Hideaway at Royalton Riviera Cancun

by Autograph Collection (Marriott Bonvoy)

All-Inclusive

Adult-Only

8.1
Good
Our Rating
5-star hotel
4.4
Rating Image
8627 TripAdvisor Reviews

$$$$

Trendy

Modern

Luxury

Green

Where the Caribbean Sea kisses the shores of Cancun, you’ll find a paradise designed for lovers and dreamers alike. Welcome to the Hideaway at Royalton Riviera Cancun, an adults-only sanctuary within the larger Royalton Riviera resort. This luxurious destination is only 16 km from Cancun International Airport, making it a perfect place for honeymooners and romantic travelers to escape the everyday and bask in the bliss of each other’s company.

A Luxurious Home Away from Home

Every suite at the Hideaway is a haven of chic comfort and modern elegance. You’ll find spacious living areas, plush sofabeds, and indulgent whirlpool tubs. Complimentary Wi-Fi and minibars add to the homely comfort, while balconies or patios bring you close to the natural beauty outside. Some suites even offer swim-up access, rooftop hot tubs, and enchanting sea views. For those seeking an extra touch of luxury, the upgraded suites come with separate living rooms and the club level suites add butler service and complimentary snacks in a private lounge. And the best part? Room service is available 24/7.

All-In Luxury® Dining and Amenities

At the Hideaway, your gastronomical adventure is as stunning as your love story. All meals are included in your stay, with a high-end seafood restaurant promising a dining experience to remember. The resort is also home to four bars, including three swim-up bars and one private beach bar, perfect for a romantic sunset toast.

Experience the Best of Both Worlds

The Hideaway at Royalton Riviera Cancun offers an exclusive All-In Luxury® vacation for adults aged 18 and over, providing a serene and intimate ambiance. Enjoy elevated privacy and complimentary extras such as afternoon hors d’oeuvres and sunset toasts. However, the beauty of this resort-within-a-resort is that you also have access to all amenities and services of the wider Royalton Riviera Cancun Resort. Whether you choose to lounge on the private beach, relax by the exclusive Hideaway pool, or take advantage of the wider resort’s facilities, you’re in for a treat.

In conclusion, the Hideaway at Royalton Riviera Cancun presents an idyllic setting for romantic travelers and honeymooners. This all-inclusive luxury resort offers the perfect blend of intimacy, luxury, and exquisite dining, making it a perfect choice for your next romantic getaway.


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What Honeymooners Love Above Hideaway at Royalton Riviera Cancun

Summary of Verified Guests at Hideaway at Royalton Riviera Cancun

Travelers praised the exceptional service and hospitality at the Hideaway Royalton Cancun, particularly noting the attentive and helpful butlers such as Jesse, Carlos, Gina, and Enrique. The resort's food exceeded expectations, from the variety offered at the food truck to the fresh seafood and flavorful dishes at the Dorado restaurant. The modern, comfortable rooms with ocean and pool views were also appreciated. Despite some minor issues, travelers highlighted the beautiful location, great beach walking opportunities, and enjoyable activities like foam parties. Many expressed a desire to return, with one traveler immediately booking another trip upon returning home.


Reviews of Hideaway at Royalton Riviera Cancun

Such great staff

We were looked after so well by all the staff Jesse and Carlos our beach bed butlers were so helpful. Alexa bringing our beach drinks was always great. Jorge is the best omelette chef ever!! In the restaurant all of our waiters were superb including Salvador, Eddie, Luis and so...

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Nice resort with great staff!

During our recent stay at Hideaway Royalton Cancun (Diamond level), we experienced a beautiful location with exceptional hospitality. While the resort’s age is evident in certain areas, the dedication and warmth of the staff, along with the great food offerings, made our visit truly memorable. We had read some negative...

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3rd time

That was our third time to the resort, our first time at the Hideaway section. The chair game is not a joke. You have to get up by 6 AM to lock down chairs for the day. The two guys who work by the towels need to actually focus on...

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Not quite adults only….

Struggled with picking a rating before landing on 2. My husband and I came for a long weekend and honestly should’ve read more reviews before choosing Hideaway. We arrived around 3:30pm and weren’t able to actually be in our room until after 6pm. We received a complimentary upgrade to Diamond...

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Very Disappointed Overall - wanted to love it...

We've been coming to Cancun in February for 10 years and have always stayed at another resort 90 minutes south of the airport, we're done with that precious drive, so we picked this all inclusive because it was "15 minutes" from the airport and was a Marriott Autograph property, and...

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Worth giving it a try ... just don't use sunwing

Was there from February 9-16 .. Weather was great We stayed in the Hideaway section.We had a junior suit with swim out . Room was modern ,clean, bed was comfortable,pillows need some work. The restaurants to me were over rated ,Buffet had great alternatives but usally we ate pool side,...

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STAY AWAY! NOT AS DESCRIBED IN THE BROCHURE CERTAINLY NOT 5* RESORT STINKS OF POO POOR FOOD HYGEINE AND ALWAYS COLD

Relaxing 5* Holiday NO, Adults only Hideaway NO Its Club 18 -30's revisited very loud Pool/Foam parties Unable to use balcony as it stank of POO Poor food hygiene and always cold! Both ill with diarrhoea No towels sunbeds unless you get up at 7


Superb stay

Our last day at the Royalton hideaway. Been here for two glorious weeks. Met some wonderful workers/staff. Butlers Jocelyn and Alonso were magnificent. Pool guy Miguel was fabulous and couldn’t do enough for us. Waiter in dorados Irvin was great. Food in buffet plentiful and delicious. Food was fab everywhere...

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not a restful holiday! stay away

Not a 5 star! Noisy everywhere, music piped in everywhere all day. A la carte food was just OK ( couldn't get a hot meal). Out of towels at pool every day. Towels in the room were old and worn. Diamond club pool full of kids splashing and screaming and...

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10 Days in Paradise!

I travelled with my partner to this amazing hotel as a first time visitor to Mexico, from the UK and wow - what a place! From the second we arrived until we left, we were treated like Royalty. First impressions You cannot really appreciate the beauty of the hotel from...

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Poorly managed

Got Diamond Club package but first day butler did not show up, so after 2 hours had to find someone to help us move our luggage to our room, which was a standard room, nothing special to be callec Diamond Club room. Shower water goes very hot and then turns...

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Amazing trip

We were at this resort Jan 26th to Feb 3rd! We had an amazing trip and would return again! Our butlers Enrique and Marlon were amazing couldn’t say enough good things about them! ❤️Every detail was taken care of by them! Carlos at Dorado restaurant was the most amazing waiter...

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Would be hesitant to return.

This is a nice resort and the food was very good. Quite a few specialty restaurants, nice beach and nice pools. There were not enough pool chairs. People had to reserve them pretty early - usually between 6 and 6:30 a.m. Not sure if this was a problem on the...

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Will not be coming back

They advertise 11 restaurants but reservations were generally not available. One area of the buffet smelled like sewer. Our room smelled like piss when we checked in and one night we were woken up by random blaring alarm. Food very average. Cocktails not great. Beach had seaweed layer that I...

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Meh

Food mediocre when you were able to actually get a reservation for dinner. Beer and liquor was low quality even though we paid for Diamond Club. Spa was amazing. Otherwise the service was less than desirable. Butlers were a joke unless you were willing to be upsold. They touted service,...

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We enjoyed our stay, and there are areas for improvement

Overall, Hideaway is currently a decent resort. It’s somewhere between 3 and 4/5, in my opinion. We had a great trip, but had originally booked another resort we had been to before and had an excellent experience at, so maybe that partially clouded my experience at Hideaway. Pros: - Great...

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Great Resort

Great two weeks . Like yoga daily with Edgar and Astrid. Very helpful hideaway staff. Loved staff at Dorado, Emanuel, Karen,Israel Cornelius ,Francesco, Carlos to name a few. Beach bar Joel very good. Shows were excellent. Food at all restaurants good , we were there two weeks.


BEAUTIFUL RESORT WITH SO MUCH POTENTIAL BUT NOT THERE YET

POSITIVES: 1. Very Beautiful Resort Spotless, Clean pools, Spotless rooms 2. Employees, everyone we encountered went above and beyond to say hello and ensure we had everything we wanted or needed. Could have not been more kind. 3. Great shows at night. A lot of effort put into these. 4....

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Unenforced rules and very strong towel game. But the beach is niceoi.

This review is somewhat long. Apologies. I'll preface this review by saying that this is our 9th trip to the area, staying at numerous resorts. We stayed in a swim out room in the Hideaway section. Staff: Staff was friendly and mostly helpful. Shout out to Yessi at the pool...

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My birthday stay...my two cents

4 night 5 day stay. We had a great time and thought the grounds, including the pool areas, were well maintained. We did experience some issues. Nothing too BIG, but it left us a little annoyed. The check-in procured gets a flat failing grade. The resort knew we were coming...

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Needs some work to get back to where it was

Not sure what happened to our resort of choice. 4th time back as a couple to the hideaway section with a swim out room. You can see from my previous reviews I highly recommended the Royalton previously. We traveled 3/17-3/21 of 2025, stayed in room 2117 with a swim out...

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Lovely resort, average food.

So I’ve just returned from 7 days at the Royalton Riviera. We stayed in the adult only Hideaway part of the resort. If I had to rate it as a whole it’s a 7/10. I read some horror stories before I went but it wasn’t anywhere near as bad as...

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Royalton Hideaway Cancun Yikes

First Day March 12 arrived 11 am Dorado for Lunch Waited 15 minutes before approached 45 minutes to get food Wrong order given except soup of with no spoon offered No one asked us if everything ok Room 2110 changed to 3424 That set the tone for the week Ask...

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Not good anymore

Unfortunately, all the recent bad reviews are 100 % true. You will not get the room you booked, we were offered different room, or to wait with no timetable. The room does smell like sewage, from the sink and from the shower, in the morning especially bad. I saw two...

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Great staff and activities

Great resort overall. Lots of activities everyday to keep busy whether you want to party or relax. The resort has something for everyone. Check in process can be a bit hectic with a lot of guests wanting to get their room at the same time and room wasn’t 100% ready...

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Score is Fantastic at Royalton

We have been to a few other Royaltons and have always had great service. We enjoyed our time a the beach front bar and every night watching sports in the Score. Juan in Score is by far our favorite person at the resort. He made the experience. Juan is super...

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Great Stay - NEED to go back!!

The Hideaway at Royalton was one of the most relaxing trips my wife and I have taken to Cancun/Mayan Riviera. We've traveled the area for the last 18 years and just love the people/culture. We've stayed at countless different resorts. I must say, the Hideaway is easily top 3 overall...

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Amazing luis!

The steakhouse was great! Luis our waiter was amazing! We went back our last night and requested him. Totally out did himself! Steaks and sea bass were amazing don’t expect a thick steak but porterhouse was very flavorful!! Highly recommend!


Don't stay here, trust me...

This not the place to be. Literally the worst experience traveling for my anniversary. I am never coming back. The customer service is soooo bad, they are only good at accomplishing nothing. There is always someone trying to sell you something and the employees are competing against each other so...

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Must Eat!

We love this resort and we love eating at Hunter! Manuel is THE best waiter and he makes the meal so very memorable! He goes above and beyond to make the experience the best you e ever had. We’ve been coming here for years and it’s always a highlight of...

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Glad hotel is undergoing renovations!

With being a gold member l expected a room upgrade ( or at least a king) two queen beds. The tub inside the room was horrible couldn’t use at all. Stopper was rusty and nasty and the walls of the tub were stained. Fire alarm woke us up two nights...

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Ok place. Some terrible staff

I'll give you a straight up review. The service at this place was inconsistent. From room service to the food and the poolside wait staff. The Mediterranean restraunt is pure trash. Do not go there. The water they served smelled toxic. When you got to dinners, bring a can of...

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Great trip but could do with some improvements!

Stayed 4th May - 18th May 2025 as Hideaway guests. We were very apprehensive as we read some really mixed and some very bad reviews but we overall had a great time! I think we were fortunate that 2 buildings were shut for renovations during our stay which overall meant...

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Excellent service

The pool team, Miguel, Alendro and Rodrigo were excellent. Always found us a lounger and supplied us with extra towels so we could use them as a back support. Nothing was too much trouble they deserve a special mention as does Diego the breakfast waiter. Excellent service, friendly and again...

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Jocelyn and Victor are amazing!

We had a great week at the Hideaway Royalton. The highlight was the exceptional attention we received from butlers (Diamond) Jocelyn and Victor. Attentive, helpful, knowledgeable and fun. Every details was looked after and we were impressed with their professionalism and knowledge. Certainly made a huge difference to our trip....

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Pedro the absolute G

Amazing meal, Pedro was really helpful and helped us choose the right food options.. thank you Pedro for guiding us and helping us to find the right food options to satisfy our tastebuds! Our evening was filled with a great atmosphere and superb Mexican cuisine


Outstanding!

Outstanding meal with Egidio at Agave. Highly recommend! We had a delicious meal with the seafood cocktail, guacamole, and then chicken mole enchiladas and the delicious steak a la plancha. And it was my birthday and they brought two desserts too, including an excellent tres leches cake. Go!