Palacio de los Duques Gran Melia

We spent five days at the Palacio de los Duques. The hotel provided us with an exceptional experience. We stayed in a Red Level junior suite with terrace. The suite was spacious and beautifully decorated. The Red Level services were outstanding. Everything from check-in to the daily breakfast in the...

We spent five days at the Palacio de los Duques. The hotel provided us with an exceptional experience. We stayed in a Red Level junior suite with terrace. The suite was spacious and beautifully decorated. The Red Level services were outstanding. Everything from check-in to the daily breakfast in the Red Level lounge were excellent. Christina, in the Red Level lounge, handled our arrival and check-in and helped us with dinner reservations several times during our stay. We really appreciated her help. The front desk staff and the doormen were all very welcoming and helpful. I noted that some Tripadvisor reviews questioned the value. I thought compared to other top luxury hotels in Madrid (the Four Seasons, the Villa Magna) that the Palacio de los Duques was very reasonably priced. Given the quality of the room and the level of service provided, it seems like a real bargain.

From checking in to general advice, staff were both friendly and very efficient. They advised on and purchases train and museum tickets which was very helpful. The general ambient of the hotel was exceptional, and breakfast buffet very good. The arrangement of shower and bathtub did, however, take a little...

From checking in to general advice, staff were both friendly and very efficient. They advised on and purchases train and museum tickets which was very helpful. The general ambient of the hotel was exceptional, and breakfast buffet very good. The arrangement of shower and bathtub did, however, take a little getting used to.

The hotel was outstanding from all the perspectives: perfect location, extremely friendly staff, full black-out shading and both restaurants were excellent. The interior design was outstanding through out the whole hotel. We haven’t tried the spa and other facilities but based on the overall experience I have no doubt…

We chose Palacio de los Duques for a celebratory trip because of the excellent reviews. It did not disappoint. Convenient location within walking distance to many attractions, including the royal palace. Beautiful hotel with elegant furnishings, and our room was spacious and comfortable. What made it most memorable was the...

We chose Palacio de los Duques for a celebratory trip because of the excellent reviews. It did not disappoint. Convenient location within walking distance to many attractions, including the royal palace. Beautiful hotel with elegant furnishings, and our room was spacious and comfortable. What made it most memorable was the staff - welcoming, engaging, eager to assist - especially Guillermo, Pilar and Jordan at the Red Level lounge, bell staff and the manager Valentina. We really enjoyed Madrid; our four-day visit was not enough. We plan to come back. Of course, we’ll stay here again!

Palacio de los Duques is an extraordinary hotel. Great location, excellent service, and a beautiful historical setting. We loved every aspect of our stay. Most of all we were treated with kindness and friendliness by the entire staff. We will definitely return soon.

Amazing hospitality at the best location imaginable. It's an experience! The staff is just wonderfull. You feel welcome from the moment you step foot in the doorway. The room was amazing. We had a superior room overlooking the garden. At night we would open the windows for cool city air,...

Amazing hospitality at the best location imaginable. It's an experience! The staff is just wonderfull. You feel welcome from the moment you step foot in the doorway. The room was amazing. We had a superior room overlooking the garden. At night we would open the windows for cool city air, and no city sounds would keep us up. The breakfast buffet is unlike any other. A lót of healthy options, and a nice treat is you can order one item a la carte, which is a (very) nice bonus. There's lot's of tasty options, eggs the way you wish them, smoothies, pancakes and pies. And then the location.. it's just perfect. At the end of the street is the Royal Palace, and surrounding it there are many great parks with some great sights. But walk the same distance in the other direction and you'll find a subwaystation to connect you to the entire city. I would like to say something negative so this whole text wouldn't seem like an advertisement, but really.. I've got nothing. We had an amazing time and I would recommend this hotel to anyone who's in for a treat.

We had a fabulous few days here, the hotel decor was great, the room was spacious and the bed was huge and extremely comfortable . Everywhere was immaculate. There was a bath and a shower in the large bathroom , which perfectly suits my husband and I as he likes...

We had a fabulous few days here, the hotel decor was great, the room was spacious and the bed was huge and extremely comfortable . Everywhere was immaculate. There was a bath and a shower in the large bathroom , which perfectly suits my husband and I as he likes baths and I like showers. The breakfasts were delicious , and very relaxing with a guitarist playing live on Saturday and Sunday. The hotel is in a quiet road but very central ,so walking and getting the Metro or train was easy. The feather in the cap of this hotel is the staff - they were exceptional , every single one was helpful, friendly , polite, and couldn't do enough for us. Everything was done with a smile, they were all charming, and we wouldn't hesitate to stay here again. Highly recommend.

Great location near the Royal Palace and Opera house. Large courtyard garden at the rear. Our room was spacious with bath and walk in rain shower and nicely furnished. Excellent friendly staff and great buffet breakfast. Bar drinks reasonably priced for a 5 * hotel. Overall a great stay.

Lovely hotel. Good location close to lots of restaurants, bars and shops in a quite a buzzy area of Madrid with Cava Baja and Puerta del Sol in easy walking distance. Rooms really nice - contemporary with all the features we'd expect. Staff are really efficient, helpful and friendly. We...

Lovely hotel. Good location close to lots of restaurants, bars and shops in a quite a buzzy area of Madrid with Cava Baja and Puerta del Sol in easy walking distance. Rooms really nice - contemporary with all the features we'd expect. Staff are really efficient, helpful and friendly. We only had breakfast there so can't really comment on the food. The atmosphere of the place is excellent.

Placio de los Duques is a true 5 star hotel and one not to be missed when visiting Madrid. From the warm check in process, to the incredible breakfast buffet, to the absolutely outstanding service from each team member, this hotel sets the standard for luxury and service.

I just spent two unforgettable days at this Meliá, and I couldn’t be happier with the experience. From the moment I arrived, the Red Level team ensured everything was absolutely perfect. I was there to celebrate my anniversary, and to my surprise, I found a beautiful arrangement of chocolate-covered strawberries...

I just spent two unforgettable days at this Meliá, and I couldn’t be happier with the experience. From the moment I arrived, the Red Level team ensured everything was absolutely perfect. I was there to celebrate my anniversary, and to my surprise, I found a beautiful arrangement of chocolate-covered strawberries and a bottle of cava waiting in the room. This thoughtful and unexpected gesture truly made the occasion unforgettable. The hotel itself is stunning, but what truly sets it apart is the exceptional staff, especially the Red Level team and Cristina, whose attention to detail and care made our stay extraordinary. I can’t wait to return. Thank you for making our celebration so special!

Very friendly and helpful staff. Room was spacious and very clean. Received an upgrade at check-in which was very welcomed! Hotel is located in a convenient location - a short walk to a bustling shopping district with nice bars and restaurants. Highly recommend.

The bed and pillows are so comfortable. The hotel is beautiful, The service is amazing. We loved the location of the hotel as well as the decor. And as mentioned before. The service is amazing. I would definitely return. I highly recommend this hotel

Perfect in every way from arrival to departure! Loved the breakfast buffet & drinks at the bar in the evening! The property is lovely & staff is exceptional. Our room was large & comfortable. The common areas are beautiful and inviting. Highly recommend!

The hotel is very comfortable within a lovely historic building in a central location near the Palace. The staff is extremelly friendly. The weather has been really bad when we stayed there so it was nice to use the hotel unbrella and complimentary shuttle. We recomand that you stay in...

The hotel is very comfortable within a lovely historic building in a central location near the Palace. The staff is extremelly friendly. The weather has been really bad when we stayed there so it was nice to use the hotel unbrella and complimentary shuttle. We recomand that you stay in the Red Level room which are bigger and the lounge is nice with good food and champagne.

I made a video review of the hotel on YouTube. If you wish to see it also, type in "Full tour of the 5-star HOTEL PLACIO De Los DUQUES, a Melia Grand Collection hotel in Madrid Spain" in the search area under Pat's Adventures. We stayed at this hotel in...

I made a video review of the hotel on YouTube. If you wish to see it also, type in "Full tour of the 5-star HOTEL PLACIO De Los DUQUES, a Melia Grand Collection hotel in Madrid Spain" in the search area under Pat's Adventures. We stayed at this hotel in March and it is truly a 5-star experience. Our check in was smooth and we went right to our room. The room was massive and spotless. One of the best beds ever, two televisions, fully stocked bar, workstation, huge bathroom with tub and rain shower. The hotel is just beautiful with marble everywhere along with art work. A great roof top pool and lounge area. We upgraded to the Red Club and it was well worth it as all alcohol and food are included - a great place to unwind after a long day. Highly recommend staying at this luxury hotel.

My stay here was incredible. The hotel itself was absolutely beautiful. But in addition to that, the entire staff was extremely friendly, helpful, and consistently went above and beyond what you'd expect. The staff and services rivaled or exceeded that of many of the St Regis, Ritz, or Four Seasons...

My stay here was incredible. The hotel itself was absolutely beautiful. But in addition to that, the entire staff was extremely friendly, helpful, and consistently went above and beyond what you'd expect. The staff and services rivaled or exceeded that of many of the St Regis, Ritz, or Four Seasons resorts and hotels I've stay at.

What a wonderful hotel. Small enough to feel personal yet they had everything needed. The staff was awesome. Great location and loaded with history. While we only had breakfast at the hotel it was also great with lots of choices. We highly recommend this property!

This place was amazing. 5-stars in all areas. Extremely attentive, helpful pleasant staff, beautiful and clean rooms, wonderful food. Greeted us with champagne and water on arrival. Bed was comfy. Wish we had stayed there for our night on the back end of our trip too.

Sometimes in your life, you must stay in one of the great hotels of Europe. This hotel is one of the best in which I have stayed. Every detail has been thought out. The color scheme is carried to everything in the hotel. The breakfast buffet might be one of...

Sometimes in your life, you must stay in one of the great hotels of Europe. This hotel is one of the best in which I have stayed. Every detail has been thought out. The color scheme is carried to everything in the hotel. The breakfast buffet might be one of the best in the world. Sure it cost, but you need to pamper yourself once in a while.

Our experience at this hotel was superb Service was excellent Delfino Bertol,Jose Gutierrez and Maria on the Red Level were incredible to deal with In the dining room Jordan was simply magnificent with his service and wonderful . ways. We recommend this hotel which is very well situated .

Fantastic historic hotel located very close to the National Palace and gardens. Retaining the historical aspect of the former ducal palace and incorporating modern touches and conveniences made the Palacio an enjoyable interesting place to stay. Do keep in mind that since it is a former historic building, there are...

Fantastic historic hotel located very close to the National Palace and gardens. Retaining the historical aspect of the former ducal palace and incorporating modern touches and conveniences made the Palacio an enjoyable interesting place to stay. Do keep in mind that since it is a former historic building, there are some quirkiness to how the rooms and hallways are laid out. Be sure to visit the beautiful large private garden in the back to have a drink. I learned too late that there was a rooftop also available.

The absolute best Madrid experience. The location is a 4 minute walk to the Royal Palace. 10 minute walk from the Grand Via. The staff was exemplary. Highly recommend!

During our recent stay at the Palacio de los Duques Meliá Hotel in Madrid, we had the absolute pleasure of being cared for by Paula Garcia, one of the finest concierges we’ve ever encountered. From the moment we arrived, she made us feel genuinely welcome, with a warmth and elegance...

During our recent stay at the Palacio de los Duques Meliá Hotel in Madrid, we had the absolute pleasure of being cared for by Paula Garcia, one of the finest concierges we’ve ever encountered. From the moment we arrived, she made us feel genuinely welcome, with a warmth and elegance that instantly elevated our experience. Her professionalism, impeccable English, and graceful demeanor were matched by a truly kind and friendly nature. She helped us get our tours seamlessly booked, offered thoughtful and tailored recommendations, and consistently went the extra mile to ensure everything was perfect. Every interaction with her felt sincere and effortless — a true testament to her dedication and love for what she does. What made her stand out even more was her personal touch. Knowing we were continuing on to Palma de Mallorca, her hometown, she shared wonderful insider tips and local recommendations that made our time there even more meaningful and special. She is a true gem — classy, sweet, intuitive, and completely professional. Thanks to Paula Garcia, our stay in Madrid was not only smooth and enjoyable but unforgettable. She is an extraordinary representative of the Meliá brand, and we feel lucky to have crossed paths with her.

This is the most luxurious hotel we have ever stayed in. Everything was perfect from the room to the staff to the location. Get a Red Level room if you can afford it. Our room had two large screen TVs, a huge entryway, double sinks in the bath, and a...

This is the most luxurious hotel we have ever stayed in. Everything was perfect from the room to the staff to the location. Get a Red Level room if you can afford it. Our room had two large screen TVs, a huge entryway, double sinks in the bath, and a huge wet room with shower and tub. The Red Level Lounge was always well stocked with sweets, savory snacks, and a wide variety of free liquors. A guitarist provided the perfect mood for a pleasant breakfast. We stayed here for our 49th wedding anniversary, which made the stay extra special.

We had one of the best hotel experiences we have ever had. The room, staff food and experience were the best we have had and we have stayed in many of the top hotels in the world. The staff could not do enough for you. The red level was first...

We had one of the best hotel experiences we have ever had. The room, staff food and experience were the best we have had and we have stayed in many of the top hotels in the world. The staff could not do enough for you. The red level was first class. Rate this hotel the best

The hotel is one of the best we have ever stayed in. The service you get does truly belong in a 5-star hotel. The beds are comfy and the rooms are nice. The pool is small but all pools in madrid and barcelona are even smaller. The yard outside is...

The hotel is one of the best we have ever stayed in. The service you get does truly belong in a 5-star hotel. The beds are comfy and the rooms are nice. The pool is small but all pools in madrid and barcelona are even smaller. The yard outside is so dreamy and the decor and architecture are very stylish. We were there celebrating our anniversary and the staff made it extra special for us! Thank you to everyone!

We are staying at this amazing five star hotel. The staff is so accommodating and friendly! The location is perfect: close to tourist sites and shopping on the Grand Villa. We definitely recommend the Red Lev rl experience that includes breakfast, cocktails and tapas. The room (160) is very large...

We are staying at this amazing five star hotel. The staff is so accommodating and friendly! The location is perfect: close to tourist sites and shopping on the Grand Villa. We definitely recommend the Red Lev rl experience that includes breakfast, cocktails and tapas. The room (160) is very large and quiet with a city view. Thank you Vacations by Design for this recommendation.

Recently stayed here whilst on a Madrid City break. The hotel and staff were sensational, a deluxe red room did not disappoint and associated red lounge facilities were top class with excellent food and drink on tap. The rooftop pool facilities with bar, jacuzzi and pool all with great views...

Recently stayed here whilst on a Madrid City break. The hotel and staff were sensational, a deluxe red room did not disappoint and associated red lounge facilities were top class with excellent food and drink on tap. The rooftop pool facilities with bar, jacuzzi and pool all with great views over the city Surprise birthday bottle of fizz and birthday cake was a nice touch Would not hesitate to return or recommend

We stayed here for 3 nights as part of our Scenic Tour of Portugal & Spain. A beautiful hotel, very well located, with excellent staff and services. They have a lovely lounge area, great rooftop bar & pool area and a very nice dining & terrace area. The food and...

We stayed here for 3 nights as part of our Scenic Tour of Portugal & Spain. A beautiful hotel, very well located, with excellent staff and services. They have a lovely lounge area, great rooftop bar & pool area and a very nice dining & terrace area. The food and service for breakfast and dinner was excellent. Great menu and nice choice of local beverages. The only downside for us was our room ( 232 ). It was very small. It only had 1 chair for 2 people in a twin room. Also, housekeeping did not make up our room til after 2.00pm each day. On both occasions we had to request it be made up at the front desk. They apologised stating that the rooms are usually made up by midday each day. Our room was very clean, delightful bed and a large bathroom with double sink. Shower is in a bathtub; a little risky for seniors like us who have had knee & hip surgeries. Highly recommend this hotel. We will stay here again, but will seek a more suitable room at check in, next time.

The hotel is one of the most beautiful hotels we've stayed at. The staff was amazing - everyone was so helpful. We can't say enough good things about the hotel staff. We loved the location of the hotel - it is so central to many wonderful neighborhoods. We thought the...

The hotel is one of the most beautiful hotels we've stayed at. The staff was amazing - everyone was so helpful. We can't say enough good things about the hotel staff. We loved the location of the hotel - it is so central to many wonderful neighborhoods. We thought the room was so unique (as was most of the hotel) and the bed was so comfortable. We did have a few complaints. As other reviewers have stated - we found the shower design to be absurd. The way it was set up with the tub - you had absolutely no room to stand and be directly under the shower head. I appreciate that with the old hotel structure they were probably limited with the size - but it was a laughable design. We found using the shower to be a ridiculous exercise. We found the gym to be one of the worst we've seen at a hotel - it was so cramped and small that if there were more than 2 people you almost had no room to workout. There must be bigger rooms in the hotel that could be implemented for the gym - why they don't do this is a mystery. Finally, the pool was surrounding chairs were much too limited for a large hotel. We tried several times to enjoy the pool during our 3 day stay, and not once were we able to get chairs.

loved our time here - perfect location and staff all very helpful. breakfast delicious too and cannot wait to stay again. one of the best hotels ever!

5/5 excellent stay. Hotel and staff exceeded expectations. Red level is worth the extra cost - food was delicious, room was spacious, and everyone was so attentive and helpful (Cristina was the best).