Bay Club. The beach is nice and deep and the water is beautiful - although I will say we were ready to ditch the crowds and head back after a few hours.
Getting around: I was so torn on wether or not we should rent a car when planning our trip. I knew the property was 10-15 minutes away from some of the activities we had planned, but was also hesitant to test out driving on the left side of the road haha. I can confidently say that we made the right choice to go with taxis. The driving gets pretty crazy and locals aren't too fond of the tourists trying to maneuver around the roundabouts (there aren't any stop lights on the whole island). Not to mention that it's vacation and we were we enjoying some drinks. We explored a lot and spent less than $250 on taxis (which was less than a rental car for our 5 days). My advice here is to find a driver you like and get their card, then give them a 20-minute heads up and they will pick you up.
I hope all of this helps in making your vacation plans! I could go on and on about how awesome the Rock House is, but go see for yourself : )
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Rock out at the Rock House
Amondo was the best. Him and the staff treated you as guest that they genuinely cared about. We stayed at beaches for a couple days before and I honestly would say the Rock House was 1000X better experience. The pool, the rooms, the excitement of the staff made our trip...
Amondo was the best. Him and the staff treated you as guest that they genuinely cared about. We stayed at beaches for a couple days before and I honestly would say the Rock House was 1000X better experience.
The pool, the rooms, the excitement of the staff made our trip unforgettable.
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Perfect Anniversary Destination
We had an amazing experience staying a Rock House. It is as beautiful as the pictures suggest and the staff was wonderful. Great place for a couples retreat. The accommodations were excellent and the views exquisite. Our only negative was it's distance from other resorts and activities / restaurants etc...
We had an amazing experience staying a Rock House. It is as beautiful as the pictures suggest and the staff was wonderful. Great place for a couples retreat. The accommodations were excellent and the views exquisite. Our only negative was it's distance from other resorts and activities / restaurants etc required securing your own transportation, as they had no onsite shuttle service.
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An Unforgettable Stay at Rock House Resort
Beautiful is truly an understatement when describing Rock House Resort & Villa. We stayed in a stunning private villa with breathtaking views overlooking the ocean, and I’m incredibly grateful for the warm hospitality provided by Marie and the entire staff. Marie went above and beyond to make our stay easy...
Beautiful is truly an understatement when describing Rock House Resort & Villa. We stayed in a stunning private villa with breathtaking views overlooking the ocean, and I’m incredibly grateful for the warm hospitality provided by Marie and the entire staff.
Marie went above and beyond to make our stay easy and relaxing. Her kindness and attention to detail , her passion the smiley face Marie always smiling. Junior’s birthday celebration unforgettable—complete with flowers, champagne, and a surprise cake that added such a special touch.
The resort itself was excellent, from the beautifully prepared breakfast, to the outstanding service and cleanliness throughout our stay.
If you’re considering where to stay, book Rock House —you won’t have any regrets!
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Beautiful Hotel, Quiet and Luxurious
We loved staying here! Very quiet and private and absolutely stunning. Perfect for a couples getaway or romantic honeymoon. The views were incredible and the architecture and design of the property was top tier. The food at Vita Restaurant was amazing with stunning views all around. The hotel and property...
We loved staying here! Very quiet and private and absolutely stunning. Perfect for a couples getaway or romantic honeymoon. The views were incredible and the architecture and design of the property was top tier. The food at Vita Restaurant was amazing with stunning views all around. The hotel and property were very clean and landscaping kept up very well. The staff was very friendly by the pool/beach/bar. No complains from us!! Would definitely book again!
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Unparalleled friendly service, luxury and convenience.
This doesn't feel like a resort, it feels like home away from home where my friends have come to visit me. From the first greeting 'til our sad last moments there, everyone was so gracious and friendly! Almost every morning we had a delightful chat with the ever-efficient Junior at...
This doesn't feel like a resort, it feels like home away from home where my friends have come to visit me. From the first greeting 'til our sad last moments there, everyone was so gracious and friendly! Almost every morning we had a delightful chat with the ever-efficient Junior at our delicious breakfast table. As we went about our day we would invariably see Almando tending to all manner of details though he was never too busy to say hello and offer suggestions. He seemed to have his finger on the pulse of the entire property as he orchestrated various activities and services. The only thing the amazing Almando couldn't fix was the unrelenting trade winds on their romantic beach. The fabulous pools are maintained daily, as is the rest of this lovely resort. What a wonderful stay we had here. It's now at the top of our list of places to revisit.
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We got bed bugs after our stay here
While the hotel is beautiful, we left with some “friends” aka BED BUGS. The hotel is insistent it’s not from them (so not taking any financial responsibility) but my husband felt itchy on the way to the airport at the end of our stay. So it’s very very likely it’s...
While the hotel is beautiful, we left with some “friends” aka BED BUGS. The hotel is insistent it’s not from them (so not taking any financial responsibility) but my husband felt itchy on the way to the airport at the end of our stay. So it’s very very likely it’s from our stay there. Once I was made aware of the bites once we got home the next morning, I immediately got a bed bug dog and he did sniff them in our apartment by my husbands hamper. Like I said, the hotel is beautiful but the service isn’t great and with the possibility of bed bugs, I’d pass.
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Insanely gorgeous - hotel leadership / service need some work
My husband and I just stayed at Rock House with another couple for a little getaway without kids. When I tell you we did copious amounts of research to finally land on Rock House - I’m not kidding. This hotel is ABSOLUTELY gorgeous - breathtaking views, amazing infinity pool, gorgeous...
My husband and I just stayed at Rock House with another couple for a little getaway without kids. When I tell you we did copious amounts of research to finally land on Rock House - I’m not kidding. This hotel is ABSOLUTELY gorgeous - breathtaking views, amazing infinity pool, gorgeous decor - it did really remind us of Greece and gives off a Mediterranean in the carribbean vibe which we loved. The rooms were beautiful and comfortable with nice towels and products. All rooms seem to have a balcony which was great. We loved that breakfast was included and they were generous with portions. It was very close to the airport which was also a bonus, plus easy to get cabs to go to different restaurants or spend the day at Grace Bay beach (shout out Judy!). As far as service, I need to give Joan and Francesca a HUGE shoutout. They both deserve a raise. They were so amazing, so accommodating, solutions oriented and really went out of their way to make sure we were taken care of - from helping us book a spa appt during a rainy part of our trip, to helping find us a courtesy room to shower in after check out so we could maximize pool time, to just being fun to be around. Thank you Joan and Francesca! At the pool, both Ty and Jeff were working their butts off and we’re so helpful and great. Outside of that, I do think this hotel has a lot of work to do service wise. For the price, location and ambiance, we expected 10/10 service if not better. I don’t think the issue is the actual people themselves - I think there is a leadership issue. Too many people were calling out, restaurant and pool service was super slow especially on the weekend. We ended up walking with our luggage twice because the bellman didn’t come in time. Room service took 1.5 hours for a salad. Twice they ran out of Diet Coke. I also was able to meet the GM - I had some questions about the music by the pool (all very jazzy and French) and he went on a long diatribe about how they purposely don’t “play Mary j Blige or serve conch on their menu” because that’s not the vibe they are going for. He was very pretentious and stuffy - my advice to him would be to 1) listen to feedback from your guests, 2) embrace the incredible culture of Turks and 3) take better care of your staff. So - all in all, 4/5 stars because we LOVED the hotel itself - beautiful inside and out. Food was good. Some of the staff were exceptional. With better leadership and an open mind to listen to feedback from guests, service will improve and this will be the best hotel in the Caribbean.
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A birthday treat to remember.
Hands down, the best hotel we’ve ever stayed at. A birthday treat whilst sailing. The most wonderful thing about the place was the staff. They made you feel like part of the family. Sumptuous rooms. Delicious food and wonderful hospitality made it very hard to leave!
The RockHouse is a true can’t miss experience! The entire staff was phenomenal. Super friendly, professional and attentive. The accommodations were well appointed and high end. There really isn’t 1 bad thing to say besides I wish I would have went sooner 🤩
Nice hotel with a beautiful view
The Rock House is a really beautiful place. The views in every direction are just lovely. The beach is plenty big for a lounge and a swim and the beach crew are very attentive. We had a room with a pool. The room was very large and the kitchen was...
The Rock House is a really beautiful place. The views in every direction are just lovely.
The beach is plenty big for a lounge and a swim and the beach crew are very attentive.
We had a room with a pool. The room was very large and the kitchen was fantastic, the bathroom is small but there is an outdoor shower which is is always a bonus for me.
Housekeeping was ok, it was uncomfortable that they came through the bushes and around the back our pool instead of respecting our privacy and walking up to the door via the walkways, but they did a good job.
We called the front desk a few times for help and none of that went well. They are lovely people but they need to follow through. None of our requests (taxi, additional towels, golf cart to help up get to reception) happened. None.
It's nice to have breakfast included and the french press pot of coffee was such a treat. Overall though the food was not good, I had to send back two meals and I NEVER send back food; usually I'm just so glad not to be the one that had to cook I'll eat anything but the burgers were actually burned and the avocado on the avocado toast was brown and sour. The other meal were not any better, I'm sorry to say.
We did have a good time here but that was mostly location and facilities.
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Beautiful hotel with amazing service. We didn’t want to leave the hotel with how relaxing it was. Very good location as well. Worth every dollar and highly recommend for couples looking to relax and be pampered. Thank you all at Rock House!!
Small Intimate Hotel with Great Customer Service
We stayed at the Rock House for a week and really enjoyed our stay. The food at the restaurants was amazing. We had daily breakfast, lunch by the pool and dinner, and did not have one bad dish. The rooms are nice and big for two people. We did not...
We stayed at the Rock House for a week and really enjoyed our stay. The food at the restaurants was amazing. We had daily breakfast, lunch by the pool and dinner, and did not have one bad dish. The rooms are nice and big for two people. We did not book a room with a dipping pool because we like to spend our days at the pool with cocktails and people watching. The pool was nice and relaxing. They play elevator music, which at times I hoped for something more upbeat, but I understand the ambience to maintain a relaxing vibe by the pool. Lastly, the customer service was outstanding. The staff really goes above and beyond to make your stay feel special. Huge shoutout to Nicala, Tyree, Jodson, and Robert. Your kindness and hospitality did not go unnoticed. We will be returning to the Rock House because of you! Thank you for helping make our vacation so special.
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My husband and I were blown away by our stay at Rock House! The property is stunning and beautifully maintained. The staff was incredibly friendly and helpful in all aspects. I have to shout out Berlandie at guest services for making our stay so special! She gave us a wonderful...
My husband and I were blown away by our stay at Rock House! The property is stunning and beautifully maintained. The staff was incredibly friendly and helpful in all aspects. I have to shout out Berlandie at guest services for making our stay so special! She gave us a wonderful room upgrade and checked in on us our entire stay. Walking around the other resorts only confirmed that Rock House was like no other resort on the island! Can’t recommend enough for a relaxing trip from NYC.
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We enjoyed a very nice four night stay at the Rock House. For us it was a very good choice. We were there Monday through Friday and it was quiet with a very relaxed atmosphere. The room was very clean and well appointed, with a private balcony and a nice...
We enjoyed a very nice four night stay at the Rock House. For us it was a very good choice. We were there Monday through Friday and it was quiet with a very relaxed atmosphere. The room was very clean and well appointed, with a private balcony and a nice view of the ocean. All of the staff we interacted with were helpful and pleasant. We hung out at the pool for part of every day, Robert and Tyree there took very good care of us. The beach is nice but fairly small, although it never got too crowded while we were there. The Cave bar has nice sunset views, and Vaughan is a great bartender and a great person. The food at the Vita restaurant and the Cave bar was very good (it’s basically the same menu at both). There is not much within walking distance so if you want to go anywhere else be aware that it's a taxi ride each way. The concierge desk can help you out with getting a taxi or setting up other excursions like snorkeling, Francessa and Berlandie both were very helpful, as well as Armando and Orlando at the front desk.
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We had a phenomenal stay at Rock House! The property is stunning and secluded, exactly what we were looking for and perfect for a romantic couples getaway. Our room was very clean and had everything we needed. The pool and beach were so quiet and relaxing it made it difficult...
We had a phenomenal stay at Rock House! The property is stunning and secluded, exactly what we were looking for and perfect for a romantic couples getaway. Our room was very clean and had everything we needed.
The pool and beach were so quiet and relaxing it made it difficult to want to venture outside of the resort. There are also so many secluded loungers and seating options along the property for even more privacy, it was so fun to take the little ladder down to the ocean and be even more removed from other guests. The entire property is meticulously maintained and beautiful.
The food and drinks at both Vita and Cave Bar were so delicious and I wish I could’ve brought the chefs homemade hot sauce home with me.
The entire staff were so generous and kind, they went above and beyond and were extremely helpful in all aspects. Huge thank you to Tanika, Tyree, Robert, and Jodson who were so wonderful to talk to and who made our experiences at the pool and cave bar so warm and enjoyable. Joan was amazing and made sure everything went smoothly. It was lovely getting to know her!
We can’t wait to come back!!
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Severe lack of customer care
The only reason we are writing this review is to thank Berlanie for her excellent customer service during our honeymoon. Berlanie went out of her way to help us resolve a situation that her manager told us was impossible to do anything about. We greatly appreciate her effort, professionalism but...
The only reason we are writing this review is to thank Berlanie for her excellent customer service during our honeymoon. Berlanie went out of her way to help us resolve a situation that her manager told us was impossible to do anything about. We greatly appreciate her effort, professionalism but most importantly her positive attitude that helped really make right a reservation issue that came up on our honeymoon.
Beyond her help we were entirely unimpressed with our stay at Rock House. From our keys being deactivated and waiting an hour during a rainstorm to be let back into our room, to music blasting outside of our window at 10pm, there was a huge lack of customer service and care that we were shown during our expensive stay. Unfortunately it felt like we had to do many things ourselves even after contacting the concierge several times. (find someone to let us into our room after being told new keys were on the way, ask the empty restaurant to adjust the volume level late at night, bring our own bags out to checkout) While the location is beautiful there was a lot to improve upon in terms of customer care. We would certainly not recommend this hotel to anyone for the price.
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