Hotel Riu Palace Meloneras

This is a fabulous hotel to stay in. Location opposite beach and promenade. The accommodation is kept spotlessly clean. The staff are attentive and professional and we were pleased to see that many were still enjoying working at hotel since our previous visit. A wide range of food on offer...

This is a fabulous hotel to stay in. Location opposite beach and promenade. The accommodation is kept spotlessly clean. The staff are attentive and professional and we were pleased to see that many were still enjoying working at hotel since our previous visit. A wide range of food on offer as well as two specialty restaurants to choose to eat in. There was entertainment every evening and plenty of sun beds around the five pools. Will definitely return.

Fabulous hotel, second visit and standards are still as high as 3 years ago. Food amazing and so much choice. Drinks good value for money and staff are v attentive. Only one slight thing that has changed is that they now charge for a safe in your room which I...

Fabulous hotel, second visit and standards are still as high as 3 years ago. Food amazing and so much choice. Drinks good value for money and staff are v attentive. Only one slight thing that has changed is that they now charge for a safe in your room which I think is a little much given it is a 5 star hotel.

We are very regular guests in this hotel. Before 5 stars, now 3. Why? Some things might look unimportant, and first world problems. Of course they are, but this is five stars, and not cheapest of the island. 1. Restaurant and housekeeping staff: 6 out of 5 They deserve a...

We are very regular guests in this hotel. Before 5 stars, now 3. Why? Some things might look unimportant, and first world problems. Of course they are, but this is five stars, and not cheapest of the island. 1. Restaurant and housekeeping staff: 6 out of 5 They deserve a 6. These people are so friendly here, we rarely find this. They make this hotel. It feels like coming home. Manolo, German, Valentin, Cristian, Joanna and so many others: they are wonderful and make this hotel great. The food is very good, but not the same quality as it used to be (never seen lobsters anymore for example, before yes). 2. Rooms: 3 out of 5 The rooms in the garden were very good. They still are, but maintenance is really needed now. In our room (more or less same issues last year in another room): one sink stopper is not properly working, terrace tiles and joints are worn, toilet button not working as it should, towel rack on terrace loose, terrace furniture is worn, moisture on ceiling in the toilet with paint parts dropping, shower door not closing properly, … and so on. Maintenance is badly needed. Before there was always some fruit in the room when arriving. That gesture disappeared as well. 3. Reception and organisation: 1 out of 5 This could be so much better. Reception staff is polite, but distant. They probably call it efficiency. We have had the same “house” for many years. We requested now 2 rooms in that house, because we love the location and love in the meantime the cleaning lady (Veronica). We got “promoted” to Riu Gold, so no problem, it means that you can choose your room. We requested two rooms twice by e mail. They politely replied that they would do their best, subject to availability. Asking for more information because Riu Gold permits the choice, they sent a reply meaning more or less that there can always be a problem with the room. Of course, there can be a technical problems and one year we had cockroaches in the room (not the hotel’s fault), and you will not give such a room. After asking when checking in, the guy said we got another house as all previous years. We complained, and could change 3 days later. No thanks, we come for a quiet holiday. This Riu Gold is by the way a complete joke for us. We always got the same building, now you get promoted and it is not possible anymore because other people are staying in it (there was absolutely no problem in those rooms). We got a RIU Gold towel, left it in the room, it is useless for us, it was the only advantage of our “gold” status, a joke. Communication by reception staff is not proactive at all. When checking in, I had to request myself which room we got. They send you for a glass of cava, as if that is the most important, but they do not proactively communicate with you if they cannot fulfil your request. We have stayed in many hotels where this kind of organisation was so much better. In all 3 out of 5, thanks to wonderful staff in restaurant and housekeeping. and w elove the location and the houses in the garden. We will come back because we feel at home and some people feel like friends. Otherwise, we would definitely look elsewhere.

We recently stayed at RIU Palace Meloneras in February, and while the hotel was probably not our usual crowd (mostly older guests), it was exactly what we were looking for—a relaxing vacation in the sun. From the moment we arrived, the experience was excellent. Check-in was smooth and friendly, thanks...

We recently stayed at RIU Palace Meloneras in February, and while the hotel was probably not our usual crowd (mostly older guests), it was exactly what we were looking for—a relaxing vacation in the sun. From the moment we arrived, the experience was excellent. Check-in was smooth and friendly, thanks to Domingo, who made us feel welcome right away. Our room was beautiful, and housekeeping was impeccable throughout our stay. The staff in general were extremely kind and attentive, with a special mention to Abdel, the bellman, who was always helpful. The food was another highlight. Breakfast was amazing with plenty of variety, and we especially enjoyed dinner at the Spanish restaurant. However, we would love to see more healthy options at the buffet. We found that many dishes had more condiments and sugar than necessary. A bit more focus on simple/healthy flavors options would be a great improvement! The hotel’s location is fantastic. The oceanfront pool offers breathtaking sunset views every evening, and there’s a beautiful path along the coast for walking or simply soaking in the sun. Plus, it’s conveniently close to small shops and supermarkets if you need anything. This was our first time at a RIU hotel, and we would return in a heartbeat. Everything about our stay was enjoyable, making it the perfect getaway for relaxation and sunshine. Highly recommended!

A place to unwind and relax. The pools were amazing and heated to a good temperature so going for a swim was a pleasure. I have been to other hotels in March in the Canaries and they have had wonderful pools but absolutely freezing so can’t go in them. Very...

A place to unwind and relax. The pools were amazing and heated to a good temperature so going for a swim was a pleasure. I have been to other hotels in March in the Canaries and they have had wonderful pools but absolutely freezing so can’t go in them. Very important to me as I like to have a morning swim before breakfast. I would return to the hotel just for the pools. Everything else was very good, the food, service, cleanliness. Good size rooms with a very comfortable bed and lots of storage space. Lovely balcony with good views. We were on the 3rd floor with a side sea view room. The hotel has a feeling of grandeur especially in the reception area. My one gripe is that we got the RIU transfer to the hotel which took about an hour which was acceptable but going to the airport they transfer was going to pick us up 5 hours before our flight. We did not want to hang about the airport for that length of time so got the hotel transfer which cost us 55 euro.

This was our 7th Holiday at the Riu Palace Meloneras in the last 10 years. as always, we booked the Superior Room with Sea View thru the hotels webside, as mentioned in the past, the rooms are a good standard size, modern, clean, and equipped with a nice bathroom (large...

This was our 7th Holiday at the Riu Palace Meloneras in the last 10 years. as always, we booked the Superior Room with Sea View thru the hotels webside, as mentioned in the past, the rooms are a good standard size, modern, clean, and equipped with a nice bathroom (large shower) and a well-functioning air conditioning system. Housekeeping was very good and always on time, the rooms were kept nice and tidy. I can definitely recommend private Shuttle for 50,00€ each way The restaurant has a high standard, and the buffet food selection was varied and excellent about 90% of the time. The management should look into the situation with the following problems: Bread sometimes old and very good vegan service for people with allergies In the last couple of years, all 5 pools had their sunbeds reserved before breakfast, although it states not to reserve sunbeds. We asked the pool boy what we could do, and his answer was we are looking into this The new rule on the day of departure: the hotel management wanted €19 for staying in the room for 1 hour longer, which is really not acceptable when the room costs over €3500.00 for 6 nights. Both our mattresses in our room were quite old and not too comfortable. But all in all, the staff was very friendly, the main restaurant was good, the gardens & Pools were spotlessly clean, and the sunbeds were good. The rooms as said are acceptable for such an hotel that is over 20 years old and we have booked again for 8 time in November 2025