Hilton Vallarta Riviera

- the friendliest staff and the best vacation ever. This is coming from a college kid but the amount of happy families I’ve seen this trip has also been outstanding! Staff is always doing their best to make customers happy and it certainly does not go unnoticed. I will be...

- the friendliest staff and the best vacation ever. This is coming from a college kid but the amount of happy families I’ve seen this trip has also been outstanding! Staff is always doing their best to make customers happy and it certainly does not go unnoticed. I will be coming back and would like to thank the resort!

We just got back from a 4 night stay. It was fantastic! From start to finish, the entire staff was friendly, helpful and professional. My husband commented that management has created a very customer-Service oriented culture. The food was the best we’ve had at an all-inclusive and the service was...

We just got back from a 4 night stay. It was fantastic! From start to finish, the entire staff was friendly, helpful and professional. My husband commented that management has created a very customer-Service oriented culture. The food was the best we’ve had at an all-inclusive and the service was great! We especially appreciated a few people: Ernesto and Melquiades were the best on the pool deck. They were always kind, friendly, professional and made our experience so relaxing and enjoyable. We also appreciated Jorge and Gilberto at the Vela restaurant. Jorge was so cheerful at breakfast and provided wonderful service. Gilberto was so friendly at dinner and even gave us a plate of chocolate covered strawberries when he heard it was our last evening. Every room is Oceanside and the views are spectacular! We enjoyed our morning coffee on our balcony while watching the whales. Stunning! We also appreciated the respectful way staff handled a few scenarios at the pool. Twice, families brought their young kids to the adults only pool. They were politely asked to move to the family side. A guest also brought a speaker and was playing it loudly at the pool. Security asked him to turn it off, which he did. Staff ensured a pleasant experience for all guests. Diamond status is recognized here. There were a couple of minor cons to be aware of: the water pressure was the worst we’ve ever had. Anywhere. At best, the rainfall showerhead worked at 25%. As someone with long, thick hair, this was challenging on a beach vacation. Also, the drinks from the pool bar weren’t very good. It did seem related to how busy/not busy the pool was but we’ve had better drinks elsewhere. We would love to return and recommend a stay here!

Our overall experience at Hilton Puerto Vallarta was great! To start, our room was ready upon arrival, no long lines to wait to check in, and as Diamond members we got upgraded to a higher floor. The location is about 40 minutes outside the airport and it felt very safe....

Our overall experience at Hilton Puerto Vallarta was great! To start, our room was ready upon arrival, no long lines to wait to check in, and as Diamond members we got upgraded to a higher floor. The location is about 40 minutes outside the airport and it felt very safe. Even when we went into town for the day, the security took our room number and where we were going, which made us feel very safe leaving the resort as well. The pool area is very nice, but does not get much sun until the afternoon. The sky deck is a great area that gets sun early, but the down side is there is no pool, only hot tubs. The breakfast buffet is good with a make your own omelette bar, mimosa & Bloody Mary bar as well as many other options. The lunch at the buffet isn’t the best, but Cocomar is a great spot to eat and has great views. The staff here was some of the best we encountered during our stay, with a special shoutout to Armando for taking care of us. Additionally, the food trucks seem like a good option, but anytime we waited in line, it would take 30+ minutes to even get to order. The dinners we had were really hit or miss. La Luce was some of the best food we had while staying here, amazing Chicken Parm, pizzas, and overall pastas. Sunan was also a great option with amazing views if you sit outside. Auma was not our favorite where it lacked a lot of flavor. As well as we did not try the Mexican restaurant as the menu is very limited. The shows and entertainment each night were really fun with casino night, and the Mardi Gras party that was thrown. But, once these nightly events were over there is not a lot of other options with the bars really dying out after this. We were hoping for more fun at night, and we did not find it. In regards to the service, it was either really good or not good at all. We were lucky to have met Javier, Gustavo, Erick, and all poolside servers, who all made sure we were taken care of. But on some other occasions, we had some very poor service at the pool bar and at some restaurants.

We really enjoyed our stay at the Hilton. The entire facility was super clean, the food was great and the service was wonderful! We booked an Enclave room and loved the breakfasts and happy hour. A special shoutout to Arturo in the Sky Bar! We loved spending the morning there...

We really enjoyed our stay at the Hilton. The entire facility was super clean, the food was great and the service was wonderful! We booked an Enclave room and loved the breakfasts and happy hour. A special shoutout to Arturo in the Sky Bar! We loved spending the morning there and he was super friendly and nice.

Just spent a week at the Hilton Vallarta Riviera all-inclusive resort. Everything was top-notch, from the food, to the activities, to the beach, to the service. Our room was clean and gorgeous, two queen beds, a huge bathroom and a spacious deck with a sweet ocean view. Don’t believe what...

Just spent a week at the Hilton Vallarta Riviera all-inclusive resort. Everything was top-notch, from the food, to the activities, to the beach, to the service. Our room was clean and gorgeous, two queen beds, a huge bathroom and a spacious deck with a sweet ocean view. Don’t believe what they say when they call it a “partial“ ocean view, as we had an expansive, full and fantastic view of the beach and ocean. I’d like to give a particular shout out to the entertainment crew, Hugo, Saul, Blanca, and Alonso. Also really appreciated the exceptional service in the Vela restaurant from Jorge, and Andre at La Luce, the Italian restaurant. Out of all the restaurants on the resort the Italian, La Luce, was the absolute best. The short rib is not to be missed. Came here with my partner and we had a fabulous time, can’t wait to come back next year with my 9 year old son Jack. You can’t improve on the quality of this resort, just go ahead and book it, you will not be disappointed! One more thing I must mention is the prehistoric show that we saw on Thursday night. The fire dancers absolutely blew my mind, so tightly coordinated and choreographed. One of the best shows I’ve actually seen in my life, and certainly the best show I’ve seen at a hotel.

Overall we found the Hilton Puerto Vallarta Resort delightful. All staff were cordial and helpful. There were a few misses on the food, and that’s the only reason I didn’t give them an excellent mark. The Italian restaurant “La Luce” is by far the best dinner option. And our server...

Overall we found the Hilton Puerto Vallarta Resort delightful. All staff were cordial and helpful. There were a few misses on the food, and that’s the only reason I didn’t give them an excellent mark. The Italian restaurant “La Luce” is by far the best dinner option. And our server Andre Francisca along with his co servers Luis and Pilar made our evening’s truly enjoyable.

This is one of the rare instances that the pictures don't do it justice. Not only was everything as advertised; everything exceeded expectations. The beach and pool area are wonderful. The food and facilities were top notch. The room was clean and room service/housekeeping were prompt. The food was honeslty...

This is one of the rare instances that the pictures don't do it justice. Not only was everything as advertised; everything exceeded expectations. The beach and pool area are wonderful. The food and facilities were top notch. The room was clean and room service/housekeeping were prompt. The food was honeslty great, with alot of variety. The service was 5 stars. I'll give a special shout out to Ernesto (by the pool). He was extremely attentive, kind, and genuine. We spent most of our time at the pool and he made our experience that much more enjoyable. Jorge at Vela was great. Brian at Sunnan was fantastic. He was very knowledgeable on the menu and the ingredients included; food allergies were accommodated with ease. The cabanas are totally worth it, shoot for # 1-7 to be directly in front of the beach. If you're looking for something to do off resort, Vallarta Adventures has a booth setup by the pool. We booked a whale cruise and saw a whole lotta whales, worth a look! Can't recommend this place enough.

Excellent meal and service at La Luna, Hilton’s Italian restaurant. In particular, our servers, Esteban and Mario, couldn’t have been more attentive, helpful, and friendly when it came to recommending dishes, checking back, and generally making sure everything was just right!

We had a first-rate dinner at the lovely La Luce restaurant, served by André and Francisca. We enjoyed the whole all-inclusive experience. The hotel, the pools, and the beach were beautiful. We took the stretching class, but my favorite part was sitting in the lounge chairs in he shallow water!...

We had a first-rate dinner at the lovely La Luce restaurant, served by André and Francisca. We enjoyed the whole all-inclusive experience. The hotel, the pools, and the beach were beautiful. We took the stretching class, but my favorite part was sitting in the lounge chairs in he shallow water! And we saw whales!

André, francisca and luis at la luce were great. They were very attentive and made is feel special.we thought they went out of their way to cater to our requests. The food was also delicious and the restaurant is beautiful .the bread and the salads were also so good..

Given its somewhat remote location in Puerto Vallarta, it is really good that this resort has it all: beachfront, bright clean ocean-facing rooms, nice variety of restaurants and cuisine, and daily entertainment. Across the property, all of the staff were warm, helpful, and engaging, especially the Food & Beverage teams....

Given its somewhat remote location in Puerto Vallarta, it is really good that this resort has it all: beachfront, bright clean ocean-facing rooms, nice variety of restaurants and cuisine, and daily entertainment. Across the property, all of the staff were warm, helpful, and engaging, especially the Food & Beverage teams. Managing Chef, Johnathan, who was personally so gracious, ensured that we were treated like VIPs (we are not!) by his teams across the restaurants where we ate: Cocomar (Chef Adrian, Manager Juan, and Server Mario), La Luce (Server Alejandro), Sunan (Chef Jordy and Servers Ian and Fernando). And the rest of the F&B staff across the other restaurants were equally customer focused and very warm. This getaway from New England cold was just what we needed, SUN, good food, Entertainment, and truly authentic Mexican warmth and hospitality! Bravo

Exceptional Stay—The Best Hilton Experience! I have stayed at this hotel seven times now, and it continues to exceed my expectations every single visit. This is by far the best Hilton I’ve ever been to! The staff here is truly what makes the experience so special—they are warm, welcoming, and...

Exceptional Stay—The Best Hilton Experience! I have stayed at this hotel seven times now, and it continues to exceed my expectations every single visit. This is by far the best Hilton I’ve ever been to! The staff here is truly what makes the experience so special—they are warm, welcoming, and make you feel right at home. From the moment you arrive, you are treated like family. The service is impeccable; you are never left wanting for anything because the team anticipates your needs before you even have to ask. Everything is brought to you with a smile, making each stay an absolute pleasure. A special shoutout to the incredible pool waitstaff and entertainment crew—they are absolutely top-notch! They bring so much energy and make every day so much fun. Whether it’s keeping drinks full by the pool or organizing engaging activities, they go above and beyond to create an unforgettable experience. A huge thank you to the amazing team, especially: Juan, Edwardo, Mel, Javier, Alfredo, Omar, Jorge: at the pool Ricardo: at breakfast Loise Mario at the steak house Blanco Hugo Saul and alanso with the entertainment I truly appreciate all the effort and hospitality, and I can’t wait to return for another amazing stay! I will be back again soon.

This week I stayed at the Hilton, Puerto Vallerta and was surprised to discover some very tacky and graceless hospitality. The front desk staff George who checked us in did not elaborate on the included amenities, such as that the meals would be included in the price of our room....

This week I stayed at the Hilton, Puerto Vallerta and was surprised to discover some very tacky and graceless hospitality. The front desk staff George who checked us in did not elaborate on the included amenities, such as that the meals would be included in the price of our room. The staff was clueless and unaware of what amenities were included and also unable to communicate something's due to lack of fluency with the English language. As a result we were eating out and not taking advantage of what was already included in our bill. We flagged this to the attention of the front office manager who refunded to take accountability and also did not seem to comprehend. For instance, she herself did not know the amenities that are included in the price of the hotel room. Unfortunately for us the staff’s ignorance and lack of language skills made it a very expensive and chaotic stay. The hotel is always smelling strongly of Windex, the solution used to clean windows, dulling the ocean smells. The hotel is always noisy and the food despite it being in the plentiful, is as tasteless as its service. Best to avoid.

This week at the Hilton upon check-in by George, I experienced thorough incompetence, incomprehension, and graceless hospitality. No instructions were provided on what amenities were included - resulting in an elevated bill for me as I did not know meals were included. Upon checkout when I expressed this to the...

This week at the Hilton upon check-in by George, I experienced thorough incompetence, incomprehension, and graceless hospitality. No instructions were provided on what amenities were included - resulting in an elevated bill for me as I did not know meals were included. Upon checkout when I expressed this to the Front Office Manager, she said to me “well, I double checked what you said with my staff and my staff told me they were accurate, not you.” A bit of bias there, wouldn't you say? Lack of effective communication and difficulties in communication via the English language resulted in a suboptimal experience. The concierge Sandra was unable to understand and provide recommendations. Everything took 10X as long as it needed to take. The food, while inclusive, was terrible and of poor quality. The hotel was noisy and music loud at night so it felt like a college dorm during Spring break. The hotel smells strongly of windex, the window cleaning fluids especially as you walk into its main lobby.

Wonderful way staff and excellent food. We had the flank steak done medium and medium rare with the mashed potatoes. We also ordered the rib eye on another night and it too was delicious. I suggest you order extra chimichuri because everything is delicious with it.

This is our fourth trip to Puerto Vallarta and our third time staying at this hotel. The first time we came here, this hotel was named Fiesta Americana. That experience led us back the second time right after Covid. However, the hotel was changed to Hilton. The experience was also...

This is our fourth trip to Puerto Vallarta and our third time staying at this hotel. The first time we came here, this hotel was named Fiesta Americana. That experience led us back the second time right after Covid. However, the hotel was changed to Hilton. The experience was also great the second time around so we decided to come the third time. The overall experience this time was ok. All the rooms here from the ̀5th floor and higher will have a spectacular ocean front view with incredible sunsets. The rooms are good size with standard amenities: water, beers, soft drinks, ... and are stocked up everyday. However, the foods at the restaurants seemed to be degraded with a lot less varieties and not as tasty. The two restaurants that we graded fairly highly were La Luce and Sunan. The foods at these restaurants were above average; however, the staffs were really friendly and tentative. We especially would like to recognize the following staff members: At La Luce: Esteban, Mario, and Keila. At Sunan: Karen and Brayan. At the beach: Omar. The nightly entertainment was exceptionally great. We enjoyed every one of them. One thing I would like the management to pay attention to is to train the receptionists at all the restaurants to smile a little more and show some enthusiasm as they are the front line of guests' experience. With all that said, as we have been to many other places in Mexico and around, it's totally up to your own taste and preferences. You would need to try to experience it on your own. In my opinion, you would totally enjoy the experience anyhow. Safe travels.

I was looking for a new PV all inclusive to try since my previous favs had deteriorated and became disappointing. This is my new place!! The outstanding feature is the staff. They are consistently cheerful, helpful and available. Kudos to Mario in Cocomar seafood restaurant, Blanco and Arturo for their...

I was looking for a new PV all inclusive to try since my previous favs had deteriorated and became disappointing. This is my new place!! The outstanding feature is the staff. They are consistently cheerful, helpful and available. Kudos to Mario in Cocomar seafood restaurant, Blanco and Arturo for their tequila expertise, Juan and Eduardo's pool bar service (outstanding) and Estoban in El Luca Italian restaurant. The hotel is a bit of a maze to familiarize yourself with but the rooms are first rate, comfortable and clean. The balcony is right-sized for coffee and cocktails. We spent 7 days and sampled all the restaurants. The food everywhere was very good. Reservations were easy on the app available within 26 hours of dining. Now making plans for a return next year.

We truly enjoyed our couple days' stay at this all-inclusive. Perhaps the best part was the hospitality of the staff. We especially appreciated Norma and Medardo at the buffet (Vela Restaurant). They were attentive and gracious, even remembering our names and expressing interest in our family. It added to the...

We truly enjoyed our couple days' stay at this all-inclusive. Perhaps the best part was the hospitality of the staff. We especially appreciated Norma and Medardo at the buffet (Vela Restaurant). They were attentive and gracious, even remembering our names and expressing interest in our family. It added to the warmth of our visit. We also appreciated the in-advance communication and generous room upgrade arranged by Juan Reyes. He even followed up afterward to ensure we'd enjoyed our stay If all-inclusive is your vibe (we could only do a couple days of that much eating and drinking), you'll enjoy the amenities and the wonderful hospitality here.

Shout out to Alfredo pool server/bartender! He was absolutely AMAZING! We just got back last! If you are going to this resort make sure you ask for ALFREDO he will take care of you The food was okay for all inclusive…. The service in all the restaurants was EXCELLENT!

Spent eight nights here to celebrate my birthday and from start to finish it was an incredible experience. Juan was amazing pre-arrival in making sure we had what we needed for our stay and arranging a special romantic dinner on the beach for my birthday. Our room was an Enclave...

Spent eight nights here to celebrate my birthday and from start to finish it was an incredible experience. Juan was amazing pre-arrival in making sure we had what we needed for our stay and arranging a special romantic dinner on the beach for my birthday. Our room was an Enclave Governor's Suite and it was amazing. Bedroom, living room, 2 bathrooms and a HUGE wraparound balcony. Bed was very comfortable. Great views of the ocean and sunsets. The Enclave experience was also wonderful. Private check-in and check-out without having to wait in line. The concierges were able to make our dinner reservations well in advance of the 26 hours allowed on the app. Eduardo and all the staff were incredibly friendly and helpful. It was nice to go up there each morning for breakfast away from the hustle and watch the whales go buy. Special shoutout to Jorge who made the whole experience wonderful!! And him surprising us the final night with a birthday desert and small gift was such a sweet touch! We would come back just to see him again! The pool was nice - we aren't big sun folks and it was nice to be able to find some areas that stayed somewhat shaded most of the day. They rules say no reserving of chairs, but that rule is very well followed. Get down there by 8 or 9 and reserve your spot if you are picky. If you aren't too concerned, there always seemed to be chairs available. A couple of days we rented cabanas which were relatively inexpensive (about $60/day) and saved us the hassle of getting down there early to secure our spots. Wait staff around the pool was friendly and attentive. Ernesto was great and always knew when I needed my next beer! The food trucks were a nice touch but the burger one tended to get backed up and it took awhile - easier to order from the pool waiters if a burger is what you are looking for. We ate at the steak house, Mexican, Italian and Aisian restaurants. All had good food and service. For some reason, the Italian restaurant only had one option for house red wine (all the others had two) and we were not a fan so we had to buy a bottle in order to enjoy wine with dinner there. The highlight of our dining was definitely the private beach dinner. Hector was an incredible waiter, touch us a lot of spanish and was right there when the sun set to make sure he got some great pictures to remember the experience. It cost extra but it was definitely worth it! All in all it was a relaxing and incredible eight days. This was our first time here and we can't wait to come back. Thanks all for a wonderful birthday week!!

This was our second visit to the Hilton Vallarta Riviera and won’t be our last. The ocean view was spectacular. The rooms clean and comfortable and the food very good. The real high point of our stay, as before, was the service. All of the staff, from the check- in...

This was our second visit to the Hilton Vallarta Riviera and won’t be our last. The ocean view was spectacular. The rooms clean and comfortable and the food very good. The real high point of our stay, as before, was the service. All of the staff, from the check- in desk to room service were friendly, helpful, and accommodating. A special shoutout to Christian and Danial at pool side service as well as Esmeralda and Isela at the Vella food hall. Staff members like these will bring us back.

Norma at Vela and the entire team at the resort are excellent! I highly recommend it… we have seen a lot of whales right off of the main pool patio, the food is delicious, the resort is very clean and the staff is friendly and helpful. We have been to...

Norma at Vela and the entire team at the resort are excellent! I highly recommend it… we have seen a lot of whales right off of the main pool patio, the food is delicious, the resort is very clean and the staff is friendly and helpful. We have been to Cabo and Cancun several times and this is our favorite in Mexico!

Great food, great service, quality is part of every aspect of this place. Strongly recommended! Everyone working there is always happy and make you feel like home. Angeles at the breakfast buffet was always on top of things. We can’t wait to come back.

I do not recommend this resort, we left for dinner and my spouse left her purse in the room and when we returned a $100 American bill had been taken from the wallet. The hotel manager Fernanda Vidal offered no resolution other than to fill out a report and perhaps...

I do not recommend this resort, we left for dinner and my spouse left her purse in the room and when we returned a $100 American bill had been taken from the wallet. The hotel manager Fernanda Vidal offered no resolution other than to fill out a report and perhaps let us use a cabana by the pool. I wouldn’t recommend coming here as an American good chance you’ll be taken advantage of. Also rooms aren’t that clean shower head falling out of the ceiling covered in mildew.

Amazing place altogether. Exceptional service by Esteban and Ernesto making our last nights dinner at La Luce remarkable. Looking forward to our next visit. The calzone is the best one I’ve ever had. The caprese salad went very well with it.

Food has been fantastic. We were nervous because of the all inclusiveness of it, but do not fret it was good. The Vela restaurant and the sushi restaurant get a special shout out for their customer service. Jorge goes above and beyond. Luis and diego and Jorge are such a...

Food has been fantastic. We were nervous because of the all inclusiveness of it, but do not fret it was good. The Vela restaurant and the sushi restaurant get a special shout out for their customer service. Jorge goes above and beyond. Luis and diego and Jorge are such a good team. The beverage Director also helped us with with special accommodations for my husband. Such kind people. The enclave staff was phenomenal and made us felt right at home. staff members that we would like to give special thanks to are… Marco, Martin, Jaqueline, Omar. Yey for the martini bar…. And pool attendants are great. The one thing that could use improvement is the selection of wine and beer. (Bartenders at the pool could use a little bit of a better attitude)

Everything was really nice. The service was great and the food was awesome. We had an amazing experience at the restaurants as well. Isela was especially amazing. She greeted us with a smile every morning for breakfast. Her and her team Pedro and Diego were very attentive and kind. They...

Everything was really nice. The service was great and the food was awesome. We had an amazing experience at the restaurants as well. Isela was especially amazing. She greeted us with a smile every morning for breakfast. Her and her team Pedro and Diego were very attentive and kind. They even gave us a small going away cake on the last day we were there. Amazing experience in highly recommend recommended.