Palacio de los Duques Gran Melia

We spent five days at the Palacio de los Duques. The hotel provided us with an exceptional experience. We stayed in a Red Level junior suite with terrace. The suite was spacious and beautifully decorated. The Red Level services were outstanding. Everything from check-in to the daily breakfast in the...

We spent five days at the Palacio de los Duques. The hotel provided us with an exceptional experience. We stayed in a Red Level junior suite with terrace. The suite was spacious and beautifully decorated. The Red Level services were outstanding. Everything from check-in to the daily breakfast in the Red Level lounge were excellent. Christina, in the Red Level lounge, handled our arrival and check-in and helped us with dinner reservations several times during our stay. We really appreciated her help. The front desk staff and the doormen were all very welcoming and helpful. I noted that some Tripadvisor reviews questioned the value. I thought compared to other top luxury hotels in Madrid (the Four Seasons, the Villa Magna) that the Palacio de los Duques was very reasonably priced. Given the quality of the room and the level of service provided, it seems like a real bargain.

From checking in to general advice, staff were both friendly and very efficient. They advised on and purchases train and museum tickets which was very helpful. The general ambient of the hotel was exceptional, and breakfast buffet very good. The arrangement of shower and bathtub did, however, take a little...

From checking in to general advice, staff were both friendly and very efficient. They advised on and purchases train and museum tickets which was very helpful. The general ambient of the hotel was exceptional, and breakfast buffet very good. The arrangement of shower and bathtub did, however, take a little getting used to.

The hotel was outstanding from all the perspectives: perfect location, extremely friendly staff, full black-out shading and both restaurants were excellent. The interior design was outstanding through out the whole hotel. We haven’t tried the spa and other facilities but based on the overall experience I have no doubt…

We chose Palacio de los Duques for a celebratory trip because of the excellent reviews. It did not disappoint. Convenient location within walking distance to many attractions, including the royal palace. Beautiful hotel with elegant furnishings, and our room was spacious and comfortable. What made it most memorable was the...

We chose Palacio de los Duques for a celebratory trip because of the excellent reviews. It did not disappoint. Convenient location within walking distance to many attractions, including the royal palace. Beautiful hotel with elegant furnishings, and our room was spacious and comfortable. What made it most memorable was the staff - welcoming, engaging, eager to assist - especially Guillermo, Pilar and Jordan at the Red Level lounge, bell staff and the manager Valentina. We really enjoyed Madrid; our four-day visit was not enough. We plan to come back. Of course, we’ll stay here again!

Palacio de los Duques is an extraordinary hotel. Great location, excellent service, and a beautiful historical setting. We loved every aspect of our stay. Most of all we were treated with kindness and friendliness by the entire staff. We will definitely return soon.

Amazing hospitality at the best location imaginable. It's an experience! The staff is just wonderfull. You feel welcome from the moment you step foot in the doorway. The room was amazing. We had a superior room overlooking the garden. At night we would open the windows for cool city air,...

Amazing hospitality at the best location imaginable. It's an experience! The staff is just wonderfull. You feel welcome from the moment you step foot in the doorway. The room was amazing. We had a superior room overlooking the garden. At night we would open the windows for cool city air, and no city sounds would keep us up. The breakfast buffet is unlike any other. A lót of healthy options, and a nice treat is you can order one item a la carte, which is a (very) nice bonus. There's lot's of tasty options, eggs the way you wish them, smoothies, pancakes and pies. And then the location.. it's just perfect. At the end of the street is the Royal Palace, and surrounding it there are many great parks with some great sights. But walk the same distance in the other direction and you'll find a subwaystation to connect you to the entire city. I would like to say something negative so this whole text wouldn't seem like an advertisement, but really.. I've got nothing. We had an amazing time and I would recommend this hotel to anyone who's in for a treat.

We had a fabulous few days here, the hotel decor was great, the room was spacious and the bed was huge and extremely comfortable . Everywhere was immaculate. There was a bath and a shower in the large bathroom , which perfectly suits my husband and I as he likes...

We had a fabulous few days here, the hotel decor was great, the room was spacious and the bed was huge and extremely comfortable . Everywhere was immaculate. There was a bath and a shower in the large bathroom , which perfectly suits my husband and I as he likes baths and I like showers. The breakfasts were delicious , and very relaxing with a guitarist playing live on Saturday and Sunday. The hotel is in a quiet road but very central ,so walking and getting the Metro or train was easy. The feather in the cap of this hotel is the staff - they were exceptional , every single one was helpful, friendly , polite, and couldn't do enough for us. Everything was done with a smile, they were all charming, and we wouldn't hesitate to stay here again. Highly recommend.

Great location near the Royal Palace and Opera house. Large courtyard garden at the rear. Our room was spacious with bath and walk in rain shower and nicely furnished. Excellent friendly staff and great buffet breakfast. Bar drinks reasonably priced for a 5 * hotel. Overall a great stay.

Lovely hotel. Good location close to lots of restaurants, bars and shops in a quite a buzzy area of Madrid with Cava Baja and Puerta del Sol in easy walking distance. Rooms really nice - contemporary with all the features we'd expect. Staff are really efficient, helpful and friendly. We...

Lovely hotel. Good location close to lots of restaurants, bars and shops in a quite a buzzy area of Madrid with Cava Baja and Puerta del Sol in easy walking distance. Rooms really nice - contemporary with all the features we'd expect. Staff are really efficient, helpful and friendly. We only had breakfast there so can't really comment on the food. The atmosphere of the place is excellent.

Placio de los Duques is a true 5 star hotel and one not to be missed when visiting Madrid. From the warm check in process, to the incredible breakfast buffet, to the absolutely outstanding service from each team member, this hotel sets the standard for luxury and service.

I just spent two unforgettable days at this Meliá, and I couldn’t be happier with the experience. From the moment I arrived, the Red Level team ensured everything was absolutely perfect. I was there to celebrate my anniversary, and to my surprise, I found a beautiful arrangement of chocolate-covered strawberries...

I just spent two unforgettable days at this Meliá, and I couldn’t be happier with the experience. From the moment I arrived, the Red Level team ensured everything was absolutely perfect. I was there to celebrate my anniversary, and to my surprise, I found a beautiful arrangement of chocolate-covered strawberries and a bottle of cava waiting in the room. This thoughtful and unexpected gesture truly made the occasion unforgettable. The hotel itself is stunning, but what truly sets it apart is the exceptional staff, especially the Red Level team and Cristina, whose attention to detail and care made our stay extraordinary. I can’t wait to return. Thank you for making our celebration so special!

Very friendly and helpful staff. Room was spacious and very clean. Received an upgrade at check-in which was very welcomed! Hotel is located in a convenient location - a short walk to a bustling shopping district with nice bars and restaurants. Highly recommend.

The bed and pillows are so comfortable. The hotel is beautiful, The service is amazing. We loved the location of the hotel as well as the decor. And as mentioned before. The service is amazing. I would definitely return. I highly recommend this hotel

Perfect in every way from arrival to departure! Loved the breakfast buffet & drinks at the bar in the evening! The property is lovely & staff is exceptional. Our room was large & comfortable. The common areas are beautiful and inviting. Highly recommend!

The hotel is very comfortable within a lovely historic building in a central location near the Palace. The staff is extremelly friendly. The weather has been really bad when we stayed there so it was nice to use the hotel unbrella and complimentary shuttle. We recomand that you stay in...

The hotel is very comfortable within a lovely historic building in a central location near the Palace. The staff is extremelly friendly. The weather has been really bad when we stayed there so it was nice to use the hotel unbrella and complimentary shuttle. We recomand that you stay in the Red Level room which are bigger and the lounge is nice with good food and champagne.

I made a video review of the hotel on YouTube. If you wish to see it also, type in "Full tour of the 5-star HOTEL PLACIO De Los DUQUES, a Melia Grand Collection hotel in Madrid Spain" in the search area under Pat's Adventures. We stayed at this hotel in...

I made a video review of the hotel on YouTube. If you wish to see it also, type in "Full tour of the 5-star HOTEL PLACIO De Los DUQUES, a Melia Grand Collection hotel in Madrid Spain" in the search area under Pat's Adventures. We stayed at this hotel in March and it is truly a 5-star experience. Our check in was smooth and we went right to our room. The room was massive and spotless. One of the best beds ever, two televisions, fully stocked bar, workstation, huge bathroom with tub and rain shower. The hotel is just beautiful with marble everywhere along with art work. A great roof top pool and lounge area. We upgraded to the Red Club and it was well worth it as all alcohol and food are included - a great place to unwind after a long day. Highly recommend staying at this luxury hotel.