The following email is a real message sent by a newlywed couple to Fiesta Americana Condesa Cancun resort, thanking them for their perfect wedding day!
We haven't edited a single word, and neither has the resort. Other than for that note, this letter needs no introduction...the words of the happy, newly-married married couple speak for themselves:
Dear Fiesta Team,
We wanted to tell you how thankful we are for the beautiful execution of our wedding events. The level of detail, attention, and quality of service made us feel so special and we couldn't be happier with the results. We heard there were little glitches during the wedding reception, but we didn't even feel it or know about it till afterwards. That's a true sign of the professionalism and calm handling by Lucy and Freddy. Thank you guys!
We shared an excellent review of Fiesta Americana Condesa with our fellow Cancun Brides group on facebook :) The top three things we highlighted were:
- Quality of service - all of our guests raved about how much they appreciated that.
- Food - just delicious all around.
- Personal customization - the special attention given to our group made us feel very special.
- From the day we arrived, we felt that the honest attention from all of the staff, their kindness and willingness to accommodate all of our needs, as well as those of our guests. This allowed us to relax during the days leading to our big day, because we knew our guests were happy and enjoying themselves.
To the hotel management and wedding team - Thank you for our most beautiful, modern and elegant room. The quality of toiletries and comfort of the bed were great. We loved our suite! Thank you for all of the massages, the breakfast and dinner on the beach, the bali bed, and the care given to our wedding party and guests!
To the Welcome Party staff - Thank you for the beautiful lighting, tables, music, food and cocktails. It was a great party and we were very pleased with how beautiful it looked!
To the chefs - Thank you for the delicious food all around, the fresh and authentic flavors, and for working with us to refine and customize the dishes for our wedding day. We heard from our guests the soup was their favorite!
To our hair and makeup team - Thank you for keeping me calm on the day of the wedding, and for making me feel gorgeous!!!
To the flowers and decorations team - Thank you for my beautiful bouquet and the flowers all around the wedding events. Everything was just perfect.
Last but not least, to Lucy, our wedding coordinator extraordinaire - We really couldn't thank you enough. Everything turned our even more beautiful than we had expected. We appreciated your willingness to accommodate our last minute adjustments, your attention to the details, your ability to customize our arrangements, and and your help with the wedding gifts for which we had forgotten important pieces. You made it work for us! Finally, we loved and truly appreciated the added surprises - the lighting and the balloons during our party made it all the more fun and special.
In closing, we just want to say again, thank you for everything. We look forward to visiting the resort again very soon, at our anniversary! We know many of our guests said the same, how they definitely plan on coming again.
Best wishes to all.
-Mr. Patrice and Mrs. Raphaella Gervais